HP ZBook 15 G3 User Manual
HP ZBook 15 G3 Mobile Workstation
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2016
Document Part number: 839656-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and ngerprint reader ........................................................................................................... 9
Special function keys ........................................................................................................................ 10
Front ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 12
Right ..................................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Bracket Kit ............................................................................................................................................................ 20
Cable Kit ............................................................................................................................................................... 20
Plastics Kit ........................................................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ........................................................................................................ 25
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
SIM card ............................................................................................................................................. 32
Memory module ................................................................................................................................ 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display subcomponents (bezel, panel, webcam) ............................................................................. 35
Solid-state drive (M.2) ....................................................................................................................... 39
WLAN module .................................................................................................................................... 40
WWAN module ................................................................................................................................... 42
RTC battery ........................................................................................................................................ 43
Keyboard ........................................................................................................................................... 45
Speakers ............................................................................................................................................ 48
Touchpad module .............................................................................................................................. 49
LED board .......................................................................................................................................... 50
Fans ................................................................................................................................................... 51
Smart card reader .............................................................................................................................. 53
Hard drive .......................................................................................................................................... 54
Fingerprint reader board ................................................................................................................... 56
Heat sink assembly ........................................................................................................................... 58
Graphics board .................................................................................................................................. 62
System board .................................................................................................................................... 63
Buttons .............................................................................................................................................. 66
Display assembly ............................................................................................................................... 67
Lock bracket ...................................................................................................................................... 75
7 Troubleshooting guide ................................................................................................................................. 76
Resources ............................................................................................................................................................. 77
General troubleshooting steps ............................................................................................................................ 77
Identify the issue ............................................................................................................................... 78
1. Understand the issue .................................................................................................. 78
Boot up sequence ......................................................................................... 78
Failure classication ..................................................................................... 78
2. Examine the environment .......................................................................................... 80
3. Perform a visual inspection of hardware ................................................................... 81
4. Update BIOS and drivers ............................................................................................. 81
Manually updating BIOS and drivers ............................................................ 81
vi
Remotely deploying BIOS and drivers .......................................................... 81
Analyze the issue ............................................................................................................................... 81
5. Remove or uninstall recently added hardware, software .......................................... 81
6. HP Hardware Diagnostics and Tools ........................................................................... 82
HP PC Hardware Diagnostics (UEFI) ............................................................. 82
HP Support Assistant (HPSA) ....................................................................... 84
HP BIOS Conguration Utility (BCU) ............................................................. 85
HP Image Diagnostic Tool ............................................................................. 85
HP Thermal Monitor ..................................................................................... 85
Non HP diagnostics tools ............................................................................. 85
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 86
Status lights .................................................................................................. 86
Blinking light codes ...................................................................................... 87
POST error messages ................................................................................... 87
Power Good (Troubleshooting) lights .......................................................... 88
Resolve the issue ............................................................................................................................... 89
8. Hard reset .................................................................................................................... 89
9. Soft reset (Default Settings) ....................................................................................... 90
10. Reseat cables and connections ................................................................................ 90
11. Test with minimum conguration ............................................................................ 91
Essential hardware conguration ................................................................ 91
Safe mode ..................................................................................................... 92
12. Test with veried working conguration (hardware and/or operating system) ..... 92
13. Replace the system board ........................................................................................ 92
Verify solution ................................................................................................................................... 93
Helpful Hints ........................................................................................................................................................ 93
At startup ........................................................................................................................................... 93
During operation ............................................................................................................................... 94
Consulting with HP Service ............................................................................................................... 94
Common issues and possible solutions .............................................................................................................. 95
Power-on issues ................................................................................................................................ 95
No Power ......................................................................................................................... 95
Intermittent power-on, shutdown, reboot ..................................................................... 97
AC adapter issue .............................................................................................................. 98
Battery not recognized, not charging ............................................................................. 98
Battery discharges too fast .......................................................................................... 100
Burnt smell .................................................................................................................... 101
POST ................................................................................................................................................ 101
No video (with power) ................................................................................................... 101
Blinking lights ............................................................................................................... 102
vii
Diagnostics error messages ......................................................................................... 103
BIOS password .............................................................................................................. 104
Performance (OS) ............................................................................................................................ 104
Intermittent shutdown ................................................................................................. 105
Blue screen .................................................................................................................... 106
Freeze at Windows Logo (hang/lockup) ....................................................................... 108
Electromagnetic Interference (EMI) .............................................................................. 109
No wake up .................................................................................................................... 109
Unresponsive ................................................................................................................ 111
Slow performance ......................................................................................................... 111
HP Smart Adapter warning message ........................................................................... 112
Incorrect time and date ................................................................................................ 112
Display ............................................................................................................................................. 113
Display anomalies ......................................................................................................... 113
Symptom .................................................................................................... 113
Quick check ................................................................................................. 114
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 114
Display assembly diagram ......................................................................... 115
Dead pixel ..................................................................................................................... 115
No video (internal) ........................................................................................................ 115
No video (external) ....................................................................................................... 116
DisplayPort/VGA ........................................................................................................... 116
HDMI .............................................................................................................................. 116
No or bad external video via docking ........................................................................... 117
Incorrect or missing color/distorted image .................................................................. 117
Touch screen ................................................................................................................. 118
I/O devices ....................................................................................................................................... 119
Keyboard ....................................................................................................................... 119
Keyboard point stick ..................................................................................................... 120
Keyboard backlight ....................................................................................................... 120
TouchPad ....................................................................................................................... 121
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 121
Network connectivity wireless (WLAN) ........................................................................ 122
WWAN ............................................................................................................................ 123
USB ................................................................................................................................ 124
Smart card reader ......................................................................................................... 125
Speaker, headphone - audio issues .............................................................................. 126
Thunderbolt (TB) ........................................................................................................... 127
Storage ............................................................................................................................................ 128
Hard drive/solid-state drive not recognized ................................................................ 129
No boot to operating system (no read/write error) ..................................................... 129
viii
Read-write error ........................................................................................................... 130
Slow performance ......................................................................................................... 130
Blue screen (BSOD) error .............................................................................................. 130
Noisy hard drive ............................................................................................................ 131
Mechanical ....................................................................................................................................... 132
Fan error message - 90B .............................................................................................. 132
Noise (sound) ................................................................................................................ 133
Fan runs constantly ...................................................................................................... 134
Thermal shutdown (hot) ............................................................................................... 135
Stuck power button ...................................................................................................... 135
Additional information ...................................................................................................................................... 136
Acronyms ......................................................................................................................................... 136
Blinking lights and boot error codes ............................................................................................... 137
Processor not executing code ...................................................................................... 137
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 137
Memory module error ................................................................................................... 137
Graphics Controller Error (No Controller) ..................................................................... 138
Failure - System Board Error ........................................................................................ 138
Intel Trusted Execution Technology (TXT) Error .......................................................... 138
Sure Start unable to nd valid BIOS Boot Block image ................................................ 138
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 139
POST Error Messages and User Actions .......................................................................................... 139
Routine Maintenance for Performance Improvement .................................................................... 141
Common Blue Screen Error Messages ............................................................................................ 141
Error message list ......................................................................................................... 141
Bug check symbolic names ........................................................................................... 141
Microsoft general troubleshooting of Windows bug check codes ............................... 142
Use Windows Debugging Tool ......................................................................................................... 142
Windows Software Development Kit (SDK) .................................................................. 143
Display Issue: Pixel Anomalies ........................................................................................................ 147
Cable management ......................................................................................................................... 148
Connector types .............................................................................................................................. 149
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ........................................................................ 151
Using Computer Setup ....................................................................................................................................... 151
Starting Computer Setup ................................................................................................................ 151
Navigating and selecting in Computer Setup ................................................................................. 151
Restoring factory settings in Computer Setup ............................................................................... 152
Updating the BIOS ........................................................................................................................... 152
Determining the BIOS version ...................................................................................... 152
Downloading a BIOS update ......................................................................................... 153
ix
Changing the boot order using the f9 prompt ................................................................................ 154
TPM BIOS settings (select products only) ......................................................................................................... 154
Using HP Sure Start (select products only) ....................................................................................................... 154
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 155
Using Computer Setup ....................................................................................................................................... 155
Starting Computer Setup ................................................................................................................ 155
Navigating and selecting in Computer Setup ................................................................................. 155
Restoring factory settings in Computer Setup ............................................................................... 156
Updating the BIOS ........................................................................................................................... 157
Determining the BIOS version ...................................................................................... 157
Downloading a BIOS update ......................................................................................... 157
Changing the boot order using the f9 prompt ................................................................................ 158
TPM BIOS settings (select products only) ......................................................................................................... 158
Using HP Sure Start (select products only) ....................................................................................................... 159
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 160
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 160
11 Backup and recovery in Windows 7 ............................................................................................................ 162
Creating recovery media and backups .............................................................................................................. 162
Guidelines ........................................................................................................................................ 162
Creating recovery media with HP Recovery Disc Creator ............................................................... 162
Creating recovery media ............................................................................................... 163
Backing up your information .......................................................................................................... 163
Performing a system recovery .......................................................................................................................... 164
Using the Windows recovery tools .................................................................................................. 164
Using f11 recovery tools (select products only) ............................................................................. 165
Using Windows 7 operating system media ..................................................................................... 165
12 Backup and recovery in Windows 10 .......................................................................................................... 167
Creating recovery media and backups .............................................................................................................. 167
Creating HP Recovery media (select products only) ....................................................................... 167
Using Windows tools ......................................................................................................................................... 168
Restore and recovery ......................................................................................................................................... 168
Recovering using HP Recovery Manager ........................................................................................ 169
What you need to know before you get started ........................................................... 169
Using the HP Recovery partition (select products only) .............................................. 170
Using HP Recovery media to recover ............................................................................ 170
Changing the computer boot order .............................................................................. 170
x
Removing the HP Recovery partition (select products only) ....................................... 171
13 Specications .......................................................................................................................................... 172
Computer specications .................................................................................................................................... 172
Hard drive specications ................................................................................................................................... 173
M.2 solid-state drive specications .................................................................................................................. 174
M.2 PCIe solid-state drive specications .......................................................................................................... 175
14 Statement of memory volatility ................................................................................................................ 176
Nonvolatile memory usage ............................................................................................................................... 180
Questions and answers ..................................................................................................................................... 182
Using HP Sure Start (select models only) .......................................................................................................... 183
15 Power cord set requirements .................................................................................................................... 184
Requirements for all countries .......................................................................................................................... 184
Requirements for specic countries and regions ............................................................................................. 184
16 Recycling ................................................................................................................................................ 186
Index ........................................................................................................................................................... 187
xi
xii
1 Product description
Category Description
Product Name HP ZBook 15 G3 Mobile Workstation
Processors 6th Generation Intel® Core™ processors
●
Intel Core i7-6820HQ 2.7-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
●
Intel Core i7-6700HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
L3 cache, 45 W)
●
Intel Core i5-6440HQ 2.6-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 6.0-MB
L3 cache, 45 W)
6th Generation Intel Xeon processors
●
Intel Xeon E3-1545M 2.9-GHz (turbo up to 3.7-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
●
Intel Xeon E3-1505M 2.8-GHz (turbo up to 3.6-GHz) processor (2133-MHz front-side
bus (FSB), 8.0-MB L3 cache, 45 W)
Chipset Mobile Intel CM236 chipset
Graphics Intel UMA Graphics - with shared video memory
GT2 Integrated Graphics
GT4e Integrated Graphics
Discrete MXM daughter card
●
NVIDIA® Quadro® M1000M
●
NVIDIA Quadro M2000M
NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
●
AMD FirePro™ W5170M
Support "No Discrete Graphics" option
Support for hybrid (switchable) graphics
Support NVIDIA Optimus Technology
Support AMD Enduro Technology
Support for open GL
Support for DisplayPort 1.2 (supported through Thunderbolt 3)
Support for up to 4 total displays (discrete); 3 displays (UMA) through docking station
Support for NVIDIA Mosaic Technology
Support AMD Eyenity Technology
Panel 39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio
●
FHD (1920×1080), LED, SVA, 300 nits with or without camera
●
FHD (1920×1080), LED, UWVA, 300 nits with or without camera
1
Category Description
●
FHD (1920×1080), LED, UWVA, 300 nits, touch screen, with or without camera
●
UHD (3840×2160), LED, UWVA, Dream Color 3, 340 nits with or without camera
Memory Four customer-accessible/upgradable memory module slots
Support for DDR4 2133-MHz, dual channel memory
Support for 64-GB of system RAM in the following congurations:
DDR4-2133 (for Core processors only)
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2 or 4096-MB×4)
●
8192-MB total system memory (8192-MB×1, 4096-MB×2)
ECC DDR4-2133 (for Xeon processors only)
●
65536-MB total system memory (16384-MB×4)
●
32768-MB total system memory (16384-MB×2 or 8192-MB×4)
●
16384-MB total system memory (16384-MB×1, 8192-MB×2)
●
8192-MB total system memory (8192-MB×1)
Primary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280)
SATA
512-GB SATA-3 Self-Encrypting Drive (Opal 2)
256-GB SATA-3 Self-Encrypting Drive (Opal 2)
PCIe (Z Turbo)
1-TB PCIe SSD (NVMe)
512-GB PCIe SSD (NVMe)
256-GB PCIe SSD (NVMe)
Secondary M.2 M.2 (NGFF) SS/DS Solid State Drive (2280)
Primary 2.5-in SATA hard drive Primary 2.5-in storage not required if PCIe SSD selected
2 Chapter 1 Product description
SATA
512-GB SATA-3 Self-Encrypting Drive (Opal 2)
256-GB SATA-3 Self-Encrypting Drive (Opal 2)
PCIe (Z Turbo)
1-TB PCIe SSD (NVMe)
512-GB PCIe SSD (NVMe)
256-GB PCIe SSD (NVMe)
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for 3D DriveGuard hard drive protection
Support for the following hard drives:
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
Category Description
●
500-GB, 7200-rpm, self-encrypting drive, OPAL 2
●
500-GB, 5400-rpm, self-encrypting drive, FIPS
●
500-GB, 5400-rpm, hybrid SSD 8 GB cache
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
256-GB SATA-3, TLC
Audio and video Stereo speakers (2)
Dual array microphone
Conexant Smart Amplier and Ambient Noise Suppression with DTS Studio Sound
HD 720p webcam
Intel SST Audio
Support for no webcam option
Ethernet Intel I219-LM 10/100/1000 Ethernet, with iAMT
S3/S4/S5 wake on LAN
Wireless WLAN
WLAN options via minicard
Two WLAN antennas built into display assembly
Support "No WLAN/No Bluetooth" option
Intel Pro Wireless Display (WiDi Pro)
Support for Miracast
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.2
●
Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.2 (nonvPro)
WWAN
SIM Module (3FF/mini SIM) (user accessible behind battery)
Two WWAN antennas built into display assembly
WWAN antennas (2) (world wide 5 band, congured at top of panel on all units except UHD)
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Intel® Mobile Broadband Module
●
HP lt4120 LTE/EVDO/HSPA+ Gobi™ 4G Mobile Broadband Module
External media cards Integrated SD UHS-II ash media slot (Realtek) - supports SD, SDHC, SDXC
Ports
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
(2) USB Type-C (Thunderbolt 3)
●
RJ-45 (Ethernet)
●
(1) USB 3.0 Charging Port (S3/S5)
3
Category Description
●
(2) USB 3.0 Ports
●
HDMI
●
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and auto detection for correct output to wide-aspect vs. standard aspect video
Docking Support for HP ZBook 65/150/200 W Thunderbolt 3 Dock
Keyboard/pointing devices Keyboard
Full-size, chiclet, island-style, backlit (and non-backlit) keyboard with numeric keypad
DuraKeys
Spill resistant with drain
Windows 10 Dual Point (3 pick buttons point stick x 3 pick buttons touchpad)
TouchPad
●
On/o button
●
Glass with chemical etched surface (DuraPad)
●
Support for 2-way scroll
●
Taps enabled by default
●
Gestures enabled by default:
◦
2-nger scrolling
◦
2-nger zoom (pinch)
●
Image sensor TouchPad
Power requirements Support for the following AC adapters:
●
150-W HP Smart Adapter, slim
3-wire plug (with ground pin), 1.0 m
Power requirements Support for the following batteries
●
9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life)
Security Support security lock
Trusted platform module (TPM 9670) 1.2/2.0 (Inneon; soldered down)
Fingerprint reader
Support "No Fingerprint Reader" option
Integrated smart card reader
BIOS preboot power on - BIOS option (password, ngerprint)
Drive encryption preboot option - (password; ngerprint; selected smartcards)
Operating system Preinstalled:
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Single Language
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Professional 64
●
Windows 10 Professional 64 Downgrade Windows 7 64
4 Chapter 1 Product description
Category Description
●
Windows 7 Professional 64-bit
●
FreeDOS 2.0
Restore media-DRDVD/SRDVD:
●
DRDVD Windows 7 64-bit, SP1
●
DRDVD Windows 10
Operating system Restore media-OSDVD:
●
Windows 7 Pro 64, SP1
●
Windows 10 Professional 64
Certied:
●
Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64-bit
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 CH 64
●
Windows 8.1 EM 64
●
Windows 7 Enterprise 64-bit, Service Pack 1
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Memory modules
●
Solid-state drive
5
2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲
Type camera in the taskbar search box, and then select
Camera.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
6 Chapter 2 External component identication
Top
TouchPad
Component Description
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides, select Start > All Programs > HP Help and Support > HP Documentation.
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
8 Chapter 2 External component identication
Buttons and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings in Windows 10, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
To learn more about your power settings in Windows 7, select
Start > Control Panel > System and Security > Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
Top 9
Component Description
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special function keys
A wireless network must be set up before a wireless connection is
possible.
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, the esc key,
or the fn+b.
(3) Windows key Windows 10:
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
Windows 7:
Displays the Windows Start menu.
(4) Function keys Executes frequently used system functions when pressed in
combination with the fn key.
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
10 Chapter 2 External component identication
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth device is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Front 11
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Memory card reader (select products only) Reads optional memory cards that store, manage, share, or
access information.
12 Chapter 2 External component identication
Right
Component Description
(1) Smart card reader Supports optional smart cards.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access the user guides in Windows 7, select Start > All
Programs > HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
external drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) USB Type-C (Thunderbolt–3–enabled) ports Connect any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI, Thunderbolt and other video devices to provide video
output.
NOTE: Adapters (purchased separately) may be required.
Right 13
Bottom
Component Description
(6) Power connector Connects an AC adapter.
(7) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Component Description
(1) Speakers Produce sound.
(2) Vents Enable airow to cool internal components.
14 Chapter 2 External component identication
NOTE: The computer fans start up automatically to cool
internal components and prevent overheating. It is normal
for the internal fans to cycle on and o during routine
operation.
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (Touch screen; FHD, UWVA; includes webcam) 848265-001
(2) Display assembly (Non-touch; UHD, UWVA)
For more display assembly spare part information, see Display assembly subcomponents on page 19
Without webcam 848257-001
With webcam 848258-001
(3) Keyboard (backlit; includes touchpad and keyboard cables)
For a list of keyboard country codes, see Keyboard on page 45.
The pointing stick cable is available in the Cable Kit using spare part number 848244-001.
(4) Top cover (includes thermal pad) 850147-001
(5) RTC battery (includes cable and double-sided adhesive) 848234-001
(6) LED board 848246-001
(7) Touchpad module
The touchpad module cable is available in the Cable Kit using spare part number 848244-001.
(8) Graphics board (includes replacement thermal material)
NVIDIA Quadro M1000M graphics board 848261-001
NVIDIA Quadro M2000M graphics board 848262-001
AMD FirePro graphics board 848263-001
(9) Hard drive (does not include hard drive bracket or screws)
1-TB, 5400-rpm, 762990-001
500-GB, 5400-rpm, hybrid 8 GB 732000-001
500-GB, 7200-rpm 703267-001
848311-xx1
850944-001
500-GB, 5400-rpm, FIPS 820572-001
500-GB, 7200-rpm, self-encrypting 820573-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 848231-001
(10) Battery (9-cell, 90-WHr, 2.635-AHr, li-ion) 808452-001
(11) Smart card reader
The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001.
(12) Thermal board not spared
(13) Fingerprint reader board (includes cable and double-sided adhesive)
The ngerprint reader bracket is available in the Bracket Kit, spare part number 848232-001.
(14) Speakers (include cable) 848233-001
(15) Memory module (PC4, 2133)
For use in models with Intel Core processors
●
16-GB 820571-001
848245-001
850151-001
Computer major components 17
Item Component Spare part number
For use in models with Xeon Core processors
Heat sink assembly (includes replacement thermal material)
(16) For use only in models with UMA graphics memory 850150-001
(17) For use only in models with Nvidia Quadro graphics boards 850148-001
(17) For use only in models with the AMD FirePro graphics board 850149-001
(18) Solid-state drive (SSD)
1-TB, PCIe-3x4, NVMe 848238-001
512-GB, SATA-3, self-encrypting drive (SED), OPAL 2, TLC 848240-001
512-GB, Z Turbo drive, PCIe 848236-001
256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 848237-001
256-GB, Z Turbo drive, PCIe 848235-001
(19) WWAN module
●
8-GB 820570-001
●
4-GB 820569-001
●
16-GB 835886-001
●
8-GB 835887-001
HP lt4120 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module 800870-001
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
(20) WLAN module
Intel Dual Band Wireless-AC 8260 806721-001
Intel Dual Band Wireless-AC 8260 (non-vPro) 806722-001
Fan
(21) For use near the processor 848251-001
(22) For use near the graphics board 848252-001
(23) System board (includes battery connector bracket and replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Equipped with an Intel Core i7-6820HQ processor 848221-xxx
Equipped with an Intel Core i7-6700HQ processor 848219-xxx
Equipped with an Intel Core i7-6440HQ processor 848217-xxx
(24) Bottom cover (includes SSD therrmal pad) 848227-001
18 Chapter 3 Illustrated parts catalog
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