HP ZBook 14u G6 Service manual
Maintenance and Service Guide
HP ZBook 14u G6 Mobile Workstation
© Copyright 2019 HP Development Company,
L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. DisplayPort and the DisplayPort
logo are trademarks owned by the Video
Electronics Standards Association (VESA) in the
United States and other countries. Intel, Core,
Optane, XMM, and Thunderbolt are trademarks
of Intel Corporation or its subsidiaries in the
U.S. and/or other countries. NVIDIA and
GeForce are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. Miracast is a trademark
of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: May 2019
Document Part Number: L54462-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Touchpad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and ngerprint reader ........................................................................................ 13
Special keys ....................................................................................................................................... 15
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Labels ................................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Display assembly subcomponents ...................................................................................................................... 23
Plastics Kit ........................................................................................................................................................... 25
Cable Kit ............................................................................................................................................................... 26
Miscellaneous parts ............................................................................................................................................. 27
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Workstation guidelines ..................................................................................................................... 30
Electrostatic discharge information .................................................................................................................... 30
Generating static electricity .............................................................................................................. 31
Preventing electrostatic damage to equipment ............................................................................... 31
Personal grounding methods and equipment .................................................................................. 32
Grounding the work area ................................................................................................................... 32
Recommended materials and equipment ........................................................................................ 32
vii
Packaging and transporting guidelines .............................................................................................................. 33
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Bottom cover ..................................................................................................................................... 34
Solid-state drive (SSD) ...................................................................................................................... 36
Memory modules ............................................................................................................................... 37
WLAN/Bluetooth combo card ............................................................................................................ 38
WWAN module ................................................................................................................................... 40
Keyboard ........................................................................................................................................... 42
6 Removal and replacement procedures for authorized service provider parts .................................................... 45
Component replacement procedures .................................................................................................................. 45
Battery ............................................................................................................................................... 46
Heat sink assembly ........................................................................................................................... 48
RTC battery ........................................................................................................................................ 51
USB board .......................................................................................................................................... 52
RJ-45 board with bracket .................................................................................................................. 53
Power button board .......................................................................................................................... 54
Speaker assembly ............................................................................................................................. 55
Touchpad ........................................................................................................................................... 56
Touchpad button board ..................................................................................................................... 58
NFC module ....................................................................................................................................... 59
Smart card reader .............................................................................................................................. 60
Fan ..................................................................................................................................................... 61
System board .................................................................................................................................... 63
Fingerprint reader assembly ............................................................................................................. 66
Display assembly ............................................................................................................................... 67
Top cover ........................................................................................................................................... 77
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 78
8 Troubleshooting guide ................................................................................................................................. 80
Resources ............................................................................................................................................................. 81
General troubleshooting steps ............................................................................................................................ 81
Identify the issue ............................................................................................................................... 82
1. Understand the issue .................................................................................................. 82
Boot up sequence ......................................................................................... 82
Failure classication ..................................................................................... 82
viii
2. Examine the environment .......................................................................................... 84
3. Perform a visual inspection of hardware ................................................................... 85
4. Update BIOS and drivers ............................................................................................. 85
Manually updating BIOS and drivers ............................................................ 85
Remotely deploying BIOS and drivers .......................................................... 85
Analyze the issue ............................................................................................................................... 85
5. Remove or uninstall recently added hardware, software .......................................... 85
6. HP Hardware Diagnostics and Tools ........................................................................... 86
HP PC Hardware Diagnostics (UEFI) ............................................................. 86
HP BIOS Conguration Utility (BCU) ............................................................. 88
HP Image Diagnostic Tool ............................................................................. 88
HP Thermal Monitor ..................................................................................... 88
Non HP diagnostics tools ............................................................................. 88
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 89
Status lights .................................................................................................. 89
Blinking light codes ...................................................................................... 90
POST error messages ................................................................................... 90
Resolve the issue ............................................................................................................................... 91
8. Hard reset .................................................................................................................... 91
9. Soft reset (Default Settings) ....................................................................................... 92
10. Reseat cables and connections ................................................................................ 92
11. Test with minimum conguration ............................................................................ 93
Essential hardware conguration ................................................................ 93
Safe mode ..................................................................................................... 94
12. Test with veried working conguration (hardware and/or operating system) ..... 94
13. Replace the system board ........................................................................................ 94
Verify solution ................................................................................................................................... 95
Helpful Hints ........................................................................................................................................................ 95
At startup ........................................................................................................................................... 96
During operation ............................................................................................................................... 96
Consulting with HP Service ............................................................................................................... 97
Common issues and possible solutions .............................................................................................................. 97
Power-on issues ................................................................................................................................ 97
No Power ......................................................................................................................... 97
Intermittent power-on, shutdown, reboot ..................................................................... 99
AC adapter issue ........................................................................................................... 100
Battery not recognized, not charging ........................................................................... 101
Battery discharges too fast .......................................................................................... 102
Burnt smell .................................................................................................................... 103
POST ................................................................................................................................................ 103
ix
No video (with power) ................................................................................................... 103
Blinking lights ............................................................................................................... 105
Diagnostics error messages ......................................................................................... 105
BIOS password .............................................................................................................. 106
Performance (OS) ............................................................................................................................ 106
Intermittent shutdown ................................................................................................. 107
Blue screen .................................................................................................................... 108
Freeze at Windows Logo (hang/lockup) ....................................................................... 110
Electromagnetic Interference (EMI) .............................................................................. 111
No wake up .................................................................................................................... 112
Unresponsive ................................................................................................................ 113
Slow performance ......................................................................................................... 113
HP Smart Adapter warning message ........................................................................... 113
Incorrect time and date ................................................................................................ 114
Display ............................................................................................................................................. 115
Display anomalies ......................................................................................................... 115
Symptom .................................................................................................... 115
Quick check ................................................................................................. 116
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 116
Display assembly diagram ......................................................................... 116
Dead pixel ..................................................................................................................... 117
No video (internal) ........................................................................................................ 117
No video (external) ....................................................................................................... 118
DisplayPort/VGA ........................................................................................................... 118
HDMI .............................................................................................................................. 118
No or bad external video via docking ........................................................................... 119
Incorrect or missing color/distorted image .................................................................. 119
Touch screen ................................................................................................................. 120
I/O devices ....................................................................................................................................... 121
Keyboard ....................................................................................................................... 121
Keyboard point stick ..................................................................................................... 122
Keyboard backlight ....................................................................................................... 122
Touchpad ....................................................................................................................... 123
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 123
Network connectivity wireless (WLAN) ........................................................................ 123
WWAN ............................................................................................................................ 124
USB ................................................................................................................................ 124
Smart card reader ......................................................................................................... 126
Speaker, headphone - audio issues .............................................................................. 127
Thunderbolt (TB) ........................................................................................................... 128
Storage ............................................................................................................................................ 129
x
Hard drive/solid-state drive not recognized ................................................................ 130
No boot to operating system (no read/write error) ..................................................... 130
Read-write error ........................................................................................................... 131
Slow performance ......................................................................................................... 131
Blue screen (BSOD) error .............................................................................................. 131
Noisy hard drive ............................................................................................................ 132
Mechanical ....................................................................................................................................... 133
Fan error message - 90B .............................................................................................. 133
Noise (sound) ................................................................................................................ 134
Fan runs constantly ...................................................................................................... 135
Thermal shutdown (hot) ............................................................................................... 136
Stuck power button ...................................................................................................... 136
Additional information ...................................................................................................................................... 137
Acronyms ......................................................................................................................................... 137
Blinking lights and boot error codes ............................................................................................... 138
Processor not executing code ...................................................................................... 138
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 138
Memory module error ................................................................................................... 138
Graphics Controller Error (No Controller) ..................................................................... 139
Failure - System Board Error ........................................................................................ 139
Intel Trusted Execution Technology (TXT) Error .......................................................... 139
Sure Start unable to nd valid BIOS Boot Block image ................................................ 139
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 140
POST error messages and user actions .......................................................................................... 140
Routine maintenance for performance improvement ................................................................... 142
Common blue screen error messages ............................................................................................ 142
Error message list ......................................................................................................... 142
Bug check symbolic names ........................................................................................... 142
Microsoft general troubleshooting of Windows bug check codes ............................... 143
Use Windows Debugging Tool ......................................................................................................... 143
Windows Software Development Kit (SDK) .................................................................. 144
Display issue: pixel anomalies ........................................................................................................ 148
Cable management ......................................................................................................................... 149
Connector types .............................................................................................................................. 150
9 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 153
Using Computer Setup ....................................................................................................................................... 153
Starting Computer Setup ................................................................................................................ 153
Navigating and selecting in Computer Setup ................................................................................. 153
Restoring factory settings in Computer Setup ............................................................................... 153
Updating the BIOS ........................................................................................................................... 154
xi
Determining the BIOS version ...................................................................................... 154
Downloading a BIOS update ......................................................................................... 154
Changing the boot order using the f9 prompt ................................................................................ 155
TPM BIOS settings (select products only) ......................................................................................................... 155
Using HP Sure Start (select products only) ....................................................................................................... 156
10 Using HP PC Hardware Diagnostics ............................................................................................................ 157
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 157
Downloading HP PC Hardware Diagnostics Windows ..................................................................... 157
Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 158
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................... 158
Installing HP PC Hardware Diagnostics Windows ........................................................................... 158
Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 158
Starting HP PC Hardware Diagnostics UEFI .................................................................................... 159
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 159
Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 159
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................... 159
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 160
Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 160
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 160
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number .......................................................................................................................... 160
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 160
11 Backing up, restoring, and recovering ........................................................................................................ 162
Backing up information and creating recovery media ...................................................................................... 162
Using Windows tools ....................................................................................................................... 162
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 162
Restoring and recovery ..................................................................................................................................... 163
Restoring, resetting, and refreshing using Windows tools ............................................................ 163
Recovering using HP Recovery media ............................................................................................. 163
Changing the computer boot order ................................................................................................ 163
12 Specications .......................................................................................................................................... 164
Computer specications .................................................................................................................................... 164
35.6 cm (14.0 in.) display specications ........................................................................................................... 165
M.2 PCIe solid-state drive specications .......................................................................................................... 166
M.2 SATA solid-state drive specications ......................................................................................................... 167
xii
13 Power cord set requirements .................................................................................................................... 168
Requirements for all countries .......................................................................................................................... 168
Requirements for specic countries and regions ............................................................................................. 169
14 Statement of memory volatility ................................................................................................................ 171
Nonvolatile memory usage ............................................................................................................................... 173
Questions and answers ..................................................................................................................................... 175
Using HP Sure Start (select models only) .......................................................................................................... 176
15 Recycling ................................................................................................................................................ 177
Index ........................................................................................................................................................... 178
xiii
xiv
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZBook 14u G6 Mobile Workstation
Processors 8th-generation Intel® Core™ processors:
Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Graphics Internal graphics
Intel UHD Graphics 620
External graphics
AMD® Radeon™ Pro WX 3200, 4 GB of GPU memory
Supports HD decode, DX12, HDMI 1.4b, HDCP 2.2 via DisplayPort™ up to 4K @ 60 Hz and via HDMI up to 4K @ 30
Hz
Both unied memory architecture (UMA) and discrete congurations support three independent displays through
docking stations as follows:
● HP UltraSlim Docking Station - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA)
● HP Elite 90 W Thunderbolt™ 3 Dock - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)
● HP Thunderbolt Dock 120 W G2 - maximum resolution = 2.5K @ 60 Hz (DisplayPort 1) and 2.5K @ 60 Hz
(DisplayPort 2) and FHD (VGA) or 4K @ 60 Hz (one DisplayPort) & 4K @ 60 Hz (USB Type-C output port using
a Type C-to-DisplayPort adapter)
Panel Supports privacy lter and narrow bezel
35.6 cm (14.0 in.), UWVA, non-touch
Full high-denition (FHD) (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera, with WWAN
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera, with WWAN
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN
FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera
FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera, with
WWAN
1
Table 1-1 Product components and their descriptions (continued)
Category Description
FHD (1920 × 1080), antiglare, 950 nits, 72% CG, eDP + PSR, at, Ambient Light Sensor, privacy, with HD + IR
camera, with WWAN
Ultra high denition (UHD) (3840 × 2160), antiglare, 400 nits, 72% CG, eDP + PSR, ultra slim, Ambient Light
Sensor, with HD + IR camera, with WWAN
UHD (3840 × 2160), antiglare, 600 nits, 100% AdobeRGB, eDP + PSR, ultra slim, Ambient Light Sensor, with HD +
IR camera, with WWAN
35.6 cm (14.0 in.), UWVA, touch screen
FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN, TOP
FHD (1920 × 1080), 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN, TOP+
FHD (1920 × 1080), 900 nits, 72% CG, eDP + PSR, at, Ambient Light Sensor, Privacy, with HD + IR camera, with
WWAN, TOP
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400 dual channel support
Supports up to 32 GB of system RAM in the following congurations:
● 32768 MB (16384 MB × 2)
● 24576 MB (16384 MB × 1 + 8192 MB × 1)
● 20480 MB (16384 MB × 1 + 4096 MB × 1)
● 16384 MB (16384 MB × 1 or 8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
Primary storage M.2 solid-state drives (2280)
2 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC
512 GB, SATA-3, SS, TLC, FIPS-140-2
512 GB QLC + 32 GB Optane™ Memory Module
256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC
256 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2
256 GB, PCIe, NVMe, value
128 GB, SATA-3, TLC
eMMC
32 GB eMMC Recovery operating system drive
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Audio and video HP Bang & Olufsen Audio
Multiple-array microphone (including rear-facing 3rd microphone)
Stereo speakers (2) (13 mm × 38 mm × 4 mm)
Webcam HD RGB 720p
Webcam HD + IR RGB 720p
Camera privacy cover
Supports WDR (Wide Dynamic Range)
Support for models without camera
RJ-45 (network) Intel Ethernet Connection I219-LM 10/100/1000 (vPro)
Intel Ethernet Connection I219-V 10/100/1000 (non-vPro)
S3/S4/S5 Wake-on-LAN
The following support S3/S4/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G4, HP USB-C
Universal Dock, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
The following support S0/S3/S4/S5 MAPT (via out of band): HP Elite USB-C Dock G4, HP USB-C Universal Dock, HP
Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
Wireless
networking
Bluetooth®
Bluetooth 4.2, 5.0, and 5.1 support
Wireless local area network (WLAN)
Integrated WLAN options with dual antennas (M.2 2230 socket MIPI/BRI):
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro)
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)
Two WLAN antennas built into bottom of display assembly
Support for models without WLAN
Compatible with Wi-Fi CERTIFIED Miracast™-certied devices
Supports HP Connection Optimizer
Support S3/S4 wake on Wireless LAN
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Support Staticv BIOS SAR
Support Turbo Lite Wi-Fi
Near-Field Communication (NFC)
NXP NPC300 Near Field Communication Module (NXP NPC300 I2C 10 mm x 17 mm)
3
Table 1-1 Product components and their descriptions (continued)
Category Description
NFC antenna
Support for models without NFC
Wireless wide area network (WWAN)
WWAN cards are compatible with a programmable removable eSIM
Two WWAN antennas (worldwide 5-band, congured at top of display panel)
Supports the following WWAN formats:
Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):
● Intel XMM™ 7262 LTE-Advanced (CAT 6)
Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):
● Intel XMM 7360 LTE-Advanced (CAT 9)
● Intel XMM 7560 LTE-Advanced Pro (CAT 16)
WWAN modules are compatible with a programmable removable eSIM
Support for models without WWAN
Support for WWAN after market option (AMO)
Ports USB Type-C (Thunderbolt)
USB 3.1 Gen 1 port
USB 3.1 Gen 1 charging port
HDMI 1.4
RJ-45 (network) connector
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Sensors Ambient light sensor (ALS)
Hall sensor
Keyboard/
pointing devices
Keyboard
HP Collaboration Keyboard
● Dual point, non-backlit, spill resistant with drain
● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS
● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports ALS Privacy
Touchpad
Support for Microsoft® Precision touchpad default gestures
Firmware PTP (Point to Point) with Filter Driver
Support for No Hybrid Mode
4 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Power
requirements
Battery
HP Long Life Lithium Polymer Soft Pack Battery, 3 cell, 50 Whr
HP Fast Charge Technology
AC adapter
65 W Smart right angle, 4.5 mm
65 W Smart right angle, 4.5 mm - Argentina
65 W Smart right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W Smart right angle, 4.5 mm
45 W Smart right angle, 4.5 mm - Argentina
45 W Smart right angle, 4.5 mm, 2 prong (Japan only)
45 W Straight USB Type C
Power cord
2-wire plug (C7), 1.0 m
3-wire plug (C5), 1.0 m
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5)
Security Security lock
Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Touch ngerprint sensor (landed, touch with 8 × 8 sensor)
Support for models without a ngerprint reader
Smart card reader (active)
Support for models without a smart card reader
Preboot authentication (password, smart card)
Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen5
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
5
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Professional 64
Windows 10 Professional 64 Chinese Market
Windows 10 Professional 64 StF MSNA Standard
Windows 10 Professional 64 StF MSNA Plus
Windows 10 Government Edition
FreeDOS 3.0
Restore Media
Windows 10 Driver DVD
Windows 10 Driver USB
Windows 10 Professional 64-bit OS DVD
Windows 10 Professional 64-bit OS USB
Certied
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64
Windows 10 Professional 64 CBB 1803
Serviceability End user replaceable parts
AC adapter
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
6 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot (select products
only)
(2) Audio-out (headphone)/
Audio-in (microphone) combo
jack
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(4) HDMI port Connects an optional video or audio device, such as a high-denition television,
(5) RJ-45 (network) jack/status
lights
Supports a wireless subscriber identity module (SIM) card.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
smartwatch, and provides high-speed data transfer.
any compatible digital or audio component, or a high-speed High Denition
Multimedia Interface (HDMI) device.
Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
Right 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(7) USB Type-C power connector
and Thunderbolt™ port with
HP Sleep and Charge
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
Connects an AC adapter that has a USB Type-C connector, supplying power to the
computer and, if needed, charging the computer battery.
– and –
Even when the computer is o, connects and charges most USB devices that have
a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector, providing DisplayPort
output.
NOTE: Your computer may also support a Thunderbolt docking station.
NOTE: Cables and/or adapters (purchased separately) may be required.
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery level. When the
battery has reached a critical battery level, the battery light begins blinking
rapidly.
● O: The battery is not charging.
8 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
(3) USB SuperSpeed port with HP
Sleep and Charge
(4) Smart card reader Supports optional smart cards.
Connects a USB device, provides high-speed data transfer, and even when the
computer is o, charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
Left 9
Display
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area
networks (WWANs).
(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light.
(3) Internal microphones Record sound.
(4) Camera light(s) (select products only) On: One or more cameras are in use.
(5) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware and
software installed on your product.
(6) Camera privacy cover (select products only) When closed, the camera privacy cover conceals the camera.
● To reveal the camera, slide the cover to the left.
● To conceal the camera, slide the cover to the right.
(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
10 Chapter 2 Components
Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
(4) Right pointing stick button Functions like the right button on an external mouse.
(5) Near Field Communications (NFC)
tapping area and antenna* (select
products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Allows you to wirelessly share information when you tap it with an NFC-enabled
device.
Keyboard area 11
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(4) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are o.
(7) Sharing or presenting light On: Sharing is on.
12 Chapter 2 Components
Table 2-5 Lights and their descriptions (continued)
Component Description
(8) Call answer light On: Call answer is on.
(9) Call end light On: Call end is on.
(10) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 16.
Buttons, speakers, and ngerprint reader
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the computer.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to exit
Sleep (select products only).
● When the computer is in Hibernation, press the button briey to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
Keyboard area 13
Table 2-6 Buttons, speakers, and ngerprint reader and their descriptions (continued)
Component Description
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select Power Options.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
(3) Speakers (2) Produce sound.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
▲ Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make sure when you
register your ngerprint that all sides of your nger are registered by the
ngerprint reader.
14 Chapter 2 Components
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 16.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn + num
lk is pressed, the keypad can be used like an external numeric keypad. Each key on
the keypad performs the function indicated by the icon in the upper-right corner of
the key.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
(6) Windows application key
(select products only)
(7) num lk key Turns the embedded numeric keypad on and o.
Displays options for a selected object.
– or –
Alternates between the navigational and numeric functions on the integrated
numeric keypad.
Keyboard area 15
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
16 Chapter 2 Components
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
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