HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2013
Document Part Number: 734761-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Display ................................................................................................................................. 10
Top ...................................................................................................................................... 11
TouchPad ............................................................................................................... 11
Lights ..................................................................................................................... 12
Buttons and fingerprint reader (select models only) ...................................................... 13
Keys ...................................................................................................................... 15
Front ..................................................................................................................................... 16
Left ....................................................................................................................................... 17
Right .................................................................................................................................... 18
Bottom .................................................................................................................................. 19
Service tag ............................................................................................................................ 22
3 Illustrated parts catalog .................................................................................................. 23
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 28
HP EliteBook 840/ZBook 14 models ......................................................................... 28
HP EliteBook 850 models ......................................................................................... 30
Mass storage devices ............................................................................................................. 31
Plastics Kit ............................................................................................................................. 32
Miscellaneous parts ................................................................................................................ 33
Sequential part number listing .................................................................................................. 34
4 Removal and replacement procedures preliminary requirements .................................... 43
Tools required ....................................................................................................................... 43
Service considerations ............................................................................................................ 43
Plastic parts ............................................................................................................ 43
Cables and connectors ............................................................................................ 43
Drive handling ........................................................................................................ 44
vii
Grounding guidelines ............................................................................................................. 44
Electrostatic discharge damage ................................................................................. 44
Packaging and transporting guidelines ....................................................... 46
Workstation guidelines .............................................................. 46
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 48
Component replacement procedures ........................................................................................ 48
Service cover .......................................................................................................... 48
Battery ................................................................................................................... 50
Hard drive ............................................................................................................. 51
Solid-state drive (SSD) .............................................................................................. 53
RTC battery ............................................................................................................ 55
Memory module ...................................................................................................... 56
WWAN module ..................................................................................................... 58
WLAN module ........................................................................................................ 60
Keyboard ............................................................................................................... 62
6 Removal and replacement procedures for Authorized Service Provider parts .................. 66
Component replacement procedures ........................................................................................ 66
Display panel (non-touch) ......................................................................................... 66
Base enclosure ........................................................................................................ 71
Base enclosure (HP EliteBook 840/HP ZBook14 models) .............................. 71
Base enclosure (HP EliteBook 850 models) .................................................. 74
Fan ....................................................................................................................... 77
Card reader board .................................................................................................. 78
VGA/USB board .................................................................................................... 80
Heat sink ............................................................................................................... 81
Power button board ................................................................................................. 86
Fingerprint reader assembly ..................................................................................... 88
System board ......................................................................................................... 90
Speaker assembly ................................................................................................... 95
Display assembly .................................................................................................... 97
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ..................... 104
Using Computer Setup .......................................................................................................... 104
Starting Computer Setup ........................................................................................ 104
Navigating and selecting in Computer Setup ............................................................ 105
Restoring factory settings in Computer Setup ............................................................. 105
Updating the BIOS ................................................................................................ 106
Determining the BIOS version .................................................................. 106
viii
Downloading a BIOS update ................................................................... 107
HP Sure Start ........................................................................................................ 108
Using MultiBoot ................................................................................................................... 108
About the boot device order ................................................................................... 108
Choosing MultiBoot preferences .............................................................................. 109
Setting a new boot order in Computer Setup ............................................. 109
Dynamically choosing a boot device using the f9 prompt ............................ 109
Setting a MultiBoot Express prompt ........................................................... 110
Entering MultiBoot Express preferences ..................................................... 110
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 111
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 .............. 112
Using Computer Setup .......................................................................................................... 112
Starting Computer Setup ........................................................................................ 112
Navigating and selecting in Computer Setup ............................................................ 113
Restoring factory settings in Computer Setup ............................................................. 113
Updating the BIOS ................................................................................................ 114
Determining the BIOS version .................................................................. 114
Downloading a BIOS update ................................................................... 115
HP Sure Start ........................................................................................................ 116
Using MultiBoot ................................................................................................................... 116
About the boot device order ................................................................................... 116
Choosing MultiBoot preferences .............................................................................. 117
Setting a new boot order in Computer Setup ............................................. 117
Dynamically choosing a boot device using the f9 prompt ............................ 117
Setting a MultiBoot Express prompt ........................................................... 118
Entering MultiBoot Express preferences ..................................................... 118
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 118
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 119
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 120
Starting Computer Setup ....................................................................................................... 120
Using Computer Setup .......................................................................................................... 121
Navigating and selecting in Computer Setup ............................................................ 121
Restoring factory settings in Computer Setup ............................................................. 122
Updating the BIOS ............................................................................................................... 122
Determining the BIOS version ................................................................................. 122
Downloading a BIOS update .................................................................................. 123
HP Sure Start ....................................................................................................................... 123
Using MultiBoot ................................................................................................................... 124
ix
About the boot device order ................................................................................... 124
Choosing MultiBoot preferences .............................................................................. 124
Dynamically choosing a boot device using the f9 prompt ............................ 125
Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125
10 Backup and recovery in Windows 8 ........................................................................... 127
Backing up your information .................................................................................................. 127
Performing a system recovery ................................................................................................ 128
Using the Windows recovery tools .......................................................................... 128
Using f11 recovery tools ........................................................................................ 129
Using Windows 8 operating system media (purchased separately) .............................. 130
Using Windows Refresh for quick and easy recovery ................................................. 131
Remove everything and reinstall Windows ............................................................... 131
Using HP Software Setup ....................................................................................... 132
11 Backup and recovery in Windows 7 ........................................................................... 133
Creating recovery media and backups ................................................................................... 133
Guidelines ............................................................................................................ 134
Creating recovery media with HP Recovery Disc Creator ............................................ 134
Creating recovery media ......................................................................... 134
Backing up your information ................................................................................... 134
Performing a system recovery ................................................................................................ 135
Using the Windows recovery tools .......................................................................... 136
Using f11 recovery tools (select models only) ............................................................ 137
Using Windows 7 operating system media .............................................................. 137
12 Backup and Recovery in SUSE Linux ........................................................................... 139
Creating backups ................................................................................................................. 139
Backing up your information .................................................................................................. 139
Performing a system recovery ................................................................................................ 140
Remove everything and reinstall SLED ..................................................................................... 141
13 Specifications .............................................................................................................. 142
Computer specifications–HP EliteBook 840/HP ZBook 14 models .............................................. 142
Computer specifications–HP EliteBook 850 models ................................................................... 143
35.6-cm (14.0-in) HD SVA display specifications ..................................................................... 144
35.6-cm (14.0-in) HD+ SVA display specifications ................................................................... 145
35.6-cm (14.0-in) HD+ SVA display specifications ................................................................... 146
39.6-cm (15.6-in) HD SVA display specifications ..................................................................... 147
x
39.6-cm (15.6-in) FHD SVA display specifications ................................................................... 148
Hard drive specifications ...................................................................................................... 149
Solid-state drive specifications ............................................................................................... 150
14 Statement of Volatility ................................................................................................ 151
HP Sure Start ....................................................................................................................... 153
Non-volatile memory usage ................................................................................................... 154
Questions and answers ......................................................................................................... 156
15 Power cord set requirements ...................................................................................... 157
Requirements for all countries ................................................................................................ 157
Requirements for specific countries and regions ....................................................................... 158
16 Recycling .................................................................................................................... 159
Index ............................................................................................................................... 160
xi
xii
1 Product description
Category Description HP
EliteBook
840
Product Name HP EliteBook 840 G1 Notebook PC √
HP ZBook 14 Mobile Workstation √
HP EliteBook 850 G1 Notebook PC √
Processors Offers the following processors:
Intel® Dual Core® i7-4600U 2.10-GHz processor (SC
●
turbo up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
Intel Dual Core i5-4300U 1.90-GHz processor (SC
●
turbo up to 2.90-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i5-4200U 1.60-GHz processor (SC
●
turbo up to 2.60-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3
cache, 15 W)
Chipset Mobile Intel QM87 chipset √√√
Graphics Switchable discrete graphics: AMD Radeon™ HD
8750M, with support for up to 5 displays through the APR
√√√
√ √
√ √
HP ZBook
14
HP
EliteBook
850
Internal graphics:
Universal memory architecture (UMA) with shared
●
video memory with support for up to 3 displays through
the APR
Intel HD Graphics 4400
●
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
Switchable discrete graphics: AMD FirePro M4100,
with support for up to 5 displays through the APR
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
√
1
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Panel All display assemblies include two or three wireless local
area network (WLAN) antenna cables and two wireless
wide area network (WWAN) antenna cables
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA
(1366×768), 200 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080),
250 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250
nits capacitive touch display with webcam
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300
nits display with and without webcam
Memory Two customer-accessible/upgradable memory module slots
(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080)
●
200 nits display with and without webcam
(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768)
●
300 nits display with and without webcam
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
√√
√
√ √
16384-MB (8192-MB×2)
●
12288-MB (8192-MB+4096-MB)
●
8192-MB (8192-MB×1 or 4096×2)
●
8192-MB (8192-MB×1 or 4096×2; not supported on
●
computer models equipped with a 32-bit
operating system)
6144-MB (4096-MB+2048-MB)
●
4096-MB (4096-MB×1 or 2048-MB×2)
●
2048-MB (2048×1)
●
2 Chapter 1 Product description
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Two customer-accessible/upgradable memory module slots
with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
16384-MB (8192-MB×2)
●
8192-MB (8192-MB×1 or 4096×2)
●
8192-MB (8192-MB×1 or 4096×2; not supported on
●
computer models equipped with a 32-bit
operating system)
4096-MB (4096-MB×1 or 2048-MB×2)
●
Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses (all hard drives use the
same bracket)
Customer-accessible
Supports the following hard drives:
1-TB, 5400-rpm
●
500-GB, 7200-rpm, self-encrypting drive (SED)
●
√
√√√
√ √
500-GB, 7200-rpm
●
500-GB, 5400-rpm, self-encrypting drive (SED,
●
FIPS-140-2)
500-GB, 5400-rpm
●
320-GB, 7200-rpm
●
320-GB, 5400-rpm
●
Supports the following SSDs:
256-GB SATA III, SED
●
240-GB, SATA III
●
180-GB, SATA III
●
128-GB
●
3
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Supports the following hard drives:
1-TB, 5400-rpm
●
750-GB, 7200-rpm
●
500-GB, 7200-rpm, self-encrypting drive (SED)
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm, self-encrypting drive (SED,
●
FIPS-140-2)
320-GB, 7200-rpm
●
Supports the following SSDs:
512-GB
●
256-GB SATA III, SED
●
240-GB, SATA III
●
180-GB, SATA III
●
128-GB
●
Flash cache M.2 (NGFF) module
√
√
√
√
Intel SRT (Smart Response Technology)
32 GB
Supports "No Flash Cache" option
Not available with SSD or SED HDD
Mini-card SSD M.2 (NGFF) Solid State Drive
120 GB
Not available if 32-GB flash cache is selected
Audio and video Two stereo speakers √√√
HD audio with DTS Sound Studio √√√
Integrated 720p HD webcam (supports no camera option) √√√
Integrated dual-array microphone √√√
Ethernet Intel® I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
√
√
√
√
√
√√√
√
√
√
√
√
√
√
√
√
√
4 Chapter 1 Product description
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Wireless Integrated wireless local area network (WLAN) options by
way of minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
Atheros WB225 1×1 802.11b/g/n Bluetooth
●
Combo Adapter
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
●
Intel Centrino Advanced-N 6205 WLAN module
●
Intel Centrino Ultimate-N 6300 WLAN module
●
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
●
WiFi Adaptor
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by
way of wireless module
Two world-wide/5-band WWAN antennas built into display
assembly
Secured by subscriber identity module (SIM, user-accessible
behind battery)
√√√
√√√
External media
cards
Support for the following WWAN formats:
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband
●
Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
●
HP hs3110 HSPA+ Mobile Broadband Module
●
Supports no WWAN option
Supports WWAN after market option
Media reader slot supporting the following digital card
formats:
Secure Digital (SD) Memory Card
●
SDHC
●
SDXC
●
√√√
5
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Ports Offers the following ports:
Headphone/microphone combo
●
Battery connector
●
DisplayPort 1.2
●
Docking connector
●
USB 3.0 ports (3)
●
USB 3.0 charging port
●
HP Smart AC adapter
●
RJ-45 (Ethernet)
●
Secondary battery connector
●
VGA (Dsub 15 pin) supporting: 1920×1200 external
●
resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs.
standard aspect video
Keyboard/
pointing devices
Gesture support: MultiTouch gestures enabled, two-finger
Glass with chemical etched surface, dual-point, spill-resistant
with drain, DuraKeys
scrolling, and pinch-zoom as default
√√√
√√√
√√√
Taps enabled by default √√√
Supports two-way scroll √√√
On/off button √√√
Power
requirements
Supports the following batteries:
Security Supports security cable lock √√√
Supports fingerprint reader and no fingerprint reader option √√√
Supports the following HP Smart AC adapters:
65-W HP Smart AC adapter √√√
●
65-W HP Slim Smart AC adapter √√√
●
45-W HP Smart AC adapter √ √
●
√√√
3-cell, 50-Wh, 4.45-Ah long-life battery
●
3-cell, 24-Wh, 2.2-Ah long-life battery
●
Secondary 6-cell, 60-Wh, 2.7-Ah battery
●
Secondary 6-cell, 60-Wh, 2.7-Ah battery √√
●
6 Chapter 1 Product description
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Supports Trusted Platform Module (TPM) 1.2 (Infineon,
soldered down) and TPM Enhanced Drive Lock
Integrated Smart Card reader (active) √√√
Full volume encryption √√√
Preboot authentication (password, Smart Card) √√√
Operating
system
Preinstalled:
Windows 7, Service Pack 1
Windows 8 Multi-Language 64
Windows 8 Professional 64
Windows 8 License with Win 7 Downgrade
Windows® 8 ML 64
●
Windows 8 CH
●
Windows 8 EM
●
Windows 8 Professional 64
●
Windows 8 Professional 64 DPK with Windows 7
●
Professional 64 and 32
√√√
√
√
√
√
√√√
√
√
√
√
√
√
√
√
Windows 7 Home Premium 64 and 32 (not available
●
with HP ZBook 14)
Windows 7 Professional 64 and 32
●
FreeDOS
●
SUSE Linux (SLED 11) SP2, 64-bit
●
Preinstalled:
Windows 8 Professional 64 with MSNA
●
Windows 8 Professional 64 DPK with Windows 7
●
Professional 64 and 32 with MSNA
Windows 7 Professional 64 and 32 with MSNA
●
Restore media—DR-DVD:
Windows 8 (available with any Windows 8 operating
●
system and required with Windows 8 Professional
downgrade operating system)
Windows 7 (available with any Windows 7 or
●
Windows 8 downgrade operating system)
√
√√√
7
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Restore media—OS-DVD:
Windows 8 Professional 64-bit (only available and
●
required with Windows 8 Professional downgrade
operating system)
Windows 8 64-bit
●
Windows 8 Country-Specific 64-bit
●
Windows 8 Emerging Market 64-bit
●
Windows 7 Home Premium 64- and 32-bit (available
●
with any Windows 7 HP operating system except AsiaPacific countries and regions and the People's Republic
of China)
Windows 7 Professional 64- and 32-bit (available with
●
any Windows 7 Professional or Windows 8
Professional downgrade except Asia-Pacific countries
and regions and the People's Republic of China)
Certified:
Microsoft WHQL
●
SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
●
√√√
√√√
8 Chapter 1 Product description
Category Description HP
EliteBook
840
HP ZBook
14
HP
EliteBook
850
Web-only support:
Windows 8.1 Professional 64
●
Windows 8.1 Enterprise 64
●
Windows 8.1 Multi-Language 64
●
Windows 8.1 Emerging Markets 64
●
Windows 8.1 Chinese Market 64
●
Windows 8 Enterprise 64
●
Windows 7 Enterprise 64 and 32
●
Windows 7 Ultimate 64 and 32
●
Serviceability End user replaceable parts:
AC adapter
●
Battery
●
Hard drive/Solid-state drive
●
Keyboard
●
Memory module
●
√√√
√√√
WLAN module
●
WWAN module
●
M.2 (NGFF) Flash cache / SSD
●
9
2 External component identification
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
(5) Webcam (select models only) Records video and captures still photographs.
10 Chapter 2 External component identification
local area networks (WLAN).
wide area networks (WWAN).
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant in Windows 8, on the
Start screen, select the HP Support Assistant app. To access
HP Support Assistant in Windows 7, select Start > Help and
Support > User Guides.
Component Description
(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant
app on the Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7,
select Start > Help and Support > User Guides.
Top
TouchPad
(Linux) if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right pointing stick button Functions like the right button on an external mouse.
(6) Right TouchPad button Functions like the right button on an external mouse.
Top
11
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on.
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5)
(6)
Power light
Wireless light
Mute light
On: The computer is on.
●
Blinking: The computer is in the Sleep state (Windows)
●
or Suspend state (Linux).
Off: The computer is off (Windows) or in Hibernation
●
(Linux).
Amber: microphone sound is off.
●
Off: microphone sound is on.
●
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
12 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Top
13
Component Description
(1)
Power button
When the computer is off, press the button to turn on the
●
computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the button
●
briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and operating system
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 8:
1. From the Start screen, type power, select Settings, and
then select Power Options.
Windows 7:
1. Select Start > Control Panel > System and
Security > Power Options.
Linux:
1. Select Computer > Control Center.
2. In the left pane, click System, and then click Power
Management in the right pane.
(2) Speakers (2) Produce sound.
(3)
(4)
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
Volume mute button Mutes and restores speaker sound.
password logon.
14 Chapter 2 External component identification
Keys
Component Description
(1) esc key (Windows only) Displays system information when pressed
in combination with the fn key.
(2) fn key (Windows) Executes frequently used system functions when
pressed in combination with a function key, the num lk key,
or the esc key.
(Linux) Executes frequently used system functions when
pressed in combination with a function key.
(3)
(4) Function keys Execute frequently used system functions when pressed in
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an
(6) num lk key Turns the embedded numeric keypad on and off when
Windows button (Windows only) Returns you to the Start screen from an open
app or the Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
combination with the fn key.
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
pressed in combination with the fn key.
(Linux) Alternates between the navigational and numeric
functions on the integrated numeric keypad.
Top
15
Front
Component Description
(1)
(2)
(3)
(4)
Wireless light
Power light
AC adapter/Battery light
Hard drive light
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/
or a Bluetooth® device, is on.
Amber: All wireless devices are off.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state
●
(Windows) or Suspend state (Linux).
Off: The computer is off or in Hibernation (Linux).
●
White: The computer is connected to external
●
power and the battery is charged from 90 to 99
percent.
Amber: The computer is connected to external
●
power and the battery is charged from 0 to 90
percent.
Blinking amber: A battery that is the only
●
available power source has reached a low battery
level. When the battery reaches a critical battery
level, the battery light begins blinking rapidly.
Off: The battery is fully charged.
●
Blinking white: The hard drive is being accessed.
●
16 Chapter 2 External component identification
Amber: HP 3D DriveGuard has temporarily
●
parked the hard drive.
Left
Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3)
(4)
(5)
(6) Smart card reader (select models only) Supports optional smart cards.
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
External VGA monitor port Connects an external VGA monitor or projector.
USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also
charge select models of cell phones and MP3 players, even
when the computer is off.
USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
USB power performance.
Left
17
Right
Component Description
(1)
(2)
Audio-out (headphone) jack/Audio-in
(microphone) jack
DisplayPort Connects an optional digital display device, such as a high-
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television
audio. Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access the user guides:
Windows 8: Select the HP Support Assistant app on the
Start screen, select My computer, and then select User
guides.
Windows 7: Select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
performance monitor or projector.
(3) Memory card reader Reads data from and writes data to memory cards such as
(4)
(5)
(6) Docking connector Connects an optional docking device.
(7)
USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
RJ-45 (network) jack Connects a network cable.
Power connector Connects an AC adapter.
18 Chapter 2 External component identification
Secure Digital (SD).
USB power performance.
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Accessory battery connector Connects an optional accessory battery.
(2) Service cover Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices in
your country or region. If you replace the module and
then receive a warning message, remove the module to
restore computer functionality, and then contact support
through HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support
Assistant app.
(3)
(4)
Service cover release latch Releases the service cover on the computer.
Service cover release lock Locks service cover.
Bottom
19
Component Description
(5) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(6)
SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
20 Chapter 2 External component identification
Component Description
(1) Service cover Provides access to the hard drive bay, the
wireless LAN (WLAN) module slot, the
WWAN module slot, and the memory
module slots.
CAUTION: To prevent an unresponsive
system, replace the wireless module only
with a wireless module authorized for use in
the computer by the governmental agency
that regulates wireless devices in your
country or region. If you replace the module
and then receive a warning message,
remove the module to restore computer
functionality, and then contact support
through HP Support Assistant. To access HP
Support Assistant on the Start screen, select
the HP Support Assistant app.
(2)
(3)
(4) Vents (3) Enable airflow to cool internal components.
(5)
Service cover release latch Releases the service cover on the computer.
Service cover release lock Locks the service cover.
NOTE: The computer fan starts up
automatically to cool internal components
and prevent overheating. It is normal for the
internal fan to cycle on and off during
routine operation.
SIM slot (select models only) Supports a wireless subscriber identity
module (SIM). The SIM slot is located inside
the battery bay.
Bottom
21
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 50 for battery removal instructions.
Battery
Item Component Description
(1) Product name This is the product name affixed to the front of
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
(3) Part number/Product number (p/n) This number provides specific information about
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
22 Chapter 2 External component identification
the computer.
each product.
the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
3 Illustrated parts catalog
Computer major components
Computer major components
23
Item Component Spare part number
(1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display
assembly spare part information, see
Touch screen display assemblies are only spared as whole units.
Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models 737735-001
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models 739848-001
(2) Keyboard (includes cables)
Display assembly subcomponents on page 28.
NOTE: For a detailed list of available keyboards, see
Backlit, with pointing stick 730794-xx1
With pointing stick; no backlight 731179-xx1
(3) Top cover (includes TouchPad):
For use on HP EliteBook 840 models 730964-001
For use on HP ZBook 14 730965-001
For use on HP EliteBook 850 models 730800-001
(4) Power button board
For use on HP EliteBook 840/HP ZBook 14 models 730959-001
For use on HP EliteBook 850 models 730822-001
(5) RTC battery 665733-001
(6) Card reader board
For use on HP EliteBook 840/HP ZBook 14 models 730955-001
For use on HP EliteBook 850 models 730821-001
(7) Speaker assembly (includes cable) 730798-001
Sequential part number listing on page 34.
(8) VGA/USB board
For use in HP EliteBook 840/HP ZBook 14 models 730966-001
For use in HP EliteBook 850 models 730820-001
(9) Fingerprint reader board (includes cable, bracket, and insulator)
For use in HP EliteBook 840/HP ZBook 14 models 730956-001
For use in HP EliteBook 850 models 730817-001
(10) Battery (Li ion):
3-cell, 50-Wh, 4.5-Ah 717376-001
3-cell, 24-Wh, 2.4-Ah 717375-001
(11) Fan (includes cable) 730792-001
Heat sink (includes replacement thermal material):
(12) Hard drive (does not include hard drive bracket or screws):
24 Chapter 3 Illustrated parts catalog
Item Component Spare part number
1-TB, 5400-rpm, 2.5-inch 676521-001
500-GB, 7200-rpm, 7-mm, SED 703268-001
500-GB, 7200-rpm, 2.5-inch, SED 683801-001
500-GB, 7200-rpm, 7-mm 703267-001
500-GB, 5400-rpm, 7-mm 683802-001
500-GB, 5400-rpm, 7-mm, FIPS 730946-001
320-GB, 7200-rpm, 7-mm 634862-001
320-GB, 5400-rpm, 7-mm 645193-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 730793-001
(13) For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics 730962-001
(14) For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics 730963-001
For use only on HP EliteBook 850 models with discrete graphics 732626-001
For use only on HP EliteBook 850 models with UMA graphics 730815-001
(15) Memory modules (PC3L, 12800, 1600-MHz):
8-GB memory module 693374-001
4-GB memory module 691740-001
(16) System board (includes replacement thermal material):
For use on models with UMA graphics and an Intel Core i5-4300U processor for use
with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i5-4300U processor for use
with the Windows 8 Standard operating system
For use on models with UMA graphics and an Intel Core i5-4300U processor for use
with models without the Windows 8 operating system
For use on models with discrete graphics and an Intel Core i5-4300U processor for use
with the Windows 8 Professional operating system
For use on models with discrete graphics and an Intel Core i5-4300U processor for use
with the Windows 8 Standard operating system
For use on models with discrete graphics and an Intel Core i5-4300U processor for use
with models without the Windows 8 operating system
For use on models with UMA graphics and an Intel Core i3-4010U processor for use
with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i3-4010U processor for use
with the Windows 8 Standard operating system
730803-601
730803-501
730803-001
730804-601
730804-501
730804-001
730805-601
730805-501
For use on models with UMA graphics and an Intel Core i3-4010U processor for use
with models without the Windows 8 operating system
For use on models with discrete graphics and an Intel Core i3-4010U processor for use
with the Windows 8 Professional operating system
Computer major components
730805-001
730806-601
25
Item Component Spare part number
For use on models with discrete graphics and an Intel Core i3-4010U processor for use
with the Windows 8 Standard operating system
For use on models with discrete graphics and an Intel Core i3-4010U processor for use
with models without the Windows 8 operating system
For use on models with UMA graphics and an Intel Core i5-4200U processor for use
with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i5-4200U processor for use
with the Windows 8 Standard operating system
For use on models with UMA graphics and an Intel Core i5-4200U processor for use
with models without the Windows 8 operating system
For use on models with discrete graphics and an Intel Core i5-4200U processor for use
with the Windows 8 Professional operating system
For use on models with discrete graphics and an Intel Core i5-4200U processor for use
with the Windows 8 Standard operating system
For use on models with discrete graphics and an Intel Core i5-4200U processor for use
with models without the Windows 8 operating system
For use on models with UMA graphics and an Intel Core i7-4600U processor for use
with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i7-4600U processor for use
with the Windows 8 Standard operating system
730806-501
730806-001
730807-601
730807-501
730807-001
730808-601
730808-501
730808-001
730809-601
730809-501
For use on models with UMA graphics and an Intel Core i7-4600U processor for use
with models without the Windows 8 operating system
For use on models with discrete graphics and an Intel Core i7-4600U processor for use
with the Windows 8 Professional operating system
For use on models with discrete graphics and an Intel Core i7-4600U processor for use
with the Windows 8 Standard operating system
For use on models with discrete graphics and an Intel Core i7-4600U processor for use
with models without the Windows 8 operating system
(17) WLAN module:
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 731550-001
(18) WWAN module:
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
730809-001
730810-601
730810-501
730810-001
(19) Base enclosure (includes RJ-45 door with spring)
26 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use only on HP EliteBook 840 models 730950-001
For use only on HP ZBook 14 models 730951-001
For use only on HP EliteBook 850 models 730813-001
Rubber Kit (not illustrated; includes rubber screw covers): 730796-001
(20) Solid-state drive (SSD) (includes hard drive bracket and screws)
256-GB, Self-encrypting drive (SED) 731194-001
240-GB 732680-001
180-GB 732678-001
128-GB (for use only in HP EliteBook 15 models) 744483-001
120-GB 732681-001
32-GB 743008-001
(21) Service cover
For use only on HP EliteBook 840 models 730960-001
For use only on HP EliteBook 840 models; no CCC mark 745313-001
For use only on HP EliteBook 840/HP ZBook 14 models; RCTO 745311-001
For use only on HP ZBook 14 models 730961-001
For use only on HP ZBook 14 models; no CCC mark 745314-001
For use only on HP EliteBook 850 models 730812-001
For use only on HP EliteBook 850 models; without CCC mark 745309-001
For use only on HP EliteBook 850 models; for RCTO 745310-001
Computer major components
27
Display assembly subcomponents
HP EliteBook 840/ZBook 14 models
Item Component Spare part number
(1) Display bezel:
For use only on HP EliteBook 840 models 730952-001
For use on HP ZBook 14 models 730953-001
(2) Webcam 730542-001
Microphone module (not illustrated) 730795-001
(3) Antenna cables and transceivers (WLAN and WWAN) 730947-001
(4) Display panel cable (includes webcam/microphone module cable) 730954-001
28 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(5) (35.6-cm) 14.0-in, LED, AntiGlare display panel:
HD, SVA (1366×768), 200 nits 737657-001
HD+, SVA (1920×1080), 250 nits 737658-001
FHD, SVA (1920×1080) 300 nits 737659-001
(6) Display Hinge Kit (includes left and right hinges and hinge covers):
For use in HP EliteBook 840 models 730957-001
For use in HP ZBook 14 models 737660-001
(7) Display enclosure (includes 4 transceivers with antennas)
For use in HP EliteBook 840 models 730949-001
For use in HP ZBook 14 models 730948-001
Display assembly subcomponents
29
HP EliteBook 850 models
Item Component Spare part number
(1) Display bezel 730814-001
(2) Webcam 730542-001
Microphone module (not illustrated) 730795-001
(3) (39.6-cm) 15.6-in, LED, AntiGlare display panel:
FHD, SVA (1920×1080) 200 nits 733684-001
HD, SVA (1368×768) 300 nits 733685-001
(4) Display panel cable (includes webcam/microphone module cable) 730801-001
(5) Antenna cables and transceivers (WLAN and WWAN) 736678-001
(6) Display Hinge Kit (includes left and right hinges and hinge covers): 730819-001
(7) Display enclosure (includes 4 transceivers with antennas) 730811-001
30 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Description Spare part number
(1) Hard Drive Hardware Kit, includes bracket 730793-001
(2) Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 2.5-inch 676521-001
500-GB, 7200-rpm, 7-mm, SED 703268-001
500-GB, 7200-rpm, 2.5-inch, SED 683801-001
500-GB, 7200-rpm, 7-mm 703267-001
500-GB, 5400-rpm, 7-mm 683802-001
500-GB, 5400-rpm, 7-mm, FIPS 730946-001
320-GB, 7200-rpm, 7-mm 634862-001
320-GB, 5400-rpm, 7-mm 645193-001
(3) Solid-state drive (includes hard drive bracket and screws):
256-GB, Self-encrypting drive (SED) 731194-001
240-GB 732680-001
180-GB 732678-001
Mass storage devices
31
Item Description Spare part number
128-GB (for use only in HP EliteBook 15 models) 744483-001
120-GB 732681-001
32-GB 743008-001
Plastics Kit
Item Description Spare part number
Plastics Kit for use only on HP EliteBook 840 models 730958-001
Plastics Kit for use only on HP ZBook 14 models 739558-001
Plastics Kit for use only on HP EliteBook 850 models 730802-001
(1) SD card insert, illustrated
(2) Fingerprint reader insert
(3) RJ-45 spring
(4) RJ-45 door
32 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
AC adapter:
90-W HP Smart AC adapter (PFC) 693712-001
45-W HP Smart AC adapter (non-PFC, EM, 3-wire) 696694-001
65-W HP Smart AC travel adapter (non-PFC) 693716-001
65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001
65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of
China
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
693710-001
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
Cable lock 575921-001
Mouse
USB, optical, travel 434594-001
USB, laser 674318-001
Screw Kit 730797-001
Cases
Miscellaneous parts
33
Component Spare part number
Top load case 679921-001
HP Business Slim Top Load Case 718549-001
HP Business Top Load Case 718550-001
Display Port to HDMI adapter 617450-001
Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable
Spare part
number
434594-001 A Mouse, USB, travel
490371-001 A Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
490371-011 A Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)
490371-021 A Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)
490371-031 A Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black,
490371-061 A Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)
490371-081 A Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)
490371-111 A Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)
490371-201 A Power cord for use on all computer models in Thailand (3-pin, black, 1.83-m)
490371-202 A Power cord for use on all computer models in Brazil (3-pin, black, 1.83-m)
490371-291 A Power cord for use on all computer models in Japan (3-pin, black, 1.83-m)
490371-AA1 A Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83-
490371-AB1 A Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m)
CSR
flag
Description
1.83-m)
m)
490371-AD1 A Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)
490371-AR1 A Power cord for use on all computer models in South Africa (3-pin, black, 1.83-m)
490371-BB1 A Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)
490371-D01 A Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m)
34 Chapter 3 Illustrated parts catalog
Spare part
number
490371-D61 A Power cord for use on all computer models in India (3-pin, black, 1.83-m)
572511-001 A Intel Centrino Ultimate-N 6300 WLAN module
575921-001 A Cable lock
617450-001 A Display Port to HDMI adapter
634862-001 A 320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
645193-001 A 320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
676521-001 A 1-TB, 5400-rpm, 2.5-inch hard drive (does not include hard drive bracket or screws)
665733-001 N RTC battery
670434-001 A Service cover (regional configure to order [RCTO] with “made in America” or “made in
671461-001 A Service cover (regional configure to order [RCTO] with “made in Japan” label)
674318-001 A Mouse, USB, laser
675791-001 A HP lt2522 LTE/EV-DO Mobile Broadband Module
675793-001 A HP lt2523 LTE/HSPA+ Mobile Broadband Module
CSR
flag
Description
Mexico” label)
675794-001 A Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
679921-001 A Top load case
683801-001 A 500-GB, 7200-rpm, 2.5-inch, SED hard drive (does not include hard drive bracket or screws)
683802-001 A 500-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
690406-001 A 128-GB solid-state drive (does not include bracket, connector cable, or screws)
691740-001 A 4-GB memory module (PC3L, 12800, 1600-MHz)
693298-001 A 160-GB solid-state drive (does not include bracket, connector cable, or screws)
693374-001 A 8-GB memory module (PC3L, 12800, 1600-MHz)
693710-001 A 65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of
China
693711-001 A 65-W HP Smart AC adapter (non-PFC, 3-wire)
693712-001 A 90-W HP Smart AC adapter (PFC)
693716-001 A 90-W HP Smart AC travel adapter (non-PFC)
696694-001 A 45-W HP Smart AC adapter (non-PFC, EM, 3-wire)
700372-001 A 180-GB solid-state drive (does not include bracket, connector cable, or screws)
702243-001 A 240-GB solid-state drive (does not include bracket, connector cable, or screws)
703267-001 A 500-GB, 7200-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
703268-001 A 500-GB, 7200-rpm, 7-mm, SED hard drive (does not include hard drive bracket or screws)
704030-001 A HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Sequential part number listing
35
Spare part
number
704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Module
707031-001 A 4-GB Samsung locked memory module (PC3, 12800, 1600-MHz)
717375-001 A 3-cell, 24-Wh, 2.40-Ah, Li-ion battery
717376-001 A 3-cell, 50-Wh, 4.50-Ah, Li-ion battery
717381-001 A Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
717382-001 A Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
718549-001 A HP Business Slim Top Load Case
718550-001 A HP Business Top Load Case
723895-001 A HP hs3110 HSPA+ Mobile Broadband Module
730542-001 N Webcam module
730792-001 C Fan (includes cable)
730793-001 A Hard Drive Hardware Kit (includes the hard drive bracket and screws)
730794-001 B Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing
CSR
flag
Description
stick cable)
730794-031 B Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard
cable and pointing stick cable)
730794-041 B Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing
stick cable)
730794-051 B Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)
730794-061 B Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
730794-071 B Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)
730794-081 B Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing
stick cable)
730794-091 B Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)
730794-131 B Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)
730794-141 B Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
730794-151 B Keyboard with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
730794-161 B Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing
stick cable)
730794-171 B Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing
stick cable)
730794-201 B Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
730794-211 B Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)
730794-251 B Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
36 Chapter 3 Illustrated parts catalog
Spare part
number
730794-261 B Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)
730794-271 B Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing
730794-281 B Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)
730794-291 B Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
730794-A41 B Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)
730794-AB1 B Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)
730794-AD1 B Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing
730794-B31 B Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing
730794-B71 B Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and
730794-BA1 B Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)
730794-BB1 B Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
730794-BG1 B Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing
CSR
Description
flag
stick cable)
stick cable)
stick cable)
pointing stick cable)
stick cable)
730794-D61 B Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable)
730794-DB1 B Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)
730794-DD1 B Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)
730794-FL1 B Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable
and pointing stick cable)
730794-FP1 B Keyboard with pointing stick for use in Northwest Africa (includes keyboard cable and pointing
stick cable)
730795-001 N Microphone module
730796-001 A Rubber Kit (includes rubber screw covers)
730797-001 N Screw Kit
730798-001 N Speaker assembly (includes cable)
730800-001 N Top cover for use only on HP EliiteBook 850 models (includes TouchPad)
730801-001 N Display panel cable for use only on HP EliteBook 850 models
730802-001 N Plastics Kit for use only on HP EliteBook 850 models (includes SD card insert, RJ-45 door,
fingerprint reader insert, and RJ-45 spring)
730803-001 N System board with UMA graphics and an Intel Core i5-4300U processor for use in models without
the Windows 8 operating system
730803-501 N System board with UMA graphics and an Intel Core i5-4300U processor for use with
the Windows 8 Standard operating system
Sequential part number listing
37
Spare part
number
730803-601 N System board with UMA graphics and an Intel Core i5-4300U processor for use with
730804-001 N System board with discrete graphics and an Intel Core i5-4300U processor for use with models
730804-501 N System board with discrete graphics and an Intel Core i5-4300U processor for use with
730804-601 N System board with discrete graphics and an Intel Core i5-4300U processor for use with
730805-001 N System board with UMA graphics and an Intel Core i3-4010U processor for use in models without
730805-501 N System board with UMA graphics and an Intel Core i3-4010U processor for use with
730805-601 N System board with UMA graphics and an Intel Core i3-4010U processor for use with
730806-001 N System board with discrete graphics and an Intel Core i3-4010U processor for use in models
730806-501 N System board with discrete graphics and an Intel Core i3-4010U processor for use with
CSR
Description
flag
the Windows 8 Professional operating system
without the Windows 8 operating system
the Windows 8 Standard operating system
the Windows 8 Professional operating system
the Windows 8 operating system
the Windows 8 Standard operating system
the Windows 8 Professional operating system
without the Windows 8 operating system
the Windows 8 Standard operating system
730806-601 N System board with discrete graphics and an Intel Core i3-4010U processor for use with
the Windows 8 Professional operating system
730807-001 N System board with UMA graphics and an Intel Core i5-4200U processor for use in models without
the Windows 8 operating system
730807-501 N System board with UMA graphics and an Intel Core i5-4200U processor for use with
the Windows 8 Standard operating system
730807-601 N System board with UMA graphics and an Intel Core i5-4200U processor for use with
the Windows 8 Professional operating system
730808-001 N System board with discrete graphics and an Intel Core i5-4200U processor for use in models
without the Windows 8 operating system
730808-501 N System board with discrete graphics and an Intel Core i5-4200U processor for use with
the Windows 8 Standard operating system
730808-601 N System board with discrete graphics and an Intel Core i5-4200U processor for use with
the Windows 8 Professional operating system
730809-001 N System board with UMA graphics and an Intel Core i7-4600U processor for use in models without
the Windows 8 operating system
730809-501 N System board with UMA graphics and an Intel Core i7-4600U processor for use with
the Windows 8 Standard operating system
730809-601 N System board with UMA graphics and an Intel Core i7-4600U processor for use with
the Windows 8 Professional operating system
730810-001 N System board with discrete graphics and an Intel Core i7-4600U processor for use in models
without the Windows 8 operating system
38 Chapter 3 Illustrated parts catalog
Spare part
number
730810-501 N System board with discrete graphics and an Intel Core i7-4600U processor for use with
730810-601 N System board with discrete graphics and an Intel Core i7-4600U processor for use with
730811-001 N Display enclosure for use in HP EliteBook 850 models (includes 4 transceivers with antennas)
730812-001 A Service cover for use only on HP EliteBook 850 models
730813-001 C Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring)
730814-001 A Display bezel for use only on HP EliteBook 850 models
730815-001 N Heat sink for use only on HP EliteBook 850 models with UMA graphics (includes replacement
730817-001 N Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and
730819-001 N Display Hinge Kit for use only on HP EliteBook 850 models (includes left and right hinges and
730820-001 C VGA/USB board for use in HP EliteBook 850 models
730821-001 C Card reader board for use in HP EliteBook 850 models
CSR
Description
flag
the Windows 8 Standard operating system
the Windows 8 Professional operating system
thermal material)
insulator)
hinge covers)
730822-001 N Power button board for use in HP EliteBook 850 models
730946-001 A 500-GB, 5400-rpm, 7-mm, FIPS hard drive (does not include hard drive bracket or screws)
730947-001 N Antennas (WLAN, WWAN) for use only on HP EliteBook 840/HP ZBook 14 models
730948-001 N Display enclosure for use in HP ZBook 14 models (includes 4 transceivers with antennas)
730949-001 N Display enclosure for use in HP EliteBook 840 models (includes 4 transceivers with antennas)
730950-001 N Base enclosure for use only on HP EliteBook 840 models (includes RJ-45 door with spring)
730951-001 N Base enclosure for use only on HP ZBook 14 models
730952-001 N Display bezel for use only on HP EliteBook 840 models
730953-001 N Display bezel for use only on HP ZBook 14 models
730954-001 N Display panel cable for use only on HP EliteBook 840/HP ZBook 14 models
730955-001 C Card reader board for use in HP EliteBook 840/ZBook 14 models
730956-001 N Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable,
bracket, and insulator)
730957-001 N Display Hinge Kit for use only on HP EliteBook 840 models (includes left and right hinges and
hinge covers)
730958-001 C Plastics Kit for use only on HP EliteBook 840 models (includes SD card insert, RJ-45 door,
fingerprint reader insert, and RJ-45 spring)
730959-001 N Power button board for use in HP EliteBook 840/HP ZBook 14 models
730960-001 A Service cover for use only on HP EliteBook 840 models
Sequential part number listing
39
Spare part
number
730961-001 A Service cover for use only on HP ZBook 14 models
730962-001 N Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics (includes
730963-001 N Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics (includes
730964-001 N Top cover for use only on HP EliteBook 840 models (includes TouchPad)
730965-001 N Top cover for use only on HP EZBook 14 models (includes TouchPad)
730966-001 C VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models
731179-001 B Keyboard, backlit, with pointing stick for use in the United States (includes keyboard cable and
731179-031 B Keyboard, backlit, with pointing stick for use in the United Kingdom and Singapore (includes
731179-041 B Keyboard, backlit, with pointing stick for use in Germany (includes keyboard cable and pointing
731179-051 B Keyboard, backlit, with pointing stick for use in France (includes keyboard cable and pointing
CSR
Description
flag
replacement thermal material)
replacement thermal material)
pointing stick cable)
keyboard cable and pointing stick cable)
stick cable)
stick cable)
731179-061 B Keyboard, backlit, with pointing stick for use in Italy (includes keyboard cable and pointing
stick cable)
731179-071 B Keyboard, backlit, with pointing stick for use in in Spain (includes keyboard cable and pointing
stick cable)
731179-081 B Keyboard, backlit, with pointing stick for use in in Denmark (includes keyboard cable and pointing
stick cable)
731179-091 B Keyboard, backlit, with pointing stick for use in Norway (includes keyboard cable and pointing
stick cable)
731179-131 B Keyboard, backlit, with pointing stick for use in Portugal (includes keyboard cable and pointing
stick cable)
731179-141 B Keyboard, backlit, with pointing stick for use in Turkey (includes keyboard cable and pointing
stick cable)
731179-151 B Keyboard, backlit, with pointing stick for use in Greece (includes keyboard cable and pointing
stick cable)
731179-161 B Keyboard, backlit, with pointing stick for use in Latin America (includes keyboard cable and
pointing stick cable)
731179-171 B Keyboard, backlit, with pointing stick for use in Saudi Arabia (includes keyboard cable and
pointing stick cable)
731179-201 B Keyboard, backlit, with pointing stick for use in Brazil (includes keyboard cable and pointing
stick cable)
731179-211 B Keyboard, backlit, with pointing stick for use in Hungary (includes keyboard cable and pointing
stick cable)
731179-251 B Keyboard, backlit, with pointing stick for use in Russia (includes keyboard cable and pointing
stick cable)
40 Chapter 3 Illustrated parts catalog
Spare part
number
731179-261 B Keyboard, backlit, with pointing stick for use in Bulgaria (includes keyboard cable and pointing
731179-271 B Keyboard, backlit, with pointing stick for use in Romania (includes keyboard cable and pointing
731179-281 B Keyboard, backlit, with pointing stick for use in Thailand (includes keyboard cable and pointing
731179-291 B Keyboard, backlit, with pointing stick for use in Japan (includes keyboard cable and pointing
731179-A41 B Keyboard, backlit, with pointing stick for use in Belgium (includes keyboard cable and pointing
731179-AB1 B Keyboard, backlit, with pointing stick for use in Taiwan (includes keyboard cable and pointing
731179-AD1 B Keyboard, backlit, with pointing stick for use in South Korea (includes keyboard cable and
731179-B31 B Keyboard, backlit, with pointing stick for use in the Netherlands (includes keyboard cable and
731179-B71 B Keyboard, backlit, with pointing stick for use in Sweden and Finland (includes keyboard cable and
CSR
Description
flag
stick cable)
stick cable)
stick cable)
stick cable)
stick cable)
stick cable)
pointing stick cable)
pointing stick cable)
pointing stick cable)
731179-BA1 B Keyboard, backlit, with pointing stick for use in Slovenia (includes keyboard cable and pointing
stick cable)
731179-BB1 B Keyboard, backlit, with pointing stick for use in Israel (includes keyboard cable and pointing
stick cable)
731179-BG1 B Keyboard, backlit, with pointing stick for use in Switzerland (includes keyboard cable and pointing
stick cable)
731179-D61 B Keyboard, backlit, with pointing stick for use in India (includes keyboard cable and pointing
stick cable)
731179-DB1 B Keyboard, backlit, with pointing stick for use in Canada (includes keyboard cable and pointing
stick cable)
731179-DD1 B Keyboard, backlit, with pointing stick for use in Iceland (includes keyboard cable and pointing
stick cable)
731179-FL1 B Keyboard, backlit, with pointing stick for use in the Czech Republic and Slovakia (includes
keyboard cable and pointing stick cable)
731179-FP1 B Keyboard, backlit, with pointing stick for use in Northwest Africa (includes keyboard cable and
pointing stick cable)
731194-001 A Solid-state drive, 256-GB, Self-encrypting drive (SED) (includes hard drive bracket and screws)
731550-001 A Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
732626-001 N Heat sink for use only on HP EliteBook 850 models with discrete graphics (includes replacement
thermal material)
732678-001 A Solid-state drive, 180-GB (includes hard drive bracket and screws)
732680-001 A Solid-state drive, 240-GB (includes hard drive bracket and screws)
Sequential part number listing
41
Spare part
number
732681-001 A Solid-state drive, 120-GB (includes hard drive bracket and screws)
733684-001 C Raw display panel, (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits
733685-001 C Raw display panel, (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits
736678-001 N Antennas (WLAN, WWAN) for use only on HP EliteBook 850 models
737657-001 C Raw display panel, (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits
737658-001 C Raw display panel, (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
737659-001 C Raw display panel, (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits
737660-001 N Display Hinge Kit for use only on HP ZBook 14 models (includes left and right hinges and hinge
737735-001 N Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models
739558-001 N Plastics Kit for use only on HP ZBook 14 models (includes SD card insert, RJ-45 door, fingerprint
739848-001 N Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
743008-001 A Solid-state drive, 32-GB (includes hard drive bracket and screws)
744483-001 A Solid-state drive, 128-GB (includes hard drive bracket and screws); for use only in HP EliteBook 15
CSR
Description
flag
covers)
reader insert, and RJ-45 spring)
models
745309-001 A Service cover for use only on HP EliteBook 850 models; without CCC mark
745310-001 A Service cover for use only on HP EliteBook 850 models; for RCTO
745311-001 A Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO
745313-001 A Service cover for use only on HP EliteBook 840 models; no CCC mark
745314-001 A Service cover for use only on HP ZBook 14 models; no CCC mark
42 Chapter 3 Illustrated parts catalog
4 Removal and replacement
procedures preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
Tools required
43
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
44 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines
45
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
●
nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
●
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
●
and equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
●
safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
●
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
●
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
●
46 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
●
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
●
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
●
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines
47
5 Removal and replacement
procedures for Customer SelfRepair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing
the Customer Self-Repair parts. Make special note of each screw size and location during removal and
replacement.
Service cover
Description Spare part number
Service cover for use only on HP EliteBook 840 models 730960-001
Service cover for use only on HP EliteBook 840 models; no CCC mark 745313-001
Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO 745311-001
Service cover for use only on HP ZBook 14 models 730961-001
Service cover for use only on HP ZBook 14 models; no CCC mark 745314-001
Service cover for use only on HP EliteBook 850 models 730812-001
Service cover for use only on HP EliteBook 850 models; without CCC mark 745309-001
Service cover for use only on HP EliteBook 850 models; for RCTO 745310-001
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Before removing the service cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the service cover:
1. Slide the service cover release latch (1), remove the screw (if the optional screw is being used)
(2), and then slide the release latch again (3) to release the service cover.
NOTE: If you do not want to use the optional screw, you can store it inside the service cover.
2. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service
cover.
Reverse the removal procedures to install the service cover.
Component replacement procedures
49
Battery
Description Spare part number
3-cell, 50-Wh, 4.5-Ah 717376-001
3-cell, 24-Wh, 2.4-Ah 717375-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
Remove the battery:
1. Slide the battery release latches (1), and then lift the battery (2).
2. Remove the battery from the computer (3).
Install the battery by inserting it into the battery bay until you hear a click.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.
Description Spare part number
1-TB, 5400-rpm, 2.5-inch 676521-001
500-GB, 7200-rpm, 7-mm, SED 703268-001
500-GB, 7200-rpm, 2.5-inch, SED 683801-001
500-GB, 7200-rpm, 7-mm 703267-001
500-GB, 5400-rpm, 7-mm 683802-001
500-GB, 5400-rpm, 7-mm, FIPS 730946-001
320-GB, 5400-rpm, 7-mm 634862-001
320-GB, 5400-rpm, 7-mm 645193-001
Hard Drive Hardware Kit (includes hard drive bracket and screws) 730793-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the hard drive:
1. Turn the computer upside down on a flat surface.
Component replacement procedures
51
2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3).
3. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to
the hard drive.
b. Slide the hard drive bracket (2) off the hard drive. The hard drive bracket and screws are
available in the Hard Drive Hardware Kit, spare part number 730793-001.
Reverse this procedure to reassemble and install the hard drive.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Solid-state drive (SSD)
Description Spare part number
256-GB, Self-encrypting drive (SED), SSD 731194-001
240-GB, SSD 732680-001
180-GB, SSD 732678-001
128-GB, SSD (for use only in HP EliteBook 15 models) 744483-001
120-GB, SSD 732681-001
32-GB, SSD 743008-001
Before removing the solid-state drive module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the computer.
Component replacement procedures
53
2. Slide the drive away to remove it from the socket (2).
Reverse this procedure to install the solid-state drive.
54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided tape) 665733-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Pull the battery out from under the computer case (2), and then remove the battery (3) from
the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures
55
Memory module
Description Spare part number
8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001
4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
1. Navigate to
www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then
click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into
the memory module slot.
Reverse this procedure to install a memory module.
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WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 50).
Service cover on page 48).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.
The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure.
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3. Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module,
the protective sleeves must be installed on the antenna connectors, as shown in the following
illustration.
Reverse this procedure to install the WWAN module.
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WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 731550-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove
the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow
WLAN antenna cable connects to the middle terminal on the WLAN module.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to
the base enclosure. (The WLAN module tilts up.)
60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Keyboard
NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 34.
Description Spare part number
Keyboard, backlit, with pointing stick 731179-xx1
Keyboard with pointing stick; no backlight 730794-xx1
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
the computer on, and then shut it down through the operating system.
4. Remove the service cover (see
5. Remove the battery (see
Hard drive on page 51).
Battery on page 50).
Remove the keyboard:
1. Loosen the two Phillips captive screws that secure the keyboard to the computer.
2. Rest and secure the partially open computer on its side.
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3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back
of the keyboard until the keyboard disengages from the computer.
4. Position the computer right-side up with the front toward you.
5. Lift the rear edge of the keyboard upward.
NOTE: The backlight cable is present only on HP EliteBook 850 models.
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6. To remove the keyboard from HP EliteBook 840/HP ZBook14 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the
system board.
c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the
system board.
d. Remove the keyboard (4).
7. To remove the keyboard from HP EliteBook 850 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the
system board.
c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the
system board.
d. Disconnect the backlight cable from the zero insertion force (ZIF) connector (4) on the system
board.
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e. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
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65
6 Removal and replacement
procedures for Authorized Service
Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on
page 21 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing
the Authorized Service Provider parts. Make special note of each screw size and location during
removal and replacement.
Display panel (non-touch)
NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are
spared at the subcomponent level only. Touch displays are only spared as a whole (touch display
components are not spared).
In non-touch models, you can remove the raw display panel with the display assembly still connected to
the computer. The following section shows how to remove the raw display panel without removing the
display assembly from the computer.
See
Display assembly on page 97 later in this chapter to remove internal components that require
that you remove the display assembly.
Description Spare part number
Display bezel
Display bezel for use in HP EliteBook 840 models 730952-001
Display bezel for use in HP ZBook 14 models 730953-001
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Description Spare part number
Display bezel for use in HP EliteBook 850 models 730814-001
Display panel
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits 737657-001
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits 737658-001
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits 737659-001
(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits 733684-001
(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits 733685-001
Webcam module 730542-001
Microphone module 730795-001
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
Service cover on page 48).
5. Disconnect the battery.
Remove the display panel:
1. Lift to disengage the bezel on the bottom (1), left and right sides (2), and top (3).
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2. Remove the bezel from the display assembly (4).
3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display
enclosure.
4. Lift and rotate the panel onto the computer (2).
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5. On the back of the display panel, lift the tape that secures the display cable to the display panel
(1), and the disconnect the display cable from the panel (2).
6. Lift the display panel from the display enclosure.
7. If it is necessary to replace the webcam/microphone module:
a. Release the tape that secures the webcam cable to the module (1).
b. Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is
susceptible to damage when not handled carefully.
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c. Remove the module (3) from the display enclosure. (The module is attached to the display
enclosure with double-sided tape.)
Reverse this procedure to reassemble and install the display panel components.
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Base enclosure
Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15
models are in separated in the following sections.
Base enclosure (HP EliteBook 840/HP ZBook14 models)
Description Spare part number
Base enclosure for use only on HP EliteBook 840 models 730950-001
Base enclosure for use only on HP ZBook 14 models 730951-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Keyboard (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1. Position the computer upside down.
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2. Remove the seven rubber screw covers from the screws outside of the service cover.
NOTE: The eight screws outside of the service cover also have rubber covers.
3. Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips
PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to
the computer.
5. Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
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Base enclosure (HP EliteBook 850 models)
Description Spare part number
Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring) 730813-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Keyboard (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1. Position the computer upside down.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the seven rubber screw covers from the screws outside of the service cover.
3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
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75
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips
PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to
the computer.
5. Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
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Fan
Description Spare part number
Fan (includes cable) 730792-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service cover (see
5. Remove the battery (see
6. Remove the keyboard (see
7. Remove the base enclosure (see
Service cover on page 48).
Battery on page 50).
Keyboard on page 62).
Base enclosure on page 71).
Remove the fan:
1. Loosen the two captive Phillips screws (1) that secure the fan to the base enclosure.
2. Disconnect the fan cable (2) from the system board.
3. Remove the fan (3).
Reverse this procedure to install the fan.
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Card reader board
Description Spare part number
Card reader board for use in HP EliteBook 840/HP ZBook 14 models 730955-001
Card reader board for use in HP EliteBook 850 models 730821-001
Before removing the card reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Fan (see
Fan on page 77)
d. Keyboard (see
e. Base enclosure (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
Base enclosure on page 71)
Remove the card reader board:
1. Disconnect the larger card reader cable (1) and the smaller touchpad cable (2) from the the card
reader board.
2. Using a thin tool, pry up the left side of the board to disengage it from the top cover (3).
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the card reader board (4).
Reverse this procedure to install the card reader board.
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VGA/USB board
Description Spare part number
VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models 730966-001
VGA/USB board for use in HP EliteBook 850 models 730820-001
Before removing the VGA/USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Fan (see
Fan on page 77)
d. Keyboard (see
e. Base enclosure (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
Base enclosure on page 71)
Remove the VGA/USB board:
1. Disconnect the cable from the VGA/USB board (1).
2. Remove the two Phillips PM2.0×5.0 screws (2) that secure the VGA/USB board to the top cover.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the VGA/USB board from the top cover (3).
Reverse this procedure to install the VGA/USB board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description Spare part number
For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics 730962-001
For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics 730963-001
For use only on HP EliteBook 850 models with discrete graphics 732626-001
For use only on HP EliteBook 850 models with UMA graphics 730815-001
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
the computer on, and then shut it down through the operating system.
4. Remove the following components:
a. Service cover (see
b. Battery (see
Service cover on page 48)
Battery on page 50)
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c. Fan (see Fan on page 77)
d. Keyboard (see
e. Base enclosure (see
Keyboard on page 62)
Base enclosure on page 71)
Remove the heat sink:
NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete
memory. See step 3 for heat sink removal information for computer models equipped with a graphics
subsystem with UMA memory.
1. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips
screws (1) – (6) that secure the heat sink to the system board, and then remove the heat sink (7).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips
screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
3. The following illustrations show the replacement thermal material locations. The thermal material
must be thoroughly cleaned from the surfaces of the heat sink and the system board components
Component replacement procedures
83
each time the heat sink is removed. Replacement thermal material is included with the heat sink,
processor, and system board spare part kits.
a. Discrete models:
Thermal paste is used on the system board components (1) and (3) and on the heat sink
areas (2) and (4) that services them.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. UMA models:
Thermal paste is used on the system board component (1) and on the heat sink area (2) that
services it.
Reverse this procedure to install the heat sink.
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85
Power button board
Description Spare part number
Power button board for use in HP EliteBook 840/HP ZBook 14 models 730959-001
Power button board for use in HP EliteBook 850 models 730822-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Fan (see
Fan on page 77)
d. Keyboard (see
e. Base enclosure (see
f. Heat sink (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
Base enclosure on page 71)
Heat sink on page 81)
Remove the power button board:
1. Disconnect the power button board cable from the power button board (1).
2. Remove the broadhead Phillips PM2.0×3.0 screw that secures the board (2) to the top cover.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3).
Reverse this procedure to install the power button board.
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Fingerprint reader assembly
Description Spare part number
Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable,
bracket, and insulator)
Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and
insulator)
730956-001
730817-001
Before removing the fingerprint reader assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service cover (see
b. Battery (see
c. Fan (see
Fan on page 77)
d. Keyboard (see
Service cover on page 48)
Battery on page 50)
Keyboard on page 62)
e. Base enclosure (see
Base enclosure on page 71)
Remove the fingerprint reader assembly:
1. Turn the computer upside down.
2. Remove Mylar cover from atop the that secure the fingerprint reader assembly (1).
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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