HP LaserJet 9500 User's Guide

user guide

color LaserJet 9500mfphp

HP Color LaserJet 9500mfp

user guide

Reproduction, adaptation or translati on wit hout prior written permission is prohibited, except as allowed under the copyright laws.

Part Number: C8549-90902 Edition 1, 10/2004 The information contained herein is subject to change

without notice. The only warranties for HP products and services are set

forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Acrobat®, Adobe®, and PostScript® are trademarks of Adobe Systems Incorporated.

HP-UX® Release 10.20 and later and HP-UX Release

11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

PANTONE®* is Pantone, Inc.’s check-standard trademark for color.

TrueType™ is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark of The Open Group.

NERGY STAR® is a U.S. registered service mark of the U.S.

E Environmental Protection Agency.

http://www.hp.com/go/clj9500mfp

4 Chapter –

Rev. 1.0

MFP basics

MFP components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Setting the MFP defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting the MFP device defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Loading input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading tray 2 and tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Changing and setting the media size and type for a tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Copying

Copy-screen layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Copying instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Copying by using the default settings (one-touch copying). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Copying by using user-defined settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Copying from the scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Copying by using the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Copying books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Creating a job to be copied later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Color copies or black and white copies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Reduce or enlarge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adjust the lightness/darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

ENWW

http://www.hp.com/go/clj9500mfp

Enhance the document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Setting copy defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Digital sending and e-mail

Sending documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Sending letter-size originals by using the scanner glass or ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Sending a document to multiple recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using the auto-complete function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using the address book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Creating a recipient list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Faxing

Connecting the fax to a phone line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Verifying the fax operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Establishing the required fax settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using the Fax Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting or verifying the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Setting or verifying the location. . . . . . . . . . . . . . . . . . . . . . . . . .

Setting or verifying the fax header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Fax feature screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Status message bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6 Contents

. . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Rev. 1.0

Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Sending a fax by typing the number manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Sending a fax by using speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Sending a fax by using phone book numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Canceling a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Canceling the current fax transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Canceling all pending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Changing the sharpness setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Changing the background setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Changing the light/dark setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Receiving faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Establishing optional fax settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting the modem volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Setting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting outgoing fax resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting dialing and detection options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Setting a dialing prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Setting the redial-on-busy feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Setting the paper tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Setting the destination bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

ENWW

http://www.hp.com/go/clj9500mfp

Troubleshooting fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

What type of phone line are you using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Are you using a phone-line splitter? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Are you using a surge-protection device?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Are you using a phone company voice-messaging service or an answering machine? . . . . . . . . . . 89

Checking fax status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Fax feature is not operating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

General fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Receiving fax problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Sending fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . . . . . . . . . . . 103

Fax product specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Printing

Customizing tray 1 operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Printing from tray 1 when the loaded paper is requested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Manually feeding paper from tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using the job-storage features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Private jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Stored jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

QuickCopy jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

8 Contents

Rev. 1.0

Proof and hold jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Control panel menus

Retrieve job menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Originals submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Copying submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Enhancement submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Sending submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Printing submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Print quality submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

System setup submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

. . . . . . . . . . . . . . . . . . . . . . . . . . 134

Selecting and using media

Selecting high-quality media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using non-HP-brand media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Ordering supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Setting media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Supported types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Media-related copy-quality and print-quality issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

ENWW

http://www.hp.com/go/clj9500mfp

Managing and maintaining

Managing supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Checking supplies levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Storing supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Replacing and recycling the supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Using the image drums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Replacing the image drums . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . 196

. . . . . . . . . . . . . . . . . . . . . . . . . . 197

Image transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Image cleaning kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Image fuser kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Cleaning procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Cleaning the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Cleaning the post charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Cleaning the fuser input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Relocating the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Problem solving

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Jam clearing locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Clearing jams from the input-tray areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

10 Contents

Rev. 1.0

Clearing jams from the duplexer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Clearing jams from the output areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Solving repeated jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Understanding MFP messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Using the MFP help system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

If a message persists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Solving output-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Output-quality troubleshooting procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Solving persistent output-quality problems . . . . . . . . . . . . . . . . .

Print Quality Troubleshooting Pages . . . . . . . . . . . . . . . . . . . . .

Solving MFP problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . 282

. . . . . . . . . . . . . . . . . . . . . . . . . . 288

. . . . . . . . . . . . . . . . . . . . . . . . . . 290

MFP hardware issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Media-handling issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

MFP-output issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Duplexer issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Service and support

Warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Service during and after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Spare parts and supplies availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

ENWW

http://www.hp.com/go/clj9500mfp

Color print cartridge/image drum warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

HP software license terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Customer support options worldwide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Information from the MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Customer support and MFP repair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Specifications and regulatory information

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Power requirements and circuit capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Acoustical specifications¹ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Operating and storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

EU Statement for Telecom Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

12 Contents

Rev. 1.0

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Taiwan Class A Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Taiwan Battery Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Product Information Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

ENWW

http://www.hp.com/go/clj9500mfp

14 Contents

Rev. 1.0

MFP basics

MFP components

The following figures show the components of the HPColor LaserJet 9500mfp.

1 2

6 7

ENWW

8 9

10 11 12

12 13

MFP components 1

http://www.hp.com/go/clj9500mfp

1 the ADF (automatic document feeder) output bin 2 the control panel (including the touch-screen

graphical display)

3 the finishing device

(3,000-sheet stapler/stacker, 3,000-sheet stacker, multifunction finisher, or 8-bin mailbox)

2 Chapter 1 – MFP basics

4 the front doors 5 the power switch 6 tray 2 7 tray 3 8 the ADF feeder

9 the ADF 10 the ozone fan and filter 11 the right door 12 tray 1 13 the 2,000-sheet side input

tray (tray 4)

Rev. 1.0

1 the air filter 2 the power-cord connector 3 the copy connect card

(enhanced input/output [EIO])

4 the disk-drive security lock

ENWW

3 4 5 6 7 8

9 10 11

5 the RJ11 connector (to the

external fax line)

6 the HP JetLink connector 7 the hard disk (EIO) 8 the parallel port

9 the FIH (foreign interface

harness) connector

10 the ethernet network card

(EIO)

11 the USB por t

MFP components 3

http://www.hp.com/go/clj9500mfp

Control panel

The control panel includes a touch-screen graphical display, three job-control buttons, a numeric ke ypad, and three lightemitting diode (LED) indicator lights.

Touch-screen graphical display

Display contrast adjustment

Ready light (green)

Data light (green)

Attention light (orange)

4 Chapter 1 – MFP basics

Numeric keypad

CLEAR button (C)

SLEEP button

MENU button

TATUS

button S

TOP

button RESET

button START

button

Rev. 1.0

Features and buttons Function

ISPLAY CONTRAST ADJUSTMENT Use this to adjust the amount of back light on the control-panel display.

OUCH-SCREEN GRAPHICAL DISPLAY This touch-screen display provides the user with text and graphical information

LEEP Use this to set the MFP to Sleep Mode.

ENU Use this to open the MFP Information, Configuration, and other menus.

TATUS This button shows the current jobs and their progress, and also shows the status of

about the configuration and status of the MFP. The touch screen allows you to control all of the MFP functions and features.

the trays and supplies.

ESET Use this button to resets the job settings to user-defined default values.

TOP Use this button to cancel the active job.

TART Use this button to begin a copy job, start digital sending, or continue a job that has

been interrupted.

C This is the Clear button which resets the number of copies to one.

ENWW

MFP components 5

http://www.hp.com/go/clj9500mfp

Features and buttons Function

UMERIC KEYPAD Use the keypad to type numeric values for the number of copies that are required

and to specify other numeric values.

Interpreting control-panel lights

Use the following table to int erpret the control-panel lights.

Light State Indication

Ready (green)

Off The MFP is off, offline, or has experienced an error. On The MFP is ready to print. Blinking The MFP is going offline.

6 Chapter 1 – MFP basics

Rev. 1.0

Light State Indication

Data (green)

Attention (orange)

Off The MFP has no data to print. On The MFP has data to print, but is not ready or is offline. Blinking The MFP is processing or is printing the data. Off The MFP is functioning without error. On The MFP has experienced a critical error. Note the error message, and then turn

the MFP off and on again.

Blinking Action is required. See the control-panel display.

ENWW

MFP components 7

http://www.hp.com/go/clj9500mfp

Control-panel home screen

Use the following control-panel elements to gain access to MFP features.

213

1 touch this to use the copy screen 2 touch this to use the e-mail screen 3 touch this to use the fax screen

8 Chapter 1 – MFP basics

Rev. 1.0

Setting the MFP defaults

Certain printing features and hardware (such as the duplex-printing accessory or a finishing device) must be configured through the printing-system software.

Setting the MFP device defaults

You can create default MFP device settings for several printing, copying, faxing, e-mail, and network features.

To set device defaults at the control panel

1 Press the MENU button. 2 Scroll to and touch C 3 Scroll to and touch the configuration item that you want. These items include the following:

• copying

• enhancement

• sending

• printing

• system setup

ONFIGURE DEVICE.

ENWW

Setting the MFP defaults 9

http://www.hp.com/go/clj9500mfp

Loading input trays

This section contains information about loading standard- and custom-size media into tray 1, tray2, tray 3, and the 2,000sheet side input tray (tray 4).

Caution To avoid a jam, never add or remove paper from tray1 or open tray 2, tray 3, or the 2,000-sheet side input

10 Chapter 1 – MFP basics

tray (tray 4) while printing or copying from that tray. To avoid damaging the MFP, print labels and enve lopes only from tray 1. Send labels and envelopes to the

face-up bin. Print on only one side of labels and envelopes.

Rev. 1.0

To load media in tray 1

Tray 1 is a multipurpose tray that holds a stack of media up to 5mm (0.2 inch) in height, which equals approximately 100 sheets of 75 g/m² (20-lb paper), 10 envelopes, or 20 transparencies. If media is loaded in tr ay1, the MFP default is to print media from tray 1 first.

Tray 1 provides a convenient way to print envelopes, transparencies, customsize paper, or other types of media without having to unload the oth er trays. It can also be used as a convenient additional input tray.

Use this procedure to load media in tray 1.

1 Open tray 1. 2 Pull the first tray extension out until it stops. If you are printing on large

media, also extend the second tray extension out until it stops.

3 Load (orient) media according to size and finishing opti ons. F or single-sided

printing on preprinted paper, load the side to be printed on face up. For double-sided printing (duplexing) on prep rinted paper, load the first side to be printed on face down.

ENWW

Loading input trays 11

http://www.hp.com/go/clj9500mfp

12 Chapter 1 – MFP basics

Note

To avoid jams, print sheets of labels one at a time.

4 Adjust the paper guides so they lightly touch the paper stack, but do not

bend the paper. Mak e sure the paper fits under th e tabs on the paper guides and not above the load level indicators.

5 Look at the control-panel display within a few seconds of loading the paper.

(Remove and reload the media if the time has already elapsed.)

6 If the control panel does not display the message TRAY 1 <TYPE> <SIZE>,

then the tray is ready to use.

7 If the control panel displays TRAY 1 <TYPE> <SIZE>, touch O

size and type configuration. The size menu is displayed.

8 Touch A 9 Touch A 10 If the control panel displays TRAY 1 ANY SIZE ANY TYPE, then the tray is

11 Touch E

NY SIZE. The control panel displays SETTING SAVED. NY TYPE. The control panel displays SETTING SAVED.

ready for occasional one-time use for a variety of paper.

XIT to accept the size and type settings.

K to change the

Rev. 1.0

To load tray 1 when the same paper is used for multiple jobs

Use the following procedure if tray 1 is loaded continually with the same type of paper, and the paper is not usually removed from tray 1 between print jobs. The following procedures can also increase the MFP performance when printing from tray 1.

CAUTION

To avoid a jam, never add or remove paper from a tray while printing from that tray.

ENWW

1 Touch M 2 Touch P 3 Touch T 4 Touch the correct paper size. The control panel displays SETTING SAVED.

5 Touch T

ENU.

APER HANDLING.

RAY 1 SIZE.

Note

If you select CUSTOM as the paper size, also select the unit of measure (the X and Y dimensions).

RAY 1 TYPE.

Loading input trays 13

http://www.hp.com/go/clj9500mfp

14 Chapter 1 – MFP basics

6 Touch the correct paper type. The control panel displays SETTING SAVED. 7 Touch E

XIT to exit the menus.

8 Open tray 1. 9 Pull the first tray extension out until it stops. If you are printing on large

media, also extend the second tray extension out until it stops.

10 Load (orient) media according to size and finishing options. For single-sided

printing on preprinted paper, load the side to be printed on face up. For double-sided printing (duplexing) on preprinted paper, load the first side to be printed on face down.

CAUTION

To avoid jams, print sheets of labels one sheet at a time.

11 Adjust the paper guides so they lightly touch the paper stack, but do not

bend the paper. Make sure the paper fits under the tabs on the guides and not above the load level indicators.

12 Look at the control-panel display within a few second s of loadi ng the paper.

The tray configuration is displayed. (Remove and reload the media if the time has already elapsed.)

13 Touch E

XIT to exit the menus. The tray is ready to use.

Rev. 1.0

+ 324 hidden pages