Hp LASERJET 3020, LASERJET 3015, LASERJET 3030, LASERJET 3380 software technical reference
software
technical
reference
hp LaserJet 3015
hp LaserJet 3020/3030
hp LaserJet 3380
HP LaserJet
3015/3020/3030/3380
Software Technical Reference
Copyright
(c) 2004 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information in this document is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: Q2660-online
Edition 1, 2/2004
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Open Group.
Table of contents
1 Purpose and scope 1
Introduction ...................................................................................................................................1
HP LaserJet all-in-one product comparison .................................................................................2
Software availability and fulfillment...............................................................................................5
Ordering software...................................................................................................................5
Documentation availability and localization...................................................................................7
2 Software overview 11
Operating systems.......................................................................................................................11
Supported Windows operating systems...............................................................................11
Windows supported operating systems.........................................................................12
Print-only supported operating systems.........................................................................12
Windows system requirements.............................................................................................12
Windows supported operating system requirements.....................................................13
Print-only supported operating system requirements....................................................13
Printing from other operating systems .................................................................................13
Software component information................................................................................................14
New all-in-one software features..........................................................................................14
Scanning system.........................................................................................................................15
Scanning methods................................................................................................................15
HP LaserJet Scan software..................................................................................................16
E-mail.............................................................................................................................18
Scan drivers..........................................................................................................................19
TWAIN scan driver.........................................................................................................19
TWAIN compatibility................................................................................................19
TWAIN scanning does not work with some applications .................................19
Additional information about TWAIN ................................................................19
TWAIN driver user interface....................................................................................20
Windows Image Acquisition (WIA) scan driver..............................................................21
HP Send Fax software................................................................................................................22
Faxing to multiple recipients.................................................................................................23
Creating a cover page...........................................................................................................24
Faxing without first printing and scanning the document.....................................................24
HP LaserJet all-in-one software for Windows.............................................................................25
Available product configurations.................................................................................................27
Software features by connection type .................................................................................27
Supported configurations......................................................................................................28
Direct connection............................................................................................................29
Network connection options...........................................................................................29
Local connection using Microsoft peer-to-peer networking (Windows only) ..........29
System requirements for peer-to-peer networking...........................................29
Networked with HP Jetdirect external print server..................................................29
HP Jetdirect networking requirements..............................................................30
Software Technical Reference i
Multitasking capabilities ..............................................................................................................31
Differences between the network-connected and direct-connected configurations ..................32
Port communication...........................................................................................................................33
Overview......................................................................................................................................33
Parallel port connections.............................................................................................................33
Other parallel port devices....................................................................................................33
Changing parallel port modes...............................................................................................34
USB port connections .................................................................................................................34
Device conflicts in Windows........................................................................................................34
Opening the Windows Device Manager...............................................................................35
Check for device conflicts ....................................................................................................35
Guidelines for troubleshooting and resolving device conflicts .............................................35
Supported third-party software..........................................................................................................35
Optical character recognition (OCR) ..........................................................................................36
About OCR reliability ............................................................................................................36
Other PC fax programs ..............................................................................................................36
3 Macintosh software overview 37
Supported Mac operating systems....................................................................................................37
Supported e-mail programs...............................................................................................................37
All-in-one software for Mac................................................................................................................38
Software components for Mac.....................................................................................................38
Software features not available on Mac OS systems ................................................................40
Software component availability for Mac.....................................................................................40
Software component localization ...............................................................................................41
Ordering software for Mac...........................................................................................................41
System requirements (Mac)...............................................................................................................42
Installation overview ..........................................................................................................................43
Installation options.............................................................................................................................43
Macintosh installation instructions for direct connections...........................................................43
Installation instructions for Mac OS 9.1 or higher.................................................................43
Installation instructions for Mac OS X ..................................................................................44
Mac installation instructions for networked computers...............................................................44
Installation dialog box options for Mac OS systems .........................................................................45
Uninstall instructions for Mac.............................................................................................................56
4 The HP Toolbox 57
Overview of the HP Toolbox..............................................................................................................57
Starting the HP Toolbox..............................................................................................................58
Structure......................................................................................................................................58
Opening page..............................................................................................................................58
Navigation....................................................................................................................................58
System requirements.........................................................................................................................58
Web browser requirements.........................................................................................................59
Other requirements......................................................................................................................59
Key features.......................................................................................................................................59
Scan to e-mail or a folder............................................................................................................60
Receive faxes to this computer...................................................................................................60
Configuration options.........................................................................................................................61
HP Toolbox section.....................................................................................................................61
Status tab..............................................................................................................................61
Device Status page........................................................................................................62
Setup Status Alerts page................................................................................................63
ii Software Technical Reference
Device Configuration page......................................................................................64
Print Info Pages page..............................................................................................67
Fax tab............................................................................................................................67
Fax Tasks ...............................................................................................................68
Fax Phone Book page.............................................................................................69
Fax Phone Book - Edit Entry page .........................................................................72
Fax Phone Book - Create a New Group page.........................................................73
Fax Phone Book - Edit a Group page......................................................................74
Import information into the Fax Phone Book page..................................................75
Phone Book Import - Select Entries page...............................................................77
Fax Send Log and Fax Receive Log pages............................................................78
Fax Viewer page......................................................................................................80
Fax Data Properties page........................................................................................81
Fax Reports page....................................................................................................82
Detailed Fax Settings page......................................................................................83
Scan to tab.....................................................................................................................83
Scan to E-mail or a Folder page..............................................................................84
Scan Preferences page...........................................................................................85
Troubleshooting tab........................................................................................................86
Print Problems page................................................................................................86
Fax Problems page..................................................................................................87
Copy Problems page...............................................................................................88
Scan Problems page...............................................................................................89
Error Messages page..............................................................................................90
Print Quality Tools page..........................................................................................91
Documentation tab.........................................................................................................91
How do I? pages......................................................................................................91
Print: How do I? page..............................................................................................92
Fax: How do I? page................................................................................................93
Copy: How do I? page.............................................................................................94
Scan: How do I? page.............................................................................................95
User Guide page......................................................................................................96
Readme page..........................................................................................................97
Device Settings section........................................................................................................97
System Settings tab.......................................................................................................97
Device Information page..........................................................................................98
Paper Handling page...............................................................................................99
Print Modes page...................................................................................................100
System Setup page...............................................................................................101
Volumes page........................................................................................................102
Date/Time page.....................................................................................................103
Service page..........................................................................................................104
Advanced Settings page........................................................................................105
Event Log page......................................................................................................106
Save/Restore Settings page..................................................................................107
Print Settings tab..........................................................................................................107
Printing page..........................................................................................................108
Print Quality page..................................................................................................109
PCL page...............................................................................................................110
PostScript page.....................................................................................................111
I/O page.................................................................................................................112
Fax Settings tab...........................................................................................................112
General Settings page...........................................................................................113
Send page..............................................................................................................114
Receive page.........................................................................................................115
Software Technical Reference iii
Fax Setup Wizard page................................................................................................116
Copy Settings tab................................................................................................................116
Copying page...............................................................................................................117
Reduce/Enlarge page...................................................................................................118
Network Settings.......................................................................................................................118
Other pages...............................................................................................................................118
About HP Toolbox page......................................................................................................119
Select Device page.............................................................................................................119
Current Alerts page.............................................................................................................120
Text Map page....................................................................................................................120
Product Registration page..................................................................................................123
Order Supplies page...........................................................................................................124
Product Support page.........................................................................................................125
5 Software installation 127
Installation overview [Public] ...........................................................................................................127
Installation options...........................................................................................................................128
Windows installation for direct connections .............................................................................128
Setting up Windows sharing (peer-to-peer networking).....................................................128
Setting up the host computer running Windows 98SE, Me, NT 4.0, or 2000..............129
Setting up the host computer running Windows XP....................................................129
Setting up the client computers....................................................................................129
Setting up client computers running Windows 98SE, Me, NT 4.0, or 2000..........129
Setting up client computers running Windows XP.................................................130
Installation instructions for networked computers.....................................................................130
Network setup with an external Jetdirect print server.........................................................130
Windows installation instructions for networked computers...............................................131
Installing the printer driver only [Public]....................................................................................132
Printer driver installation for Windows 98SE and Me.........................................................132
Printer driver installation for Windows 2000 or XP.............................................................132
Printer driver installation for Windows NT 4.0....................................................................132
Installation dialog box options for Windows [Public] .......................................................................133
Uninstall...........................................................................................................................................151
Uninstall instructions for Windows............................................................................................151
Uninstalling a Typical or Custom installation......................................................................151
Using the HP LaserJet all-in-one software Uninstall component (recommended)......151
Using the HP LaserJet all-in-one software Add or Remove Software component .....152
Using the Windows Add/Remove programs component.............................................152
Uninstalling a Minimum installation....................................................................................152
Uninstalling an Add-Printer installation...............................................................................153
Windows 98SE or Windows ME...................................................................................153
History file..................................................................................................................................153
6 Engineering details 155
Readme ...........................................................................................................................................155
Windows Readme ....................................................................................................................155
Macintosh Readme...................................................................................................................155
Information about the hp LaserJet all-in-one software version 5.8....................................155
Contents.......................................................................................................................155
Supported HP Products ...............................................................................................156
Supported Operating Systems.....................................................................................156
For OSX Users Only.....................................................................................................156
How to Configure a Print or Fax Queue................................................................156
iv Software Technical Reference
For OS 9.1.x and 9.2.x users only.........................................................................156
For More Information.............................................................................................157
Copyright ...............................................................................................................157
Index 159
Software Technical Reference v
vi Software Technical Reference
List of tables
Table 1-1. Features of the HP LaserJet all-in-one products ..............................................2
Table 1-2. CD-ROM part numbers for the HP LaserJet all-in-one software.......................6
Table 1-3. User documentation availability and localization...............................................7
Table 2-1. Software components for Windows.................................................................25
Table 2-2. Software features by connection type..............................................................28
Table 2-3. Multitasking capabilities ..................................................................................31
Table 3-1. Software components for Mac.........................................................................38
Table 3-2. Software component availability for Mac ........................................................40
Table 3-3. CD-ROM part numbers for the HP LaserJet all-in-one software.....................41
Table 4-1. Browsers supported by HP Toolbox................................................................59
Table 4-2. Alerts and notifications.....................................................................................63
Software Technical Reference vii
viii Software Technical Reference
List of figures
Figure 2-1. HP LaserJet Scan dialog box...........................................................................17
Figure 2-2. Scan Settings dialog box..................................................................................17
Figure 2-3. TWAIN driver user interface.............................................................................20
Figure 2-4. Scan Preferences dialog box...........................................................................21
Figure 2-5. Send Fax user interface...................................................................................22
Figure 2-6. Faxing to multiple recipients............................................................................23
Figure 2-7. Send Fax - cover page.....................................................................................24
Figure 3-1. Step 1 - HP Authenticate (OSX only)...............................................................45
Figure 3-2. Step 2 - HP Software License Agreement.......................................................46
Figure 3-3. Step 3 - Installing (progress indicator).............................................................46
Figure 3-4. Step 4 - Authenticate (OSX only).....................................................................47
Figure 3-5. Step 5 - Restart alert........................................................................................47
Figure 3-6. Step 6 - HP All-in-One Setup Assistant - Introduction.....................................48
Figure 3-7. Step 7 - HP All-in-One Setup Assistant - Select Device..................................49
Figure 3-8. Step 8 - HP All-in-One Setup Assistant - User Identification...........................50
Figure 3-9. Step 9 - HP All-in-One Setup Assistant - Phone Line......................................51
Figure 3-10. Step 10 - HP All-in-One Setup Assistant - Outside Line..................................52
Figure 3-11. Step 11 - HP All-in-One Setup Assistant - Distinctive Ring.............................53
Figure 3-12. Step 12 - HP All-in-One Setup Assistant - Answering Machine......................54
Figure 3-13. Step 13 - HP All-in-One Setup Assistant - Finish............................................55
Figure 3-14. Step 14 - HP All-in-One Setup Assistant - Congratulations.............................56
Figure 4-1. Device Status page..........................................................................................62
Figure 4-2. Set Up Status Alerts page................................................................................63
Figure 4-3. Device Configuration page - 1 of 4..................................................................64
Figure 4-4. Device Configuration page - 2 of 4..................................................................65
Figure 4-5. Device Configuration page - 3 of 4..................................................................65
Figure 4-6. Device Configuration page - 4 of 4..................................................................66
Figure 4-7. Print Information Pages page..........................................................................67
Figure 4-8. Fax Tasks page................................................................................................68
Figure 4-9. Fax Phone Book page......................................................................................71
Figure 4-10. Fax Phone Book - Edit Entry page...................................................................72
Figure 4-11. Fax Phone Book - Create a New Group page.................................................73
Figure 4-12. Fax Phone Book - Edit a Group.......................................................................74
Figure 4-13. Import information into the Fax Phone Book...................................................75
Figure 4-14. Phone Book Import - Select Entries page........................................................77
Figure 4-15. Fax Send Log page..........................................................................................78
Figure 4-16. Fax Receive log...............................................................................................79
Figure 4-17. Fax Viewer page..............................................................................................80
Figure 4-18. Fax Data Properties page................................................................................81
Figure 4-19. Fax Reports page.............................................................................................82
Figure 4-20. Detailed Fax Settings page..............................................................................83
Figure 4-21. Scan to E-mail or a Folder page......................................................................84
Figure 4-22. Scan Preferences page....................................................................................85
Figure 4-23. Print Problems page.........................................................................................86
Figure 4-24. Fax Problems page..........................................................................................87
Software Technical Reference ix
Figure 4-25. Copy Problems page..............................................................................................88
Figure 4-26. Scan Problems page..............................................................................................89
Figure 4-27. Error Messages page.............................................................................................90
Figure 4-28. Print Quality Tools page.........................................................................................91
Figure 4-29. Print: How do I? page.............................................................................................92
Figure 4-30. Fax: How do I? page...............................................................................................93
Figure 4-31. Copy: How do I? page............................................................................................94
Figure 4-32. Scan: How do I? page............................................................................................95
Figure 4-33. User Guide page.....................................................................................................96
Figure 4-34. Readme page.........................................................................................................97
Figure 4-35. Device Information page.........................................................................................98
Figure 4-36. Paper Handling page..............................................................................................99
Figure 4-37. Print Modes page..................................................................................................100
Figure 4-38. System Setup page..............................................................................................101
Figure 4-39. Volumes page.......................................................................................................102
Figure 4-40. Date/Time page....................................................................................................103
Figure 4-41. Service page.........................................................................................................104
Figure 4-42. Advanced Settings page.......................................................................................105
Figure 4-43. Event Log page.....................................................................................................106
Figure 4-44. Save/Restore Settings page.................................................................................107
Figure 4-45. Printing..................................................................................................................108
Figure 4-46. Print Quality page.................................................................................................109
Figure 4-47. PCL page..............................................................................................................110
Figure 4-48. PostScript page....................................................................................................111
Figure 4-49. I/O page................................................................................................................112
Figure 4-50. General Settings page..........................................................................................113
Figure 4-51. Send page............................................................................................................114
Figure 4-52. Receive page........................................................................................................115
Figure 4-53. Fax Setup Wizard page........................................................................................116
Figure 4-54. Copying page........................................................................................................117
Figure 4-55. Reduce/Enlarge page...........................................................................................118
Figure 4-56. About HP Toolbox page.......................................................................................119
Figure 4-57. Current Alerts page...............................................................................................120
Figure 4-58. Text Map page - 1 of 2.........................................................................................121
Figure 4-59. Text Map page - 2 of 2.........................................................................................122
Figure 4-60. Product Registration page....................................................................................123
Figure 4-61. Order Supplies page.............................................................................................124
Figure 4-62. Product Support page...........................................................................................125
Figure 5-1. CD Browser screen ..............................................................................................134
Figure 5-2. HP LaserJet Documentation screen ....................................................................135
Figure 5-3. Online support screen...........................................................................................136
Figure 5-4. Step 1- Welcome to the HP LaserJet all-in-one Setup Wizard screen ...............137
Figure 5-5. Step 2 - HP Software License Agreement screen................................................138
Figure 5-6. Step 3 - Printer Connection screen......................................................................139
Figure 5-7. Step 4 - Network Setup screen ............................................................................140
Figure 5-8. Step 5 - Identify Printer screen ............................................................................141
Figure 5-9. Step 6 - Select Printer screen ..............................................................................142
Figure 5-10. Step 7 - Specify Printer screen ............................................................................143
Figure 5-11. Step 8 - Specify Network Path screen .................................................................144
Figure 5-12. Step 9 - Installation Type screen .........................................................................145
Figure 5-13. Step 10 - Features screen ...................................................................................146
Figure 5-14. Step 11 - Ready to Install screen ........................................................................147
Figure 5-15. Step 12 - Installation Status screen .....................................................................148
Figure 5-16. Step 13 - Finish screen ........................................................................................149
Figure 5-17. Step 14 - Test Page screen .................................................................................150
x Software Technical Reference
Figure 5-18. Step 15 - Restart screen ...............................................................................150
Figure 5-19. Step 16 - Exit Setup screen ..........................................................................151
Software Technical Reference xi
xii Software Technical Reference
Purpose and scope
1
This chapter provides information about the following topics:
● Introduction
● HP LaserJet all-in-one product comparison
● Software availability and fulfillment
● Documentation availability and localization
Introduction
Note
This software technical reference (STR) provides information about and troubleshooting tips
for the all-in-one software for the following products.
● HP LaserJet 3015 all-in-one
● HP LaserJet 3020 all-in-one
● HP LaserJet 3030 all-in-one
● HP LaserJet 3380 all-in-one
This document is prepared in an electronic format to serve as a quick-reference tool for
Customer Care Center (CCC) agents, support engineers, system administrators,
management information systems (MIS) personnel, and end users, as appropriate.
This STR describes drivers that are shipped on the all-in-one software CD-ROM that comes
with the HP LaserJet all-in-one product. This STR does not cover drivers that will become
available on the Web.
The following information is included in this technical reference:
● overview of drivers and platforms
● procedures for installing and uninstalling software components
● descriptions of problems that can arise while using the HP LaserJet all-in-one products,
and known solutions to those problems
Note
EN Chapter 1 Purpose and scope 1
An addendum to this STR describes system modification information, including file lists and
changes to registry keys.
HP LaserJet all-in-one product comparison
The following table contains descriptions of the four HP LaserJet all-in-one products that are
described in this STR.
Table 1-1. Features of the HP LaserJet all-in-one products
Feature
HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380
HP
Product
number
Memory
Speed
Q2668A Q2665A Q2666A Q2660A
● 4 megabytes
(MB) of ROM/
flash memory
● 32 MB of
RAM, which
includes 9
MB for the
product and
23 MB
available to
the user
● Prints and
copies up to
15 pages per
minute (ppm)
for letter-size
paper
● Prints and
copies up to
14 ppm for
A4-size paper
● First page
out in less
than 10
seconds
● 4 MB of
ROM/flash
memory
● 32 MB of
RAM, which
includes 9
MB for the
product and
23 MB
available to
the user
● Prints and
copies up to
15 ppm for
letter-size
paper
● Prints and
copies up to
14 ppm for
A4-size
paper
● First page
out in less
than 10
seconds
● 4 MB of
ROM/flash
memory
● 32 MB of
RAM, which
includes 9
MB for the
product and
23 MB
available to
the user
● Prints and
copies up to
15 ppm for
letter-size
paper
● Prints and
copies up to
14 ppm for
A4-size
paper
● First page
out in less
than 10
seconds
● 4 MB of
ROM/flash
memory
● 32 MB of
RAM, which
includes 9
MB for the
product and
23 MB
available to
the user
● One dual
inline
memory
module
(DIMM) slot
for adding
fonts and
memory
● Prints and
copies up to
20 ppm for
letter-size
paper
● Prints and
copies up to
19 ppm for
A4-size
paper
● First page
out in 8
seconds
2 HP LaserJet all-in-one product comparison EN
Table 1-1. Features of the HP LaserJet all-in-one products (continued)
Feature
HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380
HP
Q2668A Q2665A Q2666A Q2660A
Product
number
Connectivity ● A universal
serial bus
(USB) port,
compatible
with 2.0
specifications
● IEEE-1284B
parallel port
Paper
handling
● One 30-sheet
automatic
document
feeder (ADF);
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● One 150-
sheet media
input tray;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● One 10-sheet
priority input
slot;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● A USB port,
compatible
with 2.0
specifications
● IEEE-1284B
parallel port
● One 50-
sheet ADF;
maximum
media size,
216 by 381
mm (8.5 by
15 inches)
● One 150-
sheet media
input tray;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● One 10-
sheet priority
input slot;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● A letter/A4-
size flatbed
scanner
● A USB port,
compatible
with 2.0
specifications
● IEEE-1284B
parallel port
● One 50-
sheet ADF;
maximum
media size,
216 by 381
mm (8.5 by
15 inches)
● One 150-
sheet media
input tray;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● One 10-
sheet priority
input slot;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● A letter/A4-
size flatbed
scanner
● A USB port,
compatible
with 2.0
specifications
● IEEE-1284B
parallel port
● One 50-
sheet ADF;
maximum
media size,
216 by 381
mm (8.5 by
15 inches)
● One 250-
sheet media
input tray;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● One 10-
sheet priority
input tray;
maximum
media size,
216 by 356
mm (8.5 by
14 inches)
● A legal-size
flatbed
scanner
EN Chapter 1 Purpose and scope 3
Table 1-1. Features of the HP LaserJet all-in-one products (continued)
Feature
HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380
HP
Product
number
Print
Q2668A Q2665A Q2666A Q2660A
● 1200 dots
per inch (dpi)
effective
output quality
(600x600x2
dpi using HP
Resolution
Enhancement
Technology
[REt])
● Printer
control
● 1200 dpi
effective
output
quality
(600x600x2
dpi using HP
REt)
● PCL Level
5e and 6
● PS Level 2
emulation
● 1200 dpi
effective
output
quality
(600x600x2
dpi using HP
REt)
● PCL Level
5e and 6
● PS Level 2
emulation
● 1200 by
1200 dpi
● PCL Level
5e and 6
● PS Level 2
emulation
language
(PCL) Level
5e and 6
● Adobe(R)
PostScript
(R) (PS)
Level 2
emulation
Fax
Copy
● Full-
functionality
fax
capabilities
with a V.34
fax, including
a phone
book; fax
from ADF,
flatbed or
PC; and
delayed-fax
features
● 2 MB of flash
memory for
storing up to
110 pages
● Reduce/
enlarge
feature
● Up to 15 ppm
automatic
collation
● Not available ● Full-
functionality
fax
capabilities
with a V.34
fax,
including a
phone book;
fax from
ADF, flatbed
or PC; and
delayed-fax
features
● 2 MB of
flash
memory for
storing up to
110 pages
● Reduce/
enlarge
feature
● Up to 15
ppm
automatic
collation
● Reduce/
enlarge
feature
● Up to 15
ppm
automatic
collation
● Full-
functionality
fax
capabilities
with a V.34
fax,
including a
phone book;
fax from
ADF, flatbed
or PC;
delayed-fax
features;
and 4 MB of
flash
memory for
storing up to
250 pages
● Reduce/
enlarge
feature
● Up to 20
ppm
automatic
collation
4 HP LaserJet all-in-one product comparison EN
Table 1-1. Features of the HP LaserJet all-in-one products (continued)
Feature
HP LaserJet 3015 HP LaserJet 3020 HP LaserJet 3030 HP LaserJet 3380
HP
Product
number
Scan
Q2668A Q2665A Q2666A Q2660A
● 24-bit
● 600 dpi
(9600
interpolated)
color
scanning
● 24-bit
● 600 dpi
(9600
interpolated)
color
scanning
● 24-bit
● 600 dpi
(9600
interpolated)
color
scanning
Software availability and fulfillment
Ordering software
To order the software if the CD is damaged or missing, contact Hewlett-Packard Support at
the following web site.
http://www.hp.com/cposupport/software.html
● 24-bit
● 600 dpi
(9600
interpolated)
color
scanning
To request the software CD-ROM by phone, see the following web site for the correct
contact number for your country/region.
http://welcome.hp.com/country/us/en/wwcontact.html
The following table presents the part numbers and language groups of the software CDROMs for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet
3380 all-in-one products.
EN Chapter 1 Purpose and scope 5
Table 1-2. CD-ROM part numbers for the HP LaserJet all-in-one software
Part Number
Contents Languages Included on CD-ROM
Q 2660-60126 Windows software CD-ROM for
the HP LaserJet 3015, the HP
LaserJet 3020 and 3030, and the
HP LaserJet 3380 all-in-one
products
Q 2660-60127 ● Czech
Q 2660-60128
Asia
● Danish
● Dutch
● English
● Finnish
● French
● German
● Italian
● Norwegian
● Portuguese
● Spanish
● Swedish
● English
● Hungarian
● Polish
● Russian
● Turkish
● English
● Korean
● Simplified Chinese
● Thai
● Traditional Chinese
Q 2660-60119 Readiris Pro text recognition
software (OCR) CD-ROM for the
HP LaserJet 3015, the HP
LaserJet 3020 and 3030, and the
HP LaserJet 3380 all-in-one
products
Note
Due to contractual agreements,
the Readiris Pro CD-ROM is only
available by contacting an HP
Customer Care Representative.
6 Ordering software EN
The user interface for the Readiris
Pro text recognition software
(OCR) is available in the following
languages:
● Dutch
● English
● French
● German
● Italian
● Spanish
● Portuguese-Brazilian
Note
Readiris Pro text recognition
software can perform optical
character recognition (OCR) in 117
languages.
Note
If you need a replacement CD or newer version of the software than what shipped with the
product, go to the web site for the product and click CD-ROM Order Page to order. Or click
Download drivers and software to get the software update.
Choose one of the following web sites according to the HP LaserJet all-in-one product you
have.
http://www.hp.com/support/lj3015
http://www.hp.com/support/lj3020
http://www.hp.com/support/lj3030
http://www.hp.com/support/lj3380
Documentation availability and localization
The documentation in the following table is available for the HP LaserJet 3015, the HP
LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one products.
Table 1-3. User documentation availability and localization
Document name
Languages Part Number Location
HP LaserJet
3015 User Guide
The HP LaserJet 3015
User Guide is available in
electronic format on the
HP LaserJet all-in-one
software CD-ROM.
● Czech
● Dutch
● English
● French
● German
● Hungarian
● Italian
● Korean
● Polish
● Russian
● Simplified
Chinese
● Spanish
● Swedish
● Thai
● Traditional
Chinese
● Turkish
Q2669-90902
EN Chapter 1 Purpose and scope 7
Table 1-3. User documentation availability and localization (continued)
Document name Languages Part Number Location
HP LaserJet
3020 and 3030
User Guide
HP LaserJet
3380 User Guide
● Czech
● Dutch
● English
● French
● German
● Hungarian
● Italian
● Korean
● Polish
● Russian
● Simplified Chinese
● Spanish
● Swedish
● Thai
● Traditional Chinese
● Turkish
● Czech
● Dutch
● English
● French
● German
● Hungarian
● Italian
● Korean
● Polish
● Russian
● Simplified Chinese
● Spanish
● Swedish
● Thai
● Traditional Chinese
● Turkish
Q2665-90902 The HP LaserJet 3020
and 3030 User Guide is
available in electronic
format on the HP
LaserJet all-in-one
software CD-ROM.
Q2660-90902 The HP LaserJet 3380
User Guide is available
in electronic format on
the HP LaserJet all-inone software CD-ROM.
8 Documentation availability and localization EN
Table 1-3. User documentation availability and localization (continued)
Document name Languages Part Number Location
HP LaserJet
3015 Start Guide
HP LaserJet
3020 and 3030
Start Guide
HP LaserJet
3380 Start Guide
● Arabic
● Bulgarian
● Croatian
● Czech
● Danish
● Dutch
● English
● Estonian
● Finnish
● French
● German
● Greek
● Hebrew
● Hungarian
● Indonesian
● Italian
● Kazakh
● Korean
● Latvian
● Lithuanian
● Norwegian
● Polish
● Portuguese
● Romanian
● Russian
● Simplified Chinese
● Slovak
● Slovenian
● Spanish
● Swedish
● Thai
● Traditional Chinese
● Turkish
● Vietnamese
The part number
for the HP
LaserJet 3015
Start Guide is
Q2669-90921.
The part number
for theHP
LaserJet 3020
and 3030 Start
Guide is
Q2665-90921.
The part number
for the HP
LaserJet 3380
Start Guide is
Q2660-90938.
The HP LaserJet 3015
Start Guide, the HP
LaserJet 3020 and 3030
Start Guide, and the HP
LaserJet 3380 Start
Guide are available in
hardcopy and come in
the box with your HP
LaserJet all-in-one
product .
EN Chapter 1 Purpose and scope 9
Table 1-3. User documentation availability and localization (continued)
Document name Languages Part Number Location
HP LaserJet
3015, 3030, and
3380 Fax Guide
● Arabic
● Czech
● Danish
● Dutch
● English
● Finnish
● French
● German
● Greek
● Hebrew
● Hungarian
● Indonesian
● Italian
● Korean
● Norwegian
● Polish
● Portuguese
● Russian
● Simplified Chinese
● Slovak
● Spanish
● Swedish
● Thai
● Traditional Chinese
● Turkish
● Vietnamese
Q2660-90920 The HP LaserJet 3015,
3030, and 3380 Fax
Guide is available in
hardcopy and comes in
the box with your HP
LaserJet all-in-one
product .
10 Documentation availability and localization EN
2
Software overview
This chapter provides information about the following topics:
● Operating systems
● Software component information
● Scanning system
● HP Send Fax software
● HP LaserJet all-in-one software for Windows
● Available product configurations
● Port communication
Supported third-party software
●
Note
For information about the HP LaserJet all-in-one software for Macintosh systems, see
Chapter 3, Macintosh software overview.
Operating systems
This section contains information about the following topics:
● Supported Windows operating systems
● Windows system requirements
● Printing from other operating systems
Supported Windows operating systems
The all-in-one software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the
HP LaserJet 3380 all-in-one products supports the following operating systems.
EN Chapter 2 Software overview 11
Windows supported operating systems
The following Windows operating systems are fully supported through the software installer
and drivers for these operating systems are available on the software CD-ROM that comes
with the product.
● Microsoft (R) Windows (R) 98 Second Edition (98SE)
● Microsoft Windows Millennium Edition (Windows Me)
● Microsoft Windows 2000
● Microsoft Windows XP (32-bit)
Note
Because the Windows XP 64-bit driver and the Windows 2003 Server driver are not certified by
the Windows Hardware Quality Lab (WHQL), when you install these drivers a message will
appear stating that the drivers are not digitally signed. Click OK to continue the installation.
Print-only supported operating systems
The following operating systems have print-only support by the HP LaserJet all-in-one product
software.
● Microsoft Windows 95 (parallel connection only)
● Windows 98 First Edition
● Windows XP 64-bit (driver available only on the Web)
● Windows 2003 Server (driver available only on the Web)
● Windows NT (R) 4.0 (parallel connection only)
You must use the Add Printer Wizard to install the printer driver for these operating systems. The
printer driver for these operating systems is available at the HP support web site for your product.
● http://www.hp.com/support/lj3015
● http://www.hp.com/support/lj3020
● http://www.hp.com/support/lj3030
● http://www.hp.com/support/lj3380
Windows system requirements
The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one
products can function as standalone fax machines and copiers without installing the software,
but certain functions are not available unless the full HP LaserJet all-in-one software is installed.
If you have a computer, HP strongly recommends installing the HP LaserJet all-in-one software.
This provides the full functionality of the HP LaserJet all-in-one products and is the easiest
method for setting required features.
Note
12 Windows system requirements EN
The HP LaserJet 3020 all-in-one product does not support faxing.
The HP LaserJet all-in-one software has the following minimum system requirements.
Windows supported operating system requirements
● Microsoft Windows 98SE, Windows Me, Windows 2000, or Windows XP operating system
● Processor and RAM requirements:
● For Windows 98SE: a computer with at least a P150 processor and 128 MB of
RAM (256 MB recommended)
● For Windows Me: a computer with at least a P150 processor and 128 MB of RAM
(256 MB recommended)
● For Windows 2000: a computer with at least a P300 processor with 128 MB of
RAM (256 MB recommended)
● For Windows XP: a computer with at least a Pentium (R) 233 MHz processor with
128 MB of RAM (256 MB recommended)
● 210 MB or more of free hard disk space
● A 2x or above CD-ROM drive (required for installation)
● A direct connection to a computer for full product functionality requires either:
● A USB port (compatible with 2.0 specifications)
-Or-
● A dedicated, IEEE-1284B bidirectional or ECP-compliant parallel port
Note
If the parallel port has another device attached to it, such as an external storage device, the
device must be disconnected or you must add an additional parallel port.
Print-only supported operating system requirements
● A computer running Windows 95, Windows 98 (First Edition), Windows XP (64-bit),
Windows 2003 Server, or Windows NT 4.0.
● A computer processor and RAM that meets the minimum system requirements for the
operating system you are running.
Printing from other operating systems
You can print to your HP LaserJet all-in-one product from any operating system that
complies with the PCL command language, such as O/S2, UNIX (R), or Linux systems. The
O/S2 drivers will be available shortly after product release from the HP support web site for
your product.
UNIX systems require a Model Script to set up the UNIX environment to be able to print to
the product. The HP LaserJet III, or any generic HP LaserJet printer Model Script, should
work. These files are written and provided by the individual UNIX vendor. Users of HP-UX
can check for availability of the Model Script and the support model from the following web
site.
http://www.hp.com
Click the Support & Drivers link.
Linux users should check for the availability of drivers from the following web site.
http://www.linuxprinting.org
EN Chapter 2 Software overview 13
Note
The Linux drivers are provided by HP, but HP does not support them. These drivers are
supported through the Linux community.
The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one
series printer drivers have been tested and are supported under Windows Terminal Server or
Citrix Metaframe.
Software component information
This section contains information about the following topics:
● New all-in-one software features
New all-in-one software features
The HP LaserJet all-in-one software includes new features since the release of the HP LaserJet
3300 Series product. New features for the HP LaserJet 3015, the HP LaserJet 3020 and 3030,
and the HP LaserJet 3380 all-in-one products include the following.
● New Installer.The HP LaserJet all-in-one products include a new Installer that improves
the software installation process and supports either a hardware-first or a software-first
installation.
● Software-first is the recommended installation method.
● The HP LaserJet all-in-one product software uses two separate installers, which run
together to properly set up the port and the printing and scanning software. If you
cancel the installation after the first installer finishes, your installation will consist of the
print and scan driver only.
● You have the option to perform a Minimum installation, which consists of print and scan
drivers only.
● HP Toolbox and Fax Management.The HP LaserJet all-in-one product software includes
a web application to easily communicate with and manage your HP all-in-one product. The
HP Toolbox allows you to monitor the status of the product, examine and change product
settings, gives you access to fax software functionality, allows you to scan from the all-inone product control panel, provides product alert functionality, and presents
troubleshooting and “How Do I” content.
● Scan Driver Architecture.The HP LaserJet all-in-one product software includes a
common architecture that provides TWAIN and WIA scanning support. This framework is
shared with other HP products providing camera and scanner support for a common user
experience.
14 Software component information EN
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