Hp Zbook 17 G3 User Manual
HP ZBook 17 G3 Mobile Workstation
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD and FirePro are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel, Thunderbolt, and Xeon are
trademarks of Intel Corporation in the U.S. and
other countries. NVIDIA and Quadro are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. Qualcomm and Snapdragon are
trademarks of Qualcomm Incorporated,
registered in the United States and other
countries, used with permission. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
First Edition: January 2016
Document Part number: 840922-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and ngerprint reader ......................................................................................................... 12
Special function keys ........................................................................................................................ 13
Using the hot keys ............................................................................................................................. 13
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................ 30
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Service door ....................................................................................................................................... 33
Battery ............................................................................................................................................... 34
vii
Hard drive .......................................................................................................................................... 35
Solid-state drives (M.2) ..................................................................................................................... 39
WLAN module .................................................................................................................................... 40
WWAN module ................................................................................................................................... 42
Memory module ................................................................................................................................ 44
6 Removal and replacement procedures for authorized service provider parts .................................................... 46
Component replacement procedures .................................................................................................................. 46
RTC battery ........................................................................................................................................ 47
Middle frame ..................................................................................................................................... 48
Speakers ............................................................................................................................................ 49
TouchPad ........................................................................................................................................... 51
Smart Card reader board ................................................................................................................... 52
Fingerprint reader board ................................................................................................................... 54
Fans ................................................................................................................................................... 55
Discrete graphics board .................................................................................................................... 56
Display LED board ............................................................................................................................. 57
Heat sink ............................................................................................................................................ 58
Keyboard ........................................................................................................................................... 61
System board .................................................................................................................................... 63
Display assembly ............................................................................................................................... 67
Top cover ........................................................................................................................................... 74
7 Troubleshooting guide ................................................................................................................................. 75
Resources ............................................................................................................................................................. 76
General troubleshooting steps ............................................................................................................................ 76
Identify the issue ............................................................................................................................... 77
1. Understand the issue .................................................................................................. 77
Boot up sequence ......................................................................................... 77
Failure classication ..................................................................................... 77
2. Examine the environment .......................................................................................... 79
3. Perform a visual inspection of hardware ................................................................... 80
4. Update BIOS and drivers ............................................................................................. 80
Manually updating BIOS and drivers ............................................................ 80
Remotely deploying BIOS and drivers .......................................................... 80
Analyze the issue ............................................................................................................................... 80
5. Remove or uninstall recently added hardware, software .......................................... 80
6. HP Hardware Diagnostics and Tools ........................................................................... 81
HP PC Hardware Diagnostics (UEFI) ............................................................. 81
HP Support Assistant (HPSA) ....................................................................... 83
HP BIOS Conguration Utility (BCU) ............................................................. 84
viii
HP Image Diagnostic Tool ............................................................................. 84
HP Thermal Monitor ..................................................................................... 84
Non HP diagnostics tools ............................................................................. 84
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 85
Status lights .................................................................................................. 85
Blinking light codes ...................................................................................... 86
POST error messages ................................................................................... 86
Power Good (Troubleshooting) lights .......................................................... 87
Resolve the issue ............................................................................................................................... 88
8. Hard reset .................................................................................................................... 88
9. Soft reset (Default Settings) ....................................................................................... 89
10. Reseat cables and connections ................................................................................ 89
11. Test with minimum conguration ............................................................................ 90
Essential hardware conguration ................................................................ 90
Safe mode ..................................................................................................... 91
12. Test with veried working conguration (hardware and/or operating system) ..... 91
13. Replace the system board ........................................................................................ 91
Verify solution ................................................................................................................................... 92
Helpful Hints ........................................................................................................................................................ 92
At startup ........................................................................................................................................... 92
During operation ............................................................................................................................... 93
Consulting with HP Service ............................................................................................................... 93
Common issues and possible solutions .............................................................................................................. 94
Power-on issues ................................................................................................................................ 94
No Power ......................................................................................................................... 94
Intermittent power-on, shutdown, reboot ..................................................................... 96
AC adapter issue .............................................................................................................. 97
Battery not recognized, not charging ............................................................................. 97
Battery discharges too fast ............................................................................................ 99
Burnt smell .................................................................................................................... 100
POST ................................................................................................................................................ 100
No video (with power) ................................................................................................... 100
Blinking lights ............................................................................................................... 101
Diagnostics error messages ......................................................................................... 102
BIOS password .............................................................................................................. 103
Performance (OS) ............................................................................................................................ 103
Intermittent shutdown ................................................................................................. 104
Blue screen .................................................................................................................... 105
Freeze at Windows Logo (hang/lockup) ....................................................................... 107
Electromagnetic Interference (EMI) .............................................................................. 108
ix
No wake up .................................................................................................................... 108
Unresponsive ................................................................................................................ 110
Slow performance ......................................................................................................... 110
HP Smart Adapter warning message ........................................................................... 111
Incorrect time and date ................................................................................................ 111
Display ............................................................................................................................................. 112
Display anomalies ......................................................................................................... 112
Symptom .................................................................................................... 112
Quick check ................................................................................................. 113
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 113
Display assembly diagram ......................................................................... 114
Dead pixel ..................................................................................................................... 114
No video (internal) ........................................................................................................ 114
No video (external) ....................................................................................................... 115
DisplayPort/VGA ........................................................................................................... 115
HDMI .............................................................................................................................. 115
No or bad external video via docking ........................................................................... 116
Incorrect or missing color/distorted image .................................................................. 116
Touch screen ................................................................................................................. 117
I/O devices ....................................................................................................................................... 118
Keyboard ....................................................................................................................... 118
Keyboard point stick ..................................................................................................... 119
Keyboard backlight ....................................................................................................... 119
TouchPad ....................................................................................................................... 120
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 120
Network connectivity wireless (WLAN) ........................................................................ 121
WWAN ............................................................................................................................ 122
USB ................................................................................................................................ 123
Smart card reader ......................................................................................................... 124
Speaker, headphone - audio issues .............................................................................. 125
Thunderbolt (TB) ........................................................................................................... 126
Storage ............................................................................................................................................ 127
Hard drive/solid-state drive not recognized ................................................................ 128
No boot to operating system (no read/write error) ..................................................... 128
Read-write error ........................................................................................................... 129
Slow performance ......................................................................................................... 129
Blue screen (BSOD) error .............................................................................................. 129
Noisy hard drive ............................................................................................................ 130
Mechanical ....................................................................................................................................... 131
Fan error message - 90B .............................................................................................. 131
Noise (sound) ................................................................................................................ 132
x
Fan runs constantly ...................................................................................................... 133
Thermal shutdown (hot) ............................................................................................... 134
Stuck power button ...................................................................................................... 134
Additional information ...................................................................................................................................... 135
Acronyms ......................................................................................................................................... 135
Blinking lights and boot error codes ............................................................................................... 136
Processor not executing code ...................................................................................... 136
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 136
Memory module error ................................................................................................... 136
Graphics Controller Error (No Controller) ..................................................................... 137
Failure - System Board Error ........................................................................................ 137
Intel Trusted Execution Technology (TXT) Error .......................................................... 137
Sure Start unable to nd valid BIOS Boot Block image ................................................ 137
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 138
POST Error Messages and User Actions .......................................................................................... 138
Routine Maintenance for Performance Improvement .................................................................... 140
Common Blue Screen Error Messages ............................................................................................ 140
Error message list ......................................................................................................... 140
Bug check symbolic names ........................................................................................... 140
Microsoft general troubleshooting of Windows bug check codes ............................... 141
Use Windows Debugging Tool ......................................................................................................... 141
Windows Software Development Kit (SDK) .................................................................. 142
Display Issue: Pixel Anomalies ........................................................................................................ 146
Cable management ......................................................................................................................... 147
Connector types .............................................................................................................................. 148
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 150
Using Computer Setup ....................................................................................................................................... 150
Starting Computer Setup ................................................................................................................ 150
Navigating and selecting in Computer Setup ................................................................................. 150
Restoring factory settings in Computer Setup ............................................................................... 151
Updating the BIOS ........................................................................................................................... 152
Determining the BIOS version ...................................................................................... 152
Downloading a BIOS update ......................................................................................... 152
Changing the boot order using the f9 prompt ................................................................................ 153
TPM BIOS settings (select products only) ......................................................................................................... 153
Using HP Sure Start (select products only) ....................................................................................................... 154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 155
Using Computer Setup ....................................................................................................................................... 155
Starting Computer Setup ................................................................................................................ 155
xi
Navigating and selecting in Computer Setup ................................................................................. 155
Restoring factory settings in Computer Setup ............................................................................... 155
Updating the BIOS ........................................................................................................................... 156
Determining the BIOS version ...................................................................................... 156
Downloading a BIOS update ......................................................................................... 157
Changing the boot order using the f9 prompt ................................................................................ 157
TPM BIOS settings (select products only) ......................................................................................................... 158
Using HP Sure Start (select products only) ....................................................................................................... 158
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 159
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 159
11 Backup and recovery in Windows 7 ............................................................................................................ 161
Creating recovery media and backups .............................................................................................................. 161
Guidelines ........................................................................................................................................ 161
Creating recovery media with HP Recovery Disc Creator ............................................................... 161
Creating recovery media ............................................................................................... 162
Backing up your information .......................................................................................................... 162
Performing a system recovery .......................................................................................................................... 163
Using the Windows recovery tools .................................................................................................. 163
Using f11 recovery tools (select models only) ............................................................................... 164
Using Windows 7 operating system media ..................................................................................... 164
12 Backing up, restoring, and recovering in Windows 10 .................................................................................. 166
Creating recovery media and backups .............................................................................................................. 166
Creating HP Recovery media (select products only) ....................................................................... 166
Using Windows tools ......................................................................................................................................... 167
Restore and recovery ......................................................................................................................................... 168
Recovering using HP Recovery Manager ........................................................................................ 168
What you need to know before you get started ........................................................... 168
Using the HP Recovery partition (select products only) .............................................. 169
Using HP Recovery media to recover ............................................................................ 169
Changing the computer boot order .............................................................................. 170
Removing the HP Recovery partition (select products only) ....................................... 170
13 Specications .......................................................................................................................................... 171
Computer specications .................................................................................................................................... 171
14 Statement of memory volatility ................................................................................................................ 172
Nonvolatile memory usage ............................................................................................................................... 176
xii
Questions and answers ..................................................................................................................................... 178
Using HP Sure Start (select models only) .......................................................................................................... 179
15 Power cord set requirements .................................................................................................................... 180
Requirements for all countries .......................................................................................................................... 180
Requirements for specic countries and regions ............................................................................................. 181
16 Recycling ................................................................................................................................................ 183
Index ........................................................................................................................................................... 184
xiii
xiv
1 Product description
Category Description
Product Name HP ZBook 17 G3 Mobile Workstation
Processors 6th Generation Intel® Core™ i7 Processor, quad-core, BGA:
●
Intel Core i7-6820HQ 2.70 GHz (up to 3.60 GHz) processor (2133 MHz, 8.0 MB L3 cache,
45 W)
●
Intel Core i7-6700HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
45 W)
6th Generation Intel Core i5 Processor, quad-core, BGA:
●
Intel Core i5-6440HQ 2.60 GHz (up to 3.50 GHz) processor (2133 MHz, 6.0 MB L3 cache,
45 W)
6th Generation Intel Xeon® Processor, quad-core, BGA:
●
Xeon E3-1535M v5 (2.9 GHz (up to 3.8 GHz) processor (2133 MHz 8.0 MB L3 cache, 45
W)
Chipset Intel CM236 PCH
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
●
Intel HD graphics 530, for Intel Core processors
●
Intel HD graphics P530, for Intel Xeon processors
Can be congured or used with a hybrid when it is GPU congured
Discrete MXM graphics card:
NOTE: NVIDIA N16E cards are procured from NVIDIA as complete assembly
●
AMDTM FireProTM W6150M Strato XT GL with 4 GB GDDR5 graphics subsystem memory
(128 MB x 32, 1.5 V, 1500 MHz, Qty 8) 128 bit FBW
●
NVIDIA® Quadro® M5000M: NVIDIA N16E-Q5 with 8 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1800 MHz, Qty 16) 256 bit FBW
●
NVIDIA Quadro M4000M: NVIDIA N16E-Q3 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
●
NVIDIA Quadro M3000M: NVIDIA N16E-Q1 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 256 bit FBW
●
NVIDIA Quadro M2000M: NVIDIA N16P-Q3 with 4 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1600 MHz, Qty 8) 128 bit FBW
●
NVIDIA Quadro M1000M: NVIDIA N16P-Q1 with 2 GB GDDR5 graphics subsystem
memory (128 MB x 32, 1.35 V, 1400 MHz, Qty 4) 128 bit FBW
Support for no discrete graphics option
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2 (supported through ThunderboltTM 3)
Support for AMD Enduro Technology
1
Category Description
Support for NVIDIA Optimus Technology
Support through an optional HP ZBook Thunderbolt 3 Dock for up to 4 displays (discrete) or 3
displays (UMA)
●
Support for AMD Eyenity Technology
●
Support for NVIDIA Mosaic Technology
Panel 17.3 in, light-emitting diode (LED) backlight
●
High denition+ (HD+), AG, Standard Viewing Angle (SVA) (1600 x 900 resolution, 220
nits (cd/m2), 60% CG, eDP, at), with or without camera
●
Full-high denition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
1080 resolution, 300 nits (cd/m2), 72% CG, eDP), at screen with or without camera
●
Full-high denition (FHD), AntiGlare (AG), Ultra-Wide Viewing Angle (UWVA), (1920 x
1080 resolution, 300 nits (cd/m2), 72% CG, eDP), slim touch screen with camera (not
available with WWAN)
●
Ultra-high denition (UHD), AG, red-green phosphors + blue-LED, UWVA Dream Color 3,
(3840×2160 resolution, 300 nits (cd/m
2
), 95% NTSC, with or without camera–Not
available with WWAN / UMA Graphics/1 DIMM memory
All panels are 16:9 aspect ratio
Memory Four customer accessible/upgradeable SODIMM slots (three or four SODIMM module
combination only available with Quad Core processors)
Support for DDR4 2133 MHz PC4-17000 dual channel memory
Supports up to 64 GB of system RAM in the following congurations:
DDR4-2133 (for models with Core processors):
●
64 GB total system memory (16384 MB x 4)
●
32 GB total system memory (16384 MB x 2, 8192 MB x 4)
●
16 GB total system memory (8192 MB x 2, 4096 MB x 4, 16384MB x 1)
●
8 GB total system memory (8192 MB×1, 4096 MB×2)
ECC DDR4-2133 (for models with Xeon processors):
●
64 GB total system memory (16384 MB x 4)
●
32 GB total system memory (16384 MB x 2, 8192 MB x 4)
●
16 GB total system memory (8192 MB x 2, 16384MB x 1)
●
8 GB total system memory (8192 MB×1)
Primary M.2 storage M.2 (Next-Generation Form Factor [NGFF]) SS/DS Solid State Drive (SSD) (2280) SATA:
Secondary M.2 storage M.2 (NGFF) SS/DS SSD (2280) SATA (only available if primary M.2 is selected):
2 Chapter 1 Product description
●
512 GB SATA-3 self-encrypting drive (Opal 2)
●
256 GB SATA-3 self-encrypting drive (Opal 2)
PCIe SSD:
●
1 TB Non-Volatile Memory Express (NVMe)
●
512 GB NVMe
●
256 GB NVMe
●
512 GB SATA-3 self-encrypting drive (Opal 2)
Category Description
●
256 GB SATA-3 self-encrypting drive (Opal 2)
PCIe SSD Z Turbo Drive (not available if primary M.2 SATA drive is selected):
●
1 TB NVMe
●
512 GB NVMe
●
256 GB NVMe
Primary 2.5 inch SATA storage Primary 2.5 inch storage is not a required category if PCIe SSD is selected. Supports 3D
DriveGuard.
●
500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
●
500 GB 7200 rpm
●
500 GB 7200 rpm Self Encrypting Drive (SED) Opal
●
1 TB 7200 rpm
●
500 GB 5400 rpm Hybrid 8 GB cache
Secondary 2.5 inch SATA storage Secondary is only available if primary 2.5 inch SATA is selected. Supports 3D DriveGuard.
●
500 GB 7200 rpm Self Encrypting Drive (SED, FIPS-140-2) or equivalent Opal2
●
500 GB 7200 rpm
●
500 GB 7200 rpm Self Encrypting Drive (SED) or equivalent Opal2
●
1 TB 7200 rpm
●
500 GB 5400 rpm Hybrid 8 GB cache
Audio and video Stereo speakers (2)
Dual array microphone (dual microphone conguration is tied to camera)
Intel SST Audio (supported on Windows 10 and Windows 8.1)
Conexant Smart Amplier & Ambient Noise Suppression with DTS Studio Sound
TM
Integrated HD 720p webcam
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with iAMT, with Intel I217-LM Gigabit Network
Connection
S3/S4/S5 wake on LAN
Wireless WLAN
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports no WLAN/no Bluetooth option
Bluetooth Disabled IOPT
Support for the following WLAN formats:
●
Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter
●
Intel Dual Band Wireless 8260 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter, nonvPro
WWAN (select products only)
Supports no WWAN option
3
Category Description
Supports after market WWAN option
●
HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module LTE/EVDO/HSPA
+ Gobi™ 4G Mobile Broadband Module
●
HP hs3110 HSPA+ Intel® Mobile Broadband Module
WPAN Bluetooth
BT 4.2 only supported via combo card
External media cards Integrated SD UHS-II ash media slot
Supports SD, SDHC, SDXC
Ports
Docking Docking support for HP Advanced Docking Station
Keyboard/pointing devices Keyboard
●
VGA (Dsub 15 pin) supporting:
◦
1920 x 1200 external resolution @ 75Hz
◦
Hot Plug / Unplug and auto detect
●
Multi-Pin AC Port
●
Audio-out (headphone)/Audio-in (microphone) combo jack
●
RJ-45 (Ethernet)
●
USB Type-C Thunderbolt (2)
●
USB 3.0 (3)
●
USB 3.0 charging
●
HDMI
Full-sized Chiclet (Island-style) keyboard with separate numeric keypad
Spill resistant with drain
Backlit
Windows 10 Dual Point (3 pick buttons pointing stick x 3 pick buttons TouchPad)
DuraKeys
TouchPad
●
On/o button
●
Glass with chemical etched surface
●
Taps enabled by default
●
Gestures enabled by default:
◦
2-nger scrolling
◦
2-nger zoom (pinch)
●
Image sensor TouchPad
Power requirements AC adapter
4 Chapter 1 Product description
●
200 W, HP Smart Adapter, slim
Battery
●
6 cell HP Long Life Prismatic 96 Whr (4.21 Ahr) Li-ion battery
Category Description
Power cord (localized)
3 wire plug, 1.8 m (with ground pin)
Security Support security lock
Trusted platform module (TPM) 9760 1.2/2.0 (Inneon; soldered down)
Fingerprint reader (select products only)
Integrated Smart Card Reader
BIOS preboot power on - BIOS option (password, ngerprint)
Drive Encryption preboot option (ngerprint, password, Smart Card)
Operating system Preinstalled:
●
Windows 10 Home 64 High-end, Threshold 2
●
Windows 10 Home 64 High-end Single Language, Threshold 2
●
Windows 10 Home 64 Chinese Market (CPPP), Threshold 2
●
Windows 10 Pro 64, Threshold 2
●
Windows 10 Pro 64 Downgrade Windows 7
●
Windows 7 Pro 64, Service Pack 1
●
FreeDOS 2.0
Restore media-DRDVD/SRDVD:
●
DRDVD Windows 10 (available with any Windows 10 operating system and required with
any Windows 10 Downgrade operating system)
●
DRDVD Windows 7 service pack 1 (available with any Windows 7 or Windows 10
Downgrade operating system)
Restore media-OSDVD:
●
Windows 10 Professional 64, Threshold 2 (only available and required with Windows 10
Downgrade operating system; not available in People’s Republic of China or Asia )
●
Windows 7 Service Pack 1 (available with any Windows 7 Professional or Windows 10
Downgrade operating system; not available in the People’s Republic of China or Asia)
●
For service only—Windows 8.1 Professional 64-bit, Windows 8.1 64-bit, Windows 8.1
Country Specic 64-bit, and Windows 8.1 Emerging Market 64-bit
Certied:
●
Microsoft WHQL
Supported:
●
Red Hat® Enterprise Linux (RHEL) 6.x 64 bit
●
Red Hat Enterprise Linux (RHEL) 7.x 64 bit
Web-only support:
●
Windows 10 Enterprise
●
Windows 7 Enterprise 64, service pack 1
●
Windows 8.1 Enterprise 64
●
Windows 8.1 Pro 64
●
Windows 8.1 EM 64
5
Category Description
●
Windows 8.1 ML 64
●
Windows 8.1 CH 64
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Memory modules
●
Hard drives/SSD
●
M.2 Solid-state drives
●
WLAN module
●
WWAN module
6 Chapter 1 Product description
2 External component identication
Right
Component Description
(1) Smart card reader Supports optional Smart cards.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) External monitor port Connects an external VGA monitor or projector.
(6) USB Type-C (Thunderbolt-3-enabled) ports (2) Connect any USB device with a Type-C connector.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI, ThunderboltTM, and other video devices to provide video
output.
NOTE: Adapters (purchased separately) may be required.
Right 7
Left
Component Description
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
8 Chapter 2 External component identication
Display
Component Description
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs). The antennas for your product will be
located within this area.
(2) WWAN antennas (select products only)* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display 9
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 11
Buttons and ngerprint reader
Component Description
(1) Power button
(2) Wireless button Turns the wireless feature on or o but does not establish a
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows®, instead of a password
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
logon.
12 Chapter 2 External component identication
Special function keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes frequently used system functions when pressed in
the fn key.
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 13.
(3) Windows key Opens the Start menu.
(4) num lock key Turns the numeric keypad on and o.
(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function key Description
NOTE: Pressing the Windows key again will close the Start
menu.
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Top 13
Press fn+function key Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
14 Chapter 2 External component identication
Bottom
Component Description
(1) Service door Provides access to the hard drive bay, the WLAN module
slot, the WWAN module slot, and the memory module
slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
(2) Service door release screws Releases the service door.
(3) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4) Spill drain Allows spilled liquids, such as sodas or coee, to drain out
of the computer.
Bottom 15
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
16 Chapter 2 External component identication
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