HP ZBook 15 G3 Mobile Maintenance and Service Guide
HP ZBook 15 G3 Mobile Workstation
Maintenance and Service Guide
© Copyright 2016, 2017 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: October 2017
First Edition: January 2016
Document Part number: 839656-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and ngerprint reader ......................................................................................................... 10
Special function keys ........................................................................................................................ 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Bracket Kit ............................................................................................................................................................ 22
Cable Kit ............................................................................................................................................................... 22
Plastics Kit ........................................................................................................................................................... 23
Mass storage devices ........................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................ 30
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 34
SIM card ............................................................................................................................................. 35
Memory module ................................................................................................................................ 36
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 38
Component replacement procedures .................................................................................................................. 38
Display subcomponents (bezel, panel, webcam) ............................................................................. 38
Solid-state drive (M.2) ....................................................................................................................... 42
WLAN module .................................................................................................................................... 44
WWAN module ................................................................................................................................... 46
RTC battery ........................................................................................................................................ 47
Keyboard ........................................................................................................................................... 49
Speakers ............................................................................................................................................ 52
Touchpad module .............................................................................................................................. 53
LED board .......................................................................................................................................... 54
Fans ................................................................................................................................................... 55
Smart card reader .............................................................................................................................. 57
Hard drive .......................................................................................................................................... 58
Fingerprint reader board ................................................................................................................... 60
Heat sink assembly ........................................................................................................................... 62
Graphics board .................................................................................................................................. 66
System board .................................................................................................................................... 67
Buttons .............................................................................................................................................. 70
Display assembly ............................................................................................................................... 71
Lock bracket ...................................................................................................................................... 79
7 Troubleshooting guide ................................................................................................................................. 80
Resources ............................................................................................................................................................. 81
General troubleshooting steps ............................................................................................................................ 81
Identify the issue ............................................................................................................................... 82
1. Understand the issue .................................................................................................. 82
Boot up sequence ......................................................................................... 82
Failure classication ..................................................................................... 82
2. Examine the environment .......................................................................................... 84
3. Perform a visual inspection of hardware ................................................................... 85
4. Update BIOS and drivers ............................................................................................. 85
Manually updating BIOS and drivers ............................................................ 85
vi
Remotely deploying BIOS and drivers .......................................................... 85
Analyze the issue ............................................................................................................................... 85
5. Remove or uninstall recently added hardware, software .......................................... 85
6. HP Hardware Diagnostics and Tools ........................................................................... 86
HP PC Hardware Diagnostics (UEFI) ............................................................. 86
HP Support Assistant (HPSA) ....................................................................... 88
HP BIOS Conguration Utility (BCU) ............................................................. 89
HP Image Diagnostic Tool ............................................................................. 89
HP Thermal Monitor ..................................................................................... 89
Non HP diagnostics tools ............................................................................. 89
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 90
Status lights .................................................................................................. 90
Interpreting system validation diagnostic front panel LEDs and
audible codes ................................................................................................ 91
POST error messages ................................................................................... 92
Power Good (Troubleshooting) lights .......................................................... 93
Resolve the issue ............................................................................................................................... 94
8. Hard reset .................................................................................................................... 94
9. Soft reset (Default Settings) ....................................................................................... 95
10. Reseat cables and connections ................................................................................ 95
11. Test with minimum conguration ............................................................................ 96
Essential hardware conguration ................................................................ 96
Safe mode ..................................................................................................... 97
12. Test with veried working conguration (hardware and/or operating system) ..... 97
13. Replace the system board ........................................................................................ 97
Verify solution ................................................................................................................................... 98
Helpful Hints ........................................................................................................................................................ 98
At startup ........................................................................................................................................... 98
During operation ............................................................................................................................... 99
Consulting with HP Service ............................................................................................................. 100
Common issues and possible solutions ............................................................................................................ 100
Power-on issues .............................................................................................................................. 100
No Power ....................................................................................................................... 100
Intermittent power-on, shutdown, reboot ................................................................... 102
AC adapter issue ........................................................................................................... 103
Battery not recognized, not charging ........................................................................... 104
Battery discharges too fast .......................................................................................... 105
Burnt smell .................................................................................................................... 106
POST ................................................................................................................................................ 106
No video (with power) ................................................................................................... 106
vii
Blinking lights ............................................................................................................... 107
Diagnostics error messages ......................................................................................... 108
BIOS password .............................................................................................................. 109
Performance (OS) ............................................................................................................................ 109
Intermittent shutdown ................................................................................................. 110
Blue screen .................................................................................................................... 111
Freeze at Windows Logo (hang/lockup) ....................................................................... 113
Electromagnetic Interference (EMI) .............................................................................. 114
No wake up .................................................................................................................... 114
Unresponsive ................................................................................................................ 116
Slow performance ......................................................................................................... 116
HP Smart Adapter warning message ........................................................................... 117
Incorrect time and date ................................................................................................ 117
Display ............................................................................................................................................. 118
Display anomalies ......................................................................................................... 118
Symptom .................................................................................................... 118
Quick check ................................................................................................. 119
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 119
Display assembly diagram ......................................................................... 120
Dead pixel ..................................................................................................................... 120
No video (internal) ........................................................................................................ 120
No video (external) ....................................................................................................... 121
DisplayPort/VGA ........................................................................................................... 121
HDMI .............................................................................................................................. 121
No or bad external video via docking ........................................................................... 122
Incorrect or missing color/distorted image .................................................................. 122
Touch screen ................................................................................................................. 123
I/O devices ....................................................................................................................................... 124
Keyboard ....................................................................................................................... 124
Keyboard point stick ..................................................................................................... 125
Keyboard backlight ....................................................................................................... 125
TouchPad ....................................................................................................................... 126
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 126
Network connectivity wireless (WLAN) ........................................................................ 127
WWAN ............................................................................................................................ 128
USB ................................................................................................................................ 129
Smart card reader ......................................................................................................... 130
Speaker, headphone - audio issues .............................................................................. 131
Thunderbolt (TB) ........................................................................................................... 132
Storage ............................................................................................................................................ 133
Hard drive/solid-state drive not recognized ................................................................ 134
viii
No boot to operating system (no read/write error) ..................................................... 134
Read-write error ........................................................................................................... 135
Slow performance ......................................................................................................... 135
Blue screen (BSOD) error .............................................................................................. 135
Noisy hard drive ............................................................................................................ 136
Mechanical ....................................................................................................................................... 137
Fan error message - 90B .............................................................................................. 137
Noise (sound) ................................................................................................................ 138
Fan runs constantly ...................................................................................................... 139
Thermal shutdown (hot) ............................................................................................... 140
Stuck power button ...................................................................................................... 140
Additional information ...................................................................................................................................... 141
Acronyms ......................................................................................................................................... 141
Blinking lights and boot error codes ............................................................................................... 142
Processor not executing code ...................................................................................... 142
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 142
Memory module error ................................................................................................... 142
Graphics Controller Error (No Controller) ..................................................................... 143
Failure - System Board Error ........................................................................................ 143
Intel Trusted Execution Technology (TXT) Error .......................................................... 143
Sure Start unable to nd valid BIOS Boot Block image ................................................ 143
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 144
POST Error Messages and User Actions .......................................................................................... 144
Routine Maintenance for Performance Improvement .................................................................... 146
Common Blue Screen Error Messages ............................................................................................ 146
Error message list ......................................................................................................... 146
Bug check symbolic names ........................................................................................... 146
Microsoft general troubleshooting of Windows bug check codes ............................... 147
Use Windows Debugging Tool ......................................................................................................... 147
Windows Software Development Kit (SDK) .................................................................. 148
Display Issue: Pixel Anomalies ........................................................................................................ 152
Cable management ......................................................................................................................... 153
Connector types .............................................................................................................................. 154
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 156
Using Computer Setup ....................................................................................................................................... 156
Starting Computer Setup ................................................................................................................ 156
Navigating and selecting in Computer Setup ................................................................................. 156
Restoring factory settings in Computer Setup ............................................................................... 157
Updating the BIOS ........................................................................................................................... 157
Determining the BIOS version ...................................................................................... 157
ix
Downloading a BIOS update ......................................................................................... 158
Changing the boot order using the f9 prompt ................................................................................ 159
TPM BIOS settings (select products only) ......................................................................................................... 159
Using HP Sure Start (select products only) ....................................................................................................... 159
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 160
Using Computer Setup ....................................................................................................................................... 160
Starting Computer Setup ................................................................................................................ 160
Navigating and selecting in Computer Setup ................................................................................. 160
Restoring factory settings in Computer Setup ............................................................................... 161
Updating the BIOS ........................................................................................................................... 162
Determining the BIOS version ...................................................................................... 162
Downloading a BIOS update ......................................................................................... 162
Changing the boot order using the f9 prompt ................................................................................ 163
TPM BIOS settings (select products only) ......................................................................................................... 163
Using HP Sure Start (select products only) ....................................................................................................... 164
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 165
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 165
11 Backup and recovery in Windows 7 ............................................................................................................ 167
Creating recovery media and backups .............................................................................................................. 167
Guidelines ........................................................................................................................................ 167
Creating recovery media with HP Recovery Disc Creator ............................................................... 167
Creating recovery media ............................................................................................... 168
Backing up your information .......................................................................................................... 168
Performing a system recovery .......................................................................................................................... 169
Using the Windows recovery tools .................................................................................................. 169
Using f11 recovery tools (select products only) ............................................................................. 170
Using Windows 7 operating system media ..................................................................................... 170
12 Backup and recovery in Windows 10 .......................................................................................................... 172
Creating recovery media and backups .............................................................................................................. 172
Creating HP Recovery media (select products only) ....................................................................... 172
Using Windows tools ......................................................................................................................................... 173
Restore and recovery ......................................................................................................................................... 173
Recovering using HP Recovery Manager ........................................................................................ 174
What you need to know before you get started ........................................................... 174
Using the HP Recovery partition (select products only) .............................................. 175
Using HP Recovery media to recover ............................................................................ 175
x
Changing the computer boot order .............................................................................. 175
Removing the HP Recovery partition (select products only) ....................................... 176
13 Specications .......................................................................................................................................... 177
Computer specications .................................................................................................................................... 177
Hard drive specications ................................................................................................................................... 178
M.2 solid-state drive specications .................................................................................................................. 179
M.2 PCIe solid-state drive specications .......................................................................................................... 180
14 Statement of memory volatility ................................................................................................................ 181
Nonvolatile memory usage ............................................................................................................................... 185
Questions and answers ..................................................................................................................................... 187
Using HP Sure Start (select models only) .......................................................................................................... 188
15 Power cord set requirements .................................................................................................................... 189
Requirements for all countries .......................................................................................................................... 189
Requirements for specic countries and regions ............................................................................................. 189
16 Recycling ................................................................................................................................................ 191
Index ........................................................................................................................................................... 192
xi
xii
1 Product description
Category Description
Product Name HP ZBook 15 G3 Mobile Workstation
Processors 6th Generation Intel® Core™ processors
●
Intel Core i7-6820HQ 2.7-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
●
Intel Core i7-6700HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
L3 cache, 45 W)
●
Intel Core i5-6440HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
L3 cache, 45 W)
6th Generation Intel Xeon processors
●
Intel Xeon E3-1545M 2.9-GHz (turbo up to 3.7-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
●
Intel Xeon E3-1505M 2.8-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM236 chipset
Graphics Intel UMA Graphics - with shared video memory
Intel HD Graphics 530 (for Core processors)
Intel HD Graphics P530 (for Xeon processors)
Discrete MXM daughter cards
●
NVIDIA® Quadro® M2200M
●
NVIDIA Quadro M2000M
●
NVIDIA Quadro M1200M
●
NVIDIA Quadro M1000M
●
NVIDIA Quadro M600M
●
AMD FirePro™ W5170M
Support "No Discrete Graphics" option
Support for hybrid (switchable) graphics
Support NVIDIA Optimus Technology
Support AMD Enduro Technology
Support for open GL
Support for DisplayPort 1.2 (supported through Thunderbolt 3)
Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
Support for NVIDIA Mosaic Technology
Support AMD Eyenity Technology
1
Category Description
Panel 39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
●
FHD (1920×1080), LED, SVA, 300 nits with or without camera
●
FHD (1920×1080), LED, UWVA, 300 nits with or without camera
●
FHD (1920×1080), LED, UWVA, 300 nits, touch screen, with or without camera
●
UHD (3840×2160), LED, UWVA, Dream Color 3, 340 nits with or without camera
Memory Four customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz, dual channel memory
Support for 64-GB of system RAM in the following congurations:
DDR4-2133 (for Core processors only)
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2 or 4096-MB×4)
●
8192-MB total system memory (8192-MB×1, 4096-MB×2)
ECC DDR4-2133 (for Xeon processors only)
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2)
●
8192-MB total system memory (8192-MB×1)
Primary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA
512-GB SATA-3, TLC
512-GB SATA-3 Self-Encrypting Drive (Opal 2)
512-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
256-GB SATA-3, TLC
256-GB SATA-3 Self-Encrypting Drive (Opal 2)
256-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
PCIe (Z Turbo)
1-TB PCIe SSD (NVMe), Z Turbo Drive
1-TB PCIe SSD (NVMe), TLC
512-GB PCIe SSD (NVMe), Z Turbo Drive
512-GB PCIe SSD (NVMe), TLC
256-GB PCIe SSD (NVMe), Z Turbo Drive
256-GB PCIe SSD (NVMe), TLC
Secondary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA
512-GB SATA-3, TLC
512-GB SATA-3 Self-Encrypting Drive (Opal 2)
2 Chapter 1 Product description
Category Description
512-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
256-GB SATA-3, TLC
256-GB SATA-3 Self-Encrypting Drive (Opal 2)
256-GB SATA-3 Self-Encrypting Drive (Opal 2), TLC
PCIe (Z Turbo)
1-TB PCIe SSD (NVMe), Z Turbo Drive
1-TB PCIe SSD (NVMe), TLC
512-GB PCIe SSD (NVMe), Z Turbo Drive
512-GB PCIe SSD (NVMe), TLC
256-GB PCIe SSD (NVMe), Z Turbo Drive
256-GB PCIe SSD (NVMe), TLC
Primary 2.5-in SATA hard drive Primary 2.5-in storage not required if PCIe SSD selected
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for 3D DriveGuard hard drive protection
Support for the following hard drives:
●
1-TB, 7200-rpm
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 7200-rpm, self-encrypting drive, OPAL 2
●
500-GB, 5400-rpm, self-encrypting drive, FIPS
●
500-GB, 5400-rpm, hybrid SSD 8 GB cache
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
1-TB SATA-3, TLC
●
256-GB SATA-3, TLC
Audio and video Stereo speakers (2)
Dual array microphone
Conexant Smart Amplier and Ambient Noise Suppression with DTS Studio Sound
HD 720p webcam
Intel SST Audio
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with iAMT
S3/S4/S5 wake on LAN
Wireless WLAN
WLAN options via minicard
Two WLAN antennas built into display assembly
Support "No WLAN/No Bluetooth" option
Intel Pro Wireless Display (WiDi Pro)
3
Category Description
Support for Miracast
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.2
●
Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.2 (non-vPro)
WWAN
SIM Module (3FF/mini SIM) (user accessible behind battery)
Two WWAN antennas built into display assembly
WWAN antennas (2) (world wide 5 band, congured at top of panel on all units except UHD)
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Intel® Mobile Broadband Module
●
HP lt4120 LTE/EVDO/HSPA+ Gobi™ 4G Mobile Broadband Module
External media cards Integrated SD UHS-II ash media slot (Realtek) - supports SD, SDHC, SDXC
Ports
Docking Support for HP ZBook 65/150/200 W Thunderbolt 3 Dock
Keyboard/pointing devices Keyboard
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
(2) USB Type-C (Thunderbolt 3)
●
RJ-45 (Ethernet)
●
USB 3.0 Charging Port (S3/S5)
●
(2) USB 3.0 Ports
●
HDMI
●
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and auto detection for correct output to wide-aspect vs. standard aspect video
Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
DuraKeys
Spill resistant with drain
Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons touchpad)
TouchPad
●
On/o button
●
Glass with chemical etched surface (DuraPad)
●
Support for 2-way scroll
●
Taps enabled by default
●
Gestures enabled by default:
–
2-nger scrolling
–
2-nger zoom (pinch)
●
Image sensor TouchPad
4 Chapter 1 Product description
Category Description
Power requirements Support for the following AC adapters:
●
150-W HP Smart Adapter, slim
3-wire plug (with ground pin), 1.0 m
Power requirements Support for the following batteries
●
9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
Security Support security lock
Trusted platform module (TPM 9670) 1.2/2.0 (Inneon; soldered down)
Fingerprint reader
Support "No Fingerprint Reader" option
Integrated smart card reader
BIOS preboot power on - BIOS option (password, ngerprint)
Drive encryption preboot option - (password; ngerprint; selected smartcards)
Operating system Preinstalled:
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Single Language
●
Windows 10 Home 64 High-end Chinese Market CPPP
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Professional 64
●
Windows 10 Professional 64 Downgrade to Windows 7 64
●
Windows 10 Professional 64 Downgrade to Windows 7 64 MS Volume License
●
Windows 10 Professional 64 Workstation Tier 1
●
Windows 10 Professional 64 Downgrade Windows 7 64 Workstation Tier 1
●
Windows 10 Professional 64 Downgrade Windows 7 64 Workstation Tier 1 MSVL
●
Windows 7 Professional 64-bit
●
FreeDOS 2.0
Restore media-DRDVD/SRDVD:
●
DRDVD Windows 7 64-bit, SP1
●
DRDVD Windows 10
Operating system Restore media-OSDVD:
●
Windows 7 Pro 64, SP1
●
Windows 10 Professional 64
Supported:
●
Red Hat Enterprise Linux (RHEL) 6.x 64bit
●
Red Hat Enterprise Linux (RHEL) 7.x 64bit
Certied:
●
Microsoft WHQL
5
Category Description
Web-only support:
●
Windows 10 Enterprise
●
Windows 10 Enterprise 64 LTSB 1507
●
Windows 8.1 Enterprise 64-bit
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 CH 64
●
Windows 8.1 EM 64
●
Windows 8.1 ML 64
●
Windows 7 Enterprise 64-bit, Service Pack 1
●
Red Hat Enterprise Linux
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Memory modules
●
Solid-state drive
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲ Type camera in the taskbar search box, and then select
Camera.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
Display 7
Top
TouchPad
Component Description
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 9
Buttons and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your
power options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
To learn more about your power settings in Windows 7, select
Start > Control Panel > System and Security > Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
10 Chapter 2 External component identication
wireless connection.
Component Description
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special function keys
A wireless network must be set up before a wireless connection is
possible.
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, the esc key,
or the fn+b.
(3) Windows key Windows 10:
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Windows 7:
Displays the Windows Start menu.
(4) Function keys Executes frequently used system functions when pressed in
combination with the fn key.
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Top 11
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth device is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
●
Blinking white: The storage device is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
storage device.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Memory card reader (select products only) Reads optional memory cards that store, manage, share, or
access information.
Left 13
Right
Component Description
(1) Smart card reader Supports optional smart cards.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access the user guides in Windows 7, select Start > All
Programs > HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) USB Type-C (Thunderbolt–3–enabled) ports Connect any USB device with a Type-C connector.
14 Chapter 2 External component identication
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI, Thunderbolt and other video devices to provide video
output.
NOTE: Adapters (purchased separately) may be required.
Bottom
Component Description
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Component Description
(1) Speakers Produce sound.
(2) Vents Enable airow to cool internal components.
NOTE: The computer fans start up automatically to cool
internal components and prevent overheating. It is normal
for the internal fans to cycle on and o during routine
operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 17
Item Component Spare part number
(1) Display assembly (Touch screen; FHD, UWVA; includes webcam) 848265-001
(2) Display assembly (Non-touch; UHD, UWVA)
For more display assembly spare part information, see Display assembly subcomponents on page 21
Non-touch, without webcam 848257-001
Non-touch, with webcam 848258-001
(3) Keyboard (backlit; includes touchpad and keyboard cables)
For a list of keyboard country codes, see Keyboard on page 49.
The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4) Top cover (includes thermal pad) 850147-001
(5) RTC battery (includes cable and double-sided adhesive) 848234-001
(6) LED board 848246-001
(7) Touchpad module
The touchpad module cable is available in the Cable Kit using spare part number 848244-001.
(8) Graphics board (includes replacement thermal material)
NVIDIA Quadro M1000M graphics board 848261-001
NVIDIA Quadro M2000M graphics board 848262-001
NVIDIA Quadro M600M graphics board 910536-001
AMD FirePro W5170M graphics board 848263-001
(9) Hard drive/solid-state drive (does not include drive bracket or screws)
Hard drives
●
1-TB, 5400-rpm, hybrid 8 GB 924036-853
848311-xx1
850944-001
Solid–state drive
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 848231-001
(10) Battery (9-cell, 90-WHr, 2.635-AHr, li-ion) 808452-002
(11) Smart card reader
(12) Thermal board not spared
●
1-TB, 5400-rpm 762990-003
●
500-GB, 5400-rpm, hybrid 8 GB 732000-003
●
500-GB, 7200-rpm 703267-003
●
500-GB, 5400-rpm, FIPS 820572-003
●
500-GB, 7200-rpm, self-encrypting 820573-003
●
1-TB, SATA, TLC 929512-001
●
256-GB, SATA, TLC 848239-001
The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
18 Chapter 3 Illustrated parts catalog
848245-001
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