HP ZBook Studio G3 Mobile Maintenance and Service Guide
HP ZBook Studio G3 Mobile Workstation
Maintenance and Service Guide
© Copyright 2015, 2017 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Xeon are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and Quadro are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Red Hat Enterprise Linux is
a registered trademark of Red Hat, Inc. in the
United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Reserved .
Second Edition: October 2017
First Edition: December 2015
Document Part number: 839280-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and ngerprint reader .......................................................................................... 9
Left ....................................................................................................................................................................... 10
Right ..................................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 19
Bracket Kit ............................................................................................................................................................ 20
Plastics Kit ........................................................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Service door ....................................................................................................................................... 30
Bottom cover ..................................................................................................................................... 31
vii
Battery ............................................................................................................................................... 32
Solid-state drive (M.2) ....................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Memory module ................................................................................................................................ 37
RTC battery ........................................................................................................................................ 39
6 Removal and replacement procedures for authorized service provider parts .................................................... 40
Component replacement procedures .................................................................................................................. 40
Thermal module ................................................................................................................................ 40
Fingerprint reader board ................................................................................................................... 43
LED board .......................................................................................................................................... 44
TouchPad ........................................................................................................................................... 45
Display cable ..................................................................................................................................... 46
System board .................................................................................................................................... 47
I/O support bracket ........................................................................................................................... 50
Speakers ............................................................................................................................................ 51
Keyboard ........................................................................................................................................... 52
Display assembly ............................................................................................................................... 54
Top cover ........................................................................................................................................... 61
7 Troubleshooting guide ................................................................................................................................. 62
Resources ............................................................................................................................................................. 63
General troubleshooting steps ............................................................................................................................ 63
Identify the issue ............................................................................................................................... 64
1. Understand the issue .................................................................................................. 64
Boot up sequence ......................................................................................... 64
Failure classication ..................................................................................... 64
2. Examine the environment .......................................................................................... 66
3. Perform a visual inspection of hardware ................................................................... 67
4. Update BIOS and drivers ............................................................................................. 67
Manually updating BIOS and drivers ............................................................ 67
Remotely deploying BIOS and drivers .......................................................... 67
Analyze the issue ............................................................................................................................... 67
5. Remove or uninstall recently added hardware, software .......................................... 67
6. HP Hardware Diagnostics and Tools ........................................................................... 68
HP PC Hardware Diagnostics (UEFI) ............................................................. 68
HP Support Assistant (HPSA) ....................................................................... 70
HP BIOS Conguration Utility (BCU) ............................................................. 71
HP Image Diagnostic Tool ............................................................................. 71
HP Thermal Monitor ..................................................................................... 71
Non HP diagnostics tools ............................................................................. 71
viii
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 72
Status lights .................................................................................................. 72
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................ 73
POST error messages ................................................................................... 74
Power Good (Troubleshooting) lights .......................................................... 75
Resolve the issue ............................................................................................................................... 76
8. Hard reset .................................................................................................................... 76
9. Soft reset (Default Settings) ....................................................................................... 77
10. Reseat cables and connections ................................................................................ 77
11. Test with minimum conguration ............................................................................ 78
Essential hardware conguration ................................................................ 78
Safe mode ..................................................................................................... 79
12. Test with veried working conguration (hardware and/or operating system) ..... 79
13. Replace the system board ........................................................................................ 79
Verify solution ................................................................................................................................... 80
Helpful Hints ........................................................................................................................................................ 80
At startup ........................................................................................................................................... 80
During operation ............................................................................................................................... 81
Consulting with HP Service ............................................................................................................... 82
Common issues and possible solutions .............................................................................................................. 82
Power-on issues ................................................................................................................................ 82
No Power ......................................................................................................................... 82
Intermittent power-on, shutdown, reboot ..................................................................... 84
AC adapter issue .............................................................................................................. 85
Battery not recognized, not charging ............................................................................. 86
Battery discharges too fast ............................................................................................ 87
Burnt smell ...................................................................................................................... 88
POST .................................................................................................................................................. 88
No video (with power) ..................................................................................................... 88
Blinking lights ................................................................................................................. 89
Diagnostics error messages ........................................................................................... 90
BIOS password ................................................................................................................ 91
Performance (OS) .............................................................................................................................. 91
Intermittent shutdown ................................................................................................... 92
Blue screen ...................................................................................................................... 93
Freeze at Windows Logo (hang/lockup) ......................................................................... 95
Electromagnetic Interference (EMI) ................................................................................ 96
No wake up ...................................................................................................................... 97
Unresponsive .................................................................................................................. 98
ix
Slow performance ........................................................................................................... 98
HP Smart Adapter warning message .............................................................................. 99
Incorrect time and date ................................................................................................... 99
Display ............................................................................................................................................. 100
Display anomalies ......................................................................................................... 100
Symptom .................................................................................................... 100
Quick check ................................................................................................. 101
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 101
Display assembly diagram ......................................................................... 102
Dead pixel ..................................................................................................................... 102
No video (internal) ........................................................................................................ 102
No video (external) ....................................................................................................... 103
DisplayPort/VGA ........................................................................................................... 103
HDMI .............................................................................................................................. 103
No or bad external video via docking ........................................................................... 104
Incorrect or missing color/distorted image .................................................................. 104
Touch screen ................................................................................................................. 105
I/O devices ....................................................................................................................................... 106
Keyboard ....................................................................................................................... 106
Keyboard point stick ..................................................................................................... 107
Keyboard backlight ....................................................................................................... 107
TouchPad ....................................................................................................................... 108
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 108
Network connectivity wireless (WLAN) ........................................................................ 109
USB ................................................................................................................................ 110
Smart card reader ......................................................................................................... 112
Speaker, headphone - audio issues .............................................................................. 113
Thunderbolt (TB) ........................................................................................................... 114
Storage ............................................................................................................................................ 115
Hard drive/solid-state drive not recognized ................................................................ 116
No boot to operating system (no read/write error) ..................................................... 116
Read-write error ........................................................................................................... 117
Slow performance ......................................................................................................... 117
Blue screen (BSOD) error .............................................................................................. 117
Noisy hard drive ............................................................................................................ 118
Mechanical ....................................................................................................................................... 119
Fan error message - 90B .............................................................................................. 119
Noise (sound) ................................................................................................................ 120
Fan runs constantly ...................................................................................................... 121
Thermal shutdown (hot) ............................................................................................... 122
Stuck power button ...................................................................................................... 122
x
Additional information ...................................................................................................................................... 123
Acronyms ......................................................................................................................................... 123
Blinking lights and boot error codes ............................................................................................... 124
Processor not executing code ...................................................................................... 124
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 124
Memory module error ................................................................................................... 124
Graphics Controller Error (No Controller) ..................................................................... 125
Failure - System Board Error ........................................................................................ 125
Intel Trusted Execution Technology (TXT) Error .......................................................... 125
Sure Start unable to nd valid BIOS Boot Block image ................................................ 125
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 126
POST Error Messages and User Actions .......................................................................................... 126
Routine Maintenance for Performance Improvement .................................................................... 128
Common Blue Screen Error Messages ............................................................................................ 128
Error message list ......................................................................................................... 128
Bug check symbolic names ........................................................................................... 128
Microsoft general troubleshooting of Windows bug check codes ............................... 129
Use Windows Debugging Tool ......................................................................................................... 129
Windows Software Development Kit (SDK) .................................................................. 130
Display Issue: Pixel Anomalies ........................................................................................................ 134
Cable management ......................................................................................................................... 135
Connector types .............................................................................................................................. 136
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 138
Using Computer Setup ....................................................................................................................................... 138
Starting Computer Setup ................................................................................................................ 138
Navigating and selecting in Computer Setup ................................................................................. 138
Restoring factory settings in Computer Setup ............................................................................... 139
Updating the BIOS ........................................................................................................................... 140
Determining the BIOS version ...................................................................................... 140
Downloading a BIOS update ......................................................................................... 140
Changing the boot order using the f9 prompt ................................................................................ 141
TPM BIOS settings (select products only) ......................................................................................................... 141
Using HP Sure Start (select products only) ....................................................................................................... 142
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 143
Using Computer Setup ....................................................................................................................................... 143
Starting Computer Setup ................................................................................................................ 143
Navigating and selecting in Computer Setup ................................................................................. 143
Restoring factory settings in Computer Setup ............................................................................... 144
Updating the BIOS ........................................................................................................................... 145
xi
Determining the BIOS version ...................................................................................... 145
Downloading a BIOS update ......................................................................................... 145
Changing the boot order using the f9 prompt ................................................................................ 146
TPM BIOS settings (select products only) ......................................................................................................... 146
Using HP Sure Start (select products only) ....................................................................................................... 147
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 148
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 148
11 Backup and recovery in Windows 7 ............................................................................................................ 150
Creating recovery media and backups .............................................................................................................. 150
Guidelines ........................................................................................................................................ 150
Creating recovery media with HP Recovery Disc Creator ............................................................... 150
Creating recovery media ............................................................................................... 151
Backing up your information .......................................................................................................... 151
Performing a system recovery .......................................................................................................................... 152
Using the Windows recovery tools .................................................................................................. 152
Using f11 recovery tools (select models only) ............................................................................... 153
Using Windows 7 operating system media ..................................................................................... 153
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 155
Creating recovery media and backups .............................................................................................................. 155
Creating HP Recovery media (select products only) ....................................................................... 155
Using Windows tools ......................................................................................................................................... 156
Restore and recovery ......................................................................................................................................... 157
Recovering using HP Recovery Manager ........................................................................................ 157
What you need to know before you get started ........................................................... 157
Using the HP Recovery partition (select products only) .............................................. 158
Using HP Recovery media to recover ............................................................................ 158
Changing the computer boot order .............................................................................. 159
Removing the HP Recovery partition (select products only) ....................................... 159
13 Specications .......................................................................................................................................... 160
Computer specications .................................................................................................................................... 160
14 Statement of memory volatility ................................................................................................................ 161
Nonvolatile memory usage ............................................................................................................................... 165
Questions and answers ..................................................................................................................................... 167
Using HP Sure Start (select models only) .......................................................................................................... 168
xii
15 Recycling ................................................................................................................................................ 169
Index ........................................................................................................................................................... 170
xiii
xiv
1 Product description
Category Description
Product Name HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Processors 6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA:
●
Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
●
Intel Core i7-6700HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
(FSB), 6.0-MB L3 cache, 45 W)
●
Intel Core i5-6440HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
(FSB), 6.0-MB L3 cache, 45 W)
●
Intel Core i5-6300HQ 2.30-GHz (up to 3.20-GHz) processor (2133-MHz front-side bus
(FSB), 6.0-MB L3 cache, 45 W)
6th Generation Intel Xeon® Processor, Sky Lake, quad-core, BGA:
●
Xeon E3-1545M, 2.90-GHz (up to 3.80-GHz) processor (2133-MHz front-side bus (FSB),
8.0-MB L3 cache, 45 W)
●
Xeon E3-1505M, 2.80-GHz (up to 3.70-GHz) processor (2133-MHz front-side bus (FSB),
8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM236 chipset
Graphics Intel UMA Graphics - with shared video memory
Core processors: Intel HD graphics 530
Xeon processors: Intel HD graphics P530
Xeon processors: Intel Iris™ Pro Graphics P580
Discrete graphics
NVIDIA® Quadro® M1000M NVIDIA N16P-Q1 with 4-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for NVIDIA Mosaic Technology
Panel 15.6-in, light-emitting diode (LED) backlight
●
Full-high denition (FHD), AntiGlare (AG), UWVA (1920×1080 resolution, 300 nits), with
or without camera or touch screen with camera
●
Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits), with
or without camera
●
Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits),
Dream Color, with or without camera
All panels are 16:9 aspect ratio
1
Category Description
Memory Two customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz PC4-17000 dual channel memory
Support for 32-GB of system RAM in the following congurations:
DDR4-2133: (for models with Core processors)
●
32-GB total system memory (16-GB×2)
●
16-GB total system memory (16-GB×1 or 8-GB×2)
●
8-GB total system memory (8192-GB×1, 4096-GB×2)
ECC DDR4-2133: (for models with Xeon processors)
●
32-GB total system memory (16-GB×2)
●
16-GB total system memory (16-GB×1 or 8-GB×2)
●
8-GB total system memory (8192-GB)
Primary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
512-GB SATA-3 self-encrypting drive (Opal 2), TLC
512-GB SATA-3, TLC
256-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2), TLC
256-GB SATA-3, TLC
128-GB SATA-3, TLC
PCIe:
1 TB (NVMe)
1 TB (NVMe), TLC
512 GB (NVMe)
512 GB (NVMe), TLC
256 GB (NVMe)
256 GB (NVMe), TLC
Secondary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
2 Chapter 1 Product description
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
512-GB SATA-3 self-encrypting drive (Opal 2), TLC
512-GB SATA-3, TLC
256-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2), TLC
256-GB SATA-3, TLC
128-GB SATA-3, TLC
PCIe:
Category Description
1 TB (NVMe)
1 TB (NVMe), TLC
512 GB (NVMe)
512 GB (NVMe), TLC
256 GB (NVMe)
256 GB (NVMe), TLC
Audio and video Stereo speakers
Dual array microphone
Intel SST Audio
Conexant Smart Amplier & Ambient Noise Suppression with DTS Studio Sound
Integrated HD 720p webcam
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.2 combo
WPAN
Bluetooth® 4.2 only supported via combo card
External media cards Integrated SD UHS-II ash media slot
Supports next generation SD, SDHC, SDXC
Ports
Docking Docking support for HP Advanced Docking Station
Keyboard/pointing devices Keyboard
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
RJ-45 (Ethernet)
●
USB Type-C Thunderbolt (2)
●
USB 3.0 (2)
●
USB 3.0 charging
●
HDMI
Backlit
DuraKeys
TouchPad
3
Category Description
●
On/o button
●
Glass with chemical etched surface
●
Taps enabled by default
●
Gestures enabled by default:
–
2-nger scrolling
–
2-nger zoom (pinch)
●
Image sensor TouchPad
Power requirements AC adapter
150-W, HP Smart Adapter, slim
Battery
4-cell, 64-WHr, 4.21-AHr, Li-ion battery
Power cord (localized)
3-wire plug, 1.8 m (with ground pin)
Security Support security lock
Trusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered down)
Fingerprint reader
BIOS Preboot power on - BIOS option (Password, Fingerprint)
Drive Encryption preboot option (ngerprint, password, smart card)
Operating system Preinstalled:
●
Windows 10 Home 64 Plus
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Home 64 Plus Chinese Market
●
Windows 10 Home 64 Plus Single Language
●
Windows 10 Professional 64
●
Windows 10 Professional 64 Downgrade Windows 7
●
Windows 10 Professional 64 Downgrade to Windows 7 MS Volume License
●
Windows 10 Professional 64 Workstation Tier 1
●
Windows 10 Professional 64 Workstation Tier 1 Downgrade Windows 7 64
●
Windows 10 Professional 64 Workstation Tier 1 Downgrade Windows 7 64 MSVL
●
Windows 7 Professional 64
Restore media-DRDVD:
●
DRDVD Windows 10 TH12 (available with any Windows 10 operating system and
required with any Windows 10 Downgrade operating system)
●
DRDVD Windows 7 Service Pack 1 (available with any Windows 7 or Windows 10
Downgrade operating system)
Restore media-OSDVD:
●
Windows 10 (only available and required with Windows 10 Downgrade operating
system; not available in People’s Republic of China or Asia )
4 Chapter 1 Product description
Category Description
●
Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
Downgrade operating system; not available in the People’s Republic of China or Asia)
Certied:
●
Microsoft WHQL
Supported:
●
Red Hat® Enterprise Linux (RHEL) 6.x 64bit
●
Red Hat® Enterprise Linux (RHEL) 7.x 64bit
Web-only support:
●
Windows 10 Enterprise
●
Windows 7 Enterprise 64-bit, Service Pack 1
●
Windows 8.1
●
Red Hat Enterprise Linux
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Memory modules
●
Solid-state drive
●
WLAN module
5
2 External component identication
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
(2) Internal microphones (2) (select products only) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
area networks (WLANs).
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲ Type camera in the taskbar search box, and then select
Camera.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
6 Chapter 2 External component identication
Top
TouchPad
Component Description
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
(7) TouchPad light
8 Chapter 2 External component identication
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your
power options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
To learn more about your power settings in Windows 7: Select
Start > Control Panel > System and Security > Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
Top 9
Left
Component Description
A wireless network must be set up before a wireless connection is
possible.
(3) Volume mute button Mutes and restores speaker sound.
(4) Speakers (2) Produce sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
10 Chapter 2 External component identication
Right
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access the user guides in Windows 7, select Start > All
Programs > HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
external drive, printer, scanner, or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) USB Type-C (charging) ports (2) Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light
●
White: The AC adapter is connected.
Right 11
Front
Component Description
●
O: The AC adapter is not connected.
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected:
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The storage device is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
storage device.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 15
Item Component Spare part number
(1) Display assembly: The DreamColor display assembly is spared as a whole unit assembly only. The LED display assembly is
spared at the subcomponent level only. For more LED display assembly spare part information, see Display assembly
subcomponents on page 19.
15.6-in, UHD, UWVA, DreamColor display assembly not equipped with a webcam 840945-001
15.6-in, UHD, UWVA, DreamColor display assembly equipped with a webcam 840946-001
15.6-in, FHD, UWVA display assembly with a touch screen 840947-001
(2) Top cover 840636-001
(3) TouchPad (includes cable) 840962-001
(4) RTC battery (includes cable and double-sided adhesive) 840953-001
(5) Fingerprint reader board (includes bracket) 840952-001
(6) Keyboard (includes keyboard cable):
For use in Belgium 841681-A41
For use in Brazil 841681-201
For use in Bulgaria 841681-261
For use in Canada 841681-DB1
For use in the Czech Republic and Slovakia 841681-FL1
For use in Denmark 841681-081
For use in France 841681-051
For use in Germany 841681-041
For use in Greece 841681-151
For use in Hungary 841681-211
For use in Iceland 841681-DD1
For use in India 841681-D61
For use in Israel 841681-BB1
For use in Italy 841681-061
For use in Japan 841681-291
For use in Latin America 841681-161
For use in the Netherlands 841681-B31
For use in Northwest Africa 841681-FP1
For use in Norway 841681-091
For use in Portugal 841681-131
For use in Romania 841681-271
For use in Russia 841681-251
For use in Saudi Arabia 841681-171
For use in Slovenia 841681-BA1
16 Chapter 3 Illustrated parts catalog
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