HP ZBook 14u G4 Mobile Maintenance and Service Guide
HP ZBook 14u G4 Mobile Workstation
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Linux® is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2017
Document Part Number: 942942-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 11
Using the hot keys ............................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
Front ..................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Plastics Kit ........................................................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 21
Cable Kit ............................................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................................... 27
Equipment guidelines ..................................................................................................... 28
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 34
Hard drive .......................................................................................................................................... 35
Solid-state drive (SSD) ...................................................................................................................... 37
Memory modules ............................................................................................................................... 38
WLAN/Bluetooth combo card ............................................................................................................ 40
WWAN module ................................................................................................................................... 42
Keyboard ........................................................................................................................................... 44
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 47
Component replacement procedures .................................................................................................................. 47
RTC battery ........................................................................................................................................ 48
Internal base plate ............................................................................................................................ 49
Heat sink/fan assembly .................................................................................................................... 51
Fingerprint reader assembly ............................................................................................................. 53
Touchpad board ................................................................................................................................. 55
NFC module ....................................................................................................................................... 56
Smart card reader board ................................................................................................................... 57
USB/audio board ................................................................................................................................ 59
System board .................................................................................................................................... 60
Speaker assembly ............................................................................................................................. 63
Display assembly ............................................................................................................................... 64
Power button board .......................................................................................................................... 71
Top cover ........................................................................................................................................... 73
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 74
8 Troubleshooting guide ................................................................................................................................. 76
Resources ............................................................................................................................................................. 77
General troubleshooting steps ............................................................................................................................ 77
Identify the issue ............................................................................................................................... 78
1. Understand the issue .................................................................................................. 78
Boot up sequence ......................................................................................... 78
Failure classication ..................................................................................... 78
2. Examine the environment .......................................................................................... 80
3. Perform a visual inspection of hardware ................................................................... 81
4. Update BIOS and drivers ............................................................................................. 81
Manually updating BIOS and drivers ............................................................ 81
viii
Remotely deploying BIOS and drivers .......................................................... 81
Analyze the issue ............................................................................................................................... 81
5. Remove or uninstall recently added hardware, software .......................................... 81
6. HP Hardware Diagnostics and Tools ........................................................................... 82
HP PC Hardware Diagnostics (UEFI) ............................................................. 82
HP Support Assistant (HPSA) ....................................................................... 84
HP BIOS Conguration Utility (BCU) ............................................................. 85
HP Image Diagnostic Tool ............................................................................. 85
HP Thermal Monitor ..................................................................................... 85
Non HP diagnostics tools ............................................................................. 85
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ........................................................................................................................ 86
Status lights .................................................................................................. 86
Blinking light codes ...................................................................................... 87
POST error messages ................................................................................... 87
Power Good (Troubleshooting) lights .......................................................... 88
Resolve the issue ............................................................................................................................... 89
8. Hard reset .................................................................................................................... 89
9. Soft reset (Default Settings) ....................................................................................... 90
10. Reseat cables and connections ................................................................................ 90
11. Test with minimum conguration ............................................................................ 91
Essential hardware conguration ................................................................ 91
Safe mode ..................................................................................................... 92
12. Test with veried working conguration (hardware and/or operating system) ..... 92
13. Replace the system board ........................................................................................ 92
Verify solution ................................................................................................................................... 93
Helpful Hints ........................................................................................................................................................ 93
At startup ........................................................................................................................................... 93
During operation ............................................................................................................................... 94
Consulting with HP Service ............................................................................................................... 94
Common issues and possible solutions .............................................................................................................. 95
Power-on issues ................................................................................................................................ 95
No Power ......................................................................................................................... 95
Intermittent power-on, shutdown, reboot ..................................................................... 97
AC adapter issue .............................................................................................................. 98
Battery not recognized, not charging ............................................................................. 98
Battery discharges too fast .......................................................................................... 100
Burnt smell .................................................................................................................... 101
POST ................................................................................................................................................ 101
No video (with power) ................................................................................................... 101
Blinking lights ............................................................................................................... 102
ix
Diagnostics error messages ......................................................................................... 103
BIOS password .............................................................................................................. 104
Performance (OS) ............................................................................................................................ 104
Intermittent shutdown ................................................................................................. 105
Blue screen .................................................................................................................... 106
Freeze at Windows Logo (hang/lockup) ....................................................................... 108
Electromagnetic Interference (EMI) .............................................................................. 109
No wake up .................................................................................................................... 109
Unresponsive ................................................................................................................ 111
Slow performance ......................................................................................................... 111
HP Smart Adapter warning message ........................................................................... 112
Incorrect time and date ................................................................................................ 112
Display ............................................................................................................................................. 113
Display anomalies ......................................................................................................... 113
Symptom .................................................................................................... 113
Quick check ................................................................................................. 114
HP PC Hardware Diagnostics (UEFI) for video test ..................................... 114
Display assembly diagram ......................................................................... 115
Dead pixel ..................................................................................................................... 115
No video (internal) ........................................................................................................ 115
No video (external) ....................................................................................................... 116
DisplayPort/VGA ........................................................................................................... 116
HDMI .............................................................................................................................. 116
No or bad external video via docking ........................................................................... 117
Incorrect or missing color/distorted image .................................................................. 117
Touch screen ................................................................................................................. 118
I/O devices ....................................................................................................................................... 119
Keyboard ....................................................................................................................... 119
Keyboard point stick ..................................................................................................... 120
Keyboard backlight ....................................................................................................... 120
TouchPad ....................................................................................................................... 121
Network Connectivity Ethernet (RJ-45 jack) ................................................................ 121
Network connectivity wireless (WLAN) ........................................................................ 122
WWAN ............................................................................................................................ 123
USB ................................................................................................................................ 124
Smart card reader ......................................................................................................... 125
Speaker, headphone - audio issues .............................................................................. 126
Thunderbolt (TB) ........................................................................................................... 127
Storage ............................................................................................................................................ 128
Hard drive/solid-state drive not recognized ................................................................ 129
No boot to operating system (no read/write error) ..................................................... 129
x
Read-write error ........................................................................................................... 130
Slow performance ......................................................................................................... 130
Blue screen (BSOD) error .............................................................................................. 130
Noisy hard drive ............................................................................................................ 131
Mechanical ....................................................................................................................................... 132
Fan error message - 90B .............................................................................................. 132
Noise (sound) ................................................................................................................ 133
Fan runs constantly ...................................................................................................... 134
Thermal shutdown (hot) ............................................................................................... 135
Stuck power button ...................................................................................................... 135
Additional information ...................................................................................................................................... 136
Acronyms ......................................................................................................................................... 136
Blinking lights and boot error codes ............................................................................................... 137
Processor not executing code ...................................................................................... 137
BIOS recovery code unable to nd valid BIOS recovery image ..................................... 137
Memory module error ................................................................................................... 137
Graphics Controller Error (No Controller) ..................................................................... 138
Failure - System Board Error ........................................................................................ 138
Intel Trusted Execution Technology (TXT) Error .......................................................... 138
Sure Start unable to nd valid BIOS Boot Block image ................................................ 138
Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 139
POST Error Messages and User Actions .......................................................................................... 139
Routine Maintenance for Performance Improvement .................................................................... 141
Common Blue Screen Error Messages ............................................................................................ 141
Error message list ......................................................................................................... 141
Bug check symbolic names ........................................................................................... 141
Microsoft general troubleshooting of Windows bug check codes ............................... 142
Use Windows Debugging Tool ......................................................................................................... 142
Windows Software Development Kit (SDK) .................................................................. 143
Display Issue: Pixel Anomalies ........................................................................................................ 147
Cable management ......................................................................................................................... 148
Connector types .............................................................................................................................. 149
9 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 151
Using Computer Setup ....................................................................................................................................... 151
Starting Computer Setup ................................................................................................................ 151
Navigating and selecting in Computer Setup ................................................................................. 151
Restoring factory settings in Computer Setup ............................................................................... 151
Updating the BIOS ........................................................................................................................... 152
Determining the BIOS version ...................................................................................... 152
Downloading a BIOS update ......................................................................................... 153
xi
Changing the boot order using the f9 prompt ................................................................................ 153
TPM BIOS settings (select products only) ......................................................................................................... 154
Using HP Sure Start (select products only) ....................................................................................................... 154
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 155
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 155
11 Backup and recovery ................................................................................................................................ 157
Creating recovery media and backups .............................................................................................................. 157
Creating HP Recovery media (select products only) ....................................................................... 157
Using Windows tools ......................................................................................................................................... 158
Restore and recovery ......................................................................................................................................... 159
Recovering using HP Recovery Manager ........................................................................................ 159
What you need to know before you get started ........................................................... 159
Using the HP Recovery partition (select products only) .............................................. 160
Using HP Recovery media to recover ............................................................................ 160
Changing the computer boot order .............................................................................. 161
Removing the HP Recovery partition (select products only) ....................................... 162
12 Specications .......................................................................................................................................... 163
Computer specications .................................................................................................................................... 163
35.6-cm (14.0-in) display specications .......................................................................................................... 164
Solid-state drive specications ......................................................................................................................... 164
Hard drive specications ................................................................................................................................... 165
13 Power cord set requirements .................................................................................................................... 166
Requirements for all countries .......................................................................................................................... 166
Requirements for specic countries and regions ............................................................................................. 166
14 Statement of memory volatility ................................................................................................................ 168
Nonvolatile memory usage ............................................................................................................................... 171
Questions and answers ..................................................................................................................................... 173
Using HP Sure Start (select models only) .......................................................................................................... 174
15 Recycling ................................................................................................................................................ 175
Index ........................................................................................................................................................... 176
xii
1 Product description
Category Description
Product Name HP ZBook 14u G4 Mobile Workstation
Processors 7th-generation Intel® Core™ processors:
Intel Core i7-7600U
Intel Core i7-7500U
Intel Core i5-7300U
Intel Core i5-7200U
Chipset Integrated with processor
Graphics (internal) Intel HD Graphics 620
AMD FirePro W4190M
Supports dual-display ports through the dock
Supports 3 independent displays through the 2013 Ultraslim Docking Station
Panel 35.6-cm (14.0-in), eDP:
Slim, high-denition (HD), AntiGlare (AG), SVA (1366 x 768), 220 nits display with and without camera
Slim, full high-denition (FHD), AntiGlare (AG), SVA (1920 x 1080), 300 nits display with and without camera
Ultra slim, full high-denition (FHD), UWVA (1920 x 1080), 340 nits display with and without camera
Slim, full high-denition (FHD), SVA (1920 x 1080), 300 nits display with touch and camera
*All display assemblies include two wireless local area network (WLAN) antenna cables and NFC antenna
*WWAN models include two wireless wide area network (WWAN) antenna cables
Memory Two customer accessible/upgradeable memory module slots
DDR4 PC4 dual channel support; runs at 2133 MHz
Supports up to 32 GB of system RAM in the following congurations:
●
32768 MB (16384 MB×2)
●
16384 MB (16384 MB×1 or 8192 MB×2)
●
8192 MB (8192 MB×1 or 4096 MB×2)
●
4096 MB (4096 MB×1)
Primary storage Hard drives:
Supports serial ATA6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses
●
1 TB, 5400 rpm
●
500 GB, 7200 rpm, self-encrypting (FIPS-140-2)
●
500 GB, 7200 rpm, self-encrypting (Opal 2)
●
500 GB, 7200 rpm
●
500 GB, hybrid, 8 GB cache
1
Category Description
M.2 solid-state drives (2280, NGFF):
●
1 TB, PCIe, NVMe, MLC
●
512 GB, PCIe, Gen3×4, SS/DS, NVMe, MLC
●
512 GB, PCIe, Gen3×4, SS, NVMe, TLC, Opal 2
●
512 GB, SATA-3, SS, TLC, FIPS-140-2
●
256 GB, PCIe, Gen3×4, NVMe, TLC
●
256 GB, PCIe, Gen3×4, NVMe, MLC
●
256 GB, SATA-3, Self-encrypting drive (SED), TLC
Audio and video HP Bang & Olufsen Audio
Dual-array microphone
Premium stereo speakers (2)
Camera (720p)
Supports “no camera” option
Ethernet Intel Ethernet Connection I219-LM 10/100/1000 (for use with computer models with i7-7500U, i5-7200U
processors)
Intel Ethernet Connection I219-V 10/100/1000 (for use with computer models with i7-7600U, i5-7300U
processors)
S3/S4/S5 Wake-on-LAN
Wireless networking WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Supports the following WLAN formats:
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro)
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
●
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro)
Two WLAN antennas built into display assembly
Supports no WLAN option
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
Support S3/S4 wake on Wireless LAN (Intel only)
Support for WiFi SAR in BIOS (Intel WLAN only)
Support for HP Sure Connect
NFC:
Integrated NFC NXP NPC100 I2C NCI 10 mm x 25 mm module
NFC antenna
Supports no NFC option
2 Chapter 1 Product description
Category Description
WWAN:
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas (world wide 5 band, congured at top of panel on all units)
Supports the following WWAN formats:
●
Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
●
Huawei HP It4132 - LTE/HSPA+ with GPS M.2
●
Fibocom HP hs3210 WW HSPA+ without GPS
Supports no WWAN option
External media cards Memory card reader (SD, SDHC, SDXC)
Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz; hot plug/unplug and auto detect
USB 3.1 Gen 1 charging port
USB 3.1 Gen 1 port
USB Type-C (basic)
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking Ultraslim side Docking Station
2013 Ultraslim Docking Station
Keyboard/pointing
devices
Power requirements Battery:
Keyboard:
Dual point, Dura keys, backlit, spill resistant with drain
Dual point, spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
3 cell HP Long Life, 51 WHr, li-ion (supports HP Fast Charging)
AC adapter:
65 W HP Smart AC adapter
65 W HP Smart AC adapter, EM
65 W HP Smart AC travel adapter
Power cord:
3 wire plug, 1 m
3
Category Description
Security Security lock
Fingerprint reader
Supports “no ngerprint reader” option
Supports Trusted Platform Module (TPM) 2.0 (1.2 downgradeable after purchase) (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Operating system Preinstalled:
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market (CPPP)
Windows 10 Professional 64
FreeDOS 2.0
Restore Media–DR/SR-DVD:
Windows 10
Restore Media–OS-DVD:
Windows 10 Professional 64
USB Restore:
Windows 10
Windows 10 drivers
Certied:
Microsoft WHQL
Web-only support:
Windows 10 Enterprise 64
Windows 10 Enterprise 64 LTSB 1507
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
4 Chapter 1 Product description
2 External component identication
Right
Component Description
(1) USB Type-C basic When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
Right 5
Left
Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vents (2) Enable airow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
(5) Smart card reader Supports optional smart cards.
6 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
Display
Component Description
(1) WLAN antennas* (2)(internal) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (2)(internal) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Camera light (select products only) On: The camera is in use.
(5) Camera (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the camera:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Near Field Communications (NFC) tapping area
(select products only)
(8) Right TouchPad button Functions like the right button on an external mouse.
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the computer and
transfer data back and forth.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Microphone mute light
(3) Num lk light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
(5) Mute light
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
letters.
(7) TouchPad light
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 9
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a wireless
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o
the computer.
To learn more about your power settings, see your power options.
▲ Type power options in the taskbar search box, and then select
Power Options.
‒ or –
Right-click the Power meter icon, and then select Power Options.
connection.
A wireless network must be set up before a wireless connection is possible.
10 Chapter 2 External component identication
Component Description
(4) Volume mute button Mutes and restores speaker sound.
Keys
(5) Fingerprint reader (select products
only)
Allows a ngerprint logon to Windows, instead of a password logon.
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
a function key, the num lk key, the esc key, or other key.
See Using the hot keys on page 12
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Function keys Executes frequently used system functions when pressed in combination with
the fn key.
See Using the hot keys on page 12
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables
you to add, subtract, and perform other numeric tasks. When num lk is on, the
keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in combination
with the fn key.
Top 11
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the backlight keyboard o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
computer.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
R Pauses or breaks an operation. This replaces the break key.
C Locks cell. This replaces the scroll lock key.
S Sends a programming query. This replaces the sys rq key.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Docking connectors (2) Connect an optional docking device.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 13
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the
display and other unneeded components.
●
O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
14 Chapter 2 External component identication
Labels
The labels laser etched on the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
16 Chapter 3 Illustrated parts catalog
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
Item Component Spare part number
(1) Display assembly, touch
Touch screen display assemblies are spared only as whole unit hinge-ups.
Non-touch display assemblies are spared at the subcomponent level only. For more nontouch display assembly spare part information, see Display assembly subcomponents
on page 19.
(2) Keyboard (see Keyboard on page 44)
For a list of keyboard country codes, see Keyboard on page 44.
Without a backlight 937310-xx1
With a backlight 937309-xx1
(3) Top cover 937111-001
(4) Power button board 914382-001
(5) Smart card reader board (includes cable) 914380-001
(6) NFC module (includes NFC cable, antenna cable, Mylar insulator, and foam) 937302-001
(7) Fingerprint reader assembly (includes cable) 937301-001
(8) TouchPad
Without NFC antenna 937307-001
Including NFC antenna 937308-001
937012-001
(9) Speakers (includes cable) 937306-001
(10) System board (includes processor and replacement thermal material, see System board on page 60)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel i7-7600U processor 917506-xx1
Intel i7-7500U processor 917505-xx1
Intel i5-7300U processor 917500-xx1
Intel i5-7200U processor 917502-xx1
(11) USB/audio board (includes cable) 916922-001
(12) Heat sink/fan assembly 937115-001
(13) RTC battery 914384-001
(14) Internal base plate 937113-001
(15) Memory module (DDR4)
4-GB 820569-001
8-GB 820570-001
Computer major components 17
Item Component Spare part number
16-GB 865396-850
(16) WWAN module
HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001
Huawei HP It4132 - LTE/HSPA+ w/GPS M.2 845710-001
Fibocom HP hs3210 WW HSPA+ w/o GPS 918670-855
(17) WLAN/Bluetooth combo card
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 851592-001
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-Pro) 910264-855
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adapter (non-vPro) 863934-855
(18) Solid-state drive (SSD)
1 TB, PCIe, Gen3×4, NVMe, MLC 937005-001
512 GB, PCIe, Gen3×4, SS/DS, Self-encrypting Drive (SED), Opal 2, TLC 937011-001
512 GB, PCIe, Gen3×4, SS, NVMe, MLC 937010-001
512 GB, SATA-3, FIPS-140-2, TLC 937009-001
256 GB, PCIe, Gen3x4, NVMe, TLC 937008-001
256 GB, PCIe, Gen3x4, NVMe, MLC 937007-001
256 GB, SATA-3, Self-encrypting Drive (SED), Opal 2, TLC 937006-001
(19) Hard drive hardware kit 821665-001
(20) Hard drive, 7 mm (does not include hard drive connector cable or hard drive rubber bracket):
1 TB, 5400 rpm 762990-001
500 GB, 7200 rpm, FIPS 820572-001
500 GB, 7200 rpm, Opal-2 820573-001
500 GB, 7200 rpm 703267-001
500 GB, 5400 rpm, hybrid, 8 GB cache 732000-001
(21) Battery (3 cell, 51 WHr, 4.42 Ah) 854108-850
(22) Bottom cover (includes RJ-45 door, feet, sponge) 937112-001
18 Chapter 3 Illustrated parts catalog
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