HP LaserJet 3015, 3020, 3030 All-in-One Service Manual
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HP LaserJet 3015, 3020, and 3030 all-in-one
Service Manual
Copyright Information
© Copyright 2004 Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number Q2665-90901
Edition 1, 01/2004
Trademark Credits
®
and PostScript® are trademarks of
Adobe
Adobe Systems Incorporated.
Microsoft
®
, Windows®, and Windows NT
®
are U.S. registered trademarks of Microsoft
Corporation.
Safety Information
WARNING!
Potential Shock Hazard
Always follow basic safety precautions when
using this product to reduce risk of injury
from fire or electric shock.
Read and understand all instructions in the
user guide.
Observe all warnings and instructions
marked on the product.
Use only a grounded electrical outlet when
connecting the HP LaserJet 3015, 3020, and
3030 all-in-one products to a power source.
If you don't know whether the outlet is
grounded, check with a qualified electrician.
Do not touch the contacts on the end of any
of the sockets on the HP LaserJet 3015,
3020, or 3030 all-in-one. Replace damaged
cords immediately.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water
or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the
power cord and the power cord will not be
damaged.
If the product does not operate normally, see
the online user guide.
Refer all servicing questions to qualified
personnel.
Table of contents
1 Product Information
Product configurations...............................................................................................................2
HP LaserJet 3015, 3020, and 3030 all-in-one products......................................................2
HP LaserJet 3015 all-in-one product...................................................................................3
HP LaserJet 3020/3030 all-in-one product..........................................................................3
Product features ........................................................................................................................4
Overview of products.................................................................................................................5
Hardware components........................................................................................................5
Product identification..................................................................................................................7
Model and serial numbers...................................................................................................7
Product specifications................................................................................................................8
Physical specifications.........................................................................................................8
Environmental specifications (all models)...........................................................................8
HP LaserJet 3015 performance specifications....................................................................8
HP LaserJet 3020/3030 performance specifications.........................................................10
Electrical specifications (all models)..................................................................................12
Acoustic emissions (all models)........................................................................................12
Skew specifications (all models).......................................................................................12
HP LaserJet 3030 fax capabilities.....................................................................................13
HP LaserJet 3015, 3020, and 3030 all-in-one battery.......................................................14
Warranty statement..................................................................................................................15
HP’s Premium Protection print-cartridge warranty...................................................................16
Extended warranty...................................................................................................................17
Print-cartridge information .......................................................................................................18
Refilled print cartridges ....................................................................................................18
HP LaserJet printing supplies ...........................................................................................18
HP Printing Supplies Returns and Recycling Program information..................................18
FCC regulations.......................................................................................................................20
Telephone Consumer Protection Act (United States)..............................................................22
IC CS-03 requirements............................................................................................................23
Declaration of Conformity ........................................................................................................24
Safety statements....................................................................................................................25
Laser safety statement......................................................................................................25
Canada DOC regulations..................................................................................................25
Laser statement for Finland...............................................................................................26
Korean EMI statement.......................................................................................................26
Australian EMC requirements............................................................................................26
Regulatory information for the European Union countries/regions .........................................27
2 Operation
Operating environment.............................................................................................................30
Identifying the control-panel components................................................................................31
Control-panel menu structure..................................................................................................33
To use the control-panel buttons.......................................................................................33
To print the control-panel menu structure.........................................................................33
ENWW iii
Product media specifications ..................................................................................................37
Main input tray (all models) ..............................................................................................37
Automatic document feeder (ADF) specifications.............................................................38
To gain access to the optimizing feature...........................................................................38
Guidelines for using media.......................................................................................................39
Paper and transparencies ................................................................................................39
Common media problems table........................................................................................39
Labels................................................................................................................................40
Envelopes..........................................................................................................................40
Card stock and heavy media ............................................................................................41
Loading media .........................................................................................................................43
Media input tray ................................................................................................................43
Priority input tray ...............................................................................................................43
Specific types of media .....................................................................................................43
Media information for ADF originals .................................................................................43
Media information for the flatbed (HP LaserJet 3020 and 3030) .....................................44
Loading originals to copy or scan......................................................................................44
Loading originals into the LJ 3020 and 3030 ADF input tray............................................45
Loading originals onto the LJ 3020 and 3030 flatbed scanner.........................................46
3 Maintenance
Life expectancies of parts that wear .......................................................................................48
Scanner calibration .................................................................................................................49
Cleaning the product ...............................................................................................................50
To clean the print path ......................................................................................................50
Cleaning the glass.............................................................................................................50
Cleaning the print-cartridge area.............................................................................................54
To cleaning the print-cartridge area (all models)...............................................................54
Cleaning the printer pickup roller (all models)...................................................................55
Cleaning the printer separation pad (all models)..............................................................56
User replaceable parts.............................................................................................................57
Printer pickup roller (all models)........................................................................................57
Printer separation pad (all models)...................................................................................59
Printer main input tray (all models)....................................................................................60
HP LaserJet 3015 ADF pickup roller ................................................................................61
HP LaserJet 3015 ADF separation pad set.......................................................................62
HP LaserJet 3015 ADF input tray......................................................................................62
HP LaserJet 3015 ADF output bin.....................................................................................63
HP LaserJet 3020 and 3030 ADF pickup roller.................................................................63
HP LaserJet 3020 and 3030 ADF separation pad............................................................66
HP LaserJet 3020 and 3030 control-panel bezel..............................................................66
4 Operational overview
Basic functions (all models) ....................................................................................................70
Basic sequence of operation ...................................................................................................71
Formatter system ....................................................................................................................75
Central processing unit .....................................................................................................75
Line interface unit (HP LaserJet 3015 and 3030 only) .....................................................75
Standard boot process .....................................................................................................75
RAM ..................................................................................................................................76
Parallel interface or universal serial bus (USB) interface .................................................76
Control panel ....................................................................................................................76
EconoMode .......................................................................................................................76
MEt ....................................................................................................................................77
Enhanced I/O ....................................................................................................................77
iv ENWW
PJL overview ....................................................................................................................77
Printer functions (all models)...................................................................................................78
Engine control system (engine control unit and power-supply assembly)........................78
Image-formation system....................................................................................................83
Print cartridge....................................................................................................................84
Printer paper-feed system.................................................................................................84
Jam detection in the printer ..............................................................................................85
HP LaserJet 3015 all-in-one unique components....................................................................87
Basic operation..................................................................................................................87
HP LaserJet 3020 and 3030 all-in-one unique components....................................................93
Scanner and ADF functions and operation ......................................................................93
Fax functions and operation (HP LaserJet 3015 and 3030 only) ...........................................96
PSTN operation ................................................................................................................96
The fax subsystem ...........................................................................................................96
Formatter in the fax subsystem ........................................................................................96
LIU in the fax subsystem ..................................................................................................96
Fax page storage in flash memory ...................................................................................99
5 Removal and replacement
Removal and replacement strategy.......................................................................................103
Required tools..................................................................................................................103
Before performing service...............................................................................................103
After performing service..................................................................................................104
Parts removal order.........................................................................................................104
HP LaserJet 3015 all-in-one..................................................................................................107
Link assemblies and scanner support frame springs......................................................107
Scanner side covers........................................................................................................110
Separation-pad set..........................................................................................................111
Control-panel bezel.........................................................................................................112
Control-panel assembly...................................................................................................113
Media lever and media lever torsion spring....................................................................114
Separation pad assembly................................................................................................115
Scanner assembly...........................................................................................................118
Scanner assembly top cover...........................................................................................126
Top-cover assembly........................................................................................................129
Pickup roller ....................................................................................................................130
White platen.....................................................................................................................131
HP LaserJet 3020 and 3030 all-in-one..................................................................................133
ADF input tray..................................................................................................................133
Flatbed lid........................................................................................................................134
Link assemblies and scanner support frame springs......................................................136
Control-panel bezel.........................................................................................................139
Control-panel assembly...................................................................................................139
ADF separation pad ........................................................................................................140
ADF input-tray flag...........................................................................................................141
ADF pickup roller ............................................................................................................142
ADF scanner glass..........................................................................................................143
Scanner assembly...........................................................................................................145
Printer (product base)............................................................................................................153
Printer separation pad.....................................................................................................154
Print cartridge..................................................................................................................154
Printer pickup roller..........................................................................................................156
Media input tray...............................................................................................................158
Transfer roller..................................................................................................................159
Printer side covers...........................................................................................................161
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Print-cartridge door..........................................................................................................163
Rear cover and fuser cover.............................................................................................164
Front cover.......................................................................................................................165
Installing the scanner cushions.......................................................................................167
Speaker assembly...........................................................................................................168
Power supply...................................................................................................................169
Formatter and line interface unit (LIU).............................................................................171
Scanner support frame ...................................................................................................175
Engine controller unit.......................................................................................................177
Laser/scanner assembly..................................................................................................181
Main motor.......................................................................................................................182
Fuser................................................................................................................................184
Paper-pickup assembly...................................................................................................186
6 Troubleshooting
Basic troubleshooting ............................................................................................................188
Control-panel messages .......................................................................................................193
Alert and warning messages ..........................................................................................193
Critical error messages ...................................................................................................201
Event-log codes...............................................................................................................204
Solving image-quality problems ............................................................................................206
Checking the print cartridge ............................................................................................206
Solving print image-quality problems .............................................................................206
Solving scanning (copying) image-quality problems ............................................................216
Repetitive image defect ruler ................................................................................................222
Solving paper-feed problems ................................................................................................223
Jams occur in the printer.................................................................................................223
Solving print paper-feed problems .................................................................................225
Jams occur in the automatic document feeder (ADF).....................................................227
Solving scanner (copier) paper-feed problems ..............................................................229
Solving problems with digital subscriber line (DSL) connections..........................................231
Connecting additional devices.........................................................................................231
Functional checks .................................................................................................................235
Control-panel test............................................................................................................235
Half self-test functional check .........................................................................................235
Drum rotation functional check ......................................................................................237
High-voltage contacts check ..........................................................................................238
Updating the firmware code...................................................................................................240
Troubleshooting tools ............................................................................................................241
Printing a configuration report, demonstration page, or menu structure ........................241
Printing all fax reports at once (HP LaserJet 3015 and 3030 only) ...............................241
T.30 protocol trace (HP LaserJet 3015 and 3030 only) .................................................241
Service-mode functions .........................................................................................................262
Secondary service menu ................................................................................................262
Developer’s menu ...........................................................................................................263
Adjusting the country/region code parameters................................................................264
Soft reset.........................................................................................................................265
NVRAM init .....................................................................................................................265
System settings for localized products............................................................................266
Printer job language (PJL) software commands ............................................................268
Main wiring ............................................................................................................................269
Component locations, HP LaserJet 3015 all-in-one .............................................................272
Component locations, HP LaserJet 3020 and 3030 all-in-one..............................................276
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)................277
vi ENWW
7 Parts and diagrams
Ordering parts and supplies ..................................................................................................282
Parts that wear ................................................................................................................282
Parts ............................................................................................................................... 282
World-wide customer support .........................................................................................282
Accessories ...........................................................................................................................284
Common hardware .........................................................................................................284
How to use the parts lists and diagrams ........................................................................285
HP LaserJet 3015 scanner assembly ...................................................................................286
HP LaserJet 3020/3030 scanner assembly ..........................................................................296
HP LaserJet 3015/3020/3030 printer base............................................................................304
Alphabetical parts list.............................................................................................................320
Numerical parts list.................................................................................................................326
Index
ENWW vii
viii ENWW
List of tables
Table 1-1. Physical specifications.......................................................................................8
Table 1-2. Environmental specifications (all models)..........................................................8
Table 1-3. HP LaserJet 3015 performance specifications..................................................8
Table 1-4. HP LaserJet 3020/3030 performance specifications.......................................10
Table 1-5. Electrical specifications (all models)................................................................12
Table 1-6. Acoustic emissions (all models).......................................................................12
Table 1-7. Skew specifications (all models) .....................................................................12
Table 1-8. HP LaserJet 3030 fax capabilities....................................................................13
Table 1-9. HP LaserJet 3015, 3020, and 3030 all-in-one battery.....................................14
Table 2-1. Control-panel menu structure..........................................................................33
Table 2-2. Supported media types....................................................................................37
Table 3-1. Life expectancies of parts that wear ...............................................................48
Table 4-1. HP LaserJet 3015 basic sequence of operation..............................................71
Table 4-2. HP LaserJet 3020 and 3030 basic sequence of operation..............................71
Table 4-3. HP LaserJet 3015, 3020 and 3030 printer (product base) basic
sequence of operation......................................................................................73
Table 4-4. Product startup messages...............................................................................76
Table 4-5. Dc power distribution........................................................................................80
Table 6-1. Alert and warning messages ........................................................................193
Table 6-2. Critical error messages..................................................................................201
Table 6-3. Event-log codes.............................................................................................204
Table 6-4. Fax receive codes..........................................................................................243
Table 6-5. Fax send codes..............................................................................................248
Table 6-6. Fax phase sequence (HP LaserJet 3015 and 3030 only).............................254
Table 6-7. Appropriate responses (HP LaserJet 3015 and 3030 only)...........................256
Table 6-8. Fax abbreviations (HP LaserJet 3015 and 3030 only)..................................257
Table 6-9. System settings..............................................................................................266
Table 7-1. Technical support websites and related documentation................................282
Table 7-2. Accessories....................................................................................................284
Table 7-3. Common fasteners .......................................................................................284
Table 7-4. Alphabetical parts list.....................................................................................320
Table 7-5. Numerical parts list.........................................................................................326
ENWW ix
x ENWW
List of figures
Figure 1-1. HP LaserJet 3015, 3020, and 3030 all-in-one products....................................2
Figure 1-2. HP LaserJet 3015 all-in-one hardware components..........................................5
Figure 1-3. HP LaserJet 3020 all-in-one hardware components..........................................6
Figure 1-4. HP LaserJet 3030 all-in-one hardware components..........................................6
Figure 1-5. Sample Identification label (on the back of the product)....................................7
Figure 1-6. Location of additional serial number label.........................................................7
Figure 2-1. HP LaserJet 3015 dimensions.........................................................................30
Figure 2-2. HP LaserJet 3020/3030 dimensions................................................................30
Figure 2-3. HP LaserJet 3015 all-in-one control panel.......................................................31
Figure 2-4. HP LaserJet 3020 all-in-one control panel.......................................................32
Figure 2-5. HP LaserJet 3030 all-in-one control panel.......................................................32
Figure 2-6. Envelope construction......................................................................................41
Figure 2-7. Loading the LJ 3015 ADF (1 of 3)....................................................................44
Figure 2-8. Loading the LJ 3015 ADF (2 of 3)....................................................................45
Figure 2-9. Loading the LJ 3015 ADF (3 of 3)....................................................................45
Figure 2-10. Loading the LJ 3020 and 3030 ADF (1 of 2)....................................................46
Figure 2-11. Loading the LJ 3020 and 3030 ADF (2 of 2)....................................................46
Figure 2-12. Loading the LJ 3020 and 3030 flatbed scanner...............................................46
Figure 3-1. Cleaning the LJ 3015 glass..............................................................................51
Figure 3-2. Cleaning the LJ 3015 white platen...................................................................51
Figure 3-3. Cleaning the LJ 3020 and 3030 glass (1 of 2).................................................52
Figure 3-4. Cleaning the LJ 3020 and 3030 glass (2 of 2).................................................52
Figure 3-5. Cleaning the LJ 3020 and 3030 lid backing.....................................................52
Figure 3-6. Cleaning the print-cartridge area (1 of 3).........................................................54
Figure 3-7. Cleaning the print-cartridge area (2 of 3).........................................................54
Figure 3-8. Cleaning the print-cartridge area (3 of 3).........................................................55
Figure 3-9. Cleaning the separation pad............................................................................55
Figure 3-10. Cleaning the pickup roller (1 of 3)....................................................................55
Figure 3-11. Cleaning the pickup roller (2 of 3)....................................................................56
Figure 3-12. Cleaning the pickup roller (3 of 3)....................................................................56
Figure 3-13. Cleaning the separation pad (1 of 2)................................................................56
Figure 3-14. Cleaning the separation pad (2 of 2)................................................................56
Figure 3-15. Replacing the pickup roller (1 of 7)..................................................................57
Figure 3-16. Replacing the pickup roller (2 of 7)..................................................................57
Figure 3-17. Replacing the pickup roller (3 of 7)..................................................................57
Figure 3-18. Replacing the pickup roller (4 of 7)..................................................................58
Figure 3-19. Replacing the pickup roller (5 of 7)..................................................................58
Figure 3-20. Replacing the pickup roller (6 of 7) .................................................................58
Figure 3-21. Replacing the pickup roller (7 of 7) .................................................................58
Figure 3-22. Replacing the printer separation pad (1 of 5)..................................................59
Figure 3-23. Replacing the printer separation pad (2 of 5)..................................................59
Figure 3-24. Replacing the printer separation pad (3 of 5)..................................................60
Figure 3-25. Replacing the printer separation pad (4 of 5) .................................................60
Figure 3-26. Replacing the printer separation pad (5 of 5) .................................................60
Figure 3-27. Remove the media input tray (1 of 2)...............................................................61
Figure 3-28. Remove the paper pickup tray (2 of 2).............................................................61
ENWW xi
Figure 3-29. Remove the separation pad.............................................................................62
Figure 3-30. Replacing the ADF input tray...........................................................................63
Figure 3-31. Replacing the ADF output bin..........................................................................63
Figure 3-32. Replacing the ADF pickup-roller assembly (1 of 9) ........................................63
Figure 3-33. Replacing the ADF pickup-roller assembly (2 of 9) ........................................64
Figure 3-34. Replacing the ADF pickup-roller assembly (3 of 9) ........................................64
Figure 3-35. Replacing the ADF pickup-roller assembly (4 of 9) ........................................64
Figure 3-36. Replacing the ADF pickup-roller assembly (5 of 9) ........................................64
Figure 3-37. Replacing the ADF pickup-roller assembly (6 of 9) ........................................65
Figure 3-38. Replacing the ADF pickup-roller assembly (7 of 9) ........................................65
Figure 3-39. Replacing the ADF pickup-roller assembly (8 of 9) ........................................65
Figure 3-40. Replacing the ADF pickup-roller assembly (9 of 9) ........................................65
Figure 3-41. Remove the separation pad.............................................................................66
Figure 3-42. Replacing the control-panel bezel (1 of 4).......................................................66
Figure 3-43. Replacing the control-panel bezel (2 of 4).......................................................67
Figure 3-44. Replacing the control-panel bezel (3 of 4).......................................................67
Figure 3-45. Replacing the control-panel bezel (4 of 4).......................................................67
Figure 4-1. Product configuration ......................................................................................70
Figure 4-2. HP LaserJet 3015, 3020, and 3030 printer (product base) timing
diagram .........................................................................................................74
Figure 4-3. Printer functional block diagram.......................................................................78
Figure 4-4. Laser/scanner operation..................................................................................80
Figure 4-5. High-voltage power supply circuit....................................................................82
Figure 4-6. Image-formation block diagram ......................................................................83
Figure 4-7. Printer paper path ...........................................................................................85
Figure 4-8. Basic operation block diagram.........................................................................87
Figure 4-9. HP LaserJet 3015 optical and feed systems...................................................88
Figure 4-10. HP LaserJet 3015 feed control (1 of 2)............................................................89
Figure 4-11. HP LaserJet 3015 feed control (2 of 2)............................................................90
Figure 4-12. HP LaserJet 3015 optical system (1 of 2)........................................................91
Figure 4-13. HP LaserJet 3015 optical system (2 of 2)........................................................92
Figure 4-14. HP LaserJet 3020 and 3030 optical system ...................................................93
Figure 4-15. HP LaserJet 3020 and 3030 ADF path ...........................................................95
Figure 5-1. HP LaserJet 3015, 3020, and 3030 products................................................104
Figure 5-2. Parts removal order for the HP LaserJet 3015 all-in-one..............................105
Figure 5-3. Parts removal order for the HP LaserJet 3020 and 3030 all-in-one .............105
Figure 5-4. Parts removal order for the printer (product base, all models)......................106
Figure 5-5. Parts removal order HP LaserJet 3015 scanner assembly...........................107
Figure 5-6. Remove the link assemblies and scanner support frame springs (1 of 4) ....108
Figure 5-7. Remove the link assemblies and scanner support frame springs (2 of 4).....108
Figure 5-8. Remove the link assemblies and scanner support frame springs (3 of 4).....109
Figure 5-9. Remove the link assemblies and scanner support frame springs (4 of 4).....109
Figure 5-10. Remove the scanner side covers (1 of 3)......................................................110
Figure 5-11. Remove the scanner side covers (2 of 3)......................................................110
Figure 5-12. Remove the scanner side covers (3 of 3)......................................................111
Figure 5-13. Remove the separation pad...........................................................................112
Figure 5-14. Remove the control-panel bezel (1 of 3)........................................................112
Figure 5-15. Remove the control-panel bezel (2 of 3)........................................................113
Figure 5-16. Remove the control-panel bezel (3 of 3)........................................................113
Figure 5-17. Remove the control-panel assembly (1 of 2).................................................114
Figure 5-18. Remove the control-panel assembly (2 of 2).................................................114
Figure 5-19. Remove the media lever and media lever torsion spring (1 of 2)..................115
Figure 5-20. Remove the media lever and media lever torsion spring (2 of 2)..................115
Figure 5-21. Remove the separation pad assembly (1 of 3)..............................................116
Figure 5-22. Remove the separation pad assembly (2 of 3)..............................................117
Figure 5-23. Remove the separation pad assembly (3 of 3)..............................................117
xii ENWW
Figure 5-24. Remove the scanner assembly (1 of 15).......................................................118
Figure 5-25. Remove the scanner assembly (2 of 15).......................................................118
Figure 5-26. Remove the scanner assembly (3 of 15).......................................................119
Figure 5-27. Remove the scanner assembly (4 of 15).......................................................119
Figure 5-28. Remove the scanner assembly (5 of 15) ......................................................120
Figure 5-29. Remove the scanner assembly (6 of 15).......................................................120
Figure 5-30. Remove the scanner assembly (7 of 15).......................................................121
Figure 5-31. Remove the scanner assembly (8 of 15).......................................................121
Figure 5-32. Remove the scanner assembly (9 of 15).......................................................122
Figure 5-33. Remove the scanner assembly (10 of 15).....................................................122
Figure 5-34. Remove the scanner assembly (11 of 15) ....................................................123
Figure 5-35. Remove the scanner assembly (12 of 15) ....................................................124
Figure 5-36. Remove the scanner assembly (13 of 15).....................................................125
Figure 5-37. Remove the scanner assembly (14 of 15).....................................................125
Figure 5-38. Remove the scanner assembly (15 of 15).....................................................126
Figure 5-39. Remove the scanner assembly top cover (1 of 4).........................................127
Figure 5-40. Remove the scanner assembly top cover (2 of 4).........................................127
Figure 5-41. Remove the scanner assembly top cover (3 of 4).........................................128
Figure 5-42. Remove the scanner assembly top cover (4 of 4) ........................................128
Figure 5-43. Reinstalling the scanner assembly top cover................................................129
Figure 5-44. Align the scanner assembly top cover and base...........................................129
Figure 5-45. Remove the top-cover assembly (1 of 2).......................................................130
Figure 5-46. Remove the top-cover assembly (2 of 2) ......................................................130
Figure 5-47. Remove the pickup roller (1 of 2)...................................................................131
Figure 5-48. Remove the pickup roller (2 of 2)...................................................................131
Figure 5-49. Remove the white platen (1 of 2)...................................................................132
Figure 5-50. Remove the white platen (2 of 2) ..................................................................132
Figure 5-51. Parts removal order HP LaserJet 3020 and 3030 scanner assembly...........133
Figure 5-52. Remove the ADF input tray............................................................................133
Figure 5-53. Remove the flatbed lid (1 of 5) ......................................................................134
Figure 5-54. ADF cover correctly installed.........................................................................134
Figure 5-55. Remove the flatbed lid (2 of 5).......................................................................135
Figure 5-56. Remove the flatbed lid (3 of 5).......................................................................135
Figure 5-57. Remove the flatbed lid (4 of 5).......................................................................136
Figure 5-58. Remove the flatbed lid (5 of 5).......................................................................136
Figure 5-59. Remove the link assemblies and scanner support frame springs (1 of 4).....137
Figure 5-60. Remove the link assemblies and scanner support frame springs (2 of 4).....137
Figure 5-61. Remove the link assemblies and scanner support frame springs (3 of 4).....138
Figure 5-62. Remove the link assemblies and scanner support frame springs (4 of 4).....138
Figure 5-63. Remove the control-panel bezel ...................................................................139
Figure 5-64. Remove the control panel assembly (1 of 2).................................................139
Figure 5-65. Remove the control panel assembly (2 of 2) ................................................140
Figure 5-66. Remove the separation pad...........................................................................140
Figure 5-67. Remove the ADF input-tray flag.....................................................................141
Figure 5-68. Correct positioning of the ADF input-tray spring ...........................................141
Figure 5-69. Remove the ADF pickup roller (1 of 2)..........................................................142
Figure 5-70. Remove the ADF pickup roller (2 of 2)..........................................................142
Figure 5-71. Remove the ADF scanner glass (1 of 3)........................................................143
Figure 5-72. Remove the ADF scanner glass (2 of 3)........................................................143
Figure 5-73. Remove the ADF scanner glass (3 of 3)........................................................144
Figure 5-74. Install the ADF scanner glass........................................................................144
Figure 5-75. Remove the scanner assembly (1 of 13).......................................................145
Figure 5-76. Remove the scanner assembly (2 of 13) ......................................................145
Figure 5-77. Remove the scanner assembly (3 of 13).......................................................146
Figure 5-78. Remove the scanner assembly (4 of 13).......................................................146
Figure 5-79. Remove the scanner assembly (5 of 13).......................................................147
ENWW xiii
Figure 5-80. Remove the scanner assembly (6 of 13).......................................................147
Figure 5-81. Remove the scanner assembly (7 of 13).......................................................148
Figure 5-82. Remove the scanner assembly (8 of 13).......................................................148
Figure 5-83. Remove the scanner assembly (9 of 13).......................................................149
Figure 5-84. Remove the scanner assembly (10 of 13) ....................................................150
Figure 5-85. Remove the scanner assembly (11 of 13) ....................................................151
Figure 5-86. Remove the scanner assembly (12 of 13).....................................................151
Figure 5-87. Remove the scanner assembly (13 of 13).....................................................152
Figure 5-88. Parts removal order for the printer (product base, all models)......................153
Figure 5-89. Remove the printer separation pad (1 of 2)...................................................154
Figure 5-90. Remove the printer separation pad (2 of 2)...................................................154
Figure 5-91. Remove the print cartridge (1 of 2)................................................................155
Figure 5-92. Remove the print cartridge (2 of 2)................................................................155
Figure 5-93. Remove the printer pickup roller (1 of 5).......................................................156
Figure 5-94. Remove the printer pickup roller (2 of 5).......................................................156
Figure 5-95. Remove the printer pickup roller (3 of 5).......................................................157
Figure 5-96. Remove the printer pickup roller (4 of 5).......................................................157
Figure 5-97. Remove the printer pickup roller (5 of 5).......................................................158
Figure 5-98. Remove the media input tray (1 of 3).............................................................158
Figure 5-99. Remove the media input tray (2 of 3).............................................................159
Figure 5-100. Remove the media input tray (3 of 3).............................................................159
Figure 5-101. Remove the transfer roller (1 of 3).................................................................160
Figure 5-102. Remove the transfer roller (2 of 3).................................................................160
Figure 5-103. Remove the transfer roller (3 of 3).................................................................161
Figure 5-104. Remove the printer side covers (1 of 3).........................................................161
Figure 5-105. Remove the printer side covers (2 of 3) ........................................................162
Figure 5-106. Remove the printer side covers (2 of 3) ........................................................162
Figure 5-107. Remove the printer side covers (3 of 3).........................................................163
Figure 5-108. Remove the print-cartridge door (1 of 2)........................................................163
Figure 5-109. Remove the print-cartridge door (2 of 2)........................................................164
Figure 5-110. Remove the rear cover and fuser cover (1 of 3)............................................164
Figure 5-111. Remove the rear cover and fuser cover (2 of 3)............................................165
Figure 5-112. Remove the rear cover and fuser cover (3 of 3)............................................165
Figure 5-113. Remove the front cover (1 of 3).....................................................................166
Figure 5-114. Remove the front cover (2 of 3).....................................................................166
Figure 5-115. Remove the front cover (3 of 3).....................................................................167
Figure 5-116. Front-cover locking tabs.................................................................................167
Figure 5-117. Installing the scanner cushions......................................................................168
Figure 5-118. Remove the speaker assembly (1 of 2).........................................................168
Figure 5-119. Remove the speaker assembly (2 of 2).........................................................169
Figure 5-120. Remove the power supply (1 of 3).................................................................170
Figure 5-121. Remove the power supply (2 of 3).................................................................170
Figure 5-122. Remove the power supply (3 of 3).................................................................171
Figure 5-123. Correct routing of the power-supply wire-harnesses.....................................171
Figure 5-124. HP LaserJet 3015 formatter and LIU.............................................................173
Figure 5-125. HP LaserJet 3020 formatter without LIU........................................................173
Figure 5-126. HP LaserJet 3030 formatter and LIU.............................................................173
Figure 5-127. Remove the formatter (1 of 2) (and LIU installed).........................................174
Figure 5-128. Remove the formatter (2 of 2)........................................................................174
Figure 5-129. Remove the scanner support frame (1 of 3)..................................................175
Figure 5-130. Remove the scanner support frame (2 of 3)..................................................176
Figure 5-131. Remove the scanner support frame (3 of 3)..................................................176
Figure 5-132. Remove the chassis reinforcement plate.......................................................177
Figure 5-133. Remove the ECU (1 of 6)...............................................................................178
Figure 5-134. Remove the ECU (2 of 6)...............................................................................178
Figure 5-135. Remove the ECU (3 of 6)...............................................................................179
xiv ENWW
Figure 5-136. Remove the ECU (4 of 6)...............................................................................179
Figure 5-137. Remove the ECU (5 of 6)...............................................................................180
Figure 5-138. Remove the ECU (6 of 6)...............................................................................180
Figure 5-139. Laser/scanner assembly shutter arm.............................................................181
Figure 5-140. Remove the laser/scanner assembly.............................................................182
Figure 5-141. Remove the main motor (1 of 2)....................................................................183
Figure 5-142. Remove the main motor (2 of 2) ...................................................................183
Figure 5-143. Remove the fuser assembly (1 of 2)..............................................................184
Figure 5-144. Remove the fuser assembly (2 of 2)..............................................................185
Figure 5-145. Fragile tab on fuser assembly........................................................................185
Figure 5-146. Remove the paper-pickup assembly..............................................................186
Figure 6-1. Repetitive image defect ruler ........................................................................222
Figure 6-2. Clear a jam in the product base (1 of 3)........................................................223
Figure 6-3. Clear a jam in the product base (2 of 3)........................................................224
Figure 6-4. Clear a jam in the product base (3 of 3)........................................................224
Figure 6-5. Clearing output bin jams (HP LJ 3015) .........................................................225
Figure 6-6. Clearing ADF output bin jams (HP LaserJet 3015) ......................................225
Figure 6-7. Clearing output bin jams (HP LaserJet 3020 and 3030) ...............................225
Figure 6-8. ADF lid open (HP LaserJet 3015)..................................................................228
Figure 6-9. ADF lid open (HP LaserJet 3020 and 3030)..................................................228
Figure 6-10. Clear an ADF jam (HP LaserJet 3015)..........................................................229
Figure 6-11. Clear an ADF jam (HP LaserJet 3020 and 3030; 1 of 2)...............................229
Figure 6-12. Clear an ADF jam (HP LaserJet 3020 and 3030; 2 of 2)...............................229
Figure 6-13. Check the fuser connectors on the fuser.......................................................237
Figure 6-14. Check the fuser connectors on the power supply..........................................237
Figure 6-15. Print-cartridge high-voltage contacts ............................................................238
Figure 6-16. High-voltage contacts ....................................................................................239
Figure 6-17. Example of a T.30 trace of a successfully sent fax ......................................260
Figure 6-18. Example of a T.30 trace of a successfully received fax ................................261
Figure 6-19. Main wiring, HP LaserJet 3015 scanner assembly .......................................269
Figure 6-20. Main wiring, HP LaserJet 3020 and 3030 scanner assembly ......................270
Figure 6-21. Main wiring, HP LaserJet 3015, 3020,and 3030 product base......................271
Figure 6-22. Major components..........................................................................................272
Figure 6-23. Main parts.......................................................................................................273
Figure 6-24. Sensors and motors ......................................................................................274
Figure 6-25. PCBs..............................................................................................................275
Figure 6-26. HP LaserJet 3020 and 3030 components.....................................................276
Figure 6-27. Major components..........................................................................................277
Figure 6-28. Solenoid, sensors, switches, and motor........................................................278
Figure 6-29. PCBs..............................................................................................................279
Figure 7-1. HP LaserJet 3015 .........................................................................................286
Figure 7-2. ADF input and delivery assemblies (HP LaserJet 3015)...............................288
Figure 7-3. Internal components (HP LaserJet 3015) .....................................................290
Figure 7-4. Frame assembly (HP LaserJet 3015)............................................................292
Figure 7-5. Guide assembly (HP LaserJet 3015).............................................................294
Figure 7-6. HP LaserJet 3020/3030 scanner assembly ..................................................296
Figure 7-7. Link assembly (HP LaserJet 3020/3030) ......................................................298
Figure 7-8. Major assemblies (HP LaserJet 3020/3030) .................................................300
Figure 7-9. HP LaserJet 3015/3020/3030 printer base....................................................304
Figure 7-10. Pickup and delivery tray assemblies (LJ 3015/3020/3030 printer base).......306
Figure 7-11. External covers (LJ 3015/3020/3030 printer base)........................................308
Figure 7-12. Internal components 1 of 1 (LJ 3015/3020/3030 printer base)......................310
Figure 7-13. Internal components 2 of 2 (LJ 3015/3020/3030 printer base)......................312
Figure 7-14. Internal components 3 of 3 (LJ 3015/3020/3030 printer base)......................314
Figure 7-15. Paper-pickup assembly (LJ 3015/3020/3030 printer base)...........................316
Figure 7-16. Fuser (fixing assy) assembly (LJ 3015/3020/3030 printer base)...................318
ENWW xv
xvi ENWW
1
Product Information
This chapter provides information about the following topics.
Product configurations...............................................................................................................2
HP LaserJet 3015, 3020, and 3030 all-in-one products......................................................2
HP LaserJet 3015 all-in-one product...................................................................................3
HP LaserJet 3020/3030 all-in-one product..........................................................................3
Product features ........................................................................................................................4
Overview of products.................................................................................................................5
Hardware components........................................................................................................5
Product identification..................................................................................................................7
Model and serial numbers...................................................................................................7
Product specifications................................................................................................................8
Physical specifications.........................................................................................................8
Environmental specifications (all models)...........................................................................8
HP LaserJet 3015 performance specifications....................................................................8
HP LaserJet 3020/3030 performance specifications.........................................................10
Electrical specifications (all models)..................................................................................12
Acoustic emissions (all models)........................................................................................12
Skew specifications (all models).......................................................................................12
HP LaserJet 3030 fax capabilities.....................................................................................13
HP LaserJet 3015, 3020, and 3030 all-in-one battery.......................................................14
Warranty statement..................................................................................................................15
HP’s Premium Protection print-cartridge warranty...................................................................16
Extended warranty...................................................................................................................17
Print-cartridge information .......................................................................................................18
Refilled print cartridges ....................................................................................................18
HP LaserJet printing supplies ...........................................................................................18
HP Printing Supplies Returns and Recycling Program information..................................18
FCC regulations.......................................................................................................................20
Telephone Consumer Protection Act (United States)..............................................................22
IC CS-03 requirements............................................................................................................23
Declaration of Conformity ........................................................................................................24
Safety statements....................................................................................................................25
Laser safety statement......................................................................................................25
Canada DOC regulations..................................................................................................25
Laser statement for Finland...............................................................................................26
Korean EMI statement.......................................................................................................26
Australian EMC requirements............................................................................................26
Regulatory information for the European Union countries/regions .........................................27
ENWW 1
Product configurations
HP LaserJet 3015, 3020, and 3030 all-in-one products
Figure 1-1.
HP LaserJet 3015, 3020, and 3030 all-in-one products
● Prints up to 15 pages per minute (less than a 10-second wait for the first page to print)
● 150-sheet printer input tray with a 10-page priority input tray
● 600 by 600 dpi printing using Resolution Enhancement technology (REt)
● 2,000-page print cartridge (using an average of 5 percent toner coverage on printed A4-
or letter-size pages)
●
4 MB of ROM, 32 MB of RAM
●
Universal serial bus (USB) port
● 1284-B compliant parallel port
●
V.34 fax modem that supports speeds up to 33.6 kbps (HP LaserJet 3015 and 3030 only)
● Two RJ-11 ports (one line and one accessory port)
● Two-line LCD display (16 characters per line)
● Additional 2 MB flash ROM for fax storage (up to 110 pages based on a slerexe test
page) (HP LaserJet 3015 and 3030 only)
● Expandable input/output (I/O) using the HP Jetdirect 10/100Base-TX
● Individual speed-dial memory and group speed-dial memory (120 entries using the
Toolbox) (HP LaserJet 3015 and 3030 only)
2 Chapter 1 Product Information ENWW
●
Supported software
● HP Toolbox
● HP LaserJet Scan
● TWAIN or WIA Scan Driver
● HP LaserJet Fax
● Readiris OCR (not installed with other software; separate installation is required)
●
Printer drivers (PCL 5e, PCL 6, and PS
● Installer/unistaller
●
Supported operating systems
● Windows 98Se (second edition)
● Windows Millennium Edition (Me)
● Windows 2000
● Windows XP (32-bit)
● Mac OS 9.1 or 9.2.x
● Mac OS X (10.2.x only)
Note
Note
Driver-only support for Windows 98 (first edition), Windows XP 64-bit, and Windows 2003
Server.
HP LaserJet 3015 all-in-one product
●
Contact image scanner (CIS) 600 ppi, 24-bit color scanner
● 30-sheet automatic document feeder (ADF) feeds pages at up to 12 pages per minute
(ppm)
● Three status LEDs, a numeric keypad, and menu navigation buttons on the control panel
● Selectable single- or multiple-sheet lever for the ADF
HP LaserJet 3020/3030 all-in-one product
● Coupled charged device (CCD) 600 ppi 24-bit color scanner
● Letter/A4-sized flatbed scanner glass
● 50-sheet automatic document feeder (ADF) feeds pages at up to 12 pages per minute
(ppm)
● Status LEDs, a numeric keypad, and menu navigation buttons on the control panel (the HP
LaserJet 3020 has two status LEDs; the HP LaserJet 3030 has three status LEDs)
The HP LaserJet 3020 does not have fax capabilities.
ENWW Product configurations 3
Product features
The HP LaserJet 3015, 3020, and 3030 all-in-one products are designed to perform the
following tasks:
● Print: Print documents with HP LaserJet quality.
● Copy: Make up to 99 laser-quality copies of a 50-page original. It also enlarges, reduces,
and lightens/darkens copies. (The HP LaserJet 3020 and 3030 also collate copies.)
● Scan: Scan documents to create electronic text or graphics files.
● Fax: Send and receive documents by using standard fax communications (HP LaserJet
3015 and 3030 only).
4 Chapter 1 Product Information ENWW
Overview of products
Hardware components
Use the following illustrations to identify the hardware components.
Figure 1-2.
Figure 1-2.
HP LaserJet 3015 all-in-one hardware components (1 of 2)
HP LaserJet 3015 all-in-one hardware components (2 of 2)
1 Automatic document feeder (ADF) input tray
2
ADF media lever
3 Control panel
4 ADF output bin
5 Print-cartridge-door release
6
Output bin
7 Priority input slot
8 Media input tray
9 Parallel port
10 USB port
11 Fax interface ports
12 Power switch
13 Power receptacle
ENWW Overview of products 5
Figure 1-3. HP LaserJet 3020 all-in-one hardware components
1 Automatic document feeder (ADF) input tray
2 Flatbed scanner lid and ADF output bin
3 Control panel
4 Print-cartridge-door release
5 Output bin
6 Priority input tray
7 Media input tray
8 Parallel port
9 USB port
10 Power switch
11 Power receptacle
Figure 1-4. HP LaserJet 3030 all-in-one hardware components
1 Automatic document feeder (ADF) input tray
2 Flatbed scanner lid and ADF output bin
3 Control panel
4 Print-cartridge-door release
5 Output bin
6 Priority input tray
7 Media input tray
8 Parallel port
9 USB port
10 Fax interface ports
11 Power switch
12 Power receptacle
6 Chapter 1 Product Information ENWW
Product identification
Model and serial numbers
An identification label is located on the back of the product. This label contains the model and
serial numbers. The serial number contains information about the country/region of origin,
revision level, production code, and production number of the product. The label also contains
power-rating and regulatory information.
Figure 1-5. Sample Identification label (on the back of the product)
An additional identification label is located on the top-left side of the scanner support frame.
Open the print cartridge door to find this label.
Note
Figure 1-6. Location of additional serial number label
The additional serial number label is in the same location on the scanner support frame for all
of the HP LaserJet 3015, 3020, and 3030 all-in-one products.
ENWW Product identification 7
Product specifications
Physical specifications
Table 1-1. Physical specifications
Product Height Depth Width Weight
HP LaserJet 3015
product
HP LaserJet
3020/3030
product
445 mm
(17.5 inches)
556 mm
21.89 inches)
440 mm
(17.3 inches)
483 mm
(19.02 inches)
430 mm
(16.9 inches)
497 mm
(19.6 inches)
Environmental specifications (all models)
Table 1-2. Environmental specifications (all models)
Category Specification
Operating environment (unit plugged into an ac
outlet)
Storage environment (unit not plugged into an ac
outlet)
● Temperature: 15° to 32.5° C ( 59° to 90.5° F)
● Humidity: 10 percent to 80 percent relative
humidity (no condensation)
● Temperature: -20° to 40° C (-4° to 104° F)
● Humidity: Less than 95 percent relative
humidity (with no condensation)
9.1 kg
(20 pounds)
11.34 kg
(25 pounds)
HP LaserJet 3015 performance specifications
Table 1-3. HP LaserJet 3015 performance specifications
Category Specification
Printer capacities and ratings
Print speed
Media input tray capacity
Priority input slot capacity
Output bin capacity
Minimum paper size
8 Chapter 1 Product Information ENWW
● 15 pages per minute (ppm) for letter size paper and 14 ppm for
A4-size paper
● First page out in less than 10 seconds
150 sheets of regular-weight 60-g/m2 (16-lb) paper or up to 30
envelopes
10 sheets of regular-weight 75-g/m2 (20-lb) paper or 1 envelope
Up to 125 sheets of regular-weight 16-lb (60-g/m2) paper
76 by 127 mm (3 by 5 inches)
Table 1-3. HP LaserJet 3015 performance specifications (continued)
Category Specification
Maximum paper size
216 by 356 mm (8.5 by 14 inches). The output bin holds one sheet
of legal-size media 215 by 356 mm (8.5 by 14 inches). Subsequent
sheets of legal-size media slide off of the output bin.
Media weight
Media input tray: 60- to 163-g/m2 (16- to 43-lb) cut sheet paper
2
Priority input slot: 60- to 90-g/m
(16- to 24-lb) single thickness
envelopes
Print paper output: 135- to 176-g/m
Base memory
4 MB of ROM and 32 MB of RAM (9 MB for the product and 23 MB
available to the user)
Print resolution
Duty cycle
1,200 dpi
● 7,000 single-sided pages per month (maximum)
● 800 single-sided pages per month (average)
PCL (Printer Control Language) Level 5e and 6
PostScript® (PS) Emulates Adobe® PostScript level 2
Copier capacities and ratings
Copy speed
Up to 15 ppm
Multiple copies Up to 99 per job
2
(36- to 47-lb) postcards
Copy reduction or enlargement
Acoustic emissions (per ISO
25 percent to 400 percent
6.3 Bel sound power level
9296) while copying
Scanner capacities and ratings
Margins for scanned items
3.05 mm (0.12 inch) right and left
4.23 mm (0.17 inch) top and bottom
Scanner duty cycle
Scan resolution
2,000 single-sided items per month
600 dpi color
Automatic document feeder (ADF) input tray specifications
Input capacity
Media weight (input and output)
Up to 30 sheets of flat 60- to 75-g/m2 (16- to 20-lb) media
Single sheet setting ( blue media lever set to the right): 42- to 260-
2
(11- to 69-lb)
g/m
Multiple sheet setting ( blue media lever set to the left): 46- to 105-
2
g/m
(12- to 28-lb)
Media size 74 by 105 mm (2.9 by 4.1 inches) to 216 mm by 381 mm (8.5 by 15
inches). The ADF output bin holds one sheet of legal-size media
215 by 356 mm (8.5 by 14 inches). Subsequent sheets of legal-size
media slide off of the ADF output bin.
Speed Up to 12 ppm for letter-size or A4-size media
Duty cycle
1,000 pages per month
Port availability
ENWW Product specifications 9
Table 1-3. HP LaserJet 3015 performance specifications (continued)
Category Specification
USB
Parallel
Fax capabilities and ratings
Fax transmission speed
Right/left margins for printed
pages
Top/bottom margins for printed
pages
Fax compatibility ITU Group 3; ECM
Fax coding schemes MH, MR, and MMR
Modem speed
Speed dialing Yes
Distinctive ring detect Yes
Fax resolution (standard)
Fax resolution (fine) 203 by 196 dpi
Compatible with USB 2.0 specification
● IEEE 1284-B level 2 device with an IEEE 1284-B receptacle
● Set the host computer to ECP (enhanced capabilities mode)
3 seconds per page (ITU-T Test Image #1)
6.3 mm (0.25 inch)
5.08 mm (0.2 inch)
Up to 33,600 bits per second (bps)
203 by 98 dpi
Fax resolution (superfine) 300 by 300 dpi (no halftone)
Fax resolution (photo) 300 by 300 dpi (halftone enabled)
Fax page storage Up to 110 slerexe pages
HP LaserJet 3020/3030 performance specifications
Table 1-4. HP LaserJet 3020/3030 performance specifications
Category Specification
Printer capacities and ratings
Print speed
Media input tray capacity
Priority input tray capacity
Output bin capacity
● 15 pages per minute (ppm) for letter-size paper and 14 ppm for
A4-size paper
● First page out in less than 9 seconds
150 sheets of regular-weight 60-g/m2 (16-lb) paper or up to 30
envelopes
10 sheets of regular-weight 75-g/m2 (20-lb) paper or 1 envelope
Up to 125 sheets of regular-weight 75-g/m2 (20-lb) paper
Minimum paper size
Maximum paper size
76 by 127 mm (3 by 5 inches)
216 by 356 mm (8.5 by 14 inches)
10 Chapter 1 Product Information ENWW
Table 1-4. HP LaserJet 3020/3030 performance specifications (continued)
Category Specification
Media weight
Media input tray: 60- to 163-g/m2 (16- to 43-lb) cut sheet paper
2
Priority input slot: 60- to 90-g/m
(16- to 24-lb) single thickness
envelopes
Print paper output: 135- to 176-g/m
Base memory
4 MB of ROM and 32 MB of RAM (9 MB for the product and 23 MB
available to the user)
Print resolution
Duty cycle
1,200 dpi
● 7,000 single-sided pages per month (maximum)
● 1,000 single-sided pages per month (average)
PCL (Printer Control Language) Level 5e and 6
PostScript (PS) Emulates Adobe PostScript level 2
Copier capacities and ratings
Copy speed
Up to 15 ppm
Multiple copies Up to 99 per job
Copy reduction or enlargement
Acoustic emissions (per ISO
25 percent to 400 percent
6.3 Bel sound power level
9296) while copying
2
(36- to 47-lb) postcards
Scanner capacities and ratings
Margins for scanned items
3.05 mm (0.12 inch) right and left
4.06 mm (0.16 inch) top and bottom
Media size (216 by 356 mm) (8.5 by 11.7 inches) no minimum size
Scanner duty cycle
Scan resolution
2,000 single-sided items per month
600 dpi color
Automatic document feeder (ADF) input tray specifications
Input capacity
Media weight (input and output)
Up to 50 sheets of flat 60 to 75-g/m2 (16- to 20-lb) media
60- to 90-g/m2 (16- to 24-lb)
Media size 127 by 127 mm (5 by 5 inches) to 216 by 381 mm (8.5 by 15
inches)
Speed Up to 15 ppm for letter-size or A4-size media
Duty cycle
1,000 pages per month
Port availability
USB
Parallel
Compatible with USB 2.0 specification
● IEEE 1284-B level 2 device with an IEEE 1284-B receptacle
● Set the host computer to ECP (enhanced capabilities mode)
ENWW Product specifications 11
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