HP LaserJet M855 User's Guide
User Guide
COLOR LASERJET ENTERPRISE M855
M855x+M855xhM855dn
HP Color LaserJet Enterprise M855
User Guide
Copyright and License
Trademark Credits
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
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Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison ............................................................................................................................................... 2
Product views ......................................................................................................................................................... 5
Product front view ............................................................................................................................... 5
Product back view ............................................................................................................................... 6
Interface ports ..................................................................................................................................... 7
Control-panel view .............................................................................................................................. 8
Finishing accessory views .................................................................................................................................... 10
Stapler/stacker and stapler/stacker with hole punch ....................................................................... 10
Booklet maker and booklet maker with hole punch ......................................................................... 11
Product hardware setup and software installation ............................................................................................ 12
2 Paper trays ................................................................................................................................................. 13
Congure trays for paper type and size .............................................................................................................. 14
Congure a tray when loading paper ................................................................................................ 14
Congure a tray to match print job settings ..................................................................................... 14
Congure a tray by using the control panel ...................................................................................... 14
Load Tray 1 ........................................................................................................................................................... 15
Load Tray 2 ........................................................................................................................................................... 19
Load the 3x500-sheet trays ................................................................................................................................ 23
Load the 3,500-sheet high-capacity tray ........................................................................................................... 27
Congure the default staple location .................................................................................................................. 29
Congure the default hole punch location .......................................................................................................... 29
3 Parts, supplies, and accessories .................................................................................................................... 31
Order parts, accessories, and supplies ................................................................................................................ 32
Ordering ............................................................................................................................................. 32
Parts and supplies ............................................................................................................................. 32
Accessories ........................................................................................................................................ 34
Replace the toner cartridges ............................................................................................................................... 35
Replace the imaging drums ................................................................................................................................. 38
ENWW iii
4 Print ........................................................................................................................................................... 41
Print tasks (Windows) .......................................................................................................................................... 42
How to print (Windows) ..................................................................................................................... 42
Automatically print on both sides (Windows) ................................................................................... 43
Manually print on both sides (Windows) ........................................................................................... 45
Print multiple pages per sheet (Windows) ........................................................................................ 47
Select the paper type (Windows) ...................................................................................................... 49
Print tasks (Mac OS X) .......................................................................................................................................... 52
How to print (Mac OS X) ..................................................................................................................... 52
Automatically print on both sides (Mac OS X) ................................................................................... 52
Manually print on both sides (Mac OS X) ........................................................................................... 52
Print multiple pages per sheet (Mac OS X) ........................................................................................ 52
Select the paper type (Mac OS X) ...................................................................................................... 53
Store print jobs on the product ........................................................................................................................... 54
Create a stored job (Windows) .......................................................................................................... 54
Create a stored job (Mac OS X) .......................................................................................................... 56
Print a stored job ............................................................................................................................... 57
Delete a stored job ............................................................................................................................ 57
Mobile printing ..................................................................................................................................................... 58
HP Wireless Direct printing ................................................................................................................ 58
HP ePrint via email ............................................................................................................................ 58
HP ePrint software ............................................................................................................................ 59
AirPrint ............................................................................................................................................... 60
Print from the USB port ....................................................................................................................................... 61
Enable the USB port for printing ....................................................................................................... 61
Print USB documents ........................................................................................................................ 61
5 Manage the product ..................................................................................................................................... 63
HP Embedded Web Server ................................................................................................................................... 64
How to access the HP Embedded Web Server (EWS) ........................................................................ 64
HP Utility for Mac OS X ......................................................................................................................................... 65
Open HP Utility .................................................................................................................................. 65
HP Utility features ............................................................................................................................. 65
HP Web Jetadmin ................................................................................................................................................. 67
Economy settings ................................................................................................................................................ 68
Optimize speed or energy usage ...................................................................................................... 68
Set Sleep mode .................................................................................................................................. 68
Set the Sleep Schedule ...................................................................................................................... 68
Product security features .................................................................................................................................... 70
Security statements .......................................................................................................................... 70
IP Security .......................................................................................................................................... 70
iv ENWW
Sign in to the product ........................................................................................................................ 70
Assign a system password ................................................................................................................ 70
Encryption support: HP High Performance Secure Hard Disks ........................................................ 71
Software and rmware updates .......................................................................................................................... 72
6 Solve problems ............................................................................................................................................ 73
Restore factory-set defaults ............................................................................................................................... 74
Control panel help system ................................................................................................................................... 75
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ....................... 76
Change the “Very Low” settings ....................................................................................................... 76
For products with fax capability ..................................................................................... 76
Order supplies ................................................................................................................................... 77
Product does not pick up paper or misfeeds ....................................................................................................... 78
The product does not pick up paper ................................................................................................. 78
The product picks up multiple sheets of paper ................................................................................ 78
The document feeder jams, skews, or picks up multiple sheets of paper ....................................... 78
Clear jams ............................................................................................................................................................ 80
Auto-navigation for clearing jams .................................................................................................... 80
Experiencing frequent or recurring paper jams? .............................................................................. 80
Clear jams in Tray 1, the right door, and the fuser ........................................................................... 81
Clear jams in Tray 2 ........................................................................................................................... 85
Clear jams in the 3x500-sheet feeder and the lower-right door ..................................................... 88
Clear jams in the 3,500-sheet high-capacity input tray and the lower-right door .......................... 90
Clear output jams in the output-accessory bridge ........................................................................... 93
Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory ...... 95
Clear top left door jams in the stapler/stacker ............................................................... 95
Clear Stapler 1 jams in the stapler/stacker .................................................................... 98
Clear stapler/stacker connection jams (hole-punch models only) .............................. 101
Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory ..... 105
Clear top left door jams in the booklet maker .............................................................. 105
Clear Stapler 1 jams in the booklet maker ................................................................... 108
Clear front left door jams in the booklet maker ........................................................... 111
Clear stapler 2 or 3 jams in the booklet maker ............................................................ 117
Improve print quality ......................................................................................................................................... 122
Print from a dierent software program ........................................................................................ 122
Check the paper-type setting for the print job ............................................................................... 122
Check the paper type setting (Windows) ..................................................................... 122
Check the paper type setting (Mac OS X) ..................................................................... 122
Check toner-cartridge status .......................................................................................................... 123
Calibrate the product to align the colors ........................................................................................ 123
Print a cleaning page ....................................................................................................................... 124
ENWW v
Visually inspect the imaging-drum ................................................................................................. 124
Check paper and the printing environment .................................................................................... 124
Step one: Use paper that meets HP specications ...................................................... 124
Step two: Check the environment ................................................................................ 125
Check other print job settings ......................................................................................................... 125
Adjust color settings (Windows) ................................................................................... 125
Try a dierent print driver ............................................................................................................... 126
Set the individual tray alignment ................................................................................................... 127
Solve wired network problems .......................................................................................................................... 128
Poor physical connection ................................................................................................................ 128
The computer is using the incorrect IP address for the product .................................................... 128
The computer is unable to communicate with the product ........................................................... 128
The product is using incorrect link and duplex settings for the network ...................................... 129
New software programs might be causing compatibility problems .............................................. 129
The computer or workstation might be set up incorrectly ............................................................. 129
The product is disabled, or other network settings are incorrect .................................................. 129
Index ........................................................................................................................................................... 131
vi ENWW
1 Product introduction
●
Product comparison
●
Product views
●
Finishing accessory views
●
Product hardware setup and software installation
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product comparison
M855dn
A2W77A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (500-sheet capacity)
3x500-sheet paper feeder
NOTE: Optional for the M855dn
model. If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
3,500-sheet high-capacity input trays
NOTE: Optional for the M855dn
model. If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
Automatic duplex printing
Optional 1x500-sheet feeder with
cabinet. Available in Europe, the
Middle East, Africa, and Asia-Pacic
Countries/Regions
M855xh
A2W78A
M855x+
A2W79A
M855x+
D7P73A
NOTE: If this input accessory is
installed, then any of the optional
nishing accessories can also be
installed with the M855dn model.
Optional stapler/stacker nishing
accessory
Optional stapler/stacker with 2/4 hole
punch nishing accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Optional booklet maker nishing
accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Optional booklet maker with 2/3 hole
punch nishing accessory
Available in North America and Latin
America
2 Chapter 1 Product introduction ENWW
M855dn
M855xh
M855x+
M855x+
Optional booklet maker with 2/4 hole
punch nishing accessory
Available in Europe, the Middle East,
Africa, and Asia-Pacic Countries/
Regions
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Easy-access USB port for printing
without a computer and upgrading
the rmware
HP near-eld communications (NFC)
and Wireless Direct accessory for
printing from mobile devices
Optional HP NFC and Wireless Direct
accessory for printing from mobile
devices
Storage HP High-Performance Secure Hard
Disk
Control-panel display and
Touchscreen control panel
input
Print Prints 46 pages per minute (ppm) on
A4 and 45 ppm on letter-size paper
A2W77A
A2W78A
A2W79A
D7P73A
Easy-access USB printing (no
computer required)
Mobile printing solutions
For more information
●
HP ePrint via email
●
HP ePrint software
1
about Mobile printing
●
solutions see:
www.hpconnected.com
www.hp.com/go/
LaserJetMobilePrinting
(English only)
www.hp.com/go/
eprintsoftware
HP ePrint app
●
HP ePrint Enterprise
●
HP ePrint Home & Biz
●
HP Printer Control app
●
Google Cloud Print
●
AirPrint
www.hp.com/go/
eprintenterprise
www.google.com/
cloudprint/learn
www.hp.com/go/airprint
ENWW Product comparison 3
M855dn
M855xh
M855x+
M855x+
Supported operating
systems2,
3
Windows XP SP3 or later, 32-bit and
64-bit
NOTE: The software installer does
not support the 64-bit version, but
the print driver supports it.
NOTE: Microsoft retired mainstream
support for Windows XP in April 2009.
HP will continue to provide best-
eort support for the discontinued XP
operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not
supported by the software installer or
the print driver.
Windows 7 SP1 or later, 32-bit and
64-bit
Windows 8, 32-bit and 64-bit
Windows 2003 Server SP2 or later,
32-bit and 64-bit
NOTE: The software installer does
not support the 64-bit version, but
the print driver supports it.
A2W77A
A2W78A
A2W79A
D7P73A
NOTE: Microsoft retired mainstream
support for Windows Server 2003 in
July 2010. HP will continue to provide
best-eort support for the
discontinued Server 2003 operating
system.
Windows Server 2008, 32-bit and 64-
bit
Windows Server 2008 R2, 64-bit
Windows Server 2012, 64-bit
Mac OS X 10.6, 10.7 Lion, and 10.8
Mountain Lion
1
The HP ePrint Software supports the following operating systems: Windows® XP SP3 or greater (32-bit) up to ePrint Software version
3; Windows Vista® (32-bit and 64-bit); Windows 7 SP 1 or later (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X
versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to
the in-box software installation CD. For a current list of supported operating systems, go to www.hp.com/support/colorljM855 for
HP's all-inclusive help for your product. If you are located outside the US, go to www.hp.com/support, select a country/region, and
then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware.
Click the operating system version, and then click the Download button.
3
The HP Software Installer CD installs the HP PCL 6 discrete driver for Windows operating systems along with other optional software.
Mac installer software is not included on the CD. The CD provides steps to download the Mac installer software from www.hp.com. The
steps to download the Mac installer software are as follows: Go to www.hp.com/support, select the country/region, and then click
Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware. Click the
operating system version, and then click the Download button.
4 Chapter 1 Product introduction ENWW
Product views
M855x+M855xhM855dn
1 2 3 4
5
6
7
8
9
10
11
●
Product front view
●
Product back view
●
Interface ports
●
Control-panel view
Product front view
1 Output bin
2 Control panel with color touchscreen display (tilts up for easier viewing)
3 Easy-access USB port (for printing without a computer)
4 Hardware integration pocket (for connecting accessory and third-party devices)
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Tray 2
8 On/o button
9 Front door (access to the toner cartridges and imaging drums)
10 3x500-sheet paper feeder
11 3,500-sheet high-capacity input tray
NOTE: An administrator must enable this port before use.
ENWW Product views 5
Product back view
1
2
3
4
1 Formatter (contains the interface ports)
2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only)
3 Power connection
4 Model and serial number label
6 Chapter 1 Product introduction ENWW
Interface ports
1
2
3
4
5
1 Slot for a cable-type security lock
2 Local area network (LAN) Ethernet (RJ-45) network port
3 USB port for connecting external USB devices (this port might be covered)
4 Hi-Speed USB 2.0 printing port
NOTE: For Easy-access USB printing, use the USB port near the control panel.
5 Foreign interface harness (for connecting third-party devices)
ENWW Product views 7
Control-panel view
4 5 6 7 8 9
10
11
1
2
3
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by touching the Home button on the left side of the product
control panel. You can also touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1 Home button and light Touch to return to the product Home screen at any time.
2 Product status The status line provides information about the overall product status.
3 HP logo or Home button
4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
5 Sign In or Sign Out
button
6 Language Selection
button
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
8 Network button Touch the Network button to nd information about the network connection.
9 Help button Touch the Help button to open the embedded help system.
On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.
cancel or continue the job.
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
Touch the Language Selection button to select the language for the control-panel display.
8 Chapter 1 Product introduction ENWW
10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
11 Features Depending on the product conguration, the features that appear in this area can include any of the
following items:
●
Quick Sets
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
ENWW Product views 9
Finishing accessory views
2
1
5
6
7
8
9
3
4
These nishing devices are available as accessories for this product.
●
Stapler/stacker and stapler/stacker with hole punch
●
Booklet maker and booklet maker with hole punch
Stapler/stacker and stapler/stacker with hole punch
1 Stapler/stacker output bins
2 Stapler/stacker output slot
3 Front door
4 Stapler 1
5 Top left door
6 Hole-punch unit (hole punch models only)
7 Hole-punch alignment knob (hole punch models only)
8 Chad collector (hole punch models only)
9 Hole-punch door (hole punch models only)
10 Chapter 1 Product introduction ENWW
Booklet maker and booklet maker with hole punch
3
2
9
10
11
12
13
5
6
1
4
7
8
14
15
1 Booklet output bin
2 Stapler/stacker output bins
3 Stapler/stacker output slot
4 Lower booklet door (access for clearing jams)
5 Front left door
6 Stapler 1
7 Lower paper delivery guide
8 Upper paper delivery guide
9 Top left door
10 Hole-punch unit (hole punch models only)
11 Hole-punch alignment knob (hole punch models only)
12 Chad collector (hole punch models only)
13 Hole-punch door (hole punch models only)
14 Paper-advancement knobs for clearing jams
15 Saddle-stitch carriage, access to stapler 2 and stapler 3
ENWW Finishing accessory views 11
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
In the US, go to www.hp.com/support/colorljM855 for HP's all-inclusive help for your product.
Outside the US, follow these steps:
1. Go to www.hp.com/support.
2. Select your country/region.
3. Click Product Support & Troubleshooting.
4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search.
Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
12 Chapter 1 Product introduction ENWW
2 Paper trays
●
Congure trays for paper type and size
●
Load Tray 1
●
Load Tray 2
●
Load the 3x500-sheet trays
●
Load the 3,500-sheet high-capacity tray
●
Congure the default staple location
●
Congure the default hole punch location
For more information:
In the US, go to www.hp.com/support/colorljM855.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 13
Congure trays for paper type and size
The product automatically prompts you to congure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not congured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is congured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper
loaded in Tray 1.
Congure a tray when loading paper
1. Load paper in the tray.
2. The tray conguration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
dierent paper size or type.
4. Select the correct type and size, and then touch the OK button.
Congure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
3. Load the tray with the specied type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
dierent paper size or type.
5. Select the correct type and size, and then touch the OK button.
Congure a tray by using the control panel
You can also congure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to congure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.
14 Chapter 2 Paper trays ENWW
Load Tray 1
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Load paper in the tray. See Table 2-1 Tray 1 paper
orientation on page 16.
TIP: To achieve the highest print-quality, HP
recommends that you load the paper long-edge
rst.
ENWW Load Tray 1 15
4. Make sure that the paper ts under the ll line on
the paper guides.
5. Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted, letterhead, or
labels
Portrait 1-sided printing Face-down
Top edge toward the back of the product
16 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the back of the product
Prepunched Portrait 1-sided printing Face-down
Holes towards the right of the tray
Preprinted or letterhead Landscape 1-sided printing Face-down
Top edge toward the right
ENWW Load Tray 1 17
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-up
Top edge toward the left
Envelopes Short edge of the envelope
feeding into the product
1-sided printing Face-down
Top edge toward the back of the product
18 Chapter 2 Paper trays ENWW
Load Tray 2
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides
by squeezing the adjustment latches and sliding
the guides to the size of the paper being used.
3. Load paper into the tray. Check the paper to
verify the guides lightly touch the stack, but do
not bend it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or
the paper might jam.
ENWW Load Tray 2 19
4. Close the tray.
Y
X
5. The control panel shows the tray’s paper type
and size. If the conguration is not correct, follow
the instructions on the control panel to change
the type or size.
6. For custom-size paper, you need to specify the X
and Y dimensions for the paper when the prompt
displays on the product control panel.
Table 2-2 Tray 2 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted or letterhead Portrait 1-sided printing Face-up
Top edge at the back of the tray
20 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Automatic 2-sided printing Face-down
Top edge at the back of the tray
Landscape 1-sided printing Face-up
Bottom edge toward the right side of the tray
Automatic 2-sided printing Face-down
Top edge toward the right side of the tray
ENWW Load Tray 2 21
Table 2-2 Tray 2 paper orientation (continued)
Paper type Image orientation Duplex mode How to load paper
Prepunched Portrait 1-sided printing Holes toward the left side of the tray
Automatic 2–sided printing Holes toward the right side of the tray
22 Chapter 2 Paper trays ENWW
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