HP ZBook 17 G6 Service manual
HP ZBook 17 G6 Mobile Workstation
Maintenance and Service Guide
© Copyright 2019 HP Development Company,
L.P.
AMD, AMD Radeon, and Enduro are trademarks
of Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel Core, Optane, Xeon,
XMM, vPro, and Thunderbolt are trademarks of
Intel Corporation or its subsidiaries in the U.S.
and/or other countries. Linux is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA and Quadro are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. Red Hat is a registered trademark of
Red Hat, Inc. in the United States and other
countries. DisplayPort and the DisplayPort logo
are trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: July 2019
Document Part Number: L73382-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Touchpad settings ............................................................................................................................. 11
Lights ................................................................................................................................................. 13
Buttons, speakers, and ngerprint reader ........................................................................................ 14
Special keys ....................................................................................................................................... 15
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 17
Cover .................................................................................................................................................................... 18
Rear ...................................................................................................................................................................... 18
Labels ................................................................................................................................................................... 19
Inserting a SIM card (select products only) ......................................................................................................... 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components .............................................................................................................................. 21
Display assembly subcomponents ...................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 27
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 29
Workstation guidelines ..................................................................................................................... 29
Electrostatic discharge information .................................................................................................................... 29
Generating static electricity .............................................................................................................. 30
Preventing electrostatic damage to equipment ............................................................................... 30
Personal grounding methods and equipment .................................................................................. 31
Grounding the work area ................................................................................................................... 31
Recommended materials and equipment ........................................................................................ 31
vii
Packaging and transporting guidelines .............................................................................................................. 32
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Preparation for disassembly ............................................................................................................. 33
Service door ....................................................................................................................................... 34
Battery ............................................................................................................................................... 35
Hard drive (HDD) ................................................................................................................................ 36
Solid-state drives (SSD) .................................................................................................................... 38
Optical drive ....................................................................................................................................... 39
Memory modules ............................................................................................................................... 41
SIM card ............................................................................................................................................. 43
WWAN module ................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for authorized service provider parts .................................................... 50
Component replacement procedures .................................................................................................................. 50
Service door latch .............................................................................................................................. 51
Middle cover ...................................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 55
Hard drive connector ......................................................................................................................... 56
Smart card board ............................................................................................................................... 57
NFC module ....................................................................................................................................... 58
Touchpad click board ......................................................................................................................... 59
Fans ................................................................................................................................................... 61
System board .................................................................................................................................... 63
Heat sink ............................................................................................................................................ 66
Discrete MXM graphics card .............................................................................................................. 68
Speaker .............................................................................................................................................. 70
Power button board .......................................................................................................................... 71
RTC battery ........................................................................................................................................ 72
Solid-state drive (SSD) ...................................................................................................................... 73
Memory modules ............................................................................................................................... 75
Display assembly ............................................................................................................................... 78
Top cover ........................................................................................................................................... 88
7 Troubleshooting guide ................................................................................................................................. 89
Resources ............................................................................................................................................................. 90
General troubleshooting steps ............................................................................................................................ 90
Identify the issue ............................................................................................................................... 91
viii
1. Understand the issue .................................................................................................. 91
Boot up sequence ......................................................................................... 91
Failure classication ..................................................................................... 91
2. Examine the environment .......................................................................................... 93
3. Perform a visual inspection of hardware ................................................................... 94
4. Update BIOS and drivers ............................................................................................. 94
Manually updating BIOS and drivers ............................................................ 94
Remotely deploying BIOS and drivers .......................................................... 94
Analyze the issue ............................................................................................................................... 94
5. Remove or uninstall recently added hardware, software .......................................... 94
6. HP Hardware Diagnostics and Tools ........................................................................... 95
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 96
Status lights .................................................................................................. 96
Blinking light codes ...................................................................................... 97
POST error messages ................................................................................... 97
Resolve the issue ............................................................................................................................... 98
8. Hard reset .................................................................................................................... 98
9. Soft reset (Default Settings) ....................................................................................... 99
10. Reseat cables and connections ................................................................................ 99
11. Test with minimum conguration .......................................................................... 100
Essential hardware conguration .............................................................. 100
Safe mode ................................................................................................... 101
12. Test with veried working conguration (hardware and/or operating system) ... 101
13. Replace the system board ...................................................................................... 101
Verify solution ................................................................................................................................. 102
Helpful Hints ...................................................................................................................................................... 102
At startup ........................................................................................................................................ 103
During operation ............................................................................................................................. 103
Consulting with HP Service ............................................................................................................. 104
Common issues and possible solutions ............................................................................................................ 104
Power-on issues .............................................................................................................................. 104
No Power ....................................................................................................................... 104
Intermittent power-on, shutdown, reboot ................................................................... 106
AC adapter issue ........................................................................................................... 107
Battery not recognized, not charging ........................................................................... 108
Battery discharges too fast .......................................................................................... 109
Burnt smell .................................................................................................................... 110
POST ................................................................................................................................................ 110
No video (with power) ................................................................................................... 110
Blinking lights ............................................................................................................... 111
ix
Diagnostics error messages ......................................................................................... 112
BIOS password .............................................................................................................. 113
Performance (OS) ............................................................................................................................ 113
Intermittent shutdown ................................................................................................. 114
Blue screen .................................................................................................................... 115
Freeze at Windows Logo (hang/lockup) ....................................................................... 117
Electromagnetic Interference (EMI) .............................................................................. 118
No wake up .................................................................................................................... 119
Unresponsive ................................................................................................................ 120
Slow performance ......................................................................................................... 120
HP Smart Adapter warning message ........................................................................... 121
Incorrect time and date ................................................................................................ 121
Display ............................................................................................................................................. 122
Display anomalies ......................................................................................................... 122
Symptom .................................................................................................... 122
Quick check ................................................................................................. 123
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 123
Display assembly diagram ......................................................................... 124
Dead pixel ..................................................................................................................... 124
No video (internal) ........................................................................................................ 124
No video (external) ....................................................................................................... 125
DisplayPort/VGA ........................................................................................................... 125
HDMI .............................................................................................................................. 125
No or bad external video via docking ........................................................................... 126
Incorrect or missing color/distorted image .................................................................. 126
Touch screen ................................................................................................................. 127
I/O devices ....................................................................................................................................... 128
Keyboard ....................................................................................................................... 128
Keyboard point stick ..................................................................................................... 129
Keyboard backlight ....................................................................................................... 129
Touchpad ....................................................................................................................... 130
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 130
Network connectivity wireless (WLAN) ........................................................................ 131
WWAN ............................................................................................................................ 132
USB ................................................................................................................................ 133
Smart card reader ......................................................................................................... 134
Speaker, headphone - audio issues .............................................................................. 135
Thunderbolt (TB) ........................................................................................................... 136
Storage ............................................................................................................................................ 137
Hard drive/solid-state drive not recognized ................................................................ 138
No boot to operating system (no read/write error) ..................................................... 138
x
Read-write error ........................................................................................................... 139
Slow performance ......................................................................................................... 139
Blue screen (BSOD) error .............................................................................................. 139
Noisy hard drive ............................................................................................................ 140
Mechanical ....................................................................................................................................... 141
Fan error message - 90B .............................................................................................. 141
Noise (sound) ................................................................................................................ 142
Fan runs constantly ...................................................................................................... 143
Thermal shutdown (hot) ............................................................................................... 144
Stuck power button ...................................................................................................... 144
Additional information ...................................................................................................................................... 145
Acronyms ......................................................................................................................................... 145
Blinking lights and boot error codes ............................................................................................... 146
Processor not executing code ...................................................................................... 146
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 146
Memory module error ................................................................................................... 146
Graphics Controller Error (No Controller) ..................................................................... 147
Failure - System Board Error ........................................................................................ 147
Intel Trusted Execution Technology (TXT) Error .......................................................... 147
Sure Start unable to nd valid BIOS Boot Block image ................................................ 147
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 148
POST Error Messages and User Actions .......................................................................................... 148
Routine Maintenance for Performance Improvement .................................................................... 150
Common Blue Screen Error Messages ............................................................................................ 150
Error message list ......................................................................................................... 150
Bug check symbolic names ........................................................................................... 150
Microsoft general troubleshooting of Windows bug check codes ............................... 151
Use Windows Debugging Tool ......................................................................................................... 151
Windows Software Development Kit (SDK) .................................................................. 152
Display Issue: Pixel Anomalies ........................................................................................................ 156
Cable management ......................................................................................................................... 157
Connector types .............................................................................................................................. 158
8 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 161
Using Computer Setup ....................................................................................................................................... 161
Starting Computer Setup ................................................................................................................ 161
Navigating and selecting in Computer Setup ................................................................................. 161
Restoring factory settings in Computer Setup ............................................................................... 161
Updating the BIOS ........................................................................................................................... 162
Determining the BIOS version ...................................................................................... 162
Downloading a BIOS update ......................................................................................... 162
xi
Changing the boot order using the f9 prompt ................................................................................ 163
TPM BIOS settings (select products only) ......................................................................................................... 163
Using HP Sure Start (select products only) ....................................................................................................... 164
9 Backing up, restoring, and recovering ......................................................................................................... 165
Creating recovery media and backups .............................................................................................................. 165
Using HP Recovery media (select products only) ........................................................................... 165
Using Windows tools ....................................................................................................................... 166
Using the HP Cloud Recovery Download Tool (select products only) ............................................. 167
Restore and recovery ......................................................................................................................................... 167
Recovering using HP Recovery Manager ........................................................................................ 167
What you need to know before you get started ........................................................... 167
Using the HP Recovery partition (select products only) .............................................. 168
Using HP Recovery media to recover ............................................................................ 169
Changing the computer boot order .............................................................................. 169
Removing the HP Recovery partition (select products only) ....................................... 169
10 Using HP PC Hardware Diagnostics ............................................................................................................ 170
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 170
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 170
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 171
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 171
Installing HP PC Hardware Diagnostics Windows ........................................................................... 171
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 171
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 172
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 172
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 172
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 172
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 173
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 173
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 173
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 173
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 173
11 Specications .......................................................................................................................................... 175
Computer specications .................................................................................................................................... 175
43.9 cm (17.3 in) display specications ............................................................................................................ 176
xii
12 Power cord set requirements .................................................................................................................... 177
Requirements for all countries .......................................................................................................................... 177
Requirements for specic countries and regions ............................................................................................. 178
13 Statement of memory volatility ................................................................................................................ 180
Nonvolatile memory usage ............................................................................................................................... 182
Questions and answers ..................................................................................................................................... 184
Using HP Sure Start (select models only) .......................................................................................................... 185
14 Recycling ................................................................................................................................................ 186
Index ........................................................................................................................................................... 187
xiii
xiv
1 Product description
Category Description
Product Name HP ZBook 17 G6 Mobile Workstation
Processors 9th-generation Intel® Core™ processors
Intel Core i9-9880H (2.3 GHz, up to 4.8 GHz with Intel Turbo Boost Technology, 2666 MHz, octa-core, 16 MB L3
cache, 45 W)
Intel Core i7-9850H (2.6 GHz, up to 4.6 GHz with Intel Turbo Boost Technology, 2666 MHz, hexa-core, 12 MB L3
cache, 45 W)
Intel Core i7-9750H (2.6 GHz, up to 4.5 GHz with Intel Turbo Boost Technology, 2666 MHz, hexa-core, 12 MB L3
cache, 45 W)
Intel Core i5-9400H (2.5 GHz, up to 4.3 GHz with Intel Turbo Boost Technology, 2666 MHz, quad core, 8 MB L3
cache, 45 W)
Intel Core i5-9300H (2.4 GHz, up to 4.1 GHz with Intel Turbo Boost Technology, 2666 MHz, quad-core, 8 MB L3
cache, 45 W)
Intel® Xeon®, octa-core, BGA, processor
Intel Xeon E-2286M (2.4 GHz, up to 5.0 GHz with Intel Turbo Boost Technology, octa-core, 2666 MHz, 16 MB L3
cache, 45 W)
Graphics Integrated UMA graphics
Congure as UMA-only or use with hybrid when GPU congured on Core i5. Congure as hybrid-only when GPU
congured on Core i7 or Xeon processor.
● Core processors: Intel UHD graphics 630
● Xeon processors: Intel UHD graphics P630
Discrete graphics (select products only)
● Supports discrete only in BIOS
● NVIDIA® GC6 3.0 and GC OFF
● Hybrid (Switchable) Graphics
● NVIDIA Optimus™ Technology
● AMD® Enduro™ Technology
● Open GL 4.5/Open CL 1.2/Vulkan 1.0
● DisplayPort™ 1.4b with discrete (supported through Thunderbolt™ 3 and mini DisplayPort)
Supports up to four discrete displays or three UMA displays (through the optional docking station):
● NVIDIA Mosaic Technology
● AMD Eyenity
Supports the following graphics cards:
● NVIDIA Quadro™ T1000
1
Category Description
● NVIDIA Quadro RTX 3000
● NVIDIA Quadro RTX 4000
● NVIDIA Quadro RTX 5000
Panel 39.6 cm (17.3 in), LED, 16:9 aspect ratio, display panel
Full high denition (FHD) (1920 × 1080), UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim,
eDP, without camera
FHD, UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim, eDP, with HD camera
FHD, UWVA with ambient light sensor, antiglare, 300 nits, 72% sRGB, slim, eDP, with FHD camera
Ultra high denition (UHD) (3840 × 2160), UWVA, touch with ambient light sensor, 400 nits, 95% sRGB, eDP
+PSR, with FHD camera and IR camera; not available with WWAN
UHD, RG phosphors + B-LED, UWVA DreamColor – 10 bit (8 + 2 dithering), antiglare, 400 nits, 100% DCI P3, with
HD camera
UHD, RG phosphors + B-LED, UWVA DreamColor – 10 bit (8 + 2 dithering), antiglare, 400 nits, 100% DCI P3, with
FHD and IR camera
Memory DDR4-2666 SODIMMs
Four memory module slots; two slots are customer accessible and upgradeable
Supports dual-channel memory
Supports up to 128 GB of system RAM in the following congurations:
● 131072 MB (32768 MB × 4)
● 65536 MB (32768 × 2 or 16384 MB × 4)
● 32768 MB (32768 × 1, 16384 MB × 2, or 8192 MB × 4)
● 16384 MB (16384 MB × 1, 8192 MB × 2, or 4096 MB × 4)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
ECC DDR4-2666 (Xeon processors only)
● 65536 MB (16384 MB × 4)
● 32768 MB (16384 MB × 2)
● 16384 MB (16384 MB × 1)
Primary storage M.2 (NGFF) SS/DS solid-state drives (2280)
512 GB, SATA-3, TLC, FIPS-140-2
256 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC, Opal 2
1 TB, PCIe, NVMe, TLC
2 TB, PCIe, NVMe, TLC
Secondary storage M.2 solid-state drives (2280) (only available if primary M.2 is selected)
512 GB, SATA-3, TLC, FIPS-140-2
2 Chapter 1 Product description
Category Description
256 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC, Opal 2
1 TB, PCIe, NVMe, TLC
2 TB, PCIe, NVMe, TLC
Third M.2 storage M.2 solid-state drives (2280) (only available if primary M.2 and secondary M.2 are selected)
512 GB, SATA-3, TLC
256 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC
512 GB, PCIe, NVMe, TLC, Opal 2
1 TB, PCIe, NVMe, TLC
2 TB, PCIe, NVMe, TLC
Primary 2.5 inch
SATA storage
Fixed optical drive 9.0 mm SATA (supports E-SATA and drive inserts; select products only)
RAID NVMe RAID (only available if 1 TB M.2 + 1 TB 2nd M.2 or 2 TB M.2 + 2 TB 2nd M.2 are selected)
Flash cache 16 GB Intel Optane™ cache, only available if HDD (except FIPS or SED) and Windows® 10 is selected and M.2
Audio and video HP Bang & Olufsen Audio
Hard drive, 2.5 inch, 7 mm/9.5 mm (primary 2.5 inch storage is not a required category if M.2 solid-state drive
is selected)
2 TB, 5400 rpm
1 TB, 7200 rpm
500 GB, 7200 rpm Self Encrypting Drive (SED, FIPS-140-2)
500 GB, 7200 rpm
Solid-state drive, 2.5 inch
256 GB, SATA, TLC
1 TB, SATA, TLC
Blu-ray R/RE DVD +/-RW SuperMulti DL Drive
Optical drive with 2 TB, 5400 rpm hard drive (includes cradle)
Supports secondary drive (M.2 via SATA 2.5 inch bay)
storage is available
HP Noise Cancellation Software
HP Clear Sound amp
Discrete amp
Skype for Business Certication
Intel SST Audio
Dual array and rear-facing microphones
3
Category Description
Stereo speakers (2)
Webcam HD 720p
Webcam FHD + IR RGB
Camera privacy cover (only with non-touch camera panels)
Support for models without camera
RJ-45 (network) Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
Wireless networking Bluetooth® 5.0
Wireless local area network (WLAN) with dual antennas (M.2 12 × 16 soldered down PCIe/USB; select
products only)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)
Two WLAN antennas built into top of display assembly
Compatible with Wi-Fi CERTIFIED Miracast™ devices
Support WoWLAN S3/S4
Support HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Support HP Connection Optimizer
Support Fast PCIe Error Identication
Support Turbo Lite Wi-Fi
Near-Field Communication (NFC) (select products only)
NXP NPC300 Near Field Communication Module (NFC Mirage XRAV-1 [NXP NPC300 I2C 10 mm x 17 mm])
NFC antenna
Wireless wide area network (WWAN) (M.2 30 × 42 socket, select products only)
Integrated wireless wide area network (WWAN) options by way of wireless module, SIM Module (3FF/micro SIM)
(user accessible behind battery)
Two WWAN antennas (worldwide 5 band, congured at top of display panel)
Supports the following WWAN format:
● Intel XMM™ 7360 LTE-Advanced (CAT 9)
Support for WWAN aftermarket option (AMO)
Media card reader microSD media reader slot supports SD™, SDHC™, and SDXC™
Ports Two Intel USB 3.1 Gen 2 + pass through DisplayPort 1.4 support with discrete, 1.2 with UMA support +
Thunderbolt 3 with PD, supported with BC 1.2
USB 3.1 port
USB 3.1 charging port (S3/S5)
HDMI 2.0b (models with discrete graphics), HDMI 1.4 (models with UMA graphics)
4 Chapter 1 Product description
Category Description
Mini DisplayPort 1.4 (models with discrete graphics, mini-DisplayPort 1.2 (models with UMA graphics)
RJ-45 (network)
Audio-out (headphone)/audio-in (microphone) combo jack
Multiple pin AC port
Docking HP Thunderbolt Dock 120W G2
HP Thunderbolt Docking Station
HP USB-C/A Universal Dock G2
HP Elite USB-C Dock G5
Keyboard/pointing
devices
Power requirements Battery
Keyboard
Full sized Chiclet (island-style) keyboard with separate numeric keypad (backlit and non-backlit)
Windows 10 dual point (3-pick button pointing stick and 3-pick buttons on touchpad)
Touchpad
On/o button
Glass with chemical etched surface
Supports 2-way scroll, taps enabled by default, image sensor
Gestures enabled by default: 2-nger scrolling, 2-nger zoom (pinch)
Image sensor touchpad
DreamColor calibrator, built in under the touchpad
HP Long Life Polymer Soft Pack Battery, 6 cell, 95.6 Wh, 4.15 Ah
HP Fast Charge Technology
AC adapter
200 W slim Smart AC Adapter
Power cord
3-wire plug (C13), 1.0 m
Security Security lock
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (select products only)
Hardware-enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen 4
Smart Card reader (active)
Preboot authentication (password, smart card, ngerprint)
Drive Encryption preboot option (password, ngerprint, smart card)
Operating system Preinstalled
Windows 10 Home 64 Advanced
5
Category Description
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Professional 64
Windows 10 Professional 64 Chinese Market
Windows 10 Professional 64 High End
Windows 10 Professional 64 High End Chinese Market
Windows 10 Professional 64 for Workstations Plus
Windows 10 Professional 64 for Workstations Plus Chinese Market
FreeDOS 3.0
Web only support
Windows 10 Enterprise 64
Windows 10 Pro 64 CBB 1803
Ubuntu 18.04 LTS
Red Hat® Enterprise Linux® 8
Red Hat Enterprise Linux 7 Workstation
Drop-in-box
Red Hat Enterprise
Restore Media
Windows 10 DRDVD, available with any Windows 10 operating system
Windows 10 Pro 64 OSDVD
Certied
Microsoft® WHQL
Serviceability End user replaceable parts
AC adapter
Battery
Solid-state drive
Hard drive
Keyboard
Memory module
Optical drive
WWAN module
6 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
NOTE: Actual computer color, features, feature locations, and icon labels may vary from the images
depicted.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
(4) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) Mini Dual-Mode DisplayPort connector Connects an optional digital display device, such as a high-
performance monitor or projector.
Right 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
NOTE: When you have devices connected to the Mini Dual-
Mode DisplayPort and the HDMI port at the same time, the
image will be displayed only on the device connected to the
HDMI port.
(6) USB Type-C Thunderbolt ports with HP Sleep
and Charge (2)
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
Even when the computer is o, connect and charge most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provide high-speed
data transfer.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
8 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(4) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(6) Smart card reader Supports optional smart cards.
Left 9
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas (select
products only)*
(2) WWAN antennas (select
products only)*
(3) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light.
(4) Camera light(s) (select
products only)
(5) Internal microphones (2) Record sound.
(6) Camera privacy cover (select
products only)
(7) Camera(s) (select products
only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
Send and receive wireless signals to communicate with wireless wide area networks
(WWANs).
On: One or more cameras are in use.
When closed, the camera privacy cover conceals the camera.
● To reveal the camera, slide the cover to the left.
● To conceal the camera, slide the cover to the right.
Allow(s) you to video chat, record video, and record still images. Some cameras also allow
a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software installed
on your product.
10 Chapter 2 Components
Keyboard area
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the Touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) Center pointing stick button Functions like the center button on an external mouse.
(4) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(5) Center touchpad button Functions like the center button on an external mouse.
(6) Left touchpad button Functions like the left button on an external mouse.
(7) Right pointing stick button Functions like the right button on an external mouse.
Keyboard area 11
Table 2-4 Touchpad components and their descriptions (continued)
Component Description
(8) HP DreamColor sensor (select products only) A colorimeter that brings integrated color calibration to your
(9) Near Field Communications (NFC) tapping area
and antenna (select products only)*
(10) Right touchpad button Functions like the right button on an external mouse.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
display. This built-in measurement instrument provides the
ability to recalibrate a DreamColor color preset without the use
of an external measurement instrument. To select a color preset
or launch the calibration tool, select the HP DreamColor icon in
the Windows taskbar. Make a selection from the menu and
follow the on-screen instructions.
NOTE: For accurate calibration, keep the sensor window clean
and free from obstructions.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
12 Chapter 2 Components
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unneeded components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Fn lock light On: The fn key is locked. For more information, see Hot keys
(select products only) on page 16.
(4) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(5) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(7) Sharing or presenting light On: Sharing is on.
Keyboard area 13
Table 2-5 Lights and their descriptions (continued)
Component Description
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Num lk light On: Num lock is on.
Buttons, speakers, and ngerprint reader
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
14 Chapter 2 Components
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(2) Speakers Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
To learn more about your power settings, see your power
options.
▲ Right-click the Power meter icon and then select
Power Options.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
IMPORTANT: To verify that your computer has a ngerprint
reader, type Sign-in options in the taskbar search box and
follow the on-screen instructions. If Fingerprint reader is listed
as an option, then your computer includes a ngerprint reader.
Table
2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
See Hot keys (select products only) on page 16.
(3) Windows key Opens the Start menu.
Keyboard area 15
Table 2-7 Special keys and their descriptions (continued)
Component Description
(4) Action keys Execute frequently used system functions.
(5) num lk key Alternates between the navigational and numeric functions on
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
NOTE: Pressing the Windows key again will close the Start
menu.
the integrated numeric keypad.
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Table
2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
16 Chapter 2 Components
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