HP Netserver LH 3, Netserver LH 3r User Manual

HP NetServer LH 3/LH 3r

User Guide

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall not

be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of Hewlett­Packard Company.

Windows is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe is a U.S. trademark of CompuServe, Inc. NetWare and Intranetware
are registered trademarks of Novell, Inc. SCO is a trademark of The Santa Cruz
Operation, Inc. Symbios is a registered trademark of LSI Logic Corp.

Hewlett-Packard Company
Network Server Division
Technical Marketing / MS 49EU-FQ
5301 Stevens Creek Boulevard
P.O. Box 58059
Santa Clara, CA 95052-8059 USA

© Copyright 1998, Hewlett-Packard Company.

Audience Assumptions

The user guide is for the person who installs, administers, and troubleshoots
network servers. Hewlett-Packard Company assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.

ii

Contents

1 Introduction.................................................................................................1

Verifying Contents.........................................................................................1

HP NetServer LH 3 Installation Procedures...............................................2

HP NetServer LH 3r Installation Procedures .............................................2

HP NetServer LH 3 to LH 3r Conversion Kit..............................................2

2 Controls, Ports, and Indicators..................................................................3

Overview of Controls, Ports, and Indicators ..................................................3

Front Panel...............................................................................................3

Rear Panel Controls, Ports, and Indicators................................................6

Connecting the NetServer to AC Power....................................................7

Power-On Tests........................................................................................8

3 Removing and Replacing Covers...............................................................9

NetServer Covers.........................................................................................9

Removing the HP NetServer LH 3 Covers..............................................10

Replacing the HP NetServer LH 3 Covers...............................................12

Removing the HP NetServer LH 3r Covers.............................................12

Replacing the HP NetServer LH 3r Covers .............................................15

4 Installing Accessory Boards ....................................................................17

Accessory Boards .......................................................................................17

The I/O Board.........................................................................................17

Installing Accessory Boards ........................................................................18

5 Installing Additional Memory ...................................................................21

The System Board......................................................................................21

Installing Additional Memory.......................................................................22

Installing Additional Memory in the LH 3.................................................22

Installing Additional Memory in the LH 3r................................................23

6 Installing Mass Storage Devices..............................................................27

Mass Storage..............................................................................................27

Supported Mass Storage Devices...........................................................27

SCSI Addressing.....................................................................................28

Hot-Swap Mass Storage Cage................................................................29

Installing a Hot-Swap Hard Disk Drive.....................................................32

iii

Contents

Removing a Hot-Swap Hard Disk Drive ..................................................37

Integrated HP NetRAID...............................................................................37

7 Installing Additional Power Supplies.......................................................39

Power Supplies...........................................................................................39

Installing Additional Power Supplies.........................................................40

Ventilating Fans..........................................................................................40

8 Mounting the NetServer in a Rack............................................................41

Prevent Rack Tip-Over, Equipment Damage and Injury..............................41

These Instructions for the HP NetServer LH 3r Only ...................................42

Overview and Terminology.........................................................................43

Determine HP Rack Enclosure Type...........................................................44

Type 1 and Type 2--Mounting the HP NetServer LH 3r in the Rack.............45

Type 1 and Type 2 --What You Need to Know to Determine

Location of the Slides.............................................................................47

Type 1--Locating and Mounting the Slides ..............................................50

Type 2--Locating and Mounting the Slides ..............................................52

Type 1 and Type 2--Completing the Installation ..........................................55

9 Connecting the Monitor, Keyboard, Mouse, and UPS ............................ 63

10 Configuring the NetServer........................................................................65

Contents of the NetServer Navigator CD-ROM...........................................65

Obtaining NetServer Product History ..........................................................65

Readme File...............................................................................................66

Viewing the Readme File........................................................................66

Configuration Assistant and Installation Assistant........................................66

Run Configuration Assistant and Installation Assistant ............................67

Express Configuration.............................................................................67

Custom Configuration.............................................................................70

Replicate Configuration...........................................................................72

HP Management Solutions..........................................................................73

TopTools for Servers..............................................................................73

Integrated Remote Assistant...................................................................74

PcANYWHERE-32..................................................................................75

NetServer Utilities...................................................................................75

User Preferences....................................................................................75

Symbios Configuration Utility......................................................................75

ISA Non-Plug-and-Play Boards (Optional)...................................................76

iv

Contents

Reserving Resources for ISA Non-Plug-and-Play Boards........................76

Configuring an ISA Non-Plug-and-Play Board.........................................77

11 HP Information Assistant.........................................................................81

Overview...................................................................................................81

Using Information Assistant........................................................................81

Getting Help............................................................................................81

Finding Information.................................................................................81

Copying and Printing Information............................................................82

Installing HP Information Assistant Software..............................................83

Installing from the CD-ROM....................................................................83

12 Troubleshooting.......................................................................................85

Troubleshooting Tools................................................................................85

Common Installation Problems ..................................................................86

Troubleshooting Sequence......................................................................86

If the System Does Not Power On...........................................................88

If the System Powers On, but Fails POST (Power-On Self Test).............88

If the System Passes POST (Power-On Self Test) but Does

Not Function...........................................................................................88

Error Messages..........................................................................................89

POST Error Codes..................................................................................90

13 Service and Support ................................................................................93

System Design, Integration, and Support...................................................93

Information and Support When You Need It...............................................93

HP Navigator Release History and Status Report.......................................94

HP Navigator CD-ROM Subscription Service.............................................95

HP Navigator CD-ROM..............................................................................96

HP Information Assistant............................................................................96

HP TopTools..............................................................................................96

CompuServe Discussion Forum and Library ..............................................97

World Wide Web and Internet FTP............................................................97

Automated Fax..........................................................................................98

Proactive Notification for HP NetServer Products ......................................98

Telephone Support.....................................................................................99

Before Telephoning for Technical Support..............................................99

Obtaining HP Repair and Telephone Support........................................100

Ordering HP Cables, Drive Trays, and Technical Publications .................102

v

Contents

Telephone Ordering Information ...........................................................103

Contacting HP Regional Headquarters.....................................................104

Joining CompuServe................................................................................104

14 Specifications.........................................................................................107

Environment............................................................................................107

Weight and Dimensions...........................................................................108

Power Supply Specifications....................................................................108

15 Warranty and Software License ............................................................109

Hardware Product Limited Warranty ........................................................109

Software Product Limited Warranty..........................................................110

Hewlett-Packard Utility Software...........................................................110

Third-Party Software Products..............................................................110

Hardware Accessories Limited Warranty..................................................110

Hewlett-Packard Hardware Accessories................................................110

Third-Party Hardware Products.............................................................111

Pre-Failure Warranty ...............................................................................111

Limitation of Warranty..............................................................................111

Limitation of Liability and Remedies......................................................112

Customer Responsibilities........................................................................113

Obtaining Warranty Service.....................................................................114

Customer Replacement Part.................................................................114

Return to HP/Reseller...........................................................................114

On-site..................................................................................................114

NetServer Limited Warranty Coverage ....................................................116

Technical Support....................................................................................116

U.S. and Canada ..................................................................................117

Europe..................................................................................................117

Other Countries ....................................................................................118

Self-Help Tools........................................................................................118

Supplemental Warranty Service and Support...........................................119

Notice for Australia and New Zealand:.....................................................119

Notice for Mexico: Hardware Warranty Statement...................................120

Software Product Limited Warranty..........................................................122

HP Software Product License Agreement.................................................124

NetServer Warranty Frequently-Asked Questions....................................125

16 Regulatory Information..........................................................................133

vi

Contents

Notice for USA.........................................................................................133

FCC Radio Frequency Emissions Statements.......................................133

CD-ROM...............................................................................................134

Notice for Canada: DOC Requirements....................................................135

Battery..................................................................................................135

Notice for EU:..........................................................................................135

Radio Frequency Emissions Warning for Accessories...........................135

Notice for Finland: Laser Safety Statement..............................................137

Notice for Germany..................................................................................137

Noise Declaration and Ergonomics .......................................................137

Laser Safety Statement ........................................................................137

Notice for Japan.......................................................................................138

For Products Labeled as Class B ..........................................................138

For Products Labeled as Class A ..........................................................139

Power Line Harmonics..........................................................................139

Notice for Korea: RFI Statement..............................................................139

Notice for Taiwan: Class A Warning Statement ........................................140

Mexico: Hardware Warranty Statement....................................................140

Notice for U.K.: General Approval............................................................142

Index.............................................................................................................143

vii

1 Introduction

This User Guide contains information for both the HP NetServer LH 3 (the floor­standing pedestal configuration) and LH 3r (the rack-optimized configuration).

The NetServer configurations are shown below.

Figure 1-1. NetServer Configurations

Verifying Contents

Unpack and verify the contents of the shipping box against the Contents
Checklist included with your HP NetServer. If anything is missing or damaged,
contact your reseller.

CAUTION The HP NetServer weighs approximately 120 pounds as

shipped. Do not attempt to lift the NetServer by yourself.
Follow local regulations, and use one person for every 40
pounds of NetServer weight when lifting the NetServer.
Failure to observe this warning could result in serious injury,
or damage to the NetServer.

Store the empty boxes and packing material in a safe place. This is especially
important if you plan to ship the NetServer elsewhere for final installation.

1

Chapter 1 Introduction

CAUTION It is critical to disassemble and rebox all electronic

components before reshipment. Electronic components
(especially hard disk drives) can sustain damage when
shipped in rack enclosures.

HP NetServ er LH 3 In stallation Pr ocedures

Refer to the HP NetServer LH 3 Installation Road Map for step-by-step
installation instructions.

If you are installing any accessories, refer to the documentation shipped with the
accessory package.

HP NetServ er LH 3r I nstallation P rocedur es

Refer to the HP NetServer LH 3r Installation Road Map, for step-by-step
installation instructions.

NOTE The HP NetServer LH 3r Installation Road Map does not

include procedures for installing the system in a rack. Refer to
Chapter 8, "Mounting the HP NetServer LH 3r in a Rack," for
detailed rack installation instructions.

If you are installing any accessories, refer to the documentation shipped with the
accessory package.

You should also review:

• All documentation that comes with your rack, such as the Rack

Installation Road Map.

• The Rack Cabling Reference for the HP NetServer LH 3r.

• The user guide for your mass storage units: for example, the HP Rack

Storage/8 System Installation Guide.

HP NetServ er LH 3 to LH 3r Con ver sion Kit

The HP NetServer LH 3 is a stand-alone pedestal model. If you want to install the
LH 3 in a rack, contact your reseller for information about the HP NetServer
LH 3 to LH 3r Conversion Kit. This kit contains all components needed to
convert your HP NetServer LH 3 into a rack-optimized HP NetServer LH 3r.

2

2 Controls, Ports, and Indicators

Overview of Controls, Ports, and Indicators

You control the HP NetServer with the Front Panel located on the front of the
NetServer. The NetServer communicates to the network and other devices
through the connectors on the rear panel. This section covers these controls and
communication connectors.

Front Pan el

Before installation, familiarize yourself with the HP NetServer's switches and
indicators. The figure below shows the HP NetServer LH 3's Front Panel (the HP
NetServer LH 3r is similar, but has no lock).

LH 3 Front Panel

Figure 2-1. HP NetServer LH 3's Front Panel

3

Chapter 2 Controls, Ports, and Indicators

Table 2-1. Front Panel Switch and Indicator Definitions

Control Description

Lock (LH 3 only) Locks system to prevent unauthorized use.

DC Power Switch
and indicator light

RESET

Keyboard lock
and indicator light

Turns the NetServer on and off. This switch is behind the
protective door on the front panel. Push once to turn on, again to
turn off. (To disconnect the NetServer from AC power, remove
the AC power cord from the power supply cage on the rear.)

Resets the NetServer from internal ROM. This switch is behind
the protective door on the front panel.

Locks system keyboard to prevent unauthorized use.

4

Chapter 2 Controls, Ports, and Indicators

Status screen Reports various types of system status. The buttons below the

screen control these menu functions:

Return to a previous selection.

Select a menu item.

Reserved for future use.

Scroll down or up.

NOTE At the time of this printing, the Status LEDs were not enabled. If you register

for the Proactive Notification Service, HP will notify you via e-mail when the
next firmware version is ready to download and use. See Chapter 13, "Service
and Support," for more details.

Status LEDs Indicates various types of system status:

Green = Normal operation
Yellow = Abnormal operation
Red = Problem detected

Table 2-2. Front Panel Menu, as Shown on Status Screen

System Information

Reports system hardware details and software version
numbers.

Field Replaceable Unit
Information

Contrast Adjustment

Identifies part and revision numbers for components.

Use the arrow keys to change the LCD contrast for better
readability.

5

Chapter 2 Controls, Ports, and Indicators

Rear Panel Con trols, Ports, an d In dicators

Refer to Figure 2-2 below to locate features on the NetServer's rear panel:

• The Remote Management Port links the NetServer to a console for real-

time diagnosis of system operation.

• The Serial B Port is a standard serial port.

• The Serial A Port is a standard serial port.

• The Parallel Port is a standard parallel port.

• The Mouse Port accepts a standard PC mouse.

• The Keyboard Port accepts a standard PC keyboard.

• The Monitor Port accepts a monitor with up to 1024 x 768 x 256

resolution, with a 60-75Hz video refresh rate. The NetServer contains
1MB of video RAM.

• The NetServer comes with two 550W power supplies installed on the left

rear. The optional Redundancy Kit provides a power supply and power
supply cage for installation on the right rear. Since the NetServer only
requires two power supplies to run, installing a third power supply
prevents service interruptions from a single power supply failure. With the
Redundancy Kit installed a new power supply can be hot-swapped in.

• The Power Connector accepts a standard power cable to connect the

NetServer with the site AC power source.

6

Chapter 2 Controls, Ports, and Indicators

Remote
Management Port

Serial B Port
Serial A Port

Parallel Port
Mouse Port
Keyboard Port
Monitor Port

Power
Supplies

Power
Connector

Figure 2-2. Rear Panel and Ports

Connecting th e NetSer ver to AC Power

When you connect the NetServer to an AC power source, the server temporarily
draws additional current. This occurs even when the system is in standby mode.
This "inrush current" is much greater than the server's normal operating needs.
Generally, your external AC power source can handle the inrush current.

If you install several NetServers on one circuit, however, precautions are
necessary. If there is a power failure and power is then restored, all the servers
immediately begin to draw inrush current at the same time. If the circuit breakers
on the incoming power line have insufficient capacity, they may trip and thus
prevent the servers from powering up.

When preparing your site for installation, allow for the additional inrush current.
Follow these circuit breaker recommendations before installing the server at your
site:

• In North American, use a 20-amp-minimum circuit with one NEMA AB1

class 14B breaker for each 16-amp Power Distribution Unit (PDU).

7

Chapter 2 Controls, Ports, and Indicators

• In Europe:

◊ For a single NetServer in a rack, use a 15-amp-minimum circuit with

one IEC MCB C-type breaker for each 16-amp PDU.

◊ For multiple NetServers in a rack, use a 15-amp-minimum circuit with

one IEC MCB D-type breaker for each 16-amp power distribution
unit.

Each 16-amp PDU can accommodate a maximum of two NetServers.

When the proper power supply is available, connect the NetServer to the AC
power source.

Power-On Tests

The NetServer runs a set of diagnostic tests when it is first connected to a power
source. If the NetServer passes the tests, you will see:

HP NetServer
LH 3

If the NetServer does not pass the tests, you will see:

<error code>
Display now?

Press Enter to view the error message. Write the error message down and refer to
"POST Codes" in Chapter 12, "Troubleshooting."

8

3 Removing and Replacing Covers

NetServer Covers

The NetServer has three removable cover panels:

• Cover 1 covers the side where the I/O Board is located.

• Cover 2 covers the area above the processor.

• Cover 3 covers the side where the processor is located.

Figure 3-1. HP NetServer LH 3 Covers

9

Chapter 3 Removing and Replacing Covers

Cover 1

Cover 2

Cover 3

Figure 3-2. HP NetServer LH 3r Covers

WARNING Before removing covers, always disconnect the power cord

and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects, such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.

Note that the power switch does not turn off the standby
power. Disconnect the power cord to turn off standby power.
If the backlight on the LCD display is on, standby power is
on.

CAUTION Wear a wrist strap and use a static-dissipating work surface

connected to the chassis at all times.

Removing the HP NetServer LH 3 Covers

To remove the covers, first unlock the bezel, using the supplied key, and remove
it from the front of the NetServer.

10

Chapter 3 Removing and Replacing Covers

Bezel

The bezel connects to the front of the NetServer chassis with two snap-in
connectors at the top front of the chassis and three tabs that fit into three slots on
the bottom front of the chassis. To remove, pull the bezel forward until it
unsnaps, then lift the bezel forward and upward from the chassis face.

Cover 1

Cover 2

Cover 3

Bezel Lock

Pull here

Figure 3-3. Removing the HP NetServer LH 3 Bezel

CAUTION The NetServer covers are heavy. Support them as you remove

them, and allow room to move them away from the NetServer
and for storage.

Cover 1

Once you have removed the bezel, remove cover 1 by unscrewing the thumbscrew
and then pulling the cover forward to disengage it. Lift it outward and away from
the chassis.

11

Chapter 3 Removing and Replacing Covers

Cover 2

Remove cover 2 by unscrewing the thumbscrew, pulling the cover forward and
then slightly sideways to disengage it. Lift it up and away from the chassis.

Cover 3

Remove cover 3 by unscrewing the thumbscrew and pulling it forward to
disengage it. Lift it outward and away from the chassis.

Replacing the HP N etServ er LH 3 Cover s

CAUTION Replace all covers before operating this NetServer, even for a

short time. Otherwise, damage to system components may
result due to improper cooling air flow.

Insert the tabs inside the rear of the cover into the slots at the rear of the chassis
and slide the cover toward the rear. Tighten the thumbscrew at the front of the
cover.

Removing the HP NetServer LH 3r Covers

To remove the covers, first remove the bezel from the front of the NetServer.

Bezel

The bezel has three clips that mount onto a hinge assembly, which is secured to
the NetServer chassis. To remove the bezel, simply pull it toward you until it
comes free.

12

Chapter 3 Removing and Replacing Covers

Figure 3-4. Removing the HP NetServer LH 3r Bezel

CAUTION Do not unscrew the NetServer from the rack until you have

extended the anti-tip foot from under the front of the rack.
This anti-tip device must be extended to prevent the rack and
NetServer from tipping over, which could damage the
NetServer and injure people.

If it is secured to the rack, unscrew the NetServer chassis from the rack, as shown
in Figure 3-5. Do not unscrew the entire hinge or bracket from the chassis;
remove only the outer screws, so the hinge and the bracket remain attached to the
NetServer chassis. Pull the NetServer forward from the rack until the lockout
device engages with a click.

13

Chapter 3 Removing and Replacing Covers

Remove two screws securing
the bracket to the rack.
Leave the other screws securing
the bracket to the chassis.

Remove two screws securing
thehinge to the rack.
Leave the other screws securing
thehinge to the chassis.

Figure 3-5. Unscrewing the HP NetServer LH 3r Chassis From the Rack

Remove two screws
securing NetServer
to rack.

14

Cover 1

Do not

remove three
screws securing
the hinge to the NetServer.

Cover 3

Cover 2

Figure 3-6. Screw and Cover Locations

Remove two screws
securing NetServer
to rack.

Do not

remove two
screws securing
the bracket to the
NetServer.

Chapter 3 Removing and Replacing Covers

CAUTION The NetServer covers are heavy. Support them as you remove

them, and allow room to move them away from the NetServer
and for storage.

Cover 1

Remove cover 1 by unscrewing the thumbscrew and pulling the cover forward to
disengage it. Lift it up and away from the chassis.

Cover 2

Remove cover 2 by supporting it with your hand, then unscrewing the
thumbscrew and pulling the cover forward to disengage it. Lift it away from the
chassis.

Cover 3

Remove cover 3 by supporting it with your hand, then unscrewing the
thumbscrew. Pull the cover forward to disengage it and catch it as it falls away
from the chassis.

Replacing the HP N etServ er LH 3r Cov ers

CAUTION Replace all covers before operating this NetServer, even for a

short time. Otherwise, damage to system components may
result due to improper cooling air flow.

Insert the tabs inside the rear of the cover into the slots at the rear of the chassis
and slide the cover toward the rear. Tighten the thumbscrew at the front of the
cover.

15

4 Installing Accessory Boards

A ccessory Boards

The HP NetServer accepts PCI and ISA accessory boards connected to the I/O
Board. An accessory board can be identified by the offset of the bracket and the
shape of the edge connector:

PCI Board- Left-Side Offset

ISA Board- Right-Side Offset

Figure 4-1. Accessory Board Identification

The I/O Board

The I/O board contains:

• The Remote Management connector, linking the I/O board to the external

connector on the rear panel.

• The I/0 Memory slot, which contains cache memory used by the Intel

i960RD I/O processor.

• The SE SCSI connector, which services any single-ended SCSI device

installed in the internal (non-hot-swap) trays.

• The PCI Board Slots, which are eight connectors that accept PCI boards.

17

Chapter 4 Installing Accessory Boards

• The ISA Board Slot, which accepts a single ISA board. This slot is shared

with PCI slot 1. Either slot can be occupied, but not both.

• The two SCSI connectors, A and B, which are separate channels that

control the disk arrays in the right (standard) and left (optional) hot-swap
mass storage cages, respectively. The base configuration of the NetServer
has one hot-swap mass storage cage on the right side, controlled by a
connection to SCSI connector A. By default, this disk array is controlled
by the integrated HP NetRAID controller.

Remote
Management

PCI Board
Slots

I/0 Memory SE SCSI

ISA Board Slot

Figure 4-2. I/O Board With Devices and Bus Structure

NOTE For a list of boards HP has tested with the NetServer, see the

Help topic "Tested Parts List" on the HP NetServer Navigator
CD-ROM.

SCSI B

SCSI A

Installing Accessory Boards

Remove the NetServer's cover: (See Chapter 3, "Removing and Replacing
Covers.")

To install accessory boards:

1. Read the documentation included with each accessory board. Follow any
special instructions and installation recommendations. Some boards have

18

Chapter 4 Installing Accessory Boards

preferred slot locations. If not, consider the boot order (see Figure 4-3)
when choosing the accessory board socket in which to install the board.

Figure 4-3. Accessory Board PCI and ISA Slots

Boot order for PCI controllers is determined by slot location. The system
searches for a bootable device in the following order:

1. IDE CD-ROM drive with a bootable CD-ROM.

2. Flexible disk drive with a bootable flexible disk.

3. Embedded SCSI controller or embedded DAC.

4. PCI boards in slots in the following order: 8, 7, 6, 5, 4, 3, 2, 1.

This boot order can be changed using the SETUP utility (press [F2]
during the boot process).

2. Remove the slot cover for each slot to be used, and store it for future use.
If you are installing any full-length PCI boards, also remove the accessory
board retainer. Push on the tab on the retainer to release it, and then slide
it out of the board guide.

19

Chapter 4 Installing Accessory Boards

Accessory Board Guide

Release Tab

Accessory
Board
Retainer

Figure 4-4. Accessory Board Retainer and Guide

3. Install the boards: Insert each board in the desired slot and fasten the
board's mounting screw at the slot opening at the rear of the chassis.
Connect any required cables to the boards. If you removed the board
retainer, reinstall it.

NOTE If you install an ISA non-Plug-and-Play board, you must

4. Replace cover 1.

20

reserve system resources (some or all of: memory addresses,
I/O addresses, IRQs, and DMA channels) for it. Write down
that information now for reference when you reserve system
resouces. See "Configuring the NetServer" for details of using
ISA Plug and Play boards.

5 Installing A dditional Memory

The Sy stem Board

The System Board contains memory used by the NetServer, one or two Pentium II
processors, support devices for the processors, bus speed jumpers, and various
support devices:

• The primary processor slot contains a Pentium II processor. There is

space for a second processor, but the base configuration has a terminator
installed in the second processor's socket.

• There is space for two Voltage Regulator Modules (VRM), one for each

installed processor. The base configuration has a single VRM for the
single processor.

• The processor system switches synchronize the processor to the system

bus. Refer to the switch settings key printed on the System Board in the
upper right corner.

• The Bus Speed Jumpers set 100 MHz or 66 MHz bus speed.

• The DIMM sockets hold up to four 5V DIMM modules.

Primary Processor

Terminator*

Bus Speed
Jumpers
(100/66
MHz)

DIMM
Sockets

Voltage Regulator Module
for Secondary Processor

*Remove theterminator if installing secondary processor

Figure 5-1. System Board

Processor Speed
System Switches

Key to Processor
Speed System
Switches

Voltage Regulator Module
for Prima ryProcessor

21

Chapter 5 Installing Additional Memory

NOTE Use only HP DIMMs listed in HP Information Assistant or in

HP Order Assistant.

System B o ard

DIMM Socket 0

DIMM Socket 1

DIMM Socket 2

DIMM Socket 3

Figure 5-2. DIMM Sockets

Installing A dditional Memory

Installing A dditional Memor y in th e LH 3

1. Remove the NetServer's cover 3 (see Chapter 3, "Removing and Replacing
the Covers.")

2. Install the DIMMs (see Figure 5-3):
a. Remove a DIMM from its container, handling the module by its edges.

Lay it on an anti-static surface.

b. Choose a socket into which you want to install a DIMM. DIMMs may

be installed in any combination, in any socket.
c. Spread the two retaining clips on the socket outward.
d. Align the notches on the DIMM with the keys on the socket.
e. Holding the DIMM at 90 degrees to the system board, press the DIMM

fully into the socket until the retaining clips close. If the clips do not

close, the DIMM is not inserted correctly.

22

Chapter 5 Installing Additional Memory

Figure 5-3. Inserting DIMM Into Connector

3. Repeat step 2 to install all of the DIMMs for your memory
configuration.

4. If you are not installing any other accessories, replace cover 3. (See

Chapter 3, "Removing and Replacing the Covers.")

Installing A dditional Memor y in th e LH 3r

1. Remove the NetServer's cover 2 (see Chapter 3, "Removing and Replacing

the Covers.")

2. Remove the system board by raising the retaining latches to disengage it

from the socket, then pull it out until it clears the chassis guides. (See
Figure 5-4.)

23

Chapter 5 Installing Additional Memory

Figure 5-4. Removing System Board From LH 3r

3. Position the system board flat and component side up on an anti-static
surface. Ensure that the corner clears the table surface, as shown in
Figure 5-5.

Figure 5-5. Installing DIMMs in System Board

4. Install the DIMMs (see Figures 5-2, 5-3, and 5-5):
a. Remove a DIMM from its container, handling the module by its edges.

Lay it on an anti-static surface.

24

Chapter 5 Installing Additional Memory

b. Choose a socket into which you want to install a DIMM. DIMMs may

be installed in any combination, in any socket.
c. Spread the two retaining clips on the socket outward.
d. Align the notches on the DIMM with the keys on the socket.
e. Holding the DIMM at 90 degrees to the system board, press the DIMM

fully into the socket until the retaining clips close. If the clips do not

close, the DIMM is not inserted correctly.

5. Repeat step 4 to install all of the DIMMs for your memory configuration.

6. Reinstall the system board in the HP NetServer LH 3r by inserting it into
the chassis guides and pushing it inward as far as it will go. Refasten the
latches to engage the system board with its socket and lock it into place.

7. Replace cover 3. (See Chapter 3, "Removing and Replacing the Covers.")

25

6 Installing Mass Storage Devices

Mass Storage

The NetServer chassis has space for two hot-swap mass storage shelves, and is
shipped with a single hot-swap mass storage cage. If you need more storage than
your configuration allows, you can purchase the HP NetServer Mass Storage
Upgrade Kit to obtain a second hot-swap mass storage cage. Like the primary
cage, the secondary cage can hold up to six low-profile Ultra2 hot-swap hard disk
drives.

There are two empty shelves in the non-hot-swap shelf area. These shelves can be
used to install 3.5-inch or 5.25-inch SE SCSI mass storage devices, LUN tape
drives, or other HP-tested accessories.

Supported M ass Storage D evices

NOTE Do not mix devices with high voltage differential (HVD)

drivers and receivers and devices with SE, LVD or multimode
drivers and receivers on the same SCSI bus. I/O circuits used
by devices with SE, LVD (Ultra2) or multimode drivers and
receivers do not operate at HVD levels and should never be
exposed to HVD environments. If you mix SCSI SE and SCSI
LVD (Ultra2) devices, system performance will be adversely
affected. For best performance, use only LVD devices.

The NetServer supports two classes of mass storage devices - SCSI devices
installed in the two non-hot-swap shelves next to the CD-ROM player and the
flexible disk drive, and the Ultra2 SCSI hot-swap hard disk drives installed in the
hot-swap mass storage cage. If you need additional mass storage capacity, you
can order a second hot-swap mass storage cage. Use only high-performance
Ultra2 hot-swap drives in the hot-swap mass storage cage.

You can add any standard (non-Ultra2) wide, single-ended SCSI device in the
two non-hot-swap shelves, such as removable hard disk drives or tape backups.
Use the SE connector on the provided cable.

For the latest list of HP-tested products, refer to the "Tested Products List" Help
topic on the HP NetServer Navigator CD-ROM.

27

Chapter 6 Installing Mass Storage Devices

Table 6-1. Supported SCSI Devices

Location Drive Types

Hot-Swap Mass
Storage Shelves

Non-Hot-Swap Mass
Storage Shelves

4.2, 9.1, or 18.2 GB Ultra2 7200 rpm or 10K rpm
drives (up to 35W power consumption)

4.2 or 9.1 GB Ultra Wide or Single-Ended
SCSI Drives, 7200 rpm

DAT backup systems or Tape Drives (DLT, DDS,
autoloader)

SCSI A ddr essing

NOTE Do not set up any devices with SCSI address 7. This address is

reserved for the SCSI controller.

Hot Swap Drive Cage Addresses

The HP NetServer comes with a single hot-swap mass storage cage installed. In
the HP NetServer LH 3, the cage is on the lower right front. In the HP NetServer
LH 3r, the cage is at the lower left front.

The SCSI addressing scheme associated with the hot-swap mass storage cage
begins with SCSI address 0, and continues with addresses 1, 2, 3, 8, and 9.

You can install a second hot-swap mass storage cage. Addresses in the second
cage are independent of the drive addresses in the primary cage. Do not install a
narrow SCSI drive in any hot-swap mass storage shelves with an address higher
than 6; narrow SCSI is limited to SCSI addresses 0 - 7, and the NetServer will
not be able to communicate with it.

Other SCSI Device Addresses

SCSI devices installed in the two non-hot-swap shelves next to the flexible drive
and CD-ROM drive are attached to the SE SCSI connection, and must use a
SCSI address that does not conflict with the SCSI addresses used by drives in
hot-swap mass storage shelves. Do not install a narrow SCSI drive in any
location with an address higher than 6; narrow SCSI is limited to SCSI addresses
0 - 7, and the NetServer will not be able to communicate with it.

28

Chapter 6 Installing Mass Storage Devices

Hot-Swap Mass Stor age Cage

Low-Profile a nd Half -Height Driv es

SCSI hot-swap hard disk drives come in two heights: the 1-inch low-profile drive
and the 1.6-inch half-height drive.

Ultra2 drives are LVD (low voltage differential) drives, which allow the
integration of the differential drivers and receivers into SCSI drive controllers.
Ultra2 technology provides increased signal quality, and ensures the same data
integrity as the previous high voltage differential designs at a reduced cost.

An added benefit of the low voltage design is that the SCSI bus cable can extend
up to 12 meters.

CAUTION Do not mix devices with high voltage differential (HVD)

drivers and receivers and devices with SE, Ultra2 or
multimode drivers and receivers on the same SCSI bus.

I/O circuits used by devices with SE, Ultra2 or multimode
drivers and receivers do not operate at HVD levels and should
never be exposed to HVD environments. If you mix SCSI SE
and SCSI Ultra2 devices, system performance will be
adversely affected. For best performance, use only Ultra2
devices.

Filler Pane ls

When you have fewer drives than the hot-swap mass storage cage supports, a
1-inch filler panel must be inserted in each empty disk location. Filler panels
ensure that drive cage has the proper ventilation and air flow. Remove the filler
panel when you insert a new drive.

CAUTION The filler panels serve an important purpose by helping the

internal components ventilate and preventing excessive
electromagnetic radiation. If these fillers are left out of the
drive shelves, thermal damage and/or excessive EMI could
occur.

Drive Spacers

When your drive cage holds a mix of 1-inch and 1.6-inch drives, you may need to
add 0.5-inch drive spacers. The drive spacer fills the gap between adjacent drives

29

Chapter 6 Installing Mass Storage Devices

or between a drive and a filler panel. Disk spacers can be mounted on 1-inch
low-profile drives or 1.6-inch half-height drives, so a drive spacer and low­profile drive are the same size as a half-height drive, and a drive spacer and a
half-height drive are as large as two low-profile drives.

CAUTION The drive spacers serve an important purpose by helping the

internal components ventilate and preventing excessive
electromagnetic radiation. If these drive spacers are left out of
the drive shelves, thermal damage and/or excessive EMI
could occur.

Configurations

Figure 6-1 shows the supported configurations of SCSI hot-swap hard disk drives
in both versions of the NetServer. The arrows indicate the order that you insert
hard disk drives.

These configurations may use filler panels and drive spacers to close up the front
of the hot-swap mass storage cage. If there are gaps in the cage, the drives may
not receive the proper ventilation and could suffer thermal damage.

• If you have an HP NetServer LH 3, add hard disk drives starting from the

bottom of the hot-swap mass storage cage. If you are using one or more
filler panels, insert them at the top of the cage.

• If you have an HP NetServer LH 3r, add hard disk drives starting from the

left. If you are using one or more filler panels, insert them on the right
side of the drive cage.

NOTE Do not install a narrow SCSI drive in any location with a

SCSI address greater than 6. Narrow SCSI is limited to SCSI
addresses 0 - 6, and the NetServer will not be able to
communicate with a narrow SCSI drive.

30

Chapter 6 Installing Mass Storage Devices

Figure 6-1. Hot-Swap Drive Configurations

31

Chapter 6 Installing Mass Storage Devices

Installing a Hot-Swap Hard Disk Driv e

CAUTION Protect the drive from static electricity by leaving it in its

anti-static bag until you are ready to install it. Before
handling the drive, touch any unpainted metal surface to
discharge static electricity. When you remove the drive from
the anti-static bag, handle it only by the frame.

Do not touch the electrical components. Place the drive on
the anti-static bag whenever you set it down.

Hard disk drives are very susceptible to mechanical shock and
can be damaged by a drop as short as one-quarter of an inch.
Take care when unpacking and handling the drive. If the
drop would crack an egg, it will damage the drive.

1. If there is a filler panel in the hot-swap mass storage location, remove the
filler as follows:

• Press the locking latch and insert your fingers.

• Using your fingers, pull the filler panel straight out.

32

Chapter 6 Installing Mass Storage Devices

Figure 6-2. Removing a Filler Panel From the

Hot-Swap Mass Storage Location

2. Drive spacers attach to the disk drive module with four small feet. If you
need to remove a drive spacer from the adjacent disk drive module,
remove it as follows:

• Slide the drive spacer back, a fraction of an inch away from your body.

• Tilt up the front of the drive spacer to disengage the front two feet.

• Pull the drive spacer forward slightly to disengage the back two feet

and lift.

33

Chapter 6 Installing Mass Storage Devices

Drive Spacer

Figure 6-3. Removing the Drive Spacer

3. On the drive, press the locking latch in and pull the ejector handle out as
far as it can go, as shown in Figure 6-4.

CAUTION Be careful when you open the ejector handle. Extreme force

can snap off the handle.

34

Chapter 6 Installing Mass Storage Devices

Locking tab retracts
when the ejector
handle is open

Light Pipes
(fragile)

Ejector Handle

Locking Latch

Figure 6-4. Readying Drive For Installation

4. Slide the drive slowly into the location until it stops. (See Figures 6-5
and 6-6).

CAUTION Be careful not to damage the light pipes as you insert the

drive. They are very fragile.
You must insert the drive slowly and gently. If the drive is

inserted too quickly when the system is on, in-rush current
can cause the power supply to shut down.

5. Press the ejector handle in until you feel the latch click into place. Closing
the ejector handle engages the drive with the electrical connector in the
hot-swap mass storage cage and seats the drive. If the drive is unseated in
the cage after closing the ejector handle, the handle was probably not
pulled out far enough, and the locking latch failed to engage the hot-swap
mass storage cage. Repeat the procedure from step 3.

35

Chapter 6 Installing Mass Storage Devices

Make sure theejector handle
is open when you insert the drive

Figure 6-5. Installing a Drive in the HP NetServer LH 3

36

Make surethe ejector handle
is open when you insert the drive

Figure 6-6. Installing a Drive in the HP NetServer LH 3r

Chapter 6 Installing Mass Storage Devices

Removing a Hot-Swap Hard Disk Drive

CAUTION You must remove the drive slowly to ensure that the drive

heads are parked prior to removal. Be sure to follow these
instructions carefully to prevent handling damage, such as
head slaps or head actuator unlocking.

1. To unlock the drive, push the locking latch in and then pull the ejector
handle toward you.

2. Gently pull the drive out about an inch to disengage the power connection.

3. Wait about 30 seconds for the drive to stop spinning and the drive heads
to park.

4. Use your hand to support the bottom of the drive. Slowly pull the drive
straight out. Do not allow the drive to fall.

5. If you are removing the drive from an HP NetServer LH 3r, turn the drive
slowly to its horizontal storage orientation.

6. Place the drive in an electrostatic protected container. Do not stack drives.

Integrated HP NetRAID

The HP NetServer contains an Integrated HP NetRAID controller, which puts the
power of the HP NetRAID series of disk array controllers in the NetServer with
no additional hardware.

HP NetRAID technology lets you link multiple hard disk drives together and
write data across them as if they were one large drive. With the Integrated HP
NetRAID controller, you can configure your linked drives into a RAID
(Redundant Array of Independent Disks) subsystem.

Refer to the Integrated HP NetRAID Controller Configuration Guide for
configuration information. You can also find the guide on the following HP
website:

http://www.hp.com/netserver/servsup

37

7 Installing A dditional Power Supplies

Power Supplies

The NetServer is shipped with one power supply cage (containing two power
supplies) and one empty power supply bay (covered with a protective panel). The
NetServer operates with just two power supplies, but you can add another power
supply and cage in the optional power supply bay for continuous operation if a
power supply were to fail.

Figure 7-1. Power Supplies and Optional Power Supply Bay

If you desire an additional power supply for redundancy, you can purchase the

HP NetServer Redundancy Kit. This kit includes:

• a power supply

• a power supply cage

• a small protective panel

39

Chapter 7 Installing Additional Power Supplies

• a fan assembly

• a user guide

Installing A dditional Power Su pplies

Refer to the HP NetServer Redundancy Kit User Guide for instructions on how to
install additional power supplies.

Ventilating Fans

HP NetServer fans are placed to ventilate and cool internal components. The
Redundancy Kit includes a fan assembly with two fans that mounts directly in
front of the fans cooling the power supplies. In general, if any one fan fails, the
NetServer continues operation, but if two fans fail, thermal shutdown will occur.

CAUTION The NetServer must have its covers in place for proper

cooling. If you open the NetServer while it is operating, do
not run it for more than 3 minutes.

Do not run the NetServer for more than 2 minutes without at
least one working fan in the fan assembly mounted
immediately behind the power supplies or in the exhaust fan
assembly. Failure to observe these precautions may result in
thermal damage to the NetServer.

40

Servicers can hot-swap any fan except the processor fan. If
this fan fails, or if the metal baffle is removed, thermal
damage to the NetServer can occur.

8 Mounting the NetServer in a Rack

Prevent Rack Tip-Over, Equipment Damage and
Injury

WARNING To prevent the rack from tipping over, extend the anti-tip

foot from under the front of the enclosure prior to
mounting any components. See Figure 8-12. Also lower the

leveler feet at the four corners of the rack to improve stability
and prevent the rack from rolling away as devices are inserted
into their rack mounts. Failure to use the anti-tip foot and
leveler feet could result in serious injury.

CAUTION The HP NetServer LH 3r weighs up to 160 pounds (73 kg.)

when fully loaded. Take out power supplies and hot-swap
hard disk drives before lifting the NetServer into the rack.

CAUTION Use two people when moving the NetServer or lifting it into

the rack.

41

Chapter 8 Mounting the NetServer in a Rack

These Instructions for the HP NetServer LH 3r
Only

Use the instructions in this chapter to put an HP NetServer LH 3r into an HP
rack. These instructions cannot be used to put an HP NetServer LH 3 (the
pedestal version of the NetServer) into a rack. The HP NetServer LH 3 and LH 3r
are shown in Figure 8-1.

NOTE If you want to convert an LH 3 to an LH 3r, contact your HP

Reseller for information about the conversion kit.

42

Figure 8-1. NetServer Configurations

Chapter 8 Mounting the NetServer in a Rack

Overview and Terminology

Terms used in this chapter are defined in Figure 8-2.

Bar
Nut

Column

Inside Face

Outside
Face

Handles

Server

Slide

Template

Unit
Mounted
Under
Server

Leveler
Foot

Hex Nut
and Star
Washer

Anti-Tip

Removable

Foot

Mounting
Flange

Figure 8-2. Overview of Terms

Bezel
Latch

Bezel

Slide
Member

Bezel
Hinge

43

Chapter 8 Mounting the NetServer in a Rack

Determine HP Rack Enclosure Ty pe

There are two types of HP NetServer Racks which are available or in use. Refer
to Figure 8-3 and Table 8-1 for a comparison of the two types.

44

Figure 8-3. Comparison of the Two HP Rack Versions

Chapter 8 Mounting the NetServer in a Rack

Note which rack type you have and follow the instructions for your version.

Table 8-1. The Two Rack Types Compared

Rack Feature Type 1 Type 2

Product Nameplate
Front and Rear Doors
Outside Panels
Column Cross Section

(See Figure 8-3)
Marking of EIA Units
Anti-Tip Foot
Columns Attached to Base

Hewlett Packard Rack System/E Hewlett Packard HP Systems
Curved Flat
Plastic and Modular Sheet Metal and Full-Length
5-Cornered 3-Cornered

Numbers Stamped in Metal Triangular Cut Outs
Extends from Front or Rear Extends from Front Only
Offset from Edge of Base Flush with Edge of Base

You can mount the HP NetServer LH 3r in either the Type 1 rack (HP Rack
System/E) or in the Type 2 rack (HP Rack Systems). The procedures for
mounting are similar, except that there are two different templates included and
the mounting slides fasten to the rear columns differently.

Ty pe 1 and T ype 2--Mounting the HP NetServer LH
3r in the Rack

NOTE If you want to put your NetServer into a third-party rack, you

may be able to find relevant documentation on HP's web site at
the following URL:

http://www.hp.com/netserver/servsup

1. First, determine and mark the height at which the NetServer is to be
located in the rack enclosure.

Use the original ordering information to locate where each component
goes in the rack. See Figure 8-4.

If the original ordering information is not available, use HP rack
configuration tools to plan the location of the components.

You can also use the HP NetServer rack configuration tools to make
ordering easier and to automatically check that orders are complete. These
tools can be found on the HP web site. Use the Search function with the
words "rack configuration tools" at the following URL:

http://www.hp.com/go/netserver

45

Chapter 8 Mounting the NetServer in a Rack

Figure 8-4. Rack Configuration Tools Layout

2. Determine where to put the mounting slides and install them in the rack.

NOTE The slides are mounted differently, depending upon the rack

type you have. To determine your rack's type, compare
Figure 8-3 to your rack, especially noting the shapes of the
columns and the doors and the method for marking EIA Units.
For example, the Type 1 doors are curved, and EIA Unit
numbers are stamped in the sheet metal of the columns.

46

Chapter 8 Mounting the NetServer in a Rack

Type 1 and Type 2 --What Y ou Need to Kn ow to Determ ine Location
of the Slides

To find the correct location for mounting the slides, you need to know the
following:

◊ Note that the HP NetServer LH 3r is 8 EIA Units high. The mounting

slides for the server attach first to the rack enclosure. Then the server
attaches to the slides near its top.

◊ Unlike some slides, these (for the LH 3r) do not come apart.
◊ Use the template which is shipped with the server to measure where

the slides will be located. Choose the template to use based on which
rack type (refer to Figure 8-3) you have:

∗ use part number 5967-5201 for Type 1, the "Hewlett-Packard Rack

System/E" rack

∗ use part number 5064-5869 for Type 2, the "Hewlett-Packard

Systems" rack

◊ Note the base line of the server (the line where the bottom of the

server will be when mounted).

◊ When marking, use tape or a marker pen to show the correct holes on

each column. (Either Figure 8-7 or Figure 8-9 can be used to
determine which holes are correct.) Do not place rack nuts in the
holes, only mark them. Screws will be inserted through these holes
into bar nuts to secure the mounting flange on the slide to the rack
column.

47

Chapter 8 Mounting the NetServer in a Rack

◊ The "bar nut" is a two-holed metal bar used to secure the mounting

flanges of the slide to the rack columns (see Figure 8-5).

Place bar nut
behind outside
face of column.

Start two screws
in bar nut but do
not tighten.

48

Figure 8-5. Where to Place Bar Nuts

◊ The bar nut is placed behind the outside face of the column, at the

correct height as determined elsewhere in this chapter. Two screws are
inserted through the correct holes on the front columns. Start (but do
not tighten) both screws in the bar nut.

◊ The slots in the mounting flange allow you to insert the flange in place

behind the outside face but in front of the bar nut.

◊ The mounting flange is then positioned behind the column face, but in

front of the bar nut (see Figure 8-6).

Chapter 8 Mounting the NetServer in a Rack

Figure 8-6. Securing Slide to the Front Column

Once you understand how to use the bar nut, use the template (or
count if you no longer have the template) to mark the correct holes for
mounting (on all four columns).

2a.To mount the slides in a Type 1 rack, follow the instructions
titled "Type 1--Locating the Slides" (see Figure 8-7), and
"Type 1--Mounting the Slides" (see Figure 8-8).

2b.To mount the slides in a Type 2 rack, follow the instructions
titled "Type 2--Locating the Slides" (see Figure 8-9), and
"Type 2--Mounting the Slides" (see Figure 8-10).

49

Chapter 8 Mounting the NetServer in a Rack

Type 1--Locating and M ountin g the S lides

Type 1--Loca ting the S lides

For Type 1, see Figure 8-7. All four mounting brackets on the slides attach
behind the outside faces of the columns. Use the template (or if you no longer
have it, count) and mark the 20th and 22nd holes on the outside faces of each
column. These holes correspond to the bottom hole of the eighth EIA unit (and
the middle hole of the 7th EIA unit) above the unit under the server.

50

Figure 8-7. Locating the Slides for the Type 1 Rack

Chapter 8 Mounting the NetServer in a Rack

Type 1--Mounting the Slides

Once you have marked the locations of the slides, attach them. To do so for the
"Type 1" Rack, follow these steps :

◊ First, orient the slides so the slide members extend out the front

of the rack.

◊ Insert screws through the rack column and start them in one bar nut at

the correct location on each column (see Figure 8-5). Prepare to insert
the mounting flange of the slides between the column and the bar nut.
(Refer to Figure 8-6.)

◊ Then line up the front and rear mounting flanges of the slide with the

screws started in the bar nuts. Press the slide firmly against the rack
column. See Figure 8-8.

◊ Tighten all four screws in the mounting flanges of each slide.

For Type 1 rac k, insert
screws through all four ra ck
columns and start them in bar nuts.

Mounting
Flange

Then insert the
mounting flange
in placeon
each columnand
tighten the screws.

Figure 8-8. Orientation and Fastening of Type 1 Slides

51

Chapter 8 Mounting the NetServer in a Rack

Type 2--Locating and M ountin g the S lides

Type 2--Loca ting the S lides

For Type 2, see Figure 8-9. The two front mounting brackets attach behind the
outside faces of the front columns. The rear attachments for the slides in this case
attach by means of a threaded stud and hex nut to the inside faces of the rear
columns. Locate the hole for this stud using the template or by counting up 21
holes from the unit below.

Figure 8-9. Location of Slides for Type 2

Type 2--Mounting the Slides

Once you have marked the locations of the slides, attach them to the rack. For the
"Type 2" Rack, follow these steps to mount the slides:

52

Chapter 8 Mounting the NetServer in a Rack

◊ Before attaching the slides, take off the removable mounting flanges

from the rear of each slide and save two hex nuts and lock washers.

◊ Next, orient the slides so the slide members extend out the front of the

rack.

◊ Start screws in one bar nut at the correct location on the front

columns. Leave the screws loose enough to accept the slide mounting
flange. Refer to Figures 8-5 and 8-6.

◊ Insert the threaded stud on the rear of the slide through the inside face

on the rear column of the rack. Fasten it in place using the lock
washer and hex nut that held the mounting flanges in place. See
Figure 8-10.

◊ Press the slide tightly against the rack columns.
◊ Tighten the screws inserted in the bar nuts to hold the front flanges of

the slides in place.

53

Chapter 8 Mounting the NetServer in a Rack

54

Figure 8-10. Orientation and Fastening of Type 2 Slides

Chapter 8 Mounting the NetServer in a Rack

Ty pe 1 and T ype 2--Completing the Installation

1. For either rack type, place four rack nuts on the outside faces of both front
columns for use in mounting the front bezel.

◊ Use the template for your rack type to place rack nuts in the front

columns. You will need these rack nuts in place later in order to
secure the server to the rack columns.

◊ The rack nuts are placed in different positions on the front right-hand

column than they are on the front left-hand column. See Figure 8-11.

Figure 8-11. Place Rack Nuts for Later Use in Securing the Bezel

55

Chapter 8 Mounting the NetServer in a Rack

◊ If you no longer have a template, place the rack nuts for the bezel

latch on the right front column in the 11th and 15th EIA holes above
the unit mounted below the HP NetServer. Place the rack nuts for the
bezel hinge on the left front column in the 6th and 19th EIA holes
above the unit mounted below the HP NetServer. See Figure 8-11.

2. Extend the slides fully until you hear a click, indicating they are in the
locked out position. Note that slides do not come apart. See Figure 8-12.

56

Figure 8-12. Fully Extend Slides and Anti-Tip Foot from Rack Front

Chapter 8 Mounting the NetServer in a Rack

CAUTION Both rack types feature an anti-tip foot which must be

extended out the front to prevent rack tip-over. See
Figure 8-12. You can tell the front from the rear (for both
types of rack) by the overhanging top panel at the rear
of the rack.

3. Prepare to lift the server into the rack. To do so, extend the anti-tip foot
from the front of the rack, then remove power supplies from the server to
reduce the total weight to be lifted. See Figure 8-13.

4. Using two people, grasp the handles and lift the HP NetServer LH 3r.
Move the server in between the extended slide members. Position the
server so it is supported by the handles resting on the extended slide
members.

Figure 8-13. Lift and Place Server Handles on Slide Members

57

Chapter 8 Mounting the NetServer in a Rack

5. Let the NetServer rest on its handles while you line up the mounting holes
in the top of the HP NetServer LH 3r chassis with the screw holes in the
slides. See Figure 8-14.

6. Insert all three screws on each side through the slide members and into
the sides of the HP NetServer LH 3r, so that the slides are securely
fastened to the server. See Figure 8-14.

58

Figure 8-14. Insert Screws through Slides into Server Chassis

Chapter 8 Mounting the NetServer in a Rack

7. Remove two screws from each handle and take them off the server. See
Figure 8-15. HP recommends that you retain these handles and the
associated screws in case of removal and reshipping of the server.

Figure 8-15. Remove Mounting Handles

8. The HP NetServer LH 3r is fastened to the front of the rack by screws
which are placed through sheet metal brackets that are also used for the
mounting of the front bezel hinge and latch.

9. Attach the bezel hinge to the server by inserting three screws through the
right edge of the bezel hinge bracket and into the left front of the server.
See Figure 8-16.

10. Attach the bezel latch to the right side of the server using screws
provided.

59

Chapter 8 Mounting the NetServer in a Rack

11. Depress the lockout releases, and push the server completely into the rack.
See Figure 8-16.

Lockout
Latch

Bezel
Latch

Bezel
Hinge

60

Figure 8-16. Location of Lockout Releases, Bezel Latch, and Bezel Hinge

Chapter 8 Mounting the NetServer in a Rack

12. Slide the server into the rack and attach the bezel hinge to the two
(previously installed) rack nuts on the left column (refer to Figure 8-11)
by means of two screws. Secure the latch plate on the right side of the
server to the two previously installed rack nuts on the right column.
See Figure 8-17.

Figure 8-17. Fasten Bezel Mount in Place

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Chapter 8 Mounting the NetServer in a Rack

13. Snap the bezel in place so it swings open to access the HP NetServer LH
3r internal mass storage cage. See Figure 8-18.

62

Figure 8-18. Snap Bezel into Place

9 Connecting the Monitor, Keyboard,

Mouse, and UPS

Connect the monitor, keyboard, and mouse cables and the AC power cord to the
appropriate connectors on the rear of the chassis.

Mouse
Keyboard

AC Power
Connector

Figure 9-1. Rear View of LH 3/LH 3r

If you have an uninterruptible power supply (UPS), refer to the instructions
supplied with it. Install and turn on the UPS.

Monitor

NOTE If you have installed your HP NetServer LH 3r into a rack,

refer to the Rack Cabling Reference for the HP NetServer
LH 3r for instructions on how to cable the NetServer to

external connections.

The HP NetServer performs a diagnostic test when it is connected to an external
power source, and then performs another test when the power switch is turned
on. If an error condition occurs, note any error code appearing on the front panel,
then refer to the troubleshooting section in Chapter 12.

63

10 Configuring the NetServer

The HP NetServer Navigator CD-ROM is shipped with your NetServer. You will
use this CD-ROM to configure your NetServer.

Contents of the NetServer Navigator CD-ROM

The Main Menu of HP Navigator directs you to modules where you can perform
configuration tasks or access online system documentation. The menu buttons for
these modules are as follows:

• Readme File

• Configuration Assistant and Installation Assistant

• HP Management Solutions

• NetServer Utilities

• User Preferences

Before the HP Navigator Main Menu is displayed, you may be prompted to set
the language and the time and date. You can also set the language that the BIOS
displays.

The following is a description of the contents of the HP NetServer Navigator
CD-ROM, as accessed from the Main Menu.

Obtaining NetServer Product History

When the NetServer is connected to its monitor, keyboard, and power supply, you
are ready to begin installation and configuration. As you configure the NetServer
for use, it's important to have the very latest configuration information. This will
inform you of any applicable compatibility issues, and provide you an up-to-date
list of HP-tested peripherals and accessories. Refer to the "Tested Products List"
on the HP NetServer Navigator CD-ROM.

You should also be familiar with HP Diagnostic Assistant (on the HP NetServer

Navigator CD-ROM) and Information Assistant (on the HP NetServer Online
Documentation CD-ROM) to help you configure the NetServer.

Follow the instructions in your HP NetServer LH 3 (or LH 3r) Installation Road
Map to complete these steps.

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Readme File

This file includes the most recent information that was not available at the time
that the installation documentation was printed. It is important to check this file
before proceeding with the installation.

Viewing the Readme File

1. Press the power-on button. Press the CD-ROM drive eject button. Place
the HP NetServer Navigator CD-ROM in the drive, and press the eject
button again to close the drive. Turn the power off, wait 10 seconds, and
turn the power on again. If the system fails to boot, follow the diagnostic
instructions on the screen.

2. Go to the HP Navigator Main Menu. If the language needs to be changed,
select User Preferences and the language you want. You can also change
the language of the BIOS when prompted.

3. Select Readme File. The Readme file contains the latest information to
help you install your HP NetServer. Read it carefully before beginning
your installation.

Configuration Assistant and Installation Assistant

HP Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom,
and Replicate.

HP Installation Assistant guides you through the NOS installation and configures
the NOS with the appropriate drivers for the HP-bundled configuration

Before you run Configuration Assistant and Installation Assistant, you may need
to run the Symbios Configuration utility and the Setup utility to do the following:

• If you need to verify or modify SCSI host adapter settings, or if you need

to low-level format SCSI disks or verify SCSI disk media, run the
Symbios Configuration utility. Refer to "Run Symbios Configuration
utility" later in this chapter.

• If you have installed an ISA non-Plug-and-Play accessory board, you must

reserve system resources for it. Refer to the "Configuring an ISA Non­Plug-and-Play Board" later in this chapter.

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Run Con figuration Assistan t and I nstallation Assistan t

Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. Turn the
power off, wait 10 seconds, and turn the power on again. If the system fails to
start, follow the instructions on the screen.

1. When HP NetServer Navigator starts, you may need to set the language,
time, and date. Follow the onscreen instructions. You can also change the
language of the BIOS when prompted.

2. Go to the HP NetServer Navigator Main Menu and select "Configuration
Assistant and Installation Assistant."

3. Follow the onscreen instructions in Configuration Assistant to continue
your NetServer installation.

Express Configu ration

Express configuration is the preferred method to configure your NetServer, since
it leads you through the configuration process in sequence and offers you default
selections. Express configuration includes the following steps:

• Update System BIOS: This step appears if Configuration Assistant detects

that a newer version of the BIOS is available on the HP NetServer
Navigator CD-ROM. You must update your BIOS to the new version if
you want to continue in Express mode. You can also update the language
that the BIOS displays.

• Configure ISA Non-Plug-and-Play Board: If you have installed an ISA

non-Plug-and-Play board, and you have not reserved system resources for
it, select Configure Non-PnP board on the information window that
pops up.

• Select NOS: You will be asked to select the NOS and version that you

plan to install.

• Select NOS Installation Mode: For certain versions of Novell NetWare /

IntranetWare and Microsoft Windows NT Server, you will be asked,

Would you like to use HP's automated mode of NOS
installation?

◊ Select Yes for automated NOS installation, which will guide you

through the NOS installation, set up the hard disk drive, and configure
your NOS with appropriate drivers for HP-bundled configurations.
Perform an automated NOS installation for first-time installation of

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Novell NetWare / IntranetWare or Microsoft Windows NT Server on a
factory-configured NetServer. This installation also loads the Local
Support Tool onto Windows NT or NetWare systems. The Local
Support Tool is a stand-alone support tool accessed directly from the
NetServer. It gives you information to help you manage the NetServer.

◊ Select No for manual NOS installation. Perform a manual NOS

installation if you are installing a NOS other than certain versions of
Novell NetWare / IntranetWare or Microsoft Windows NT Server, or
if you have replaced any HP components.

• View Configuration Advisories: Read the configuration advisories, and

print them if necessary. You can change your hardware at this time to
conform to the advisories.

• Configure Remote Management: This utility configures the Integrated

Remote Management device for remote management. It enables remote,
dial-up server management. To configure Integrated Remote Assistant,
select Configure Remote Management on the Configure Remote
Management screen.

• Show System Information: Use this screen to display information about

standard and accessory boards and devices in the system, as well as the
used and available system resources.

◊ Select View System Information on the Show System Information

screen to display information about standard and accessory boards and
devices in the system.

◊ Select View Resources on the Show System Information screen to

display used and available system resources, such as memory ranges,
I/O port ranges, DMA channels, and interrupt (IRQ) levels.

• Configure Mass Storage: The HP NetServer is shipped with the hot-swap

drive unconfigured. Do ONE of the following:

1. Run HP NetRAID Assistant to configure one or more RAID logical
drives. Select "Execute" on the Configure Disk Array screen to start
the HP NetRAID Assistant. For more information, refer to the
Integrated HP NetRAID Controller Configuration Guide.

2. Exclude SCSI A channel from the integrated HP NetRAID controller,
as follows:

a. Restart the HP NetServer.

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Chapter 10 Configuring the NetServer

b. When you see the message "Press <F2> to enter SETUP" on

the monitor, press the F2 function key.

c. When the Setup Utility menu appears, use the up and down

arrow keys to highlight "Included SCSI A Channel [Yes]."

d. Use the +/- keys to change it to "Included SCSI A Channel

[No]."
e. Press the F10 function key to save and exit.
f. Answer "Yes" to the question, "Save configuration and exit

now?" The NetServer will start up again, and HP Navigator

will restart.

• Install Utility Partition: This step creates an 8 MB utility partition on the

server hard disk where HP Navigator will copy Diagnostic Assistant, the
BIOS update utility, the event log report utility, the disk array utility, the
NIC configuration utility, the Integrated Remote Assistant utilities,
troubleshooting utilities, and other utilities. It is not available for SCO
UNIX. Select Execute on the Install Utility Partition screen.

• Execute Board Utilities: When Configuration Assistant detects installed

boards for which there are additional configuration utilities on the HP
NetServer Navigator CD-ROM, you can execute these utilities to complete
the configuration of the boards by selecting Execute on the Execute Board
Utilities screen.

• For Manual NOS Installation Only: Before you perform a manual NOS

installation, you must print instructions and manually create NOS-specific
drivers diskettes, as follows:

◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen,

select Create Drivers Diskette(s) to create one or more customized
diskettes containing HP drivers and configuration files to use when
you install the NOS.

◊ Print and Read Instructions: On the Show NOS Installation

Instructions screen, select Save to Disk to copy the Network Operating
System Installation Instructions to disk. Then print them out from the
disk. Read the instructions first, and then follow them to manually
install the NOS.

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Chapter 10 Configuring the NetServer

• Install NOS:

◊ Automated NOS Installation: For certain versions of Novell NetWare /

IntranetWare or Microsoft Windows NT Server, Configuration
Assistant partitions and formats the hard disk drive, and Installation
Assistant guides you through the NOS installation and configures the
NOS with the appropriate drivers for the HP-bundled configuration.

◊ Manual NOS Installation: Follow the instructions on the screen and

the Network Operating System Installation Instructions that you
printed out.

Custom Configuration

In Custom configuration mode, you perform the same configuration steps as for
Express configuration mode, but you can do them in any order. Select Custom on
the Configuration Assistant menu if you are experienced in NetServer
configuration and have a preferred sequence of steps, or if you prefer to configure
your system one component at a time.

After you have selected the NOS, version, and NOS installation mode (automated
or manual), and after you have viewed the Configuration Advisories, the Custom
Configuration screen displays the following menu:

• Essential Steps:

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◊ Configure Remote Management: This utility configures the Integrated

Remote Management device for remote management. It enables
remote, dial-up server management. To configure Integrated Remote
Assistant, select Configure Remote Management on the Configure
Remote Management screen.

◊ Configure Mass Storage: The HP NetServer is shipped with the

hot-swap drive unconfigured. Do ONE of the following:

1. Run HP NetRAID Assistant to configure one or more RAID logical
drives. Select "Execute" on the Configure Disk Array screen to
start the HP NetRAID Assistant. For more information, refer to the
Integrated HP NetRAID Controller Configuration Guide.

2. Exclude SCSI A channel from the integrated HP NetRAID
controller, as follows:

a. Restart the HP NetServer.
b. When you see the message "Press <F2> to enter SETUP" on

the monitor, press the F2 function key.

Chapter 10 Configuring the NetServer

c. When the Setup Utility menu appears, use the up and down

arrow keys to highlight "Included SCSI A Channel [Yes]."

d. Use the +/- keys to change it to "Included SCSI A Channel

[No]."
e. Press the F10 function key to save and exit.
f. Answer "Yes" to the question, "Save configuration and exit

now?" The NetServer will start up again, and HP Navigator

will restart.

◊ Execute Board Utilities: When HP Navigator finds installed boards for

which there are additional configuration utilities on the CD-ROM, this
option becomes available to complete the configuration of the boards.
Select Execute on the Execute Board Utilities screen.

◊ Install NOS (in automated NOS installation mode), or Create Drivers

Diskette(s) (in manual NOS installation mode)

• Recommended Steps:

◊ Update System BIOS: Use this to update the system BIOS to the newer

version on the HP NetServer Navigator CD-ROM.

◊ Install Utility Partition: This step creates an 8 MB utility partition on

the server hard disk where HP Navigator will copy Diagnostic
Assistant, the BIOS update utility, the event log report utility, the disk
array utility, the NIC configuration utility, the Integrated Remote
Assistant utilities, troubleshooting utilities, and other utilities. It is not
available for SCO UNIX. Select Execute on the Install Utility Partition
screen.

• Select View System Information on the Show System Information screen

to display information about standard and accessory boards and devices in
the system.

• Select View Resources on the Show System Information screen to display

used and available system resources, such as memory ranges, I/O port
ranges, DMA channels, and interrupt (IRQ) levels.

◊ Show NOS Installation Instructions: Select this option and Save to

Disk to copy the Network Operating System Installation Instructions
to disk. Then print them out from the disk. Read the instructions first,
and then follow them to manually install the NOS.

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Chapter 10 Configuring the NetServer

The NOS installation process, whether automated or manual, is the same as in
Express configuration mode:

• For Manual NOS Installation Only: Before you perform a manual NOS

installation, you must print instructions and manually create NOS-specific
drivers diskettes, as follows:

◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen,

select Create Drivers Diskette(s) to create one or more customized
diskettes containing HP drivers and configuration files to use when
you install the NOS.

◊ Print and Read Instructions: You may already have done this directly

from the Custom Configuration menu option Show NOS Instructions.
If not, on the Show NOS Installation Instructions screen, select Save
to Disk to copy the Network Operating System Installation
Instructions to disk. Then print them out from the disk. Read the
instructions first, and then follow them to manually install the NOS.

• Install NOS:

◊ Automated NOS Installation: For certain versions of Novell NetWare /

IntranetWare or Microsoft Windows NT Server, Configuration
Assistant partitions and formats the hard disk drive, and Installation
Assistant guides you through the NOS installation and configures the
NOS with the appropriate drivers for the HP-bundled configuration.

◊ Manual NOS Installation: Follow the instructions on the screen and

the Network Operating System Installation Instructions that you
printed out.

Replicate Configuration

In Replicate configuration mode, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple, identical systems. Select Replicate on the
Configuration Assistant menu.

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HP Management Solutions

HP Management Solutions is a comprehensive suite of utilities, applications, and
built-in features to manage multiple servers locally or from remote locations. If
you are unfamiliar with these products or concepts:

• Go to the Management Web site on the HP Web Site at

http://www.hp.com/go/netserver_mgmt to view information
on HP TopTools and all server management options for your NetServer.

• Read the HP NetServer Server Management Reference Guide included

with your NetServer. This guide covers TopTools and all other server
management utilities and options for the NetServer.

• View demonstrations of HP Remote Assistant and other third-party

management applications. On the HP NetServer Navigator CD-ROM,
select HP Management Solutions on the Main Menu, and then select
"Execute HP Management Solutions Demonstration."

TopTools for Servers

HP TopTools for Servers is new browser-based management software that
provides remote administration and monitoring of critical server components.
TopTools provides vital information for the fastest troubleshooting and proactive
management of NetServers. Processors, memory, storage, and NICs are a few
examples of the components managed by TopTools.

Some of the features of TopTools include:

• Notification of problems with key hardware components, including

memory, disk drives, SCSI controllers, NICs, and power supplies, as well
as environmental problems with temperature and voltage

• Unified event log to review a complete history of server activity in one

place

• Predictive disk problem warning backed by HP pre-failure warranty

replacement

• Disk capacity threshold alert and usage tracking

• View of critical server inventory information, such as the BIOS version,

driver and firmware versions, ISA and PCI slot contents, and serial and
parallel ports

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Chapter 10 Configuring the NetServer

• Easy linkage with leading management platforms, including HP

OpenView Network Node Manager and Workgroup Node Manager

• Support for DMI 2.0, which provides the same Desktop Management

Interface inventory information for NetServers as for desktop PCs

TopTools is included with every NetServer L series server and should be installed
to help your service provider troubleshoot your system. TopTools is located on
HP NetServer Navigator CD-ROM versions G.01.50 and later G versions, as well
as L.10.00 and later L versions.

• See the HP NetServer Management Reference Guide for detailed

installation instructions.

• You can also download the TopTools software and documentation from

the NetServer Web Site at

http://www.hp.com/go/netserver_mgmt

Integrated R emote A ssistant

Integrated Remote Assistant is a separate management controller built into the
NetServer. It enables remote modem-based server management and alerting
through a pager for improved remote administration of your NetServer.
Integrated Remote Assistant provides:

• Console redirection, independent of server state

• Access regardless of system state for troubleshooting and problem

resolution

• Pager notification of critical server events to alert you earlier to problems

• Access to the server event log

• Server reset and power control

• Remote system BIOS update

• Password and dial-back security

• Remote management capabilities enhanced with pcANYWHERE-32,

providing full remote control of Microsoft Windows NT servers across the
network or over a modem connection

See the HP NetServer Remote Administrator Guide for details.

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Chapter 10 Configuring the NetServer

PcANYWHERE-32

pcANYWHERE-32 is remote-control graphics-redirection software from
Symantec Corporation that allows you to take control of Microsoft Windows NT
servers across the network or over a modem. Refer to the HP NetServer Online

Documentation CD-ROM for details, or the HP NetServer Remote
Administrator Guide.

NetServer Utilities

NetServer Utilities displays a menu where you can directly execute utilities, such
as the following:

• Diagnostic Assistant: Provides an easy-to-use hardware diagnostic for

system verification, burn-in, and rapid troubleshooting.

• Diskette Library: Allows you to conveniently generate any flexible diskette

available on the HP NetServer Navigator CD-ROM. For example, you can
create the following diskettes: BIOS Update, NOS Drivers, and Diagnostic
Assistant.

• Event Log Reporting Utility: Displays all logged server management

events, Power-On Self Test (POST) errors, and other system events.

• Print or View Information: Allows you to print or view the current system

configuration, including details of which boards are detected in the system
and which resources are allocated to the boards.

• System BIOS Update Utility: Allows you to update the BIOS of your

NetServer.

User Prefer ences

User Preferences lets you change the language and the system date and time. You
can also change the language of the BIOS.

Sy mbios C onfigurat ion Utility

If you need to verify or modify SCSI host adapter settings, or if you need to low­level format SCSI disks or verify SCSI disk media, run the Symbios
Configuration utility, as follows:

Turn on or reboot your system.

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During system start-up or reset, when the message

Press <Ctrl> <C> to start Symbios Configuration
Utility

appears, press the CTRL and C keys at the same time.
Use the arrow keys to move the cursor, press ENTER to select an option, and

press ESC to exit.

1. To change adapter settings:

• Select an adapter from the list in the Main Menu

• Select "Adapter Setup". This option configures the SCSI ID setting

and other advanced adapter settings.

2. To format a hard disk or change hard disk parameters:

• Select an adapter from the list in the Main Menu

• Select "Device Selections"

• Select the hard disk to format

• Select "format" menu option

For more details, including default settings, refer to Information Assistant on the
HP NetServer Online Documentation CD-ROM.

ISA Non-Plug-and-Play B oards (Optional)

Reservin g Resour ces for IS A Non-Plu g-and-Play Boards

If you have installed an ISA non-Plug-and Play accessory board, you must
reserve system resources for it. Turn on the monitor and the NetServer, and start
the Setup utility by pressing the F2 key when

Press <F2> to enter SETUP

appears on the boot screen.

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NOTE Pressing the F2 key when prompted should start the Setup

utility. For some ISA boards, the Setup utility will not start,
and you must remove the ISA board, use the Setup utility to
reserve system resources for the ISA board, and reinstall the
ISA board.

Use the Setup utility to allocate system resources to the ISA non-Plug-and-Play
accessory board.

Configuring an ISA Non-Plug-and-Play Board

If you installed an ISA non-Plug-and-Play accessory board (such as certain
modem boards, network interface boards, or multi-port boards) in an NetServer,
you must reserve system resources for the board by using the Setup utility.

1. Read the documentation for the accessory board and determine what
system resources it requires. These resources may include memory range,
I/O port range, DMA channel, and interrupt (IRQ) level. For some
resources there may be one value, or several values from which you may
select by configuring jumpers or switches on the board. A board may not
require resources from all of these categories. If the documentation for the
board does not discuss some of these resources, they may not be required,
and need not be reserved.

2. Turn on power to the NetServer and display monitor.

3. When you see the message

"Press <F2> to enter SETUP"

appears on the display monitor, press the F2 function key.

4. If a password has been set, provide it when prompted.

5. When the Setup Utility menu is displayed, use the left and right arrow
keys to select the Configuration menu.

6. Use the up and down arrow keys to highlight ISA non-Plug-and-Play
Devices, and press ENTER to select that submenu.

7. Use the up and down arrow keys to highlight Memory Resources, and
press ENTER to select that submenu.

8. Use the up and down arrow keys to highlight the memory block that
corresponds to the memory range required for the ISA board you are

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installing, and press the + or - key on the keypad to reserve it. If the
memory range required for a board spans two or more blocks shown on
the screen, reserve all blocks required by the board. If the memory range
required for the board is less than one block, select the whole block that
contains the range.

9. When all the necessary memory blocks are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.

10. Use the up and down arrow keys to highlight the DMA Resources item,

and press ENTER to select that submenu.

11. Use the up and down arrow keys to select the DMA channel that
corresponds to the DMA channel required for the ISA board you are
installing, and press the + or - key on the keypad to reserve it. Reserve all
DMA channels needed for the board.

12. When all the necessary DMA channels are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.

13. Use the up and down arrow keys to highlight I/O Resources, and press
ENTER to select that submenu.

14. Use the up and down arrow keys to highlight the I/O port block that
corresponds to the I/O port range required by the board you are installing,
and press the + or - key on the keypad to reserve that block. If the I/O port
range required for the board spans two or more blocks shown on the
screen, reserve all blocks required by the board. If the I/O port range
required for the board is less than one block, select the whole block that
contains the range.

15. When all the necessary I/O port blocks are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.

16. Use the up and down arrow keys to highlight Interrupt Resources, and
press ENTER to select that submenu.

17. Use the up and down arrow keys to highlight the IRQ that corresponds to
the IRQ required for the board you are installing, and press the + or - key
on the keypad to reserve that IRQ. Reserve all IRQs needed for the board.

18. When all the necessary IRQs and other resources are reserved, press the
F10 function key to save and exit.

19. In the Setup Confirmation dialog box, press ENTER to answer "Yes" to
the question, "Save configuration and exit now?" The NetServer will
reboot.

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NOTE If you change your mind and want to exit the Setup utility

without making the changes you have selected, press ESC
once or twice to return to the Setup Utility menu. Use the right
arrow key to select the Exit menu. Use the down arrow key to
highlight Exit Discarding Changes. In the Setup Warning
dialog box, use the spacebar or right arrow key to highlight
Yes. Press ENTER to answer "Yes" to the question.

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11 HP Information Assistant

Overview

The HP NetServer Online Documentation CD-ROM includes Information
Assistant, which contains the entire set of documentation for your NetServer.

Information Assistant provides a quick and efficient means to locate information
about installing, managing and servicing your NetServer. It has complete
documentation on the NetServer and accessories; important information on your
NOS; and reference information, such as functional descriptions and technical
papers to help you better understand your NetServer and make choices
compatible with your network.

Using Information Assistant

Information Assistant has many features that help you quickly find the
information you need. The following is a brief description of these features. To
understand how to use each function, use the Information Assistant help system.

Restart from the HP NetServer Online Documentation CD-ROM on the
NetServer and run Information Assistant, or install Information Assistant as an
application program on a Windows client machine (see the section "Installing HP
Information Assistant Software").

Getting Help

The Help button displays the help system for Information
Assistant. The Information Assistant help system explains how to

use Information Assistant to find the information you need.

Finding I n forma tion

Information Assistant provides many ways to navigate through its topics and
locate information. For example, you can:

Select a topic from the Map. Displays a window with an outline
of every module and topic in Information Assistant for the selected
product. The Map enables you to view the contents of the
Information Assistant in outline format, and then select a topic to
view.

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Chapter 11 HP Information Assistant

Search for a word or phrase using Search. Search performs full­text searches for topic text. It not only takes you to the topic found,
but highlights the word or words found by the search. You can use
search operators such as AND, OR, NOT, and NEAR to further
narrow your search.

Select a Product button. Each button represents a product or
group of products.

Go to a topic with Previous button. Displays the previous topic in
a module.

Go to a topic with Next button. Displays the next topic in a
module.

Go to a previously viewed topic with Back button. Displays the
previous topic viewed. Clicking this button more than once
backtracks through topics in the order that you viewed them.

You can also navigate between topics by using hot spots and by using the History
button to revisit previously viewed topics. For example:

• Jump to other topics. Click on hot spots in graphics and text that link to

other topics or to more information about the current topic. Hot spot text
appears as bold green text. Identify hot spots on graphics by moving the
pointer over the graphic. When you point to a hot spot, the pointer
changes to a hand.

• Return to any previously viewed topic by choosing History from the

Topic menu. As you view topics, Information Assistant keeps a record of
where you have been. The History button displays a list of the topics you
have viewed, starting with the most recent. Select any topic from this list
to return to it.

Copyin g and Pr in ting I nfor mati on

You can copy topic text in Information Assistant for use in other applications,
such as word processors, by copying text onto the Windows Clipboard and
pasting the text into any Windows application.

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To print topics in Information Assistant, use one of the print options on the File
drop-down menu. You can choose to print the current topic or all of the topics in
a product book.

After selecting the print option, the Windows Print dialog box appears. Print
options vary with the capabilities of your printer.

Installing HP Information Assistant Software

HP Information Assistant runs on a PC running Windows 3.1 and above,
Windows 95 or Windows NT. Install it from the HP NetServer Online
Documentation CD-ROM onto the client system that will manage the NetServer.

The installation program gives you the option of accessing the data files from
your hard disk or from the CD-ROM. The default is to access the data files from
the CD-ROM. You can copy the data files to your hard disk to improve access
time, but this could take up a significant amount of disk space.

Installing from the CD-ROM

To install Information Assistant onto a Windows PC from the HP NetServer
Online Documentation CD-ROM, perform these steps:

1. Turn on your computer and CD-ROM drive.

2. Run Windows and display the Program Manager.

3. Insert the HP NetServer Online Documentation CD-ROM into the CD-
ROM drive.

4. From Program Manager, select the File menu and choose Run.

5. At the command prompt, type the following:

drive: \infoasst\setup

where drive is the letter of the CD-ROM drive.

6. Follow the instructions that appear on your screen.

In Program Manager, the Setup utility creates a new program group called
NetServer Information Assistant, with an icon for running the application.

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12 Troubleshooting

Troubleshooting Tools

If you are having problems installing your NetServer, there are a number of
different tools available for troubleshooting.

1. Indicator lights on the NetServer front panel are described in Chapter 1.

2. The HP NetServer Online Documentation CD-ROM contains:

◊◊ Troubleshooting Information
◊◊ Part Information
◊◊ A List of Error Messages and Beep Error Messages

3. HP NetServer Utilities (on the HP NetServer Navigator CD-ROM ): At
the NetServer Navigator Main Menu, select "NetServer Utilities" to use
the following utilities:

◊◊ HP Diagnostic Assistant Utility: An easy-to-use hardware diagnostic

for system verification, burn-in, and rapid troubleshooting. The
Diagnostic Assistant is also located on a flexible disk mounted inside
your NetServer cabinet in a plastic pouch.

◊◊ Print or View Configuration: Enables you to print or view the current

system configuration, including details of which boards are detected in
the system and which resources are allocated to the boards

◊◊ Diskette Library: Enables you to conveniently generate any flexible

diskette available on the NetServer Navigator CD-ROM. For example,
you can create the following diskettes: BIOS Update, NOS Drivers,
NetServer Assistant, NetServer SNMP Agents, NetServer DMI
Instrumentation, Diagnostic Assistant and Remote Assistant Upgrade.

◊◊ Error Message Utility: Lets you view descriptions of errors that

occur during the Power-On Self Test (POST) and tells you how to
handle the errors.

◊◊ Event Log Report Utility: Describes server management events and

lets you review a list of errors and other system events.

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Chapter 12 Troubleshooting

For problems with HP TopTools, refer to the HP NetServer Management
Reference Guide on the HP Web Site at

http://www.hp.com/go/netserver

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for
information on service and support.

CAUTION The NetServer must have its covers in place for proper

cooling. When you replace a hot-swappable item (or open the
NetServer while it is operating for any other reason) do not
run it for more than 2 minutes with the covers off. The
processor has its own fan and fan baffle, and the processor
must not run for more than 1 minute without the fan baffle in
place. Failure to observe these precautions may result in
thermal damage to the NetServer.

WARNING Before removing the cover, always disconnect the power cord

and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to high
energy levels that may cause burns when parts are short­circuited by metal objects such as tools or jewelry.

Troubleshootin g Sequen ce

To troubleshoot an installation problem, do the following:

• First make sure that the system is configured properly. Most system

problems are the result of incorrect system and SCSI subsystem
configurations.

◊ The HP NetServer is shipped with the hot-swap drive unconfigured.

Do ONE of the following:

•

◊ Run HP NetRAID Assistant to configure one or more RAID

logical drives. Select "Execute" on the Configure Disk Array

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screen to start the HP NetRAID Assistant. For more information,
refer to the Integrated HP NetRAID Controller Configuration
Guide.

◊ Exclude SCSI A channel from the integrated HP NetRAID

controller, as follows:
a. Restart the HP NetServer.
b. When you see the message "Press <F2> to enter SETUP" on

the monitor, press the F2 function key.

c. When the Setup Utility menu appears, use the up and down

arrow keys to highlight "Included SCSI A Channel [Yes]."

d. Use the +/- keys to change it to "Included SCSI A Channel

[No]."
e. Press the F10 function key to save and exit.
f. Answer "Yes" to the question, "Save configuration and exit

now?" The NetServer will start up again, and HP Navigator

will restart.

• If it is a network-related error, determine if the server has enough memory

and hard disk drive capacity. Consult your network operating system
manual.

• Verify that all cables and boards are securely plugged into their

appropriate connectors or slots.

• Remove all added options and always change one thing, and only one

thing, at a time.

• Unplug the power cord, wait 20 seconds, plug the power cord in again,

and restart the system.

If it is a hardware error, follow these steps:

1. Log users off the LAN and power down the server. Disconnect the power
cord and unplug telephone cables. Remove the NetServer cover.

2. Simplify the NetServer configuration to the minimum required: a monitor,
one flexible and one hard disk drive and a keyboard. Remove all third­party options, and reinstall one at a time, checking the system after each
installation. Reconnect the power cord and telephone cables.

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3. Restart the system. If the system does not function, refer to "If the System
Will Not Power On." If you get an error message, follow the instructions
on the screen.

If the Sy stem Does Not Power On

Follow these steps:

1. Check to ensure that all cables and power cords are firmly plugged into
their proper receptacles.

2. Check to ensure that all parts of the system are turned on and
properly adjusted.

3. If the server is plugged into a switched multiple-outlet box, make sure the
switch on the outlet box is turned on.

4. Plug a different electrical device (such as a printer) into the power outlet,
and turn it on.

5. Unplug the power cord, wait 20 seconds, plug the power cord in again,
and restart the system.

If the Sy stem Power s On, but Fails POS T (Power-On Self Test)

Do one of the following:

• If the system gives a series of beeps, this indicates a system error. Contact

HP or your reseller.

• If the system fails POST and an error message displays on the screen, see

the section "Error Messages." If the suggested solutions do not solve your
problem, contact HP or your reseller.

If the Sy stem Passes P OST (Power-On S elf Test)
but Does Not Fun ction

If an error message displays on the screen, read the error message text for actions
to take. If the actions do not solve your problem, contact HP or your reseller.

If there is no error message, follow these steps:

1. Check to ensure that the NetServer is configured correctly in the Setup
Utility.

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2. If the server still does not work, turn it off and remove all external
peripherals, except the monitor and keyboard. Test to see if the server now
works.

3. If the server still does not work, turn off the monitor, the server, and all

external devices, and check the internal hardware, as follows:

a. Unplug the power cord and all telephone cables. Remove the

NetServer cover.
b. Check that all accessory boards are firmly seated in their slots.
c. Ensure that all disk drive power and data cables are securely and

properly connected. Verify the mass storage configuration with the

cabling and switch diagrams shown on the HP NetServer Reference

Board, located in a plastic pouch on the interior of the NetServer

covers.
d. Verify that the DIMMs are firmly seated on the System Board. Verify

that added DIMMs are HP DIMMs.
e. Replace the NetServer covers, and lock the system.
f. Replace all power cords and power cables.
g. Turn on the monitor.
h. Turn on the server.
i. Check for error messages.

4. Run Diagnostic Assistant from the HP NetServer Navigator CD-ROM.
Diagnostic Assistant is also provided on a diskette mounted inside your
NetServer in a plastic pouch.

Error Messages

If you get an error message, insert your HP NetServer Navigator CD-ROM into
the CD-ROM drive and press the Reset button on the front of the NetServer. An
error message utility will automatically display the error message and a possible
solution.

For a complete list of error messages and solutions see the NetServer Information
Assistant program on the HP NetServer Online Documentation CD-ROM.

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POST Error Codes

Refer to this list if error codes appear after the NetServer is powered on.

Table 12-1. POST Error Codes

Code Message

00B00h Missing Microcode Update data block for Pentium II CPU
00B0lh Missing Microcode Update data block for Pentium II CPU
00Bl0h Failure Loading Microcode Update data block for Pentium II CPU
00Bllh Failure Loading Microcode Update data block for Pentium II CPU
00B20h Defective Microcode Update data block for Pentium II CPU
00B2lh Defective Microcode Update data block for Pentium II CPU
00090h DIMM management failure
00080h HP NetServer Management Controller Selftest Failure
00510h IDE Device #0 Error
00l00h Keyboard Error
00l0lh Keyboard Error
00012h Incorrect System Configuration
000llh Date and Time Lost
00300h Flexible Disk Drive A Error
00301h Flexible Disk Drive B Error
00801h System Cache Error
00400h CD-ROM Error
00500h IDE Device Error
00501h IDE Device Error
00040h Invalid PC Serial Number, correct with F2
00020h Option ROM Error
00105h Mouse Error
00102h Keyboard Error
00106h Mouse Error
00103h Keyboard Error
00800h System Cache Error
00700h System Memory Error

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Code Message

00401h CD-ROM Error
00310h Flexible Disk Drive Error
00311h Flexible Disk Drive Error
00600h Video Memory Error
00520h IDE Device 0 Error
00521h IDE Device 1 Error
00522h IDE Device 2 Error
00523h IDE Device 3 Error
00305h Flexible Disk Drive Error
000llh Date and Time Lost
00041h Invalid internal product type, correct with F2
00306h Flexible Disk Drive Error
00070h Proteus FPGA data loading failed
00071h Proteus FPGA data checksum failed
00072h Integrated HP NetRAID controller firmware not responding

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