HP ZBook 17 Service Manual

HP ZBook 17 Mobile Workstation

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino, and
Core are trademarks or registered
trademarks of Intel Corporation in the United
States and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: August 2013

Document Part number: 723271-001

Product notice

This guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions
of Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See

http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 8

Top ........................................................................................................................................ 8

TouchPad ................................................................................................................. 8

Lights ....................................................................................................................... 9

Buttons and speakers ............................................................................................... 10

Keys ...................................................................................................................... 12

Front ..................................................................................................................................... 14

Right .................................................................................................................................... 15

Left ....................................................................................................................................... 16

Rear ..................................................................................................................................... 17

Display ................................................................................................................................. 18

Bottom .................................................................................................................................. 19

Service tag and PCID label ..................................................................................................... 21

Service tag ............................................................................................................. 21

PCID label .............................................................................................................. 22

Windows 8 models .................................................................................. 23

Non Windows 8 models ........................................................................... 23

3 Illustrated parts catalog .................................................................................................. 24

Computer major components ................................................................................................... 24

Display components ............................................................................................................... 28

Plastics Kit ............................................................................................................................. 30

Cable Kit .............................................................................................................................. 31

Bracket Kit ............................................................................................................................. 32

Mass storage devices ............................................................................................................. 33

Miscellaneous parts ................................................................................................................ 35

Sequential part number listing .................................................................................................. 36

vii

4 Removal and replacement procedures preliminary requirements .................................... 41

Tools required ....................................................................................................................... 41

Service considerations ............................................................................................................ 41

Plastic parts ............................................................................................................ 41

Cables and and pointing stick connectors .................................................................. 41

Drive handling ........................................................................................................ 42

Grounding guidelines ............................................................................................................. 42

Electrostatic discharge damage ................................................................................. 42

Packaging and transporting guidelines ....................................................... 43

Workstation guidelines ............................................................................. 44

Equipment guidelines ................................................................................ 44

5 Removal and replacement procedures for Customer Self-Repair parts ............................. 46

Component replacement procedures ........................................................................................ 46

Battery ................................................................................................................... 46

SIM ....................................................................................................................... 47

Service door ........................................................................................................... 48

Hard drives, primary and secondary ......................................................................... 49

Solid-state drive (SSD) – mSATA ................................................................................ 51

WLAN module ........................................................................................................ 52

WWAN module ..................................................................................................... 54

RTC battery ............................................................................................................ 55

Optical drive .......................................................................................................... 57

Upgrade bay hard drive .......................................................................................... 59

Expansion memory module ....................................................................................... 62

Keyboard ............................................................................................................... 63

Primary memory module .......................................................................................... 65

6 Removal and replacement procedures for Authorized Service Provider parts .................. 67

Component replacement procedures ........................................................................................ 67

Display bezel ......................................................................................................... 67

Webcam module .................................................................................................... 69

Display panel ......................................................................................................... 70

Top cover ............................................................................................................... 72

Speaker assembly ................................................................................................... 75

Multifunction board ................................................................................................. 77

Touchpad ............................................................................................................... 79

Fingerprint reader ................................................................................................... 80

Power button board ................................................................................................. 82

Display assembly .................................................................................................... 84

viii

ExpressCard assembly ............................................................................................. 91

Smart Card reader .................................................................................................. 92

Audio/USB board ................................................................................................... 93

Processor heat sink .................................................................................................. 95

Processor ............................................................................................................... 98

Graphics board fan/heat sink assembly .................................................................. 100

Graphics board .................................................................................................... 103

Power connector cable .......................................................................................... 105

System board ....................................................................................................... 106

7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ..................... 110

Using Computer Setup .......................................................................................................... 110

Starting Computer Setup ........................................................................................ 110

Navigating and selecting in Computer Setup ............................................................ 111

Restoring default settings in Computer Setup ............................................................. 111

Updating the BIOS ................................................................................................ 112

Determining the BIOS version .................................................................. 112

Downloading a BIOS update ................................................................... 113

Using MultiBoot ................................................................................................................... 114

About the boot device order ................................................................................... 114

Choosing MultiBoot preferences .............................................................................. 114

Setting a new boot order in Computer Setup ............................................. 114

Dynamically choosing a boot device using the f9 prompt ............................ 115

Setting a MultiBoot Express prompt ........................................................... 115

Entering MultiBoot Express preferences ..................................................... 116

Using System Diagnostics ...................................................................................................... 116

8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 ........................................... 118

Using Computer Setup .......................................................................................................... 118

Starting Computer Setup ........................................................................................ 118

Navigating and selecting in Computer Setup ............................................................ 119

Restoring default settings in Computer Setup ............................................................. 119

Updating the BIOS ................................................................................................ 120

Determining the BIOS version .................................................................. 120

Downloading a BIOS update ................................................................... 121

Using MultiBoot ................................................................................................................... 122

About the boot device order ................................................................................... 122

Choosing MultiBoot preferences .............................................................................. 122

Setting a new boot order in Computer Setup ............................................. 122

Dynamically choosing a boot device using the f9 prompt ............................ 123

Setting a MultiBoot Express prompt ........................................................... 123

ix

Entering MultiBoot Express preferences ..................................................... 124

Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 124

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 124

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 126

Starting Computer Setup ....................................................................................................... 126

Using Computer Setup .......................................................................................................... 127

Navigating and selecting in Computer Setup ............................................................ 127

Restoring default settings in Computer Setup ............................................................. 128

Updating the BIOS ............................................................................................................... 128

Determining the BIOS version ................................................................................. 128

Downloading a BIOS update .................................................................................. 129

Using Advanced System Diagnostics ...................................................................................... 129

10 Specifications .............................................................................................................. 131

Computer specifications ........................................................................................................ 131

43.9 cm (17.3 in) HD+ display specifications ......................................................................... 132

43.9 cm (17.3 in) FHD display specifications .......................................................................... 132

Hard drive specifications ...................................................................................................... 133

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications .......................................... 134

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ......................................... 135

DVD±RW SuperMulti Double-Layer Drive specifications ............................................................ 136

DVD-ROM Drive specifications ............................................................................................... 137

11 Backup and recovery in Windows 8 ........................................................................... 138

Backing up your information .................................................................................................. 138

Performing a system recovery ................................................................................................ 140

Using f11 recovery tools ........................................................................................ 140

Using Windows 8 operating system media (purchased separately) .............................. 140

Using Windows Refresh for quick and easy recovery ................................................. 142

Remove everything and reinstall Windows ............................................................... 142

Using HP Software Setup ....................................................................................... 143

12 Backup and recovery in Windows 7 ........................................................................... 144

Creating recovery media and backups ................................................................................... 144

Guidelines ............................................................................................................ 145

Creating recovery media with HP Recovery Disc Creator ............................................ 145

Creating recovery media ......................................................................... 145

Backing up your information ................................................................................... 145

Performing a system recovery ................................................................................................ 146

x

Using the Windows recovery tools .......................................................................... 147

Using f11 recovery tools (select models only) ............................................................ 148

Using Windows 7 operating system media .............................................................. 148

13 Backup and Recovery in SUSE Linux ........................................................................... 150

Creating backups ................................................................................................................. 150

Creating restore media ......................................................................................................... 150

Backing up your information .................................................................................................. 151

Performing a system recovery ................................................................................................ 151

Remove everything and reinstall SLED ..................................................................................... 152

14 Statement of Volatility ................................................................................................ 154

Non-volatile memory usage ................................................................................................... 156

Questions and answers ......................................................................................................... 158

15 Power cord set requirements ...................................................................................... 159

Requirements for all countries ................................................................................................ 159

Requirements for specific countries and regions ....................................................................... 160

16 Recycling .................................................................................................................... 161

Index ............................................................................................................................... 162

xi

xii

1 Product description

Category Description

Product Name HP ZBook 17 Mobile Workstation

Processors Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):

●

i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W

●

i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W

●

i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W

●

i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W

●

i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 37W

Intel Core i5 processors, (support Intel Turbo Boost Technology):

●

i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W

●

i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 37W

Chipset Mobile Intel QM87

Graphics Support for the following graphics subsystem boards (all feature OpenGL driver support, hybrid

(switchable) graphics, DisplayPort 1.2, up to 4 total displays (through APR), and NVIDIA Mosaic
Technology):

●

NVIDIA Quadro K610M, N15E-Q2, 1 GB dedicated GDDR5 video memory

●

NVIDIA Quadro K3100M, N15E-Q1, 4 GB dedicated GDDR5 video memory

●

NVIDIA Quadro K4100M, N15E-Q3, 4 GB dedicated GDDR5 video memory

●

NVIDIA Quadro K5100M, N15E-Q5, 8 GB dedicated GDDR5 video memory

Display All displays are 16:9 aspect ratio, 7.2-mm, wedge design, LVDS panels; DreamColor requires eDP.

●

Display assembly, 43.9 cm (17.3 in), High Definition Plus (HD+), 1600x900, Anti-Glare (AG),
LED, SVA, with or without webcam

●

Display assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG),
LED, WVA, with or without webcam

●

Display assembly, 43.9 cm (17.3 in), Full High Definition (FHD), 1920x1080, Anti-Glare (AG),
RGB, LED, UVWA Dream Color 2 with or without webcam (not available with HP Mobile
Broadband)

Memory 4 customer-accessible/upgradable memory module slots

1

Category Description

Supports dual-channel memory

Supports up to 32,768 MB of system RAM

DDR3L 1600-MHz PC3-12800 SODIMMs

Supports the following configurations:

●

2048 MB total system memory (2048 × 1)

●

4096 MB total system memory (2048 × 2)

●

4096 MB total system memory (4096 × 1)

●

8192 MB total system memory (8192 × 1)

●

8192 MB total system memory (4096 × 2)

●

12288 MB total system memory (8192 + 4096)

●

16384 MB total system memory (8192 x 2)

●

16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor

●

32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor

Flash cache 32 GB MLC mSATA module

Support for “No flash cache” option

Dedicated mini-card slot

Intel SRT (Smart Response Technology)

Not available with SSD or SED drives

Not available with Linux

Fast Flash Standby not supported

Not available if primary and secondary and Upgrade bay hard drive is selected

Mini card SSD 128 GB

Primary storage Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5

in) solid-state drive for primary and secondary storage.

Supports 3D DriveGuard

Supports 'tool-less' remove mechanism

2 Chapter 1 Product description

Category Description

Supports the following Serial ATA (SATA) drives:

●

1 TB, 5400 rpm

●

750 GB, 7200 rpm

●

500 GB, 7200 rpm

●

500 GB, 7200 rpm, self-encrypting drive (SED)

●

500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2)

●

320 GB, 7200 rpm

Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):

●

512 GB SATA III SSD

●

256 GB SATA III Self Encrypting Drive (SED) SSD

●

180 GB SATA III SSD

●

128 GB SATA III SSD

Secondary
storage

Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.5
in) solid-state drive for primary and secondary storage.

Supports the following Serial ATA (SATA) drives:

●

1 TB, 5400 rpm

●

750 GB, 7200 rpm

●

500 GB, 7200 rpm

●

500 GB, 7200 rpm, self-encrypting drive (SED)

●

500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2)

●

320 GB, 7200 rpm

Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):

●

512 GB SATA III SSD

●

256 GB SATA III Self Encrypting Drive (SED) SSD

●

180 GB SATA III SSD

●

128 GB SATA III SSD

Upgrade bay Support for RAID 0/1/5

Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in) hard drives:

●

750 GB, 5400 rpm

●

512 GB SATA III SSD

●

256 GB SATA III SSD, Self Encrypting Drive (SED)

3

Category Description

Supports the following 9.5 mm (0.37 in) SATA optical drives:

●

Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive

●

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive

●

DVD±RW SuperMulti Double-Layer Drive

●

DVD-ROM Drive (defeatured combo)

Supports "No drive" option

Audio and video Integrated dual-array microphone

High-definition (HD) audio with DTS Studio Sound

2 stereo speakers

Integrated 720p HD webcam

Supports "No camera" option

Ethernet Intel® I217-LM Gigabit Network Connection

Power Optimizer Support

Intel Stable Image Platform Program (SIPP)

Ethernet cable not included

Wireless Integrated wireless local area network (WLAN) options by way of the following

wireless modules:

●

Intel Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module

●

Intel Centrino 6235 2x2 a/b/g/n + BT 4.0

●

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0

WLAN antennas (2) built into display assembly

Support for “no WLAN” option

Integrated wireless wide area network (WWAN) options by way of the following

wireless modules: (not available on computer models with Dream Color displays)

●

HP hs3110 HSPA+ Mobile Broadband Module

●

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

●

HP lt4112 LTE/HSPA+ Mobile Broadband Module

Support for “no WWAN” option

Security provided by subscriber identify module (SIM)

External media
card

One ExpressCard slot, 54 mm

Integrated SD UHS-II flash media slot

Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.

4 Chapter 1 Product description

Category Description

Ports Multi-pin AC port

Combo mic-in/Stereo headphone jack

DisplayPort 1.2

Mini DisplayPort with pass through DP 1.2 support

Docking connector

Secondary battery connector

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (3)

USB 2.0 (1)

USB 3.0 charging port (1)

VGA (Dsub 15-pin) supporting 1920 × 1200 external resolution at 75 GHz (hot plug/unplug with
auto-detect)

Docking Supports the following docking stations:

●

HP Docking Station

●

HP Advanced Docking Station

Keyboard/
pointing devices

Full sized, backlit or non-backlit, chiclet (island-style) keyboard with separate numeric keypad:

Spill-resistant with drain

Dura Keys

Touchpad includes DuraPad coating; glass with chemical etched surface; image sensor

Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)

Touchpad supports two-way scroll with legend

Taps enabled as default

Power
requirements

Supports the following AC adapters with localized cable plug support:

●

200W Slim Smart AC adapter

●

230W Slim Smart AC adapter

●

3-wire plug (with ground pin)

Support for the following batteries:

●

8-cell, 2.8 Ah (83 WHr) Li-ion battery

●

8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)

●

Supports 9-cell, 6.6 Ah (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP
Fast Charge)

●

Supports 9-cell 8.85 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life
Battery (does not support HP Fast Charge)

5

Category Description

Security Integrated fingerprint reader

Integrated Smart Card reader

Preboot authentication (password, Smart Card)

Supports security lock

Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock

Operating system Preinstalled operating systems:

●

Windows 8 Professional 64

●

Windows 8 Professional 64 Product Key (DPK) with Windows 7 Professional 64 image (not
supported in the People’s Republic of China)

●

Windows 8 Emerging Markets (EM) 64

●

Windows 8 Multi-language (ML) 64

●

Windows 8 China (CH) 64 (only supported in the People’s Republic of China)

●

Windows 7 Professional 64

●

FreeDOS 2.0

●

Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray
drives)

Restore media:

DRDVD:

●

DRDVD Windows 7

●

DRDVD Windows 8

●

SRDVD SuSE Linux Enterprise (SLED) SP2 64-bit

OSDVD:

●

Windows 7 Professional 64-bit

●

Windows 8 Professional 64-bit

●

Windows 8 64-bit

●

Windows 8 Country Specific 64-bit

●

Windows 8 Emerging Market 64-bit

Certified:

●

Microsoft WHQL

●

SuSE Linux Enterprise (SLED) SP2 64-bit

6 Chapter 1 Product description

Category Description

Web-only support:

●

Windows 8 Enterprise 64

●

Windows 8.1 Professional 64

●

Windows 8.1 Enterprise 64

●

Windows 8.1 Emerging Markets 64

●

Windows 8.1 Chinese Markets 64

●

Win 8.1 Professional 32

●

Win 8.1 Professional 64

●

Windows 7 Professional 32

●

Windows 7 Ultimate 64

●

Windows 7 Ultimate 32

●

Windows 7 Enterprise 64

●

Windows 7 Enterprise 32

●

SuSE Linux Enterprise (SLED) SP2 64-bit

Serviceability End-user replaceable parts:

●

Memory module

●

Optical drive

●

Hard drive/SSD

●

Battery

●

AC adapter

●

Keyboard

●

WLAN module

●

WWAN module

●

mSATA

7

2 External component identification

Top

TouchPad

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the

screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) Touchpad on/off button Turns the Touchpad on and off.

(4) Touchpad zone Moves the pointer and selects or activates items on the

screen.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Center pointing stick button Functions like the center button on an external mouse.

(8) Center TouchPad button Functions like the center button on an external mouse

(9) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 External component identification

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state (Windows)
or Suspend state (Linux).

●

Off: The computer is off.

(2) Caps lock light On: Caps lock is on.

(3) TouchPad light

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

(4)

Microphone mute light

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

(5) Num lock light On: Num lock is on.

(6)

Wireless light

●

White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a
Bluetooth® device, is on.

●

Amber: All wireless devices are off.

(7)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top

9

Buttons and speakers

10 Chapter 2 External component identification

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to
initiate Sleep (Windows)/Suspend (Linux).

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (Windows)/Suspend (Linux).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and operating system
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

Windows 8:

See your power options. From the Start screen, type power,
select Settings, and then select Power Options

Windows 7:

See your power options. Select Start > Control Panel >
System and Settings > Power Options.

Linux:

1. Select Computer > Control Center.

2. In the left pane, click System, and then click Power

Management in the right pane.

(2) Speakers (2) Produce sound.

(3)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(4)

Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader Allows a fingerprint logon to the operating system, instead of

a password logon.

Top

11

Keys

Component Description

(1) esc key

NOTE: Windows models only.

Displays system information when pressed in combination
with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, the esc
key, or the b key.

(3)

Windows 8

Windows 7

Windows button

NOTE: Windows models only.

Windows 8:

Returns you to the Start screen from an open app or the
Windows desktop.

NOTE: Pressing the Windows button again will return

you to the previous screen.

Windows 7:

Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

12 Chapter 2 External component identification

Component Description

(5) num lk key Windows 8:

Turns the embedded numeric keypad on and off when
pressed in combination with the fn key. Alternates between
the navigational and numeric functions on the integrated
numeric keypad.

Windows 7 and Linux:

Alternates between the navigational and numeric functions
on the integrated numeric keypad.

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an

external numeric keypad.

Top

13

Front

Component Description

(1)

Wireless light

●

White: An integrated device, such as a wireless
local area network (WLAN) device and/or a
Bluetooth device, is on.

●

Amber: All wireless devices are off.

(2)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

(3)

AC adapter/Battery light

●

White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.

●

Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.

●

Blinking amber: A battery that is the only
available power source has reached a low battery
level. When the battery reaches a critical battery
level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

(4)

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily
parked the hard drive.

14 Chapter 2 External component identification

Right

Component Description

(1) Memory card reader Reads data from and writes data to memory cards such as

Secure Digital (SD).

(2)

Audio-out (headphone) jack/Audio-in
(microphone) jack

Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television
audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides in Windows 8, select the HP Support
Assistant app on the Start screen, select My computer,
and then select User guides. To access the user guides in
Windows 7, select the HP Support Assistant app on the
Start screen, select My computer, and then select User

guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(3)

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

USB power performance.

(4) Optical drive (select models only) Reads and/or writes, depending on your computer model,

to an optical disc.

(5) Optical drive eject button (select models

only)

Releases the optical drive disc tray.

Right

15

Left

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(3)

USB 2.0 port Connects an optional USB device.

(4)

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(5)

Thunderbolt port

NOTE: Windows models only.

Connects an optional high-resolution display device or a
high-performance data device.

NOTE: Thunderbolt is new technology. Install all the latest

drivers for your Thunderbolt device before connecting the
device to the Thunderbolt port. Thunderbolt cable and
Thunderbolt device (sold separately) must be compatible with
Windows. To determine whether your device is Thunderbolt
Certified for Windows, see

https://thunderbolttechnology.net/products.

(6)

USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced

USB power performance. The USB charging port can also
charge select models of cell phones and MP3 players, even
when the computer is off.

(7) Smart card Support optional smart cards.

(8)

ExpressCard slot or smart card reader
(depending on the configuration)

Supports optional ExpressCards or smart cards.

16 Chapter 2 External component identification

Rear

Component Description

(1)

RJ-45 (network) jack Connects a network cable.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically

to cool internal components and prevent
overheating. It is normal for the internal fan to
cycle on and off during routine operation.

(3)

Power connector Connects an AC adapter.

(4) AC adapter

●

White: The computer is connected to external
power.

●

Off: The computer is not connected to
external power.

Rear

17

Display

Component Description

(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(2) WWAN antennas (2)* (select Windows models

only)

Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

For information on using the webcam in Windows 8, access HP
Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.

For information on using the webcam in Windows 7, select Start

> All Programs > Communication and Chat > HP
WebCam.

(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend

(Linux) if the display is closed while the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides.

18 Chapter 2 External component identification

Bottom

Component Description

(1)

Battery release latch Releases the battery.

(2) Battery bay Holds the battery.

(3)

SIM slot

NOTE: Select Windows models only.

Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.

(4)

Docking connector Connects an optional docking device.

(5) Accessory battery connector Connects an optional accessory battery.

(6)

Service door release lock Locks service door.

(7)

Service door release latch Releases the service door on the computer.

Bottom

19

Component Description

(8) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(9)

Service door Provides access to the hard drive bay, the wireless LAN

(WLAN) module slot, the WWAN module slot, and the
memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices in
your country or region. If you replace the module and
then receive a warning message, remove the module to
restore computer functionality, and then contact support
through HP Support Assistant. To access HP Support
Assistant in Windows 8, on the Start screen, select the
HP Support Assistant app. To access Help and
Support in Windows 7, select Start > Help and
Support.

20 Chapter 2 External component identification

Service tag and PCID label

Service tag

IMPORTANT: All labels described in this section will be located in one of 3 places depending on

your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration

that most closely matches the service label on your computer.

Item Component Description

(1) Product name This is the product name affixed to the front of the

computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to each

product.

Service tag and PCID label

21

Item Component Description

(3) Product number (p/n) This number provides specific information about the

product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model number (select models only) This is the alphanumeric identifier needed to locate

documents, drivers, and support for the computer.

Item Component Description

(1) Warranty period This number describes the duration of the warranty

period for the computer.

(2) Model number (select models only) This is the alphanumeric identifier needed to locate

documents, drivers, and support for the computer.

(3) Serial number (s/n) This is an alphanumeric identifier that is unique to each

product.

(4) Product number This number provides specific information about the

product’s hardware components. The product number
helps a service technician determine what components
and parts are needed.

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back
to factory shipped specifications when replacing the system board. The label may have a different
number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

22 Chapter 2 External component identification

Windows 8 models

Non Windows 8 models

Service tag and PCID label

23

3 Illustrated parts catalog

Computer major components

24 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) Display

Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in

models with a webcam

735369-001

Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in

models without a webcam

735368-001

NOTE: See

Display components on page 28 for more display component information and spare part numbers.

(2) Keyboard (backlit, includes keyboard cable, pointing stick and pointing stick cable):

NOTE: For a detailed list of available keyboards, see

Sequential part number listing

on page 36.

733688-xx1

(3) Top cover 735587-001

(4) Power button board (includes cable) 733636-001

(5) Memory modules (PC3L-12800, 1600 MHz, DDR3)

8 GB 693374-001

4 GB 691740-001

(6) Fingerprint reader (includes cable) 737730-001

(7) Processor (includes replacement thermal material):

Intel Core processors (support Intel Turbo Boost Technology):

i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 cache, 57W 735099-002

i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 cache, 47W 723523-002

i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 cache, 47W 723524-002

i7-4700MQ, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 cache, 47W 723521-002

i7-4600M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 cache, 37W 737330-002

Intel Core i5 processors (support Intel Turbo Boost Technology):

i5-4330M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 cache, 37W 738201-002

i5-4300M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 cache, 37W 738309-002

(8) Graphics board (includes replacement thermal material):

NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory 728555-001

NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory 728556-001

NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory 728557-001

NVIDIA Quadro K610M, 1 GB dedicated GDDR5 video memory 728554-001

(9) Multifunction board (includes LED light pipe) 733639-001

(10) System board (includes replacement thermal material)

For use in non-Windows 8 models 735592-001

Computer major components

25

Item Description Spare part number

For use in models with Windows 8 Standard 735592-501

For use in models with Windows 8 Professional 735592-601

(11) Solid-state drive (includes bracket and screws)

SSD:

●

256 GB Self-Encrypting drive (SED) 737346-001

●

180 GB 737345-001

●

128 GB 737344-001

mSATA:

●

128 GB 737343-001

●

32 GB 737342-001

(12) WWAN module:

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001

HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001

HP hs3110 HSPA+ Mobile Broadband Module 723895-001

(13) WLAN module

Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

Intel Centrino Advanced-N 6235 670292-001

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001

(14) Audio/USB board 737732-001

(15) ExpressCard assembly 737733-001

(16) Speaker assembly 733638-001

(17) Smart card reader (includes cable) 742159-001

(18) Optical drive (includes bezel and bracket) supported in upgrade bay

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001

DVD±RW SuperMulti Double-Layer Drive 735602-001

DVD-ROM Drive 735601-001

Also supported in upgrade bay:

500 GB, 7200 rpm hard drive 703267-001

(19) Graphics card fan/heat sink assembly (includes replacement thermal material):

For use in models with the NVIDIA Quadro K5100M graphics card 735373-001

For use in models with the NVIDIA Quadro K4100M or K3100M graphics card 735374-001

26 Chapter 3 Illustrated parts catalog

Item Description Spare part number

For use in models with the NVIDIA Quadro K610M graphics card 735375-001

(20) Processor heat sink

For use only with computer models equipped with dual-core processors 735371-001

For use only with computer models equipped with quad-core processors 735372-001

(21) Battery

8-cell, Li-ion, 2.8 Ah (83 WHr) 708456-001

8-cell, Li-ion, 2.8 Ah (75 WHr) 708455-001

(22) Base enclosure (includes latches) 733641-001

(23) Hard drive

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number

734280-001.

1 TB, 5400-rpm, 2.5-in 676521-001

750 GB, 7200-rpm, 2.5-in 633252-001

500 GB, 7200-rpm, 7 mm 703267-001

500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001

500 GB, 5400-rpm, FIPS, 7 mm 730946-001

320 GB, 7200-rpm, 2.5-in 603783-001

(24) RTC battery 734300-001

(25) Service door 733635-001

Computer major components

27

Display components

Item Description Spare part number

(1) Display bezel

For use in models with a webcam 733633-001

For use in models without a webcam 735589-001

(2) Display panel cable (includes webcam module cable) 740714-001 (Cable

Kit)

Display Hinge Kit, includes: 733634-001

28 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(3a) Left and right hinges

(3b) Clutch cover

Brackets (not illustrated)

(4) Webcam module 734295-001

Microphone module (not illustrated) 735370-001

(5) Raw display panel

43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001

43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001

Raw panel support kit, includes: 735590-001

(6) WLAN antennas

(7) WWAN antennas

Mylar screw covers (not illustrated)

(8) Display enclosure

Also available in raw panel support kit, spare part number 735590-001.

740477-001

Display components

29

Plastics Kit

Item Description Spare part number

Plastics Kit 733637-001

(1) Rear cover, right

(2) Rear cover, left

(3) Fingerprint reader bracket

(4) SD card reader insert

(5) ExpressCard insert

Fingerprint reader insert (not illustrated)

30 Chapter 3 Illustrated parts catalog

Cable Kit

Item Description Spare part number

Cable Kit 740714-001

(1) Display/webcam cable

(2) LVDS board cable

(3) Power cable

Cable Kit

31

Bracket Kit

Item Description Spare part number

Bracket Kit 737734-001

(1) Security lock/power connector bracket

(2) RJ-45 bracket

(3) Fingerprint reader bracket

32 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Solid-state drive

SSD:

●

256 GB, Self-Encrypting drive (SED) 737346-001

●

180 GB 737345-001

●

128 GB 737344-001

mSATA SSD:

●

128 GB 737343-001

●

32 GB 737342-001

(2a) Hard drive bracket

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part

number 734280-001.

734280-001

(2b) Hard drive (7.0 mm [0.28 in], 9.5 mm [0.37 in], or 12.7 mm [0.5 in]):

1 TB, 5400-rpm, 2.5-in 676521-001

750 GB, 7200-rpm, 2.5-in 633252-001

500 GB, 7200-rpm, 7 mm 703267-001

Mass storage devices

33

Item Description Spare part number

500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001

500 GB, 5400-rpm, FIPS, 7 mm 730946-001

320 GB, 7200-rpm, 2.5-in 603783-001

(3) Optical drive (includes bezel, bracket, and screws)

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

DVD±RW SuperMulti Double-Layer Drive 735599-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735602-001

DVD-ROM Drive 735601-001

34 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Description Spare part number

HP USB laser mouse 674318-001

Cable lock for use on the docking station 575921-001

AC Adapter

200W PFC Slim AC Smart Adapter 693708-001

230W PFC Slim AC Smart Adapter 693706-001

Power cord (3 conductor, black,1.83 m):

For use in Argentina 491683-D01

For use in APD 491683-D91

For use in Australia 491683-011

For use in Brazil 491683-202

For use in the People’s Republic of China 491683-AA1

For use in Denmark 491683-081

For use in India 491683-D61

For use in Israel 491683-BB1

For use in Italy 491683-061

For use in Japan 491683-291

For use in the Netherlands 491683-B91

For use in North America 491683-001

For use in Saudi Arabia 491683-171

For use in Singapore 491683-AF1

For use in South Africa 491683-AR1

For use in South Korea 491683-291

For use in Switzerland 491683-111

For use in Taiwan 491683-AB1

For use in Thailand 491683-281

For use in the United Kingdom and Singapore 491683-031

Hard Drive Hardware Kit (includes hard drive bracket and screws) 734280-001

Screw Kit 741619-001

Miscellaneous parts

35

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part
number

CSR
flag

Description

491683-001 A Power cord for use in North America (3 conductor, black,1.83 m)

491683-011 A Power cord for use in Australia (3 conductor, black,1.83 m)

491683-031 A Power cord for use in Singapore and the United Kingdom (3 conductor, black,1.83 m)

491683-061 A Power cord for use in Italy (3 conductor, black,1.83 m)

491683-081 A Power cord for use in Denmark (3 conductor, black,1.83 m)

491683-111 A Power cord for use in Switzerland (3 conductor, black,1.83 m)

491683-171 A Power cord for use in Saudi Arabia (3 conductor, black,1.83 m)

491683-201 A Power cord for use in Thailand (3 conductor, black,1.83 m)

491683-202 A Power cord for use in Brazil (3 conductor, black,1.83 m)

491683-291 A Power cord for use in Japan (3 conductor, black,1.83 m)

491683-AA1 A Power cord for use in the People’s Republic of China (3 conductor, black,1.83 m)

491683-AB1 A Power cord for use in the Taiwan a (3 conductor, black,1.83 m)

491683-AD1 A Power cord for use in South Korea (3 conductor, black,1.83 m)

491683-AF1 A Power cord for use in Singapore (3 conductor, black,1.83 m)

491683-AR1 A Power cord for use in South Africa (3 conductor, black,1.83 m)

491683-B91 A Power cord for use in the Netherlands (3 conductor, black,1.83 m)

491683-BB1 A Power cord for use in Israel (3 conductor, black,1.83 m)

491683-D01 A Power cord for use in Argentina (3 conductor, black,1.83 m)

491683-D61 A Power cord for use in India (3 conductor, black,1.83 m)

491683-D91 A Power cord for use in APD (3 conductor, black,1.83 m)

575921-001 A Cable lock for use on the docking station

603783-001 A Hard drive, 320 GB, 7200-rpm, 2.5-in

633252-001 A Hard drive, 750 GB, 7200-rpm, 2.5-in

670292-001 A Intel Centrino Advanced-N 6235

36 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

674318-001 A HP USB laser mouse

676521-001 A Hard drive, 1-TB, 5400-rpm, 2.5-in

691740-001 A Memory module, 4GB (PC3L-12800, 1600 MHz)

693374-001 A Memory module, 8 GB (PC3L-12800, 1600 MHz)

693706-001 A AC adapter, 230 W PFC AC Smart adapter

693708-001 A AC adapter, 200 W PFC Slim AC Smart adapter

695915-001 A Intel Centrino Advanced-N 6205, 802.11a/b/g/n WLAN module

703267-001 A Hard drive, 500-GB, 7200-rpm, 7 mm

703268-001 A Hard drive, 500-GB, 7200-rpm, SED, 7 mm

704030-001 A HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Module

708455-001 A Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr)

708456-001 A Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)

710661-001 A Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0

723521-002 N Intel Core i7-4700MQ processor, 2.40 GHz (Turbo up to 3.40 GHz), 1600 MHz, 6 MB L3 Cache,

8 threads, 47W

723523-002 N Intel Core i7-4900MQ processor, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache,

8 threads, 47W

723524-002 N Intel Core i7-4800MQ processor, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache,

8 threads, 47W

723895-001 A HP hs3110 HSPA+ Mobile Broadband Module

728554-001 C Graphics board, NVIDIA Quadro K610M, 1 GB dedicated GDDR5 video memory

728555-001 C Graphics board, NVIDIA Quadro K5100M, 8 GB dedicated GDDR5 video memory

728556-001 C Graphics board, NVIDIA Quadro K4100M, 4 GB dedicated GDDR5 video memory

728557-001 C Graphics board, NVIDIA Quadro K3100M, 4 GB dedicated GDDR5 video memory

730946-001 A 500 GB, 5400-rpm hard drive, FIPS, 7 mm

733633-001 C Display bezel for use in models with a webcam

733634-001 C Display Hinge Kit (includes left and right hinges, hinge cover, and bracket)

733635-001 A Service door

733636-001 A Power button board (includes cable)

733637-001 A Plastics Kit

733638-001 C Speaker assembly

733639-001 C Multifunction board (includes LED light pipe)

Sequential part number listing

37

Spare part
number

CSR
flag

Description

733641-001 N Base enclosure (includes latches)

733688-001 A Keyboard for use in the United States (includes pointing stick and cables)

733688-031 A Keyboard for use in The United Kingdom and Singapore (includes pointing stick and cables)

733688-041 A Keyboard for use in Germany (includes pointing stick and cables)

733688-051 A Keyboard for use in France (includes pointing stick and cables)

733688-061 A Keyboard for use in Italy (includes pointing stick and cables)

733688-071 A Keyboard for use in Spain (includes pointing stick and cables)

733688-081 A Keyboard for use in Denmark (includes pointing stick and cables)

733688-091 A Keyboard for use in Norway (includes pointing stick and cables)

733688-131 A Keyboard for use in Portugal (includes pointing stick and cables)

733688-141 A Keyboard for use in Turkey (includes pointing stick and cables)

733688-151 A Keyboard for use in Greece (includes pointing stick and cables)

733688-161 A Keyboard for use in Latin America (includes pointing stick and cables)

733688-171 A Keyboard for use in Saudi Arabia (includes pointing stick and cables)

733688-201 A Keyboard for use in Brazil (includes pointing stick and cables)

733688-211 A Keyboard for use in Hungary (includes pointing stick and cables)

733688-251 A Keyboard for use in Russia (includes pointing stick and cables)

733688-261 A Keyboard for use in Bulgaria (includes pointing stick and cables)

733688-271 A Keyboard for use in Romania (includes pointing stick and cables)

733688-281 A Keyboard for use in Thailand (includes pointing stick and cables)

733688-291 A Keyboard for use in Japan (includes pointing stick and cables)

733688-A41 A Keyboard for use in Belgium (includes pointing stick and cables)

733688-AB1 A Keyboard for use in Taiwan (includes pointing stick and cables)

733688-AD1 A Keyboard for use in South Korea (includes pointing stick and cables)

733688-B31 A Keyboard for use internationally (includes pointing stick and cables)

733688-B71 A Keyboard for use in Finland and Sweden (includes pointing stick and cables)

733688-BA1 A Keyboard for use in Slovenia (includes pointing stick and cables)

733688-BB1 A Keyboard for use in Israel (includes pointing stick and cables)

733688-BG1 A Keyboard for use in Switzerland (includes pointing stick and cables)

733688-D61 A Keyboard for use in India (includes pointing stick and cables)

733688-DB1 A Keyboard for use in Canada (includes pointing stick and cables)

733688-DD1 A Keyboard for use in Iceland (includes pointing stick and cables)

38 Chapter 3 Illustrated parts catalog

Spare part
number

CSR
flag

Description

733688-FL1 A Keyboard for use in Czechoslovakia (includes pointing stick and cables)

733688-FP1 A Keyboard for use in Northwest Africa (includes pointing stick and cables)

734280-001 A Hard Drive Hardware Kit (includes hard drive bracket and screws)

734295-001 N Webcam module with microphone

734300-001 N RTC battery

735099-002 N Intel Core i7-4930MX processor, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache,

8 threads, 57W

735366-001 C Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA

735367-001 C Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA

735368-001 N Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models

without a webcam

735369-001 N Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models

with a webcam

735370-001 B Microphone module

735371-001 C Processor heat sink for use only with computer models equipped with dual-core processors (includes

replacement thermal material)

735372-001 C Processor heat sink for use only with computer models equipped with quad-core processors (includes

replacement thermal material)

735373-001 C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K5100M graphics

card

735374-001 C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K4100M or

K3100M graphics card

735375-001 C Graphics card fan/heat sink assembly for use in models with the NVIDIA Quadro K610M graphics

card

735587-001 B Top cover

735589-001 A Display bezel for use in models without a webcam

735590-001 C Raw Panel Support Kit (includes display enclosure, WLAN antennas, WWAN antennas, and Mylar

screw covers)

735592-001 N System board for use in non-Windows 8 models (includes replacement thermal material)

735592-501 N System board for use in Windows 8 Standard models (includes replacement thermal material)

735592-601 N System board for use in Windows 8 Professional models (includes replacement thermal material)

735599-001 A Optical drive, Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and

screws)

735600-001 A Optical drive, Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and

screws)

735601-001 A DVD-ROM Drive (includes bezel, bracket, and screws)

Sequential part number listing

39

Spare part
number

CSR
flag

Description

735602-001 A Optical drive, DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws)

737330-002 N Intel Core i7-4600M processor, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4

threads, 37W

737342-001 A 32-GB Solid-state drive, mSATA

737343-001 A 128-GB Solid-state drive, mSATA

737344-001 A 128-GB Solid-state drive

737345-001 A 180-GB Solid-state drive

737346-001 A 256-GB Solid-state drive

737730-001 B Fingerprint reader (includes cable)

737732-001 C Audio/USB board

737733-001 C ExpressCard assembly

737734-001 N Bracket Kit

738201-002 N Intel Core i5-4330M processor, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4

threads, 37W

738309-002 N Intel Core i5-4300M processor, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4

threads, 37W

740477-001 N Display enclosure

740714-001 N Cable Kit

741282-001 N LVDS board

741619-001 A Screw Kit

742159-001 C Smart Card reader (includes cable)

40 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures preliminary
requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Torx T8 screwdriver

●

5.0 mm hex socket driver

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and and pointing stick connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In

Tools required

41

all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits
provide some protection, but in many cases, ESD contains enough power to alter device parameters or
melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and and pointing stick can work
perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in
the internal layers, reducing its life expectancy.

42 Chapter 4 Removal and replacement procedures preliminary requirements

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you area ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.

Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as
possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick
containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

Grounding guidelines

43

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.

●

Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure
that mechanized equipment used for moving materials is wired to ground and that proper
materials are selected to avoid static charging. When grounding is not possible, use an ionizer to
dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.

●

Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and
Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid and pointing stick contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To
provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with
banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips must
be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

44 Chapter 4 Removal and replacement procedures preliminary requirements

●

Nonconductive foam

●

Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Non conductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines

45

5 Removal and replacement

procedures for Customer Self­Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not

supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 120 screws that must be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

Battery

Description Spare part number

8-cell, Li-ion 2.8 Ah (83 WHr) 708456-001

8-cell, Li-ion 2.8 Ah (75 WHr) 708455-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside down on a flat surface, with the front toward you.

2. Slide the battery release latch (1) to release the battery.

46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Rotate the battery at an angle (2), and then remove the battery from the computer (3)..

Install the battery by inserting it into the battery bay until you hear a click.

SIM

A SIM slot is located in the battery bay.

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

Remove the SIM:

Component replacement procedures

47

▲

To remove a SIM, press in on the SIM, and then remove it from the slot.

Install the SIM by inserting it into the SIM slot until you hear a click.

Service door

Description Spare part number

Service door 733635-001

Before removing the service door, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

Remove the service door:

1. Position the computer upside down on a flat surface with the front toward you.

2. With the battery bay toward you, slide the service door release latch to the left (1), and then

remove the optional screw (2).

48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Slide the service door release latch to the left again (3), slide the service door forward (4), and

then lift to remove the service door (5).

NOTE: If you do not want to use the optional screw, you can store it inside the service door.

Reverse this procedure to install the service door.

Hard drives, primary and secondary

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number

734280-001.

Description Spare part number

1 TB, 5400-rpm hard drive, 2.5-in 676521-001

750 GB, 7200-rpm, 2.5-in 633252-001

500 GB, 7200-rpm hard drive, 7 mm 703267-001

500 GB, 7200-rpm, SED hard drive, 7 mm 703268-001

500 GB, 5400-rpm hard drive, FIPS, 7 mm 730946-001

320 GB, 7200-rpm, 2.5-in 603783-001

256 GB solid-state drive, Self-encrypting Drive (SED) 737346-001

180 GB solid-state drive 737345-001

128 GB solid-state drive 737344-001

Component replacement procedures

49

Before removing the primary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Position the computer upside down on a flat surface.

5. Remove the battery (see

Battery on page 46).

6. Remove the service door (see

Service door on page 48).

7. Loosen the 3 hard drive screws (1), and then unlock the latch (2).

8. Grasp the latch to pull the hard drive (3) out of the hard drive bay.

9. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard

drive.

50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

b. Separate the bracket from the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

Solid-state drive (SSD) – mSATA

Description Spare part number

128 GB 737343-001

32 GB 737342-001

Before removing the solid-state drive module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the solid-state drive:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the drive to the computer.

Component replacement procedures

51

2. Slide the drive away to remove it from the socket (2).

Reverse this procedure to install the solid-state drive.

WLAN module

Description Spare part number

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

Intel Centrino Advanced-N 6235 670292-001

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001

CAUTION: The WLAN module and the WWAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message, remove the module to restore
device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the WLAN module:

1. Position the computer with the front toward you.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow
WLAN antenna cable connects to the middle terminal on the WLAN module.

3. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the system

board. (The WLAN module tilts up.)

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN

module into the WLAN module slot.

Reverse this procedure to install the WLAN module.

Component replacement procedures

53

WWAN module

Description Spare part number

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001

HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001

HP hs3110 HSPA+ Mobile Broadband Module 723895-001

CAUTION: The WWAN module and the WLAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message, remove the module to restore
device functionality, and then contact technical support.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.

The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the system board.

(The WWAN module tilts up.)

54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

Reverse this procedure to install the WWAN module.

RTC battery

Description Spare part number

RTC battery 734300-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Component replacement procedures

55

4. Remove the battery (see Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the RTC battery:

▲

Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2).

NOTE: You may need to remove some double-sided adhesive.

Reverse this procedure to install the RTC battery.

56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard drive

to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the
hard drive carrier.

NOTE: All optical drive spare part kits include bezel, bracket, and screws.

Description Spare part number

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

DVD±RW SuperMulti Double-Layer Drive 735602-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001

DVD-ROM Drive 735601-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the optical drive:

1. Position the computer with the front toward you.

2. Loosen the Phillips captive screw (1) that secures the optical drive to the computer.

3. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the

tab to the left to release the optical drive from the computer.

Component replacement procedures

57

4. Remove the optical drive (3).

5. If it is necessary to replace the optical drive bracket:

a. Position the optical drive with the rear toward you.

b. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the

optical drive.

c. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

58 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Upgrade bay hard drive

Description Spare part number

Optical drives:

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001

DVD±RW SuperMulti Double-Layer Drive 735602-001

DVD-ROM Drive 735601-001

Hard drives/Solid-state drives:

750 GB, 7200-rpm, 2.5-in 633252-001

256-GB Solid-state drive (SSD), Self-encrypting drive (SED) 737346-001

Before removing the upgrade bay hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove the upgrade bay hard drive:

1. Position the computer with the front toward you.

2. Remove the four Phillips PM3.0×5.0 screws (1) that secure the upgrade bay hard drive carrier to

the computer.

Component replacement procedures

59

3. Loosen the captive Phillips screw (2) that secures the upgrade bay hard drive carrier to the

computer, and then insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive
tab access (3) and press the tab to the left to release the upgrade bay hard drive carrier from the
computer (4).

4. Remove the 2 Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier,

and then remove the bracket from the carrier (2).

5. Remove the 4 Phillips PM2.5×3.0 screws (1) that secure the hard drive to the carrier, and then

pull the hard drive away from the connector (2) to disengage it.

60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6. Remove the hard drive (3).

Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard
drive carrier.

Component replacement procedures

61

Expansion memory module

NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment

on the bottom of the computer. Primary memory slots are located under the keyboard.

When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.

Description Spare part number

8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001

4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001

Before removing an expansion memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

Remove an expansion memory module:

1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the

expansion memory module. (The edge of the module opposite the slot rises away from
the computer.)

2. Remove the expansion memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect installation into the

expansion memory module slots.

Reverse this procedure to install an expansion memory module.

62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard

NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 36.

Description Spare part number

Keyboard 733688-xx1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed to remove the

keyboard.

Remove the keyboard:

1. Position the computer upside down.

Component replacement procedures

63

2. Loosen the two Phillips captive screws that secure the keyboard to the computer.

3. Position the computer on its side with the display open at a 90 degree angle.

4. A hole in the optical drive bay provides access to the back of the keyboard. Insert a tool or a

finger through the hole in the optical drive bay and push to disengage the keyboard.

NOTE: You must remove the optical drive or upgrade hard drive before performing this

procedure.

64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. Position the computer right-side up and open it as far as possible.

6. Lift the top of the keyboard, and then place the keyboard upside down on the palm rest.

7. Disconnect the keyboard cable (1) and the pointing stick/backlight cable (2) from the system

board.

8. Remove the keyboard from the computer (3).

Reverse this procedure to install the keyboard.

Primary memory module

NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment

on the bottom of the computer. Primary memory slots are located under the keyboard.

When you add or replace the primary memory modules, populate the bottom slot before the top slot.

Component replacement procedures

65

Description Spare part number

8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001

4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001

Before removing a primary memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48)

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

Remove the primary memory module:

1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the

primary memory module. (The edge of the module opposite the slot rises away from the computer.)

2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect installation into the

primary memory module slots.

Reverse this procedure to install a primary memory module.

66 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement

procedures for Authorized Service
Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See

Service tag and PCID label

on page 21 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 92 screws that must be removed, replaced, or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during
removal and replacement.

Display bezel

You can remove the display bezel, webcam, and display panel without removing the entire display
from the computer on models with standard displays (not DreamColor or touchscreen displays).

Description Spare part number

Display bezel for use with computer models with a webcam 733633-001

Display bezel for use in models without a webcam 735589-001

Before removing the display bezel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures

67

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

Remove the display bezel:

1. Position the computer upright and open it as far as possible.

2. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display

bezel to the display enclosure.

Screw covers are available in the Raw Panel Support Kit, spare part number 735590-001.

3. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display enclosure and then remove the bezel
(4).

Reverse this procedure to install the display bezel.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Webcam module

Description Spare part number

Webcam module with microphone 734295-001

Microphone module 735370-001

Before removing the webcam module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the display bezel (see

Display bezel on page 67).

Remove the webcam module:

1. Disconnect the cable from the webcam (1).

2. Pry to remove the webcam module from the display enclosure (2). The webcam module is secured

with adhesive.

Reverse this procedure to install the webcam module.

Component replacement procedures

69

Display panel

Description Spare part number

Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001

Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the display bezel (see

Display bezel on page 67).

Remove the display panel:

1. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure.

NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the

enclosure.

2. Separate the top of the display panel from the top of the enclosure (2).

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the

display panel cable (2).

4. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the panel to the hinges.

5. Slide the display panel up and out of the hinges (2).

To replace the remaining display components, you must remove the display from the computer.

Reverse this procedure to install the display panel. For more information, see

Display assembly

on page 84.

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71

Top cover

Description Spare part number

Top cover 735587-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

Remove the top cover:

1. Position the computer upside down.

2. Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that

secure the base enclosure to the top cover.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx

T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2).

4. Position the computer upright and open it as far as possible.

5. Disconnect the following cables:

●

(1) Function board

●

(2) Power button board cable

●

(3) TouchPad cable

●

(4) Fingerprint reader board

6. Starting at the top right, pry the top cover up to disengage it from the base enclosure (1).

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73

7. Remove the top cover from the base enclosure (2).

Reverse this procedure to install the top cover.

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speaker assembly

Description Spare part number

Speaker assembly 733638-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

Remove the speaker assembly:

1. Position the computer upright and open as far as possible.

2. Disconnect the speaker cable from the system board (1).

3. Remove the two Torx T8M2.5x4.0 screws (2) that secure the speaker assembly to the base

enclosure.

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75

4. Remove the speaker assembly (3).

Reverse this procedure to install the speaker assembly.

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Multifunction board

Description Spare part number

Multifunction board (includes LED light pipe) 733639-001

Before removing the multifunction board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

Remove the multifunction board:

1. Position the top cover upright with the front toward you.

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77

2. Lift the multifunction board cable to disengage the adhesive that secures it to the top of the top

cover.

3. Position the top cover upside down with the front toward you.

4. Remove the Phillips PM2.0x3.0 screw (1) that secures the multifunction board to the top cover.

5. Slide the cable through the slot in top cover (2).

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6. Remove the board/cable assembly from the top cover (3).

Reverse this procedure to install the multifunction board.

Touchpad

Description Spare part number

Touchpad (includes cable) spared with top cover

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

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79

Remove the TouchPad:

1. Position the top cover upside down with the front toward you.

2. Disconnect the cable from TouchPad (1), and then lift the cable to disengage the adhesive that

secures the cable to the TouchPad bracket (2).

3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the TouchPad to the top cover.

4. Lift the TouchPad straight up and off the top cover (4).

Reverse this procedure to install the TouchPad onto the top cover.

Fingerprint reader

Description Spare part number

Fingerprint reader (includes cable) 737730-001

Before removing the fingerprint reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46)

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5. Remove the service door (see Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

Remove the fingerprint reader:

1. Position the top cover upside down with the front toward you.

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader bracket to the top

cover.

3. Pull the bracket from atop the fingerprint reader board (2).

4. Disengage the cable from adhesive that secures it to top cover (3).

The fingerprint reader bracket is available in the Bracket Kit using spare part number
737734-001.

The fingerprint reader bezel and insert are available in the Plastics Kit using spare part number
733637-001.

5. Lift the fingerprint reader from the top cover (4).

Reverse this procedure to install the fingerprint reader.

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81

Power button board

Description Spare part number

Power button board (includes cable) 733636-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46)

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

Remove the power button board:

1. Position the top cover upside down with the front toward you.

2. Pull the cable through the slot in top cover (1).

3. Disengage the cable from adhesive that secures it to top cover (2).

4. Remove the Phillips PM2.0×3.0 screw (3) that secures the power button board to the top cover.

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5. Lift the bottom (cable side) of the board up, and then pull the board out from under the tabs that

secure it in place (4).

Reverse this procedure to install the power button board.

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83

Display assembly

You can remove the display bezel, webcam, and display panel without removing the entire display
from the computer on models with standard displays (not DreamColor or touchscreen displays). See

Display bezel on page 67, Webcam module on page 69, and Display panel on page 70 earlier in this

chapter for more information.

Description Spare part number

43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam 735368-001

43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models with a webcam 735369-001

Display Hinge Kit (includes left and right hinges, hinge cover, and bracket) 733634-001

Raw Panel Support Kit (includes display enclosure, WLAN antennas, WWAN antennas, and Mylar
screw covers)

735590-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 46).

5. Remove the service door (see

Service door on page 48).

6. Remove the optical drive (see

Optical drive on page 57) or upgrade bay hard drive (see Upgrade

bay hard drive on page 59).

7. Remove the keyboard (see

Keyboard on page 63).

8. Remove the top cover (see

Top cover on page 72).

Remove the display assembly:

1. Position the computer upside down.

84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the WLAN and WWAN antenna cables from the routing channel built into the bottom of

the base enclosure.

3. Position the computer upright and open as far as possible.

4. Pull the WLAN and WWAN antenna cables through the hole in the upper right of the base

enclosure.

5. Position the computer upright, closed, with the rear toward you.

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85

6. Remove the four Torx T8M2.5x3.0 screws (1) that secure the clutch cover to the computer, and

then lift the cover from the computer (2).

NOTE: The clutch cover is available using spare part number 733634-001.

7. Remove the two Torx T8M2.5x7.0 screws that secure the display panel to the computer.

8. Position the computer upright and open as far as possible.

CAUTION: Support the display assembly when removing the display screws in the following

steps. Failure to support the display assembly can result in damage to the assembly and other
components.

9. Remove the two Torx T8M2.0x5.0 screws (1) that secure the display panel cable bracket to the

system board, and then lift the bracket off the system board (2).

10. Pull up on the display cable to disengage the adhesive that secures it to the base enclosure (3).

86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

11. Disconnect the display cable from the system board (4).

12. Remove the two Torx T8M2.5x7.0 screws (1) that secure the display panel to the computer, and

then lift the display panel off the computer (2).

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87

13. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure.

NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the

enclosure.

14. Lift the top of the display panel, and then remove the panel from the enclosure (2).

15. If you need to remove the display hinge brackets from the display enclosure:

NOTE: Display hinge brackets are available in the Hinge Kit using spare part number

733634-001.

a. Remove the four Phillips PM2.0x3.0 screws (1) that secure the display panel to each hinge.

b. Remove the hinge brackets from the display panel (2).

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