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HP LaserJet M4345 MFP
Service Manual
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HP LaserJet M4345 MFP
Service Manual
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Copyright and License
Trademark Credits
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number CB425-90908
Edition 1, 10/2006
Java™ is a US trademark of Sun
Microsystems, Inc.
®
Windows
NT
, Windows® XP, and Windows
®
are U.S. registered trademarks of
Microsoft Corporation.
Linux is a U.S. registered trademark of
Linus Torvalds.
UNIX® is a registered trademark of The
Open Group.
Adobe® and PostScript® are trademarks
of Adobe Systems Incorporated.
PANTONE®* *Pantone, Inc.'s checkstandard trademark for color.
ENERGY STAR
®
logo
are U.S. registered marks of the
®
and the ENERGY STAR
United States Environmental Protection
Agency.
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Table of contents
1 Product information
Device comparison ................................................................................................................................ 2
Features comparison ............................................................................................................................. 3
Walkaround ............................................................................................................................................ 6
Accessories and supplies ..................................................................................................... 7
Interface ports ....................................................................................................................... 8
Locking and unlocking optional accessories ........................................................................ 8
Media specifications ............................................................................................................................ 10
Select print media ............................................................................................................... 10
General media specifications .............................................................................................. 14
Media considerations .......................................................................................................... 14
Envelopes ........................................................................................................... 14
Envelopes with double side seams ................................................... 15
Envelopes with adhesive strips or flaps ............................................ 16
Envelope margins .............................................................................. 16
Envelope storage ............................................................................... 16
Labels ................................................................................................................. 16
Label construction ............................................................................. 16
Transparencies .................................................................................................. 16
Card stock and heavy media ............................................................................. 17
Card stock construction ..................................................................... 17
Card stock guidelines ........................................................................ 17
Letterhead and preprinted forms ........................................................................ 17
Select the correct fuser mode ............................................................................ 18
2 Installation
Site preparation ................................................................................................................................... 22
Operating environment ....................................................................................................... 22
Installation checklist ............................................................................................................................. 24
Optional output and input devices ....................................................................................................... 26
Connect to a computer or network ...................................................................................................... 27
USB configuration ............................................................................................................... 27
Network connection ............................................................................................................
Fax connection .................................................................................................................... 28
Analog faxing ..................................................................................................... 28
Connecting the fax accessory to a phone line .................................. 28
Configuring and using the fax features ............................................. 29
Digital faxing ....................................................................................................... 29
Device software ................................................................................................................................... 30
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Supported operating systems ............................................................................................. 30
Supported operating systems ............................................................................................. 31
Select the correct printer driver ........................................................................................... 32
Universal printer drivers ..................................................................................... 32
Driver Autoconfiguration ..................................................................................... 32
Update Now ........................................................................................................ 33
HP Driver Preconfiguration ................................................................................ 33
Priority for print settings ...................................................................................................... 33
Open the printer drivers ...................................................................................................... 34
Software for Macintosh computers ..................................................................................... 35
Remove software from Macintosh operating systems ....................................... 35
Utilities ................................................................................................................................. 36
HP Web Jetadmin .............................................................................................. 36
Embedded Web server ...................................................................................... 36
HP Easy Printer Care software .......................................................................... 37
Supported operating systems ............................................................ 37
Supported browsers .......................................................................... 37
Other components and utilities .......................................................................... 37
Network configuration .......................................................................................................................... 38
Configure TCP/IPv4 parameters ......................................................................................... 38
Change the IP address ...................................................................................... 38
Set the subnet mask .......................................................................................... 39
Set the default gateway ...................................................................................... 39
Configure TCP/IPv6 parameters ......................................................................................... 40
Disable network protocols (optional) .................................................................................. 40
Disable IPX/SPX ................................................................................................ 40
Disable AppleTalk .............................................................................................. 41
Disable DLC/LLC ............................................................................................... 41
HP Jetdirect EIO print servers ............................................................................................ 41
Security features .................................................................................................................................. 42
Securing the embedded Web server .................................................................................. 42
Foreign Interface Harness (FIH) ......................................................................................... 42
Requirements ..................................................................................................... 42
Using the FIH ..................................................................................................... 42
Secure Disk Erase .............................................................................................................. 43
Data affected ...................................................................................................... 44
Gaining access to Secure Disk Erase ................................................................ 44
Additional Information ........................................................................................ 44
Job-storage features ........................................................................................................... 4 4
HP DSS authentication ....................................................................................................... 44
Locking the control-panel menus ........................................................................................ 44
Locking the formatter cage ................................................................................................. 45
3 Manage and maintain the device
Control-panel menus ........................................................................................................................... 48
Use the control panel .......................................................................................................... 4 8
Control-panel layout ........................................................................................... 48
Home screen ...................................................................................................... 49
Buttons on the touchscreen ............................................................................... 50
Control-panel help system ................................................................................. 50
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Navigate the Administration menu ...................................................................................... 50
Information menu ................................................................................................................ 51
Default Job Options menu .................................................................................................. 52
Default Options for Originals .............................................................................. 53
Default Copy Options ......................................................................................... 54
Default Fax Options ........................................................................................... 55
Default E-mail Options ....................................................................................... 56
Default Send to Folder Options .......................................................................... 57
Default Print Options .......................................................................................... 58
Time/Scheduling menu ....................................................................................................... 58
Management menu ............................................................................................................. 59
Initial Setup menu ............................................................................................................... 60
Networking and I/O ............................................................................................ 60
Fax Setup ........................................................................................................... 68
E-mail Setup ....................................................................................................... 71
Send Setup menu .............................................................................................. 71
Device Behavior menu ........................................................................................................ 71
Print Quality menu .............................................................................................................. 75
Troubleshooting menu ........................................................................................................ 77
Resets menu ....................................................................................................................... 79
Service menu ...................................................................................................................... 80
Use information pages ......................................................................................................................... 82
Configure e-mail alerts ........................................................................................................................ 84
HP Easy Printer Care software ........................................................................................................... 85
Open the HP Toolbox FX .................................................................................................... 85
HP Toolbox FX sections ..................................................................................................... 85
Use the embedded Web server ........................................................................................................... 87
Open the embedded Web server by using a network connection ...................................... 87
Embedded Web server sections ......................................................................................... 87
Use HP Web Jetadmin software ......................................................................................................... 90
Use the HP Printer Utility for Macintosh .............................................................................................. 91
Open the HP Printer Utility .................................................................................................. 91
HP Printer Utility features ...................................................................................................
Manage supplies .................................................................................................................................. 93
Supplies life expectancy ..................................................................................................... 93
Change the print cartridge .................................................................................................. 93
Manage the print cartridge .................................................................................................. 93
Print-cartridge storage ........................................................................................ 93
Use genuine HP print cartridges ........................................................................ 93
HP policy on non-HP print cartridges ................................................................. 94
Print-cartridge authentication ............................................................................. 94
HP fraud hotline and Web site ........................................................................... 94
Clean the device .................................................................................................................................. 95
Clean the exterior ................................................................................................................ 95
Clean the scanner glass ..................................................................................................... 95
Clean the scanner lid backing ............................................................................................. 96
Clean the paper path .......................................................................................................... 96
Clean the document feeder ................................................................................................ 96
Clean the document feeder delivery system ...................................................... 97
Clean the document feeder-rollers ..................................................................... 98
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Set the real-time clock ....................................................................................................................... 100
Set the date and time ........................................................................................................ 100
Set the wake time ............................................................................................................. 101
Set the sleep delay ........................................................................................................... 101
Upgrading the firmware ..................................................................................................................... 102
Determining the current level of firmware ......................................................................... 102
Downloading the new firmware from the HP Web site ..................................................... 102
Transferring the new firmware to the MFP ....................................................................... 102
Upgrading the HP Jetdirect firmware ................................................................................ 105
Calibrate the scanner ........................................................................................................................ 106
Calibrate the control panel ................................................................................................................. 107
Disable Embedded Jetdirect I/O ........................................................................................................ 108
Select the MFP language .................................................................................................................. 109
4 Theory of operation
Basic operation .................................................................................................................................. 112
Sequence of operation (printer) ........................................................................................ 112
Sequence of operation (scanner) ..................................................................................... 113
Formatter system ............................................................................................................................... 114
Sleep mode ....................................................................................................................... 114
Resolution Enhancement technology (REt) ...................................................................... 114
EconoMode ....................................................................................................................... 115
Input/output ....................................................................................................................... 115
CPU ................................................................................................................................... 115
Memory ............................................................................................................................. 115
PJL overview ..................................................................................................................... 116
PML ................................................................................................................................... 116
Control panel ..................................................................................................................... 116
Scanner interface .............................................................................................................. 116
Engine-control system ....................................................................................................................... 117
DC controller PCA ............................................................................................................. 117
Motors and fans ................................................................................................................ 119
Engine power supply circuit .............................................................................................. 120
Fuser control ..................................................................................................................... 121
Set the date format ........................................................................................... 100
Set the date ...................................................................................................... 100
Set the time format ........................................................................................... 100
Set the time ...................................................................................................... 100
Using FTP to upgrade the firmware on a network connection ........................ 102
Using HP Web Jetadmin to upgrade the firmware .......................................... 104
Using MS-DOS commands to upgrade the firmware ...................................... 104
Hard disk .......................................................................................................... 115
Random-access memory ................................................................................. 115
DIMM slot ......................................................................................................... 115
Firmware .......................................................................................................... 115
Nonvolatile memory ......................................................................................... 116
HP Memory Enhancement technology ............................................................ 116
Motor and fan functions .................................................................................... 119
Ambient-temperature detection ........................................................................ 120
Fuser over-temperature protection .................................................................. 122
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High-voltage power supply ............................................................................................... 124
Low-voltage power supply ................................................................................................ 125
Overcurrent/overvoltage protection .................................................................................. 127
Toner detection ................................................................................................................. 127
Cartridge detection ............................................................................................................ 127
Laser/scanner system ....................................................................................................................... 128
Laser/scanner control ....................................................................................................... 129
Image-formation system .................................................................................................................... 131
Print cartridge .................................................................................................................... 132
Cartridge memory ............................................................................................ 132
Image-formation process .................................................................................................. 133
Pickup, feed, and delivery system ..................................................................................................... 135
Pickup-and-feed block ...................................................................................................... 138
Printing from tray 1 ........................................................................................... 139
Printing from tray 2 ........................................................................................... 140
Media-size detection ....................................................................... 141
Cassette media-size detection ....................................... 141
Media-length detection ................................................... 141
Media-width detection ..................................................... 141
Cassette pickup operation ............................................................... 141
Lifter-driver operation ...................................................................... 143
Multifeed prevention ........................................................................ 143
Distance-between-pages adjustment .............................................. 144
Media-skew prevention .................................................................................... 145
Feed-speed control .......................................................................................... 147
Fusing and reversing/delivery block ................................................................................. 148
Fusing ............................................................................................................... 148
Face-down delivery .......................................................................................... 148
Face-up delivery ............................................................................................... 149
Jam detection .................................................................................................................... 151
Pickup delay jam from tray 1 ............................................................................ 151
Pickup delay jam from tray 2 ............................................................................ 151
Pickup stationary jam ....................................................................................... 151
Fuser-delivery delay jam .................................................................................. 152
Fuser wrapping jam .......................................................................................... 152
Fuser-delivery stationary jam when feeding regular-size media ..................... 152
Fuser-delivery stationary jam when feeding custom-size media ..................... 152
Reversing delay jam (face-down delivery only) ............................................... 152
Reversing stationary jam (face-down delivery only) ........................................ 152
Delivery delay jam during face-down delivery ................................................. 153
Delivery delay jam during face-up delivery ...................................................... 153
Delivery stationary jam during face-down delivery .......................................... 153
Delivery stationary jam during face-up delivery ............................................... 153
Door-open jam ................................................................................................. 153
Residual-media jam ......................................................................................... 153
Printing from the 500-sheet feeder ................................................................................... 154
500-sheet feeder pickup and feeding .............................................................. 155
Duplex-printing unit ........................................................................................................... 157
Reversing/duplexing pickup ............................................................................. 157
Duplex-printing jam detection .......................................................................... 158
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Duplex-unit-pickup delay jam .......................................................... 158
Duplex-unit stationary jam ............................................................... 159
Duplex-unit delay jam ...................................................................... 159
3-bin mailbox system ......................................................................................................................... 160
Stacker mode .................................................................................................................... 162
Mailbox mode .................................................................................................................... 162
Function-separator mode .................................................................................................. 162
Jam detection .................................................................................................................... 162
Feed-delay jam ................................................................................................ 163
Feed-stationary jam ......................................................................................... 163
Residual-media jam ......................................................................................... 163
Power-on sequence .......................................................................................................... 163
MBM driver ........................................................................................................................ 164
MBM switches and sensors .............................................................................................. 167
MBM PCBs ....................................................................................................................... 168
MBM list of signals ............................................................................................................ 169
Stapler/stacker system ...................................................................................................................... 171
Power-on sequence .......................................................................................................... 171
Staple mode ...................................................................................................................... 172
Jogger operation ............................................................................................................... 178
Jogger home-position detection ....................................................................................... 182
Stacker mode .................................................................................................................... 184
Jam detection .................................................................................................................... 184
Stapler unit ........................................................................................................................ 185
Staple home position detection ........................................................................ 186
Self-priming detection ...................................................................................... 186
Staple level detection ....................................................................................... 186
Stapler/stacker switches and sensors .............................................................................. 187
Stapler/stacker motors, solenoid, and fan ........................................................................ 189
Stapler/stacker PCBs ........................................................................................................ 190
Stapler/stacker driver PCB ............................................................................................... 193
Stapler/stacker driver list of signals .................................................................................. 195
Scanner system ................................................................................................................................. 198
Electrical system ............................................................................................................... 198
Motors and fans ................................................................................................................ 200
Optical assembly ............................................................................................................... 200
ADF feed system .............................................................................................................. 202
Jam detection .................................................................................................................... 202
Residual-media jam ......................................................................................... 202
ADF pickup jam ................................................................................................ 203
ADF jam ........................................................................................................... 203
Registration sensor jam ................................................................... 203
Read sensor jam ............................................................................. 203
Exit sensor jam ................................................................................ 203
ADF cover open jam ........................................................................................ 203
ADF open jam .................................................................................................. 203
Locations of major components ........................................................................................................ 204
Sensors and switches ....................................................................................................... 204
Cassette sensors ............................................................................................. 204
Sensors in the print-cartridge area ................................................................... 205
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Motors, fans, solenoids, and clutch .................................................................................. 208
Scanner and ADF components ......................................................................................... 215
5 Removal and replacement
Service approach ............................................................................................................................... 220
Removal and replacement strategy ................................................................................................... 221
Required tools ................................................................................................................... 221
Before performing service ................................................................................................. 221
After completing service ................................................................................................... 222
Screws that are used in the MFP ..................................................................................... 222
User-replaceable parts ...................................................................................................................... 224
Print cartridge .................................................................................................................... 224
Control-panel overlays ...................................................................................................... 224
Control panel ..................................................................................................................... 225
Transfer roller .................................................................................................................... 226
ADF input tray ................................................................................................................... 227
ADF pickup and feed rollers ............................................................................................. 228
ADF separation pad .......................................................................................................... 229
ADF delivery guide (clear mylar sheet) ............................................................................ 231
Output-bin assembly ......................................................................................................... 233
Duplex-printing unit ........................................................................................................... 234
Fuser-entrance guide ........................................................................................................ 235
Fuser ................................................................................................................................. 235
Tray 2, 3, 4, or 5 pickup and feed rollers .......................................................................... 236
Tray 1 pickup roller ........................................................................................................... 237
Scanner filter cover and scanner filter .............................................................................. 238
ADF-hinge flap .................................................................................................................. 239
Formatter cover and formatter .......................................................................................... 240
Hard drive ......................................................................................................................... 242
DIMM ................................................................................................................................. 243
Fax accessory ................................................................................................................... 244
Covers, doors, and external panels ................................................................................................... 246
Top-cover flatbed flange ................................................................................................... 246
Sensors on the reversing unit (top side) .......................................................... 205
Sensors in the interior of the MFP ................................................................... 206
Output-bin detection switch, SW103 ................................................................ 207
Tray 1 paper-present sensor, PS105 ............................................................... 207
Top-cover switch, SW101 ................................................................................ 208
Tray 2 jam-access-cover switch, SW105 ......................................................... 208
Front-side fans ................................................................................................. 209
Rear-side fans .................................................................................................. 210
Rear-side motors (1 of 2) ................................................................................. 210
Rear-side motors (2 of 2) ................................................................................. 211
Rear-side solenoid ........................................................................................... 212
Reversing-unit motors and solenoids .............................................................. 213
Right, rear corner components (1 of 2) ............................................................ 214
Right, rear corner components (2 of 2) ............................................................ 215
ADF output-bin-full sensor ............................................................................... 215
ADF pickup assembly sensors ......................................................................... 216
ADF motors, solenoid, and sensors ................................................................. 216
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Front cover ........................................................................................................................ 247
Back cover ........................................................................................................................ 251
Internal assemblies ............................................................................................................................ 253
Reversing-separation-guide assembly ............................................................................. 253
Reversing assembly .......................................................................................................... 254
Main fan (FN101) and reversing-unit fan (FN103) ........................................................... 258
Thermistor (TH3) ............................................................................................................... 263
Tray 2 jam-access-cover switch (SW105) ........................................................................ 265
Tray 1 assembly ................................................................................................................ 267
Front-cover support ........................................................................................................... 269
Tray 1 feed-assembly ....................................................................................................... 271
Feed-roller assembly ........................................................................................................ 278
DC controller ..................................................................................................................... 280
Main motor (M101) ............................................................................................................ 283
DC controller fan (FN104) ................................................................................................. 284
Print-cartridge fan (FN102) ............................................................................................... 285
Print-cartridge motor (M102) ............................................................................................. 287
Top-cover switch (SW101) ............................................................................................... 290
Registration assembly ...................................................................................................... 292
Paper-pickup-drive assembly ........................................................................................... 295
Lifter-drive assembly ......................................................................................................... 298
Power-factor-correction (PFC) power supply ................................................................... 301
Engine power supply ........................................................................................................ 306
Paper-feed assembly ........................................................................................................ 311
Tray 2 detection switch ..................................................................................................... 312
Paper-size-detection switch (SW102) .............................................................................. 313
Tray 2 paper-present sensor (PS101) .............................................................................. 314
Laser/scanner .................................................................................................................
Output-bin-full sensor ....................................................................................................... 316
ADF and scanner components .......................................................................................................... 319
ADF assembly ................................................................................................................... 319
Scanner assembly ............................................................................................................ 321
Scanner-controller PCA .................................................................................................... 326
ADF components ............................................................................................................................... 327
ADF output-bin extension ................................................................................................. 327
ADF white mylar-backing .................................................................................................. 328
ADF front cover ................................................................................................................. 330
ADF rear cover .................................................................................................................. 331
ADF left-side cover ........................................................................................................... 332
ADF jam-access cover and latch ...................................................................................... 334
ADF leading-edge and paper-present sensors ................................................................ 335
ADF hinges ....................................................................................................................... 337
500-sheet feeder components ........................................................................................................... 339
500-sheet-feeder pickup and feed rollers ......................................................................... 339
Stapler/stacker components .............................................................................................................. 340
Delivery tray ...................................................................................................................... 340
Front cover ........................................................................................................................ 340
Rear cover ........................................................................................................................ 340
Left cover .......................................................................................................................... 341
Top cover .......................................................................................................................... 341
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3-bin mailbox components ................................................................................................................. 350
6 Problem solving
Problem-solving checklist .................................................................................................................. 359
Problem-solving flowchart ................................................................................................................. 360
Power-on checks ............................................................................................................................... 364
Formatter lights .................................................................................................................................. 366
Diagrams for troubleshooting ............................................................................................................ 368
Solve general device problems ......................................................................................................... 379
Control-panel message types ............................................................................................................ 382
Control-panel messages .................................................................................................................... 383
Common causes of jams ................................................................................................................... 399
Clear jams .......................................................................................................................................... 400
Clear staple jams ............................................................................................................................... 416
Solve print-quality problems .............................................................................................................. 418
Bottom cover ..................................................................................................................... 342
Stapler unit ........................................................................................................................ 343
Jogger unit ........................................................................................................................ 344
Stapler/stacker driver PCB ............................................................................................... 348
Rear cover ........................................................................................................................ 350
Front cover ........................................................................................................................ 350
Delivery tray ...................................................................................................................... 350
Left cover .......................................................................................................................... 351
Upper cover ...................................................................................................................... 351
Right-door unit .................................................................................................................. 352
Bottom cover ..................................................................................................................... 354
MBM driver PCB ............................................................................................................... 355
Factors that affect performance ........................................................................................ 359
Power-on troubleshooting overview ................................................................................. 364
HP Jetdirect Inside LEDs .................................................................................................. 366
Heartbeat LED .................................................................................................................. 366
Fax LED ............................................................................................................................ 367
DC controller connections ................................................................................................. 368
Scanner-controller PCA connections ................................................................................ 370
General timing chart ......................................................................................................... 371
General circuit diagrams ................................................................................................... 37
Clear jams from the top-cover and print-cartridge areas .................................................. 401
Clear jams from the optional envelope-feeder area ......................................................... 403
Clear jams from the tray 1 area ........................................................................................ 405
Clear jams from the tray 2, 3, 4, or 5 areas ...................................................................... 406
Clear jams from the optional duplexer .............................................................................. 408
Clear jams from the output areas ..................................................................................... 409
Clear jams from the fuser ................................................................................................. 410
Clear jams from the document feeder .............................................................................. 413
Solve repeated jams ......................................................................................................... 414
Paper-path test ................................................................................................................. 415
Print-quality problems associated with media .................................................................. 418
Print-quality problems associated with the environment .................................................. 418
Print-quality problems associated with jams ..................................................................... 418
Overhead transparency defects ........................................................................................ 418
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Image defect examples ..................................................................................................... 419
Light print (partial page) ................................................................................... 419
Light print (entire page) .................................................................................... 419
Specs ............................................................................................................... 420
Dropouts ........................................................................................................... 420
Lines ................................................................................................................. 421
Gray background .............................................................................................. 421
Toner smear ..................................................................................................... 422
Loose toner ...................................................................................................... 423
Repeating defects ............................................................................................ 423
Repeating image .............................................................................................. 424
Misformed characters ....................................................................................... 424
Page skew ........................................................................................................ 425
Curl or wave ..................................................................................................... 425
Wrinkles or creases .......................................................................................... 426
Vertical white lines ........................................................................................... 427
Tire tracks ......................................................................................................... 427
White spots on black ........................................................................................ 428
Scattered lines ................................................................................................. 428
Blurred print ...................................................................................................... 429
Random image repetition ................................................................................. 429
Repetitive defect ruler ...................................................................................... 431
Solve network printing problems ....................................................................................................... 433
Solve copy problems ......................................................................................................................... 434
Prevent copy problems ..................................................................................................... 434
Image problems ................................................................................................................ 434
Media-handling problems ................................................................................................. 435
Performance problems ..................................................................................................... 437
Solve fax problems ............................................................................................................................ 438
Solve sending problems ................................................................................................... 438
Solve receiving problems .................................................................................................. 439
Solve e-mail problems ....................................................................................................................... 441
Validate the SMTP gateway address ............................................................................... 441
Validate the LDAP gateway address ................................................................................ 441
Solve network connectivity problems ................................................................................................ 442
Troubleshooting network printing problems ...................................................................... 442
Loopback test .................................................................................................................... 442
Ping test ............................................................................................................................ 443
Solve stapler/stacker problems ......................................................................................................... 444
Solve 3-bin mailbox problems ........................................................................................................... 451
Functional checks .............................................................................................................................. 454
Early boot diagnostic test .................................................................................................. 454
Engine test ........................................................................................................................ 454
Formatter test .................................................................................................................... 455
Half self-test ...................................................................................................................... 455
Drum-rotation test ............................................................................................................. 456
MFP resets ........................................................................................................................................ 457
Cold reset .......................................................................................................................... 457
NVRAM initialization ......................................................................................................... 457
Hard-disk initialization ....................................................................................................... 458
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Individual component diagnostics ..................................................................................................... 459
Paper-path-sensor test ..................................................................................................... 459
Manual sensor test ............................................................................................................ 459
Scanner tests .................................................................................................................... 460
Component test ................................................................................................................. 461
Service ID .......................................................................................................................................... 462
Restoring the Service ID ................................................................................................... 462
Converting the service ID to an actual date ...................................................................... 462
Troubleshooting the embedded HP Jetdirect print server ................................................................. 463
Firmware-stack trace ......................................................................................................................... 464
Solve common Windows problems .................................................................................................. 465
Solve common Macintosh problems ................................................................................................. 466
Solve Linux problems ........................................................................................................................ 469
Solve PostScript problems ................................................................................................................ 470
General problems ............................................................................................................. 470
7 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................. 472
Order directly from HP ...................................................................................................... 472
Order through service or support providers ...................................................................... 472
Order directly through the embedded Web server ........................................................... 472
How to use the parts lists and diagrams ........................................................................................... 472
Screws that are used in the MFP ...................................................................................................... 473
Customer-replaceable parts and accessories ................................................................................... 474
Accessories ....................................................................................................................... 474
Customer-replaceable components (print engine) ........................................................... 476
Customer-replaceable components (ADF and scanner) .................................................. 478
Cables and interfaces ....................................................................................................... 4
Control panel and control-panel overlays ......................................................................... 483
Memory ............................................................................................................................. 485
Print cartridge and maintenance kits ................................................................................ 487
Documentation, software, and training material ................................................................................ 490
Assembly locations ............................................................................................................................ 492
External components ......................................................................................................................... 496
Print-engine internal components ...................................................................................................... 498
Upper-plate assembly ....................................................................................................... 498
Internal components (1 of 5) ............................................................................................. 500
Internal components (2 of 5) ............................................................................................. 502
Internal components (3 of 5) ............................................................................................. 504
Internal components (4 of 5) ............................................................................................. 506
Internal components (5 of 5) ............................................................................................. 508
Electrical/forward assembly .............................................................................................. 510
Main drive assembly ......................................................................................................... 512
Paper-pickup-drive assembly ........................................................................................... 514
Lifter-drive assembly ......................................................................................................... 516
Cassette ............................................................................................................................ 518
Paper-feed roller assembly ............................................................................................... 520
Registration assembly ...................................................................................................... 522
Multipurpose assembly ..................................................................................................... 524
Reverse assembly ............................................................................................................ 526
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Reverse-separation-guide assembly ................................................................................ 528
Delivery assembly ............................................................................................................. 530
Fuser ................................................................................................................................. 532
ADF components ............................................................................................................................... 534
ADF assembly ................................................................................................................... 534
ADF internal components (1 of 3) ..................................................................................... 536
ADF internal components (2 of 3) ..................................................................................... 538
ADF internal components (3 of 3) ..................................................................................... 540
ADF input tray ................................................................................................................... 542
ADF separation pad .......................................................................................................... 544
ADF separation-pad case ................................................................................................. 546
ADF pickup-roller assembly .............................................................................................. 548
ADF pickup-roller cover .................................................................................................... 550
ADF mylar-holder assembly ............................................................................................. 552
ADF mylar replacement kit ............................................................................................... 554
Scanner components ......................................................................................................................... 556
Scanner-base components ............................................................................................... 556
Scanner flatbed-unit assembly ......................................................................................... 558
Scanner covers ................................................................................................................. 560
Cassette ............................................................................................................................................. 562
Optional devices ................................................................................................................................ 564
Duplex-printing accessory ................................................................................................ 564
Stapler/stacker .................................................................................................................. 566
3-bin mailbox ..................................................................................................................... 568
Alphabetical parts list ......................................................................................................................... 570
Numerical parts list ............................................................................................................................ 586
Appendix A Specifications
Physical specifications ....................................................................................................................... 604
Electrical specifications ..................................................................................................................... 604
Acoustic specifications ...................................................................................................................... 605
Operating environment ...................................................................................................................... 606
Appendix B Product warranty statements
Hewlett-Packard limited warranty statement ..................................................................................... 607
Customer Self Repair Warranty Service ........................................................................................... 608
HP Customer Care ............................................................................................................................ 609
Online Services ................................................................................................................. 609
Telephone support ............................................................................................................ 609
Software utilities, drivers, and electronic information ....................................................... 609
Fax accessory support ...................................................................................................... 609
HP direct ordering for accessories or supplies ................................................................. 609
HP service information ...................................................................................................... 609
HP service agreements .................................................................................................... 609
HP Toolbox FX .................................................................................................................. 610
HP support and information for Macintosh computers ..................................................... 610
HP maintenance agreements ............................................................................................................ 611
On-site service agreements .............................................................................................. 611
Next-day on-site service ................................................................................... 611
Weekly (volume) on-site service ...................................................................... 611
xiv ENWW
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Repacking the device ....................................................................................................... 611
Extended warranty ............................................................................................................ 612
Appendix C Regulatory information
FCC regulations ................................................................................................................................. 614
Environmental product stewardship program .................................................................................... 615
Protecting the environment ............................................................................................... 615
Ozone production .............................................................................................................. 615
Power consumption .......................................................................................................... 615
Toner consumption ........................................................................................................... 615
Paper use .......................................................................................................................... 615
Plastics .............................................................................................................................. 615
HP LaserJet print supplies ................................................................................................ 616
HP print supplies returns and recycling program information .......................................... 616
Paper ................................................................................................................................. 616
Material restrictions ........................................................................................................... 617
Disposal of waste equipment by users in private households in the European Union .... 617
Material Safety Data Sheet (MSDS) ................................................................................. 618
For more information ........................................................................................................ 618
Telecom statement ............................................................................................................................ 619
Declaration of conformity ................................................................................................................... 620
Safety statements .............................................................................................................................. 621
Laser safety ...................................................................................................................... 621
Canadian DOC regulations ............................................................................................... 621
VCCI statement (Japan) ................................................................................................... 621
Power cord statement (Japan) .......................................................................................... 621
EMI statement (Korea) ...................................................................................................... 621
Laser statement for Finland .............................................................................................. 621
Index .................................................................................................................................................................. 623
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xvi ENWW
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1 Product information
The HP LaserJet M4345 is designed to be shared by a workgroup. Use the MFP to copy and print
black-and-white documents or to digitally send black-and-white documents. The MFP is a standalone
copier that does not require connection to a computer. With the optional HP LaserJet Analog Fax
Accessory 300 User Guide (included with some models), the MFP can also send and receive faxes.
If you have not done so, see the HP LaserJet M4345 Getting Started Guide for setup instructions.
This chapter introduces the following topics:
Device comparison
●
Features comparison
●
Walkaround
●
●
Media specifications
ENWW 1
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Device comparison
HP LaserJet M4345 MFP (base model)
The HP LaserJet M4345 is the base model, and comes
standard with the following items:
A 100-sheet multipurpose input tray (tray 1)
●
Three 500-sheet input trays
●
Automatic document feeder (ADF) that holds up to 50
●
pages
HP Jetdirect embedded print server for connecting to a
●
10/100Base-T network
256 megabytes (MB) synchronous dynamic random
●
access memory (SDRAM)
HP LaserJet M4345xs MFP
HP LaserJet M4345x MFP
The HP LaserJet M4345x includes all of the features of the
base model plus the following items:
Automatic duplex printing accessory (duplexer)
●
Additional 500-sheet feeder (tray 3)
●
33.6 kbps analog-fax accessory
●
HP LaserJet M4345xm MFP
The HP LaserJet M4345xs includes all of the features of the
base model plus the following items:
Automatic duplex printing accessory (duplexer)
●
Additional 500-sheet feeder (tray 3)
●
33.6 kbps analog-fax accessory
●
Stapler/stacker accessory
●
● Cabinet/stand
The HP LaserJet M4345xm includes all of the features of the
base model plus the following items:
Automatic duplex printing accessory (duplexer)
●
Additional 500-sheet feeder (tray 3)
●
33.6 kbps analog-fax accessory
●
3-bin mailbox accessory
●
● Cabinet/stand
2 Chapter 1 Product information ENWW
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Features comparison
Feature HP LaserJet M4345
Functions ● Two-sided copying (duplexing)
Image modification
●
Color digital sending
●
Document finishing
●
Speed and throughput
Resolution
Memory
45 pages per minute (ppm) when scanning and printing
●
on letter-size paper; 43(ppm) when copying and
printing on A4-size paper
25% to 400% scalability when using the scanner glass
●
25% to 200% scalability when using the automatic
●
document feeder (ADF)
Less than 10 seconds to print the first page
●
Transmit Once, Raster Image Processing (RIP) ONCE
●
technology
Duty cycle of up to 200,000 pages per month
●
1200 dots per inch (dpi) with Resolution Enhancement
●
technology (REt)
FastRes1200 provides 1200 dpi quality at full speed
●
Up to 220 levels of gray
●
256 megabytes (MB) of random-access memory
●
(RAM), expandable to 512 MB by using an industry
standard 100-pin double data rate memory module
(DDR SDRAM DIMM)
Memory Enhancement technology (MEt) that
●
automatically compresses data to use RAM more
efficiently
User interface
Language and fonts
Graphical touchscreen control panel
●
An embedded Web server to gain access to support
●
and order supplies (for network-connected products)
● HP Easy Printer Care software (a Web-based status
and troubleshooting tool).
HP PCL 6
●
HP PCL5
●
Printer Management Language
●
PDF
●
XHTML
●
80 scalable TrueType typefaces
●
HP PostScript 3 emulation
●
ENWW Features comparison 3
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Copying and sending
Modes for text, graphics, and mixed text and graphics
●
formats
A job-interrupt feature (at copy boundaries)
●
Xenon lamp for instant-on copying
●
Multiple pages per sheet
●
Operator attendance animations (for example, jam
●
recovery)
E-mail compatibility
●
A sleep feature that saves energy
●
Automatic duplex (two-sided) scanning
●
NOTE An automatic duplex printing accessory is
required for two-sided copying.
NOTE To use e-mail functionality, the device must
be connected to an IP-based server that has simple
mail transfer protocol (SMTP). This server can be
on the local area network or at an outside Internet
service provider (ISP). HP recommends that the
device be located on the same local area network
(LAN) as the SMTP server. If you are using an ISP,
you must connect to the ISP by using a digital
subscriber line (DSL) connection. If you obtain email services from an ISP, ask the ISP to provide
the correct SMTP address.
Dial-up connections are not supported. If you do not
have an SMTP server on your network, you can
purchase third-party software that allows you to
create an SMTP server.
Print cartridge
Paper Input ● Tray 1 (multipurpose tray): A multipurpose tray for
Prints up to 18,000 pages at 5% coverage.
●
No-shake cartridge design
●
Authentic HP print cartridge detection
●
paper, transparencies, labels, and envelopes. Holds up
to 100 sheets of paper or 10 envelopes.
Tray 2 and optional trays 3, 4, and 5: 500-sheet
●
trays. These trays automatically detect standard paper
sizes up to Legal and accommodate printing on customsize paper.
Automatic document feeder (ADF): Holds up to 50
●
sheets of paper.
Duplex printing and copying: With the optional
●
duplexing accessory, provides two-sided printing and
copying (printing on both sides of the paper).
ADF duplex scanning: The ADF has an automatic
●
duplex feature for scanning two-sided documents.
Optional envelope feeder: Holds up to 75 envelopes.
●
4 Chapter 1 Product information ENWW
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Paper output
Connectivity
Standard output bin: The standard output bin is
●
located on the left side of the device. This bin can hold
up to 500 sheets of paper.
ADF output bin: The ADF output bin is underneath the
●
ADF input tray. The bin holds up to 50 sheets, and the
device automatically stops when this bin is full.
Optional stapler/stacker: The stapler/stacker staples
●
up to 30 sheets and stacks up to 500 sheets.
Optional 3-bin mailbox: One bin stacks up to 500
●
sheets, and two bins stack up to 100 sheets each for a
total capacity of 700 sheets.
A Foreign interface harness (FIH) connection (AUX) for
●
connecting other devices
Local area network (LAN) connector (RJ-45) for the
●
embedded HP Jetdirect print server
Optional analog-fax card
●
Optional HP Digital Sending Software (DSS)
●
High-speed USB 2.0
●
Jetlink for paper handling solutions
●
Optional HP Jetdirect enhanced input/output (EIO) print
●
server cards:
Environmental features
Security features
LocalTalk
●
Fast Ethernet 10/100TX
●
Ethernet 802.11b wireless
●
Bluetooth wireless printer adapter
●
Infrared adapter
●
The Sleep setting saves energy (meets ENERGY
●
STAR guidelines).
Foreign interface harness (FIH)
●
Secure Disk Erase
●
Security lock
●
Job retention
●
DSS authentication
●
ENWW Features comparison 5
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Walkaround
1 Document-feeder assembly
2 Document-feeder top cover
3 Document-feeder input tray
4 Top cover (provides access to the print cartridge)
5 Top-cover lever
6 Tray 1 (multipurpose tray)
7 Jam-access lever
8 Tray-number indicator
9 Paper-level indicator
10 Control-panel keypad
11 Control-panel display
12 Control-panel status lights
13 Scanner lock
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14 Output bin
15 Optional duplexer
16 On/off switch
17 Power connection
18 Interface ports
19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory)
Accessories and supplies
1 500-sheet feeder (Q5968A)
2 Duplexer (Q5969A)
3 Envelope feeder (Q2438B)
4 Stapler/stacker (Q5691A)
5 Memory DIMM
ENWW Walkaround 7
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6 HP Jetdirect print server (EIO card)
7 Hard-disk accessory (EIO card)
8 Storage cabinet/stand (Q5970A)
9 3-bin mailbox (Q5692A)
10 Staple cartridge (C8091A)
11 Print cartridge (Q5945A)
12 HP LaserJet Analog Fax Accessory 300 (Q3701A)
NOTE The device accommodates up to three optional 500-sheet feeders. HP recommends
using a cabinet when using the optional 500-sheet feeders.
Interface ports
1 EIO slot
2 Network connection (embedded HP Jetdirect print server)
3 Foreign interface harness (FIH) port
4 High-speed USB 2.0 device port
5 Telephone-line connection (for the optional analog-fax accessory)
Locking and unlocking optional accessories
For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the
cabinet are automatically locked to the bottom of the device. When accessories are installed, verify
that the lock on each accessory is in the rear (locked) position.
To unlock the accessories, slide the lever to the forward (unlocked) position.
8 Chapter 1 Product information ENWW
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ENWW Walkaround 9
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Media specifications
Select print media
Table 1-1 Supported types of media
Type of media Tray 1 Trays 2, 3,
Plain X X X X X X
Preprinted X X X X X X
Letterhead X X X X X X
Transparency X X X
Prepunched X X X X X
Labels X X X X X
Bond X X X X X X
Recycled X X X X X X
Color X X X X X X
Cardstock X X
Rough X X X X X X
Envelope X X
1
Face-up delivery only.
2
If a 3-bin mailbox is installed, select the bottom bin when printing on cardstock. Media weights that
are 200g/m
2
or greater are supported only in the bottom bin.
4, and 5
Optional duplexer Optional
envelope feeder
3-bin mailbox or
stacker part of
stapler/stacker
12
X
1
X
Stapler part of
stapler/stacker
10 Chapter 1 Product information ENWW
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Table 1-2 Tray 1 supported sizes and weights
Size
Dimensions
1
Letter 216 x 279 mm (8.5 x 11 inches)
A4 210 x 297 mm (8.3 x 11.7 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
Executive 184 x 267 mm (7.3 x 10.5 inches)
Statement 140 x 216 mm (5.5 x 8.5 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)
Executive (JIS) 216 x 330 mm (8.5 x 13 inches)
D Postcard (JIS) 148 x 200 mm (5.8 x 7.9 inches)
16K 197 x 273 mm (7.75 x 10.75 inches)
Custom
Minimum: 76 x 127 mm (3 x 5
inches)
Maximum: 216 x 356 mm (8.5 x 14
inches)
Envelope Commercial #10
105 x 241 mm (4.1 x 9.5 inches)
Weight
Capacity
2
60 to 200g/m2 (16 to 53 lb) 100 sheets of 75g/m2 (20 lb)
paper
75 to 105g/m2 (20 to 28 lb)
10 envelopes
Envelope DL ISO
110 x 220 mm (4.3 x 8.7 inches)
Envelope C5 ISO 162 x 229 mm (6.4 x 9.0 inches)
Envelope B5 ISO 176 x 250 mm (6.9 x 9.8 inches)
Envelope Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
ENWW Media specifications 11
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Table 1-3 Trays 2, 3, 4, and 5 supported sizes and weights
Size
Letter 216 x 279 mm (8.5 x 11 inches)
A4
Executive 184 x 267 mm (7.3 x 10.5 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
Executive (JIS) 216 x 330 mm (8.5 x 13 inches)
16K 197 x 273 mm (7.75 x 10.75 inches)
Custom
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
Dimensions
210 x 297 mm (8.3 x 11.7 inches)
Minimum: 148 x 210 mm (5.8 x 8.3
inches)
Maximum: 216 x 356 mm (8.5 x 14
inches)
1
Weight
60 to 120g/m2 (16 to 32 lb) 500 sheets of 75g/m2 (20 lb)
Capacity
paper
2
Table 1-4 Optional duplexer supported sizes and weights
Size Dimensions Weight
Letter 216 x 279 mm (8.5 x 11 inches)
A4
Executive 184 x 267 mm (7.3 x 10.5 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)
A5 148 x 210 mm (5.8 x 8.3 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
Executive (JIS) 216 x 330 mm (8.5 x 13 inches)
16K 197 x 273 mm (7.75 x 10.75 inches)
210 x 297 mm (8.3 x 11.7 inches)
60 to 120g/m2 (16 to 32 lb)
12 Chapter 1 Product information ENWW
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Table 1-5 Optional envelope feeder supported sizes and weights
Size Dimensions Weight
Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches)
Commercial #10
105 x 241 mm (4.1 x 9.5 inches)
75 to 105g/m2 (20 to 28 lb)
Capacity
75 envelopes
DL ISO 110 x 220 mm (4.3 x 8.7 inches)
C5 ISO 162 x 229 mm (6.4 x 9.0 inches)
B5 ISO 176 x 250 mm (6.9 x 9.8 inches)
Table 1-6 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights
Size
Dimensions
1
Weight
Capacity
Letter 216 x 279 mm (8.5 x 11 inches) For the stacker on the stapler/
stacker or the lower bin on the
A4
Executive 184 x 267 mm (7.3 x 10.5 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
B5 (JIS) 182 x 257 mm (7.2 x 10.1 inches)
210 x 297 mm (8.3 x 11.7 inches)
3-bin mailbox: 500 sheets of
75g/m
For the top two bins on the 3bin mailbox: each can hold 100
sheets of 75g/m
A5 148 x 210 mm (5.8 x 8.3 inches)
Statement 140 x 216 mm (5.5 x 8.5 inches)
2
2
(20 lb) paper
2
(20 lb) paper.
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
Executive(JIS) 216 x 330 mm (8.5 x 13 inches)
DPostcard (JIS) 148 x 200 mm (5.8 x 7.9 inches)
16K 197 x 273 mm (7.75 x 10.75 inches)
Envelope #10
3
Envelope Monarch #7-3/4
Envelope C5 ISO
Envelope DL ISO
Envelope B5 ISO
3
3
3
Custom
3
105 x 241 mm (4.1 x 9.5 inches)
98 x 191 mm (3.9 x 7.5 inches)
162 x 229 mm (6.4 x 9.0 inches)
110 x 220 mm (4.3 x 8.7 inches)
176 x 250 mm (6.7 x 9.8 mm)
Minimum: 76 x 127 mm (3 x 5 inches)
Maximum: 216 x 356 mm (8.5 x 14
inches)
1
The MFP supports a wide range of sizes. Check the MFP software for supported sizes.
2
Capacity can vary depending on paper weight and thickness, as well as environmental conditions.
3
Face-up delivery only.
ENWW Media specifications 13
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Table 1-7 Stapler part of the optional stapler/stacker supported sizes and weights
Size Dimensions Weight Capacity
Letter 216 x 279 mm (8.5 x 11 inches) For plain media: 60 to 120g/
A4
Legal 216 x 356 mm (8.5 x 14 inches)
8.5 x 13 216 x 330 mm (8.5 x 13 inches)
Executive(JIS) 216 x 330 mm (8.5 x 13 inches)
210 x 297 mm (8.3 x 11.7 inches)
2
m
(16 to 32 lb)
For thick media: 128 to 199g/
2
m
(34 to 53 lb)
For plain media: 30 sheets of 75g/
m
For glossy media: 20 sheets
For thick media: the stack height
must not exceed 7 mm (0.27 inch)
Table 1-8 ADF supported sizes and weights
Size Dimensions Weight Capacity
Letter 216 x 279 mm (8.5 x 11 inches)
A4
A5 148 x 210 mm (5.8 x 8.3 inches)
Legal 216 x 356 mm (8.5 x 14 inches)
210 x 297 mm (8.3 x 11.7 inches)
60 to 120g/m2 (16 to 32 lb) 50 sheets of 75g/m2 (20 lb) paper
General media specifications
For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family
Print Media Guide (available at
http://www.hp.com/support/ljpaperguide) .
2
(20 lb) paper
Category Specifications
Acid content 5.5 pH to 8.0 pH
Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils)
Curl in ream Flat within 5 mm (0.02 in)
Cut edge conditions Cut with sharp blades with no visible fray.
Fusing compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200°
Grain Long grain
Moisture content 4% to 6% by weight
Smoothness 100 to 250 Sheffield
Media considerations
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes
C (392°F) for 0.1 second.
14 Chapter 1 Product information ENWW
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depends upon the quality of the envelopes. When selecting envelopes, consider the following
components:
●
Weight: The weight of the envelope paper should not exceed 105g/m
occur.
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl,
●
and should not contain air.
Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
●
Temperature: You should use envelopes that are compatible with the heat and pressure of the
●
printer.
Size: You should use only envelopes within the following size ranges.
●
Minimum: 76 x 127 mm (3 x 5 inches)
●
Maximum: 216 x 356 mm (8.5 x 14 inches)
●
NOTE Use only tray 1 or the optional envelope feeder to print envelopes. You might
experience some jams when using any media with a length less than 178 mm (7 inches). This
might be caused by paper that has been affected by environmental conditions. For optimum
performance, make sure you are storing and handling the paper correctly. Also, choose
envelopes in the printer driver.
Envelopes with double side seams
Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal
seams. This style might be more likely to wrinkle. Be sure the seam extends all the way to the corner
of the envelope as illustrated below.
2
(28 lb) or jamming might
1 Acceptable envelope construction
2 Unacceptable envelope construction
ENWW Media specifications 15
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Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might
cause wrinkling, creasing, or even jams and might even damage the fuser.
Envelope margins
The following gives typical address margins for a commercial #10 or DL envelope.
Type of address Top margin Left margin
Return address 15 mm (0.6 inch) 15 mm (0.6 inch)
Delivery address 51 mm (2.0 inches) 89 mm (3.5 inches)
NOTE For the best print quality, position margins no closer than 15 mm (0.6 inch) from the
edges of the envelope. Avoid printing over the area where the envelope's seams meet.
Envelope storage
Proper storage of envelopes helps contribute to print quality. Envelopes should be stored flat. If air is
trapped in an envelope, creating an air bubble, then the envelope might wrinkle during printing.
Labels
CAUTION To avoid damaging the MFP, use only labels recommended for laser printers.
Never print on the same sheet of labels more than once or print on a partial sheet of labels.
Label construction
When selecting labels, consider the quality of each component:
Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's fusing
●
temperature.
Arrangement: Only use labels with no exposed backing between them. Labels can peel off
●
sheets with spaces between the labels, causing serious jams.
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
●
direction.
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
●
NOTE Choose labels in the printer driver.
Transparencies
Transparencies used in the printer must be able to withstand 200°C (392°F), the printer's fusing
temperature.
CAUTION To avoid damaging the MFP, use only transparencies recommended for use in
HP LaserJet printers, such as HP-brand transparencies.
16 Chapter 1 Product information ENWW
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NOTE Choose transparencies in the printer driver.
Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and
postcards. Some card stock performs better than others because its construction is better suited for
feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 157g/m
heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or
excessive mechanical wear.
NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity
and if you use paper with a smoothness rating of 100-180 Sheffield.
Card stock construction
2
(42 lb). Paper that is too
●
Smoothness: 135-157g/m
Sheffield. 60-135g/m
2
(16-36 lb) card stock should have a smoothness rating of 100-250
Sheffield.
Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.
●
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
●
Sizes: Only use card stock within the following size ranges:
●
Minimum: 76 x 127 mm (3 x 5 in.)
●
Maximum: 216 x 356 mm (8.5 x 14.0 in.)
●
Card stock guidelines
Set margins at least 2 mm (0.08 in.) away from the edges.
Letterhead and preprinted forms
Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser
modes that are available on some printer models in order to achieve adequate toner adhesion.
NOTE Some page-to-page variation is normal when printing with laser printers. This
variation cannot be observed when printing on plain paper. However, this variation is obvious
when printing on preprinted forms because the lines and boxes are already placed on the page.
2
(36-42 lb) card stock should have a smoothness rating of 100-180
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the
following guidelines:
Avoid using low-temperature inks (the kind used with some types of thermography).
●
Use preprinted forms and letterhead paper that have been printed by offset lithography or
●
engraving.
ENWW Media specifications 17
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Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
●
undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or
oil-based inks meet this requirement.
When the form is preprinted, be careful not to change the moisture content of the paper, and do
●
not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.
Avoid processing preprinted forms that have a finish or coating.
●
Avoid using heavily embossed or raised-letterhead papers.
●
Avoid papers that have heavily textured surfaces.
●
Avoid using offset powders or other materials that prevent printed forms from sticking together.
●
Select the correct fuser mode
The device automatically adjusts the fuser mode based on the media type to which the tray is set.
For example, heavy paper, such as card stock, might need a higher fuser-mode setting in order to
make the toner adhere better to the page, but transparencies need a lower fuser-mode setting to
avoid damage to the device. The default setting generally provides the best performance for most
print-media types.
The fuser mode can be changed only if the media type has been set for the tray that you are using.
After the media type has been set for the tray, then the fuser mode for that type can be changed on
the Administration menu in the Print Quality submenu at the device control panel. See
menu on page 75.
Print Quality
NOTE Using the High 1 or High 2 fuser mode setting improves the ability of the toner to
adhere to paper, but it might cause other problems, such as excessive curl. The device might
print at a slower speed when the fuser mode is set to High 1 or High 2. The table below
describes the ideal fuser mode setting for supported media types.
18 Chapter 1 Product information ENWW
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Media type Fuser mode setting
Plain Normal
Preprinted Normal
Letterhead Normal
Transparency Low 2
Prepunched Normal
Labels Normal
Bond Normal
Recycled Normal
Color Normal
Light Low 1
Card stock Normal
Rough High 1
Envelope Normal
To reset the fuser modes to the default settings, touch the Administration menu at the device control
panel. Touch Print Quality, touch Fuser Modes, and then touch Restore Modes.
ENWW Media specifications 19
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20 Chapter 1 Product information ENWW
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2 Installation
This chapter contains information about the following topics:
●
Site preparation
Installation checklist
●
Optional output and input devices
●
Connect to a computer or network
●
Device software
●
●
Network configuration
Security features
●
ENWW 21
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Site preparation
Below are recommendations for the printer location and placement.
Operating environment
The printer must be kept in a proper location to maintain the performance level that has been set at
the factory.
The printer must have the required clearance around it.
863.6 mm
34 inches
546 mm
21.5 inches
122 mm
4.8 inches
109.2 cm
43 inches
419.1 mm
16.5 inches
787mm
30 inches
Figure 2-1 Printer dimensions
Place the MFP in a location that offers the following:
A well-ventilated, dust-free area
●
A constant temperature and humidity (Do not install near water sources, humidifiers, air
●
conditioners, refrigerators, or other major appliances.)
A hard, level surface (not more than a 2° angle)
●
Keep the MFP away from the following:
● Direct sunlight, dust, open flames, or water
Direct flow of exhaust from air ventilation systems
●
Magnets and devices that emit a magnetic field
●
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Areas subject to vibration
●
Walls or other objects. There must be enough space around the printer for proper access and
●
ventilation
ENWW Site preparation 23
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Installation checklist
When setting up the MFP for the first time, perform the following tasks to ensure that the MFP is
installed correctly.
Table 2-1 Installation checklist
Task Details
Connect the MFP to an adequate power source. The MFP requires a minimum of 15 amps for 110-volt
Install the MFP in a location that has enough space. Make sure that all sides of the MFP are easily
Place the MFP on a sturdy, level surface. Place the MFP on a hard surface so it does not shift
Install media in tray 2 and install the print cartridge. Use media that meets HP specifications. See the HP
Connect the network cable to the HP Jetdirect port on
the left side of the MFP. Also connect the fax line if an
HP LaserJet analog fax accessory 300 is installed.
Move the scanner shipping lock to the unlocked position. Raise the ADF. The scanner shipping lock is to the left
models or 8 amps for 220-volt models. Do not connect
the MFP to a power strip or to an uninterruptible power
supply (UPS). Attaching other devices to the same
power source can cause intermittent problems.
accessible. If the space around the MFP is too tight,
clearing jams and servicing the MFP are more difficult.
when opening and closing the MFP components. If the
MFP is on a cabinet/stand, make sure that the feet are
level and stable.
LaserJet Printer Family Print Media Guide, which is
available for download in .PDF format at
http://www.hp.com/support/ljpaperguide.
Be sure to remove the sealing tape from the print
cartridge. It is possible to insert the print cartridge
without removing the sealing tape, but an error
message appears on the control-panel display.
The fax should be connected to a single analog
telephone line that will be used for the fax only and not
shared with a telephone or other device.
of the scanner glass. Move the switch toward the front
of the MFP to unlock it.
Set the correct language, date, and time. During initial setup, follow the directions on the control
Prepare the MFP for digital sending by configuring the
e-mail gateways.
If a fax accessory is installed, configure it for sending
and receiving faxes.
panel when prompted to set the language, date and time.
To change the language after initial setup, touch
Administration, Device Behavior, and Language. Then
select the desired language from a list.
To change the current date and time after initial setup,
touch Administration, Time/Scheduling, and Date/Time.
From the Home screen, touch Administration, Initial
Setup, E-mail Setup, Find Send Gateways, and OK. If
auto-discovery does not find the e-mail gateways,
obtain the addresses from your network administrator
and manually configure these on the MFP.
Use the Fax Wizard to set up the fax for the first time.
To make changes later, use the following procedure:
From the Home screen, touch Administration, Initial
Setup, Fax Setup, and Required Settings. Provide the
24 Chapter 2 Installation ENWW
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Table 2-1 Installation checklist (continued)
Task Details
date, time, location, and fax-header information. See
details in the HP LaserJet Analog Fax Accessory 300
User Guide.
Print the Configuration page to verify that the MFP is
able to print.
Verify that each of the following items is listed on the
Configuration page:
The LDAP Gateway Address
●
The SMTP Gateway Address
●
All optional devices
●
If a fax accessory is installed, the Modem Status
●
should indicate “Operational/Enabled.”
On the embedded Jetdirect page, make sure that
●
the IP address is valid and that the Status indicates
“I/O Card Ready.”
Make a copy by using the scanner glass to verify that
the scanner is working.
Make a copy by using the ADF to verify that it is working.
If a fax accessory is installed, send a test fax to verify
that it is set up correctly.
Digitally send a document by using the e-mail feature.
Send a print job to the MFP from a computer to verify
that the printer driver software is installed correctly.
From the Home screen, touch Administration,
Information, Configuration Page,Configuration Page,
and Print.
Make sure that all users are aware of the user-training
CD that came with the MFP.
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Optional output and input devices
Several paper-handling devices are available for the MFP.
A 3-bin mailbox
●
A stapler/stacker
●
Up to three 500-sheet feeders
●
An envelope feeder
●
A cabinet/stand (use with the optional 500-sheet feeders)
●
Each of these accessories comes with an installation guide that explains how to install it. After
installing an accessory, print a Configuration page to verify that the accessory was installed
successfully. If the accessory is installed correctly, it is listed on the Configuration page in the section
for Paper trays and options.
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Connect to a computer or network
The MFP has five ports for connecting to a computer or a network. The ports are at the left, rear
corner of the MFP.
1 EIO slot
2 Network connection (embedded HP Jetdirect print server)
3 Foreign interface harness (FIH) port
4 High-speed USB 2.0 device port
5 Telephone-line connection (for the optional analog-fax accessory)
USB configuration
This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.
ENWW Connect to a computer or network 27
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Figure 2-2 USB connection
1 USB connector
2 USB port (type B)
Network connection
When installing the MFP on a network, connect the network cable to the embedded HP Jetdirect
print server before installing the MFP software.
For complete information about installing the MFP on a network, see the network installation guide
that was included with the MFP.
Fax connection
The HP LaserJet M4345x MFP, HP LaserJet M4345xs MFP, and HP LaserJet M4345xm MFP
models come with an HP LaserJet analog fax accessory 300 already installed. For the HP LaserJet
M4345 MFP (base model), you can order this accessory as an option. Microsoft
can also install the optional HP Digital Sending Software (HP DSS), which provides digital faxing
services, and the Send Fax driver, which allows you to use a computer to send a fax through the MFP.
For complete instructions for configuring the fax accessory and for using the fax features, see the
HP LaserJet Analog Fax Accessory 300 User Guide. This guide is included on the software CD that
comes with the MFP.
®
Windows® users
Analog faxing
When the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone
fax machine.
Connecting the fax accessory to a phone line
When connecting the fax accessory to a phone line, ensure that the phone line being used for the fax
accessory is a dedicated line that is not used by any other devices. Also, this line should be an
analog line because the fax will not function correctly if it is connected to some digital PBX systems.
If you are not sure whether you have an analog or digital phone line, contact your telecom provider.
28 Chapter 2 Installation ENWW
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NOTE HP recommends using the phone cord that comes with the fax accessory to ensure
that the accessory functions correctly.
Follow these instructions to connect the fax accessory to a phone jack.
1. Locate the phone cord that is included with the fax accessory kit. Connect one end of the phone
cord into the fax accessory phone jack that is on the formatter. Push the connector until it clicks.
CAUTION Be sure to connect the phone line to the fax accessory port , which is near
the bottom of the formatter. Do not connect the phone line to the HP Jetdirect LAN port,
which is nearer the top of the formatter.
2. Connect the other end of the phone cord into the phone jack on the wall. Push the connector
until it clicks or until it is firmly seated. Because different types of connectors are used in
different countries/regions, the connector might not make an audible click.
Configuring and using the fax features
Before you can use the fax features, you must configure them in the control-panel menus. For
complete information about configuring and using the fax accessory, and for information about
troubleshooting problems with the fax accessory, see the HP LaserJet Analog Fax
Accessory 300 User Guide, which is provided with the fax accessory.
Use the Send Fax driver to send a fax from a computer without going to the MFP control panel. See
the HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide for more information.
The HP LaserJet Analog Fax Accessory 300 User Guide and the HP LaserJet MFP Analog Fax
Accessory 300 Send Fax Driver Guide are both available on the MFP software CD.
Digital faxing
Digital faxing is available when you install the optional HP Digital Sending Software. For information
about ordering this software, go to
With digital faxing, the MFP does not need to be connected directly to a phone line. Instead, the MFP
can send a fax in one of three ways:
LAN fax sends faxes through a third-party fax provider.
●
Microsoft Windows 2000 fax is a fax modem and Digital Sender Module on a computer that
●
allows the computer to operate as a turnkey gateway fax.
Internet fax uses an Internet fax provider to process faxes, and the fax is delivered on a
●
traditional fax machine or sent to the user’s e-mail.
http://www.hp.com/go/ljm4345mfp_software.
For complete information about using digital faxing, see the documentation that is provided with the
HP Digital Sending Software.
ENWW Connect to a computer or network 29
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Device software
The printing-system software is included with the device. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers
for access to the features and communication with the computer.
NOTE For a list of printer drivers and updated software, go to http://www.hp.com/go/
m4345_software.
Supported operating systems
The CD-ROM that accompanies the device contains software that runs on the following operating
systems:
Microsoft Windows 98 and Windows Millennium Edition (Me)
●
Microsoft Windows NT 4.0 (printer driver only)
●
Microsoft Windows 2000, Windows XP, and Windows Server 2003
●
Macintosh OS Version 9.1 and later, and Macintosh OS X Version 10.1 and later
●
The most recent printer drivers for all the supported operating systems are available at
http://www.hp.com/support/ljm4345mfp. If you do not have access to the Internet, see the support
flyer that came in the box for information about obtaining the most recent software.
The following table lists the available software for the HP LaserJet M4345 Series MFP.
Software Windows 98/Me Windows
Windows Installer x x
1
PCL 5
PCL 6 x x
PostScript emulation x x x
HP Easy Printer Care x x
HP Web Jetadmin
Macintosh Installer x
Macintosh PostScript Printer
Description (PPD) files
IBM drivers
Model scripts
1
Install by using the Add Printer wizard.
2
Mac OS X V10.2 or higher, TCP/IP required
3
Available only on the World Wide Web.
3
3
3
x x
x x
x
x
x
2000/XP/
Server 2003
Mac OS UNIX/Linux OS/2
2
x
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NOTE You can also purchase the optional HP Digital Sending Software, which provides
digital-fax capability. For more information, go to
Supported operating systems
The device supports the following operating systems:
http://www.hp.com/support/ljm4345mfp.
Full software installation
Windows XP (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
●
Windows 2000
●
Mac OS X V10.2.8, V10.3, V10.4 and later
●
Printer driver only
Linux (Web only)
●
UNIX model scripts (Web only)
●
NOTE For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported.
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Select the correct printer driver
Printer drivers allow you to gain access to the features of the device and allow the computer to
communicate with the device (using a printer language). Check the installation notes and readme
files on the CD for additional software and languages.
The device uses the PCL 5, PCL 6, and PostScript 3 emulation printer description language (PDL)
drivers.
Use the PCL 6 printer driver for the best overall performance.
●
● Use the PCL 5 printer driver for general office printing.
Use the PS driver for printing from PostScript-based programs, for compatibility with PostScript
●
Level 3 needs, or for PS flash font support.
Operating system
Windows 2000
Windows XP (32-bit)
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Mac OS X V10.2 and later
1
Not all features are available from all drivers or operating systems.
2
For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL5 driver from
1
2
3
http://www.hp.com/go/m4345_software.
3
For Windows XP (64-bit), download the PCL6 driver from http://www.hp.com/go/m4345_software.
The printer drivers include online Help that has instructions for common printing tasks and also
describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Universal printer drivers
The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation
and HP PCL 5 versions of a single driver that provides access to almost any HP device while
providing system administrator with tools to manage devices more effectively. The Universal Print
Driver is included on the device CD, under the Optional Software section. For more information, go to
www.hp.com/go/universalprintdriver.
PCL5 PCL6 PS3 emulation
Driver Autoconfiguration
The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and
Windows XP feature automatic discovery and driver configuration for device accessories at the time
of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit,
optional paper trays, and dual inline memory modules (DIMMs).
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Update Now
If you have modified the device configuration since installation, the driver can be automatically
updated with the new configuration. In the Properties dialog box (see
on page 34), on the Device Settings tab, click the Update Now button to update the driver.
HP Driver Preconfiguration
HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize
and distribute HP software in managed corporate printing environments. Using HP Driver
Preconfiguration, information technology (IT) administrators can preconfigure the printing and default
settings for HP printer drivers before installing the drivers in the network environment. For more
information, see the HP Driver Preconfiguration Support Guide, which is available at
hpdpc_sw.
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE The names of commands and dialog boxes might vary depending on your software
program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the
●
program you are working in to open this dialog box. Settings changed here override settings
changed anywhere else.
Open the printer drivers
www.hp.com/go/
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the
●
program you are working in to open this dialog box. Settings changed in the Print dialog box
have a lower priority and do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to
●
open the printer driver. Settings changed in the Printer Properties dialog box do not override
settings anywhere else in the printing software.
Default printer driver settings: The default printer driver settings determine the settings used
●
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties
dialog boxes.
Printer control panel settings: Settings changed at the printer control panel have a lower
●
priority than changes made anywhere else.
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Open the printer drivers
Operating System To change the settings for all
Windows 2000, XP,
and Server 2003
Mac OS X V10.2.8,
V10.3, V10.4 and
later
print jobs until the software
program is closed
1. On the File menu in the
software program, click
Print.
2. Select the driver, and then
click Properties or
Preferences.
The steps can vary; this
procedure is most common.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
To change the default
settings for all print jobs
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the driver icon,
and then select Printing
Preferences.
1. On the File menu, click
Print.
2. Change the settings that
you want on the various
pop-up menus.
3. On the Presets pop-up
menu, click Save as and
type a name for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.
To change the device
configuration settings
1. Click Start, click Settings,
and then click Printers or
Printers and Faxes.
2. Right-click the driver icon,
and then select Properties.
3. Click the Device Settings
tab.
1. In the Finder, on the Go
menu, click Applications.
2. Open Utilities, and then
open Print Center (OS X
V10.2.8) or Printer Setup
Utility.
3. Click on the print queue.
4. On the Printers menu,
click Show Info.
5. Click the Installable
Options menu.
NOTE Configuration
settings might not be
available in Classic
mode.
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Software for Macintosh computers
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions
(PDEs), and the HP Printer Utility for use with Macintosh computers.
For network connections, use the embedded Web server (EWS) to configure the device.
The printing system software includes the following components:
PostScript Printer Description (PPD) files
●
The PPDs, in combination with the Apple PostScript printer drivers, provide access to device
features. Use the Apple PostScript printer driver that comes with the computer.
●
HP Printer Utility
Use the HP Printer Utility to set up device features that are not available in the printer driver:
Name the device.
●
Assign the device to a zone on the network.
●
Assign an internet protocol (IP) address to the device.
●
Download files and fonts.
●
Configure the device for IP or AppleTalk printing.
●
You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or
is connected to a TCP/IP-based network.
NOTE The HP Printer Utility is supported for Mac OS X V10.2 or later.
Remove software from Macintosh operating systems
To remove the software from a Macintosh computer, drag the PPD files to the trash can.
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Utilities
The device is equipped with several utilities that make it easy to monitor and manage the device on a
network.
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within
your intranet, and it should be be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
www.hp.com/go/webjetadmin.
visit
When installed on a host server, any client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later)
by navigating to the HP Web Jetadmin host.
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
Use information pages on page 82.)
see
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 36.
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HP Easy Printer Care software
The HP Easy Printer Care software is a program that you can use for the following tasks:
Checking the device status
●
Checking the supplies status
●
Setting up alerts
●
Viewing device documentation
●
● Gaining access to troubleshooting and maintenance tools
You can view the HP Easy Printer Care software when the device is directly connected to your
computer or when it is connected to a network. To download the HP Easy Printer Care software, go
http://www.hp.com/go/easyprintercare.
to
Supported operating systems
For information about supported operating systems, go to
Supported browsers
To use the HP Toolbox FX, you must have one of the following browsers:
Microsoft Internet Explorer 5.5 or later
●
● Netscape Navigator 7.0 or later
Opera Software ASA Opera 6.05 or later
●
All pages can be printed from the browser.
Other components and utilities
Windows Macintosh OS
Software installer — automates the printing system
●
installation
Online Web registration
●
www.hp.com/go/easyprintercare.
PostScript Printer Description files (PPDs) — use with
●
the Apple PostScript drivers that come with the Mac OS
The HP Printer Utility — change device settings, view
●
status, and set up printer-event notification from a Mac.
This utility is supported for Mac OS X V10.2 and later.
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Network configuration
You might need to configure certain network parameters on the device. You can configure these
parameters in the following locations:
Installation software
●
Device control panel
●
Embedded Web server
●
Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh)
●
NOTE For more information about using the embedded Web server, see Embedded Web
server on page 36
For more information on supported networks and network configuration tools, see the HP Jetdirect
Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print
server is installed.
This section contains the following information about configuring network parameters:
Configure TCP/IPv4 parameters
●
Configure TCP/IPv6 parameters
●
Disable network protocols (optional)
●
HP Jetdirect EIO print servers
●
Configure TCP/IPv4 parameters
If your network doesn't provide automatic IP addressing through DHCP, BOOTP, RARP, or another
method, you might need to enter the following parameters manually before you can print over the
network:
IP address (4 bytes)
●
Subnet mask (4 bytes)
●
Default gateway (4 bytes)
●
Change the IP address
You can view the current IP address of the device from the control-panel Home screen by touching
Network Address.
Use the following procedure to change the IP address manually.
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
4. Touch Embedded Jetdirect.
5. Touch TCP/IP.
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6. Touch IPV4 Settings.
7. Touch Config Method.
8. Touch Manual.
9. Touch Save.
10. Touch Manual Settings.
11. Touch IP Address.
12. Touch the IP Address text box.
13. Use the touchscreen keypad to type the IP address.
14. Touch OK.
15. Touch Save.
Set the subnet mask
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
4. Touch Embedded Jetdirect.
5. Touch TCP/IP.
6. Touch IPV4 Settings.
7. Touch Config Method.
8. Touch Manual.
9. Touch Save.
10. Touch Manual Settings.
11. Touch Subnet Mask.
12. Touch the Subnet Mask text box.
13. Use the touchscreen keypad to type the subnet mask.
14. Touch OK.
15. Touch Save.
Set the default gateway
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
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4. Touch Embedded Jetdirect.
5. Touch TCP/IP.
6. Touch IPV4 Settings.
7. Touch Config Method.
8. Touch Manual.
9. Touch Save.
10. Touch Manual Settings.
11. Touch Default Gateway.
12. Touch the Default Gateway text box.
13. Use the touchscreen keyboard to type the default gateway.
14. Touch OK.
15. Touch Save.
Configure TCP/IPv6 parameters
For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Print
Server Administrator's Guide.
Disable network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the
following benefits:
It decreases device-generated network traffic.
●
It prevents unauthorized users from printing to the device.
●
It provides only pertinent information on the configuration page.
●
● It allows the device control panel to display protocol-specific error and warning messages.
Disable IPX/SPX
NOTE Do not disable this protocol in Windows-based systems that print to the printer
through IPX/SPX.
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
4. Touch Embedded Jetdirect.
5. Touch IPX/SPX.
6. Touch Enable.
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7. Touch Off.
8. Touch Save.
Disable AppleTalk
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
4. Touch Embedded Jetdirect.
5. Touch AppleTalk.
6. Touch Enable.
7. Touch Off.
8. Touch Save.
Disable DLC/LLC
1. Scroll to and touch Administration.
2. Scroll to and touch Initial Setup.
3. Touch Networking and I/O.
4. Touch Embedded Jetdirect.
5. Touch DLC/LLC.
6. Touch Enable.
7. Touch Off.
8. Touch Save.
HP Jetdirect EIO print servers
HP Jetdirect print servers (network cards) can be installed in the EIO slot. Supported networking
features depend on the print server model. For available HP Jetdirect EIO print server models, go to
http://www.hp.com/go/jetdirect.
NOTE Configure the card through the control panel, the printer installation software, or
HP Web Jetadmin. Refer to the HP Jetdirect print server documentation for more information.
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Security features
Several important security features are available for the MFP. Use the information in this section to
configure these features to meet the customer's needs.
Securing the embedded Web server
You can assign a password for access to the embedded Web server so that unauthorized users
cannot change the MFP settings.
1. Open the embedded Web server.
2. Click the Settings tab.
3. On the left side of the window, click Security.
4. Type the password next to New Password, and type it again next to Verify Password.
5. Click Apply. Make note of the password, and store it in a safe place.
Foreign Interface Harness (FIH)
The Foreign Interface Harness (FIH) provides a portal on the MFP. By using the FIH and third-party
equipment, you can track information about copies that are made on the MFP.
Requirements
●
Windows 9X, Windows Me, Windows NT
Access to third-party accounting hardware solutions, such as Equitrac or Copitrak devices
●
Using the FIH
To use the FIH, you must download and install the FIH software. The software is available from
http://www.hp.com/go/ljm4345mfp_software. The software is used to enable or disable the FIH
portal. Use the software to set and change the administrator personal identification number (PIN).
Administrators can use the PIN option to configure the FIH to prevent any unauthorized changes.
Changes can be made only with the correct PIN authentication.
NOTE It is important to remember the PIN that is assigned to the FIH administration
software. The PIN is required to make any changes to the FIH.
Enable the FIH portal
1. Double-click the FIH.EXE file. The Foreign Interface Harness dialog box appears.
2. Click OK.
3. Click Enable.
4. If you have not entered a PIN before, click No. If you have entered a PIN before, click Yes. If
you click No, type and confirm the PIN, and then click OK. If you click Yes, type the PIN and
click OK.
®
4.0, Windows 2000, or Windows XP
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5. Click the appropriate button for the type of connection: Direct or Network. If you select Direct,
type the MFP port. If you select Network, type the IP address and port for the MFP.
If you typed an incorrect IP address, you will receive an error message. Otherwise, the portal is
enabled.
Disable the FIH portal
1. Double-click the FIH.EXE file. The Foreign Interface Harness dialog box appears.
2. Click OK.
3. Click Disable.
4. Type the PIN and click OK.
5. Click the appropriate button for the type of connection: Direct or Network. If you selected
Direct, type the MFP port and click OK. If you selected Network, type the IP address and port
for the MFP, and then click OK. The portal is disabled.
NOTE The PIN must be numeric.
NOTE The IP address for the MFP can be found on the Configuration page. You can
print a Configuration page from the control panel by touching Menu, touching
INFORMATION, and then touching PRINT CONFIGURATION.
NOTE If you lose the PIN number and the portal needs to be disabled, try using the default
PIN that is listed to disable it. For assistance, use the HP Instant Support service, which is
available through the embedded Web server or at
Secure Disk Erase
You might need to protect deleted data from unauthorized access on the MFP hard drive. Secure
Disk Erase is a security feature that you can use to securely erase print and copy jobs from the hard
drive.
Secure Disk Erase offers the following levels of disk security:
Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is
●
removed, but actual data is retained on the disk until it is overwritten by subsequent datastorage operations. This is the fastest mode. Non-Secure Fast Erase is the default erase mode.
Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed
●
identical character pattern. This is slower than Non-Secure Fast Erase, but all data is
overwritten. Secure Fast Erase meets the U.S. Department of Defense 5220-22.M requirements
for the clearing of disk media.
Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data
●
is repetitively overwritten by using an algorithm that prevents any residual data persistence. This
mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense
5220-22.M requirements for the sanitization of disk media.
http://instantsupport.hp.com.
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Data affected
Data affected (covered) by the Secure Disk Erase feature includes stored jobs, proof and hold jobs,
disk-based fonts, disk-based macros (forms), and temporary files that are created during the print
and copying process.
NOTE Stored jobs will be securely overwritten only when they have been deleted through
the RETRIEVE JOB menu on the MFP after the appropriate erase mode has been set.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM)
that is used to store default settings, page counts, and similar data. This feature does not affect data
that is stored on a system RAM disk (if one is used). This feature does not impact data that is stored
on the flash-based system boot RAM.
Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it
immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the
MFP cleans up temporary data for jobs after the erase mode has been changed.
Gaining access to Secure Disk Erase
Use HP Web Jetadmin to gain access to and set the Secure Disk Erase feature.
Additional Information
For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to
http://www.hp.com/go/webjetadmin/.
Job-storage features
Several job-storage features are available for this MFP. These features include printing private jobs,
storing print jobs, quick-copying jobs, and proofing and holding jobs.
HP DSS authentication
Optional HP Digital Sending Software (HP DSS) for the MFP is available for purchase separately.
The software provides an advanced sending program that contains an authentication process. This
process requires users to type a user identification and a password before they can use any of the
HP DSS features that require authentication.
Locking the control-panel menus
To prevent someone from changing MFP configuration, you can lock the control-panel menus. This
prevents unauthorized users from changing the configuration settings such as the SMTP server. The
following procedure describes how to restrict access to the control-panel menus by using the
HP Web Jetadmin software.
1. Open the HP Web Jetadmin program.
2. Open the DEVICE MANAGEMENT folder in the drop-down list in the Navigation panel.
Navigate to the DEVICE LISTS folder.
3. Select the MFP.
4. In the Device Tools drop-down list, select Configure.
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5. Select Security from the Configuration Categories list.
6. Type a Device Password.
7. In the Control Panel Access section, select Maximum Lock. This prevents unauthorized users
from gaining access to configuration settings.
Locking the formatter cage
You can place a Kensington lock on the formatter cage to prevent unauthorized access to
components on the formatter.
NOTE A Kensington lock is typically used for locking laptop computers in order to prevent
theft.
The following figure indicates where you should place the lock.
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3 Manage and maintain the device
This chapter describes how to manage the printer:
●
Control-panel menus
Use information pages
●
Configure e-mail alerts
●
HP Easy Printer Care software
●
Use the embedded Web server
●
●
Use HP Web Jetadmin software
Use the HP Printer Utility for Macintosh
●
Manage supplies
●
Clean the device
●
Set the real-time clock
●
Upgrading the firmware
●
Calibrate the scanner
●
Calibrate the control panel
●
Disable Embedded Jetdirect I/O
●
Select the MFP language
●
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Control-panel menus
Use the control panel
The control panel has a VGA touchscreen that provides access to all device functions. Use the
buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device
status.
Control-panel layout
The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad,
and three light-emitting diode (LED) status lights.
1 Attention light The Attention light indicates that the device has a condition that requires
intervention. Examples include an empty paper tray or an error message
on the touchscreen.
2 Data light The Data light indicates that the device is receiving data.
3 Ready light The Ready light indicates that the device is ready to begin processing
any job.
4 Brightness-adjustment dial Turn the dial to control the brightness of the touchscreen.
5 Touchscreen graphical display Use the touchscreen to open and set up all device functions.
6 Numeric keypad Allows you to type numeric values for number of copies required and
7 Sleep button If the device is inactive for a long period of time, it automatically enters a
8 Reset button Resets the job settings to factory or user-defined default values.
9 Stop button Stops the active job. While stopped, the control panel shows the options
10 Start button Begins a copy job, starts digital sending, or continues a job that has been
other numeric values.
sleep mode. To place the device into sleep mode or to reactivate the
device, press the Sleep button.
for the stopped job (for example, if you press the Stop button while the
device is processing a print job, the control panel message prompts you
to cancel or resume the print job).
interrupted.
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Home screen
The home screen provides access to the device features, and it indicates the current status of the
device.
1 Features Depending on how the system administrator has configured the device, the features that
NOTE Depending on how the system administrator has configured the device, the features
that appear on the home screen can vary.
appear in this area can include any of the following items:
● Copy
Fax
●
E-mail
●
Secondary E-mail
●
Network Folder
●
Job Storage
●
Workflow
●
Supplies Status
●
Administration
●
2 Device status line The status line provides information about the overall device status. Various buttons appear
in this area, depending on the current status. For a description of each button that can
appear in the status line, see
3 Copy count The copy count box indicates the number of copies that the device is set to make.
4 Help button Touch the Help button to open the embedded help system.
5 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
6 Sign Out Touch Sign Out to sign out of the device if you have signed in for access to restricted
features. After you sign out, the device restores all options to the default settings.
7 Network Address Touch Network Address to find information about the network connection.
Buttons on the touchscreen on page 50.
8 Date and time The current date and time appear here. The system administrator can select the format that
the device uses to show the date and time, for example 12-hour format or 24-hour format.
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Buttons on the touchscreen
The status line on the touchscreen provides information about the status of the device. Various
buttons can appear in this area. The following table describes each button.
Home button. Touch the home button to go to the Home screen from any other screen.
Start button. Touch the Start button to begin the action for the feature that you are using.
Stop button. If the device is processing a print or fax job, the Stop button appears instead of the Start
button. Touch the Stop button to halt the current job. The device prompts you to cancel the job or to
resume it.
Error button. The error button appears whenever the device has an error that requires attention
before it can continue. Touch the error button to see a message that describes the error. The message
also has instructions for solving the problem.
Warning button. The warning button appears when the device has a problem but can continue
functioning. Touch the warning button to see a message that describes the problem. The message
also has instructions for solving the problem.
Help button. Touch the help button to open the built-in online Help system. For more information, see
Control-panel help system on page 50.
NOTE The name of this button changes for each feature. For example, in the Copy feature,
the button is named Start Copy.
Control-panel help system
The device has a built-in Help system that explains how to use each screen. To open the Help
system, touch the Help button (
) in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the
options for that screen.
If the device alerts you of an error or warning, touch the error (
message that describes the problem. The message also contains instructions to help solve the
problem.
Navigate the Administration menu
From the Home screen, touch Administration to open the menu structure. You might need to scroll to
the bottom of the Home screen to see this feature.
The Administration menu has several sub-menus, which are listed on the left side of the screen.
Touch the name of a menu to expand the structure. A plus sign (+) next to a menu name means that
it contains sub-menus. Continue opening the structure until you reach the option that you want to
configure. To return to the previous level, touch Back.
) or warning ( ) button to open a
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To exit the Administration menu, touch the Home button ( ) in the upper-left corner of the screen.
The device has built-in Help that explains each of the features that are available through the menus.
Help is available for many menus on the right-hand side of the touchscreen. Or, to open the global
Help system, touch the Help button (
) in the upper-right corner of the screen.
The tables in the sections that follow indicate the overall structure of each menu.
Information menu
Use this menu to print information pages and reports that are stored internally on the device.
Table 3-1 Information menu
Menu item Sub-menu item Sub-menu item Values Description
Configuration/Status
Pages
Administration
Menu Map
Configuration Page Print (button) A set of configuration pages that show the
Supplies Status
Page
Usage Page Print (button) Shows information about the number of
File Directory Print (button) A directory page that contains information
Print (button) Shows the basic structure of the
Administration menu and current
administration settings.
current device settings.
Print (button) Shows the status of supplies such as
cartridges, maintenance kits, and staples.
pages that have been printed on each
paper type and size.
for any mass-storage devices, such as
flash drives, memory cards, or hard disks,
that are installed in this device.
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Table 3-1 Information menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Fax Reports Fax Activity Log Print (button) Contains a list of the faxes that have been
sent from or received by this device.
Fax Call Report Fax Call Report Print (button) A detailed report of the last fax operation,
Thumbnail on Report Yes
No (default)
When to Print Report Never auto print
After Any Fax Job
After Fax Send Jobs
After Any Fax Error
After Send Errors Only
After Receive Errors Only
Billing Codes Report
Blocked Fax List Print A list of phone numbers that are blocked
Speed Dial List Print Shows the speed dials that have been set
Sample Pages/Fonts PCL Font List Print A list of printer control language (PCL) fonts
Print A list of billing codes that have been used
either sent or received.
Choose whether or not to include a
thumbnail of the first page of the fax on the
report.
for outgoing faxes. This report shows how
many sent faxes were billed to each code.
from sending faxes to this device.
up for this device.
that are currently available on the device.
PS Font List Print A list of PostScript (PS) fonts that are
Default Job Options menu
Use this menu to define the default job options for each function. If the user does not specify the job
options when creating the job, the default options are used.
Default Options for Originals
●
Default Copy Options
●
Default Fax Options
●
Default E-mail Options (for outgoing e-mail)
●
Default Send To Folder Options (for scans to the computer)
●
Default Print Options (for jobs sent from a computer)
●
currently available on the device.
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Default Options for Originals
Table 3-2 Default Options for Originals menu
Menu item Values Description
Paper Size Select a paper size from the list. Select the paper size that is most often used for copy or scan
Number of Sides 1 Select whether copy or scan originals are most often single-sided
2
Orientation Portrait Select the orientation that is most often used for copy or scan
Landscape
Optimize Text/Picture Manually Adjust Use this setting to optimize the output for a particular type of
Text
Photograph
Darkness Select a value.
Background Cleanup Adjust the value within the range. Increase the Background Cleanup setting to remove faint images
Sharpness Adjust the value within the range. Increase the Sharpness setting to clarify or soften the image.
originals.
or double-sided.
originals. Select Portrait if the short edge is at the top or select
Landscape if the long edge is at the top.
original: text, pictures, or a mixture of both.
Select Manually Adjust to specify the mix of text and pictures.
from the background or to remove light background color.
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Default Copy Options
Table 3-3 Default Copy Options menu
Menu item Sub-menu item Values Description
Number of Copies Type the number of
copies. The factory
default setting is 1.
Number of Sides 1
2
Staple/Collate Staple None (default)
One left angled
Collate Off
On (default)
Edge-To-Edge Normal (recommended)
(default)
Edge-To-Edge Output
Set the default number of copies for a copy job.
Set the default number of sides for copies.
Set up options for stapling and collating sets of
copies.
If collation is selected, the device prints a complete
copy before starting on the next copy. If collation is
not selected, the device prints the first page 1 of all
copies, then the second page, and so on.
If the original document is printed close to the edges,
use the Edge-To-Edge feature to avoid shadows that
can appear along the edges. Combine this feature
with the Reduce/Enlarge feature to ensure that the
entire page is printed on the copies.
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Default Fax Options
Table 3-4 Fax Send menu
Menu item Sub-menu item Values Description
Resolution Standard (100x200dpi)
Fax Header Prepend
(default)
Fine (200x200dpi)
Superfine (300x300dpi)
Overlay
Table 3-5 Fax Receive menu
Menu item Values Description
Forward Fax Fax Forwarding
Change PIN
Stamp Received Faxes Enabled
Disabled (default)
To forward received faxes to another fax device, select Fax
Forwarding and Custom. Type the number of the other fax device
into the Fax Forwarding Number field. Set up a PIN to type every
time you use this menu. This is the same PIN that is used to
access the Fax Printing menu.
Add the date, time, sender’s phone number, and page number to
each page of the received.
Set the resolution for sent documents. Higher
resolution images have more dots per inch (dpi), so
they show more detail. Lower resolution images
have fewer dots per inch and show less detail, but
the file size is smaller.
Select the position of the fax header on the page.
Select Prepend to print the fax header above the fax
content and move the fax content down on the page.
Select Overlay to print the fax header over the top of
the fax content without moving the fax content down.
Using this option could prevent a single-page fax
from flowing onto another page.
Fit to Page Enabled
Disabled
Fax Paper Tray Select from the list of trays. Select the tray that holds the size and type of paper that you want
Use this feature to shrink faxes that are larger than letter-size or
A4-size so that they can fit onto a page of that size. If it this feature
set to Disabled, faxes larger than letter or A4 flow across multiple
pages.
to use for incoming faxes.
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Default E-mail Options
Use this menu to set default options for e-mails that are sent from the device.
Menu item Values Description
Document File Type PDF (default)
JPEG
TIFF
M-TIFF
Output Quality High (large file)
Medium (default)
Low (small file)
Resolution 75 DPI
150 DPI (default)
200 DPI
300 DPI
Color/Black Color scan (default)
Black/white scan
TIFF Version TIFF 6.0 (default)
TIFF (Post 6.0)
Select the file format for the e-mail.
Selecting higher quality for output increases the size of the
output file.
Select the resolution. Use a lower setting to create smaller
files.
Specify whether the e-mail will be in black or in color.
Use this feature to specify the TIFF version to use when
saving scanned files.
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Default Send to Folder Options
Menu item Values Description
Color/Black Color scan
Black/white scan (default)
Document File Type PDF (default)
M-TIFF
TIFF
JPEG
TIFF version TIFF 6.0 (default)
TIFF (post 6.0)
Output Quality High (large file)
Medium (default)
Low (small file)
Resolution 75 DPI
150 DPI (default)
200 DPI
300 DPI
400 DPI
Specify whether the file will be in black or in color.
Select the file format for the file.
Specify the TIFF version to use when saving scanned files.
Choosing higher quality for output increases the size of the
output file.
Use this feature to select the resolution. Use a lower setting
to create smaller files.
600 DPI
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Default Print Options
Table 3-6 Default Print Options menu
Menu item Sub-menu item Values Description
Copies Per Job Type a value. Use this feature to set the default number of copies
Default Paper Size (List of supported sizes.) Choose a paper size.
Default Custom Paper
Size
Print Sides 1-sided
2-Sided Format Book style
Unit of measure Millimeters
Inches
X Dimension Configure the width measurement for the Default
Y Dimension Configure the height measurement for the Default
2-sided
Flip style
for print jobs.
Configure the default paper size that is used when
the user selects Custom as the paper size for a print
job.
Custom Paper Size.
Custom Paper Size.
Use this feature to select whether print jobs should
be single-sided or double-sided by default.
Use this feature to configure the default style for 2sided print jobs. If Book style is selected, the back
side of the page is printed the right way up. This
option is for print jobs that are bound along the left
edge. If Flip style is selected, the back side of the
page is printed upside-down. This option is for print
jobs that are bound along the top edge.
Time/Scheduling menu
Use this menu to set options for setting the time and for setting the device to enter and exit sleep
mode.
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
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Table 3-7 Time/Scheduling menu
Menu item Sub-menu item Sub-menu item Values Description
Date/Time Date Format YYYY/MMM/DD
(default)
MMM/DD/YYYY
DD/MMM/YYYY
Date Month
Day
Year
Time Format 12 hour (AM/PM)
Time Hour
Minute
AM
PM
Sleep Delay 1 minute
(default)
24 hour
20 minutes
30 minutes (default)
Use this feature to set the current date and
time, and to set the date format and time
format that are used to time-stamp outgoing
faxes.
Use this feature to select the time interval
that the device should remain inactive
before entering Sleep Mode.
45 minutes
1 hour (60 minutes)
Fax Printing Fax Printing Mode Store all received
faxes
Print all received
faxes
Use Fax Printing
Schedule
Change PIN
Management menu
Use this menu to set up global device-management options.
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
If you have concerns about the security of
private faxes, use this feature to store faxes
rather than having them automatically print
by creating a printing schedule.
For the fax printing schedule, the control
panel prompts you to select days and times
to print faxes.
Select Change PIN to change the PIN
number that users must provide to print
faxes.
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Table 3-8 Management menu
Menu item Sub-menu item Values Description
Stored Job Management Quick Copy Job Storage
Limit
Quick Copy Job Held
Timeout
Sleep mode Disable
Manage Supplies Supply Low/Order
Threshold
Replace Black Cartridge Stop at low
Select the maximum
number of jobs to store
1 Hour
4 Hours
1 Day
1 Week
Use Sleep Delay (default)
Select a value in the
range.
Stop at out
Override at out (default)
Initial Setup menu
Use this menu to view and manage any jobs that are
stored on the device.
Use this feature to customize the sleep mode
settings for this device.
Select Use Sleep Delay to set the device to enter
sleep mode after the delay that is specified in the
Time/Scheduling menu.
Use this menu to carry out administrative supply
management tasks such as changing the threshold
when supplies should be ordered.
The Initial Setup menu contains the sub-menus shown:
Networking and I/O menu
●
Fax Setup menu
●
E-mail Setup menu
●
Send Setup menu
●
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
Networking and I/O
Table 3-9 Networking and I/O
Menu item Sub-menu item Values Description
I/O Timeout Select a value in the
range. The factory
default setting is
15 seconds.
I/O timeout refers to the elapsed time before a print
job fails. If the stream of data that the device
receives for a print job gets interrupted, this setting
indicates how long the device will wait before it
reports that the job has failed.
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Table 3-9 Networking and I/O (continued)
Menu item Sub-menu item Values Description
Parallel Input
NOTE This
item appears
only if an EIO
accessory is
installed.
Embedded Jetdirect See Table 3-10 Jetdirect menus on page 61 for the list of options.
EIO <X> Jetdirect
High Speed No
Yes (default)
Advanced Functions Enabled (default)
Disabled
Use the High Speed setting to configure the speed
that the parallel port uses to communicate with the
host.
Use the Advanced Functions setting to enable or
disable bidirectional parallel communication.
Table 3-10 Jetdirect menus
Menu item Sub-menu item Sub-menu item Values and Description
TCP/IP Enable Off: Disable the TCP/IP protocol.
On (default): Enable the TCP/IP protocol.
Host Name An alphanumeric string, up to 32 characters, used to
IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will
identify the device. This name is listed on the
HP Jetdirect configuration page. The default host
name is NPIxxxxxx, where xxxxxx is the last six
digits of the LAN hardware (MAC) address.
be configured on the HP Jetdirect print server.
Bootp: Use BootP (Bootstrap Protocol) for automatic
configuration from a BootP server.
DHCP: Use DHCP (Dynamic Host Configuration
Protocol) for automatic configuration from a DHCPv4
server. If selected and a DHCP lease exists, DHCP
Release and DHCP Renew menus are available to
set DHCP lease options.
Auto IP: Use automatic link-local IPv4 addressing.
An address in the form 169.254.x.x is assigned
automatically.
Manual: Use the Manual Settings menu to configure
TCP/IPv4 parameters.
DHCP Release This menu appears if Config Method was set to
DHCP Renew This menu appears if Config Method was set to
DHCP and a DHCP lease for the print server exists.
No (default): The current DHCP lease is saved.
Yes: The current DHCP lease and the leased IP
address are released.
DHCP and a DHCP lease for the print server exists.
No (default): The print server does not request to
renew the DHCP lease.
Yes: The print server requests to renew the current
DHCP lease.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
Manual Settings (Available only if Config Method is set to Manual)
Default IP Specify the IP address to default to when the print
Configure parameters directly from the printer control
panel:
IP Address: The unique IP address of the printer
(n.n.n.n), where n is a value from 0 to 255.
Subnet Mask: The subnet mask for the printer
(m.m.m.m), where m is a value from 0 to 255.
Syslog Server: The IP address of the syslog server
used to receive and log syslog messages.
Default Gateway: The IP address of the gateway or
router used for communications with other networks.
Idle Timeout: The time period, in seconds, after
which an idle TCP print data connection is closed
(default is 270 seconds, 0 disables the timeout).
server is unable to obtain an IP address from the
network during a forced TCP/IP reconfiguration (for
example, when manually configured to use BootP or
DHCP).
Auto IP: A link-local IP address 169.254.x.x is set.
Legacy: The address 192.0.0.192 is set, consistent
with older HP Jetdirect devices.
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS
Server.
Secondary DNS Specify the IP address (n.n.n.n) of a Secondary
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on
Address Use this item to manually configure an IPv6 address.
DHCPV6 Policy Router Specified: The stateful auto-configuration
Domain Name System (DNS) Server.
the print server.
Off (default): IPv6 is disabled.
On: IPv6 is enabled.
Manual Settings: Use the Manual Settings menu to
enable and manually configure a TCP/ IPv6 address.
method to be used by the print server is determined
by a router. The router specifies whether the print
server obtains its address, its configuration
information, or both from a DHCPv6 server.
Router Unavailable: If a router is not available, the
print server should attempt to obtain its stateful
configuration from a DHCPv6 server.
Always: Whether or not a router is available, the print
server always attempts to obtain its stateful
configuration from a DHCPv6 server.
Primary DNS Use this item to specify an IPv6 address for a
primary DNS server that the print server should use.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
Manual Settings Use this item to manually set IPv6 addresses on the
Proxy Server Specifies the proxy server to be used by embedded
Proxy Port Type the port number used by the proxy server for
print server.
Enable: Select this item and choose On to enable
manual configuration, or Off to disable manual
configuration.
Address: Use this item to type a 32 hexadecimal digit
IPv6 node address that uses the colon hexadecimal
syntax.
applications in the device. A proxy server is typically
used by network clients for Internet access. It caches
Web pages, and provides a degree of Internet
security, for those clients.
To specify a proxy server, enter its IPv4 address or
fully-qualified domain name. The name can be up to
255 octets.
For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy
server address.
client support. The port number identifies the port
reserved for proxy activity on your network, and can
be a value from 0 to 65535.
IPX/SPX Enable
Frame Type Selects the frame-type setting for your network.
AppleTalk Enable
DLC/LLC Enable
Off: Disable the IPX/SPX protocol.
On (default): Enable the IPX/SPX protocol.
Auto: Automatically sets and limits the frame type to
the first one detected.
EN_8023, EN_II, EN_8022, and EN_SNAP: Frame-
type selections for Ethernet networks.
Off (default): Disable the AppleTalk protocol.
On: Enable the AppleTalk protocol.
Off (default): Disable the DLC/LLC protocol.
On: Enable the DLC/LLC protocol.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
Security Print Sec Page Yes: Prints a page that contains the current security
settings on the HP Jetdirect print server.
No (default): A security settings page is not printed.
Secure Web For configuration management, specify whether the
embedded Web server will accept communications
using HTTPS (Secure HTTP) only, or both HTTP
and HTTPS.
HTTPS Required: For secure, encrypted
communications, only HTTPS access is accepted.
The print server will appear as a secure site.
HTTP/HTTPS optional: Access using either HTTP or
HTTPS is permitted.
IPsec or Firewall Specify the IPsec or Firewall status on the print
Reset Security Specify whether the current security settings on the
Diagnostics Embedded Test This menu provides tests to help diagnose network
LAN HW Test
server.
Keep: IPsec/Firewall status remains the same as
currently configured.
Disable: IPsec/Firewall operation on the print server
is disabled.
print server will be saved or reset to factory defaults.
No*: The current security settings are maintained.
Yes: Security settings are reset to factory defaults.
hardware or TCP/IP network connection problems.
Embedded tests help to identify whether a network
fault is internal or external to the device. Use an
embedded test to check hardware and
communication paths on the print server. After you
select and enable a test and set the execution time,
you must select Execute to initiate the test.
Depending on the execution time, a selected test
runs continuously until either the device is turned off,
or an error occurs and a diagnostic page is printed.
CAUTION Running this embedded test will
erase your TCP/IP configuration.
This test performs an internal loopback test. An
internal loopback test will send and receive packets
only on the internal network hardware. There are no
external transmissions on your network.
Select Yes to choose this test, or No to not choose it.
HTTP Test This test checks operation of HTTP by retrieving
predefined pages from the device, and tests the
embedded Web server.
Select Yes to choose this test, or No to not choose it.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
SNMP Test This test checks operation of SNMP communications
Select All Tests Use this item to select all available embedded tests.
Data Path Test This test helps to identify data path and corruption
Execution Time [H] Use this item to specify the length of time (in hours)
Execute No*: Do not initiate the selected tests.
Ping Test This test is used to check network communications.
by accessing predefined SNMP objects on the device.
Select Yes to choose this test, or No to not choose it.
Select Yesto choose all tests. Select No to select
individual tests.
problems on an HP postscript level 3 emulation
device. It sends a predefined PS file to the device,
However, the test is paperless; the file will not print.
Select Yes to choose this test, or No to not choose it.
that an embedded test will be run. You can select a
value from 1 to 60 hours. If you select zero (0), the
test runs indefinitely until an error occurs or device is
turned off.
Data gathered from the HTTP, SNMP, and Data
Path tests is printed after the tests have completed.
Yes: Initiate the selected tests.
This test sends link-level packets to a remote
network host, then waits for an appropriate
response. To run a ping test, set the following items:
Dest Type Specify whether the target device is an IPv4 or IPv6
node.
Dest IP IPV4: Type the IPv4 address.
IPV6: Type the IPv6 address.
Packet Size Specify the size of each packet, in bytes, to be sent
to the remote host. The minimum is 64 (default) and
the maximum is 2048.
Timeout Specify the length of time, in seconds, to wait for a
Count Specify the number of ping test packets to send for
Print Results If the ping test was not set for continuous operation,
Execute Specify whether to initiate the ping test. Select Yes
response from the remote host. The default is 1 and
the maximum is 100.
this test. Select a value from 1 to 100. To configure
the test to run continuously, select 0.
you can choose to print the test results. Select Yes
to print results. If you select No (default), results are
not printed.
to initiate the test, or No to not run the test.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
Ping Results Use this item to view the ping test status and results
Packets Sent Shows the number of packets (0 - 65535) sent to the
Packets Received Shows the number of packets (0 - 65535) received
Percent Lost Shows the percent of ping test packets that were
RTT Min Shows the minimum detected roundtrip- time (RTT),
RTT Max Shows the maximum detected roundtrip- time (RTT),
RTT Average Shows the average round-trip-time (RTT), from 0 to
Ping In Progress Shows whether a ping test is in progress. Yes
using the control panel display. You can select the
following items:
remote host since the most recent test was initiated
or completed.
from the remote host since the most recent test was
initiated or completed.
sent with no response from the remote host since the
most recent test was initiated or completed.
from 0 to 4096 milliseconds, for packet transmission
and response.
from 0 to 4096 milliseconds, for packet transmission
and response.
4096 milliseconds, for packet transmission and
response.
indicates a test in progress, and No indicates that a
test completed or was not run.
Refresh When viewing the ping test results, this item updates
Link Speed The link speed and communication mode of the print
the ping test data with current results. Select Yes to
update the data, or No to maintain the existing data.
However, a refresh automatically occurs when the
menu times out or you manually return to the main
menu.
server must match the network. The available
settings depend on the device and installed print
server. Select one of the following link configuration
settings:
CAUTION If you change the link setting,
network communications with the print
server and network device might be lost.
Auto (default): The print server uses auto-negotiation
to configure itself with the highest link speed and
communication mode allowed. If auto-negotiation
fails, either 100TX HALF or 10TX HALF is set
depending on the detected link speed of the hub/
switch port. (A 1000T half-duplex selection is not
supported.)
10T Half: 10 Mbps, half-duplex operation.
10T Full: 10 Mbps, Full-duplex operation.
100TX Half: 100 Mbps, half-duplex operation.
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Table 3-10 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
100TX Full: 100 Mbps, full-duplex operation.
100TX Auto: Limits auto-negotiation to a maximum
link speed of 100 Mbps.
1000TX Full: 1000 Mbps, full-duplex operation.
Print Protocols Use this item to print a page that lists the
configuration of the following protocols: IPX/SPX,
Novell NetWare, AppleTalk, DLC/LLC.
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Fax Setup
Table 3-11 Fax Setup menu
Menu item Sub-menu item Sub-menu item Values Description
Required Settings Location (Countries/regions
Date/Time
Fax Header
Information
PC Fax Send Disabled
Phone Number
Company Name
listed)
Enabled (default)
Configure the settings that are legally
required for outgoing faxes.
Use this feature to enable or disable PC
Fax Send. PC Fax Send enables users to
send faxes through the device from their
computers if they have the correct driver
installed.
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Table 3-11 Fax Setup menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Fax Send Settings Fax Dial Volume Off
Medium (default)
High
Error Correction
Mode
JBIG Compression Disabled
Maximum Baud Rate Select a value from
TCF T.30 Delay
Timer
Enabled (default)
Disabled
Enabled (default)
the list.
Default (default)
Custom
Use this feature to set the volume of the
tones that you hear while the device dials
the fax number.
When Error Correction Mode is enabled
and an error occurs during fax
transmission, the device sends or receives
the error portion again.
The JBIG Compression reduces faxtransmission time, which can result in lower
phone charges. However, using JBIG
Compression sometimes causes
compatibility problems with older fax
machines. If this occurs, turn off the JBIG
Compression.
Use this feature to set the maximum baud
rate for receiving faxes. This can be used
as a diagnostic tool for troubleshooting fax
problems.
This setting should be left at the default
value and only changed when directed by
an HP technical support agent. Adjustment
procedures associated with this setting are
beyond the scope of this guide.
TCF Extend Default (default)
Custom
Ring Frequency Select from a list. Select the interval between rings for
Dialing Mode Tone (default)
Pulse
Redial On Busy The range is
Redial On No
Answer
Redial Interval The range is
Never (default)
between 0 and 9.
The factory default
is 3 times.
Once
Twice
between 1 and 5
minutes. The factory
default is 5 minutes.
This setting should be left at the default
value and only changed when directed by
an HP technical support agent. Adjustment
procedures associated with this setting are
beyond the scope of this guide.
incoming faxes.
Select whether the device should use tone
or pulse dialing.
Type the number of times the device should
attempt to redial if the line is busy.
Use this feature to specify the number of
times the device should attempt to dial if
the recipient fax number does not answer.
NOTE Twice is available in
locations other than the United
States and Canada.
Use this feature to specify the number of
minutes between dialing attempts if the
recipient number is busy or not answering.
Detect Dial Tone Enabled
Disabled (default)
Use this feature to specify whether the
device should check for a dial tone before
sending a fax.
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Table 3-11 Fax Setup menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Dialing Prefix Off (default)
Custom
Billing Codes Off (default)
Custom
Minimum Length The range is between 1 and 16 digits. The default is 1 digit.
Fax Receive Settings Rings To Answer
Ring Interval Default (default)
Ringer Volume Off
Blocked Fax
Numbers
The range varies by
Add Blocked
Numbers
Remove Blocked
Numbers
Clear All Blocked
Numbers
location. The factory
default is 2 rings.
Custom
Low (default)
High
Type the fax
number to add.
Select a fax number
to remove.
No (default)
Yes
Use this feature to specify a prefix number
that must be dialed when sending faxes
from the device.
When billing codes are enabled, a prompt
appears that asks the user to enter the
billing code for an outgoing fax.
Use this feature to specify the number of
rings that must occur before the fax modem
answers.
Use this feature to control the time between
rings for incoming faxes.
Set the volume for the fax ring-tone.
Use this feature to add or delete numbers
from the blocked fax list. The blocked fax
list can contain up to 30 numbers. When
the device receives a call from one of the
blocked fax numbers, it deletes the
incoming fax. It also logs the blocked fax in
the activity log along with job-accounting
information.
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E-mail Setup
Use this menu to enable the e-mail feature and to configure basic e-mail settings.
NOTE To configure advanced e-mail settings, use the embedded Web server. For more
information, see
Table 3-12 E-mail Setup menu
Menu item Values Description
Embedded Web server on page 36.
Address Validation On (default)
Off
Find Send Gateways Search the network for SMTP gateways that the device can use to
SMTP Gateway Enter a value. Specify the IP address of the SMTP gateway that is used to send e-
Test Send Gateway Test the configured SMTP gateway to see if it is functional.
This option enables the device to check e-mail syntax when you
type an e-mail address. Valid e-mail addresses require the "@"
sign and a ".".
send e-mail.
mail from the device.
Send Setup menu
Table 3-13 Send Setup menu
Menu item Values Description
Replicate MFP Enter a value (IP Address). Copy the local Send settings from one device to another.
Allow Transfer to New DSS
NOTE This item
appears only for the
HP LaserJet M4345
MFP models.
Use this feature to allow the transfer of the device from one
HP Digital Sending Software (DSS) server to another.
HP DSS is a software package that handles digital sending tasks
such as faxing, e-mail, and sending a scanned document to a
network folder.
Allow Use of Digital Send Service
NOTE This item
appears only for the
HP LaserJet M4345
MFP models.
This feature allows you to configure the device for use with an
HP Digital Sending Software (DSS) server.
Device Behavior menu
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
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Table 3-14 Device Behavior menu
Menu item Sub-menu item Sub-menu item Values Description
Language Select the language
from the list.
Key Press Sound On (default)
Off
Inactivity Timeout Type a value
Warning/Error
Behavior
Clearable Warnings On
Continuable Events Auto continue (10
Jam Recovery Auto (default)
between 10 and 300
seconds. The
factory default is 60
seconds.
Job (default)
seconds) (default)
Touch OK to
continue
On
Off
Use this feature to select a different
language for control-panel messages.
When you select a new language, the
keyboard layout might also change.
Use this feature to specify whether you
hear a sound when you touch the screen or
press buttons on the control panel.
Use this feature to specify the amount of
time that elapses between any activity on
the control panel and the device resetting to
the default settings.
Use this feature to set the amount of time
that a clearable warning appears on the
control panel.
Use this option to configure the device
behavior when the device encounters
certain errors.
Use this feature to configure how the
device handles pages that are lost during a
jam.
Stapler/Stacker Staple None
One
Staples Out Continue (default)
Stop
If the optional stapler/stacker is installed,
use this feature to set stapling
characteristics for the device.
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Table 3-14 Device Behavior menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Tray Behavior Use Requested Tray Exclusively (default)
First
MBM-3
Configuration
Manually Feed
Prompt
PS Defer Media Enabled (default)
Use Another Tray Enabled (default)
Size/Type Prompt Display
Duplex Blank Pages Auto (default)
Operation Mode Function Separator
Always (default)
Unless Loaded
Disabled
Disabled
Do not display
(default)
Yes
Mailbox
Use this feature to control how the device
handles jobs that have specified a specific
input tray.
Use this feature to indicate whether a
prompt should appear when the type or
size for a job does not match the specified
tray and the device pulls from the
multipurpose tray instead.
Use this feature to choose either the
PostScript (PS) or HP paper-handling model.
Use this feature to turn on or off the controlpanel prompt to select another tray when
the specified tray is empty.
Use this feature to control whether the tray
configuration message appears whenever a
tray is opened or closed.
Use this feature to control how the device
handles two-sided jobs (duplexing).
Use this feature to configure the optional 3bin mailbox accessory.
General Copy
Behavior
Stacker
Scan Ahead Enabled (default)
Disabled
Auto Print Interrupt Enabled
Disabled
Copy Interrupt Enabled
Disabled
Alternative
Letterhead Mode
No(default)
Yes
Use this feature to turn on no-wait
scanning. With Scan Ahead enabled, the
pages in the original document are scanned
to disk and held until the device becomes
available.
When this feature is enabled, copy jobs can
interrupt print jobs that are set to print
multiple copies.
The copy job is inserted into the print queue
at the end of one copy of the print job. After
the copy job is complete, the device
continues printing the remaining copies of
the print job.
When this feature is enabled, a copy job
that is currently printing can be interrupted
when a new copy job is started. You are
prompted to confirm that you want to
interrupt the current job.
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Table 3-14 Device Behavior menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
General Print
Behavior
Override A4/Letter No
Yes (default)
Manual Feed Enabled
Disabled (default)
Courier Font Regular (default)
Dark
Wide A4 Enabled
Disabled (default)
Print PS Errors Enabled
Disabled (default)
Print PDF Errors Enabled
Disabled (default)
Personality Auto (default)
PCL
PDF
PS
Use this feature to print on letter-size paper
when an A4 job is sent but no A4-size
paper is loaded in the device (or to print on
A4 paper when a letter-size job is sent but
no letter-size paper is loaded). This option
will also override A3 with ledger-size paper
and ledger with A3-size paper.
When this feature is enabled, the user can
select manual feed from the control panel
as the paper source for a job.
Use this feature to select which version of
the Courier font you want to use.
Use this feature to change the printable
area of A4-size paper. If you enable this
option, eighty 10-pitch characters can be
printed on a single line of A4 paper.
Use this feature to select whether a
PostScript (PS) error page is printed when
the device encounters a PS error.
Use this feature to select whether a PDF
error page is printed when the device
encounters a PDF error.
Select the printer language that the device
should use.
Normally you should not change the
language. If you change the setting to a
specific language, the device does not
automatically switch from one language to
another unless specific software commands
are sent to the device.
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Table 3-14 Device Behavior menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
PCL Form Length Type a value
between 5 and 128
lines. The factory
default is 60 lines.
Orientation Portrait (default)
Landscape
Font Source Select the source
from the list.
Font Number Type the font
number. The range
is between 0 and
999. The factory
default is 0.
Font Pitch Type a value
between 0.44 and
99.99. The factory
default is 10.00.
Symbol Set PC-8 (default)
(50 additional
symbol sets from
which to choose)
PCL is a set of printer commands that
Hewlett-Packard developed to provide
access to printer features.
Select the orientation that is most often
used print jobs. Select Portrait if the short
edge is at the top or select Landscape if the
long edge is at the top.
Use this feature to select the font source for
the user-soft default font.
Use this feature to specify the font number
for the user-soft default font using the
source that is specified in the Font Source
menu item. The device assigns a number to
each font and lists it on the PCL font list
(available from the Administration menu).
If Font Source and Font Number indicate a
contour font, then use this feature to select
a default pitch (for a fixed-spaced font).
Use this feature to select any one of
several available symbol sets from the
control panel. A symbol set is a unique
grouping of all the characters in a font.
Print Quality menu
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
Append CR to LF No (default)
Yes
Suppress Blank
Pages
Media Source
Mapping
No (default)
Yes
Standard (default)
Classic
Use this feature to configure whether a
carriage return (CR) is appended to each
line feed (LF) encountered in backwardscompatible PCL jobs (pure text, no job
control).
This option is for users who are generating
their own PCL, which could include extra
form feeds that would cause blank pages to
be printed. When Yes is selected, form
feeds are ignored if the page is blank.
Use this feature to select and maintain
input trays by number when you are not
using the device driver, or when the
software program has no option for tray
selection.
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Table 3-15 Print Quality menu
Menu item Sub-menu item Values Description
Set Registration Test Page Print (button) Use Set Registration to shift the margin alignment to
center the image on the page from top to bottom and
from left to right. You can also align the image on the
front with the image printed on the back.
Print a test page for setting the registration.
Source All trays
Tray <X>: <contents>
(choose a tray)
Fuser Modes <Paper Type> Configure the fuser mode associated with each
Restore Modes Restore (button) Restore the fuser modes to the default settings.
Optimize High Transfer Normal (default)
Increased
Line Detail Off (default)
On
Restore Optimize
Resolution 300
600
FastRes 1200 (default)
ProRes 1200
REt Off
Light
Medium (default)
Select the source input tray for printing the Set
Registration page.
media type.
Optimizes certain parameters for all jobs rather than
(or in addition to) optimizing by paper path.
Use this feature to select the print resolution.
Enable Resolution Enhancement technology (REt),
which produces print output with smooth angles,
curves, and edges. All print resolutions, including
FastRes 1200, benefit from REt.
Dark
Economode Enabled
Disabled
Toner Density Choose from a range of
1 to 5. 3 is the default.
Calibration/Cleaning Auto Cleaning Enabled
Disabled
Process Cleaning Page Process (button) Use this feature to create and process a cleaning
When Economode is enabled, the device prints with
a reduced amount of toner per page; however, the
print quality of the page is slightly reduced.
Lighten or darken the print on the page. 1 is the
lightest and 5 is the darkest.
When auto-cleaning is on, the device prints a
cleaning page when the page count reaches the
value that is set in Cleaning Interval.
page for cleaning excess toner off the pressure roller
in the fuser. The process takes up to 2.5 minutes.
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Troubleshooting menu
NOTE Values shown with "(default)" are the factory-default values. Some menu items have
no default.
Table 3-16 Troubleshooting menu
Menu item Sub-menu item Sub-menu item Values Description
Event Log Print (button) This feature shows the event codes and
Calibrate Scanner Calibrate (button) Use this feature to compensate for offsets
Fax T.30 Trace Print T.30 Report Use this feature to print or configure the fax
When to Print Report Never auto print
Print after any fax job
Print after fax send
jobs
Print after any fax
error
Print after send
errors only
Print after receive
errors only
their corresponding engine cycles on the
display, and it allows you to print the full
event log.
in the scanner imaging system (carriage
head) for ADF and flatbed scans.
You might need to calibrate the scanner if it
is not capturing the correct sections of
scanned documents.
T.30 trace report. T.30 is the standard that
specifies handshaking, protocols, and error
correction between fax machines.
Fax Transmit Signal
Loss
Fax V.34 Normal (default)
Fax Speaker Mode Normal (default)
Paper Path Sensors Initiate a test of the paper path sensors.
A value between 0
and 30.
Off
Diagnostic
Use this feature to set loss levels to
compensate for phone line signal loss. You
should not modify this setting unless
requested to do so by an HP service
representative because it could cause the
fax to stop functioning.
Use this feature to disable V.34
modulations if several fax failures have
occurred or if phone line conditions require it.
This feature can be used by a technician to
evaluate and diagnose fax issues by
listening to the sounds of fax modulations.
The factory default setting is Normal.
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Table 3-16 Troubleshooting menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Paper Path Test Test Page Print (button) Generate a test page for testing paper
Source All trays
Tray 1
Tray 2
(Additional trays are
shown, if applicable.)
Duplex Off (default)
On
Copies 1, 10, 50, 100, or 500
Default = 1
Finishing Paper
Path Test
Staples Finishing Options Choose from a list
of available options.
Media Size Letter
Legal
A4
handling features. You can define the path
that is used for the test in order to test
specific paper paths.
Specify whether the test page will be
printed from all trays or from a specific tray.
Select whether the duplexer should be
included in the Paper Path test.
Select how many pages should be sent
from the specified source as part of the
Paper Path test.
Test paper handling features for the finisher.
Select the option that you want to test.
Select the paper size for the Finishing
Paper Path Test.
8.5 x 13
Media Type Select the paper type for the Finishing
Copies Range: 2-30,
Default=2
Duplex Off
On
Print Test Page Print (button) Print a test page to use for the Finishing
Stack Media Size Select from a list of
sizes.
Media Type Select from a list of
types.
Copies Range 2–30
Default = 2
Duplex Off
On
Print Test Page Print (button) Print a test page to use for the Finishing
Paper Path Test.
Select the number of copies to include in
the Finishing Paper Path Test.
Select whether to use the duplexer in the
Finishing Paper Path Test.
Paper Path Test.
Select the options that you want to use to
test the stacker.
Select the type of media to use for the
Finishing Paper Path Test.
Select the number of copies to include in
the Finishing Paper Path Test.
Select whether to use the duplexer in the
Finishing Paper Path Test.
Paper Path Test.
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Table 3-16 Troubleshooting menu (continued)
Menu item Sub-menu item Sub-menu item Values Description
Manual Sensor Test Test the device sensors and switches for
Component Test Exercise individual parts independently to
Print/Stop Test Continuous value
Scanner Tests This menu item is used by a service
Control Panel LEDs Use this feature to make sure the
Display
from 0 to 60,000
milliseconds. The
default is 0
milliseconds.
correct operation. Each sensor is displayed
on the control-panel screen, along with its
status. Manually trip each sensor and
watch for it to change on the screen. Press
the Stop button to abort the test.
isolate noise, leaking, or other issues. To
start the test, select one of the components.
The test will run the number of times
specified by the Repeat option. You might
be prompted to remove parts from the
device during the test. Press the Stop
button to abort the test.
Isolate faults by stopping the device during
the print cycle and observing where in the
process the image degrades. To run the
test, specify a stop time. The next job that
is sent to the device will stop at the
specified time in the process.
technician to diagnose potential problems
with the device scanner.
components of the control panel are
functioning correctly.
Buttons
Touchscreen
Resets menu
Table 3-17 Resets menu
Menu item Values Description
Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that
are stored on the device.
Clear Fax Activity Log Yes
No (default)
Restore Factory Telecom Setting Restore (button) Use this option to restore the telephone-related settings that are in
Restore Factory Settings Restore (button) Use this feature to restore all device settings to their factory
Clear Maintenance Message Clear (button) Clear the Order Maintenance Kit and Replace Maintenance Kit
Clear Document Feeder
Message
Clear (button) Use this feature to clear the Order Document Feeder Kit and
Use this feature to clear all events from the Fax Activity Log.
the Initial Setup menu to factory default values.
defaults.
warning messages.
Replace Document Feeder Kit warning messages.
Reset Supplies New Maintenance Kit (Yes/No) Notify the device that a new maintenance kit or document feeder
kit has been installed.
ENWW Control-panel menus 79
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Menu item Values Description
New Document Feeder Kit (Yes/
No)
Service menu
The Service menu is locked and requires a PIN for access. The PIN code for this MFP is 11434506.
Table 3-18 Service menu
Menu item Description
Clear Event Log Select this item to clear (reset to zero) the internal event log.
Engine Cycle Count Select this item to print a report that displays the number of pages the formatter has
formatted.
Refurbish Cycle Count Select this item to set the page count for a refurbished unit. This page count is stored in
Maintenance Kit Count Select this item to set a) the number of pages that have been printed since the last
Maintenance Kit Interval Select this item to specify the number of pages that can be printed before a Perform
Document Feeder Kit Count Select this item to set a) the number of pages that have been printed since the last
Document Feeder Kit Interval Select this item to specify the number of pages that can be printed before a Replace
ADF count Select this item to specify the number of pages that have been fed through the document
Flatbed Count Select this item to specify the number of pages that have been scanned on the flatbed
ADF Simplex Count Select this item to set the number of simplex pages that have been fed through the
ADF Duplex Count Select this item to set the number of duplex pages that have been fed through the
memory so that the correct Service ID can be restored after the MFP is refurbished.
maintenance kit was installed, or b) the total number of pages that have been printed on
this MFP if a maintenance kit has not yet been installed (during the first 225,000 pages).
Printer Maintenance messages appears on the control-panel display to indicate that a
maintenance kit is necessary.
document-feeder kit was installed, or b) the total number of pages that have been printed
on this MFP if a document-feeder kit has not yet been installed (during the first 90,000
pages).
Document Feeder Kit messages appears on the control-panel display to indicate that a
document-feeder kit is necessary.
feeder.
glass.
document feeder.
document feeder.
Copy Scan Count Select this item to set the number of copy pages that have been scanned.
Send Scan Count Select this item to set the number of scanned pages that have been sent to e-mail.
Copy Pages Count Select this item to set the number of pages that have been copied.
Scanner Settings
Serial Number Select this item to update the serial number if you replace the formatter.
CAUTION The scanner settings are used for factory adjustments and should not
be used by service personnel. Use the scanner calibration routine to adjust the
scanner settings if necessary.
80 Chapter 3 Manage and maintain the device ENWW
Page 99
Table 3-18 Service menu (continued)
Menu item Description
Service ID Select this item to specify the date when the MFP was first used, rather than the date
Cold Reset Paper Select this item to reset the default paper size when you replace the formatter or restore
when a replacement formatter was installed.
factory settings. For example, when you replace a formatter or restore factory settings in a
country/region that uses A4 as the standard paper size, use this item to reset the default
paper size to A4. Letter and A4 are the only cold-reset values available.
ENWW Control-panel menus 81
Page 100
Use information pages
From the control panel, print pages that give details about the device and its current configuration.
The table below provides the instructions for printing the information pages.
Page description How to print the page
Menu map
Shows the control-panel menus and
available settings.
Configuration page
Shows device settings and installed
accessories.
1. From the Home screen, touch Administration.
2. Touch Information.
3. Touch Configuration Status Pages.
4. Touch Administration Menu Map.
5. Touch Print.
The content of the menu map varies, depending on the options currently installed
in the device.
For a complete list of control panel menus and possible values, see
control panel on page 48.
1. From the Home screen, touch Administration.
2. Touch Information.
3. Touch Configuration Status Pages.
4. Touch Configuration Page.
5. Touch Print.
NOTE If the device contains an HP Jetdirect print server or an optional
hard disk drive, additional configuration pages print that provide
information about those devices.
Use the
Supplies status page
Shows print-cartridge toner levels.
Usage page
Shows a page count for each size of
paper printed, the number of onesided (simplexed) or two-sided
(duplexed) pages, and the average
percentage of coverage.
1. From the Home screen, touch Administration.
2. Touch Information.
3. Touch Configuration Status Pages.
4. Touch Supplies Status Page.
5. Touch Print.
NOTE If you are using non-HP supplies, the supplies status page might
not show the remaining life for those supplies. For more information, see
HP policy on non-HP print cartridges on page 94.
1. From the Home screen, touch Administration.
2. Touch Information.
3. Touch Configuration Status Pages.
4. Touch Usage Page.
5. Touch Print.
82 Chapter 3 Manage and maintain the device ENWW
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