HP ZBook Studio G 315-ap000 – 15ap099, ZBook Studio G4 Maintenance And Service Manual
HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Xeon are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and Quadro are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Red Hat Enterprise Linux is
a registered trademark of Red Hat, Inc. in the
United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
First Edition: December 2015
Document Part number: 839280-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader .......................................................................................... 8
Left ......................................................................................................................................................................... 9
Right ..................................................................................................................................................................... 10
Front ..................................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 18
Bracket Kit ............................................................................................................................................................ 19
Plastics Kit ........................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Service door ....................................................................................................................................... 28
Bottom cover ..................................................................................................................................... 29
vii
Battery ............................................................................................................................................... 30
Solid-state drive (M.2) ....................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
RTC battery ........................................................................................................................................ 38
6 Removal and replacement procedures for authorized service provider parts .................................................... 39
Component replacement procedures .................................................................................................................. 39
Thermal module ................................................................................................................................ 39
Fingerprint reader board ................................................................................................................... 42
LED board .......................................................................................................................................... 43
TouchPad ........................................................................................................................................... 44
Display cable ..................................................................................................................................... 45
System board .................................................................................................................................... 46
I/O support bracket ........................................................................................................................... 49
Speakers ............................................................................................................................................ 50
Keyboard ........................................................................................................................................... 51
Display assembly ............................................................................................................................... 53
Top cover ........................................................................................................................................... 60
7 Troubleshooting guide ................................................................................................................................. 61
Resources ............................................................................................................................................................. 62
General troubleshooting steps ............................................................................................................................ 62
Identify the issue ............................................................................................................................... 63
1. Understand the issue .................................................................................................. 63
Boot up sequence ......................................................................................... 63
Failure classication ..................................................................................... 63
2. Examine the environment .......................................................................................... 65
3. Perform a visual inspection of hardware ................................................................... 66
4. Update BIOS and drivers ............................................................................................. 66
Manually updating BIOS and drivers ............................................................ 66
Remotely deploying BIOS and drivers .......................................................... 66
Analyze the issue ............................................................................................................................... 66
5. Remove or uninstall recently added hardware, software .......................................... 66
6. HP Hardware Diagnostics and Tools ........................................................................... 67
HP PC Hardware Diagnostics (UEFI) ............................................................. 67
HP Support Assistant (HPSA) ....................................................................... 69
HP BIOS Conguration Utility (BCU) ............................................................. 70
HP Image Diagnostic Tool ............................................................................. 70
HP Thermal Monitor ..................................................................................... 70
viii
Non HP diagnostics tools ............................................................................. 70
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 71
Status lights .................................................................................................. 71
Blinking light codes ...................................................................................... 72
POST error messages ................................................................................... 72
Power Good (Troubleshooting) lights .......................................................... 73
Resolve the issue ............................................................................................................................... 74
8. Hard reset .................................................................................................................... 74
9. Soft reset (Default Settings) ....................................................................................... 75
10. Reseat cables and connections ................................................................................ 75
11. Test with minimum conguration ............................................................................ 76
Essential hardware conguration ................................................................ 76
Safe mode ..................................................................................................... 77
12. Test with veried working conguration (hardware and/or operating system) ..... 77
13. Replace the system board ........................................................................................ 77
Verify solution ................................................................................................................................... 78
Helpful Hints ........................................................................................................................................................ 78
At startup ........................................................................................................................................... 78
During operation ............................................................................................................................... 79
Consulting with HP Service ............................................................................................................... 79
Common issues and possible solutions .............................................................................................................. 80
Power-on issues ................................................................................................................................ 80
No Power ......................................................................................................................... 80
Intermittent power-on, shutdown, reboot ..................................................................... 82
AC adapter issue .............................................................................................................. 83
Battery not recognized, not charging ............................................................................. 83
Battery discharges too fast ............................................................................................ 85
Burnt smell ...................................................................................................................... 86
POST .................................................................................................................................................. 86
No video (with power) ..................................................................................................... 86
Blinking lights ................................................................................................................. 87
Diagnostics error messages ........................................................................................... 88
BIOS password ................................................................................................................ 89
Performance (OS) .............................................................................................................................. 89
Intermittent shutdown ................................................................................................... 90
Blue screen ...................................................................................................................... 91
Freeze at Windows Logo (hang/lockup) ......................................................................... 93
Electromagnetic Interference (EMI) ................................................................................ 94
No wake up ...................................................................................................................... 95
Unresponsive .................................................................................................................. 96
ix
Slow performance ........................................................................................................... 96
HP Smart Adapter warning message .............................................................................. 97
Incorrect time and date ................................................................................................... 97
Display ............................................................................................................................................... 98
Display anomalies ........................................................................................................... 98
Symptom ...................................................................................................... 98
Quick check ................................................................................................... 99
HP PC Hardware Diagnostics (UEFI) for video test ....................................... 99
Display assembly diagram ......................................................................... 100
Dead pixel ..................................................................................................................... 100
No video (internal) ........................................................................................................ 100
No video (external) ....................................................................................................... 101
DisplayPort/VGA ........................................................................................................... 101
HDMI .............................................................................................................................. 101
No or bad external video via docking ........................................................................... 102
Incorrect or missing color/distorted image .................................................................. 102
Touch screen ................................................................................................................. 103
I/O devices ....................................................................................................................................... 104
Keyboard ....................................................................................................................... 104
Keyboard point stick ..................................................................................................... 105
Keyboard backlight ....................................................................................................... 105
TouchPad ....................................................................................................................... 106
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 106
Network connectivity wireless (WLAN) ........................................................................ 107
WWAN ............................................................................................................................ 108
USB ................................................................................................................................ 109
Smart card reader ......................................................................................................... 110
Speaker, headphone - audio issues .............................................................................. 111
Thunderbolt (TB) ........................................................................................................... 112
Storage ............................................................................................................................................ 113
Hard drive/solid-state drive not recognized ................................................................ 114
No boot to operating system (no read/write error) ..................................................... 114
Read-write error ........................................................................................................... 115
Slow performance ......................................................................................................... 115
Blue screen (BSOD) error .............................................................................................. 115
Noisy hard drive ............................................................................................................ 116
Mechanical ....................................................................................................................................... 117
Fan error message - 90B .............................................................................................. 117
Noise (sound) ................................................................................................................ 118
Fan runs constantly ...................................................................................................... 119
Thermal shutdown (hot) ............................................................................................... 120
x
Stuck power button ...................................................................................................... 120
Additional information ...................................................................................................................................... 121
Acronyms ......................................................................................................................................... 121
Blinking lights and boot error codes ............................................................................................... 122
Processor not executing code ...................................................................................... 122
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 122
Memory module error ................................................................................................... 122
Graphics Controller Error (No Controller) ..................................................................... 123
Failure - System Board Error ........................................................................................ 123
Intel Trusted Execution Technology (TXT) Error .......................................................... 123
Sure Start unable to nd valid BIOS Boot Block image ................................................ 123
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 124
POST Error Messages and User Actions .......................................................................................... 124
Routine Maintenance for Performance Improvement .................................................................... 126
Common Blue Screen Error Messages ............................................................................................ 126
Error message list ......................................................................................................... 126
Bug check symbolic names ........................................................................................... 126
Microsoft general troubleshooting of Windows bug check codes ............................... 127
Use Windows Debugging Tool ......................................................................................................... 127
Windows Software Development Kit (SDK) .................................................................. 128
Display Issue: Pixel Anomalies ........................................................................................................ 132
Cable management ......................................................................................................................... 133
Connector types .............................................................................................................................. 134
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 136
Using Computer Setup ....................................................................................................................................... 136
Starting Computer Setup ................................................................................................................ 136
Navigating and selecting in Computer Setup ................................................................................. 136
Restoring factory settings in Computer Setup ............................................................................... 137
Updating the BIOS ........................................................................................................................... 138
Determining the BIOS version ...................................................................................... 138
Downloading a BIOS update ......................................................................................... 138
Changing the boot order using the f9 prompt ................................................................................ 139
TPM BIOS settings (select products only) ......................................................................................................... 139
Using HP Sure Start (select products only) ....................................................................................................... 140
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 141
Using Computer Setup ....................................................................................................................................... 141
Starting Computer Setup ................................................................................................................ 141
Navigating and selecting in Computer Setup ................................................................................. 141
Restoring factory settings in Computer Setup ............................................................................... 142
xi
Updating the BIOS ........................................................................................................................... 143
Determining the BIOS version ...................................................................................... 143
Downloading a BIOS update ......................................................................................... 143
Changing the boot order using the f9 prompt ................................................................................ 144
TPM BIOS settings (select products only) ......................................................................................................... 144
Using HP Sure Start (select products only) ....................................................................................................... 145
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 146
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 146
11 Backup and recovery in Windows 7 ............................................................................................................ 148
Creating recovery media and backups .............................................................................................................. 148
Guidelines ........................................................................................................................................ 148
Creating recovery media with HP Recovery Disc Creator ............................................................... 148
Creating recovery media ............................................................................................... 149
Backing up your information .......................................................................................................... 149
Performing a system recovery .......................................................................................................................... 150
Using the Windows recovery tools .................................................................................................. 150
Using f11 recovery tools (select models only) ............................................................................... 151
Using Windows 7 operating system media ..................................................................................... 151
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 153
Creating recovery media and backups .............................................................................................................. 153
Creating HP Recovery media (select products only) ....................................................................... 153
Using Windows tools ......................................................................................................................................... 154
Restore and recovery ......................................................................................................................................... 155
Recovering using HP Recovery Manager ........................................................................................ 155
What you need to know before you get started ........................................................... 155
Using the HP Recovery partition (select products only) .............................................. 156
Using HP Recovery media to recover ............................................................................ 156
Changing the computer boot order .............................................................................. 157
Removing the HP Recovery partition (select products only) ....................................... 157
13 Specications .......................................................................................................................................... 158
Computer specications .................................................................................................................................... 158
14 Statement of memory volatility ................................................................................................................ 159
Nonvolatile memory usage ............................................................................................................................... 163
Questions and answers ..................................................................................................................................... 165
Using HP Sure Start (select models only) .......................................................................................................... 166
xii
15 Recycling ................................................................................................................................................ 167
Index ........................................................................................................................................................... 168
xiii
xiv
1 Product description
Category Description
Product Name HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Processors 6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA:
●
Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
●
Intel Core i7-6700HQ 2.60-GHz (up to 3.50-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
6th Generation Intel Xeon® Processor, Sky Lake, quad-core, BGA:
●
Xeon E3-1505M, 2.80-GHz (up to 3.70-GHz) processor (2133-MHz front-side bus (FSB),
8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM236 chipset
Graphics Intel UMA Graphics - with shared video memory
Switchable graphics
Core processors: Intel HD graphics 530
Xeon processors: Intel HD graphics P530
●
NVIDIA® Quadro® M1000M NVIDIA N16P-Q1 with 2-GB GDDR5 graphics subsystem
memory (128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for NVIDIA Mosaic Technology
Panel 15.6-in, light-emitting diode (LED) backlight
●
Full-high denition (FHD), AntiGlare (AG), UWVA (1920×1080 resolution, 300 nits), with
or without camera or touch screen with camera
●
Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits), with
or without camera
●
Ultra-high denition (UHD), AntiGlare (AG), UWVA (3840×2160 resolution, 340 nits),
Dream Color, with or without camera
All panels are 16:9 aspect ratio
Memory Two customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz PC4-17000 dual channel memory
Support for 32-GB of system RAM in the following congurations:
DDR4-2133: (for models with Core processors)
●
32-GB total system memory (16-GB×2)
●
16-GB total system memory (16-GB×1 or 8-GB×2)
1
Category Description
●
8-GB total system memory (8192-GB×1, 4096-GB×2)
ECC DDR4-2133: (for models with Xeon processors)
●
32-GB total system memory (16-GB×2)
●
16-GB total system memory (16-GB×1 or 8-GB×2)
●
8-GB total system memory (8192-GB)
Primary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2)
128-GB SATA-3, TLC
PCIe:
1 TB (NVMe)
512 GB (NVMe)
256 GB (NVMe)
Secondary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA:
512-GB SATA-3 self-encrypting drive (Opal 2)
256-GB SATA-3 self-encrypting drive (Opal 2)
128-GB SATA-3, TLC
PCIe:
1 TB (NVMe)
512 GB (NVMe)
256 GB (NVMe)
Audio and video Stereo speakers
Dual array microphone
Intel SST Audio
Conexant Smart Amplier & Ambient Noise Suppression with DTS Studio Sound
Integrated HD 720p webcam
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo
2 Chapter 1 Product description
Category Description
WPAN
Bluetooth® 4.1 only supported via combo card
External media cards Integrated SD UHS-II ash media slot
Supports next generation SD, SDHC, SDXC
Ports
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
RJ-45 (Ethernet)
●
USB Type-C Thunderbolt
●
USB 3.0 (2)
●
USB 3.0 charging (1)
●
HDMI
Docking Docking support for HP Advanced Docking Station
Keyboard/pointing devices Keyboard
Backlit
DuraKeys
TouchPad
●
On/o button
●
Glass with chemical etched surface
●
Taps enabled by default
●
Gestures enabled by default:
◦
2-nger scrolling
◦
2-nger zoom (pinch)
●
Image sensor TouchPad
Power requirements AC adapter
●
150-W, HP Smart Adapter, slim
Battery
●
4-cell, 64-WHr, 4.21-AHr, Li-ion battery
Power cord (localized)
3-wire plug, 1.8 m (with ground pin)
Security Support security lock
Trusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered down)
Fingerprint reader
BIOS Preboot power on - BIOS option (Password, Fingerprint)
Drive Encryption preboot option (ngerprint, password, smart card)
Operating system Preinstalled:
●
Windows 10 Home 64
3
Category Description
●
Windows 10 Home Single Language 64
●
Windows 10 Pro 64
●
Windows 10 Pro 64 Downgrade Windows 7
●
Windows 7 Professional
●
FreeDOS 2.0
Restore media-DRDVD:
●
DRDVD Windows 10 (available with any Windows 10 operating system and required with
any Windows 10 Downgrade operating system)
●
DRDVD Windows 7 Service Pack 1 (available with any Windows 7 or Windows 10
Downgrade operating system)
Restore media-OSDVD:
●
Windows 10 (only available and required with Windows 10 Downgrade operating
system; not available in People’s Republic of China or Asia )
●
Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
Downgrade operating system; not available in the People’s Republic of China or Asia)
Certied:
●
Microsoft WHQL
Supported:
●
Red Hat® Enterprise Linux (RHEL) 6.x 64bit
●
Red Hat® Enterprise Linux (RHEL) 7.x 64bit
Web-only support:
●
Windows 10 Enterprise
●
Windows 7 Enterprise 64-bit, Service Pack 1
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Memory modules
●
Solid-state drive
●
WLAN module
4 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) (select products only) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲
Type camera in the taskbar search box, and then select
Camera.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Display 5
Component Description
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Top
TouchPad
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
6 Chapter 2 External component identication
Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Microphone mute light
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
(7) TouchPad light
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 7
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
To learn more about your power settings in Windows 7: Select
Start > Control Panel > System and Security > Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
8 Chapter 2 External component identication
Component Description
A wireless network must be set up before a wireless connection is
possible.
(3) Volume mute button Mutes and restores speaker sound.
(4) Speakers (2) Produce sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
Left 9
Right
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access the user guides in Windows 7, select Start > All
Programs > HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) USB Type-C (charging) ports (2) Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(5) Power connector Connects an AC adapter.
(6) AC adapter and battery light
●
White: The AC adapter is connected.
10 Chapter 2 External component identication
Component Description
●
O: The AC adapter is not connected.
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(3) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected:
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
(4) Drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Front 11
Bottom
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
12 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Computer major components
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly
is spared at the subcomponent level only. For more LED display assembly spare part information, see Display assembly
subcomponents on page 18.
15.6-in, UHD, UWVA, DreamVision display assembly not equipped with a webcam 840945-001
15.6-in, UHD, UWVA, DreamVision display assembly equipped with a webcam 840946-001
15.6-in, FHD, UWVA display assembly with a touch screen 840947-001
(2) Top cover 840636-001
(3) TouchPad (includes cable) 840962-001
(4) RTC battery (includes cable and double-sided adhesive) 840953-001
(5) Fingerprint reader board (includes bracket) 840952-001
(6) Keyboard (includes keyboard cable):
For use in Belgium 841681-A41
For use in Brazil 841681-201
For use in Bulgaria 841681-261
For use in Canada 841681-DB1
For use in the Czech Republic and Slovakia 841681-FL1
For use in Denmark 841681-081
For use in France 841681-051
For use in Germany 841681-041
For use in Greece 841681-151
For use in Hungary 841681-211
For use in Iceland 841681-DD1
For use in India 841681-D61
For use in Israel 841681-BB1
For use in Italy 841681-061
For use in Japan 841681-291
For use in Latin America 841681-161
For use in the Netherlands 841681-B31
For use in Northwest Africa 841681-FP1
For use in Norway 841681-091
For use in Portugal 841681-131
For use in Romania 841681-271
For use in Russia 841681-251
For use in Saudi Arabia 841681-171
For use in Slovenia 841681-BA1
Computer major components 15
Item Component Spare part number
For use in South Korea 841681-AD1
For use in Spain 841681-071
For use in Sweden and Finland 841681-B71
For use in Switzerland 841681-BG1
For use in Taiwan 841681-AB1
For use in Thailand 841681-281
For use in Turkey 841681-141
For use in the United Kingdom and Singapore 841681-031
For use in the United States 841681-001
(7) LED board 840957-001
(8) Speakers (include cable) 840958-001
(9) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Intel Xeon E3-1505M processor 840933-xxx
Intel Core i7-6820HQ processor and discrete graphics memory 840932-xxx
Intel Core i7-6820HQ processor and UMA graphics memory 840930-xxx
Intel Core i7-6700HQ processor and discrete graphics memory 840931-xxx
Intel Core i7-6700HQ processor and UMA graphics memory 840929-xxx
(10) Display cable (eDP) bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit)
(11) I/O support bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit)
Fan/heat sink assembly (includes replacement thermal material):
(12) For use only with models with discrete graphics memory 840960-001
(13) For use only with models with UMA graphics memory 840961-001
(14) Solid-state drive (SSD):
1-TB, Z Turbo drive PCIe 840951-001
512-GB, Z Turbo Drive, PCIe 840950-001
256-GB, Z Turbo Drive, PCIe 840949-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 840948-001
128-GB, TLC 846386-001
(15) Solid-state drive bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit)
(16) Memory module (PC4, 17000, 2133-MHz):
For use with Core processors:
16 Chapter 3 Illustrated parts catalog
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