HP LaserJet 3100 User Manual

Product User's Guide

English

Take a look at all HP Support has to offer.

Thank you for your purchase. Along with your product, you receive a variety of support
services from Hewlett-Packard and our support partners designed to give you the
results you need, quickly and professionally.

Online Services:

hour access to information
over your modem, we
suggest these services.

Obtaining Software
Utilities and Electronic
Information for U.S. and
Canada:

For Australia:
For European English:
HP Direct Ordering for

Accessories and Supplies:
HP Support Assistant

compact disc:

HP Service Information:

HP Service Agreements:

for 24-

World Wide Web URL

product and support information may be obtained from the following URLs:
in the U.S.: http://www.hp.com
in Europe: http://www2.hp.com
For information specific to
the HP LaserJet 3100 product: http://www.hp.com/support/lj3100/

HP Bulletin Board Service

convenient access to HP printer drivers, updated HP printer software, product
information, and troubleshooting hints. Set your communications software to
N,8,1 and use the appropriate number below:
Australia: (61) (3) 9890-0276
Denmark: 45 (0)45 991 905
Finland: 358 (0)9 887 221 251
the Netherlands: 31 (0)495 546909
Norway: 47 22 735697
U.S. and Canada: (1) [phone]
United Kingdom: 44 (0)1344 360 880
Other European Bulletin Board Service numbers are listed at
http:www2.hp.com.

America Online

France, Germany, and the U.K. - Printer drivers, updated HP printer software,
and support documentation are available to help answe r your questions about
HP products. Use Keyword HP to start your tour or call (1) [phone]
preferred customer #1118 to subscribe. In Europe, call the appropriate
number below:
France: ++353 1 704 90 00
Germany: 0180 531 31 64
United Kingdom: 0800 279 1234

CompuServe

sharing of technical information with other members is available on
CompuServe’s HP User’s forums (GO HP), or call (1) [phone] and ask
for representative #51 to subscribe. (CompuServe is also available in the
U.K., France, and Germany.)

Phone: Mail:
(1) [phone] Hewlett-Packard Co.
Fax: P.O. Box 2001
(1) [phone] Denver, CO 80040-2001 USA

Call (61) (2) 565-6099.
Call (44) [phone].
Call (1) [phone] (U.S.) or (1) [phone] (Canada).

This support tool offers a comprehensive online information system designed
to provide technical and product information on HP produ cts. To subscrib e to
this quarterly service in the U.S. or Canada, call (1) [phone].

To locate HP-authorized dealers, call (1) [phone] (U.S.) or
(1) [phone] (Canada).

Call (1) [phone] (U.S.) or (1) [phone] (Canada).

- Printer drivers, updated HP printer software, and interactive

- Printer drivers, updated HP printer software, plus

- Our electronic download service provides

- America Online/Bertelsmann is available in the U.S.,

EN

1

HP FIRST:

24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and
request up to three documents per call. These documents will be sent to the fax of your choice.

Australia
Canada
Denmark
English (outside U.K.)
Finland
France

HP FIRST is a free, automated fax retrieval service that is available to end users and resellers

(61) (3) 9272-2627
(1) [phone]
(45) 8001-0453
(31) (20) 681-5792
(358) (9) 0800-13134
(33) (146) 0800-905900

Germany
Netherlands
Norway
Sweden
United Kingdom
United States

(49) (13) 081-0061
(31) (20) 0800-222420
(47) 800-11319
(46) (2) 079-5743
(44) (134) 0800-960271
(1) [phone]

Customer Support Options Worldwide

In addition to the phone numbers listed below, the service and support chapter of this
manual contains worldwide sales and service addresses and phone numbers for

countries not listed here.

Customer Support &
Product Repair
Assistance for the U.S.
and Canada:

(See the warranty
chapter of this manual
for additional product
repair information.)

Call (1) [phone] Monday through Friday from 6 am to 10 pm and 9 am
to 4 pm Saturday (Mountain Time)

However, your standard long-distance phone charges still apply.

serial number ready when calling.
Post-warranty telephone assistance is available to answer your product

questions. Call (1) [phone] ($2.50* per minute, U.S. only) or call (1)
[phone] ($25* per call, Visa or Master Card, U.S. a nd Canada)
Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
(Mountain Time).

Charges begin only when you connect with a support

free of charge during the Warranty Period.

Have your

technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options Available

HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee th rough the same tel ephone number . The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.

English

Danish
Dutch

If you require telephone support, call the number below. If you require additional product repair services,
see the Worldwide Sales and Service Offices in appendix B.

Australia

U.K.: (44) [phone]
International: (44) [phone]
Denmark: (45) 3929-4099
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751

Open Monday through Friday 8:30-18:00 CET

Finnish
French
German
Norwegian
Swedish

Australia Support

(61) (3) 272-8000

Finland: (358) (9) 0203-47288
France: (33) (45) 043-9853
Germany: (49) [phone]
Norway: (47) 2211-6299
Sweden: (46) (8) 619-2170

2

EN

HP LaserJet 3100 Product

User Guide

Copyright Information

© 1998 Hewlett-Packard
Company

All Rights Reserved.
Reproduction, adaptations, or
translation without prior written
permission is prohibited except
as allowed under copyright
laws.

Part Number: C3948-90970
First Edition, April 1998

Warranty

The information contained in
this document is subject to
change without notice.

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE

Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.

NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c)(1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.

Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.

Trademark Credits

JetSuite is a trademark of
JetFax, Inc.
Microsoft, Windows, and MS­DOS are U.S. registered
trademarks of Microsoft
Corporation.

E

NERGY STAR is a U.S.
registered service mark of the
U.S. EPA.
CompuServe is a trademark of
CompuServe, Inc.
All other products mentioned
herein may be trademarks of
their respective companies.

This product is
approved for use in the
United Kingdom Only.

Local country laws may prohibit
the use of this product outside
of the United Kingdom. It is
strictly forbidden by law in most
countries to connect
nonapproved
telecommunications equipment
(fax machines) to public
telephone networks.

Safety Information

Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.

1

Read and understand all
instructions in the user
guide.

WARNING!
Potential Shock Hazard
2

Use only a grounded
electrical outlet when
connecting the HP
LaserJet 3100 to a power
source. If you don’t know
whether the outlet is
grounded, check with a
qualified electrician.

3

Do not touch the contacts
on the end of the
telephone cord or any of
the sockets on the HP
LaserJet 3100. Replace
damaged cords
immediately.

4

Never install telephone
wiring during a lightning
storm.

5

Observe all warnings and
instructions marked on the
product.

6

Unplug this product from
wall outlets and telephone
jacks before cleaning.

7

Do not install or use this
product near water or
when you are wet.

8

Install the product
securely on a stable
surface.

9

Install the product in a
protected location where
no one can step on or trip
over the line cord and the
line cord will not be
damaged.

10

If the product does not
operate normally, see the
troubleshooting chapter.

11

Refer all servicing
questions to qualified
personnel.

Information regarding FCC
Class B, Parts 15 and 68
requirements can be found in
appendix A.

Contents

1 Set Up

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

HP LaserJet 3100 product features . . . . . . . . . . . . . . . . . . . . . 12

Checklist for setting up if installing software. . . . . . . . . . . . . . . 13

Checklist for setting up if not installing

software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Checking the contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Identifying parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Identifying scanner path parts. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Identifying printer path parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Attaching supports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Attaching the paper loading label . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the parallel cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting telephone cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

If you have a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting the HP LaserJet 3100 product. . . . . . . . . . . . . . . . 25

Deciding what else to connect . . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting other devices (optional) . . . . . . . . . . . . . . . . . . . . . 27

Connecting the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

If you already have a PC fax program . . . . . . . . . . . . . . . . . . . 34

Using the CD-ROM or floppy disks. . . . . . . . . . . . . . . . . . . . . . 35

Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Creating floppy disks from the CD-ROM. . . . . . . . . . . . . . . . . . 37

Uninstalling the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Setting required features for standalone fax . . . . . . . . . . . . . . . . . . 40

Setting the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting the fax header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Setting the answer mode and rings to answer . . . . . . . . . . . . . 43

Printing a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Taking the next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

EN

2 Quick Tutorial

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Identifying control panel keys and features. . . . . . . . . . . . . . . . . . . 48

Contents

5

Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Identifying Document Assistant features (software) . . . . . . . . . . . . 50

Accessing the JetSuite Pro software. . . . . . . . . . . . . . . . . . . . . . . . 51

Introducing the viewer (software) . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Introducing the desktop (software) . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Loading items to be faxed, copied, or scanned. . . . . . . . . . . . . . . . 55

Sending a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Making a copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Scanning an item. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3 Faxing

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Faxing overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Faxing using the HP LaserJet 3100 product. . . . . . . . . . . . . . . 62

Sending faxes using the Document

Assistant (software) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Faxing using a program (software). . . . . . . . . . . . . . . . . . . . . . 64

Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Selecting items for faxing, copying, and scanning . . . . . . . . . . 66

Loading items to be faxed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Adjusting the resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Resolution options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Inserting a pause while dialing . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using special dialing symbols. . . . . . . . . . . . . . . . . . . . . . . . . . 72

Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . . 73

Sending faxes to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . 74

Sending faxes to multiple recipients . . . . . . . . . . . . . . . . . . . . . 75

Using Manual Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Sending a fax by dialing from a telephone . . . . . . . . . . . . . . . . 77

Redialing manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Sending a fax with confirmation . . . . . . . . . . . . . . . . . . . . . . . . 79

Sending long pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Sending a fax at a future time. . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting up a fax for request (being polled) . . . . . . . . . . . . . . . . 82

Canceling the current fax job . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Canceling a fax job using Job Status . . . . . . . . . . . . . . . . . . . . 83

Receiving faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Loading paper for receiving faxes. . . . . . . . . . . . . . . . . . . . . . . 84

Setting the paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Receiving faxes when you hear fax tones . . . . . . . . . . . . . . . . 85

Printing faxes received to memory . . . . . . . . . . . . . . . . . . . . . . 85

Reprinting faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Clearing faxes from memory. . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Requesting a fax from another fax machine (polling) . . . . . . . . 87

Contents

6

EN

Using fax forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using remote retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using pager notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Features available only through the software . . . . . . . . . . . . . . . . . 93

Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

4 Printing

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Selecting print media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Selecting media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Selecting media sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Loading media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Loading the paper input bin . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using the single-sheet input slot. . . . . . . . . . . . . . . . . . . . . . . . 99

Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Printing on letterhead and envelopes . . . . . . . . . . . . . . . . . . . . . . 101

Printing tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Stopping a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Printing on both sides (duplexing). . . . . . . . . . . . . . . . . . . . . . 103

Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Managing HP LaserJet toner cartridges . . . . . . . . . . . . . . . . . . . . 107

Extending toner life by redistributing toner . . . . . . . . . . . . . . . 108

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

EN

5 Copying

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Document Assistant . . . . . . . . . . . . . . . . . . . . . . . . 112

Loading paper for copy output. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Selecting items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Loading items to be copied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Making copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Adjusting the contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Adjusting the resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Reducing or enlarging copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Copying long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Features available only through the software . . . . . . . . . . . . . . . . 120

Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

6 Scanning

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Selecting items for scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Loading items to be scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Starting a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Contents

7

Common scan modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Working with scanned items in the viewer . . . . . . . . . . . . . . . 126

Saving scanned items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Working with the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using link icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Scanning to text using OCR . . . . . . . . . . . . . . . . . . . . . . . . . . 129

About OCR software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Scanning from a TWAIN-enabled program. . . . . . . . . . . . . . . . . . 131

Scanning long pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

7 E-Mailing Portable Documents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Introducing the portable document viewer . . . . . . . . . . . . . . . . . . 134

Selecting items for scanning to e-mail. . . . . . . . . . . . . . . . . . . . . . 135

Loading items to be scanned to e-mail . . . . . . . . . . . . . . . . . . . . . 135

E-mailing paper documents from the Document Assistant . . . . . . 137

E-mailing paper documents by scanning first . . . . . . . . . . . . . . . . 137

E-mailing portable documents from the JetSuite Pro software . . . 138

E-mailing portable documents from another program. . . . . . . . . . 138

8 Managing Basic Features

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using the control panel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

The Menu tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Setting send fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Inserting a pause or wait. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Enabling special dialing symbols . . . . . . . . . . . . . . . . . . . . . . 143

Using special dialing symbols. . . . . . . . . . . . . . . . . . . . . . . . . 143

Special dialing symbols options . . . . . . . . . . . . . . . . . . . . . . . 144

Programming one-touch keys and speed-dial codes . . . . . . . 144

Programming a group-dial code . . . . . . . . . . . . . . . . . . . . . . . 146

Programming a one-touch key for alternate long distance service

148

Changing the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Changing the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Adjusting autoredial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Adjusting the time between redials. . . . . . . . . . . . . . . . . . . . . 153

Selecting tone or pulse dialing mode . . . . . . . . . . . . . . . . . . . 154

Changing detect dial tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Setting receive fax options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Changing answer mode and rings to answer . . . . . . . . . . . . . 156

Turning on or off error correction . . . . . . . . . . . . . . . . . . . . . . 158

Changing the page stamp option . . . . . . . . . . . . . . . . . . . . . . 159

Receiving faxes to memory. . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Enabling remote retrieval and setting a password . . . . . . . . . 161

Contents

8

EN

Setting autoreduction for incoming faxes . . . . . . . . . . . . . . . . 162

Changing the silent detect mode . . . . . . . . . . . . . . . . . . . . . . 163

Enabling an extension phone . . . . . . . . . . . . . . . . . . . . . . . . . 163

Managing logs and reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Printing the fax log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting when the fax log prints . . . . . . . . . . . . . . . . . . . . . . . . 165

Setting when transmission reports print . . . . . . . . . . . . . . . . . 165

Printing a one-touch, speed-dial, and group-dial report . . . . . 166

Printing a configuration report. . . . . . . . . . . . . . . . . . . . . . . . . 166

Printing a self-test report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Printing a Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Adjusting general defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Controlling sound volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Changing the default resolution . . . . . . . . . . . . . . . . . . . . . . . 171

Changing the default contrast. . . . . . . . . . . . . . . . . . . . . . . . . 172

Setting the default collation. . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Setting the paper size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Changing the default copy size. . . . . . . . . . . . . . . . . . . . . . . . 175

Changing the language on the display panel . . . . . . . . . . . . . 175

Restoring factory defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Hints and help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

9 Troubleshooting and Maintenance

EN

Basic troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Clearing jams from the scanner area . . . . . . . . . . . . . . . . . . . . . . 178

Clearing jams from paper path areas . . . . . . . . . . . . . . . . . . . . . . 180

Resetting the HP LaserJet 3100 product . . . . . . . . . . . . . . . . 184

Resolving control panel error messages. . . . . . . . . . . . . . . . . . . . 185

Solving fax problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Solving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Solving copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Solving scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Solving image quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Cleaning the scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Recalibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Ordering software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Appendix A Specifications

Simultaneous tasking features . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Paper weight equivalence table (approximate). . . . . . . . . . . . . . . 241

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Contents

9

Transportation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Laser statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Luokan 1 laserlaite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

FCC part 68 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Telephone consumer protection act (US) . . . . . . . . . . . . . . . . . . . 246

IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Environmental product stewardship program . . . . . . . . . . . . . . . . 249

Protecting the environment. . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Material safety data sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Appendix B Service and Support Information

Warranty information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . 253

Obtaining hardware service . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Returning the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Service information form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

HP sales and service offices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Appendix C Changing Parallel Port Modes

Contents

10

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Other areas of potential conflict . . . . . . . . . . . . . . . . . . . . . . . 266

Glossary
Index

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1

Set Up

Introduction

Thank you for purchasing the HP LaserJet 3100 product, a powerful
business tool with the capabilities of a full range of office equipment.
With the HP LaserJet 3100 product, you can:

●

●

●

●

●

This multifunction product helps increase your productivity by
allowing you to do more than one task at a time. Send an electronic
fax while the HP LaserJet 3100 product makes copies, or scan a
document while printing.

– Easily print documents with the laser quality you have

Print

come to expect from an HP LaserJet printer.

– Use the HP LaserJet 3100 product as a standalone fax

Fax

machine (your computer doesn’t have to be on) to send and

receive faxes, as well as perform advanced tasks such as

forwarding faxes to another location. Use the software to send

faxes from and receive them to your computer (PC faxing).

– Make superior laser-quality copies. You can make up to

Copy

99 copies of a 30-page original. You can also adjust the contrast,

enlarge or reduce the copies, collate, and more.

– Scan important documents to create electronic files of

Scan

them. Use the scanner to make a fax cover sheet from your

letterhead, or scan documents for use with other software. You

can also scan a document and attach it to an e-mail message (if

you have an e-mail program).

Use Software

Also use the software to store and organize scanned documents

so you can quickly find that invoice, receipt, or business card

from weeks ago.

– Use the software to print, fax, copy, or scan.

EN

This chapter will familiarize you with the features of the HP LaserJet
3100 product and provide setup and installation instructions. These
instructions supplement those on the one-page Quick Setup Guide
that came with the product.

1 Set Up

11

HP LaserJet 3100 product features

The HP LaserJet 3100 product can function with or without installing
the software, but certain functions will not be available unless you do
install the software.This table shows which of the HP LaserJet 3100
product’s features are available with software installed and which are
available without software installed.

Feature or Function: Available

with software
installed:

Faxing to and from the HP LaserJet 3100
product

Copying from the HP LaserJet 3100 product

Access through the control panel to HP
LaserJet 3100 product setup options, fax
and copy options, and setup for one-touch
keys, and speed-dial and group-dial codes

Printing from your computer to the HP
LaserJet 3100 product

Scanning from the HP LaserJet 3100
product to your computer

Faxing electronic documents to and from
your computer (PC faxing)

Optical character recognition (OCR)
software for converting scanned images to
editable text documents

Quick access through the software to HP
LaserJet 3100 product setup options, fax
and copy options, and setup for one-touch
keys and speed-dial codes

✓ ✓
✓ ✓

✓ ✓

✓
✓
✓
✓

✓

Available
without
software:

1 Set Up

12

Access to PC fax PhoneBooks

Access to special copying features, such as
two or four copies per page (2 up and 4 up)
and collation for very large documents

✓
✓

If you have a computer, HP strongly recommends that you install the
software. This provides you with the full functionality of the HP
LaserJet 3100 product and is the easiest method for setting required
features.

EN

Checklist for setting up if installing software

If you choose to install the software, you need to do the following to
set up the HP LaserJet 3100 product as a printer, fax machine,
copier, and scanner (instructions follow):

Unpack the HP LaserJet 3100 product and check the box contents

❏

Identify parts

❏

Install the toner cartridge

❏

Attach supports for bins and trays

❏

Connect the parallel cable

❏

Attach the paper loading label

❏

Load paper

❏

Connect the telephone cords

❏

Connect the power cord

❏

Install the software

❏

Checklist for setting up if not installing
software

If you choose
following to set up the HP LaserJet 3100 product as a standalone fax
machine and copier (instructions follow):

Unpack the HP LaserJet 3100 product and check the box contents

❏

Identify parts

❏

Install the toner cartridge

❏

Attach supports for bins and trays

❏

Attach the paper loading label

❏

Load paper

❏

Connect the telephone cords

❏

Connect the power cord

❏

Set required features for standalone fax (the fax header, time and

❏

date, answer mode, and number of rings to answer)

to install software at this time, you need to do the

not

EN

1 Set Up

13

System requirements

If you are installing software and will be doing an Express installation,
your computer needs to meet the following minimum requirements:

●

have an IBM PC (or 100% compatible) 486 processor or better

(or Pentium® 90 MHz processor or better for Windows NT 4.0)

with a dedicated IEEE-1284 bidirectional or ECP-compliant

parallel port

●

have 16 megabytes (MB) or more of RAM (32 MB or more of

RAM for Windows NT 4.0)

●

have 30 MB or more of free hard disk space

●

be running Microsoft® Windows 3.1x, Windows 95, or Windows

NT 4.0

1 Set Up

14

EN

Checking the contents

A

B

C

D

E

F

G

H

K

J

Unpack the box and check that it includes the following:

HP LaserJet 3100 product

A

L

I

EN

Paper Output Support

B

Paper Input Support

C

Document Feeder Support

D

Document Output Support

E

User Guide

F

IEEE-1284 Compliant Parallel Cable (with a “C” Connector)

G

Power Cord

H

Telephone Cord

I

HP LaserJet Toner Cartridge

J

Paper Loading Label

K

Software on CD-ROM

L

Save the box and packing material in case you need to move or ship
the HP LaserJet 3100 product later.

1 Set Up

15

Identifying parts

Document
Feeder Tray

Special Media Lever (on top edge
of Document Release Door)

Document
Release Door/
Control Panel

Document
Output Slot

Before setting up the HP LaserJet 3100 product, make sure you can
identify the following parts related to the scanner path and paper print
path.

Identifying scanner path parts

Items to be faxed, copied, or scanned use the scanner path, which
consists of the following parts:

1 Set Up

16

EN

Identifying printer path parts

Printer Door

Paper Path
Lever

Front Paper
Output

Printer Door
Release Latches

Single-Sheet
Input Slot

Paper Input Bin

Paper Output Bin

Paper for printing, received faxes, and copy output follows the printer
path. This path consists of the following parts:

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1 Set Up

17

Installing the toner cartridge

HP recommends using HP LaserJet

1

2

toner cartridges. HP has designed its HP
LaserJet 3100 product and toner
cartridges to work together to give you
optimal image quality and reliability.

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes.

To install the toner cartridge

1 Use the two printer door release

2 Shake the toner cartridge several

latches to pull open the print door.

times from side to side (about two
times per second) to distribute the
toner evenly.

1 Set Up

18

EN

3

4

Grasp the end of the clear sealing

3

tape on the side of the cartridge and
pull firmly to remove the entire
length of the tape (about twice as
long as the cartridge).

Hold the cartridge by the handle (so

4

that the arrows are facing the HP
LaserJet 3100 product) and slide
the cartridge into the black grooves
in the HP LaserJet 3100 product.
Rotate the cartridge firmly into
place and close the printer door.

Save the packaging for possible
cartridge storage. See the instructions
included with the cartridge for recycling
information.

Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water and heat from the dryer
set toner into fabric.

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1 Set Up

19

Attaching supports

1

D

A

2

3

A

B

B

C

There are four supports you need to
install to support media or items feeding
into or coming out of the HP LaserJet
3100 product.

To attach supports

Locate the paper input support (A),

1

paper output support (B), document
feeder support (C), and document
output support (D).

Align the paper input support (A)

2

with the groove on the paper input
bin and push the guide straight
back into the groove.

Insert the paper output support (B)

3

into the groove on the paper output
bin.

Insert the document feeder support

4

(C) into the grooves on the back of
the document feeder tray.

4

5

D

1 Set Up

20

C

Squeeze the ends of the document

5

output support (D), insert it into the
holes on document output slot, and
release the support.

EN

Attaching the paper loading label

You need to attach the label titled

2

3

“Remove Paper Before Reloading” to the
HP LaserJet 3100 product.

To attach the label

Locate the sheet of labels that was

1

shipped in the paper input bin of the
HP LaserJet 3100 product.

Carefully remove the label for your

2

language from its backing sheet.
Attach the label to the HP LaserJet

3

3100 product near the paper input
bin.

As the label indicates, always remove
and realign all paper together before
reloading. This reduces multiple feeds
and jams.

EN

1 Set Up

21

Loading paper

1

2

3

You can load up to 100 sheets of 20 lb
(75 g/m2) paper into the paper input bin.
The HP LaserJet 3100 product prints,
copies, and prints received faxes using
media from the paper input bin (or the
single-sheet input slot).

To load the paper input bin

Adjust the guides on the paper input

1

bin to the size of media you are
loading.

Insert up to 100 sheets of paper into

2

the paper input bin. Be careful not
to overfill the bin.

Note

When adding paper to an existing stack
in the paper input bin, always remove
the existing paper and realign it with the
new paper before loading to reduce
multiple feeds or jams.

1 Set Up

22

3 Readjust the guides to fit snugly

against the edges of the stack.

EN

Connecting the parallel cable

If you do not have a computer or have

2

3

chosen not to install the software, you do
not need to connect the parallel cable.

Note

If you are connecting the HP LaserJet
3100 product to a computer, the HP
LaserJet 3100 product must be
connected directly to a dedicated parallel
port on the computer. If you have a
device such as an external disk drive or
switch box connected to the computer’s
parallel port, you must unhook the
device to connect and use the HP
LaserJet 3100 product, or you must use
two parallel ports on the computer.

To connect the parallel cable

1

Turn off the computer.
Squeeze the clips on the sides of

2

the parallel cable and attach it to
the connector on the back of the HP
LaserJet 3100 product. Gently tug
on the cable to ensure it is securely
connected, and then push it back in.

Connect the other end of the cable

3

to a parallel port on the computer.
Secure the cable by tightening the
screws.

CAUTION

Do not connect the cable to a serial port
on the computer. Doing so can damage
the HP LaserJet 3100 product. If you
need help locating the parallel port, see
the documentation for the computer.

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1 Set Up

23

Connecting telephone cords

This section provides various installation options for connecting the
HP LaserJet 3100 product to the telephone line.

Before you begin

The HP LaserJet 3100 product is not supported with telephone
system features provided by your local telephone company such as
the automatic answering systems often used in large companies,
voice mail, call waiting, and some other advanced features. If you are
connecting the HP LaserJet 3100 product to a line receiving both fax
and voice calls (a shared line) and have these types of features, HP
recommends getting a second telephone line dedicated to fax calls.

CAUTION If you live in an area that is subject to frequent electrical storms or for

other reasons experiences numerous blackouts, it is strongly
recommended that you purchase and use a telephone line surge
protector. Electrical surges and power interruptions can damage the
HP LaserJet 3100 product.

1 Set Up

24

If you have a modem

If you have an internal computer modem or an external modem
please note these important points:

●

The HP LaserJet 3100 product cannot be used as a data modem

to communicate with other computers, to send and receive

e-mail, or to connect to the Internet. You must continue to use the

computer’s modem for these purposes.

●

It is important that the HP LaserJet 3100 product be directly

connected to the wall jack to prevent the computer’s modem from

interfering with the HP LaserJet 3100 product’s fax

communications.

EN

1

2

3

Connecting the HP LaserJet 3100 product

Use this procedure to connect the HP
LaserJet 3100 product to the wall socket.

To connect the HP LaserJet
3100 product

If any telephone cords are plugged

1

into the wall socket, unplug them
and set them aside.

Plug the included telephone cord

2

into the socket on the back of the
HP LaserJet 3100 product.

Plug the other end of the telephone

3

cord into the wall socket.
If you are connecting other devices

4

such as a telephone, go to
“Deciding what else to connect.”

- Or ­If you are not connecting other
devices, go to “Installing the
software.”

- Or ­If you are not connecting other
devices or installing software now,
you must still set certain fax settings
before using the fax machine. Go to
“Setting features for standalone
fax.”

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1 Set Up

25

Deciding what else to connect

In the last step, you connected the HP LaserJet 3100 product to the
wall jack. Generally, there are only three other devices you might
want or need to connect to this same jack: a telephone, an answering
machine, and an external modem or computer with an internal
modem. (Having and using both an internal computer modem and an
external modem is a very rare situation.) Which, if any, of these you
connect to this jack depends on your situation, which should be one
of the following:

Situation 1: You connected the HP LaserJet 3100
product to a jack for a phone line that receives only
fax calls (a dedicated fax line).

You do not need to connect any other devices. However, if you want
to use the fax line for access to the Internet or e-mail, you may want
to connect your external modem or computer with internal modem to
the same jack as the HP LaserJet 3100 product. You may also want
to connect an extra telephone to this jack if you would like to make

outgoing voice

devices” later in this chapter.

Note If you have another wall jack for this phone line, you can connect the

extra phone and/or external modem or computer with internal modem
to the other jack.

calls on this phone line. See “Connecting other

1 Set Up

26

Since this is a dedicated fax line, you should never have an
answering machine or computer voicemail on it. If you are using
computer voicemail, you must connect the computer with internal
modem or the external modem to your dedicated voice line. You will
access the Internet or e-mail using the dedicated voice line.

EN

Situation 2: You connected the HP LaserJet 3100
product to a jack for a phone line that receives both
fax and voice calls (a shared line).

Connect all other devices you have to the same jack as the HP
LaserJet 3100 product. See “Connecting other devices” later in this
chapter.

Note

If you have another jack for this phone line, you can connect some of
the devices to it. However, if you have an answering machine or
computer with voicemail, connect it to the same jack as the HP LaserJet
3100 product.

Connecting other devices (optional)

How you connect the devices you have depends on whether the
devices have British Telecom sockets on the back. Phones or
combination telephone answering machines do not have this socket
and do not need one. However, check your other equipment: Most
answering machines and some modems have a British Telecom
socket. Many modems and computers with internal modems have an
RJ11 (American-style) socket.

If all the devices you are connecting have a British Telecom “Tel”
socket on the back, or if you are only connecting one device, use “To
connect devices with British Telecom sockets.” If you are connecting
at least two devices and one or more of them does not have a British
Telecom socket, use “To connect devices with British Telecom or
RJ11 sockets.”

EN

1 Set Up

27

To connect devices with British Telecom sockets

Phone

Answering
Machine

External
Modem

Computer with
Internal Modem

HP LaserJet
3100 Product

Wall
Socket

If you are not connecting one (or more) of the devices shown, just
cross it out. Then, in the order indicated, connect the devices you do
have.

See the next page for step-by-step instructions.

When you are finished connecting other devices, go to “Installing the
software” in this chapter. If you are not installing software now, you
must still set certain setting before using the fax machine. Go to
“Setting required features for standalone fax” in this chapter.

1 Set Up

28

EN

Step 1 Unplug all devices from their power source.
Step 2 Make sure the HP LaserJet 3100 product is plugged into

the wall socket.

Step 3 Connecting a computer with an internal modem

If you are not connecting a computer with internal modem, go
to the next step.

- Or ­Plug the computer’s cord into the cord for the HP LaserJet
3100 product.

Step 4 Connecting an external modem

If you are not connecting an external modem, go to the next
step.

- Or ­Plug the external modem’s cord into the cord for the HP
LaserJet 3100 product (or the “Tel” socket on the computer).

Step 5 Connecting an answering machine

If you are not connecting an answering machine, go to the
next step.

- Or ­Plug the answering machine’s cord into the cord for the HP
LaserJet 3100 product or the “Tel” socket on the last device
you connected.

Step 6 Connecting a telephone

If you are not connecting a telephone, go to the next step.

- Or ­Plug the telephone’s cord into the cord for the HP LaserJet
3100 product or the “Tel” socket on the last device you
connected.

Step 7 Plug all devices back into their power source.
Step 8 Go to “Installing the software” in this chapter.

- Or ­If you are not installing the software now, you must still
set certain settings before using the fax machine. Go to
“Setting required features for standalone fax” in this
chapter.

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1 Set Up

29