Reproduction, adaptation or
translation without prior written
permission is prohibited,
except as allowed under the
copyright laws.
The information contained
herein is subject to change
without notice.
The only warranties for HP
products and services are set
forth in the express warranty
statements accompanying
such products and services.
Nothing herein should be
construed as constituting an
additional warranty. HP shall
not be liable for technical or
editorial errors or omissions
contained herein.
Part number: Q3631-90909
Edition 1, 11/2003
Trademark Credits
Microsoft®, Windows®,
and Windows NT® are
U.S. registered trademarks
of Microsoft Corporation.
All other products mentioned
herein may be trademarks of
their respective companies.
Contents
1 Safety
Safety and important warning items . . . . . . . . . . 2
Read carefully the safety and important warning items described below to understand them
before doing service work.
Important notices
Because of possible hazards to an inexperienced person servicing this MFP as well as the risk
of damage to the MFP, HP corporation strongly recommends that all servicing be performed
only by HP-trained service technicians.
Changes may have been made to this MFP to improve its performance after this service manual
was printed. Accordingly, HP corporation does not warrant, either explicitly or implicitly, that the
information contained in this service manual is complete and accurate.
The user of this service manual must assume all risks of personal injury and/or damage to the
MFP while servicing the MFP for which this service manual is intended.
Therefore, this service manual must be carefully read before doing service work both in the
course of technical training and even after that, for performing maintenance and control of the
MFP properly.
Keep this service manual also for future service.
When it is impossible to read the description about safety and warning (due to contamination or
tear), the relevant page should be replaced.
Description items for Warning, Caution, and Note
In this service manual, Warning, Caution, and Note are defined as follows together with a
symbol mark to be used in a limited meaning.
When servicing the MFP, the relevant works (disassembling, reassembling, adjustment, repair,
maintenance, and so forth) need to be conducted with utmost care.
WARNING!Warning messages alert the reader to a specific procedure or practice which,
if not followed correctly, could cause personal injury or catastrophic loss of data
or equipment.
CAUTIONCaution messages appear before procedures which, if not observed, could
result in loss of data or damage to equipment
NoteNotes contain important information.
2SafetyENWW
Symbols used for safety and important warning items are defined as follows:
Precaution when
using the MFP
Prohibition when
using the MFP
Direction when
using the MFP
General precautionElectric hazardHigh temperature
General prohibitionDo not touch with wet handDo not disassemble
General instructionUnplugGround/Earth
Safety warnings
Modifications not authorized by hp
HP MFPs are renowned for their high reliability. This reliability is achieved through high-quality
design and a solid service network.
MFP design is a highly complicated and delicate process where numerous mechanical,
physical, and electrical aspects have to be taken into consideration, with the aim of arriving at
proper tolerances and safety factors. For this reason, unauthorized modifications involve a high
risk of degradation in performance and safety. Such modifications are therefore strictly
prohibited. the points listed below are not exhaustive, but they illustrate the reasoning behind
this policy.
WARNING: Prohibited actions
Safety
●Using any cables or power cord not specified by HP.
●Using any fuse or thermostat not specified by HP.
●Safety will not be assured, leading to a risk of fire
and injury.
●Disabling fuse functions or bridging fuse terminals
and so forth) Safety will not be assured, leading to a
risk of fire and injury.
●Making any modification to the MFP unless
instructed by HP.
●Using parts not specified by HP.
Checkpoints when performing on-site service
HP MFPs are extensively tested before shipping, to ensure that all applicable safety standards
are met, in order to protect the customer and customer engineer (hereafter called the CE) from
the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear
and eventual failure. In order to maintain safety and reliability, the CE must perform regular
safety checks.
4SafetyENWW
Power supply
WARNING: Wall outlet
●Check that mains voltage is as specified. Plug the
power cord into the dedicated wall outlet with a
capacity greater than the maximum power
consumption.
●If excessive current flows in the wall outlet, fire may
result.
●If two or more power cords can be plugged into the
wall outlet, the total load must not exceed the rating
of the wall outlet.
●If excessive current flows in the wall outlet, fire may
result.
kw
WARNING: Power plug and cord
●Make sure the power cord is plugged in the wall
outlet securely.
Contact problems may lead to increased resistance,
overheating, and the risk of fire.
●Check whether the power cord is damaged. Check
whether the sheath is damaged.
If the power plug, cord, or sheath is damaged,
replace with a new power cord (with plugs on both
ends) specified by HP. Using the damaged power
cord may result in fire or electric shock.
●When using the power cord (inlet type) that came
with this MFP, be sure to observe the following
precautions:
a Make sure the MFP-side power plug is securely
inserted in the socket on the rear panel of the
MFP.
Secure the cord with a fixture properly.
b If the power cord or sheath is damaged, replace
with a new power cord (with plugs on both ends)
specified by HP.
If the power cord (inlet type) is not connected to
the MFP securely, a contact problem may lead to
increased resistance, overheating, and risk of fire.
Safety
ENWWSafety warnings 5
WARNING: Power plug and cord
Check whether the power cord is not stepped on or
●
pinched by a table and so on.
●Overheating may occur there, leading to a risk of
fire.
●Do not bundle or tie the power cord.
Overheating may occur there, leading to a risk of
fire.
●Check whether dust is collected around the power
plug and wall outlet.
Using the power plug and wall outlet without
removing dust may result in fire.
●Do not insert the power plug into the wall outlet with
a wet hand.
The risk of electric shock exists.
●When unplugging the power cord, grasp the plug,
not the cable.
The cable may be broken, leading to a risk of fire
and electric shock.
WARNING: Wiring
●Never use multi-plug adapters to plug multiple power
cords in the same outlet.
If used, the risk of fire exists.
●When an extension cord is required, use the
specified type.
Current that can flow in the extension cord is limited,
so using a too long extension cord may result in fire.
Do not use an extension cable reel with the cable
taken up. Fire may result.
6SafetyENWW
WARNING: Ground lead
●Check whether the MFP is grounded properly.
If current leakage occurs in an ungrounded MFP, you
may suffer electric shock while operating the MFP.
Connect the ground lead to one of the following
points:
a Ground terminal of wall outlet
b Ground terminal for which Class D work has been
done
●Pay attention to the point to which the ground lead is
connected.
Connecting the ground lead to an improper point
such as the points listed below results in a risk of
explosion and electric shock:
a Gas pipe (A risk of explosion or fire exists.)
b Lightning rod (A risk of electric shock or fire
exists.)
c Telephone line ground (A risk of electric shock or
fire exists in the case of lightning.)
d Water pipe or faucet (It may include a plastic
portion.)
Safety
Installation requirements
WARNING: Prohibited installation place
●Do not place the MFP near flammable materials
such as curtains or volatile materials that may catch
fire.
A risk of fire exists.
●Do not place the MFP in a place exposed to water
such as rain water.
A risk of fire and electric shock exists.
ENWWSafety warnings 7
WARNING: Non-operational handling
●When the MFP is not used over an extended period
of time (holidays, and so forth), switch it off and
unplug the power cord.
Dust collected around the power plug and outlet may
cause fire.
CAUTION: Temperature and humidity
●Do not place the MFP in a place exposed to direct
sunlight or near a heat source such as a heater.
A risk of degradation in MFP performance or
deformation exists.
Do not place the MFP in a place exposed to cool
wind. Recommended temperature and humidity are
as follows:
Temperature: 10
Humidity: 10 percent to 80 percent (no dew
condensation)
Avoid other environments as much as possible.
° C to 30° C
CAUTION: Ventilation
●Do not place the MFP in a place where there is much
dust, cigarette smoke, or ammonia gas.
Place the MFP in a well ventilated place to prevent
MFP problems and image issues.
●The MFP generates ozone gas during operation, but
it is not sufficient to be harmful to the human body.
If a bad smell of ozone is present in the following
cases, ventilate the room.
a When the MFP is used in a poorly ventilated room
b When making a lot of copies
c When using multiple MFPs at the same time
8SafetyENWW
CAUTION: Vibration
●When installing the MFP, read the installation guide
thoroughly. Be sure to install the MFP on a level and
sturdy place.
Constant vibration will cause problems.
●Be sure to lock the caster stoppers.
In the case of an earthquake and so on, the MFP
may slide, leading to a injury.
CAUTION: Inspection before servicing
●Before conducting an inspection, read all relevant
documentation (service manual, technical notices,
and so forth) and proceed with the inspection
following the prescribed procedure in safety clothes,
using only the prescribed tools. Do not make any
adjustment not described in the documentation.
If the prescribed procedure or tool is not used, the
MFP may break and a risk of injury or fire exists.
●Before conducting an inspection, be sure to
disconnect the power plugs from the MFP and
options.
When the power plug is inserted into the wall outlet,
some units are still powered even if the power switch
is turned off. A risk of electric shock exists.
Safety
●The area around the fuser is hot.
You may get burned.
WARNING: Work performed with the MFP powered
●Take every care when making adjustments or
performing an operation check with the MFP
powered.
If you make adjustments or perform an operation
check with the external cover detached, you may
touch live or high-voltage parts or you may be caught
in moving gears or the timing belt, leading to a risk of
injury.
ENWWSafety warnings 9
WARNING: Work performed with the MFP powered
Take every care when servicing with the external
●
cover detached.
High-voltage exists around the drum unit. A risk of
electric shock exists.
WARNING: Safety checkpoints
●Check the exterior and frame for edges, burrs, and
other damages.
The user or CE may be injured.
●Do not allow any metal parts such as clips, staples,
and screws to fall into the MFP.
They can short internal circuits and cause electric
shock or fire.
●Check wiring for squeezing and any other damage.
Current can leak, leading to a risk of electric shock
or fire.
●When disconnecting connectors, grasp the
connector, not the cable. (Specifically, connectors of
the AC line and high-voltage parts.)
Current can leak, leading to a risk of electric shock
or fire.
●Carefully remove all toner remnants and dust from
electrical parts and electrode units such as a
charging corona unit.
Current can leak, leading to a risk of MFP trouble or
fire.
●Check high-voltage cables and sheaths for any
damage.
Current can leak, leading to a risk of electric shock
or fire.
●Check electrode units such as a charging corona
unit for deterioration and sign of leakage.
Current can leak, leading to a risk of trouble or fire.
10 SafetyENWW
WARNING: Safety checkpoints
●Before disassembling or adjusting the laser/scanner
assembly incorporating a laser, make sure that the
power cord has been disconnected.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
●Do not remove the cover of the laser/scanner
assembly. Do not supply power with the
laser/scanner assembly shifted from the specified
mounting position.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
●When replacing a lithium battery, replace it with a
new lithium battery specified in the parts guide
manual. Dispose of the used lithium battery using
the method specified by local authority.
Improper replacement can cause explosion.
●After replacing a part to which AC voltage is applied
(for example, optical lamp and fuser lamp), be sure
to check the installation state.
A risk of fire exists.
Safety
●Check the interlock switch and actuator for loosening
and check whether the interlock functions properly.
If the interlock does not function, you may receive an
electric shock or be injured when you insert your
hand in the MFP (for example, for clearing paper
jam).
●Make sure the wiring cannot come into contact with
sharp edges, burrs, or other pointed parts.
Current can leak, leading to a risk of electric shock
or fire.
ENWWSafety warnings 11
WARNING: Safety checkpoints
Make sure that all screws, components, wiring,
●
connectors, and so forth that were removed for
safety check and maintenance have been reinstalled
in the original location. (Pay special attention to
forgotten connectors, pinched cables, forgotten
screws, and so forth.)
A risk of MFP trouble, electric shock, and fire exists.
WARNING: Handling of service materials
●Unplug the power cord from the wall outlet.
●Drum cleaner (isopropyl alcohol) and roller cleaner
(acetone-based) are highly flammable and must be
handled with care. A risk of fire exists.
Use sparingly with wipes to avoid fumes.
Collect wipes in a resealable plastic bag, and
remove the bag from the customer’s site.
Have flammable spill absorbents in your tool box in
case material is spilled.
Consider using protective gloves if skin irritation
develops.
Containers should be labeled with the chemical
name and the word/symbol Flammable.
●Do not replace the cover or turn the MFP on before
any solvent remnants on the cleaned parts have fully
evaporated.
A risk of fire exists.
●Use only a small amount of cleaner at a time and
take care not to spill any liquid. If this happens,
immediately wipe it off.
A risk of fire exists.
●When using any solvent, ventilate the room well.
Breathing large quantities of organic solvents can
lead to discomfort.
12 SafetyENWW
WARNING: Handling of service materials
●Toner and developer are not harmful substances, but
care must be taken not to breathe excessive
amounts or let the substances come into contact
with eyes, and so on. It may be stimulative.
If the substances get in the eye, rinse with plenty of
water immediately. When symptoms are noticeable,
consult a physician.
Avoid creating dust and inhaling dust, particularly
wen removing waste developer and adding new
developer.
Place waste toner and developer in a resealable
plastic bag, and remove the bag from the customer’s
site.
Use an explosion-proof vacuum with a HEPA filter for
cleaning up toner and developer.
●Never throw the used cartridge and toner into fire.
You may be burned due to dust explosion.
Measures to take in case of an accident
If an accident has occurred, the distributor who has been notified first must immediately take
emergency measures to provide relief to affected persons and to prevent further damage.
If a report of a serious accident has been received from a customer, an on-site evaluation must
be carried out quickly and HP Corporation must be notified.
To determine the cause of the accident, conditions and materials must be recorded through
direct on-site checks, in accordance with instructions issued by HP Corporation.
Safety
Conclusion
Safety of users and customer engineers depends highly on accurate maintenance and
administration. Therefore, safety can be maintained by the appropriate daily service work
conducted by the customer engineer.
When performing service, each MFP on the site must be tested for safety. The customer
engineer must verify the safety of parts and ensure appropriate management of the equipment.
ENWWSafety warnings 13
Handling and disposition of consumables
All preventive maintenance replacement parts, consumables, and associated supplies,
including all wipes, waste developer, and so on, should be removed from the customer’s site.
Wipes, in particular wipes used with drum cleaner and roller cleaner, should be placed in a
resealable bag or other sealable container to avoid fumes and potential fire danger. Waste
developer should also be placed in a resealable bag or other sealable container to avoid
creating dust. Care should be taken when removing waste developer and when placing the
waste in the sealable container to avoid creating dust.
All parts, consumables, and associated supplies should be returned to the service office
location for appropriate recycling or disposal. Service office Environment, Health, and Safety
staff should be consulted to determine the proper handling and disposition.
Regulatory statements
FCC Regulations
FCC Class A Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference, in which case the user will be required to correct the interference
at his own expense. The end user of this product should be aware that any changes or
modifications made to this equipment without the approval of Hewlett-Packard could result in
the product not meeting the Class A limits, in which case the FCC could void the user’s authority
to operate the equipment.
●Reorient or relocate the receiving antenna.
●Increase separation between equipment and receiver.
●Connect equipment to an outlet on a circuit different from that to which the receiver is
located.
●Consult your dealer or an experienced radio/TV technician.
NoteAny changes or modifications to the MFP that are not expressly approved by HP
14 SafetyENWW
could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of
Part 15 of FCC rules.
Safety information
Safety circuits
This MFP is provided with the following safety circuits to prevent MFP issues from resulting in
serious accidents.
Overall protection circuit
L2 and L3 (fuser heater lamps) overheating prevention circuit
These safety circuits are described below to provide the service engineer with a renewed
awareness of them in order to prevent servicing errors that may impair their functions.
Overall protection circuit
CBR1
NF
CBR2
Protection by CBR1 and CBR2 (circuit breakers)
CBR1 and CBR2 interrupt the AC line instantaneously when an excessive current flows due to a
short in the AC line.
Safety
CAUTIONThe CBR1 and CBR2 functions must not be deactivated under any
circumstances.
ENWWSafety information 15
Protection by L2, L3, and L4 (fuser heater lamps) overheating prevention circuit
TS2
TS1
L2
L3
L4
TH2
TH1
DCPS
RL1
PRCB
RL1
Control
section
AC driver
section
Protection by software
The output voltage from TH1 (fuser temperature sensor 1) is read by the CPU. If this voltage is
abnormal, L2 (fuser heater lamp 1), L3 (fuser heater lamp 2), L4 (fuser heater lamp 3), and RL1
(main relay) are turned off.
CAUTIONDo not change the gap between the roller and TH1. When replacing TH1, check
the specified mounting dimensions. The RL1 function must not be deactivated
under any circumstances.
Protection by the hardware circuit
The output voltages from TH1 and TH2 (fuser temperature sensors) are compared with the
abnormality judgment reference value in the comparator circuit. If the output voltage from TH1
or TH2 exceeds the reference value, L2 (fuser heater lamp 1), L3 (fuser heater lamp 2), L4
(fuser heater lamp 3), and RL1 (main relay) are turned off in hardware means.
CAUTIONPeriodically check the TH2 face contacting the roller, and replace TH2 if any
abnormality is detected.
Since theTH1 (fuser temperature sensor) face does not contact the roller, check
the distance from the roller and the sensor orientation if any abnormality is
detected.
The RL1 function must not be deactivated under any circumstances.
16 SafetyENWW
Protection by TS1 (thermostat/U) and TS2 (thermostat/L)
When the temperature of the fuser roller (upper/lower) exceeds the specified value, TSs are
turned off, thus interrupting the power to L2 (fuser heater lamp/1), L3 (fuser heater lamp/2), and
L4 (fuser heater lamp/3) directly.
CAUTIONDo not use any other electrical conductor in place of TS1 and TS2. Do not
change the distance between the roller and TS (thermostat).
Safety
ENWWSafety information 17
Safety labels on the MFPs
Caution labels shown below are attached in some areas on/in the MFP. When accessing these
areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and
electric shock.
CAUTION
DO NOT INSERT
your finger into the
two RADF hinge
portions;
otherwise you may
be injured.
WARNING
This area generates
high voltage. If touched,
electrical shock may
occur. DO NOT TOUCH.
CAUTION
ATTENTION
VORSICHT
PRECAUCION
ATTENZIONE
CAUTION
DO NOT put your hand between
the main body and developing
fixing unit; otherwise you may
be injured.
CAUTION
High temperature!
Do not touch. Use care
when clearing paper.
ATTENTION
Temp rature lev e!
Risque de br lure. Soyez
prudent en retirant la
feuille coinc e.
VORSICHT
Hei§e OberflŠche!
Brandverletzungsgefahr.
Bei Beseitigung von
Papierstaus vorsichtig
vorgehen.
PRECAUCION
ÁTemperatura alta!
No tocar. Tener cuidado al
remover el papel.
ATTENZIONE
Alta temperatura!
Non toccare. Agire con
prudenza nel rimuovere la
carta.
CAUTION
The fixing unit is
very hot. To avoide
getting burned, DO
NOT TOUCH.
CAUTION
ATTENTION
VORSICHT
PRECAUCION
ATTENZIONE
CAUTION
The conveyance fixing
unit is heavy. Use care
and draw it out gently;
otherwise you may be
injured.
18 SafetyENWW
Safety
CAUTIONYou may be burned or injured if you touch any area that you are advised by
any caution label to avoid.
ENWWSafety labels on the MFPs 19
CAUTIONDo not remove caution labels. If any caution label has come off or is soiled and
therefore the caution cannot be read, contact our Service Office.
Scanner section
Laser/scanner assembly
Rear cover
CAUTIONYou may be burned or injured if you touch any area that you are advised by