HP ZBook 15 G4 Mobile Maintenance and Service Guide
HP ZBook 15 G4 Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: April 2017
Document Part number: 915575-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and ngerprint reader ......................................................................................................... 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Bracket Kit ............................................................................................................................................................ 21
Display assembly subcomponents ...................................................................................................................... 22
Cable Kit ............................................................................................................................................................... 23
Plastics Kit ........................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................ 30
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 32
Component replacement procedures .................................................................................................................. 32
Display subcomponents (bezel, panel, camera) ............................................................................... 32
Bottom cover ..................................................................................................................................... 36
Battery ............................................................................................................................................... 37
Memory module ................................................................................................................................ 38
Solid-state drive (M.2) ....................................................................................................................... 40
WLAN module .................................................................................................................................... 41
WWAN module ................................................................................................................................... 43
Smart card reader .............................................................................................................................. 45
Hard drive .......................................................................................................................................... 46
RTC battery ........................................................................................................................................ 48
Keyboard ........................................................................................................................................... 49
Heat sink assembly ........................................................................................................................... 52
Graphics board .................................................................................................................................. 56
Speakers ............................................................................................................................................ 57
TouchPad module .............................................................................................................................. 58
LED board .......................................................................................................................................... 59
Fans ................................................................................................................................................... 60
Fingerprint reader board ................................................................................................................... 61
System board .................................................................................................................................... 62
Display assembly ............................................................................................................................... 65
Lock bracket ...................................................................................................................................... 73
6 Troubleshooting guide ................................................................................................................................. 74
Resources ............................................................................................................................................................. 75
General troubleshooting steps ............................................................................................................................ 75
Identify the issue ............................................................................................................................... 76
1. Understand the issue .................................................................................................. 76
Boot up sequence ......................................................................................... 76
Failure classication ..................................................................................... 76
2. Examine the environment .......................................................................................... 78
3. Perform a visual inspection of hardware ................................................................... 79
4. Update BIOS and drivers ............................................................................................. 79
Manually updating BIOS and drivers ............................................................ 79
Remotely deploying BIOS and drivers .......................................................... 79
Analyze the issue ............................................................................................................................... 79
5. Remove or uninstall recently added hardware, software .......................................... 79
6. HP Hardware Diagnostics and Tools ........................................................................... 80
HP PC Hardware Diagnostics (UEFI) ............................................................. 80
HP Support Assistant (HPSA) ....................................................................... 82
vi
HP BIOS Conguration Utility (BCU) ............................................................. 83
HP Image Diagnostic Tool ............................................................................. 83
HP Thermal Monitor ..................................................................................... 83
Non HP diagnostics tools ............................................................................. 83
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 84
Status lights .................................................................................................. 84
Interpreting system validation diagnostic front panel LEDs and
audible codes
POST error messages ................................................................................... 86
Power Good (Troubleshooting) lights .......................................................... 88
Resolve the issue ............................................................................................................................... 89
8. Hard reset .................................................................................................................... 89
9. Soft reset (Default Settings) ....................................................................................... 90
10. Reseat cables and connections ................................................................................ 90
11. Test with minimum conguration ............................................................................ 91
Essential hardware conguration ................................................................ 91
Safe mode ..................................................................................................... 92
12. Test with veried working conguration (hardware and/or operating system) ..... 92
13. Replace the system board ........................................................................................ 92
Verify solution ................................................................................................................................... 93
Helpful Hints ........................................................................................................................................................ 93
At startup ........................................................................................................................................... 93
During operation ............................................................................................................................... 94
Consulting with HP Service ............................................................................................................... 94
Common issues and possible solutions .............................................................................................................. 95
Power-on issues ................................................................................................................................ 95
No Power ......................................................................................................................... 95
Intermittent power-on, shutdown, reboot ..................................................................... 97
AC adapter issue .............................................................................................................. 98
Battery not recognized, not charging ............................................................................. 99
Battery discharges too fast .......................................................................................... 100
Burnt smell .................................................................................................................... 101
POST ................................................................................................................................................ 101
No video (with power) ................................................................................................... 101
Blinking lights ............................................................................................................... 102
Diagnostics error messages ......................................................................................... 103
BIOS password .............................................................................................................. 104
Performance (OS) ............................................................................................................................ 104
Intermittent shutdown ................................................................................................. 105
Blue screen .................................................................................................................... 106
................................................................................................ 85
vii
Freeze at Windows Logo (hang/lockup) ....................................................................... 108
Electromagnetic Interference (EMI) .............................................................................. 109
No wake up .................................................................................................................... 110
Unresponsive ................................................................................................................ 111
Slow performance ......................................................................................................... 111
HP Smart Adapter warning message ........................................................................... 112
Incorrect time and date ................................................................................................ 112
Display ............................................................................................................................................. 113
Display anomalies ......................................................................................................... 113
Symptom .................................................................................................... 113
Quick check ................................................................................................. 114
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 114
Display assembly diagram ......................................................................... 115
Dead pixel ..................................................................................................................... 115
No video (internal) ........................................................................................................ 115
No video (external) ....................................................................................................... 116
DisplayPort/VGA ........................................................................................................... 116
HDMI .............................................................................................................................. 116
No or bad external video via docking ........................................................................... 117
Incorrect or missing color/distorted image .................................................................. 117
Touch screen ................................................................................................................. 118
I/O devices ....................................................................................................................................... 119
Keyboard ....................................................................................................................... 119
Keyboard point stick ..................................................................................................... 120
Keyboard backlight ....................................................................................................... 120
TouchPad ....................................................................................................................... 121
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 121
Network connectivity wireless (WLAN) ........................................................................ 122
WWAN ............................................................................................................................ 123
USB ................................................................................................................................ 124
Smart card reader ......................................................................................................... 125
Speaker, headphone - audio issues .............................................................................. 126
Thunderbolt (TB) ........................................................................................................... 127
Thunderbolt 3 dock ....................................................................................................... 128
Storage ............................................................................................................................................ 129
Hard drive/solid-state drive not recognized ................................................................ 130
No boot to operating system (no read/write error) ..................................................... 130
Read-write error ........................................................................................................... 131
Slow performance ......................................................................................................... 131
Blue screen (BSOD) error .............................................................................................. 131
Noisy hard drive ............................................................................................................ 132
viii
Mechanical ....................................................................................................................................... 133
Fan error message - 90B .............................................................................................. 133
Noise (sound) ................................................................................................................ 134
Fan runs constantly ...................................................................................................... 135
Thermal shutdown (hot) ............................................................................................... 136
Stuck power button ...................................................................................................... 137
Additional information ...................................................................................................................................... 137
Acronyms ......................................................................................................................................... 137
Blinking lights and boot error codes ............................................................................................... 138
Processor not executing code ...................................................................................... 138
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 138
Memory module error ................................................................................................... 139
Graphics Controller Error (No Controller) ..................................................................... 139
Failure - System Board Error ........................................................................................ 139
Intel Trusted Execution Technology (TXT) Error .......................................................... 139
Sure Start unable to nd valid BIOS Boot Block image ................................................ 139
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 140
POST Error Messages and User Actions .......................................................................................... 140
Routine Maintenance for Performance Improvement .................................................................... 141
Common Blue Screen Error Messages ............................................................................................ 142
Error message list ......................................................................................................... 142
Bug check symbolic names ........................................................................................... 142
Microsoft general troubleshooting of Windows bug check codes ............................... 143
Use Windows Debugging Tool ......................................................................................................... 143
Windows Software Development Kit (SDK) .................................................................. 144
Display Issue: Pixel Anomalies ........................................................................................................ 148
Cable management ......................................................................................................................... 149
Connector types .............................................................................................................................. 150
7 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 152
Using Computer Setup ....................................................................................................................................... 152
Starting Computer Setup ................................................................................................................ 152
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ........................ 152
Navigating and selecting in Computer Setup ................................................................................. 152
Restoring factory settings in Computer Setup ............................................................................... 153
Updating the BIOS ........................................................................................................................... 153
Determining the BIOS version ...................................................................................... 153
Downloading a BIOS update ......................................................................................... 154
Changing the boot order using the f9 prompt ................................................................................ 155
TPM BIOS settings (select products only) ......................................................................................................... 155
Using HP Sure Start (select products only) ....................................................................................................... 155
ix
8 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 156
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 156
9 Backing up, restoring, and recovering ......................................................................................................... 158
Creating recovery media and backups .............................................................................................................. 158
Creating HP Recovery media (select products only) ....................................................................... 158
Using Windows tools ......................................................................................................................................... 159
Restore and recovery ......................................................................................................................................... 160
Recovering using HP Recovery Manager ........................................................................................ 160
What you need to know before you get started ........................................................... 160
Using the HP Recovery partition (select products only) .............................................. 161
Using HP Recovery media to recover ............................................................................ 161
Changing the computer boot order .............................................................................. 162
Removing the HP Recovery partition (select products only) ....................................... 163
10 Specications .......................................................................................................................................... 164
Computer specications .................................................................................................................................... 164
Hard drive specications ................................................................................................................................... 165
M.2 solid-state drive specications .................................................................................................................. 166
M.2 PCIe solid-state drive specications .......................................................................................................... 167
11 Statement of memory volatility ................................................................................................................ 168
Nonvolatile memory usage ............................................................................................................................... 170
Questions and answers ..................................................................................................................................... 172
Using HP Sure Start (select models only) .......................................................................................................... 173
12 Power cord set requirements .................................................................................................................... 174
Requirements for all countries .......................................................................................................................... 174
Requirements for specic countries and regions ............................................................................................. 175
13 Recycling ................................................................................................................................................ 177
Index ........................................................................................................................................................... 178
x
1 Product description
Category Description
Product Name HP ZBook 15 G4 Mobile Workstation
Processors 7th Generation Intel® Core™ processors
Intel Core i7-7820HQ 2.9-GHz (turbo up to 3.9-GHz) processor (2400-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
Intel Core i7-7700HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3
cache, 45 W)
Intel Core i5-7440HQ 2.8-GHz (turbo up to 3.8-GHz) processor (2400-MHz FSB, 6.0-MB L3
cache, 45 W)
Intel Core i5-7300HQ 2.5-GHz (turbo up to 3.5-GHz) processor (2400-MHz FSB, 6.0-MB L3
cache, 45 W)
7th Generation Intel Xeon processors
Intel Xeon E3-1535M v6, 3.1-GHz (turbo up to 4.2-GHz) processor (2400-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
Intel Xeon E3-1505M v6, 3.0-GHz (turbo up to 4.0-GHz) processor (2133-MHz front-side bus
(FSB), 8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM238 chipset
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
Discrete MXM daughter card
●
NVIDIA® Quadro® M2200M (N17P-Q3 with 4-GB GDDR5 graphics subsystem memory
(256-MB×32, 1.35-V, 6Gbps, Qty 4)
●
NVIDIA Quadro M1200M (N17P-Q1 with 4-GB GDDR5 graphics subsystem memory (256MB×32, 1.35-V, 6Gbps, Qty 4)
●
NVIDIA Quadro M620 (N17M-Q3 with 2-GB GDDR5 graphics subsystem memory (128MB×32, 1.35-V, 6 or 7 Gbps, Qty 4)
●
AMD Radeon Pro™ WX4150 (256-MB×32, 1.35-V, 1500 MHz, Qty 4)
Support "No Discrete Graphics" option
Support for hybrid (switchable) graphics
Support NVIDIA Optimus Technology
Support AMD Enduro Technology
Support for open GL
Support for DisplayPort 1.2 (supported through Thunderbolt 3)
Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
Support for NVIDIA Mosaic Technology
Support AMD Eyenity Technology
1
Category Description
Panel 39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
●
FHD (1920×1080), SVA, 60% CG, slim, 300 nits with or without camera
●
FHD (1920×1080), UWVA, 72% CG. slim, 300 nits with or without camera
●
FHD (1920×1080), UWVA, 72% CG, slim, 300 nits, touch screen, with camera
●
UHD (3840×2160), UWVA, Dream Color 3, 95% NTSC, 340 nits with or without camera
Memory Four customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz, dual channel memory
Support for DDR4 2400-MHz, single channel memory
Support for 64-GB of system RAM in the following congurations:
DDR4-2400 (for use in models with Core processors):
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2, or 4096-MB×4)
●
8192-MB total system memory (8192-MB×1, 4096-MB×2)
ECC DDR4-2400 (for use in models with Xeon processors):
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2)
●
8192-MB total system memory (8192-MB×1)
Primary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA
512-GB SATA-3 SS TLC FIPS-140-2
256-GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
PCIe
1-TB, NVMe, MLC (Z Turbo Drive)
512-GB, NVMe, MLC (Z Turbo Drive)
512-GB, NVMe, Opal 2, TLC (Z Turbo Drive)
256-GB, NVMe, MLC (Z Turbo Drive)
256-GB, NVMe,TLC (Z Turbo Drive)
Secondary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280) (only available if primary M.2 drive is selected):
SATA
512-GB SATA-3 SS TLC FIPS-140-2
256-GB SATA-3 Self-Encrypting Drive (Opal 2) TLC
PCIe (not available if primary M.2 SATA drive is selected)
1-TB, NVMe, MLC (Z Turbo Drive)
512-GB, NVMe, MLC (Z Turbo Drive)
512-GB, NVMe, Opal 2, TLC (Z Turbo Drive)
2 Chapter 1 Product description
Category Description
256-GB, NVMe, MLC (Z Turbo Drive)
256-GB, NVMe,TLC (Z Turbo Drive)
Primary 2.5-in SATA hard drive Primary 2.5-in storage not required if PCIe SSD selected
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for 3D DriveGuard hard drive protection
Support for the following hard drives:
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 7200-rpm, self-encrypting drive, OPAL 2
●
500-GB, 5400-rpm, self-encrypting drive, FIPS
●
500-GB, 5400-rpm, hybrid SSD 8 GB cache
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
1-TB SATA-3, TLC
●
256-GB SATA-3, TLC
Audio and video Stereo speakers (2)
Dual array microphone (dual mic conguration tied to camera)
HP Bang & Olufsen Audio
HD 720p camera
Intel SST Audio
Support for no camera option
Ethernet Intel I219-LM Gigabit Network Connection (10/100/1000 Ethernet)
S3/S4/S5 wake on LAN
Wireless WLAN
WLAN options via minicard
Two WLAN antennas built into display assembly
Support "No WLAN/No Bluetooth" option
IBluetooth Disabled IOPT
Support for Miracast
Support for the following WLAN formats:
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
WPAN
Bluetooth® 4.2 only supported via combo card
WWAN
SIM Module (3FF/mini SIM) (user accessible behind battery)
Two WWAN antennas built into display assembly
WWAN antennas (2) (world wide 5 band, congured at top of panel on all units except UHD)
3
Category Description
Supports "No WWAN" option
Supports WWAN after market option
Support for the following WWAN formats:
●
Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2
●
Fibocom HP hs3210 WW HSPA+ w/o GPS
External media cards Integrated SD UHS-II ash media slot (Realtek) - supports SD, SDHC, SDXC
Ports Multi-Pin AC Port
Combination mic-in/stereo headphone jack
(2) USB Type-C (Thunderbolt 3)
RJ-45 (Ethernet)
(1) USB 3.0 Charging Port (S3/S5)
(2) USB 3.0 Ports
HDMI
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug
and auto detection for correct output to wide-aspect vs. standard aspect video
Docking Support for HP Thunderbolt Docking Station
Keyboard/pointing devices Keyboard
Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
DuraKeys
Spill resistant with drain
Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons TouchPad)
TouchPad
On/o button
Glass with chemical etched surface (DuraPad)
Support for 2-way scroll
Taps enabled by default
Gestures enabled by default:
●
2-nger scrolling
●
2-nger zoom (pinch)
Image sensor TouchPad
Power requirements AC adapter
150-W HP Smart Adapter, slim
Battery
9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
Security Support security lock
4 Chapter 1 Product description
Power cord (localized)
3-wire plug (with ground pin) (C5) 1.0m with tags
Category Description
Trusted platform module (TPM 9670) 2.0 (Inneon; soldered down)
Fingerprint reader
Support "No Fingerprint Reader" option
Integrated smart card reader
BIOS preboot power on - BIOS option (password, ngerprint)
Drive encryption preboot option - (password; ngerprint; selected smart cards)
Operating system Preinstalled
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Professional 64
FreeDOS 2.0
Restore media
Windows 10 DRUSB
Windows 10 DRDVD
Win 10 Pro 64 OSUSB
Win 10 Pro 64 OSDVD
Supported
Red Hat Enterprise Linux (RHEL) 7.x 64 bit
Web-only support
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1507
Tested and documented
Windows 7 Professional 64
Windows 7 Enterprise 64
Serviceability End user replaceable parts
AC adapter
5
2 Components
Right
NOTE: The term “hard drive”, “hard disk”, and/or “solid-state drive (SSD)” is used to generically refer the
computer’s primary mass storage.
Component Description
(1) Smart card reader Supports optional smart cards.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
(4) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
6 Chapter 2 Components
Component Description
(5) USB Type-C SuperSpeed and Thunderbolt ports
(2)
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
When the computer is on, connect and charge USB devices that
have Type-C connectors, such as cell phones, cameras, activity
trackers, or smartwatches, and provide high-speed data
transfer.
– or –
Connect to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– or –
Connect a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt
docking station.
– or –
Connect a DisplayPort device that has a USB Type-C connector,
providing display output.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Right 7
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (right): The network is connected.
●
Blinking amber (left): Activity is occurring on the network.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(5) Memory card reader (select products only) Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
8 Chapter 2 Components
Display
Component Description
(1) WLAN antennas* (2) (internal; select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (2) (internal; select products
only)
(3) Internal microphones (2) (select products only) Record sound.
(4) Camera light (select products only) On: The camera is in use.
(5) Camera (select products only) Records video and captures photographs. Some models allow you to
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
video conference and chat online using streaming video.
To use the camera:
▲ Type camera in the taskbar search box, and then select
Camera.
Display 9
Keyboard area
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Components
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lk light On: Num lock is on.
(5) Wireless light
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Microphone is o.
●
White: Microphone is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Keyboard area 11
Buttons and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon and then select
Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
12 Chapter 2 Components
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
Component Description
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Action keys on page 14.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 14.
(5) num lk key Alternates between the navigational and numeric functions on
an integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the hot key alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
14 Chapter 2 Components
Bottom
Component Description
(1) Speakers (2) Produce sound.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Front
Component Description
(1) Wireless light
(2) Power light
(3) Battery light When AC power is connected:
●
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
Amber: All wireless devices are o.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
(4) Drive light
(5) Speakers (2) Produce sound.
16 Chapter 2 Components
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Model name (select products only)
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (Touch screen; FHD, UWVA; includes camera) 921058-001
(2) Display assembly (Non-touch; UHD, UWVA)
For more display assembly spare part information, see Display assembly subcomponents on page 22
Without camera 921059-001
With camera 921060-001
(3) Keyboard (backlit; includes TouchPad and keyboard cables)
For a list of keyboard country codes, see Keyboard on page 49.
The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4) Top cover (includes thermal pad) 928426-001
(5) RTC battery (includes cable and double-sided adhesive) 922939-001
(6) TouchPad module
The TouchPad module cable is available in the Cable Kit using spare part number 848244-001.
(7) Graphics board (includes replacement thermal material)
NVIDIA Quadro M2200 graphics board 924955-001
NVIDIA Quadro M1200 graphics board 924954-001
NVIDIA Quadro M620 graphics board 924953-001
AMD Radeon Pro WX 4150 924956-001
(8) Hard drives or solid-state drives, 2.5-inch (does not include hard drive bracket or screws)
1-TB, solid-state drive 924027-001
1-TB, 5400-rpm 762990-002
500-GB, 5400-rpm, hybrid 8 GB 732000-002
848311-xx1
850944-001
500-GB, 7200-rpm 703267-002
500-GB, 5400-rpm, FIPS 820572-002
500-GB, 7200-rpm, self-encrypting 820573-002
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 848231-001
(9) LED board 848246-001
(10) Smart card reader
The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
(11) Battery (9-cell, 90-WHr, 2.635-AHr, li-ion) 808452-002
(12) Fingerprint reader board (includes cable)
The ngerprint reader bracket is available in the Bracket Kit, spare part number 848232-001.
(13) Speakers (include cable) 848233-001
(14) Memory module (DDR4-2400)
For use in models with Intel Core processors
848245-001
850151-001
Computer major components 19
Item Component Spare part number
For use in models with Xeon Core processors
Heat sink assembly (includes replacement thermal material)
(15) For use only in models with UMA graphics memory 922938-001
(16) For use only in models with Nvidia Quadro M1200 and M620 graphics boards 922935-001
(16) For use only in models with Nvidia Quadro M2200 graphics boards 922936-001
(16) For use only in models with the AMD Radeon Pro graphics board 922937-001
(17) Solid-state drive (SSD); M.2
SATA-3 drives, TLC:
●
16-GB 862396-852
●
8-GB 862398-852
●
4-GB 862397-852
●
16-GB 835886-002
●
8-GB 835887-002
●
512-GB, FIPS 921052-001
●
256-GB, TLC 932478-001
●
256-GB, self-encrypting drive (SED), OPAL 2 921053-001
Z Turbo drives; PCIe:
(18) WWAN module
HP lt4120 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module 800870-002
Fibocom HP hs3210 WW HSPA+ w/o GPS 918670-852
Huawei HP It4132, LTE/HSPA+ 4G w/GPS M.2 918671-852
(19) WLAN module
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-852
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 918855-852
Fan
(20) Fan for use near the processor 848251-001
(21) Fan for use near the graphics board 848252-001
●
1-TB, MLC 921057-001
●
512-GB, self-encrypting drive (SED), OPAL 2, TLC 921054-001
●
512-GB, MLC 921056-001
●
256-GB, TLC 921055-001
●
256-GB, MLC 921051-001
(22) System board (includes replacement thermal material)
All system boards use the following part numbers:
20 Chapter 3 Illustrated parts catalog
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