HP ZBook Power G7 Users guide
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Thunderbolt, vPro, and Xeon are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. NVIDIA and Quadro are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries. USB
Type-C and USB-C are registered trademarks of
USB Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by the
Video Electronics Standards Association
(VESA©) in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: September 2020
Document Part Number: M18835-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface,
such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the useraccessible surface temperature limits dened by applicable safety standards.
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iv Safety warning notice ENWW
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 7
Right ........................................................................................................................................................................................... 7
Left .............................................................................................................................................................................................. 8
Display ........................................................................................................................................................................................ 9
Touchpad components .......................................................................................................................................................... 10
Button, speakers, and ngerprint reader ........................................................................................................................... 11
Special keys ............................................................................................................................................................................. 13
3 Illustrated parts catalog ........................................................................................................................................................................ 17
Computer major components .............................................................................................................................................. 17
Display assembly subcomponents ..................................................................................................................................... 26
Mass storage devices ............................................................................................................................................................ 28
Cables ....................................................................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................................... 29
4 Removal and replacement procedures preliminary requirements ................................................................................................ 31
Tools required ......................................................................................................................................................................... 31
Service considerations .......................................................................................................................................................... 32
Plastic parts ........................................................................................................................................................ 32
Cables and connectors ..................................................................................................................................... 32
Drive handling .................................................................................................................................................... 32
Workstation guidelines ..................................................................................................................................... 32
Electrostatic discharge information .................................................................................................................................... 34
Generating static electricity ............................................................................................................................. 34
Preventing electrostatic damage to equipment ........................................................................................... 35
Personal grounding methods and equipment .............................................................................................. 35
Grounding the work area .................................................................................................................................. 35
Recommended materials and equipment ..................................................................................................... 36
Packaging and transporting guidelines .............................................................................................................................. 36
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5 Removal and replacement procedures for authorized service provider parts ............................................................................ 39
Component replacement procedures ................................................................................................................................. 40
Preparation for disassembly ........................................................................................................................... 40
Bottom cover ...................................................................................................................................................... 40
Battery ................................................................................................................................................................. 41
Memory module ................................................................................................................................................ 43
Solid-state drive ................................................................................................................................................ 44
Fans ..................................................................................................................................................................... 45
Display assembly ............................................................................................................................................... 46
Sensor board cable ........................................................................................................................................... 54
Sensor board ...................................................................................................................................................... 55
Fingerprint reader module cable .................................................................................................................... 56
Fingerprint reader module ............................................................................................................................... 57
RTC battery ......................................................................................................................................................... 58
Touchpad cable .................................................................................................................................................. 59
NFC module cable .............................................................................................................................................. 59
NFC module ........................................................................................................................................................ 60
Card reader board cable ................................................................................................................................... 61
Card reader board ............................................................................................................................................. 62
System board ..................................................................................................................................................... 64
Heat sink ............................................................................................................................................................. 68
Touchpad ............................................................................................................................................................ 70
Speakers ............................................................................................................................................................. 71
6 Troubleshooting guide .......................................................................................................................................................................... 73
Resources ................................................................................................................................................................................ 73
General troubleshooting steps ............................................................................................................................................ 75
Identify the issue ............................................................................................................................................... 76
1. Understand the issue ............................................................................................................... 77
Boot up sequence .................................................................................................... 77
Failure classication ................................................................................................. 78
2. Examine the environment ....................................................................................................... 80
3. Perform a visual inspection of hardware .............................................................................. 80
4. Update BIOS and drivers .......................................................................................................... 82
Manually updating BIOS and drivers ..................................................................... 82
Remotely deploying the BIOS and drivers ............................................................ 82
Analyze the issue ............................................................................................................................................... 83
5. Remove or uninstall recently added hardware, software ................................................. 83
6. HP Hardware Diagnostics and Tools ..................................................................................... 84
HP PC Hardware Diagnostics (UEFI) ...................................................................... 84
HP BIOS Conguration Utility (BCU) ....................................................................... 85
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HP Image Diagnostic Tool ....................................................................................... 86
HP Thermal Monitor ................................................................................................. 86
Non HP diagnostics tools ........................................................................................ 86
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ....................................................................................................................................... 87
Status lights .............................................................................................................. 87
Blinking light codes .................................................................................................. 87
POST error messages .............................................................................................. 88
Resolve the issue ............................................................................................................................................... 90
8. Hard reset .................................................................................................................................. 90
9. Soft reset (Default Settings) ................................................................................................... 91
10. Reseat cables and connections ........................................................................................... 91
11. Test with minimum conguration ....................................................................................... 93
Essential hardware conguration .......................................................................... 93
Safe mode ................................................................................................................. 94
12. Test with veried working conguration (hardware or operating system) .................. 94
13. Replace the system board .................................................................................................... 94
Verify solution .................................................................................................................................................... 95
Helpful Hints ........................................................................................................................................................................... 96
At startup ............................................................................................................................................................ 96
During operation ................................................................................................................................................ 96
Consulting with HP Service .............................................................................................................................. 97
Common issues and possible solutions ............................................................................................................................. 98
Power-on issues ................................................................................................................................................ 99
No power ........................................................................................................................................ 99
Intermittent power-on, shutdown, reboot ............................................................................. 101
AC adapter issue ......................................................................................................................... 102
Battery not recognized, not charging ..................................................................................... 103
Battery discharges too fast ....................................................................................................... 105
Burnt smell .................................................................................................................................. 105
POST .................................................................................................................................................................. 107
No video (with power) ................................................................................................................ 107
Blinking lights .............................................................................................................................. 108
Diagnostic error messages ....................................................................................................... 108
BIOS password ............................................................................................................................ 109
Performance (OS) ............................................................................................................................................ 110
Intermittent shutdown .............................................................................................................. 110
Blue screen .................................................................................................................................. 111
Freeze at Windows Logo (hang or lockup) ............................................................................. 111
Electromagnetic Interference (EMI) ......................................................................................... 112
No wake up .................................................................................................................................. 113
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Unresponsive .............................................................................................................................. 114
Slow performance ...................................................................................................................... 115
HP Smart Adapter warning message ...................................................................................... 115
Incorrect time and date ............................................................................................................. 116
Display .............................................................................................................................................................. 117
Display anomalies ...................................................................................................................... 118
Symptom ................................................................................................................. 118
Quick check ............................................................................................................. 119
HP PC Hardware Diagnostics (UEFI) for video test ........................................... 119
Display assembly diagram ................................................................................... 119
Dead pixel .................................................................................................................................... 120
No video (internal) ...................................................................................................................... 120
No video (external) ..................................................................................................................... 120
DisplayPort/VGA ......................................................................................................................... 121
HDMI ............................................................................................................................................. 121
No or bad external video via docking ...................................................................................... 122
Incorrect or missing color/distorted image ............................................................................ 122
Touch screen ............................................................................................................................... 123
I/O devices ........................................................................................................................................................ 125
Keyboard ...................................................................................................................................... 125
Keyboard pointing stick (select products only) ..................................................................... 126
Keyboard backlight .................................................................................................................... 126
Touchpad ..................................................................................................................................... 127
Network connectivity (RJ-45 jack) ........................................................................................... 127
Network connectivity wireless (WLAN) ................................................................................... 128
WWAN ........................................................................................................................................... 128
USB ............................................................................................................................................... 129
Smart card reader ...................................................................................................................... 130
Speaker, headphone - audio issues ........................................................................................ 131
Thunderbolt (TB) ......................................................................................................................... 132
Storage ............................................................................................................................................................. 134
Hard drive or solid-state drive not recognized ...................................................................... 134
No boot to operating system (no read-write error) .............................................................. 135
Read-write error ......................................................................................................................... 136
Slow performance ...................................................................................................................... 137
Blue screen (BSOD) error ........................................................................................................... 137
Noisy hard drive .......................................................................................................................... 137
Mechanical ........................................................................................................................................................ 139
Noise (sound) .............................................................................................................................. 139
Fan runs constantly .................................................................................................................... 139
Thermal shutdown (hot) ........................................................................................................... 141
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Additional information ........................................................................................................................................................ 143
Acronyms .......................................................................................................................................................... 143
Blinking lights and boot error codes ............................................................................................................ 144
Processor not executing code .................................................................................................. 144
BIOS recovery code unable to nd valid BIOS recovery image ............................................ 144
Memory module error ................................................................................................................ 144
Graphics Controller Error (No Controller) ................................................................................ 145
Failure System Board Error ....................................................................................................... 145
Intel Trusted Execution Technology (TXT) Error ................................................................... 145
Sure Start unable to nd valid BIOS Boot Block image ......................................................... 145
Sure Start has identied a problem (Manual Recovery Policy Set) .................................... 146
POST error messages and user actions ...................................................................................................... 146
Routine maintenance for performance improvement .............................................................................. 148
Common blue screen error messages ........................................................................................................ 149
Error message list ...................................................................................................................... 149
Bug check symbolic names ...................................................................................................... 149
Microsoft general troubleshooting of Windows bug check codes ...................................... 149
Use Windows Debugging Tool ...................................................................................................................... 151
Windows Software Development Kit (SDK) ............................................................................ 151
Display issue: pixel anomalies ...................................................................................................................... 154
Cable management ........................................................................................................................................ 155
Connector types .............................................................................................................................................. 157
Flex cable ..................................................................................................................................... 157
Horizontal cable insertion ......................................................................................................... 157
Multiple-pin horizontal connector (LVDS cable to display panel) ....................................... 158
Multiple-pin vertical connector (LVDS cable to system board) ........................................... 158
7 Using Setup Utility (BIOS) .................................................................................................................................................................... 159
Starting Setup Utility (BIOS) ............................................................................................................................................... 159
Updating Setup Utility (BIOS) ............................................................................................................................................. 160
Determining the BIOS version ....................................................................................................................... 160
Preparing for a BIOS update .......................................................................................................................... 161
Downloading a BIOS update ..................................................................................................... 161
Installing a BIOS update ............................................................................................................ 161
8 Backing up, restoring, and recovering .............................................................................................................................................. 163
Backing up information and creating recovery media ................................................................................................... 164
Using Windows tools for backing up ............................................................................................................ 164
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........ 164
Restoring and recovering your system ............................................................................................................................ 165
Creating a system restore ............................................................................................................................. 165
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Restoring and recovery methods ................................................................................................................. 165
Recovering using HP Recovery media ......................................................................................................... 165
Changing the computer boot order ............................................................................................................. 166
Using HP Sure Recover (select products only) ........................................................................................... 166
9 Using HP PC Hardware Diagnostics ................................................................................................................................................... 167
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ................................................ 167
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................................... 167
10 Specications ..................................................................................................................................................................................... 169
Computer specications ..................................................................................................................................................... 169
39.6 cm (15.6 in) display specications ........................................................................................................................... 171
Hard drive specications ..................................................................................................................................................... 171
Solid-state drive specications ......................................................................................................................................... 172
Solid-state drive specications (SATA-3) ......................................................................................................................... 172
11 Statement of memory volatility ...................................................................................................................................................... 175
Current BIOS steps ............................................................................................................................................................... 175
Nonvolatile memory usage ................................................................................................................................................ 177
Questions and answers ...................................................................................................................................................... 178
12 Power cord set requirements .......................................................................................................................................................... 181
Requirements for all countries .......................................................................................................................................... 181
Requirements for specic countries and regions ........................................................................................................... 181
13 Recycling ............................................................................................................................................................................................. 185
Index ........................................................................................................................................................................................................... 187
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1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZBook Power G7 Mobile Workstation
Processor ● Intel® Xeon™ W-10855M 2.8 GHz (max turbo
● Intel Core™ i9-10885H 2.4 GHz (max turbo
Model number: tbd
CTO number: bd
frequency 5.1 GHz) processor (6 cores, 12 MB Intel
Smart Cache, 45 W)
frequency 5.3 GHz) processor (8 cores, 16 MB Intel
Smart Cache, 45 W)
● Intel Core i7-10850H 2.7 GHz (max turbo
frequency 5.1 GHz) processor (6 cores, 12 MB Intel
Smart Cache, 45 W)
● Intel Core i7-10750H 2.6 GHz (max turbo
frequency 5.0 GHz) processor (6 cores, 12 MB Intel
Smart Cache, 45 W)
● Intel Core i5-10400H 2.6 GHz (max turbo
frequency 4.6 GHz) processor (4 cores, 8 MB Intel
Smart Cache, 45 W)
● Intel Core i5-10300H 2.5 GHz (max turbo
frequency 4.5 GHz) processor (4 cores, 8 MB Intel
Smart Cache, 45 W)
Graphics controller ● NVIDIA® Quadro® T2000 N19P-Q3 graphics
controller with Max-Q design (only on computer
models equipped with an Intel Xeon, Intel Core i9,
or Intel Core i7 processor)
● NVIDIA Quadro T1000 N19P-Q1 graphics controller
with Max-Q design (only on computer models
equipped with an Intel Core i9 or Intel Core i7
processor)
● NVIDIA Quadro P620 N19M-Q3 graphics controller
(only on computer models equipped with an Intel
Core i7 or Intel Core i5 processor)
Display 39.6 cm (15.6 in), liquid crystal display (LCD), white light-
emitting diode (WLED), UWVA
ENWW 1
Table 1-1 Product components and their descriptions (continued)
Category Description
● Ultra high-denition (UHD) (3840 × 2160),
antiglare, sRGB 100, eDP 1.4 + PSR 2, low power,
bent non-touchscreen display panel with narrow
bezel; typical brightness: 400 nits
● Full high-denition (FHD) (1920 × 1080), antiglare,
sRGB 100, eDP 1.4 + PSR 2, low power, bent nontouchscreen display panel with narrow bezel,
equipped with an HD + infrared webcam; typical
brightness: 400 nits
● FHD (1920 × 1080), antiglare, sRGB 100, eDP 1.4 +
PSR 2, low power, bent non-touchscreen display
panel with narrow bezel, equipped with an HD
webcam; typical brightness: 400 nits
● FHD (1920 × 1080), antiglare, sRGB 100, eDP 1.4 +
PSR 2, low power, bent non-touchscreen display
panel with narrow bezel; typical brightness: 400
nits
● FHD (1920 × 1080), antiglare, 45%, eDP 1.2
without PSR, bent touchscreen display panel with
narrow bezel; typical brightness: 250 nits
● FHD (1920 × 1080), antiglare, 45% eDP, bent
touchscreen display panel with narrow bezel,
equipped with an HD webcam; typical brightness:
250 nits
● FHD (1920 × 1080), antiglare, 45%, eDP 1.2
without PSR, bent non-touchscreen display panel
with narrow bezel; typical brightness: 250 nits
● FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
touchscreen display panel with narrow bezel;
typical brightness: 250 nits
● FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
touchscreen display panel with narrow bezel,
equipped with an HD + infrared webcam; typical
brightness: 250 nits
● FHD (1920 × 1080), antiglare, 45%, eDP, bent non-
touchscreen display panel with narrow bezel,
equipped with an HD webcam; typical brightness:
250 nits
Memory Two nonaccessible memory module slots supporting up
to 64 GB of RAM
DDR4-3200 and DDR4-2600 dual-channel support
Supports the following congurations:
● 64 GB – available on all computer models
32 × 2 @ DDR4-3200 1.2 V SODIMM
● 48 GB – available on all computer models
32 × 1 + 16 × 1 @ DDR4-3200 1.2 V SODIMM
2 Chapter 1 Product description ENWW
Table 1-1 Product components and their descriptions (continued)
Category Description
● 32 GB
32 × 1 @ DDR4-3200 1.2 V SODIMM – available on
all computer models
16 × 2 @ DDR4-3200 1.2 V SODIMM – available on
all computer models
16 × 2 @ DDR4-2666 1.2 V SODIMM ECC –
available only on computer models equipped with
an Intel Xeon processor
● 24 GB
16 × 1 + 8 × 1 @ DDR4-3200 1.2 V SODIMM –
available on all computer models
16 × 1 + 8 × 1 @ DDR4-2666 1.2 V SODIMM ECC –
available on all computer models
● 16 GB
16 × 1 @ DDR4-3200 1.2 V SODIMM – available on
all computer models
16 × 1 @ DDR4-2666 1.2 V SODIMM ECC –
available only on computer models equipped with
an Intel Xeon processor
8 × 2 @ DDR4-3200 1.2 V SODIMM – available on
all computer models
8 × 2 @ DDR4-2666 1.2 V SODIMM ECC – available
only on computer models equipped with an Intel
Xeon processor
● 8 GB
8 × 1 @ DDR4-3200 1.2 V SODIMM – available on
all computer models
8 × 1 @ DDR4-2666 1.2 V SODIMM ECC – available
only on computer models equipped with an Intel
Xeon processor
Primary storage M.2 solid-state drive:
● 512 GB, M.2 2280, Peripheral Component
Interconnect Express (PCIe)-3×4, Non-Volatile
Memory Express (NVMe), Secure Seal (SS) solidstate drive with three-layer cell (TLC)
● 512 GB, M.2 2280, PCIe, NVMe, self-encrypted
(SED) solid-state drive with TLC OPAL2
● 256 GB, M.2 2280, Peripheral Component
Interconnect Express (PCIe)-3×4, Non-Volatile
Memory Express (NVMe), Secure Seal (SS) solidstate drive with three-layer cell (TLC)
● 256 GB, M.2 2280, PCIe, NVMe, self-encrypted
(SED) solid-state drive with TLC OPAL2
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Table 1-1 Product components and their descriptions (continued)
Category Description
Solid-state drive:
● 2 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive
with TLC
● 1 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive
with TLC
● 512 GB, 2280, PCIe-3×4, NVMe, SED solid-state
drive with TLC OPAL2
Audio and video Integrated HD Camera: (on select models)
Infrared (on select models)
Dual-array, world-facing, digital microphone
Wireless Wireless Local Area Network (WLAN):
Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth® 5.0 MU-MIMO
M.2 1216 vPro® 160 MHz MIPI + BRI WW with 2 antennas
Near eld communication (NFC) NFC Mirage WNC XRAV-1
Keyboard/pointing devices Standard notebook keyboard with clickpad, numeric
keypad, and backlight, spill-resistant
Power requirements Battery: 6 cell, 83 WHr long life, PL Fast Charge
HP Smart AC adapters:
150 watt AC adapter HP Smart (PFC, 4.5 mm, slim
barrel)
120 watt AC Adapter HP Smart (PFC, 4.5 mm, slim
barrel)
Power cord:
C5, 1.0 m (3.3 ft), conventional with sticker
C5, 1.0 m (3.3 ft), premium with sticker
Security Integrated ngerprint reader and SmartCard reader
4 Chapter 1 Product description ENWW
Table 1-1 Product components and their descriptions (continued)
Category Description
Operating system ● Windows® 10 Enterprise 64
● Windows 10 Enterprise 64 LTSC 1809 (RS5)
● Windows 10 Home 64
● Windows 10 Home 64 Advanced
● Windows 10 Home 64 Advanced Single Language
● Windows 10 Home 64 High-End Chinese Market
CPPP
●
Windows 10 Home 64 Plus Single Language
● Windows 10 Home 64 Plus Single Language Africa
Market PPP
● Windows 10 Home 64 Plus Single Language APAC
EM PPP
● Windows 10 Home 64 Plus Single Language India
Market PPP
● Windows 10 Home 64 Plus Single Language
Indonesia Market PPP
● Windows 10 Professional 64 CBB 1903
● Windows 10 Professional 64
● Windows 10 Professional 64 CBB 1909
● Windows 10 Professional 64 Chinese Market
● Windows 10 Professional 64 for Workstations Plus
● Windows 10 Professional 64 for Workstations Plus
Chinese Market
● Windows 10 Professional 64 High End
● Windows 10 Professional 64 High End Chinese
Market
● FreeDOS®
Serviceability End user replaceable part: AC adapter
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6 Chapter 1 Product description ENWW
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(for select products) charges small devices when the computer is
on or in Sleep mode.
charges small devices, even when the computer is o.
ENWW Right 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4)
(5) Power connector Connects an AC adapter.
(6) Battery light When AC power is connected:
USB Type-C® Thunderbolt™ port with HP Sleep
and Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt docking
station.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
● White: The battery charge is greater than 90%.
● Amber: The battery charge is from 0 to 90%.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.
Left
● O: The battery is not charging.
Use the illustration and table to identify the components on the left side of the computer.
Table
2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
might not prevent the computer from being mishandled or stolen.
8 Chapter 2 Components ENWW
Display
Table 2-2 Left-side components and their descriptions (continued)
Component Description
(2) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed powered port Connects and supplies power to a USB device, provides high-
speed data transfer, and (for select products) charges small
devices when the computer is on or in Sleep mode.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(5) Smart card reader Supports optional smart cards.
Use the illustration and table to identify the display components.
Table
2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
ENWW Display 9
Table 2-3 Display components and their descriptions (continued)
Component Description
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera(s) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the camera
privacy cover to block the camera's view. To use the camera, slide the
camera privacy cover in the opposite direction to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras, when
one camera lens is revealed and ready to use, the other is concealed.
(6) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Touchpad components
Use the illustration and table to identify the touchpad components.
10 Chapter 2 Components ENWW
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
Button, speakers, and ngerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below
the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then
your notebook does not include a ngerprint reader.
on the screen.
ENWW Button, speakers, and ngerprint reader 11
Table 2-5 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Speakers Produce sound.
12 Chapter 2 Components ENWW
Table 2-5 Button, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(2) Power button ● When the computer is o, press the button briey to turn on
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
the computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briey
to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button for at least 4
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select
Power Options.
logon.
▲ Swipe down across the ngerprint reader.
Special keys
Use the illustration and table to identify the special keys.
IMPORTANT: To prevent ngerprint logon issues, make sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
ENWW Special keys 13
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions.
(5) Programmable key Executes frequently used tasks. Some tasks might not be
(6) Power button ● When the computer is o, press the button briey to turn on
the fn key.
combination with another key. Such key combinations are called
hot keys.
NOTE: Pressing the Windows key again will close the Start
menu.
available on all products.
● Opens an application, le, or website
● Enters frequently used text into a permanent clipboard
● Ability to change system proles
● Ability to change system properties
● Executes user-dened key sequences
the computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 4 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select
Power Options.
14 Chapter 2 Components ENWW
Table 2-6 Special keys and their descriptions (continued)
Component Description
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
(8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
combination with the fn key.
– or –
Turns the embedded numeric keypad on and o.
– or –
Alternates between the navigational and numeric functions on the
integrated numeric keypad.
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
ENWW Special keys 15
16 Chapter 2 Components ENWW
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer.
ENWW Computer major components 17
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) 39.6 cm (15.6 in) display assembly: The display assembly is available as spare parts at the subcomponent level only. For more
display assembly spare part information, see Display assembly subcomponents on page 26.
(2) Keyboard with backlight and clickpad for use only on computer models equipped with a graphics susbystem with discrete
memory (includes backlight cable, clickpad cable, and keyboard cable):
For use in Belgium M26112-A41
For use in Bulgaria M26112-261
For use in Brazil M26112-201
For use in Canada M26112-DB1
18 Chapter 3 Illustrated parts catalog ENWW
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
For use in the Czech Republic and Slovakia M26112-FL1
For use in Denmark M26112-081
For use in France M26112-051
For use in Germany M26112-041
For use in Greece M26112-151
For use in Hungary M26112-211
For use in Iceland M26112-DD1
For use in India M26112-D61
For use in Israel M26112-BB1
For use in Italy M26112-061
For use in Japan M26112-291
For use in Latin America M26112-291
For use in the Netherlands M26112-B31
For use in Northwest Africa M26112-FP1
For use in Portugal M26112-131
For use in Romania M26112-271
For use in Russia M26112-251
For use in Saudi Arabia M26112-171
For use in Slovenia M26112-BA1
For use in South Korea M26112-AD1
For use in Spain M26112-071
For use in Sweden and Finland M26112-B71
For use in Switzerland M26112-BG1
For use in Taiwan M26112-AB1
For use in Thailand M26112-281
For use in Turkey M26112-141
For use in Turkey-F M26112-541
For use in the United Kingdom M26112-031
For use in the United States M26112-001
Keyboard with clickpad for use only on computer models equipped with a graphics susbystem with discrete memory (includes
clickpad cable and keyboard cable):
For use in Belgium M26113-A41
For use in Bulgaria M26113-261
For use in Brazil M26113-201
ENWW Computer major components 19
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
For use in Canada M26113-DB1
For use in the Czech Republic and Slovakia M26113-FL1
For use in Denmark M26113-081
For use in France M26113-051
For use in Germany M26113-041
For use in Greece M26113-151
For use in Hungary M26113-211
For use in Iceland M26113-DD1
For use in India M26113-D61
For use in Israel M26113-BB1
For use in Italy M26113-061
For use in Japan M26113-291
For use in Latin America M26113-291
For use in the Netherlands M26113-B31
For use in Northwest Africa M26113-FP1
For use in Portugal M26113-131
For use in Romania M26113-271
For use in Russia M26113-251
For use in Saudi Arabia M26113-171
For use in Slovenia M26113-BA1
For use in South Korea M26113-AD1
For use in Spain M26113-071
For use in Sweden and Finland M26113-B71
For use in Switzerland M26113-BG1
For use in Taiwan M26113-AB1
For use in Thailand M26113-281
For use in Turkey M26113-141
For use in Turkey-F M26113-541
For use in the United Kingdom M26113-031
For use in the United States M26113-001
Keyboard with backlight and clickpad for use only on computer models equipped with a graphics susbystem with UMA
memory (includes backlight cable, clickpad cable, and keyboard cable):
For use in Belgium M26110-A41
For use in Bulgaria M26110-261
20 Chapter 3 Illustrated parts catalog ENWW
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