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HP Chromebook (model numbers 11-2200 through 11-2299), HP Chromebook 11 G4 and HP Chromebook 11 G4 EE
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Celeron are trademarks of Intel Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: July 2015
Document Part Number: 850192-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block air ow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 External component dent c t on .................................................................................................................. |
4 |
Display .................................................................................................................................................................... |
4 |
Button .................................................................................................................................................................... |
5 |
TouchPad ................................................................................................................................................................ |
6 |
Left side ................................................................................................................................................................. |
7 |
Right side ............................................................................................................................................................... |
8 |
Bottom ................................................................................................................................................................... |
9 |
3 Illustrated parts catalog .............................................................................................................................. |
10 |
Locating the serial number, model number, product number, and warranty information ............................... |
10 |
Computer major components .............................................................................................................................. |
11 |
Display assembly subcomponents ...................................................................................................................... |
15 |
Miscellaneous parts ............................................................................................................................................. |
17 |
4 Removal and replacement preliminary requirements ..................................................................................... |
18 |
Tools required ...................................................................................................................................................... |
18 |
Service considerations ......................................................................................................................................... |
18 |
Plastic parts ....................................................................................................................................... |
18 |
Cables and connectors ...................................................................................................................... |
18 |
Drive handling ................................................................................................................................... |
19 |
Grounding guidelines ........................................................................................................................................... |
20 |
Electrostatic discharge damage ........................................................................................................ |
20 |
Packaging and transporting guidelines .......................................................................... |
21 |
Workstation guidelines ................................................................................ |
21 |
5 Removal and replacement procedures ........................................................................................................... |
23 |
Component replacement procedures .................................................................................................................. |
23 |
Computer feet ................................................................................................................................... |
23 |
Keyboard/top cover ........................................................................................................................... |
24 |
Heat sink ............................................................................................................................................ |
30 |
TouchPad board ................................................................................................................................. |
31 |
Battery ............................................................................................................................................... |
32 |
WWAN module ................................................................................................................................... |
34 |
Connector board ................................................................................................................................ |
35 |
v
|
WLAN module .................................................................................................................................... |
36 |
|
Power connector cable ...................................................................................................................... |
38 |
|
System board .................................................................................................................................... |
39 |
|
Speakers ............................................................................................................................................ |
42 |
|
Display assembly ............................................................................................................................... |
43 |
6 |
pec c t ons .............................................................................................................................................. |
53 |
7 |
Power cord set requirements ........................................................................................................................ |
54 |
|
Requirements for all countries ............................................................................................................................ |
54 |
|
Requirements for speci c countries and regions ................................................................................................ |
54 |
8 |
Recycling .................................................................................................................................................... |
56 |
Index ............................................................................................................................................................. |
57 |
|
vi
1Product description
Category |
Description |
HP Chromebook 11 G4 and HP |
HP Chromebook (model |
|
|
Chromebook 11 G4 EE |
numbers 11-2200 through |
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11-2299) |
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|
Product Name |
HP Chromebook 11 G4 |
√ |
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HP Chromebook (model |
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√ |
|
numbers 11-2200 through |
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11-2299) |
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Processor |
Intel® Celeron™ N2940 1.83- |
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√ |
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GHz (SC turbo up to 2.25-GHz) |
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quad core processor (1.0-GB L2 |
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cache, 1333-MHz FSB, 4.5 W) |
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Intel Celeron N2840 2.16-GHz |
√ |
√ |
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(SC turbo up to 2.58-GHz) |
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dual core processor (1.0-GB L2 |
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cache, 1333-MHz FSB, 4.5 W) |
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Chipset |
Integrated soldered-on-circuit |
√ |
√ |
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(SoC) platform controller hub |
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(PCH) |
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Graphics |
Internal Graphics: Intel HD |
√ |
√ |
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Graphics |
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Supports HD decode, DX11, |
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and HDMI |
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Panel |
11.6-in, high-de nition (HD), |
√ |
√ |
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AntiGlare, (1366×768), UWVA, |
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light-emitting diode (LED), slim |
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(3.0-mm); 16:9 aspect ratio; |
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typical brightness: 220 nits, |
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eDP; |
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11.6-in, HD, AntiGlare, |
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(1366×768), SVA, white light- |
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emitting diode (WLED), at |
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(3.6-mm); 16:9 aspect ratio; |
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typical brightness: 220 nits, |
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eDP; |
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Supports low-voltage |
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di erential signaling (LVDS) |
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Memory |
Supports DDR3L-1600 |
√ |
√ |
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Supports up to 4096-MB |
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maximum on-board system |
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memory (8 pieces of 256-MB |
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× 16) |
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Storage |
Supports 16-GB (32-GB for 6U) |
√ |
√ |
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embedded MultiMedia |
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Controller (eMMC) |
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Audio and video |
Fixed (no tilt) integrated |
√ |
√ |
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HP TrueVision HD webcam |
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1
Category |
Description |
HP Chromebook 11 G4 and HP |
HP Chromebook (model |
|
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|
Chromebook 11 G4 EE |
numbers 11-2200 through |
|
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|
11-2299) |
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Audio and video (continued) |
1280×720 by 30 frames per |
√ |
√ |
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second with LED |
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Single digital microphone with |
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appropriate echo-cancellation, |
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noise-suppression software |
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Two speakers |
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Sensors |
Trusted platform module (TPM) |
√ |
√ |
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Wireless |
Integrated wireless local area |
√ |
√ |
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network (WLAN) options by way |
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of wireless module |
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Two built-in WLAN antennas |
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Supports the following WLAN |
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modules: |
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● |
Intel Dual Band Wireless- |
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AC 7260 802.11 ac 2×2 |
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WiFi + Bluetooth 4.0 |
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Combo Adapter |
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● |
Intel Dual Band Wireless- |
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N 7260AN 802.11 a/b/g/n |
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2×2 WiFi + Bluetooth 4.0 |
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Combo Adapter |
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Integrated wireless wide area |
√ |
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network (WWAN) options by |
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way of wireless module |
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(select models only) |
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Two built-in WWAN antennas |
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Supports the HP lt4110 LTE/ |
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HSPA+ 4G WWAN Module |
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Ports |
Headphone/microphone |
√ |
√ |
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combo jack |
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USB 2.0 ports (2) |
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|
● |
HP Smart Plug AC adapter |
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(4.5-mm barrel) |
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● |
Headphone/microphone |
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combo jack |
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● |
igh-de nition |
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multimedia interface |
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(HDMI) v.1.4b, supporting |
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up to 1080b, 1920×1080 |
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at 60 Hz |
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● |
USB 3.0 port |
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● |
USB 2.0 port |
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Keyboard/pointing devices |
Full-sized, textured, island- |
√ |
√ |
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|
style, Google keyboard |
|
|
|
Touchpad requirements:
2Chapter 1 Product description
Category |
Description |
HP Chromebook 11 G4 and HP |
HP Chromebook (model |
|
|
Chromebook 11 G4 EE |
numbers 11-2200 through |
|
|
|
11-2299) |
|
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|
Multitouch gestures enabled |
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Taps enabled as default |
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Power requirements |
Supports a 3-cell, 36-WHr, |
√ |
√ |
|
3.25-WHr, Li-Ion battery |
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|
Supports a 65-W HP Smart AC |
|
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adapter (non-PFC, EM, 4.5-mm) |
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and 45-W HP Smart AC adapter |
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(non-PFC, RC, 4.5-mm) |
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AC adapter |
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Operating system |
Preinstalled: Google Chrome |
√ |
√ |
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operating system |
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Serviceability |
End user replaceable parts: |
√ |
√ |
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AC adapter |
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|
3
2 External component dent c t on
Display
Item |
Component |
Description |
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|
|
(1) |
WLAN antennas (2)* |
Send and receive wireless signals to communicate with WLANs. |
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|
NOTE: The position of the WLAN antennas may di er, depending |
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|
on model. |
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(2) |
Internal microphone |
Records sound. |
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(3) |
Webcam |
Records video, captures still photographs, and allows video |
|
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conferences and online chat by means of streaming video. |
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(4) |
Webcam light |
On: The webcam is in use. |
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|
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(5) |
Internal display switch |
Turns o the display or initiates Sleep if the display is closed while |
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the power is on. |
NOTE: The display switch is not visible from the outside of the computer.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
4 Chapter 2 External component identi cation
Button
Item |
Component |
Description |
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|
(1) |
Power button |
● |
When the computer is o , press the button to turn on |
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the computer. |
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● |
When the computer is in the Sleep state, press the button |
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brie y to exit Sleep. |
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|
● |
When the computer is on and you want to lock the screen, |
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press the power button until you see the sign-in screen |
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appear. Pressing the power button during screen-lock mode |
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turns o the computer. |
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|
● |
When the computer is on and you want to turn it o , press |
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and hold the power. |
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Button 5
TouchPad
Item |
Component |
Description |
|
|
|
(1) |
TouchPad zone |
Moves the on-screen pointer and selects or activates items on |
|
|
the screen. |
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6 Chapter 2 External component identi cation
Left side
Item |
Component |
Description |
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|
|
|
(1) |
Security cable slot |
Attaches an optional security cable to the computer. |
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NOTE: The security cable is designed to act as a deterrent, but it |
|
|
|
may not prevent the computer from being mishandled or stolen. |
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(2) |
Power connector |
Connects an AC adapter. |
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|
(3) |
AC adapter light |
● |
White: The AC adapter is connected and the battery is |
|
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charged. |
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|
● |
Amber: The AC adapter is connected and the battery is |
|
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charging. |
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|
● |
The computer is using battery power. |
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|
(4) |
Memory card reader |
Reads optional memory cards that store, manage, share, or access |
|
information. To insert a card:
▲ Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card it until it pops out.
Left side |
7 |
Right side
Item |
Component |
Description |
|
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|
|
|
(1) |
Power light |
● |
White: Computer is on. |
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|
● |
Blinking white: Computer is in Sleep mode. |
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● |
The computer is o . |
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(2) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
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jack |
earbuds, a headset, or a television audio cable. Also connects an |
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optional headset microphone. This jack does not support optional |
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microphone-only devices. |
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WARNING! To reduce the risk of personal injury, adjust |
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|
|
the volume before putting on headphones, earbuds, or a headset. |
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NOTE: When a device is connected to the jack, the computer |
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speakers are disabled. |
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NOTE: Be sure that the device cable has 4-conductor connector |
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that supports both audio-out (headphone) and audio-in |
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(microphone). |
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(3) |
USB 2.0 port |
Connect optional USB devices, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. |
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|
(4) |
USB 3.0 charging (powered) port |
Connects an optional USB device, such as a keyboard, mouse, |
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external drive, printer, scanner or USB hub. Standard USB ports |
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will not charge all USB devices or will charge using a low current. |
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Some USB devices require power and require you to use a powered |
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port. |
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(5) |
HDMI port |
Connects an optional video or audio device, such as a high- |
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de |
nition television, any compatible digital or audio component, |
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or a high-speed igh- e nition Multimedia Interface (HDMI) |
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device. |
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8 Chapter 2 External component identi cation
Bottom
Item |
Component |
Description |
|
|
|
(1) |
Speakers (2) |
Produce sound. |
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|
Bottom 9
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The serial number (1), model number (2), product number (3), and warranty information (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.
10 Chapter 3 Illustrated parts catalog
Computer major components
Item |
Component |
Spare part number |
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 15.
(2)Keyboard/top cover (includes keyboard cable):
In snow white nish for use only on HP Chromebook 11 G4 computer models:
Computer major components 11
Item |
Component |
Spare part number |
|
|
|
|
NOTE: Keyboard/top cover spare part kits with spare part numbers 851145–xxx are only to be used with TouchPad |
|
|
board spare part kit 851139–001. |
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For use in Belgium |
851145-A41 |
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For use in Canada |
851145-DB1 |
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For use in the Czech Republic and Slovenia |
851145-FL1 |
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For use in Denmark, Finland, and Norway |
851145-DH1 |
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For use in France |
851145-051 |
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For use in Germany |
851145-041 |
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For use in Israel |
851145-BB1 |
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For use in Italy |
851145-061 |
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For use in Japan |
851145-291 |
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For use in Latin America |
851145-161 |
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For use in the Netherlands |
851145-B31 |
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For use in Russia |
851145-251 |
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For use in Saudi Arabia |
851145-171 |
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For use in Spain |
851145-071 |
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For use in Switzerland |
851145-BG1 |
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For use in Taiwan |
851145-AB1 |
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For use in Thailand |
851145-281 |
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|
|
For use in the United Kingdom |
851145-031 |
|
|
|
|
For use in the United States |
851145-001 |
In anodized silver nish for use only on HP Chromebook computer models equipped with WWAN capability:
NOTE: Keyboard/top cover spare part kits with spare part numbers 822639-xxx are only to be used with TouchPad board spare part kit 822628-001.
For use in Belgium |
822639-A41 |
|
|
For use in Canada |
822639-DB1 |
|
|
For use in Denmark, Finland, and Norway |
822639-DH1 |
|
|
For use in France |
822639-051 |
|
|
For use in Germany |
822639-041 |
|
|
For use in Italy |
822639-061 |
|
|
For use in Latin America |
822639-161 |
|
|
For use in the Netherlands |
822639-B31 |
|
|
For use in Russia |
822639-251 |
|
|
For use in Spain |
822639-071 |
|
|
For use in Switzerland |
822639-BG1 |
|
|
12 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part number |
|
|
|
|
For use in the United Kingdom |
822639-031 |
|
|
|
|
For use in the United States |
822639-001 |
|
|
|
|
In anodized silver nish for use only on HP Chromebook computer models not equipped with WWAN capability: |
|
|
NOTE: Keyboard/top cover spare part kits with spare part numbers 783090-xxx are only to be used with TouchPad board |
|
|
spare part kit 783086-001. |
|
|
|
|
|
For use in Belgium |
783090-A41 |
|
|
|
|
For use in Canada |
783090-DB1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
783090-DH1 |
|
|
|
|
For use in France |
783090-051 |
|
|
|
|
For use in Germany |
783090-041 |
|
|
|
|
For use in Italy |
783090-061 |
|
|
|
|
For use in Latin America |
783090-161 |
|
|
|
|
For use in the Netherlands |
783090-B31 |
|
|
|
|
For use in Russia |
783090-251 |
|
|
|
|
For use in Spain |
783090-071 |
|
|
|
|
For use in Switzerland |
783090-BG1 |
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|
|
|
For use in the United Kingdom |
783090-031 |
|
|
|
|
For use in the United States |
783090-001 |
|
|
|
(3) |
TouchPad board (includes cable and double-sided adhesive) |
|
|
|
|
|
For use only with keyboard/top cover spare part kits with spare part number 851139–001 |
851145–001 |
|
|
|
|
For use only with keyboard/top cover spare part kits with spare part numbers 822639-xxx. |
822628-001 |
|
|
|
(4) |
Heat sink (includes replacement thermal material) |
825376-001 |
|
|
|
(5) |
Battery (3-cell, 36-WHr, 3.25-AHr, Li-ion; includes cable) |
767068-005 |
|
|
|
(6) |
Speaker Kit (includes left and right speakers and cables) |
788555-001 |
|
|
|
(7) |
WLAN module: |
|
|
|
|
|
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter |
784645-005 |
|
|
|
|
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter |
784647-005 |
|
|
|
(8) |
Connector board: |
|
|
|
|
|
For use only on computer models equipped with WWAN capability (includes SD Card Reader |
785884-001 |
|
slot, SIM slot, and cable) |
|
|
|
|
|
For use only on computer models not equipped with WWAN capability (includes SD Card |
783087-001 |
|
Reader slot and cable) |
|
|
|
|
(9) |
Power connector cable |
787922-001 |
|
|
|
(10) |
HP lt4110 LTE/HSPA+ 4G WWAN Module |
755529-005 |
|
|
|
(11) |
System board (includes replacement thermal material): |
|
|
|
|
|
For use only on HP Chromebook 11 G4 computer models: |
|
|
|
|
Computer major components 13
Item |
Component |
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|
|
Spare part number |
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Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
825645-001 |
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processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 32-GB |
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of eMMC system storage |
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Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
851142–001 |
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processor (2.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB |
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of eMMC system storage |
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Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
851143–001 |
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processor (4.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB |
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of eMMC system storage |
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|
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
851144–001 |
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processor (4.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 32-GB |
|
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of eMMC system storage |
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For use only on HP Chromebook computer models: |
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Equipped with an Intel Celeron N2940 1.83-GHz (SC turbo up to 2.25-GHz) quad core |
822638-001 |
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processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB |
|
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of eMMC system storage |
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For use on all computer models: |
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Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
822636-001 |
|||
|
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB |
|
|||
|
of eMMC system storage |
|
|
||
|
|
|
|||
|
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core |
822635-001 |
|||
|
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 2.0-GB of system memory, and 16-GB |
|
|||
|
of eMMC system storage |
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(12) |
Base enclosure: |
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For use only on HP Chromebook 11 G4 computer models: |
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Ash silver texture plastic with Jack Black rubber |
|
851131–001 |
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Ash silver texture plastic with Electric Green rubber |
|
851132–001 |
||
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In Jack Black |
nish for use only on computer models equipped with WLAN capability |
851133-001 |
||
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||
|
In Jack Black |
nish for use only on computer models equipped with WWAN capability |
851134-001 |
||
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||
|
In Electric Green |
nish for use only on computer models equipped with WLAN capability |
851135-001 |
||
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||
|
In Electric Green |
nish for use only on computer models equipped with WWAN capability |
851136-001 |
||
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||
|
For use only on HP Chromebook computer models: |
|
|
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|
In sky blue nish for use only on computer models equipped with WWAN capability |
822621-001 |
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In turbo silver |
nish for use only on computer models equipped with WWAN capability |
822622-001 |
||
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|
In smoke silver |
nish for use only on computer models not equipped with WWAN capability |
822620-001 |
||
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Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers): |
||||
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||
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For use only on HP Chromebook 11 G4 computer models |
|
773211-001 |
||
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|
For use only on HP Chromebook computer models in sky blue nish |
822632-001 |
|||
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||
|
For use only on HP Chromebook computer models in turbo silver |
nish |
822633-001 |
||
|
|
|
|
||
|
For use only on HP Chromebook computer models in smoke silver |
nish |
822631-001 |
||
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14 Chapter 3 Illustrated parts catalog
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