HP EliteBook 850 G4, ZBook 15u G4 Maintenance And Service Manual
HP EliteBook 850 G4 Notebook PC
HP ZBook 15u G4 Mobile Workstation
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Linux® is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2016
Document Part Number: 913341-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Keys ................................................................................................................................................... 13
Using the hot keys ............................................................................................................................. 14
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 22
Plastics Kit ........................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Cable Kit ............................................................................................................................................................... 26
Miscellaneous parts ............................................................................................................................................. 27
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 30
Grounding guidelines ........................................................................................................................................... 31
Electrostatic discharge damage ........................................................................................................ 31
Packaging and transporting guidelines .......................................................................... 32
Workstation guidelines ................................................................................................... 32
Equipment guidelines ..................................................................................................... 33
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Bottom cover ..................................................................................................................................... 34
Battery ............................................................................................................................................... 38
Hard drive .......................................................................................................................................... 39
Solid-state drive (SSD) ...................................................................................................................... 41
Memory modules ............................................................................................................................... 43
WLAN/Bluetooth combo card ............................................................................................................ 45
WWAN module ................................................................................................................................... 47
RTC battery ........................................................................................................................................ 49
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 53
Component replacement procedures .................................................................................................................. 53
Internal base plate ............................................................................................................................ 53
Heat sink/fan assembly .................................................................................................................... 55
Fingerprint reader assembly ............................................................................................................. 58
Touchpad board ................................................................................................................................. 59
NFC module ....................................................................................................................................... 61
Smart card reader board ................................................................................................................... 62
USB/audio board ................................................................................................................................ 64
System board .................................................................................................................................... 65
Speaker assembly ............................................................................................................................. 69
Display assembly ............................................................................................................................... 70
Power button board .......................................................................................................................... 77
Top cover ........................................................................................................................................... 79
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 80
8 Troubleshooting guide ................................................................................................................................. 82
Resources ............................................................................................................................................................. 83
General troubleshooting steps ............................................................................................................................ 83
Identify the issue ............................................................................................................................... 84
1. Understand the issue .................................................................................................. 84
Boot up sequence ......................................................................................... 84
Failure classication ..................................................................................... 84
2. Examine the environment .......................................................................................... 86
3. Perform a visual inspection of hardware ................................................................... 87
4. Update BIOS and drivers ............................................................................................. 87
Manually updating BIOS and drivers ............................................................ 87
viii
Remotely deploying BIOS and drivers .......................................................... 87
Analyze the issue ............................................................................................................................... 87
5. Remove or uninstall recently added hardware, software .......................................... 87
6. HP Hardware Diagnostics and Tools ........................................................................... 88
HP PC Hardware Diagnostics (UEFI) ............................................................. 88
HP Support Assistant (HPSA) ....................................................................... 90
HP BIOS Conguration Utility (BCU) ............................................................. 91
HP Image Diagnostic Tool ............................................................................. 91
HP Thermal Monitor ..................................................................................... 91
Non HP diagnostics tools ............................................................................. 91
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 92
Status lights .................................................................................................. 92
Blinking light codes ...................................................................................... 93
POST error messages ................................................................................... 93
Power Good (Troubleshooting) lights .......................................................... 94
Resolve the issue ............................................................................................................................... 95
8. Hard reset .................................................................................................................... 95
9. Soft reset (Default Settings) ....................................................................................... 96
10. Reseat cables and connections ................................................................................ 96
11. Test with minimum conguration ............................................................................ 97
Essential hardware conguration ................................................................ 97
Safe mode ..................................................................................................... 98
12. Test with veried working conguration (hardware and/or operating system) ..... 98
13. Replace the system board ........................................................................................ 98
Verify solution ................................................................................................................................... 99
Helpful Hints ........................................................................................................................................................ 99
At startup ........................................................................................................................................... 99
During operation ............................................................................................................................. 100
Consulting with HP Service ............................................................................................................. 100
Common issues and possible solutions ............................................................................................................ 101
Power-on issues .............................................................................................................................. 101
No Power ....................................................................................................................... 101
Intermittent power-on, shutdown, reboot ................................................................... 103
AC adapter issue ........................................................................................................... 104
Battery not recognized, not charging ........................................................................... 104
Battery discharges too fast .......................................................................................... 106
Burnt smell .................................................................................................................... 107
POST ................................................................................................................................................ 107
No video (with power) ................................................................................................... 107
Blinking lights ............................................................................................................... 108
ix
Diagnostics error messages ......................................................................................... 109
BIOS password .............................................................................................................. 110
Performance (OS) ............................................................................................................................ 110
Intermittent shutdown ................................................................................................. 111
Blue screen .................................................................................................................... 112
Freeze at Windows Logo (hang/lockup) ....................................................................... 114
Electromagnetic Interference (EMI) .............................................................................. 115
No wake up .................................................................................................................... 116
Unresponsive ................................................................................................................ 117
Slow performance ......................................................................................................... 117
HP Smart Adapter warning message ........................................................................... 118
Incorrect time and date ................................................................................................ 118
Display ............................................................................................................................................. 119
Display anomalies ......................................................................................................... 119
Symptom .................................................................................................... 119
Quick check ................................................................................................. 120
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 120
Display assembly diagram ......................................................................... 121
Dead pixel ..................................................................................................................... 121
No video (internal) ........................................................................................................ 121
No video (external) ....................................................................................................... 122
DisplayPort/VGA ........................................................................................................... 122
HDMI .............................................................................................................................. 122
No or bad external video via docking ........................................................................... 123
Incorrect or missing color/distorted image .................................................................. 123
Touch screen ................................................................................................................. 124
I/O devices ....................................................................................................................................... 125
Keyboard ....................................................................................................................... 125
Keyboard point stick ..................................................................................................... 126
Keyboard backlight ....................................................................................................... 126
TouchPad ....................................................................................................................... 127
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 127
Network connectivity wireless (WLAN) ........................................................................ 128
WWAN ............................................................................................................................ 129
USB ................................................................................................................................ 130
Smart card reader ......................................................................................................... 131
Speaker, headphone - audio issues .............................................................................. 132
Thunderbolt (TB) ........................................................................................................... 133
Storage ............................................................................................................................................ 134
Hard drive/solid-state drive not recognized ................................................................ 135
No boot to operating system (no read/write error) ..................................................... 135
x
Read-write error ........................................................................................................... 136
Slow performance ......................................................................................................... 136
Blue screen (BSOD) error .............................................................................................. 136
Noisy hard drive ............................................................................................................ 137
Mechanical ....................................................................................................................................... 138
Fan error message - 90B .............................................................................................. 138
Noise (sound) ................................................................................................................ 139
Fan runs constantly ...................................................................................................... 140
Thermal shutdown (hot) ............................................................................................... 141
Stuck power button ...................................................................................................... 141
Additional information ...................................................................................................................................... 142
Acronyms ......................................................................................................................................... 142
Blinking lights and boot error codes ............................................................................................... 143
Processor not executing code ...................................................................................... 143
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 143
Memory module error ................................................................................................... 143
Graphics Controller Error (No Controller) ..................................................................... 144
Failure - System Board Error ........................................................................................ 144
Intel Trusted Execution Technology (TXT) Error .......................................................... 144
Sure Start unable to nd valid BIOS Boot Block image ................................................ 144
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 145
POST Error Messages and User Actions .......................................................................................... 145
Routine Maintenance for Performance Improvement .................................................................... 147
Common Blue Screen Error Messages ............................................................................................ 147
Error message list ......................................................................................................... 147
Bug check symbolic names ........................................................................................... 147
Microsoft general troubleshooting of Windows bug check codes ............................... 148
Use Windows Debugging Tool ......................................................................................................... 148
Windows Software Development Kit (SDK) .................................................................. 149
Display Issue: Pixel Anomalies ........................................................................................................ 153
Cable management ......................................................................................................................... 154
Connector types .............................................................................................................................. 155
9 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 157
Using Computer Setup ....................................................................................................................................... 157
Starting Computer Setup ................................................................................................................ 157
Navigating and selecting in Computer Setup ................................................................................. 157
Restoring factory settings in Computer Setup ............................................................................... 157
Updating the BIOS ........................................................................................................................... 158
Determining the BIOS version ...................................................................................... 158
Downloading a BIOS update ......................................................................................... 159
xi
Changing the boot order using the f9 prompt ................................................................................ 159
TPM BIOS settings (select products only) ......................................................................................................... 160
Using HP Sure Start (select products only) ....................................................................................................... 160
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 161
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 161
11 Backup and recovery ................................................................................................................................ 163
Creating recovery media and backups .............................................................................................................. 163
Creating HP Recovery media (select products only) ....................................................................... 163
Using Windows tools ......................................................................................................................................... 164
Restore and recovery ......................................................................................................................................... 165
Recovering using HP Recovery Manager ........................................................................................ 165
What you need to know before you get started ........................................................... 165
Using the HP Recovery partition (select products only) .............................................. 166
Using HP Recovery media to recover ............................................................................ 166
Changing the computer boot order .............................................................................. 167
Removing the HP Recovery partition (select products only) ....................................... 168
12 Specications .......................................................................................................................................... 169
Computer specications .................................................................................................................................... 169
39.6-cm (15.6-in) display specications .......................................................................................................... 170
Solid-state drive specications ......................................................................................................................... 170
Hard drive specications ................................................................................................................................... 171
13 Power cord set requirements .................................................................................................................... 172
Requirements for all countries .......................................................................................................................... 172
Requirements for specic countries and regions ............................................................................................. 172
14 Statement of memory volatility ................................................................................................................ 174
Nonvolatile memory usage ............................................................................................................................... 177
Questions and answers ..................................................................................................................................... 179
Using HP Sure Start (select models only) .......................................................................................................... 180
15 Recycling ................................................................................................................................................ 181
Index ........................................................................................................................................................... 182
xii
1 Product description
Category Description EliteBook 850 ZBook 15u
Product Name HP EliteBook 850 G4 Notebook PC √
HP ZBook 15u G4 Mobile Workstation √
Processors 7th-generation Intel® Core™ processors:
Intel Core i7-7600U
Intel Core i7-7500U
Intel Core i5-7300U
Intel Core i5-7200U
Intel Core i3-7100U √
Chipset Integrated with processor √ √
Graphics Internal graphics:
Intel HD Graphics 620
Supports dual-display ports through the dock
Supports 3 independent displays through the 2013 Ultraslim Docking Station
AMD Litho Pro 128-bit √
AMD FirePro W4190M (2 GB dedicated GDDR5; supports up to 3 independent
displays via internal LCD Panel, system DisplayPort, system VGA, or using the HP
UltraSlim Docking Station DisplayPort and VGA ports (sold separately))
Microsoft DirectX 12 (Shader Model 5.0) and OpenGL 4.3 capable
AMD Enduro™ Technology supported
Panel 39.6-cm (15.6-in), eDP slim display
High-denition (HD), AntiGlare (AG), SVA, 220 nits (1366 x 768) with and without
webcam
Full high-denition (FHD), AntiGlare (AG), SVA, 300 nits (1920 x 1080) with and
without webcam
Ultra high-denition (UHD), AntiGlare (AG), UWVA, eDP 1.3, 340 nits (3840 x 2160)
with and without webcam (not available with WWAN)
Full high-denition (FHD), SVA, 300 nits (1920 x 1080) with touch and webcam
*All display assemblies include two wireless local area network (WLAN) antenna
cables and NFC antenna
√ √
√ √
√
√
*WWAN models include two wireless wide area network (WWAN) antenna cables
* supports privacy lter
39.6-cm (15.6-in), eDP slim display
Full high-denition (FHD), AntiGlare (AG) 60%, SVA, 300 nits (1920 x 1080) with and
without webcam
√
1
Category Description EliteBook 850 ZBook 15u
Full high-denition (FHD), AntiGlare (AG) 72%, UWVA, 300 nits (1920 x 1080) with
and without webcam
Ultra high-denition (UHD), AntiGlare (AG) 95%, UWVA, eDP 1.3, 340 nits (3840 x
2160) with and without webcam (not available with WWAN)
Full high-denition (FHD), SVA 60%, 300 nits (1920 x 1080) with touch and webcam
*All display assemblies include two wireless local area network (WLAN) antenna
cables and NFC antenna
*WWAN models include two wireless wide area network (WWAN) antenna cables
* supports privacy lter
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support
Supports up to 32 GB of system RAM in the following congurations:
●
32768 MB (16384 MB×2)
●
16384 MB (16384 MB×1 or 8192 MB×2)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Primary
storage
Hard drives:
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses
Serial ATA
●
1 TB, 5400 rpm
●
500 GB, 7200 rpm, self-encrypting (FIPS-140-2)
●
500 GB, 7200 rpm, self-encrypting (Opal 2)
●
500 GB, 7200 rpm
●
500 GB, hybrid, 8 GB cache
M.2 solid-state drives (PCIe; 2280, NGFF):
●
512 GB, PCIe, Gen3×4, SS/DS, NVMe, MLC
●
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
●
512 GB, PCIe, Gen3×4, NVMe, TLC
●
360 GB, PCIe, Gen3×4, NVMe, SS, TLC
●
256 GB, PCIe, , Gen3×4, NVMe, TLC
√ √
√ √
√
M.2 solid-state drives (SATA-3; 2280, NGFF):
●
512 GB, SATA-3, SS, TLC, FIPS-140-2
●
256 GB, SATA-3, self-encrypting (SED), Opal 2, TLC
M.2 solid-state drives (PCIe, 2280, NGFF):
●
1 TB, PCIe, NVMe, MLC; HP Z Turbo Drive
●
512 GB, PCIe, NVMe, TLC, Opal 2; HP Z Turbo Drive
●
512 GB, PCIe, NVMe, MLC; HP Z Turbo Drive
2 Chapter 1 Product description
√
√
Category Description EliteBook 850 ZBook 15u
●
256 GB, PCIe, NVMe, MLC, HP Z Turbo Drive
●
256 GB, PCIe, NVMe, TLC; HP Z Turbo Drive
M.2 solid-state drives (SATA-3, 2280, NGFF):
●
512 GB, SATA-3, SS, FIPS-140-2, TLC
●
256 GB, SATA-3, self-encrypting (SED), Opal 2, TLC
Audio and
video
Ethernet Intel Ethernet Connection I219-LM 10/100/1000
Wireless
networking
Dual-array microphone
Premium stereo speakers (2)
Webcam (720p)
Supports “no camera” option
HP Bang & Olufsen Audio √ √
Intel Ethernet Connection I219-V 10/100/1000
S3/S4/S5 Wake-on-LAN
WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2
combo card
WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Supports the following WLAN formats:
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor
(vPro)
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor
(non-vPro)
●
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter
(non-vPro)
Two WLAN antennas built into display assembly
Supports “no WLAN” option
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN (Intel only)
Support for WiFi in BIOS (Intel WLAN only)
Support for HP Sure Connect
√
√ √
√ √
√ √
√ √
NFC:
Integrated NFC NXP NPC100 I2C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
WWAN:
Integrated wireless wide area network (WWAN) options by way of wireless module
√ √
√ √
3
Category Description EliteBook 850 ZBook 15u
Two WWAN antennas (world wide 5 band, congured at top of panel on all units)
Supports the following WWAN formats:
●
Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
●
Huawei HP It4132 - LTE/HSPA+ with GPS M.2
●
Fibocom HP hs3210 WW HSPA+ without GPS
Supports “no WWAN” option
External media
cards
Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz; hot plug/
Docking Ultraslim side Docking Station
Keyboard/
pointing
devices
Memory card reader (SD, SDHC, SDXC) √ √
unplug and auto detect
USB Type-C (basic)
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
USB 3.1 Gen 1 charging port
USB 3.1 Gen 1 port
2013 Ultraslim Docking Station
Keyboard:
Dual point, Dura keys, backlit, spill resistant with drain
Dual point, spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
√ √
√ √
√ √
√ √
√ √
Power
requirements
Battery:
3 cell HP Long Life, 51 WHr, li-ion
AC adapter:
65 W HP Smart AC adapter, fast charging
45 W HP Smart AC adapter
45 W, 2-prong AC adapter
Power cord:
3 wire plug, 1 m
2 wire plug, 1 m √
4 Chapter 1 Product description
√ √
√ √
√
√ √
Category Description EliteBook 850 ZBook 15u
3 wire plug, 1.8 m
Security Security lock
Fingerprint reader
Supports “no ngerprint reader” option
Supports Trusted Platform Module (TPM) 2.0/1.2 downgradeable (Inneon,
soldered down; default is TPM 2.0)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Operating
system
Preinstalled:
Windows 10 Home 64
Windows 10 Professional 64
FreeDOS 2.0
NeoKylin 64-bit
Preinstalled:
Windows 10 Home 64
Windows 10 Professional 64
FreeDOS 2.0
Restore Media–DR/SR-DVD
Windows 10
√ √
√
√
√ √
NeoKylin Linux √
Restore Media–OS-DVD
Windows 10 Professional 64
USB Restore
Windows 10
Windows 10 drivers
Certied
Microsoft WHQL
Red Hat Enterprise Linux (RHEL) √
Web-only support
Windows 10 Enterprise
Windows 10 Enterprise 64 LTSB 1507
Red Hat Enterprise Linux 6 Workstation (RHEL)
Red Hat Enterprise Linux 7 Workstation (RHEL)
Serviceability End user replaceable parts:
AC adapter
Battery
√ √
√ √
√ √
√ √
√
√ √
5
Category Description EliteBook 850 ZBook 15u
Hard drive
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
6 Chapter 1 Product description
2 External component identication
Right
Component Description
(1) USB Type-C basic port When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
Right 7
Left
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vents (2) Enable airow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
(5) Smart card reader Supports optional smart cards.
8 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 9
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Near Field Communications (NFC) tapping area
(select products only)
(8) Right TouchPad button Functions like the right button on an external mouse.
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the computer and
transfer data back and forth.
10 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Microphone mute light
(3) Num lk light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
(5) Mute light
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
letters.
(7) TouchPad light
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 11
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 15 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon, and then select Power
Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
12 Chapter 2 External component identication
wireless connection.
Keys
Component Description
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 14
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Executes frequently used system functions when pressed in
combination with the fn key.
See Using the hot keys on page 14
(5) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lk is on, the integrated keypad can be used like an
external numeric keypad.
Top 13
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the backlight keyboard o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
computer.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
R Pauses or breaks an operation. This replaces the break key.
C Locks cell. This replaces the scroll lock key.
S Sends a programming query. This replaces the sys rq key.
14 Chapter 2 External component identication
Bottom
Component Description
(1) Docking connectors (2) Connect an optional docking device.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
16 Chapter 2 External component identication
Labels
The labels laser etched on the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
18 Chapter 3 Illustrated parts catalog
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