HP ZBook 15 G2 Maintenance And Service Manual
HP ZBook 15 G2 Mobile Workstation
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: September 2014
Document Part number: 768562-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Left ....................................................................................................................................................................... 13
Right ..................................................................................................................................................................... 14
Rear ...................................................................................................................................................................... 15
Bottom ................................................................................................................................................................. 16
Service tag ........................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
LED display assembly subcomponents ............................................................................................................... 25
Bracket Kit ............................................................................................................................................................ 26
Cable Kit ............................................................................................................................................................... 26
Plastics Kit ........................................................................................................................................................... 27
Mass storage devices ........................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement procedures preliminary requirements .................................................................... 31
Tools required ...................................................................................................................................................... 31
Service considerations ......................................................................................................................................... 31
Plastic parts ....................................................................................................................................... 31
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 32
Grounding guidelines ........................................................................................................................................... 32
Electrostatic discharge damage ........................................................................................................ 32
Packaging and transporting guidelines .......................................................................... 34
Workstation guidelines ................................................................................ 34
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 36
Component replacement procedures .................................................................................................................. 36
Battery ............................................................................................................................................... 37
Service cover ..................................................................................................................................... 38
Hard drive .......................................................................................................................................... 39
Optical drive ....................................................................................................................................... 41
WWAN module ................................................................................................................................... 43
Solid-state drive (M.2) ....................................................................................................................... 45
WLAN module .................................................................................................................................... 46
Primary memory module .................................................................................................................. 48
Keyboard ........................................................................................................................................... 50
Expansion memory module .............................................................................................................. 54
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 56
Component replacement procedures .................................................................................................................. 56
RTC battery ........................................................................................................................................ 56
Top cover ........................................................................................................................................... 58
Fingerprint reader board ................................................................................................................... 62
Function button board ....................................................................................................................... 64
Power button board .......................................................................................................................... 66
ExpressCard assembly ...................................................................................................................... 67
Smart card reader .............................................................................................................................. 69
Audio/USB board ............................................................................................................................... 70
USB board .......................................................................................................................................... 71
Speakers ............................................................................................................................................ 73
Fan/heat sink assembly .................................................................................................................... 74
Processor ........................................................................................................................................... 77
Graphics board .................................................................................................................................. 78
Display assembly ............................................................................................................................... 80
System board .................................................................................................................................... 87
Power connector cable ...................................................................................................................... 91
RJ-45 (network) cable ....................................................................................................................... 93
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 96
Using Computer Setup ......................................................................................................................................... 96
Starting Computer Setup .................................................................................................................. 96
Navigating and selecting in Computer Setup ................................................................................... 96
Restoring factory settings in Computer Setup ................................................................................. 97
Updating the BIOS ............................................................................................................................. 97
Determining the BIOS version ......................................................................................... 97
vi
Downloading a BIOS update ........................................................................................... 98
Using MultiBoot ................................................................................................................................................... 99
About the boot device order ............................................................................................................. 99
Choosing MultiBoot preferences ....................................................................................................... 99
Setting a new boot order in Computer Setup ................................................................. 99
Dynamically choosing a boot device using the f9 prompt ............................................. 99
Setting a MultiBoot Express prompt ............................................................................ 100
Entering MultiBoot Express preferences ...................................................................... 100
Using HP Sure Start ........................................................................................................................................... 100
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ................................................................................... 101
Using Computer Setup ....................................................................................................................................... 101
Starting Computer Setup ................................................................................................................ 101
Navigating and selecting in Computer Setup ................................................................................. 101
Restoring factory settings in Computer Setup ............................................................................... 102
Updating the BIOS ........................................................................................................................... 102
Determining the BIOS version ...................................................................................... 102
Downloading a BIOS update ......................................................................................... 103
Using MultiBoot ................................................................................................................................................. 104
About the boot device order ........................................................................................................... 104
Choosing MultiBoot preferences ..................................................................................................... 104
Setting a new boot order in Computer Setup ............................................................... 104
Dynamically choosing a boot device using the f9 prompt ........................................... 105
Setting a MultiBoot Express prompt ............................................................................ 105
Entering MultiBoot Express preferences ...................................................................... 105
Using HP Sure Start ........................................................................................................................................... 106
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ...................................................................... 107
Using Computer Setup ....................................................................................................................................... 107
Starting Computer Setup ................................................................................................................ 107
Navigating and selecting in Computer Setup ................................................................................. 107
Restoring factory settings in Computer Setup ............................................................................... 108
Updating the BIOS ........................................................................................................................... 109
Determining the BIOS version ...................................................................................... 109
Downloading a BIOS update ......................................................................................... 109
Changing the boot order using the f9 prompt ................................................................................ 110
TPM BIOS settings (select products only) ......................................................................................................... 110
Using HP Sure Start (select products only) ....................................................................................................... 111
vii
10 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 112
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 113
11 Backup and recovery in Windows 7 ............................................................................................................ 114
Creating recovery media and backups .............................................................................................................. 114
Guidelines ........................................................................................................................................ 114
Creating recovery media with HP Recovery Disc Creator ............................................................... 114
Creating recovery media ............................................................................................... 115
Backing up your information .......................................................................................................... 115
Performing a system recovery .......................................................................................................................... 116
Using the Windows recovery tools .................................................................................................. 116
Using f11 recovery tools (select models only) ............................................................................... 117
Using Windows 7 operating system media ..................................................................................... 117
12 Backup and recovery in Windows 8.1 ......................................................................................................... 119
Backing up your information ............................................................................................................................. 119
Performing a system recovery .......................................................................................................................... 119
Using the Windows recovery tools .................................................................................................. 119
Using f11 recovery tools ................................................................................................................. 120
Using Windows operating system media (purchased separately) ................................................. 121
Using Windows Refresh or Windows Reset .................................................................................... 121
Using HP Software Setup ................................................................................................................ 121
13 Backup and recovery in Windows 10 .......................................................................................................... 122
Creating recovery media and backups .............................................................................................................. 122
Creating HP Recovery media (select products only) ....................................................................... 122
Using Windows tools ......................................................................................................................................... 123
Restore and recovery ......................................................................................................................................... 124
Recovering using HP Recovery Manager ........................................................................................ 124
What you need to know before you get started ........................................................... 124
Using the HP Recovery partition (select products only) .............................................. 125
Using HP Recovery media to recover ............................................................................ 125
Changing the computer boot order .............................................................................. 126
Removing the HP Recovery partition (select products only) ....................................... 126
14 Specications .......................................................................................................................................... 127
Computer specications .................................................................................................................................... 127
Hard drive specications ................................................................................................................................... 128
viii
15 Statement of memory volatility ................................................................................................................ 129
Nonvolatile memory usage ............................................................................................................................... 131
Questions and answers ..................................................................................................................................... 133
Using HP Sure Start (select models only) .......................................................................................................... 134
16 Power cord set requirements .................................................................................................................... 135
Requirements for all countries .......................................................................................................................... 135
Requirements for specic countries and regions ............................................................................................. 135
17 Recycling ................................................................................................................................................ 137
Index ........................................................................................................................................................... 138
ix
x
1 Product description
Category Description
Product Name HP ZBook 15 G2 Mobile Workstation
Processors
●
Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz
front-side bus (FSB), 8.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)
●
Intel Quad Core i7-4610M 3.00-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz
FSB, 4.0-MB L3 cache, 37 W)
●
Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
●
Intel Dual Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
Chipset Mobile Intel QM87
Graphics Switchable graphics:
●
NVIDIA® Quadro® K2100M NVIDIA N15P-Q3 with 2-GB GDDR5 graphics subsystem
memory (128-MB×16, 1.35-V, 1500-MHz, qty 8, 128-bit, FBW)
●
NVIDIA Quadro K1100M NVIDIA N15P-Q1 with 2-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1400-MHz, qty 8, 128-bit, FBW)
●
NVIDIA Quadro K610M NVIDIA N15M-Q2 with 1-GB GDDR5 graphics subsystem memory
(128-MB×16, 1.35-V, 1300-MHz, qty 4, 64-bit, FBW)
●
AMD FirePro M5100) with 2-GB GDDR5 graphics subsystem memory (128-MB×16, 1.5-V,
1125-MHz, qty 8, 128-bit, FBW)
Support for hybrid (switchable) graphics
Support for open GL
Support for DisplayPort 1.2
Support for up to 4 total displays (through APR)
Support for NVIDIA Mosaic Technology
Panel
●
15.6-in, Quad HD+, AG, LED, UWVA (3200×1800 resolution, 300 nits) with or without
camera
●
15.6-in, full-high denition (FHD), AntiGlare (AG), light-emitting diode (LED), UWVA
(1920×1080 resolution, 300 nits), with or without camera
●
15.6-in, FHD, AG, LED, SVA (1280×1024 resolution), with or without camera
All panels are 16:9 aspect ratio
Memory Four customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 32768-MB of system RAM in the following congurations:
1
Category Description
●
32768-MB total system memory (8192-MB×4)
●
16384-MB total system memory (8192-MB×2 or 4096-MB×4)
●
8192-MB total system memory (8192-MB×1, 4096-MB×2)
●
4096-MB total system memory (4096-MB×1)
MiniCard solid-state drive 512-GB mSATA SSD
256-GB mSATA SSD
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
●
1-TB, 7200-rpm
●
750-GB, 7200-rpm
●
500-GB, 7200-rpm
●
500-GB, 7200-rpm, self-encrypting drive
●
500-GB, 5400-rpm, self-encrypting drive, FIPS
Support for the following 6.35-cm (2.5-in) solid-state drives:
●
512-GB SATA-3 self-encrypting, OPAL2
●
512-GB SATA-3
●
256-GB SATA-3
●
256-GB SATA-3 self-encrypting, OPAL2
●
256-GB SATA-3 self-encrypting, OPAL1
●
240-GB SATA-3
●
180-GB SATA-3
●
128-GB SATA-3
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives:
●
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive
●
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●
DVD±RW SuperMulti Double-Layer Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) drives:
●
1-TB, 7200-rpm
●
512-GB SATA-3 self-encrypting SSD, OPAL2
●
512-GB SSD
●
256-GB SED SSD, OPAL2
Supports for no Upgrade drive option (bezel)
2 Chapter 1 Product description
Category Description
Audio and video Stereo speakers
Dual array microphone
HD Audio with DTS Studio sound
Integrated HD 720p webcam (xed [no tilt], activity LED, 1280×720 by 30 frames per second)
Support for no webcam option
Ethernet Intel I217-LM 10/100/1000 Ethernet, with Intel I217-LM Gigabit Network Connection
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo
●
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi
Integrated wireless wide area network (WWAN) options by way of wireless module (select
models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
●
HP lt4112 LTE/HSPA+ Mobile Broadband Module
External media cards ExpressCard – 54mm
Integrated SD UHS-II ash media slot
Supports next generation SD (Secure Digital); Backward compatible with SDHC, SDXC
Ports
●
Multi-Pin AC Port
●
Combination mic-in/stereo headphone jack
●
Battery (secondary) connector
●
DisplayPort 1.2
●
Docking
●
RJ-45 (Ethernet)
●
Thunderbolt 2
●
USB 3.0 (2)
●
USB 3.0 charging (1)
●
USB: 2.0 (1)
●
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and
unplug and autodetection for correct output to wide-aspect vs. standard aspect video
3
Category Description
Docking Docking support for HP Docking Station
Docking support for HP Advanced Docking Station
Keyboard/pointing devices Full-size, island-style, backlit (and non-backlit) keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-nger scrolling, and pinchzoom as default
Support for Windows dual-point (pointing stick with 3 pointing stick buttons plus TouchPad
with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
●
On/o button
●
Glass with chemical etched surface (DuraPad)
●
Support for 2-way scroll
●
Taps enabled by default
●
Gestures enabled by default:
◦
2-nger scrolling
◦
2-nger zoom (pinch)
●
Image sensor TouchPad
Power requirements Support for the following AC adapters:
●
200-W, HP Smart Adapter, slim
●
150-W, HP Smart Adapter, slim
3-wire plug (with ground pin)
Power requirements (continued) Support for the following batteries
●
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
●
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
●
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
●
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Security Support security lock
Trusted platform module (TPM) 1.2 (Inneon; soldered down) and TPM Enhanced Drive Lock
(For the People's Republic of China and Asia Pacic countries and regions, disabled
but available)
Fingerprint reader
Integrated smart card reader
Preboot authentication (password, smart card)
Operating system Preinstalled:
●
Windows 10 Home 64 High-end
●
Windows 10 Home 64 High-end Chinese Market
●
Windows 10 Home 64 High-end Single Language
4 Chapter 1 Product description
Category Description
●
Windows 10 Professional 64
●
Windows 10 Professional 64 Downgrade Windows 7 64
●
Windows 8.1 CH 64-bit (only available in the People's Republic of China with Hardware
Kit)
●
Windows 8.1 CH 64 CPPP
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Professional 64-bit MSNA
●
Windows 8.1 Professional 64-bit for Education
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image MSNA
●
Windows 7 Professional 64-bit
●
Windows 7 Professional 64-bit MSNA
●
FreeDOS 2.0
●
Ubuntu Linux
Restore media-DRDVD:
●
DRDVD Windows 10 (available with any Windows 10 operating system, required any
Windows 10 downgrade operating system)
●
DRDVD Windows 8.1 (available with any Windows 8.1 loc, required any Windows 8.1
Professional downgrade operating system)
●
DRDVD Windows 7 Service Pack 1 (available with any Windows 8.1 or Windows 7
Professional downgrade loc)
●
SRDVD Ubuntu Linux
Operating system (continued) Restore media-OSDVD:
●
Windows 8.1 64-bit (for service only)
●
Windows 8.1 Country-Specic 64-bit (for service only)
●
Windows 8.1 Emerging Market 64-bit (for service only)
●
Windows 8.1 Professional 64-bit (only available and required with Windows 8.1
downgrade operating systems)
●
Windows 7 Professional 64-bit, Service Pack 1 (available with any Windows 8.1
Professional or Windows 7 Professional downgrade loc, not available in the People's
Republic of China)
Certied:
●
Microsoft WHCK
●
SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Enterprise 64-bit, Service Pack 1
●
Windows 7 Enterprise 32-bit, Service Pack 1
●
Windows 7 Professional 32-bit, Service Pack 1
5
Category Description
●
Windows 7 Ultimate 64-bit, Service Pack 1
●
Windows 7 Ultimate 32-bit, Service Pack 1
Serviceability End user replaceable parts:
●
AC adapter
●
Battery (system)
●
Hard drive
●
Keyboard
●
Memory modules (4, 2 expansion and 2 primary)
●
mSATA SSD
●
Optical drive
●
SSD
●
WLAN module
●
WWAN module
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas * Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas * (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
(6) Internal display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
Display 7
Component Description
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer and select or
activate items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Microphone mute light
●
Amber: microphone sound is o.
●
O: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
10 Chapter 2 External component identication
Component Description
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows button Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 11
Component Description
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external
numeric keypad.
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(3) AC adapter/Battery light
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
O: The battery is fully charged.
(4) Hard drive/optical drive light
●
Blinking white: The hard drive or optical drive is being
accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
12 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Thunderbolt DisplayPort Connects an optional high-resolution display device or a high-
performance data device.
NOTE: Thunderbolt is new technology. Install all the latest
drivers for your Thunderbolt device before connecting the
device to the Thunderbolt DisplayPort. Thunderbolt cable and
Thunderbolt device (sold separately) must be compatible with
Windows. To determine whether your device is Thunderbolt
Certied for Windows, go to https://thunderbolttechnology.net/
products.
(5) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(6) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(7) Smart card reader Supports optional smart cards.
(8) ExpressCard slot or smart card reader
(depending on the conguration)
Supports optional ExpressCards or smart cards.
Left 13
Right
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(2) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in
(microphone).
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) Upgrade bay (optical drive shown) (select
models only)
Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(5) Optical drive eject button (select models only) Releases the optical drive disc tray.
(6) External monitor port Connects an external VGA monitor or projector.
14 Chapter 2 External component identication
Rear
Component Description
(1) USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
(2) Power connector Connects an AC adapter.
(3) AC adapter/battery light
●
White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
●
Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●
Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is fully charged.
(4) RJ-45 (network) jack/lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): The network is showing activity.
Rear 15
Bottom
Component Description
(1) Battery release latch Releases the battery from the battery bay.
(2) Battery bay Holds the battery.
(3) SIM slot Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
(4) Docking connector Connects an optional docking device.
(5) Accessory battery connector Connects an optional accessory battery.
(6) Service door release lock Locks the service door.
(7) Service door release latch Releases the service door on the computer.
(8) Vents (3) Enable airow to cool internal components.
16 Chapter 2 External component identication
Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(9) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support..
To access Help and Support in Windows 7, select Start >
Help and Support.
To access HP Support Assistant in Windows 8.1, from the
Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
Bottom 17
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to each
product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
18 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 19
Item Component Spare part number
(1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly
is spared at the subcomponent level only. For more LED display assembly spare part information, see LED display
assembly subcomponents on page 25.
15.6-in, FHD, UWVA, DreamVision display assembly equipped with a webcamera 735965-001
15.6-in, FHD, UWVA, DreamVision display assembly not equipped with a webcamera 735964-001
Hinge Cover Kit, includes: 734294-001
(2a) Hinge cover (includes HP logo)
(2b) Left-side rear corner cover
(2c) Right-side-side rear corner cover
(3) Keyboard (includes keyboard cable):
Keyboard with backlight and pointing stick (includes keyboard cable, backlight cable, and pointing stick cable):
For use in Belgium 733688-A41
For use in Brazil 733688-201
For use in Bulgaria 733688-261
For use in Canada 733688-DB1
For use in the Czech Republic and Slovakia 733688-FL1
For use in Denmark 733688-081
For use in France 733688-051
For use in Germany 733688-041
For use in Greece 733688-151
For use in Hungary 733688-211
For use in Iceland 733688-DD1
For use in India 733688-D61
For use in Israel 733688-BB1
For use in Italy 733688-061
For use in Japan 733688-291
For use in Latin America 733688-161
For use in the Netherlands 733688-B31
For use in Northwest Africa 733688-FP1
For use in Norway 733688-091
For use in Portugal 733688-131
For use in Romania 733688-271
For use in Russia 733688-251
For use in Saudi Arabia 733688-171
For use in Slovenia 733688-BA1
20 Chapter 3 Illustrated parts catalog
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