HP LaserJet 500 User Manual

LASERJET PRO 500 COLOR MFP

User Guide

M570

HP LaserJet Pro 500 color MFP M570

User Guide

Trademark Credits

, Acrobat®, and PostScript® are

Adobe trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 3, 5/2014

Part number: CZ271-90908

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Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Product views ........................................................................................................................................................ 4

Product front view ............................................................................................................................... 4

Product back view ............................................................................................................................... 5

Interface ports ..................................................................................................................................... 6

Serial number and model number location ........................................................................................ 7

Control panel ......................................................................................................................................................... 8

Control-panel layout ........................................................................................................................... 8

Control-panel Home screen ................................................................................................................ 9

Control-panel help system ............................................................................................................... 10

Print product reports ........................................................................................................................................... 11

2 Paper trays ................................................................................................................................................. 13

Supported paper sizes ......................................................................................................................................... 14

Supported paper types ........................................................................................................................................ 16

Tray 1 ................................................................................................................................................................... 18

Tray capacity and paper orientation ................................................................................................. 18

Load Tray 1 ........................................................................................................................................ 20

Print envelopes ............................................................................................................... 22

Tray 2 ................................................................................................................................................................... 23

Tray capacity and paper orientation ................................................................................................. 23

Load Tray 2 ........................................................................................................................................ 24

Optional Tray 3 .................................................................................................................................................... 26

Tray capacity and paper orientation ................................................................................................. 26

Load Tray 3 ........................................................................................................................................ 27

3 Parts, supplies, and accessories ................................................................................................................... 29

Order parts, accessories, and supplies ............................................................................................................... 30

HP policy on non-HP supplies ............................................................................................................................. 31

HP anticounterfeit Web site ................................................................................................................................ 32

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Print when a toner cartridge is at estimated end of life ..................................................................................... 33

Enable or disable the At Very Low settings ........................................................................................................ 34

Customer self-repair parts .................................................................................................................................. 35

Accessories .......................................................................................................................................................... 36

Toner cartridges .................................................................................................................................................. 37

Toner-cartridge view ......................................................................................................................... 37

Toner-cartridge information ............................................................................................................. 38

Recycle toner cartridges ................................................................................................. 38

Toner-cartridge storage ................................................................................................. 38

HP policy on non-HP toner cartridges ............................................................................ 38

Replace the toner cartridges ............................................................................................................ 39

Toner collection unit ............................................................................................................................................ 42

Replace the toner collection unit ...................................................................................................... 42

4 Print ........................................................................................................................................................... 45

Supported print drivers (Windows) ..................................................................................................................... 46

HP Universal Print Driver (UPD) ........................................................................................................ 46

UPD installation modes .................................................................................................. 47

Change print-job settings (Windows) .................................................................................................................. 48

Priority for changing print-job settings ............................................................................................ 48

Change the settings for all print jobs until the software program is closed ................................... 48

Change the default settings for all print jobs ................................................................................... 48

Change the product configuration settings ...................................................................................... 49

Change print-job settings (Mac OS X) .................................................................................................................. 50

Priority for changing print-job settings ............................................................................................ 50

Change the settings for all print jobs until the software program is closed ................................... 50

Change the default settings for all print jobs ................................................................................... 50

Change the product configuration settings ...................................................................................... 51

Print tasks (Windows) .......................................................................................................................................... 52

Use a printing shortcut (Windows) ................................................................................................... 52

Create printing shortcuts (Windows) ................................................................................................ 54

Automatically print on both sides (Windows) .................................................................................. 56

Manually print on both sides (Windows) .......................................................................................... 58

Print multiple pages per sheet (Windows) ....................................................................................... 59

Select the page orientation (Windows) ............................................................................................ 61

Select the paper type (Windows) ...................................................................................................... 63

Print the first or last page on different paper (Windows) ................................................................ 65

Scale a document to fit page size (Windows) ................................................................................... 68

Create a booklet (Windows) .............................................................................................................. 70

Print tasks (Mac OS X) .......................................................................................................................................... 72

Use a printing preset (Mac OS X) ....................................................................................................... 72

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Create a printing preset (Mac OS X) .................................................................................................. 72

Automatically print on both sides (Mac OS X) .................................................................................. 72

Manually print on both sides (Mac OS X) .......................................................................................... 73

Print multiple pages per sheet (Mac OS X) ....................................................................................... 73

Select the page orientation (Mac OS X) ............................................................................................ 73

Select the paper type (Mac OS X) ...................................................................................................... 73

Print a cover page (Mac OS X) ........................................................................................................... 74

Scale a document to fit page size (Mac OS X) ................................................................................... 74

Create a booklet (Mac OS X) .............................................................................................................. 74

Additional print tasks (Windows) ........................................................................................................................ 75

Cancel a print job (Windows) ............................................................................................................. 75

Select the paper size (Windows) ....................................................................................................... 75

Select a custom paper size (Windows) ............................................................................................. 76

Print watermarks (Windows) ............................................................................................................ 76

Additional print tasks (Mac OS X) ........................................................................................................................ 77

Cancel a print job (Mac OS X) ............................................................................................................. 77

Select the paper size (Mac OS X) ....................................................................................................... 77

Select a custom paper size (Mac OS X) ............................................................................................. 77

Print watermarks (Mac OS X) ............................................................................................................ 78

Create archival-quality prints ............................................................................................................................. 79

Color printing ....................................................................................................................................................... 80

Use the HP EasyColor option ............................................................................................................. 80

Change the color options (Windows) ................................................................................................ 80

Change the color theme for a print job (Windows) ........................................................................... 81

Change the color options (Mac OS X) ................................................................................................ 81

Manual color options ......................................................................................................................... 82

Match colors ...................................................................................................................................... 82

Use HP ePrint ....................................................................................................................................................... 84

Use AirPrint .......................................................................................................................................................... 85

Use walk-up USB printing .................................................................................................................................... 86

5 Copy ........................................................................................................................................................... 87

Set new default copy settings ............................................................................................................................. 88

Restore copy default settings ............................................................................................................................. 89

Make a single copy ............................................................................................................................................... 90

Make multiple copies ........................................................................................................................................... 91

Copy a multiple-page original ............................................................................................................................. 92

Copy identification cards ..................................................................................................................................... 93

Collate a copy job ................................................................................................................................................. 94

Copy on both sides (duplex) ................................................................................................................................ 95

Copy on both sides automatically ..................................................................................................... 95

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Copy on both sides manually ............................................................................................................ 96

Reduce or enlarge a copy .................................................................................................................................... 97

Make color or black and white copies ................................................................................................................. 98

Optimize copy quality .......................................................................................................................................... 99

Adjust the lightness or darkness for copies ..................................................................................................... 100

Adjust the copy image ....................................................................................................................................... 101

Copy in draft mode ............................................................................................................................................ 102

Set the paper size and type for copying on special paper ................................................................................ 103

6 Scan ......................................................................................................................................................... 105

Scan by using the HP Scan software (Windows) ............................................................................................... 106

Scan by using the HP Scan software (Mac OS X) ............................................................................................... 107

Scan to a USB flash drive ................................................................................................................................... 108

Set up scan to network folder and scan to email features .............................................................................. 109

Scan to a network folder ................................................................................................................................... 110

Scan to email ..................................................................................................................................................... 111

Scan by using other software ............................................................................................................................ 112

Scan from a TWAIN-compliant program (Windows) ...................................................................... 112

Scan from a WIA-compliant program (Windows) ........................................................................... 112

7 Fax ........................................................................................................................................................... 113

Connect fax to a telephone line ........................................................................................................................ 114

Set up fax with a telephone answering machine .............................................................................................. 114

Set up fax with an extension phone .................................................................................................................. 114

Setup for stand-alone fax ................................................................................................................................. 114

Configure the fax time, date, and header ......................................................................................................... 116

Use the control panel ...................................................................................................................... 116

Use the HP Fax Setup Wizard .......................................................................................................... 116

Use special characters in fax headers ............................................................................................................... 116

Use the phone book ........................................................................................................................................... 117

Use the control panel to create and edit the fax phone book ........................................................ 117

Delete phone book entries .............................................................................................................. 117

Create and edit speed-dial entries .................................................................................................................... 118

Delete speed-dial entries .................................................................................................................................. 119

Create and edit group-dial entries .................................................................................................................... 120

Delete group-dial entries .................................................................................................................................. 121

Configure send fax settings .............................................................................................................................. 122

Set special dialing symbols and options ........................................................................................ 122

Set a dialing prefix ........................................................................................................ 122

Set the dial tone detection .............................................................................................................. 122

Tone dial or pulse dial .................................................................................................. 123

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Set autoredial and the time between redials ................................................................................. 123

Set light/dark and resolution .......................................................................................................... 124

Set the default light/dark (contrast) setting ............................................................... 124

Set resolution settings ................................................................................................. 124

Set billing codes .............................................................................................................................. 125

Configure receive fax settings .......................................................................................................................... 126

Set fax forwarding .......................................................................................................................... 126

Set the answer mode ...................................................................................................................... 126

Block or unblock fax numbers ........................................................................................................ 127

Set the number of rings-to-answer ................................................................................................ 127

Set distinctive ring .......................................................................................................................... 128

Use autoreduction for incoming faxes ........................................................................................... 129

Set fax reprint settings ................................................................................................................... 129

Set the fax sounds volume ............................................................................................................. 129

Set the alarm volume, phone-line volume, and ring volume ...................................... 129

Set stamp-received faxes ............................................................................................................... 130

Set the private receive feature ....................................................................................................... 130

Set fax polling .................................................................................................................................................... 130

Use fax ............................................................................................................................................................... 132

Supported fax programs ................................................................................................................. 132

Cancel a fax ..................................................................................................................................... 132

Cancel the current fax .................................................................................................. 132

Cancel a pending fax job ............................................................................................... 133

Delete faxes from memory ............................................................................................................. 133

Use fax on a DSL, PBX, or ISDN system .......................................................................................... 133

DSL ................................................................................................................................ 133

PBX ................................................................................................................................ 134

ISDN ............................................................................................................................... 134

Use fax on a VoIP service ................................................................................................................ 134

Fax memory contents are retained when there is a loss of power ................................................ 134

Security issues when connecting internal networks to public phone lines ................................... 134

Fax from the flatbed scanner ......................................................................................................... 135

Fax from the document feeder ....................................................................................................... 136

Use speed dials and group-dial entries .......................................................................................... 136

Send a fax from the software (Windows) ....................................................................................... 137

Send a fax by dialing from a telephone connected to the fax line ................................................ 138

Send a fax with confirmation .......................................................................................................... 138

Schedule a fax to be sent later ....................................................................................................... 138

Send a fax combining an electronic and paper document ............................................................. 139

Use access codes, credit cards, or calling cards ............................................................................. 139

Send faxes internationally ........................................................................................... 139

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Print a fax ........................................................................................................................................ 140

Reprint a fax .................................................................................................................................... 141

Automatically print on both sides of received faxes ...................................................................... 142

Receive faxes when fax tones are audible on the phone line ........................................................ 142

Print a stored fax when the private receive feature is on .............................................................. 142

8 Manage and maintain ................................................................................................................................. 143

Use the HP Reconfiguration Utility to change the product connection (Windows) ......................................... 144

Set up HP Wireless Direct Printing .................................................................................................................... 145

Use HP Web Services applications .................................................................................................................... 146

Configure IP network settings ........................................................................................................................... 147

Printer sharing disclaimer ............................................................................................................... 147

View or change network settings ................................................................................................... 147

Manually configure IPv4 TCP/IP parameters from the control panel ............................................ 147

Rename the product on a network ................................................................................................. 147

Link speed and duplex settings ...................................................................................................... 149

HP Device Toolbox (Windows) ........................................................................................................................... 150

HP Utility for Mac OS X ....................................................................................................................................... 152

Open HP Utility ................................................................................................................................ 152

HP Utility features ........................................................................................................................... 152

Use HP Web Jetadmin software ........................................................................................................................ 153

Economy settings .............................................................................................................................................. 154

Print with EconoMode ..................................................................................................................... 154

Set the Sleep Delay ......................................................................................................................... 154

Set the Auto Power Down delay ..................................................................................................... 154

Product security features .................................................................................................................................. 156

Lock the product ............................................................................................................................. 156

Set or change the product password .............................................................................................. 156

Upgrade the firmware ....................................................................................................................................... 157

Manually upgrade the firmware ..................................................................................................... 157

Set the product to automatically upgrade the firmware ............................................................... 157

9 Solve problems .......................................................................................................................................... 159

Solve problems checklist .................................................................................................................................. 160

Step 1: Make sure that the product is set up correctly .................................................................. 160

Step 2: Check the cabling or wireless connection .......................................................................... 160

Step 3: Check the control panel for error messages ...................................................................... 161

Step 4: Check the paper .................................................................................................................. 161

Step 5: Check the software ............................................................................................................. 161

Step 6: Test print functionality ....................................................................................................... 161

Step 7: Test copy functionality ....................................................................................................... 162

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Step 8: Test the fax functionality ................................................................................................... 162

Step 9: Check the toner cartridge ................................................................................................... 162

Step 10: Try sending a print job from a computer ......................................................................... 162

Step 11: Verify that the product is on the network ........................................................................ 162

Restore the factory-set defaults ...................................................................................................................... 163

Control panel help system ................................................................................................................................ 164

Paper feeds incorrectly or becomes jammed ................................................................................................... 165

The product does not pick up paper ............................................................................................... 165

The product picks up multiple sheets of paper .............................................................................. 165

The document feeder jams, skews, or picks up multiple sheets of paper .................................... 165

Prevent paper jams from the paper trays ...................................................................................... 166

Clear jams .......................................................................................................................................................... 167

Jam locations .................................................................................................................................. 167

Clear jams in the document feeder ................................................................................................. 168

Clear jams in the output bin area .................................................................................................... 170

Clear jams in Tray 1 ......................................................................................................................... 171

Clear jams in Tray 2 ......................................................................................................................... 173

Clear jams in the right door ............................................................................................................. 174

Clear jams in optional Tray 3 .......................................................................................................... 178

Clear jams in the lower right door (Tray 3) ..................................................................................... 179

Improve print quality ......................................................................................................................................... 180

Print from a different software program ....................................................................................... 180

Set the paper-type setting for the print job ................................................................................... 1 80

Check the paper-type setting (Windows) ..................................................................... 180

Check the paper-type setting (Mac OS X) ..................................................................... 181

Check the toner-cartridge status ................................................................................................... 181

Calibrate the product to align the colors ........................................................................................ 181

Print a cleaning page ...................................................................................................................... 181

Perform additional print quality troubleshooting ......................................................................... 182

Print the print quality page .......................................................................................... 182

Interpret the print quality page .................................................................................... 182

Inspect the toner cartridge for damage ......................................................................................... 183

Check the paper and printing environment .................................................................................... 183

Use paper that meets HP specifications ...................................................................... 183

Check the product environment ................................................................................... 184

Check the EconoMode settings ....................................................................................................... 184

Adjust color settings (Windows) ..................................................................................................... 185

Try a different print driver .............................................................................................................. 186

Improve copy quality ......................................................................................................................................... 187

Check the scanner glass for dirt and smudges ............................................................................... 187

Check the paper settings ................................................................................................................ 188

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Check the image adjustment settings ............................................................................................ 1 88

Optimize for text or pictures .......................................................................................................... 189

Edge-to-edge copying .................................................................................................................... 189

Clean the pickup rollers and separation pad in the document feeder ........................................... 189

Improve scan quality ......................................................................................................................................... 191

Check the scanner glass for dirt and smudges ............................................................................... 191

Clean the pickup rollers and separation pad in the document feeder ........................................... 192

Improve fax quality ........................................................................................................................................... 194

Check the scanner glass for dirt and smudges ............................................................................... 194

Check the send-fax resolution setting ........................................................................................... 195

Check the error correction setting .................................................................................................. 195

Send to a different fax machine ..................................................................................................... 195

Clean the pickup rollers and separation pad in the document feeder ........................................... 196

Check the fit-to-page setting ......................................................................................................... 196

Check the sender's fax machine ..................................................................................................... 197

The product does not print or it prints slowly .................................................................................................. 198

The product does not print ............................................................................................................. 198

The product prints slowly ............................................................................................................... 198

Solve walk-up USB printing problems .............................................................................................................. 199

The USB Flash Drive menu does not open when you insert the USB flash drive ........................... 199

The file does not print from the USB flash drive ............................................................................ 199

The file that you want to print is not listed in the USB Flash Drive menu ..................................... 199

Solve fax problems ............................................................................................................................................ 200

Checklist for solving fax problems ................................................................................................. 200

Perform a fax diagnostic test ......................................................................................................... 201

Fax trace report ............................................................................................................................... 202

Fax error report printing ................................................................................................................. 202

Print all fax reports ....................................................................................................... 202

Print individual fax reports ........................................................................................... 202

Set the fax error report ................................................................................................ 203

Set the fax-error-correction mode ................................................................................................. 203

Change the fax speed ...................................................................................................................... 203

Solve problems sending faxes ........................................................................................................ 204

An error message displays on the control panel ......................................................... 204

The Communication error message appears ............................................ 204

No dial tone ................................................................................................ 205

The Fax is busy message appears ............................................................. 205

The No fax answer message appears ........................................................ 205

Document feeder paper jam ...................................................................... 206

The Fax storage is full message appears .................................................. 206

Scanner error .............................................................................................. 206

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The control panel displays a Ready message with no attempt to send the fax ......... 206

The control panel displays the message "Storing page 1" and does not progress

beyond that message ................................................................................................... 207

Faxes can be received, but not sent ............................................................................. 207

Product is password protected .................................................................................... 207

Unable to use fax functions from the control panel .................................................... 208

Unable to use speed dials ............................................................................................. 208

Unable to use group dials ............................................................................................. 208

Receive a recorded error message from the phone company when trying to send

a fax .............................................................................................................................. 208

Unable to send a fax when a phone is connected to the product ................................ 209

Solve problems receiving faxes ...................................................................................................... 209

The fax does not respond ............................................................................................. 209

The fax has a dedicated phone line ........................................................... 209

An answering machine is connected to the product ................................. 210

The Answer Mode setting is set to the Manual setting ............................. 210

Voice mail is available on the fax line ........................................................ 210

The product is connected to a DSL phone service ..................................... 211

The product uses a fax over IP or VoIP phone service ............................... 211

An error message displays on the control panel ......................................................... 211

The No fax detected. message displays .................................................... 211

The Communication error message appears ............................................ 212

The Fax storage is full message appears .................................................. 213

The Fax is busy message appears ............................................................. 213

A fax is received but does not print .............................................................................. 213

The Private Receive feature is on .............................................................. 213

Sender receives a busy signal ...................................................................................... 213

A handset is connected to the product ...................................................... 213

A phone line splitter is being used ............................................................. 214

No dial tone ................................................................................................................... 21 4

Cannot send or receive a fax on a PBX line .................................................................. 214

Solve general fax problems ............................................................................................................ 214

Faxes are sending slowly ............................................................................................. 214

Fax quality is poor ........................................................................................................ 215

Fax cuts off or prints on two pages .............................................................................. 215

Solve USB connection problems ....................................................................................................................... 217

Solve wired network problems ......................................................................................................................... 218

Poor physical connection ................................................................................................................ 218

The computer is using the incorrect IP address for the product ................................................... 218

The computer is unable to communicate with the product ........................................................... 218

The product is using incorrect link and duplex settings for the network ...................................... 219

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New software programs might be causing compatibility problems ............................................. 219

The computer or workstation might be set up incorrectly ............................................................ 219

The product is disabled, or other network settings are incorrect ................................................. 219

Solve wireless network problems ..................................................................................................................... 220

Wireless connectivity checklist ....................................................................................................... 220

The product does not print after the wireless configuration completes ...................................... 221

The product does not print, and the computer has a third-party firewall installed ..................... 221

The wireless connection does not work after moving the wireless router or product ................. 221

Cannot connect more computers to the wireless product ............................................................. 221

The wireless product loses communication when connected to a VPN ........................................ 221

The network does not appear in the wireless networks list .......................................................... 221

The wireless network is not functioning ........................................................................................ 222

Perform a wireless network diagnostic test .................................................................................. 222

Reduce interference on a wireless network ................................................................................... 222

Solve product software problems with Windows ............................................................................................. 223

A print driver for the product is not visible in the Printer folder ................................................... 223

An error message was displayed during the software installation ............................................... 223

The product is in Ready mode, but nothing prints ......................................................................... 223

Solve product software problems with Mac OS X ............................................................................................. 225

The print driver is not listed in the Print & Fax or Print & Scan list ................................................ 225

The product name does not appear in the product list in the Print & Fax or Print & Scan list ...... 225

The print driver does not automatically set up the selected product in the Print & Fax or Print

& Scan list ........................................................................................................................................ 225

A print job was not sent to the product that you wanted .............................................................. 225

When connected with a USB cable, the product does not appear in the Print & Fax or Print &

Scan list after the driver is selected. .............................................................................................. 226

You are using a generic print driver when using a USB connection ............................................... 226

Remove software (Windows) ............................................................................................................................ 227

Remove software (Mac OS X) ............................................................................................................................ 228

Solve scan to email problems ........................................................................................................................... 229

Cannot connect to the email server ................................................................................................ 229

The email failed ............................................................................................................................... 229

Unable to scan ................................................................................................................................. 229

Solve scan to network folder problems ............................................................................................................ 230

The scan failed ................................................................................................................................ 230

Index ........................................................................................................................................................... 231

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1 Product introduction

●

Product comparison

●

Product views

●

Control panel

●

Print product reports

ENWW 1

Product comparison

M570dn

CZ271A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Optional Tray 3 (500-sheet capacity)

Standard output bin (250-sheet capacity)

Automatic duplex printing

Supported operating systems Windows XP, 32-bit

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 2003 Server (32-bit,

Service Pack 3), print and scan drivers only

Windows 2008 Server, print and

scan drivers only

Windows 2008 Server R2, print and scan drivers only

M570dw

CZ272A

Mac OS X v10.6 and later

Connectivity Hi-Speed USB 2.0

10/100/1000 Ethernet LAN connection

Wireless network connection

Memory 256 MB RAM

Control-panel display Color graphical touch screen

Print Prints 30 pages per minute (ppm)

on A4-size paper and 31 ppm on Letter-size paper

Walk-up USB printing (no computer required

Copy Copies at up to 20 ppm

Copy resolution is 300 dots per inch (dpi)

This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width

2 Chapter 1 Product introduction ENWW

M570dn

M570dw

Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width

Automatic duplex copying

Scan Scans in black and white with

resolution up to 1200 dpi from the flatbed glass

Scans in color with resolution up to 300 dpi from the document feeder and up to 600 dpi from the flatbed glass

Automatic duplex scanning

Scan to Email (no software required)

Scan to Network Folder (no software required)

Walk-up USB scanning (no computer required)

Fax V.34 with two RJ-11 fax ports

CZ271A

CZ272A

ENWW Product comparison 3

Product views

●

Product front view

●

Product back view

●

Interface ports

●

Serial number and model number location

Product front view

1 Latch to release the document-feeder cover (access for clearing jams)

2 Document-feeder input tray

3 Document-feeder output bin

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Walk-up USB port (for printing and scanning without a computer)

6 Handle for the right door (access for clearing jams)

7Tray 1

8On/off button

9 Jam-access door for optional Tray 3

10 Optional Tray 3

11 Tray 2

12 Front door (access to the toner cartridges and the toner-collection unit)

4 Chapter 1 Product introduction ENWW

13 Output bin

14 Scanner handle (to raise the scanner lid)

Product back view

1 Formatter (contains the interface ports)

2 Power connection

3 Slot for a cable-type security lock

ENWW Product views 5

Interface ports

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 Telephone “line out” port for attaching an extension phone, answering machine, or other device

4 Fax “line in” port for attaching the fax phone line to the product

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Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Model name Model number

M570dn CZ271A

M570dw CZ272A

ENWW Product views 7

Control panel

●

Control-panel layout

●

Control-panel Home screen

●

Control-panel help system

Control-panel layout

1 Wireless light (wireless models

only)

2 Touchscreen display Provides access to the product features and indicates the current status of the product

3 Attention light Indicates a problem with the product

4 Ready light Indicates the product is ready

5 Help button and light Provides access to the control-panel help system

6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen

7 Cancel button and light Clears settings, cancels the current job, or exits the current screen

8 Back button and light Returns to the previous screen

9 Left arrow button and light Moves the cursor to the left

10 Home button and light Provides access to the Home screen

Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.

NOTE: This button illuminates only when the current screen can use this feature.

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Control-panel Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout

might also be reversed for some languages.

7 Fax button Provides access to the Fax feature

8 Apps button Provides access to the Apps menu to print directly from Web applications that you have

9 Product status Indicates whether the product is ready or is processing a job

Web Services

Setup

Wireless models only)

Network

Information

Supplies

button

button (wireless

button

Provides quick access to HP Web Services features, including HP ePrint

HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.

Provides access to the main menus

Provides access to the Wireless menu and wireless status information

NOTE: When you are connected to a wireless network, this icon changes to a set of signal

strength bars.

NOTE: This button does not display when the product is connected to a wired network.

Provides access to network settings and information. From the network settings screen, you can print the Network Summary page.

NOTE: This button displays only when the product is connected to a network.

Provides product status information. From the status summary screen, you can print the

Configuration Report page.

Provides information about supplies status. From the supplies summary screen, you can print the Supplies Status page.

downloaded from the HP ePrintCenter Web site at

www.hpeprintcenter.com

10 Scan button Provides access to the scan features

11 Copy button Provides access to the copy features

12 USB button Provides access to the walkup-USB feature (for printing and scanning without a computer)

ENWW Control panel 9

Control-panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help problem. The message also contains instructions to help solve the problem.

button to open a message that describes the

10 Chapter 1 Product introduction ENWW

Print product reports

From the Reports menu, you can print several informative pages about the product.

1. From the Home screen on the product control panel, touch the Setup

button.

2. Touch the Reports button.

3. Touch the name of the report that you want to print.

Menu item Description

Demo Page Prints a page that demonstrates print quality

Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are

Configuration Report Prints a list of all the product settings. Includes basic network information when the

Supplies Status Prints the status for each toner cartridge, including the following information:

Network Summary Prints a list of all product network settings

Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or

listed.

product is connected to a network.

●

Estimated percentage of cartridge life remaining

●

Approximate pages remaining

●

Part numbers for HP toner cartridges

●

Number of pages printed

mispicked in the product, monochrome (black and white) or color pages; and reports the page count

PCL Font List Prints a list of all the PCL fonts that are installed

PS Font List Prints a list of all the PostScript (PS) fonts that are installed

PCL6 Font List Prints a list of all the PCL6 fonts that are installed

Color Usage Log Prints a report that shows the user name, application name, and color usage information

Service Page Prints the service report

Diagnostics Page Prints the calibration and color diagnostics pages

Print Quality Page Prints a page that helps solve problems with print quality

on a job-by-job basis

ENWW Print product reports 11

12 Chapter 1 Product introduction ENWW

2Paper trays

●

Supported paper sizes

●

Supported paper types

●

Tray 1

●

Tray 2

●

Optional Tray 3

ENWW 13

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 2-1 Supported paper sizes

Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex

printing

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.3 x 11.7 in)

RA4

215 x 305 mm (8.5 x 12.0 in)

148 x 210 mm (5.8 x 8.3 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

B6 (JIS)

128 x 182 mm (5.0 x 7.2 in)

Executive

184 x 267 mm (7.25 x 10.5 in)

Statement

140 x 216 mm (5.5 x 8.5 in)

4x6

102 x 152 mm (4 x 6 in)

10 x 15 cm

102 x 152 mm (4 x 6 in)

3x5

76 x 127 mm (3 x 5 in)

5x7

127 x 178 mm (5 x 7 in)

5x8

127 x 203 mm (5 x 8 in)

14 Chapter 2 Paper trays ENWW

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex

printing

105 x 148 mm (4.1 x 5.8 in)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

D Postcard (JIS)

200 x 148 mm (7.9 x 5.8 in)

16K

184 x 260 mm (7.2 x 10.25 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.75 x 10.75 in)

8.5 x 13

216 x 330 mm (8.5 x 13 in)

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Envelope B5

176 x 250 mm (6.9 x 9.8 in)

Envelope C5

162 x 229 mm (6.4 x 9 in)

Envelope DL

110 x 220 mm (4.3 x 8.7 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Custom

76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to

8.5 x 14 in)

Custom

148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to 8.5 x

11.7 in)

Custom

148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to 8.5 x 14 in)

ENWW Supported paper sizes 15

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/

lj500colorMFPM570.

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Paper type Tray 1

Plain

Light 60–74g

Midweight 96–110g

Heavy 111–130g

Extra Heavy 131–175g

Extra Heavy 131–163g

Color Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Bond

Tray 2

Tray 3 (optional) Automatic duplex

printing

Recycled

Envelope

Cardstock 176–220g

Mid-weight glossy 105–110g

Heavy glossy 111–130g

Extra-heavy glossy 131–175g

Card glossy 176–220g

Opaque film

HP EcoSMART Lite

HP Tough Paper

HP Matte 105g

HP Matte 120g

HP Matte 160g

HP Matte 200g

HP Soft Gloss 120g

16 Chapter 2 Paper trays ENWW

+ 222 hidden pages