HP ZBook 17 G4 Mobile, ZBook 17 G4 Maintenance and Service Guide
HP ZBook 17 G4 Mobile Workstation
HP ZBook 17 G4
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: October 2017
First Edition: March 2017
Document Part Number: 917650-002
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Locating hardware ................................................................................................................................................. 7
Locating software .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Top ........................................................................................................................................................................ 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons and ngerprint reader ......................................................................................................... 13
Special function keys ........................................................................................................................ 14
Using the hot keys ............................................................................................................................. 15
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Locating system information .............................................................................................................................. 18
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Miscellaneous parts ............................................................................................................................................. 22
Display assembly subcomponents ...................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ........................................................................................................ 27
Packaging and transporting guidelines .......................................................................... 28
Workstation guidelines ................................................................................................... 28
Equipment guidelines ..................................................................................................... 29
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Service door ....................................................................................................................................... 31
Battery ............................................................................................................................................... 32
Base enclosure .................................................................................................................................. 34
Hard drives ........................................................................................................................................ 35
Solid-state drives (M.2) ..................................................................................................................... 39
WLAN module .................................................................................................................................... 41
WWAN module ................................................................................................................................... 43
Memory module ................................................................................................................................ 45
6 Removal and replacement procedures for authorized service provider parts .................................................... 48
Component replacement procedures .................................................................................................................. 48
RTC battery ........................................................................................................................................ 49
Internal frame ................................................................................................................................... 50
Speakers ............................................................................................................................................ 51
TouchPad ........................................................................................................................................... 52
Smart card reader and frame ............................................................................................................ 53
Fingerprint reader board ................................................................................................................... 55
Fan ..................................................................................................................................................... 56
Heat sink ............................................................................................................................................ 58
Discrete graphics board .................................................................................................................... 61
Display LED board ............................................................................................................................. 62
Keyboard ........................................................................................................................................... 64
System board .................................................................................................................................... 66
Display assembly ............................................................................................................................... 70
Top cover ........................................................................................................................................... 76
7 Troubleshooting guide ................................................................................................................................. 77
Resources ............................................................................................................................................................. 78
General troubleshooting steps ............................................................................................................................ 78
Identify the issue ............................................................................................................................... 79
1. Understand the issue .................................................................................................. 79
Boot up sequence ......................................................................................... 79
Failure classication ..................................................................................... 79
2. Examine the environment .......................................................................................... 81
3. Perform a visual inspection of hardware ................................................................... 82
4. Update BIOS and drivers ............................................................................................. 82
Manually updating BIOS and drivers ............................................................ 82
Remotely deploying BIOS and drivers .......................................................... 82
viii
Analyze the issue ............................................................................................................................... 82
5. Remove or uninstall recently added hardware, software .......................................... 82
6. HP Hardware Diagnostics and Tools ........................................................................... 83
HP PC Hardware Diagnostics (UEFI) ............................................................. 83
HP Support Assistant (HPSA) ....................................................................... 85
HP BIOS Conguration Utility (BCU) ............................................................. 86
HP Image Diagnostic Tool ............................................................................. 86
HP Thermal Monitor ..................................................................................... 86
Non HP diagnostics tools ............................................................................. 86
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 87
Status lights .................................................................................................. 87
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................ 88
POST error messages ................................................................................... 89
Power Good (Troubleshooting) lights .......................................................... 91
Resolve the issue ............................................................................................................................... 92
8. Hard reset .................................................................................................................... 92
9. Soft reset (Default Settings) ....................................................................................... 93
10. Reseat cables and connections ................................................................................ 93
11. Test with minimum conguration ............................................................................ 94
Essential hardware conguration ................................................................ 94
Safe mode ..................................................................................................... 95
12. Test with veried working conguration (hardware and/or operating system) ..... 95
13. Replace the system board ........................................................................................ 95
Verify solution ................................................................................................................................... 96
Helpful Hints ........................................................................................................................................................ 96
At startup ........................................................................................................................................... 96
During operation ............................................................................................................................... 97
Consulting with HP Service ............................................................................................................... 97
Common issues and possible solutions .............................................................................................................. 98
Power-on issues ................................................................................................................................ 98
No Power ......................................................................................................................... 98
Intermittent power-on, shutdown, reboot ................................................................... 100
AC adapter issue ........................................................................................................... 101
Battery not recognized, not charging ........................................................................... 102
Battery discharges too fast .......................................................................................... 103
Burnt smell .................................................................................................................... 104
POST ................................................................................................................................................ 104
No video (with power) ................................................................................................... 104
Blinking lights ............................................................................................................... 105
ix
Diagnostics error messages ......................................................................................... 106
BIOS password .............................................................................................................. 107
Performance (OS) ............................................................................................................................ 107
Intermittent shutdown ................................................................................................. 108
Blue screen .................................................................................................................... 109
Freeze at Windows Logo (hang/lockup) ....................................................................... 111
Electromagnetic Interference (EMI) .............................................................................. 112
No wake up .................................................................................................................... 113
Unresponsive ................................................................................................................ 114
Slow performance ......................................................................................................... 114
HP Smart Adapter warning message ........................................................................... 115
Incorrect time and date ................................................................................................ 115
Display ............................................................................................................................................. 116
Display anomalies ......................................................................................................... 116
Symptom .................................................................................................... 116
Quick check ................................................................................................. 117
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 117
Display assembly diagram ......................................................................... 118
Dead pixel ..................................................................................................................... 118
No video (internal) ........................................................................................................ 118
No video (external) ....................................................................................................... 119
DisplayPort/VGA ........................................................................................................... 119
HDMI .............................................................................................................................. 119
No or bad external video via docking ........................................................................... 120
Incorrect or missing color/distorted image .................................................................. 120
Touch screen ................................................................................................................. 121
I/O devices ....................................................................................................................................... 122
Keyboard ....................................................................................................................... 122
Keyboard point stick ..................................................................................................... 123
Keyboard backlight ....................................................................................................... 123
TouchPad ....................................................................................................................... 124
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 124
Network connectivity wireless (WLAN) ........................................................................ 125
WWAN ............................................................................................................................ 126
USB ................................................................................................................................ 127
Smart card reader ......................................................................................................... 128
Speaker, headphone - audio issues .............................................................................. 129
Thunderbolt (TB) ........................................................................................................... 130
Thunderbolt 3 dock ....................................................................................................... 131
Storage ............................................................................................................................................ 132
Hard drive/solid-state drive not recognized ................................................................ 133
x
No boot to operating system (no read/write error) ..................................................... 133
Read-write error ........................................................................................................... 134
Slow performance ......................................................................................................... 135
Blue screen (BSOD) error .............................................................................................. 135
Noisy hard drive ............................................................................................................ 135
Mechanical ....................................................................................................................................... 136
Fan error message - 90B .............................................................................................. 136
Noise (sound) ................................................................................................................ 137
Fan runs constantly ...................................................................................................... 138
Thermal shutdown (hot) ............................................................................................... 139
Stuck power button ...................................................................................................... 140
Additional information ...................................................................................................................................... 140
Acronyms ......................................................................................................................................... 140
Blinking lights and boot error codes ............................................................................................... 141
Processor not executing code ...................................................................................... 141
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 141
Memory module error ................................................................................................... 142
Graphics Controller Error (No Controller) ..................................................................... 142
Failure - System Board Error ........................................................................................ 142
Intel Trusted Execution Technology (TXT) Error .......................................................... 142
Sure Start unable to nd valid BIOS Boot Block image ................................................ 142
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 143
POST Error Messages and User Actions .......................................................................................... 143
Routine Maintenance for Performance Improvement .................................................................... 145
Common Blue Screen Error Messages ............................................................................................ 146
Error message list ......................................................................................................... 146
Bug check symbolic names ........................................................................................... 146
Microsoft general troubleshooting of Windows bug check codes ............................... 146
Use Windows Debugging Tool ......................................................................................................... 147
Windows Software Development Kit (SDK) .................................................................. 147
Display Issue: Pixel Anomalies ........................................................................................................ 151
Cable management ......................................................................................................................... 152
Connector types .............................................................................................................................. 153
8 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 155
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 155
Additional BIOS crisis recovery tool .................................................................................................................. 156
9 Specications ............................................................................................................................................ 157
Computer specications .................................................................................................................................... 157
xi
10 Power cord set requirements .................................................................................................................... 158
Requirements for all countries .......................................................................................................................... 158
Requirements for specic countries and regions ............................................................................................. 159
11 Statement of memory volatility ................................................................................................................ 161
Nonvolatile memory usage ............................................................................................................................... 163
Questions and answers ..................................................................................................................................... 165
Using HP Sure Start (select models only) .......................................................................................................... 166
12 Recycling ................................................................................................................................................ 167
Index ........................................................................................................................................................... 168
xii
1 Product description
Category Description
Product Name HP ZBook 17 G4 Mobile Workstation
Processors 7th Generation Intel® Core™ i5 Processor, quad-core, BGA:
Core i5-7300HQ (2.5 GHz (up to 3.5 GHz)/2400 MHz/6 MB L3 cache/45W)
Core i5-7440HQ (2.8 GHz (up to 3.8 GHz)/2400 MHz/6 MB L3 cache/45W)
7th Generation Intel Core i7 Processor, quad-core, BGA:
Core i7-7700HQ (2.8 GHz (up to 3.8 GHz)/2400 MHz/6 MB L3 cache/45W)
Core i7-7820HQ (2.9 GHz (up to 3.9 GHz)/2400 MHz/8 MB L3 cache/45W)
7th Generation Intel XEON Processor, quad-core, BGA:
Xeon E3-1505M v6 (3.0 GHz (up to 4.0 GHz)/2400 MHz/8 MB L3 cache/45W)
Xeon E3-1535M v6 (3.1 GHz (up to 4.2 GHz)/2400 MHz/8 MB L3 cache/45W)
Chipset Mobile Intel CM238
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
* For Core processors: Intel HD graphics 630
* For Xeon processors: Intel HD graphics P630
Discrete MXM Daughter card:
NVIDIA® Quadro M1200
NVIDIA Quadro M2200
NVIDIA Quadro P3000
NVIDIA Quadro P4000
NVIDIA Quadro P5000
AMD Radeon Pro WX 4170 Graphics
Supports "No Discrete Graphics" option
Supports Hybrid (Switchable) Graphics
Supports NVIDIA Optimus Technology
Supports AMD Enduro Technology
Supports Open GL
Supports DisplayPort 1.2 (supported thru Thunderbolt 3)
Total displays support up to 4 discrete; 3 UMA (through Docking Station)
Supports NVIDIA Mosaic Technology
Supports AMD Eyenity
Panel All panels are 16:9 aspect ratio
1
Category Description
17.3 inch, LED backlight, anti glare:
HD+, SVA (1600 x 900 resolution, 220 nits, 60% CG, eDP, at) – with or without camera
FHD, UWVA (1920 x 1080 resolution, 300 nits, 72% CG, dDP, at) – with or without camera
FHD, UWVA touch screen with camera (1920 x 1080 resolution, 300 nits, 72% CG slim, eDP+PSR), not
available with WWAN
UHD, "RG phosphors + B-LED " UWVA Dream Color 3 - 10 bit (3840 x 2160 resolution, 300 nits, 95% NTSC)
NOT available with WWAN/UMA graphics/1 DIMM – with or without camera
Memory Four SODIMM slots (three or four SODIMM module combination only available with Quad Core processors)
(4) slots are customer accessible/upgradeable
DDR4-2400 SODIMMS
Supports Dual Channel Memory
Supports up to 64 GB
System Supports the following congurations:
DDR4-2400 SODIMMs (available with Core processor only)
8192MB Total System Memory (8192MB x 1) or (4096MB x 2)
16384MB Total System Memory (16384MB x 1), (8192MB x 2) or (4096MB x 4)
32768MB Total System Memory (16384MB x 2) or (8192MB x 4)
65536MB Total System Memory (16384MB x 4)
ECC DDR4-2400 SODIMMs (available with Xeon processor only)
8192MB Total System Memory (8192MB x 1)
16384MB Total System Memory (8192MB x 2) or (16384MB x 1)
32768MB Total System Memory (16384MB x 2) or (8192MB x 4)
65536MB Total System Memory (16384MB x 4)
Primary M.2 Storage M.2 (NGFF) SS/DS solid state drive (2280), set as primary storage if selected
Secondary M.2
Storage
2 Chapter 1 Product description
SATA:
512 GB SATA-3, SS, TLC, FIPS-140-2
512 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
256 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
PCIe:
1 TB PCIe (NVMe) MLC, HP Z Turbo Drive
1 TB PCIe (NVMe) TLC
512 GB PCIe (NVMe), TLC, Opal 2, HP Z Turbo Drive
512 GB PCIe (NVMe), MLC, HP Z Turbo Drive
512 GB PCIe (NVMe), TLC
256 GB PCIe (NVMe), TLC, HP Z Turbo Drive
256 GB PCIe (NVMe), MLC, HP Z Turbo Drive
M.2 (NGFF) SS/DS solid state drive (2280), set as primary storage if selected
SATA:
Category Description
512 GB SATA-3, SS, TLC, FIPS-140-2
512 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
256 GB SATA-3, Self-Encrypting Drive (SED), Opal 2, TLC
PCIe (not available if primary M.2 SATA drive is selected):
1 TB PCIe (NVMe) MLC, HP Z Turbo Drive
1 TB PCIe (NVMe) TLC
512 GB PCIe (NVMe), TLC, Opal 2, HP Z Turbo Drive
512 GB PCIe (NVMe), MLC, HP Z Turbo Drive
512 GB PCIe (NVMe), TLC
256 GB PCIe (NVMe), TLC, HP Z Turbo Drive
256 GB PCIe (NVMe), MLC, HP Z Turbo Drive
Primary 2.5" SATA
Storage
Secondary 2.5" SATA
Storage
Primary 2.5 inch storage is not a required category if PCIe SSD is selected
Supports SATA, 7 mm/9.5 mm, 2.5 inch hard drives
Hard drives (support 3D DriveGuard)
1 TB, 7200 rpm
500 GB, 7200 rpm self encrypting drive (SED), FIPS-140-2 or equivalent OPAL 2
500 GB, 7200 rpm
500 GB, 7200 rpm, self encrypting drive (SED) OPAL 2
500 GB, 5400 rpm, hybrid 8 GB cache
Solid-state drives
1 TB, SATA, TLC
512 GB, SATA, TLC
256 GB, SATA, TLC
*primary HDD/SSD carrier only (no drive included); required selection if SATA storage is not selected
Primary 2.5 inch storage is not a required category if PCIe SSD is selected
Only available if primary 2.5 inch SATA drive is selected
Supports SATA, 7 mm/9.5 mm, 2.5 inch hard drives
Hard drives (support 3D DriveGuard)
1 TB, 7200 rpm
500 GB, 7200 rpm self encrypting drive (SED), FIPS-140-2 or equivalent OPAL 2
500 GB, 7200 rpm
500 GB, 7200 rpm, self encrypting drive (SED) OPAL 2
500 GB, 5400 rpm, hybrid 8 GB cache
Solid-state drives
1 TB, SATA, TLC
512 GB, SATA, TLC
256 GB, SATA, TLC
3
Category Description
*primary HDD/SSD carrier only (no drive included); required selection if SATA storage is not selected
Audio and video HP Bang & Olufsen Audio
Intel SST Audio, supported on Win 10
Microphone (Dual Array, conguration tied to camera)
Camera (720p HD)
Supports "No Camera" option
Stereo Speakers (2)
Ethernet Intel I219LM (Jacksonville-LM) 10/100/1000 Ethernet NIC (Intel I219 Gigabit Network Connection)
S3/S4/S5 wake on LAN
Wireless WPAN Bluetooth:
Bluetooth 4.2 only supported using combo card
WLAN:
WLAN options using minicard:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (vPro)
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro); not available
with iAMT
WLAN Antennas (2) (congured at top of panel on all units)
Bluetooth Disabled IOPT, available with Combo WLAN
Supports "No WLAN/No Bluetooth" option
Support for HP Sure Connect
Support for Miracast
WWAN:
SIM Module (3FF/micro SIM): (user accessible behind battery), SIM slot 100% attach
Foxconn MDM9625 LTE/EVDO/HSPA+ NGFF Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2, HP lt4120
Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module
Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2
Fibocom HP hs3210 WW HSPA+ w/o GPS
WWAN Antennas (2) (world wide 5 band, congured at top of panel on all models except UHD)
Supports "No WWAN" option, include platform specic SA WWAN screw
Supports WWAN After Market Option
External media cards Integrated SD UHS-II ash media slot (Realtek) - supports SD, SDHC, SDXC
Ports VGA (Dsub 15 pin) supporting:
4 Chapter 1 Product description
1920 x 1200 external resolution @ 75 Hz
Hot Plug / Unplug and auto detect
(2) USB Type-C (Thunderbolt 3)
(1) HDMI (2.0)
(1) USB 3.0 Charging Port (S3/S5)
Category Description
(3) USB 3.0 Ports
RJ-45/Ethernet
Combo mic-in/Stereo Headphone Jack
Multi-Pin AC Port
Docking HP Thunderbolt Docking Station
Keyboard/pointing
devices
Power requirements Battery:
Keyboard:
Full sized chiclet (island-style) keyboard with separate numeric keypad:
Backlit keyboard with separate numeric keypad
Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons TouchPad)
DuraKeys
Spill resistant with drain
Touchpad requirements:
On/O button
Glass with chemical etched surface
Supports 2-way scroll
Taps enabled as default
Gestures enabled by default - 2 nger scrolling, 2 nger zoom (pinch)
Image sensor TouchPad
6-cell, HP Long Life Prismatic 96 Whr (4.21 Ahr)
AC adapter (4.5 mm DC jack)
200 W slim Smart AC adapter
Power cord (localized)
3-wire plug (with ground pin) (C13) (1.8 m)
Security Supports Security Lock
TPM 2.0 (Inneon; soldered down)
Fingerprint reader
Supports "No ngerprint reader" option
Integrated Smart card reader
BIOS Preboot power on - BIOS option (password, ngerprint)
Drive encryption preboot option - (password, ngerprint, selected smart cards)
Operating system Windows 10 - Redstone 2
Preinstalled:
Windows 10 Home 64 Plus Single Language
Windows 10 Home Plus 64 Chinese Market - CPPP, only available for People’s Republic of China
Windows 10 Professional 64
Windows 10 Professional 64 Workstation Tier 1 (only available with XEON processor)
5
Category Description
FreeDOS 2.0
Restore media:
Windows 10 DRDVD
Windows 10 DRUSB
Windows 10 Professional 64 OSUSB
Windows 10 Professional 64 OSDVD
Certied:
Microsoft WHQL
Red Hat Enterprise Linux (RHEL)
Supported:
Red Hat Enterprise Linux (RHEL) 7.x 64bit
Web-only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1507
Tested and documented:
Windows 7 Professional 64
Windows 7 Enterprise 64
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive/Solid-state drive
M.2 solid-state drive
Memory module
WLAN module
WWAN module
6 Chapter 1 Product description
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Right
Component Description
(1) Smart card reader Supports optional Smart cards.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
Locating hardware 7
Component Description
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental
Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the HP
Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User
Guides.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High Denition Multimedia Interface (HDMI) device.
(5) External monitor port Connects an external VGA monitor or projector.
(6) USB Type-C (Thunderbolt-3-
enabled) ports (2)
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is o. Also,
some USB Type-C ports connect DisplayPort, VGA, HDMI,
ThunderboltTM, and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
8 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub. Standard USB ports will not charge
all USB devices or will charge using a low current. Some USB devices
require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
Left 9
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs). The internal antennas for your product will be located within this area.
(2) WWAN antennas (select products
only)*
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Send and receive wireless signals to communicate with wireless wide area networks
(WWANs). The internal antennas for your product will be located within this area.
conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select Camera.
10 Chapter 2 External component identication
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
Top 11
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
12 Chapter 2 External component identication
Buttons and ngerprint reader
Component Description
(1) Power button
(2) Wireless button Turns the wireless feature on or o but does not establish a wireless connection.
(3) Volume mute button Mutes and restores speaker sound.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options.
▲ Type power in the taskbar search box, and then select Power and sleep
settings.
‒ or –
Right-click the Start button, and then select Power Options.
A wireless network must be set up before a wireless connection is possible.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows®, instead of a password logon.
Top 13
Special function keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 15.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) num lock key Turns the numeric keypad on and o.
(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
14 Chapter 2 External component identication
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Top 15
Bottom
Component Description
(1) Service door Provides access to the hard drive bay, the WLAN module slot, the
WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless
module only with a wireless module authorized for use in the computer
by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
▲ Type support in the taskbar search box, and then select the HP
Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Service door release screws Releases the service door.
(3) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
(4) Spill drain Allows spilled liquids, such as sodas or coee, to drain out of the
computer.
16 Chapter 2 External component identication
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless
devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Front 17
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
18 Chapter 2 External component identication
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