HP ZBook 15 G2 Mobile Workstation Maintenance And Service Manual
HP ZBook 15 G2 Mobile Workstation
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2014
Document Part number: 768562-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 7
Display ................................................................................................................................................................... 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Rear ...................................................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Service tag ........................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components ............................................................................................................................. 19
LED display assembly subcomponents ............................................................................................................... 25
Bracket Kit ........................................................................................................................................................... 26
Cable Kit ............................................................................................................................................................... 27
Plastics Kit ........................................................................................................................................................... 28
Mass storage devices .......................................................................................................................................... 29
Miscellaneous parts ............................................................................................................................................. 30
Sequential part number listing ........................................................................................................................... 31
4 Removal and replacement procedures preliminary requirements .................................................................... 38
Tools required ...................................................................................................................................................... 38
Service considerations ........................................................................................................................................ 38
Plastic parts ....................................................................................................................................... 38
Cables and connectors ...................................................................................................................... 39
Drive handling ................................................................................................................................... 39
Grounding guidelines ........................................................................................................................................... 39
Electrostatic discharge damage ....................................................................................................... 39
Packaging and transporting guidelines ......................................................................... 41
Workstation guidelines ................................................................................ 41
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 43
Component replacement procedures ................................................................................................................. 43
Battery ............................................................................................................................................... 44
Service cover ..................................................................................................................................... 45
Hard drive .......................................................................................................................................... 46
Optical drive ...................................................................................................................................... 48
WWAN module ................................................................................................................................... 50
Solid-state drive (M.2) ....................................................................................................................... 52
WLAN module .................................................................................................................................... 53
Primary memory module .................................................................................................................. 55
Keyboard ........................................................................................................................................... 57
Expansion memory module .............................................................................................................. 61
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 63
Component replacement procedures ................................................................................................................. 63
RTC battery ........................................................................................................................................ 63
Top cover ........................................................................................................................................... 65
Fingerprint reader board ................................................................................................................... 69
Function button board ...................................................................................................................... 71
Power button board .......................................................................................................................... 73
ExpressCard assembly ...................................................................................................................... 74
Smart card reader ............................................................................................................................. 76
Audio/USB board ............................................................................................................................... 77
USB board .......................................................................................................................................... 78
Speakers ............................................................................................................................................ 80
Fan/heat sink assembly .................................................................................................................... 81
Processor ........................................................................................................................................... 84
Graphics board .................................................................................................................................. 85
Display assembly .............................................................................................................................. 87
System board .................................................................................................................................... 94
Power connector cable ...................................................................................................................... 98
RJ-45 (network) cable ..................................................................................................................... 100
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................. 103
Using Computer Setup ....................................................................................................................................... 103
Starting Computer Setup ................................................................................................................ 103
Navigating and selecting in Computer Setup ................................................................................. 103
Restoring factory settings in Computer Setup ............................................................................... 104
Updating the BIOS ........................................................................................................................... 104
Determining the BIOS version ...................................................................................... 104
vi
Downloading a BIOS update ......................................................................................... 105
Using MultiBoot ................................................................................................................................................. 106
About the boot device order ........................................................................................................... 106
Choosing MultiBoot preferences .................................................................................................... 106
Setting a new boot order in Computer Setup .............................................................. 106
Dynamically choosing a boot device using the f9 prompt ........................................... 107
Setting a MultiBoot Express prompt ............................................................................ 107
Entering MultiBoot Express preferences ..................................................................... 107
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 108
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 108
Using HP Sure Start ........................................................................................................................................... 109
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................ 110
Using Computer Setup ....................................................................................................................................... 103
Starting Computer Setup ................................................................................................................ 110
Navigating and selecting in Computer Setup ................................................................................. 110
Restoring factory settings in Computer Setup ............................................................................... 111
Updating the BIOS ........................................................................................................................... 104
Determining the BIOS version ...................................................................................... 111
Downloading a BIOS update ......................................................................................... 112
Using MultiBoot ................................................................................................................................................. 113
About the boot device order ........................................................................................................... 113
Choosing MultiBoot preferences .................................................................................................... 113
Setting a new boot order in Computer Setup .............................................................. 113
Dynamically choosing a boot device using the f9 prompt ........................................... 114
Setting a MultiBoot Express prompt ............................................................................ 114
Entering MultiBoot Express preferences ..................................................................... 114
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 114
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 115
Using HP Sure Start ........................................................................................................................................... 115
9 Specifications ........................................................................................................................................... 116
Computer specifications .................................................................................................................................... 116
Hard drive specifications ................................................................................................................................... 117
10 Backup and recovery in Windows 8.1 ......................................................................................................... 118
Backing up your information ............................................................................................................................. 118
Performing a system recovery .......................................................................................................................... 118
Using the Windows recovery tools ................................................................................................. 118
Using f11 recovery tools ................................................................................................................. 119
vii
Using Windows operating system media (purchased separately) ................................................ 120
Using Windows Refresh or Windows Reset .................................................................................... 120
Using HP Software Setup ................................................................................................................ 120
11 Backup and recovery in Windows 7 ............................................................................................................ 121
Creating recovery media and backups .............................................................................................................. 121
Guidelines ........................................................................................................................................ 121
Creating recovery media with HP Recovery Disc Creator ............................................................... 121
Creating recovery media .............................................................................................. 122
Backing up your information .......................................................................................................... 122
Performing a system recovery .......................................................................................................................... 123
Using the Windows recovery tools ................................................................................................. 123
Using f11 recovery tools (select models only) ............................................................................... 124
Using Windows 7 operating system media .................................................................................... 124
12 Statement of memory volatility ................................................................................................................ 126
Nonvolatile memory usage ............................................................................................................................... 128
Questions and answers ..................................................................................................................................... 130
Using HP Sure Start (select models only) ......................................................................................................... 131
13 Power cord set requirements .................................................................................................................... 132
Requirements for all countries ......................................................................................................................... 132
Requirements for specific countries and regions ............................................................................................. 132
14 Recycling ................................................................................................................................................ 134
Index ........................................................................................................................................................... 135
viii
1 Product description
Category Description
Product Name HP ZBook 15 G2 Mobile Workstation
Processors
●
Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz
front-side bus (FSB), 8.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache, 37 W)
●
Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache, 37 W)
●
Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz
FSB, 3.0-MB L3 cache, 37 W)
Chipset Mobile Intel QM87
Graphics Switchable graphics:
●
NVIDIA® Quadro® K2100M NVIDIA N15P-Q3 with 2-GB GDDR5 graphics subsystem
memory (128-MB×16, 1.35-V, 1500-MHz, qty 8, 128-bit, FBW)
●
NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
●
NVIDIA Quadro K610M NVIDIA N15M-Q2 with 1-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1300-MHz, qty 4, 64-bit, FBW)
●
AMD FirePro M5100) with 2-GB GDDR5 graphics subsystem memory (128-MB×16, 1.5V, 1125-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for up to 4 total displays (through APR)
Support for NVIDIA Mosaic Technology
Panel
●
15.6-in, Quad HD+, AG, LED, UWVA (3200×1800 resolution, 300 nits) with or without
camera
●
15.6-in, full-high definition (FHD), AntiGlare (AG), light-emitting diode (LED), UWVA
(1920×1080 resolution, 300 nits), with or without camera
●
15.6-in, FHD, AG, LED, SVA (1280×1024 resolution), with or without camera
All panels are 16:9 aspect ratio
Memory Four customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 32768-MB of system RAM in the following configurations:
1
Category Description
●
32768-MB total system memory (8192-MB×4)
●
16384-MB total system memory (8192-MB×2 or 4096-MB×4)
●
8192-MB total system memory (8192-MB×1, 4096-MB×2)
●
4096-MB total system memory (4096-MB×1)
MiniCard solid-state drive 512-GB mSATA SSD
256-GB mSATA SSD
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
●
1-TB, 7200-rpm
●
750-GB, 7200-rpm
●
500-GB, 7200-rpm
●
500-GB, 7200-rpm, self-encrypting drive
●
500-GB, 5400-rpm, self-encrypting drive, FIPS
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
512-GB SATA-3 self-encrypting, OPAL2
●
512-GB SATA-3
●
256-GB SATA-3
●
256-GB SATA-3 self-encrypting, OPAL2
●
256-GB SATA-3 self-encrypting, OPAL1
●
240-GB SATA-3
●
180-GB SATA-3
●
128-GB SATA-3
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives:
●
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●
DVD±RW SuperMulti Double-Layer Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) drives:
●
1-TB, 7200-rpm
●
512-GB SATA-3 self-encrypting SSD, OPAL2
●
512-GB SSD
●
256-GB SED SSD, OPAL2
Supports for no Upgrade drive option (bezel)
2 Chapter 1 Product description
Category Description
Audio and video Stereo speakers
Dual array microphone
HD Audio with DTS Studio sound
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)
Support for no webcam option
Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo
●
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi
Integrated wireless wide area network (WWAN) options by way of wireless module (select
models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
External media cards ExpressCard – 54mm
Integrated SD UHS-II flash media slot
Supports next generation SD (Secure Digital); Backward compatible with SDHC, SDXC
Ports
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
Battery (secondary) connector
●
DisplayPort 1.2
●
Docking
●
RJ-45 (Ethernet)
●
Thunderbolt 2
●
USB 3.0 (2)
●
USB 3.0 charging (1)
●
USB: 2.0 (1)
●
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to wide-aspect vs. standard aspect video
3
Category Description
Docking Docking support for HP Docking Station
Docking support for HP Advanced Docking Station
Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default
Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus TouchPad
with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
●
On/off button
●
Glass with chemical etched surface (DuraPad)
●
Support for 2-way scroll
●
Taps enabled by default
●
Gestures enabled by default:
◦
2-finger scrolling
◦
2-finger zoom (pinch)
●
Image sensor TouchPad
Power requirements Support for the following AC adapters:
●
200-W, HP Smart Adapter, slim
●
150-W, HP Smart Adapter, slim
3-wire plug (with ground pin)
Power requirements (continued) Support for the following batteries
●
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
●
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
●
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
●
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Security Support security lock
Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced Drive Lock
(For the People's Republic of China and Asia Pacific countries and regions, disabled
but available)
Fingerprint reader
Integrated smart card reader
Preboot authentication (password, smart card)
Operating system Preinstalled:
●
Windows 8.1 CH 64-bit (only available in the People's Republic of China with Hardware
Kit)
●
Windows 8.1 EM 64-bit
●
Windows 8.1 ML 64-bit
4 Chapter 1 Product description
Category Description
●
Windows 8.1 CH 64 CPPP
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Professional 64-bit MSNA
●
Windows 8.1 Professional 64-bit for Education
●
Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●
Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image MSNA
●
Windows 7 Professional 64-bit
●
Windows 7 Professional 64-bit MSNA
●
FreeDOS 2.0
●
Ubuntu Linux
Restore media-DRDVD:
●
DRDVD Windows 8.1 (available with any Windows 8.1 loc, required any Windows 8.1
Professional downgrade operating system)
●
DRDVD Windows 7 Service Pack 1 (available with any Windows 8.1 or Windows 7
Professional downgrade loc)
●
SRDVD Ubuntu Linux
Operating system (continued) Restore media-OSDVD:
●
Windows 8.1 64-bit (for service only)
●
Windows 8.1 Country-Specific 64-bit (for service only)
●
Windows 8.1 Emerging Market 64-bit (for service only)
●
Windows 8.1 Professional 64-bit (only available and required with Windows 8.1
downgrade operating systems)
●
Windows 7 Professional 64-bit, Service Pack 1 (available with any Windows 8.1
Professional or Windows 7 Professional downgrade loc, not available in the People's
Republic of China)
Certified:
●
Microsoft WHCK
●
SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Enterprise 64-bit, Service Pack 1
●
Windows 7 Enterprise 32-bit, Service Pack 1
●
Windows 7 Professional 32-bit, Service Pack 1
●
Windows 7 Ultimate 64-bit, Service Pack 1
●
Windows 7 Ultimate 32-bit, Service Pack 1
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
5
Category Description
●
Keyboard
●
Memory modules (4, 2 expansion and 2 primary)
●
mSATA SSD
●
Optical drive
●
SSD
●
WLAN module
●
WWAN module
6 Chapter 1 Product description
2 External component identification
Display
Component Description
(1) WLAN antennas * Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas * (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, select Start > All Programs >
Communication and Chat > HP WebCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > Help and Support > User Guides.
Display 7
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Reads your finger gestures to move the pointer and select or
activate items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures. For
more information, see Edge swipes (select models only) on
page 34.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification
Lights
Component Description
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
Microphone mute light
●
Amber: microphone sound is off.
●
Off: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5)
Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(6)
Mute light
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Top 9
Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1)
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
(2) Speakers Produce sound.
(3)
Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4)
Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
10 Chapter 2 External component identification
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3)
Windows button Displays the Windows Start menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
numeric keypad.
Top 11
Front
Component Description
(1)
Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(2)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(3)
AC adapter/Battery light
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is fully charged.
(4)
Hard drive/optical drive light
●
Blinking white: The hard drive or optical drive is being
accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
12 Chapter 2 External component identification
Left
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4)
Thunderbolt DisplayPort Connects an optional high-resolution display device or a high-
performance data device.
NOTE: Thunderbolt is new technology. Install all the latest
drivers for your Thunderbolt device before connecting the
device to the Thunderbolt DisplayPort. Thunderbolt cable and
Thunderbolt device (sold separately) must be compatible with
Windows. To determine whether your device is Thunderbolt
Certified for Windows, go to
https://thunderbolttechnology.net/
products.
(5)
Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(6)
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(7) Smart card reader Supports optional smart cards.
(8)
ExpressCard slot or smart card reader
(depending on the configuration)
Supports optional ExpressCards or smart cards.
Left 13
Right
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(2)
Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > Help and Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3)
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) Upgrade bay (optical drive shown) (select
models only)
Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(5) Optical drive eject button (select models only) Releases the optical drive disc tray.
(6)
External monitor port Connects an external VGA monitor or projector.
14 Chapter 2 External component identification
Rear
Component Description
(1)
USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(2)
Power connector Connects an AC adapter.
(3)
AC adapter/battery light
●
White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
●
Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●
Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a
critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
(4)
RJ-45 (network) jack/lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
Rear 15
Bottom
Component Description
(1)
Battery release latch Releases the battery from the battery bay.
(2) Battery bay Holds the battery.
(3)
SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
(4)
Docking connector Connects an optional docking device.
(5) Accessory battery connector Connects an optional accessory battery.
(6)
Service door release lock Locks the service door.
(7)
Service door release latch Releases the service door on the computer.
(8) Vents (3) Enable airflow to cool internal components.
16 Chapter 2 External component identification
Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(9)
Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support. To
access Help and Support, select Start > Help and Support.
Bottom 17
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to each
product.
(3) Part number/Product number (p/n) This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
18 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
Computer major components 19
Item Component Spare part number
(1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly
is spared at the subcomponent level only. For more LED display assembly spare part information, see
LED display
assembly subcomponents on page 25.
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001
Hinge Cover Kit, includes: 734294-001
(2a) Hinge cover (includes HP logo)
(2b) Left-side rear corner cover
(2c) Right-side-side rear corner cover
(3) Keyboard (includes keyboard cable):
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium 733688-A41
For use in Brazil 733688-201
For use in Bulgaria 733688-261
For use in Canada 733688-DB1
For use in the Czech Republic and Slovakia 733688-FL1
For use in Denmark 733688-081
For use in France 733688-051
For use in Germany 733688-041
For use in Greece 733688-151
For use in Hungary 733688-211
For use in Iceland 733688-DD1
For use in India 733688-D61
For use in Israel 733688-BB1
For use in Italy 733688-061
For use in Japan 733688-291
For use in Latin America 733688-161
For use in the Netherlands 733688-B31
For use in Northwest Africa 733688-FP1
For use in Norway 733688-091
For use in Portugal 733688-131
For use in Romania 733688-271
For use in Russia 733688-251
For use in Saudi Arabia 733688-171
For use in Slovenia 733688-BA1
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in South Korea 733688-AD1
For use in Spain 733688-071
For use in Sweden and Finland 733688-B71
For use in Switzerland 733688-BG1
For use in Taiwan 733688-AB1
For use in Thailand 733688-281
For use in Turkey 733688-141
For use in Turkey (F) 733688-541
For use in the United Kingdom and Singapore 733688-031
For use in the United States 733688-001
Keyboard with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 745663-A41
For use in Brazil 745663-201
For use in Bulgaria 745663-261
For use in Canada 745663-DB1
For use in the Czech Republic and Slovakia 745663-FL1
For use in Denmark 745663-081
For use in France 745663-051
For use in Germany 745663-041
For use in Greece 745663-151
For use in Hungary 745663-211
For use in Iceland 745663-DD1
For use in Israel 745663-BB1
For use in Italy 745663-061
For use in Japan 745663-291
For use in Latin America 745663-161
For use in the Netherlands 745663-B31
For use in Northwest Africa 745663-FP1
For use in Norway 745663-091
For use in Portugal 745663-131
For use in Romania 745663-271
For use in Russia 745663-251
For use in Saudi Arabia 745663-171
For use in Slovenia 745663-BA1
Computer major components 21
Item Component Spare part number
For use in South Korea 745663-AD1
For use in Spain 745663-071
For use in Sweden and Finland 745663-B71
For use in Switzerland 745663-BG1
For use in Taiwan 745663-AB1
For use in Thailand 745663-281
For use in Turkey
For use in Turkey F
745663-141
745663-541
For use in the United Kingdom and Singapore 745663-031
For use in the United States 745663-001
(4) Primary memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-001
4-GB 691740-001
(5) Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001
(6) Power button board (includes cable) 734285-001
(7) Function button board (includes cable and double-sided adhesive) 734284-001
(8) Fingerprint reader board (includes cable and double-sided adhesive) 734286-001
(9) ExpressCard assembly (includes activity LEDs and Thunderbolt port, Dual Mode
DisplayPort, and USB port)
794579-001
(10) Smart card reader (includes cable) 742159-001
(11) Audio/USB board (includes SD Card reader) 734288-001
(12) Fan/heat sink assembly (includes replacement thermal material):
For use only with an NVIDIA Quadro K1100M NVIDIA N15P-Q1 graphics board, spare part
number 785223-001
734289-001
For use only with an NVIDIA Quadro K610M NVIDIA N15M-Q2 graphics board, spare part
number 785225-001
734290-001
For use only with an NVIDIA Quadro K2100M NVIDIA N15P-Q3 graphics board, spare part
number 785224-001
734291-001
For use only with an AMD FirePro M5100 graphics board, spare part number 784470-001 784469-001
(13) Processor (includes replacement thermal material):
Intel Quad Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB,
8.0-MB L3 cache, 47 W)
778693-001
Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
778692-001
Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
773212-001
Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
4.0-MB L3 cache, 37 W)
765141-001
22 Chapter 3 Illustrated parts catalog
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