User Guide
COLOR LASERJET ENTERPRISE M855
M855x+M855xhM855dn
HP Color LaserJet Enterprise M855
User Guide
Copyright and License
Trademark Credits
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
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oup.
Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison ............................................................................................................................................... 2
Product views ......................................................................................................................................................... 5
Product front view ............................................................................................................................... 5
Product back view ............................................................................................................................... 6
Interface ports ..................................................................................................................................... 7
Control-panel view .............................................................................................................................. 8
Finishing accessory views .................................................................................................................................... 10
Stapler/stacker and stapler/stacker with hole punch ....................................................................... 10
Booklet maker and booklet maker with hole punch ......................................................................... 11
Product hardware setup and software installation ............................................................................................ 12
2 Paper trays ................................................................................................................................................. 13
Congure trays for paper type and size .............................................................................................................. 14
Congure a tray when loading paper ................................................................................................ 14
Congure a tray to match print job settings ..................................................................................... 14
Congure a tray by using the control panel ...................................................................................... 14
Load Tray 1 ........................................................................................................................................................... 15
Load Tray 2 ........................................................................................................................................................... 19
Load the 3x500-sheet trays ................................................................................................................................ 23
Load the 3,500-sheet high-capacity tray ........................................................................................................... 27
Congure the default staple location .................................................................................................................. 29
Congure the default hole punch location .......................................................................................................... 29
3 Parts, supplies, and accessories .................................................................................................................... 31
Order parts, accessories, and supplies ................................................................................................................ 32
Ordering ............................................................................................................................................. 32
Parts and supplies ............................................................................................................................. 32
Accessories ........................................................................................................................................ 34
Replace the toner cartridges ............................................................................................................................... 35
Replace the imaging drums ................................................................................................................................. 38
ENWW iii
4 Print ........................................................................................................................................................... 41
Print tasks (Windows) .......................................................................................................................................... 42
How to print (Windows) ..................................................................................................................... 42
Automatically print on both sides (Windows) ................................................................................... 43
Manually print on both sides (Windows) ........................................................................................... 45
Print multiple pages per sheet (Windows) ........................................................................................ 47
Select the paper type (Windows) ...................................................................................................... 49
Print tasks (Mac OS X) .......................................................................................................................................... 52
How to print (Mac OS X) ..................................................................................................................... 52
Automatically print on both sides (Mac OS X) ................................................................................... 52
Manually print on both sides (Mac OS X) ........................................................................................... 52
Print multiple pages per sheet (Mac OS X) ........................................................................................ 52
Select the paper type (Mac OS X) ...................................................................................................... 53
Store print jobs on the product ........................................................................................................................... 54
Create a stored job (Windows) .......................................................................................................... 54
Create a stored job (Mac OS X) .......................................................................................................... 56
Print a stored job ............................................................................................................................... 57
Delete a stored job ............................................................................................................................ 57
Mobile printing ..................................................................................................................................................... 58
HP Wireless Direct printing ................................................................................................................ 58
HP ePrint via email ............................................................................................................................ 58
HP ePrint software ............................................................................................................................ 59
AirPrint ............................................................................................................................................... 60
Print from the USB port ....................................................................................................................................... 61
Enable the USB port for printing ....................................................................................................... 61
Print USB documents ........................................................................................................................ 61
5 Manage the product ..................................................................................................................................... 63
HP Embedded Web Server ................................................................................................................................... 64
How to access the HP Embedded Web Server (EWS) ........................................................................ 64
HP Utility for Mac OS X ......................................................................................................................................... 65
Open HP Utility .................................................................................................................................. 65
HP Utility features ............................................................................................................................. 65
HP Web Jetadmin ................................................................................................................................................. 67
Economy settings ................................................................................................................................................ 68
Optimize speed or energy usage ...................................................................................................... 68
Set Sleep mode .................................................................................................................................. 68
Set the Sleep Schedule ...................................................................................................................... 68
Product security features .................................................................................................................................... 70
Security statements .......................................................................................................................... 70
IP Security .......................................................................................................................................... 70
iv ENWW
Sign in to the product ........................................................................................................................ 70
Assign a system password ................................................................................................................ 70
Encryption support: HP High Performance Secure Hard Disks ........................................................ 71
Software and rmware updates .......................................................................................................................... 72
6 Solve problems ............................................................................................................................................ 73
Restore factory-set defaults ............................................................................................................................... 74
Control panel help system ................................................................................................................................... 75
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ....................... 76
Change the “Very Low” settings ....................................................................................................... 76
For products with fax capability ..................................................................................... 76
Order supplies ................................................................................................................................... 77
Product does not pick up paper or misfeeds ....................................................................................................... 78
The product does not pick up paper ................................................................................................. 78
The product picks up multiple sheets of paper ................................................................................ 78
The document feeder jams, skews, or picks up multiple sheets of paper ....................................... 78
Clear jams ............................................................................................................................................................ 80
Auto-navigation for clearing jams .................................................................................................... 80
Experiencing frequent or recurring paper jams? .............................................................................. 80
Clear jams in Tray 1, the right door, and the fuser ........................................................................... 81
Clear jams in Tray 2 ........................................................................................................................... 85
Clear jams in the 3x500-sheet feeder and the lower-right door ..................................................... 88
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door .......................... 90
Clear output jams in the output-accessory bridge ........................................................................... 93
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory ...... 95
Clear top left door jams in the stapler/stacker ............................................................... 95
Clear Stapler 1 jams in the stapler/stacker .................................................................... 98
Clear stapler/stacker connection jams (hole-punch models only) .............................. 101
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory ..... 105
Clear top left door jams in the booklet maker .............................................................. 105
Clear Stapler 1 jams in the booklet maker ................................................................... 108
Clear front left door jams in the booklet maker ........................................................... 111
Clear stapler 2 or 3 jams in the booklet maker ............................................................ 117
Improve print quality ......................................................................................................................................... 122
Print from a dierent software program ........................................................................................ 122
Check the paper-type setting for the print job ............................................................................... 122
Check the paper type setting (Windows) ..................................................................... 122
Check the paper type setting (Mac OS X) ..................................................................... 122
Check toner-cartridge status .......................................................................................................... 123
Calibrate the product to align the colors ........................................................................................ 123
Print a cleaning page ....................................................................................................................... 124
ENWW v
Visually inspect the imaging-drum ................................................................................................. 124
Check paper and the printing environment .................................................................................... 124
Step one: Use paper that meets HP specications ...................................................... 124
Step two: Check the environment ................................................................................ 125
Check other print job settings ......................................................................................................... 125
Adjust color settings (Windows) ................................................................................... 125
Try a dierent print driver ............................................................................................................... 126
Set the individual tray alignment ................................................................................................... 127
Solve wired network problems .......................................................................................................................... 128
Poor physical connection ................................................................................................................ 128
The computer is using the incorrect IP address for the product .................................................... 128
The computer is unable to communicate with the product ........................................................... 128
The product is using incorrect link and duplex settings for the network ...................................... 129
New software programs might be causing compatibility problems .............................................. 129
The computer or workstation might be set up incorrectly ............................................................. 129
The product is disabled, or other network settings are incorrect .................................................. 129
Index ........................................................................................................................................................... 131
vi ENWW
1 Product introduction
●
Product comparison
●
Product views
●
Finishing accessory views
●
Product hardware setup and software installation
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product comparison
M855dn
A2W77A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (500-sheet capacity)
3x500-sheet paper feeder
NOTE: Optional for the M855dn
model. If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
3,500-sheet high-capacity input trays
NOTE: Optional for the M855dn
model. If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
Automatic duplex printing
Optional 1x500-sheet feeder with
cabinet. Available in Europe, the
Middle East, Africa, and Asia-Pacic
Countries/Regions
M855xh
A2W78A
M855x+
A2W79A
M855x+
D7P73A
NOTE: If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
Optional stapler/stacker nishing
accessory
Optional stapler/stacker with 2/4 hole
punch nishing accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Optional booklet maker nishing
accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Optional booklet maker with 2/3 hole
punch nishing accessory
Available in North America and Latin
America
2 Chapter 1 Product introduction ENWW
M855dn
M855xh
M855x+
M855x+
Optional booklet maker with 2/4 hole
punch nishing accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Easy-access USB port for printing
without a computer and upgrading
the rmware
HP near-eld communications (NFC)
and Wireless Direct accessory for
printing from mobile devices
Optional HP NFC and Wireless Direct
accessory for printing from mobile
devices
Storage HP High-Performance Secure Hard
Disk
Control-panel display and
Touchscreen control panel
input
Print Prints 46 pages per minute (ppm) on
A4 and 45 ppm on letter-size paper
A2W77A
A2W78A
A2W79A
D7P73A
Easy-access USB printing (no
computer required)
Mobile printing solutions
For more information
●
HP ePrint via email
●
HP ePrint software
1
about Mobile printing
●
solutions see:
www.hpconnected.com
www.hp.com/go/
LaserJetMobilePrinting
(English only)
www.hp.com/go/
eprintsoftware
HP ePrint app
●
HP ePrint Enterprise
●
HP ePrint Home & Biz
●
HP Printer Control app
●
Google Cloud Print
●
AirPrint
www.hp.com/go/
eprintenterprise
www.google.com/
cloudprint/learn
www.hp.com/go/airprint
ENWW Product comparison 3
M855dn
M855xh
M855x+
M855x+
Supported operating
systems2,
3
Windows XP SP3 or later, 32-bit and
64-bit
NOTE: The software installer does
not support the 64-bit version, but
the print driver supports it.
NOTE: Microsoft retired mainstream
support for Windows XP in April 2009.
HP will continue to provide best-
eort support for the discontinued XP
operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not
supported by the software installer or
the print driver.
Windows 7 SP1 or later, 32-bit and
64-bit
Windows 8, 32-bit and 64-bit
Windows 2003 Server SP2 or later,
32-bit and 64-bit
NOTE: The software installer does
not support the 64-bit version, but
the print driver supports it.
A2W77A
A2W78A
A2W79A
D7P73A
NOTE: Microsoft retired mainstream
support for Windows Server 2003 in
July 2010. HP will continue to provide
best-eort support for the
discontinued Server 2003 operating
system.
Windows Server 2008, 32-bit and 64-
bit
Windows Server 2008 R2, 64-bit
Windows Server 2012, 64-bit
Mac OS X 10.6, 10.7 Lion, and 10.8
Mountain Lion
1
The HP ePrint Software supports the following operating systems: Windows® XP SP3 or greater (32-bit) up to ePrint Software version
3; Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X
versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to
the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/support/colorljM855 for
HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, and
then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware.
Click the operating system version, and then click the Download button.
3
The HP Software Installer CD installs the HP PCL 6 discrete driver for Windows operating systems along with other optional software.
Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. The
steps to download the Mac installer software are as follows: Go to www.hp.com/support, select the country/region, and then click
Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the
operating system version, and then click the Download button.
4 Chapter 1 Product introduction ENWW
Product views
M855x+M855xhM855dn
1 2 3 4
5
6
7
8
9
10
11
●
Product front view
●
Product back view
●
Interface ports
●
Control-panel view
Product front view
1 Output bin
2 Control panel with color touchscreen display (tilts up for easier viewing)
3 Easy-access USB port (for printing without a computer)
4 Hardware integration pocket (for connecting accessory and third-party devices)
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Tray 2
8 On/o button
9 Front door (access to the toner cartridges and imaging drums)
10 3x500-sheet paper feeder
11 3,500-sheet high-capacity input tray
NOTE: An administrator must enable this port before use.
ENWW Product views 5
Product back view
1
2
3
4
1 Formatter (contains the interface ports)
2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only)
3 Power connection
4 Model and serial number label
6 Chapter 1 Product introduction ENWW
Interface ports
1
2
3
4
5
1 Slot for a cable-type security lock
2 Local area network (LAN) Ethernet (RJ-45) network port
3 USB port for connecting external USB devices (this port might be covered)
4 Hi-Speed USB 2.0 printing port
NOTE: For Easy-access USB printing, use the USB port near the control panel.
5 Foreign interface harness (for connecting third-party devices)
ENWW Product views 7
Control-panel view
4 5 6 7 8 9
10
11
1
2
3
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by touching the Home button on the left side of the product
control panel. You can also touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1 Home button and light Touch to return to the product Home screen at any time.
2 Product status The status line provides information about the overall product status.
3 HP logo or Home button
4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
5 Sign In or Sign Out
button
6 Language Selection
button
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
8 Network button Touch the Network button to nd information about the network connection.
9 Help button Touch the Help button to open the embedded help system.
On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.
cancel or continue the job.
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
Touch the Language Selection button to select the language for the control-panel display.
8 Chapter 1 Product introduction ENWW
10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
11 Features Depending on the product conguration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
ENWW Product views 9
Finishing accessory views
2
1
5
6
7
8
9
3
4
These nishing devices are available as accessories for this product.
●
Stapler/stacker and stapler/stacker with hole punch
●
Booklet maker and booklet maker with hole punch
Stapler/stacker and stapler/stacker with hole punch
1 Stapler/stacker output bins
2 Stapler/stacker output slot
3 Front door
4 Stapler 1
5 Top left door
6 Hole-punch unit (hole punch models only)
7 Hole-punch alignment knob (hole punch models only)
8 Chad collector (hole punch models only)
9 Hole-punch door (hole punch models only)
10 Chapter 1 Product introduction ENWW
Booklet maker and booklet maker with hole punch
3
2
9
10
11
12
13
5
6
1
4
7
8
14
15
1 Booklet output bin
2 Stapler/stacker output bins
3 Stapler/stacker output slot
4 Lower booklet door (access for clearing jams)
5 Front left door
6 Stapler 1
7 Lower paper delivery guide
8 Upper paper delivery guide
9 Top left door
10 Hole-punch unit (hole punch models only)
11 Hole-punch alignment knob (hole punch models only)
12 Chad collector (hole punch models only)
13 Hole-punch door (hole punch models only)
14 Paper-advancement knobs for clearing jams
15 Saddle-stitch carriage, access to stapler 2 and stapler 3
ENWW Finishing accessory views 11
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
In the US, go to www.hp.com/support/colorljM855 for HP's all-inclusive help for your product.
Outside the US, follow these steps:
1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Product Support & Troubleshooting.
4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.
Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
12 Chapter 1 Product introduction ENWW
2 Paper trays
●
Congure trays for paper type and size
●
Load Tray 1
●
Load Tray 2
●
Load the 3x500-sheet trays
●
Load the 3,500-sheet high-capacity tray
●
Congure the default staple location
●
Congure the default hole punch location
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 13
Congure trays for paper type and size
The product automatically prompts you to congure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not congured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is congured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper
loaded in Tray 1.
Congure a tray when loading paper
1. Load paper in the tray.
2. The tray conguration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
dierent paper size or type.
4. Select the correct type and size, and then touch the OK button.
Congure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
3. Load the tray with the specied type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
dierent paper size or type.
5. Select the correct type and size, and then touch the OK button.
Congure a tray by using the control panel
You can also congure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to congure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.
14 Chapter 2 Paper trays ENWW
Load Tray 1
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Load paper in the tray. See Table 2-1 Tray 1 paper
orientation on page 16.
TIP: To achieve the highest print-quality, HP
recommends that you load the paper long-edge
rst.
ENWW Load Tray 1 15
4. Make sure that the paper ts under the ll line on
the paper guides.
5. Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted, letterhead, or
labels
Portrait 1-sided printing Face-down
Top edge toward the back of the product
16 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the back of the product
Prepunched Portrait 1-sided printing Face-down
Holes towards the right of the tray
Preprinted or letterhead Landscape 1-sided printing Face-down
Top edge toward the right
ENWW Load Tray 1 17
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the left
Envelopes Short edge of the envelope
feeding into the product
1-sided printing Face-down
Top edge toward the back of the product
18 Chapter 2 Paper trays ENWW
Load Tray 2
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides
by squeezing the adjustment latches and sliding
the guides to the size of the paper being used.
3. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or
the paper might jam.
ENWW Load Tray 2 19
4. Close the tray.
Y
X
5. The control panel shows the tray’s paper type
and size. If the conguration is not correct, follow
the instructions on the control panel to change
the type or size.
6. For custom-size paper, you need to specify the X
and Y dimensions for the paper when the prompt
displays on the product control panel.
Table 2-2 Tray 2 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-up
Top edge at the back of the tray
20 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-down
Top edge at the back of the tray
Landscape 1-sided printing Face-up
Bottom edge toward the right side of the tray
Automatic 2-sided printing Face-down
Top edge toward the right side of the tray
ENWW Load Tray 2 21
Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait 1-sided printing Holes toward the left side of the tray
Automatic 2–sided printing Holes toward the right side of the tray
22 Chapter 2 Paper trays ENWW
Load the 3x500-sheet trays
Use the following information to load paper in any of the trays in the 3x500-sheet feeder.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides
by squeezing the adjustment latches and sliding
the guides to the size of the paper being used.
3. For any of the following paper sizes, also adjust
the blue paper-stop lever in the left rear corner of
the tray to the correct position, as indicated by
the label in the tray:
●
12 x 18
●
RA3
●
11 x 17
●
A3
●
SRA3
ENWW Load the 3x500-sheet trays 23
4. Load paper into the tray. Check the paper to
Y
X
verify the guides lightly touch the stack, but do
not bend it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or
the paper might jam.
5. Close the tray.
6. The control panel shows the tray’s paper type
and size. If the conguration is not correct, follow
the instructions on the control panel to change
the type or size.
7. For custom-size paper, you need to specify the X
and Y dimensions for the paper when the prompt
displays on the product control panel.
24 Chapter 2 Paper trays ENWW
Table 2-3 3x500-sheet tray paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-up
Top edge at the back of the tray
Automatic 2-sided printing Face-down
Top edge at the back of the tray
Landscape 1-sided printing Face-up
Bottom edge toward the right side of the tray
Automatic 2-sided printing Face-down
Top edge toward the right side of the tray
ENWW Load the 3x500-sheet trays 25
Table 2-3 3x500-sheet tray paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait 1-sided printing Holes toward the left side of the tray
Automatic 2–sided printing Holes toward the right side of the tray
26 Chapter 2 Paper trays ENWW
Load the 3,500-sheet high-capacity tray
LTR
A4
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1. Open the right and left sides of the tray.
2. On each side, adjust the paper-size lever to the
correct position for the paper you are using.
ENWW Load the 3,500-sheet high-capacity tray 27
3. Load full reams of paper into each side of the
tray. The right side holds 1,500 sheets of paper.
The left side holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
4. Close the right and left sides of the tray.
28 Chapter 2 Paper trays ENWW
Congure the default staple location
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Stapler/Stacker Settings
●
Stapling
3. Select a staple location from the list of options, and then touch the Save button. The following options
are available:
●
None
●
Top left
●
Top right
●
Two left
●
Two right
●
Two top
●
Two top or left
NOTE: For documents with portrait orientation, the staples are on the left. For documents with
landscape orientation, the staples are on the top.
Congure the default hole punch location
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Stapler/Stacker Settings
●
Hole Punching
3. Select a hole punch location from the list of options, and then touch the Save button. The following
options are available:
●
None
●
Two left or top
●
Two left
●
Top right
●
Two top
●
Two bottom
●
Three left
●
Three right
ENWW Congure the default staple location 29
●
Three top
●
Three bottom
NOTE: For documents with portrait orientation, the holes are on the left. For documents with
landscape orientation, the holes are on the top.
30 Chapter 2 Paper trays ENWW
3 Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
Replace the toner cartridges
●
Replace the imaging drums
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 31
Order parts, accessories, and supplies
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL eld. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Parts and supplies
The following parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Item Description Self-replacement options Part number
HP 826A Black toner cartridge Replacement toner cartridge Mandatory CF310A
HP 826A Cyan toner cartridge Replacement toner cartridge Mandatory CF311A
HP 826A Yellow toner cartridge Replacement toner cartridge Mandatory CF312A
HP 826A Magenta toner cartridge Replacement toner cartridge Mandatory CF313A
HP 828A Black imaging drum Replacement imaging drum Mandatory CF358A
HP 828A Cyan imaging drum Replacement imaging drum Mandatory CF359A
HP 828A Yellow imaging drum Replacement imaging drum Mandatory CF364A
HP 828A Magenta imaging drum Replacement imaging drum Mandatory CF365A
Staple Cartridge Rell Kit Replacement staple cartridge for
Stapler 1 in all optional nishing
accessories
2000-Staple Cartridge Kit (2-pack) Replacement set of staple cartridges
for Stapler 2 and 3 in the optional
booklet maker and booklet maker
with hole punch nishing accessories
1x500 Sheet Feeder 1x500-sheet feeder (available in
Europe, the Middle East, Africa, and
Asia-Pacic Countries/Regions)
Mandatory C8091A
Mandatory CC383A
Mandatory C2H56A
3x500 Sheet Feeder Stand 3x500 Sheet Feeder Stand Mandatory C1N63A
1x3,500 Sheet high-capacity input
tray
3,500-sheet high-capacity input tray Mandatory C1N64A
32 Chapter 3 Parts, supplies, and accessories ENWW
Item Description Self-replacement options Part number
Booklet Maker/Finisher Booklet maker (available in Europe,
the Middle East, Africa, and Asia-
Pacic Countries/Regions)
Booklet Maker with 2/3 hole punch Booklet maker with 2/3 hole punch
(available in North America and Latin
America)
Booklet Maker with 2/4 hole punch Booklet maker with 2/4 hole punch
(available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions)
Stapler/stacker Stapler/stacker Mandatory A2W80A
Stapler/stacker with 2/4 hole punch Stapler/stacker with 2/4 hole punch
(available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions)
Fuser Kit 110V Maintenance 110V fuser kit Mandatory C1N54A
Fuser Kit 220V Maintenance 220V fuser kit Mandatory C1N58A
Transfer & Roller Kit Replacement transfer unit and
secondary transfer roller, feed
rollers, and pick rollers
Control Panel Assembly Kit Replacement control-panel
assembly
Mandatory A2W83A
Mandatory A2W84A
Mandatory CZ999A
Mandatory A2W82A
Mandatory D7H14A
Mandatory 5851-5950
Secondary Transfer Roller Kit Replacement secondary transfer
roller
ITB Service Kit Replacement transfer belt and
secondary transfer roller
Cassette Tray 2 Kit Replacement paper tray for Tray 2 Mandatory A2W75-67906
Tray 2-X Roller Kit Replacement rollers for Tray 2, the
3x500-sheet trays, and the 3,500sheet high-capacity trays
Tray 1 Roller Kit Replacement rollers for Tray 1 Optional A2W77-67906
Formatter Assembly Kit Replacement formatter Optional A2W77-67902
Formatter Assembly Kit (China and
India)
SSM Drive Kit Replacement solid-state memory
HDD Drive Kit Replacement HP High-Performance
FIPS HDD 500GB Replacement hard drive for US
Replacement formatter Optional A2W77-67903
drive
Secure Hard Disk
government models
Mandatory D7H14-67902
Mandatory A2W77-67904
Mandatory A2W77-67905
Mandatory A2W77-67909
Optional A2W75-67905
Optional S2W79-67901
ENWW Order parts, accessories, and supplies 33
Accessories
Item Description Part number
1x500-sheet feeder (available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/Regions)
HP LaserJet 3x500 Sheet Feeder Stand Input tray accessory with three 500-sheet trays. C1N63A
HP LaserJet 1x3500 Sheet Feeder 3,500-sheet high-capacity input tray accessory, holds
HP LaserJet Stapler/Stacker Stapler/stacker nishing accessory A2W80A
HP LaserJet Stapler/Stacker with 2/4 hole punch
(available in Europe, the Middle East, Africa, and Asia-
Pacic Countries/Regions)
HP LaserJet Booklet Maker/Finisher (available in Europe,
the Middle East, Africa, and Asia-Pacic Countries/
Regions)
HP LaserJet Booklet Maker/Finisher with 2/3 hole punch
(available in North America and Latin America)
HP LaserJet Booklet Maker/Finisher with 2/4 hole punch
(available in Europe, the Middle East, Africa, and Asia-
Pacic Countries/Regions)
HP Jetdirect ew2500 Wireless Print Server USB wireless print server J8026A
HP Jetdirect 2800w NFC & Wireless Direct Accessory Wireless direct accessory for “touch” printing from mobile
Input accessory with one 500-sheet tray, and a storage
cabinet and stand.
letter and A4-size paper
Stapler/stacker with hole punch nishing accessory A2W82A
Booklet maker nishing accessory A2W83A
Booklet maker with hole punch nishing accessory A2W84A
Booklet maker with hole punch nishing accessory CZ999A
devices
C2H56A
C1N64A
J8029A
34 Chapter 3 Parts, supplies, and accessories ENWW
Replace the toner cartridges
1
2
The product uses four colors and has a dierent toner cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The
toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front
door. A toner cartridge and its associated imaging drum are replaced independently of each other.
This product indicates when the toner cartrdige level is low. The actual toner cartridge life remaining can vary.
The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge
available to install when print quality is no longer acceptable.
The following illustration shows the toner-cartridge components.
1 Toner-cartridge handle
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner cartridge box.
ENWW Replace the toner cartridges 35
1. Open the front door.
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
3. Remove the new toner cartridge from its
protective bag.
36 Chapter 3 Parts, supplies, and accessories ENWW
4. Hold both sides of the toner cartridge and shake
it up and down 5-6 times.
5. Align the toner cartridge with its slot, and then
insert the toner cartridge into the product.
6. Close the front door.
ENWW Replace the toner cartridges 37
Replace the imaging drums
1
3
2
The product uses four colors and has a dierent imaging drum for each color: black (K), cyan (C), magenta (M),
and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The
toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front
door. A toner cartridge and its associated imaging drum are replaced independently of each other.
This product indicates when the imaging drum life is low. The actual imaging drum life remaining can vary.
The imaging drum does not need to be replaced at this time. Consider having a replacement imaging drum
available to install when print quality is no longer acceptable.
The following illustration shows the imaging-drum components.
1 Imaging-drum handles
2 Memory chip
3 Photosensitive drum
CAUTION: Do not touch the photosensitive drum. Fingerprints on the drum can cause print defects.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used imaging drums is on the imaging-drum box.
38 Chapter 3 Parts, supplies, and accessories ENWW
1. Open the front door.
2. Grasp the handle of the used imaging drum and
pull out to remove it. Grasp the blue handle on
the top of the imaging drum to support it.
3. Remove the new imaging drum from its
protective bag.
ENWW Replace the imaging drums 39
4. Align the imaging drum with its slot, and then
insert the imaging drum into the product. The
protective cover on the bottom of the drum
automatically slides o as the imaging drum is
inserted. Recycle this cover with the used imaging
drum.
5. Close the front door.
40 Chapter 3 Parts, supplies, and accessories ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Store print jobs on the product
●
Mobile printing
●
Print from the USB port
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 41
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies
for dierent software programs).
3. Click or tap the tabs in the print driver to congure the available options.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
42 Chapter 4 Print ENWW
Automatically print on both sides (Windows)
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then select Properties or Preferences (the name
varies for dierent software programs).
3. Click the Finishing tab.
ENWW Print tasks (Windows) 43
4. Select the Print on both sides check box. Click
the OK button to close the Document Properties
dialog box.
5. In the Print dialog box, click the OK button to
print the job.
44 Chapter 4 Print ENWW
Manually print on both sides (Windows)
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then select Properties or Preferences (the name
varies for dierent software programs).
3. Click the Finishing tab.
ENWW Print tasks (Windows) 45
4. Select the Print on both sides check box. Click
the OK button to print the rst side of the job.
5. Retrieve the printed stack from the output bin,
and then place it with the printed-side facing up
in Tray 1.
6. If prompted, touch the appropriate control panel
button to continue.
46 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then select Properties or Preferences (the name
varies for dierent software programs).
3. Click the Finishing tab.
ENWW Print tasks (Windows) 47
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
5. Select the correct Print page borders, Page
order, and Orientation options. Click the OK
button to close the Document Properties dialog
box.
6. In the Print dialog box, click the OK button to
print the job.
48 Chapter 4 Print ENWW
Select the paper type (Windows)
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then select Properties or Preferences (the name
varies for dierent software programs).
3. Click the Paper/Quality tab.
ENWW Print tasks (Windows) 49
4. From the Paper type drop-down list, click the
More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
50 Chapter 4 Print ENWW
7. Select the option for the type of paper you are
using, and then click the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog box,
click the OK button to print the job.
ENWW Print tasks (Windows) 51
Print tasks (Mac OS X)
How to print (Mac OS X)
The following procedure describes the basic printing process for Mac OS X.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then select other menus to adjust the print
settings.
4. Click the Print button.
Automatically print on both sides (Mac OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (Mac OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select this product.
3. Open the menus drop-down list or click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
52 Chapter 4 Print ENWW
3. Open the menus drop-down list or click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. Open the menus drop-down list or click Show Details, and then click the Finishing menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
ENWW Print tasks (Mac OS X) 53
Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print
option.
2. Select the product from the list of printers, and
then select Properties or Preferences (the name
varies for dierent software programs).
3. Click the Job Storage tab.
54 Chapter 4 Print ENWW
4. Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a
job, and then print more copies.
●
Personal Job: The job does not print until
you request it at the product control panel.
For this job-storage mode, you can select
one of the Make Job Private/Secure options.
If you assign a personal identication
number (PIN) to the job, you must provide
the required PIN at the control panel. If you
encrypt the job, you must provide the
required password at the control panel.
●
Quick Copy: Print the requested number of
copies of a job and store a copy of the job in
the product memory so you can print it again
later.
●
Stored Job: Store a job on the product and
allow other users to print the job at any time.
For this job-storage mode, you can select
one of the Make Job Private/Secure options.
If you assign a personal identication
number (PIN) to the job, the person who
prints the job must provide the required PIN
at the control panel. If you encrypt the job,
the person who prints the job must provide
the required password at the control panel.
ENWW Store print jobs on the product 55
5. To use a custom user name or job name, click the
Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job
already has that name:
●
Use Job Name + (1-99): Append a unique
number to the end of the job name.
●
Replace Existing File: Overwrite the existing
stored job with the new one.
6. Click the OK button to close the Document
Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Create a stored job (Mac OS X)
You can store jobs on the product so you can print them at any time.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the
4. In the Mode drop-down list, select the type of stored job.
●
●
56 Chapter 4 Print ENWW
Job Storage menu.
Proof and Hold: Print and proof one copy of a job, and then print more copies.
Personal Job: The job does not print until you request it at the product control panel. If you assign
a personal identication number (PIN) to the job, you must provide the required PIN at the control
panel.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product
memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If you
assign a personal identication number (PIN) to the job, the person who prints the job must
provide the required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type
a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job, the product
prompts them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device
Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Adjust the number of copies, and then touch the Start button to print the job.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the product needs
additional space, the product might delete other stored jobs starting with the oldest. You can change the
number of jobs that the product can store from the General Settings menu on the product control panel.
Use this procedure to delete a job that is stored in the product memory.
1. From the Home screen on the product control panel, scroll to and touch the Retrieve from Device
Memory button.
2. Select the name of the folder where the job is stored.
3. Select the name of the job, and then touch the Delete button.
4. If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.
ENWW Store print jobs on the product 57
Mobile printing
HP oers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting (English only).
HP Wireless Direct printing
HP provides HP Wireless Direct and NFC (Near Field Communication) printing for printers with the HP Jetdirect
2800w NFC & Wireless Direct Accessory (part number: J8029-90901) as well as certain other HP LaserJet
printers (check the printer’s documentation). See
the HP Jetdirect 2800w NFC & Wireless Direct Accessory.
HP Wireless Direct printing enables printing from a wireless mobile device directly to an HP Wireless Directenabled printer without requiring a connection to a network or the Internet.
Use HP Wireless Direct to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint App
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
Symbian mobile devices using the HP ePrint Home & Biz App
●
PC and Mac devices using the HP ePrint Software
For more information on HP Wireless Direct printing, go to www.hp.com/go/wirelessprinting and click HP
wireless direct on the left navigation bar.
www.hp.com/go/jd2800wSupport for more information on
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email enabled device.
NOTE: The product might require a rmware update to use this feature.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the product control panel, touch the Network button to display the IP
address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
2. Click the HP Web Services tab.
58 Chapter 4 Print ENWW
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to nd HP ePrint-enabled products that are registered to
your HP Connected account. The target HP printer can be located in the
●
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to congure print options.
●
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
oce or at locations across the globe.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
ENWW Mobile printing 59
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the
product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following
applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE: AirPrint does not support USB connections.
60 Chapter 4 Print ENWW
Print from the USB port
This product features easy-access USB printing, so you can quickly print les without sending them from a
computer. The product accepts standard USB ash drives in the USB port on the front of the product. You can
print the following types of les:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Enable the USB port for printing
Before you can use this feature, you must enable the USB port. Use the following procedure to enable the port
from the product control-panel menus:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Enable Retrieve from USB
3. Select the Enable option, and then touch the Save button.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: You might need to remove the cover from the USB port. Pull the cover straight out to remove it.
2. The product detects the USB ash drive. Touch the OK button to access the drive, or, if prompted, select
the Retrieve from USB option from the list of available applications. The Retrieve from USB screen
opens.
3. Select the name of the document that you want to print.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, touch the Copies eld, and then use the keypad to select the number of
copies.
5. Touch the Start button to print the document.
ENWW Print from the USB port 61
62 Chapter 4 Print ENWW
5 Manage the product
●
HP Embedded Web Server
●
HP Utility for Mac OS X
●
HP Web Jetadmin
●
Economy settings
●
Product security features
●
Software and rmware updates
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 63
HP Embedded Web Server
Use the HP Embedded Web Server to manage printing functions from your computer instead of the product
control panel.
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the product control-panel menu conguration
●
View and print internal pages
●
Receive notication of product and supplies events
●
View and change network conguration
The HP Embedded Web Server works when the product is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet
access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
1. From the Home screen on the product control panel, touch the Network button to display the IP
address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
To use the HP Embedded Web Server, your browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
64 Chapter 5 Manage the product ENWW
HP Utility for Mac OS X
Use the HP Utility for Mac OS X to check product status or to view or change product settings from your
computer.
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
From the Finder, click Applications, click HP, and then click HP Utility.
If HP Utility is not included in the Utilities list, use the following procedure to open it:
1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print
& Fax icon or the Print & Scan icon.
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar is at the top of every page. It includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at
the left side of the screen.
●
All Settings: Click this button to return to the HP Utility main page.
●
Applications: Click this button to manage which HP tools or utilities appear in the Dock.
●
HP Support: Click this button to open a browser and go to the HP support Web site for the product.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Menu Item Description
Information and Support Supplies Status Shows the product supplies status and provides links for ordering
supplies online.
Device Information Shows information about the currently selected product.
File Upload Transfers les from the computer to the product.
Upload Fonts Transfers font les from the computer to the product.
HP Connected Accesses the HP Connected Web site.
ENWW HP Utility for Mac OS X 65
Menu Item Description
Update Firmware Transfers a rmware update le to the product.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
Commands Sends special characters or print commands to the product after the print
job.
NOTE: This option is available only after you open the View menu and
select the Show Advanced Options item.
Printer Settings Supplies Management Congures how the product should behave when supplies are nearing the
end of their estimated life.
Trays Conguration Changes the default tray settings.
Output Devices Manages settings for optional output accessories.
Duplex Mode Turns on the automatic two-sided printing mode.
Protect Direct Ports Disables printing over USB or parallel ports.
Stored Jobs Manages print jobs that are stored on the product hard disk.
Network Settings Congures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings Provides access to the HP Embedded Web Server.
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HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features.
Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
ENWW HP Web Jetadmin 67
Economy settings
●
Optimize speed or energy usage
●
Set Sleep mode
●
Set the Sleep Schedule
Optimize speed or energy usage
By default the product stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize
for speed or energy usage.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
3. Select the option that you want to use, and then touch the Save button.
Set Sleep mode
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
3. Touch Sleep/Auto O After to select the option.
4. Select the appropriate time period, and then touch the Save button.
Set the Sleep Schedule
NOTE: You must congure the date and time settings before you can use the Sleep Schedule feature.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Date/Time Settings
3. Open the Date/Time Format menu and congure the following settings:
●
Date Format
●
Time Format
68 Chapter 5 Manage the product ENWW
4. Touch the Save button.
5. Open the Date/Time menu and congure the following settings:
●
Date/Time
●
Time Zone
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.
6. Touch the Save button.
7. Touch the back-arrow button to return to the Administration screen.
8. Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Schedule
9. Touch the Add button, and then select the type of event to schedule: Wake or Sleep.
10. Congure the following settings:
●
Time
●
Event Days
11. Touch the OK button, and then touch the Save button.
ENWW Economy settings 69
Product security features
●
Security statements
●
IP Security
●
Sign in to the product
●
Assign a system password
●
Encryption support: HP High Performance Secure Hard Disks
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can congure IPsec
by using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them.
When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in
without waiting for a prompt by touching the Sign In button on the Home screen.
Typically, you use the same user name and password that you use to sign in to your computer on the network.
Consult the network administrator for this product if you have questions about which credentials to use.
After you have signed in to the product, a Sign Out button displays on the control panel. To maintain security
for the product, touch the Sign Out button when you have nished using the product.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web
browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username eld, enter the name to associate with the password.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
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NOTE: If you are changing an existing password, you must rst enter the existing password in the Old
Password eld.
6. Click the Apply button. Make note of the password and store it in a safe place.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
ENWW Product security features 71
Software and rmware updates
HP regularly updates features that are available in the product rmware. To take advantage of the most
current features, update the product rmware. Download the most recent rmware update le from the Web:
In the US, go to www.hp.com/support/colorljM855. Click Drivers & Software.
Outside the US, follow these steps:
1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Drivers & Software.
4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.
72 Chapter 5 Manage the product ENWW
6 Solve problems
●
Restore factory-set defaults
●
Control panel help system
●
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
●
Product does not pick up paper or misfeeds
●
Clear jams
●
Improve print quality
●
Solve wired network problems
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 73
Restore factory-set defaults
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
General Settings
●
Restore Factory Settings
3. A verication message advises that completing the reset function might result in loss of data. Touch the
Reset button to complete the process.
NOTE: The product restarts automatically after the reset operation completes.
74 Chapter 6 Solve problems ENWW
Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 75
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
1. From the Home screen on the product control panel, scroll to and touch Supplies.
2. Open the following menus:
●
Manage Supplies
●
Supply Settings
●
Black Cartridge or Color Cartridges
●
Very Low Settings
3. Select one of the following options:
●
Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low
threshold.
●
Select the Prompt to continue option to set the product to stop printing when the cartridge reaches
the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume
printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, and to
continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.
For products with fax capability
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory
can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
76 Chapter 6 Solve problems ENWW
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL eld. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 77
Product does not pick up paper or misfeeds
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP products only.
●
The original might have something on it, such as staples or self-adhesive notes, that must be removed.
●
Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●
Make sure that the top document-feeder cover is closed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
78 Chapter 6 Solve problems ENWW
●
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the
paper stack is straight and the guides are against the paper stack.
●
The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
●
Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
●
From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
ENWW Product does not pick up paper or misfeeds 79
Clear jams
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the product displays instructions for the next step until you have
completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. From the Home screen on the product control panel, scroll to and touch the Trays button. Verify that the
tray is congured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specications.
80 Chapter 6 Solve problems ENWW
Clear jams in Tray 1, the right door, and the fuser
Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following
procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control
panel displays an animation that assists in clearing the jam.
1. Open the right door.
2. If paper is jammed in Tray 1, gently pull the paper
from the bottom of the right door.
ENWW Clear jams 81
3. Check for paper in the duplex-printing path inside
the right door. If paper is near the top of the
duplex-printing path, gently pull it out to remove
it.
4. Lift the jam-access cover at the bottom of the
duplex printing path, and remove any jammed
paper.
5. Lift the green handle on the transfer-access panel
and open the panel.
82 Chapter 6 Solve problems ENWW
6. Gently pull out any jammed paper.
7. Close the transfer-access panel.
ENWW Clear jams 83
8. If paper is jammed in the fuser, lift the jam-
access cover on top of the fuser, and gently pull
out the paper.
WARNING! The fuser can be hot while the
product is in use.
9. Close the right door.
84 Chapter 6 Solve problems ENWW
Clear jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the right door.
2. Lift the green handle on the transfer-access panel
and open the panel.
3. Gently pull out any jammed paper.
ENWW Clear jams 85
4. Close the transfer-access panel.
5. Close the right door.
6. Pull the tray completely out of the product by
pulling and lifting it up slightly.
86 Chapter 6 Solve problems ENWW
7. Remove any jammed or damaged sheets of
paper.
8. Remove any paper from the feed rollers inside
the product.
9. Reinsert and close the tray.
ENWW Clear jams 87
Clear jams in the 3x500-sheet feeder and the lower-right door
Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the lower-right door.
2. Gently pull out any jammed paper.
3. Close the lower-right door.
88 Chapter 6 Solve problems ENWW
4. Open the tray.
NOTE: The message on the product control
panel indicates which tray has the jam. The
following steps show removing a jam from the
top tray, but the procedure is the same for all
three trays.
5. Remove any jammed or damaged sheets of
paper.
6. Close the tray.
ENWW Clear jams 89
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door
Use the following procedure to check for paper in all possible jam locations related to the 3,500-sheet highcapacity tray. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the right and left trays.
NOTE: You do not need to open both trays at
the same time.
2. Remove the paper from the trays and discard any
damaged sheets.
3. Above the right-side tray, press the green button
to release the jam-access plate.
90 Chapter 6 Solve problems ENWW
4. If jammed paper is in the feed area, pull it down
to remove it.
5. Push up on the jam-access plate to close it.
6. Load full reams of paper into each side of the
tray. The right side holds 1,500 sheets of paper.
The left side holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
ENWW Clear jams 91
7. Close the right and left trays.
8. Open the jam-access door on the right side of the
high-capacity tray cabinet.
92 Chapter 6 Solve problems ENWW
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