HP Pavilion a110uk, Pavilion a115uk, Pavilion a118uk, Pavilion a120uk, Pavilion a145uk Warranty and Support Guide

hp pavilion home pc support guide

where to get helpwarranty and license information

declaration of conformityoperating specificationsregulatory and safety information

Where to Get Help

help

Follow these steps when you need help from HP:

1Check the setup poster and the Quick Start Guide for help with setting up and using your PC.

2For faster help, be sure to register your HP Pavilion home PC by e-mail, on the Web at

http://www.register.hp.com or by phone.

3Use Help on your PC to get help with your hardware and software. Click Start and then click Help and Support.

4For help online, go to the HP Customer Care Center Web site at

http://www.hp.com/

cposupport/loc/regional.html

5If you have not solved the problem, first, call your PC retailer or, second, call the HP Customer Care Center at

0870 010 4320 (U.K.); when you hear the welcome message, press 8.

Or

Call 1890 92 39 02

(Republic of Ireland). For PCs bought from PC

World, Currys, or Dixons, call 0870 901 3000.

For out-of-warranty products, call 0906-4700870

(60 p/mn).

HP Support Web site: http://www.hp.com/cposupport/loc/regional.html

HP Registration Web site:

http://www.register.hp.com

Software Support

If you have questions about your software, contact or visit your software vendor Web site at the appropriate Web address below:

Software Company	Web Address
Adobe	http://www.adobe.com
InterVideo	http://www.intervideo.com/jsp/Home.jsp
Pinnacle Systems	http://www.pinnaclesys.de/uk
Veritas	http://www.veritas.com/uk

Hewlett-Packard Software

License Terms

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.

License Grant

HP grants you a license to use one copy of the Software. “Use” means storing, loading, installing, executing, or displaying the Software. You may use the Software only on one computer or processor at any one time. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use,” you may not allow more than the maximum number of authorised users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by HP, its subsidiaries, or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP’s third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations

You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorised Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the accompanying documentation, even in part, without HP’s prior written consent. You may not copy the Software or documentation onto any public network.

No Disassembly or Decryption

You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination

HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements

You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

Restricted Rights

The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. Please check the documentation which came with your PC for the warranty terms for your PC.

(Rev. 090502)

Hewlett-Packard Warranty Statement

DURATION OF WARRANTY: 1 year

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies are free from defects in materials and workmanship. This warranty begins on the date of purchase and continues for the period specified above.

HP warrants to you, the end-user customer, that the software will not fail to execute its programming instructions due to defects in material and workmanship when properly installed and used. HP does not warrant that software will operate in hardware and software combinations selected by you or meet requirements specified by you.

Where a network interface card (NIC) has been factory preinstalled by HP in the HP Pavilion, HP warrants that the correct drivers are installed and that the HP Pavilion will recognise the NIC. However, HP’s warranty does NOT cover connectivity issues, which are NOT supported. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace the affected products that prove to be defective. In case of defective software, HP will replace software media that does not execute its programming instructions due to such defect. Replacement parts or units will be either new or equivalent to new in performance.

If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of purchase price.

HP’s warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

HP does not warrant that the operation of the products will be uninterrupted or error-free. HP’s warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorised modification or misuse, (d) operation outside of the published environmental specifications for the product, (e) improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse, negligence, accident, loss or damage in transit.