HP LaserJet 2700 Service Manual
HP Color LaserJet 2700 Series printers
Service Manual
HP Color LaserJet 2700 Series printers
Service Manual
Copyright and license
Trademark credits
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 10/2006
Part number Q7824-90941
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft
Corporation.
Linux is a U.S. registered trademark of Linus
Torvalds.
PostScript® is a trademarks of Adobe
Systems Incorporated.
UNIX® is a registered trademark of The
Open Group.
Energy Star® and the Energy Star® logo are
U.S. registered marks of the United States
Environmental Protection Agency.
Table of contents
1 Product information
Printers at a glance .............................................................................................................................. 2
Features at a glance ............................................................................................................................. 3
Walkaround .......................................................................................................................................... 4
Understanding control-panel features .................................................................................................. 6
Using the control-panel menus ............................................................................................................. 7
To use the menus ................................................................................................................ 7
Reports menu ...................................................................................................................... 8
System Setup menu ............................................................................................................ 9
Network Config. menu (HP Color LaserJet 2700n printer only) ......................................... 11
Service menu ..................................................................................................................... 12
Printer software .................................................................................................................................. 13
Supported operating systems and printer drivers .............................................................. 13
Additional drivers ............................................................................................................... 13
Opening the printer drivers ................................................................................................ 14
Software for Windows ........................................................................................................ 15
The HP ToolboxFX ............................................................................................ 15
Software for Macintosh ...................................................................................................... 15
PostScript Printer Description (PPD) files ......................................................... 15
Macintosh Configure Device ............................................................................. 15
Software for networks ........................................................................................................ 16
HP Web Jetadmin ............................................................................................. 16
UNIX .................................................................................................................. 16
Linux .................................................................................................................. 16
Embedded Web server ..................................................................................... 16
Print-media specifications .................................................................................................................. 17
Tray 1 and tray 2 ............................................................................................................... 17
Optional tray 3 ................................................................................................................... 18
Selecting print media .......................................................................................................................... 19
Paper to avoid .................................................................................................................... 19
Paper that can damage the printer .................................................................................... 19
Printing and storage environment ...................................................................................................... 20
Printing on special media ................................................................................................................... 21
Transparencies .................................................................................................................. 21
Glossy paper ...................................................................................................................... 21
Colored paper .................................................................................................................... 21
Envelopes .......................................................................................................................... 21
Labels ................................................................................................................................ 22
Heavy paper ...................................................................................................................... 22
Preprinted forms and letterhead ........................................................................................ 22
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Recycled paper .................................................................................................................. 23
HP LaserJet media ............................................................................................................ 23
2 Installation and configuration
What is in the box ............................................................................................................................... 26
Site requirements ............................................................................................................................... 27
Physical specifications ....................................................................................................... 27
Configuring trays ................................................................................................................................ 28
Configuring size ................................................................................................................. 28
Configuring type ................................................................................................................. 28
Configuring trays for custom paper .................................................................................... 28
Printing from tray 1 (100-sheet multipurpose tray) ............................................................ 28
Loading tray 1 ................................................................................................... 28
Printing from tray 2 or optional tray 3 ................................................................................. 30
Loading tray 2 ................................................................................................... 31
Loading optional tray 3 ...................................................................................... 33
Loading special media ....................................................................................................... 36
USB configuration .............................................................................................................................. 37
Connecting the USB cable ................................................................................................. 37
Network configuration (HP Color LaserJet 2700n only) ..................................................................... 38
Set up the printer and use it on the network ...................................................................... 38
To set up a network port-connected configuration (direct mode or peer-to-
peer printing) ..................................................................................................... 38
Using the embedded Web server or the HP ToolboxFX .................................................... 39
Setting a system password ................................................................................................ 39
Using the printer control panel ........................................................................................... 39
IP configuration ................................................................................................. 39
Link speed and link duplex settings .................................................................. 40
Supported network protocols ............................................................................................. 41
TCP/IP ............................................................................................................................... 42
Internet Protocol (IP) ......................................................................................... 42
Transmission Control Protocol (TCP) ............................................................... 42
IP address ......................................................................................................... 42
Configuring IP parameters ................................................................................ 42
Subnets ............................................................................................................. 43
Gateways .......................................................................................................... 43
Printer memory ................................................................................................................................... 44
Installing memory DIMMs .................................................................................................. 44
To install memory and font DIMMs ................................................................... 44
Enabling memory .............................................................................................. 47
Checking DIMM installation ............................................................................... 47
Manual configuration ........................................................................ 39
Automatic configuration .................................................................... 40
Dynamic Host Configuration Protocol (DHCP) ................................. 43
BOOTP ............................................................................................. 43
Subnet mask ..................................................................................... 43
Default gateway ................................................................................ 43
To enable memory for Windows ....................................................... 47
To check DIMM installation .............................................................. 47
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3 Maintenance
Managing supplies ............................................................................................................................. 50
Replacing supplies and parts ............................................................................................................. 53
Cleaning the printer ............................................................................................................................ 56
Calibrating the printer ......................................................................................................................... 57
Tools for managing the printer ........................................................................................................... 58
Supplies life ....................................................................................................................... 50
Approximate print-cartridge replacement intervals ............................................................ 50
Checking the print-cartridge life ......................................................................................... 50
Print-cartridge storage ....................................................................................................... 51
HP print cartridges ............................................................................................................. 51
Non-HP print cartridges ..................................................................................................... 51
Print-cartridge authentication ............................................................................................. 51
HP fraud hotline and Web site ........................................................................................... 52
Supply replacement guidelines .......................................................................................... 53
Changing print cartridges ................................................................................................... 53
To change the print cartridge ............................................................................ 53
To clean the printer using the printer control panel ........................................................... 56
To clean the printer using the HP ToolboxFX .................................................................... 56
Using printer information pages ......................................................................................... 58
Using the embedded Web server ...................................................................................... 59
To access the embedded Web server by using a network connection ............. 60
Embedded Web server sections ....................................................................... 61
Using the HP ToolboxFX ................................................................................................... 62
To view the HP ToolboxFX ............................................................................... 63
Status ................................................................................................................ 64
Event log ........................................................................................... 64
Alerts ................................................................................................................. 65
Set up status alerts ........................................................................... 65
Set up e-mail alerts ........................................................................... 65
Help ................................................................................................................... 65
Device settings .................................................................................................. 66
Device information ............................................................................ 66
Paper handling ................................................................................. 67
Printing ............................................................................................. 67
PCL5c ............................................................................................... 67
PostScript ......................................................................................... 67
Print quality ....................................................................................... 68
Print density ...................................................................................... 68
Paper types ...................................................................................... 68
System setup .................................................................................... 69
Service .............................................................................................. 69
Network settings ................................................................................................ 69
Using Macintosh Configure Device .................................................................................... 69
4 Theory of operation
Engine control system ........................................................................................................................ 72
Power-on sequence ........................................................................................................... 73
Motors, fans, and solenoids ............................................................................................... 74
Laser/scanner system ........................................................................................................................ 75
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Pickup-and-feed-system ..................................................................................................................... 76
Sensors in the pickup-and-feed system trays (cassettes) ................................................. 76
Cassette pickup mechanism .............................................................................................. 78
Multipurpose-tray pickup mechanism ................................................................................ 78
Feed-speed control ............................................................................................................ 80
Sensor jam detection ......................................................................................................... 81
Image-formation system ..................................................................................................................... 83
Image-formation process ................................................................................................... 84
Latent-image formation stage ............................................................................................ 85
Step 1: pre-exposure ......................................................................................... 85
Step 2: primary charging ................................................................................... 85
Step 3: laser-beam exposure ............................................................................ 85
Developing stage ............................................................................................................... 85
Step 4: developing ............................................................................................ 86
Transfer stage .................................................................................................................... 86
Step 5: media feed ............................................................................................ 86
Step 6: image transfer ....................................................................................... 86
Step 7: separation from the drum ...................................................................... 87
Step 8: separation from the ETB ....................................................................... 87
Fusing stage ...................................................................................................................... 87
Step 9: fusing .................................................................................................... 87
Cleaning stage ................................................................................................................... 88
Step 10: drum cleaning ..................................................................................... 88
Print cartridge .................................................................................................................... 88
Print-cartridge activation .................................................................................................... 89
5 Removal and replacement
Removal and replacement strategy .................................................................................................... 92
Introduction ........................................................................................................................ 92
Required tools ................................................................................................................... 93
Types of screws ................................................................................................................. 94
Service approach ............................................................................................................... 95
Before performing service .................................................................................................. 95
After performing service ..................................................................................................... 95
Print cartridges ................................................................................................................... 96
External doors, covers, and panels .................................................................................................... 97
Front cover ......................................................................................................................... 97
Upper cover (fuser door) .................................................................................................. 100
Rear lower cover .............................................................................................................. 103
Left cover ......................................................................................................................... 104
Right cover ....................................................................................................................... 107
Rear upper cover ............................................................................................................. 111
Internal assemblies .......................................................................................................................... 112
Formatter cage ................................................................................................................ 112
Electrostatic transfer belt (ETB) ....................................................................................... 114
Fuser ................................................................................................................................ 115
Print-cartridge drive motors ............................................................................................. 116
Fuser drive assembly ....................................................................................................... 117
Developing separation-drive assembly ............................................................................ 119
Pickup-and-feed assembly .............................................................................................. 124
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Printed circuit assemblies (PCAs) .................................................................................................... 144
Sensors ............................................................................................................................................ 160
500-sheet feeder .............................................................................................................................. 165
6 Troubleshooting
Troubleshooting process .................................................................................................................. 176
Control-panel messages .................................................................................................................. 180
Event-log messages ......................................................................................................................... 193
Jams ................................................................................................................................................. 194
Image defects ................................................................................................................................... 207
Pickup-drive assembly ..................................................................................................... 129
Laser/scanner assembly .................................................................................................. 138
Main fan ........................................................................................................................... 142
Low-voltage power-supply PCA ....................................................................................... 144
DC controller PCA ........................................................................................................... 148
High-voltage power supply .............................................................................................. 150
Memory-controller PCA ................................................................................................... 152
Driver PCA ....................................................................................................................... 154
Control panel ................................................................................................................... 156
Pickup-and-feed driver (relay) PCA ................................................................................. 158
Temperature sensor ........................................................................................................ 160
Paper and registration sensor covers .............................................................................. 161
Cartridge-sensor PCA ...................................................................................................... 162
500-sheet feeder right cover ............................................................................................ 165
500-sheet feeder left cover .............................................................................................. 167
500-sheet feeder rear cover ............................................................................................ 170
500-sheet feeder driver PCA ........................................................................................... 172
Pre-troubleshooting checklist .......................................................................................... 176
Troubleshooting flowchart ................................................................................................ 178
Power-on checks ............................................................................................................. 179
Common causes of jams ................................................................................................. 194
Clearing jams ................................................................................................................... 195
Light image ...................................................................................................................... 208
Light color ........................................................................................................................ 208
Dark image ...................................................................................................................... 209
Dark color ........................................................................................................................ 209
Completely blank image .................................................................................................. 210
All black or solid color ...................................................................................................... 210
Dots in vertical lines ......................................................................................................... 210
Dirt on back of paper ....................................................................................................... 210
Dirt on front of paper ........................................................................................................ 211
Vertical lines ................................................................................................................... 211
White vertical lines ........................................................................................................... 211
Horizontal line .................................................................................................................. 212
White horizontal line ........................................................................................................ 212
Color missing .................................................................................................................. 213
Blank spots ...................................................................................................................... 213
Poor fusing ....................................................................................................................... 213
Image distortion ............................................................................................................... 214
Color misregistration ........................................................................................................ 214
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Smearing ......................................................................................................................... 215
Misplaced image .............................................................................................................. 215
Reversed color ................................................................................................................. 215
Snail tracks ...................................................................................................................... 215
Repetitive-defects troubleshooting ................................................................................................... 216
Interface troubleshooting .................................................................................................................. 218
Communication checks .................................................................................................... 218
EIO troubleshooting ......................................................................................................... 218
Secondary service menu .................................................................................................................. 219
Open the secondary service menu .................................................................................. 219
Secondary service menu structure .................................................................................. 219
Test pages ........................................................................................................................................ 221
Engine test page .............................................................................................................. 221
Formatter test .................................................................................................................. 221
Half-self test ..................................................................................................................... 221
Drum-rotation test ............................................................................................................ 222
Engine resets ................................................................................................................................... 223
Engine resets ................................................................................................................... 223
Restore defaults (cold reset) ........................................................................... 223
NVRAM initialization ........................................................................................ 223
Configuration utility .......................................................................................... 224
Troubleshooting diagrams ................................................................................................................ 225
Connector locations ......................................................................................................... 225
Major assemblies ............................................................................................................. 227
DC controller connectors ................................................................................................. 231
Timing diagram ................................................................................................................ 232
Circuit diagrams ............................................................................................................... 233
7 Parts and diagrams
Ordering parts and supplies ............................................................................................................. 238
Parts ................................................................................................................................ 238
How to use the parts lists and diagrams .......................................................................... 238
Types of screws ............................................................................................................... 238
Related documentation and software .............................................................................. 239
Accessories and supplies ................................................................................................ 239
External panels and covers .............................................................................................................. 242
Internal components ......................................................................................................................... 248
Paper-pickup drive assembly ........................................................................................................... 258
Developing separation-drive assembly ............................................................................................ 260
Fuser drive assembly ....................................................................................................................... 262
Cassette (tray 2) ............................................................................................................................... 264
Paper-pickup assembly .................................................................................................................... 266
Electrostatic transfer belt .................................................................................................................. 268
Multipurpose tray assembly (tray 1) ................................................................................................. 270
Fuser ................................................................................................................................................ 272
PCAs ............................................................................................................................................... 274
500-sheet feeder cassette (tray 3) ................................................................................................... 276
500-sheet feeder paper-pickup assembly ........................................................................................ 278
500-sheet feeder PCA ...................................................................................................................... 280
Alphabetical parts list ....................................................................................................................... 282
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Numerical parts list ........................................................................................................................... 290
Appendix A Printer specifications
Physical specifications ..................................................................................................................... 300
Electrical specifications .................................................................................................................... 301
Acoustic emissions ........................................................................................................................... 302
Operating-environment specifications .............................................................................................. 303
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 306
Print cartridge limited warranty statement ........................................................................................ 307
HP Customer Care ........................................................................................................................... 308
Online Services ................................................................................................................ 308
Telephone support ........................................................................................................... 308
Software utilities, drivers, and electronic information ....................................................... 308
HP direct ordering for accessories or supplies ................................................................ 308
HP service information ..................................................................................................... 308
HP service agreements ................................................................................................... 308
The HP ToolboxFX .......................................................................................................... 309
HP support and information for Macintosh computers ..................................................... 309
HP maintenance agreements ........................................................................................................... 310
On-site service agreements ............................................................................................. 310
Next-day on-site service .................................................................................. 310
Weekly (volume) on-site service ..................................................................... 310
Extended warranty ........................................................................................................... 310
Repacking the printer ....................................................................................................................... 311
Appendix C Regulatory information
FCC regulations ............................................................................................................................... 314
Environmental product stewardship program ................................................................................... 315
Protecting the environment .............................................................................................. 315
Ozone production ............................................................................................................ 315
Power consumption ......................................................................................................... 315
Paper use ........................................................................................................................ 315
Plastics ............................................................................................................................ 315
HP LaserJet printing supplies .......................................................................................... 315
HP printing supplies returns and recycling program information ..................................... 315
Paper ............................................................................................................................... 316
Material restrictions .......................................................................................................... 316
Disposal of waste equipment by users in private households in the European Union .. .. 316
Material Safety Data Sheet (MSDS) ................................................................................ 316
Extended warranty ........................................................................................................... 316
For more information ....................................................................................................... 317
Declaration of conformity ................................................................................................................. 318
Safety statements ............................................................................................................................. 319
Laser safety ..................................................................................................................... 319
Canadian DOC regulations .............................................................................................. 319
EMI statement (Korea) ..................................................................................................... 319
VCCI statement (Japan) .................................................................................................. 319
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Power cord statement (Japan) ......................................................................................... 319
Laser statement for Finland .............................................................................................................. 320
Index ................................................................................................................................................................. 321
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List of tables
Table 2-1 Printing ............................................................................................................................................. 41
Table 2-2 Network device discovery ................................................................................................................ 41
Table 2-3 Messaging and management ........................................................................................................... 41
Table 2-4 IP addressing ................................................................................................................................... 41
Table 4-1 Sequence of operation ..................................................................................................................... 72
Table 6-1 Troubleshooting flowchart .............................................................................................................. 178
Table 6-2 Event-log messages ....................................................................................................................... 193
Table 6-3 Image defects ................................................................................................................................. 207
Table 6-4 Causes for light images .................................................................................................................. 208
Table 6-5 Causes for one color printing light ................................................................................................. 208
Table 6-6 Causes for dark images ................................................................................................................. 209
Table 6-7 Causes for one color printing darker than others ........................................................................... 209
Table 6-8 Causes for a completely blank image ............................................................................................ 210
Table 6-9 Causes for an all black or solid colored image .............................................................................. 210
Table 6-10 Causes for vertical lines of white dots .......................................................................................... 210
Table 6-11 Causes for dirt on the back of the paper ...................................................................................... 210
Table 6-12 Causes for dirt on the front of the paper ...................................................................................... 211
Table 6-13 Causes for vertical lines ............................................................................................................... 211
Table 6-14 Causes for white vertical lines ...................................................................................................... 211
Table 6-15 Causes for horizontal line ............................................................................................................ 212
Table 6-16 Causes for white horizontal lines ................................................................................................. 212
Table 6-17 Causes for a missing color ........................................................................................................... 213
Table 6-18 Causes for blank spots ................................................................................................................. 213
Table 6-19 Causes for poor fusing ................................................................................................................. 213
Table 6-20 Causes for distortion or blurring ................................................................................................... 214
Table 6-21 Causes for color misregistration ................................................................................................... 214
Table 6-22 Causes for smearing .................................................................................................................... 215
Table 6-23 Causes for a misplaced image ..................................................................................................... 215
Table 6-24 Causes for reversed color ............................................................................................................ 215
Table 6-25 Causes for snail tracks ................................................................................................................. 215
Table 6-26 Causes of repetitive defects ......................................................................................................... 216
Table 6-27 Communication check .................................................................................................................. 218
Table 6-28 2ndary Service menu ................................................................................................................... 219
Table 7-1 Technical support Web sites .......................................................................................................... 239
Table 7-2 External panels and covers (1 of 2) ............................................................................................... 243
Table 7-3 External panels, and covers (2 of 2) .............................................................................................. 245
Table 7-4 Front-cover assembly ..................................................................................................................... 247
Table 7-5 Internal components (1 of 5) .......................................................................................................... 249
Table 7-6 Internal components (2 of 5) .......................................................................................................... 251
Table 7-7 Internal components (3 of 5) .......................................................................................................... 253
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Table 7-8 Internal components (4 of 5) .......................................................................................................... 255
Table 7-9 Internal components (5 of 5) .......................................................................................................... 257
Table 7-10 Paper-pickup drive assembly ....................................................................................................... 259
Table 7-11 Developing separation-drive assembly ........................................................................................ 261
Table 7-12 Fuser drive assembly ................................................................................................................... 263
Table 7-13 Cassette (tray 2) ........................................................................................................................... 265
Table 7-14 Paper-pickup assembly ................................................................................................................ 267
Table 7-15 Electrostatic transfer belt .............................................................................................................. 269
Table 7-16 Multipurpose tray assembly (tray 1) ............................................................................................. 271
Table 7-17 Fuser ............................................................................................................................................ 273
Table 7-18 PCAs ............................................................................................................................................ 275
Table 7-19 500-sheet feeder cassette (tray 3) ............................................................................................... 277
Table 7-20 500-sheet feeder paper-pickup assembly .................................................................................... 279
Table 7-21 500-sheet feeder PCA ................................................................................................................. 281
Table 7-22 Alphabetical parts list ................................................................................................................... 282
Table 7-23 Numerical parts list ....................................................................................................................... 290
Table A-1 Printer dimensions ......................................................................................................................... 300
Table A-2 Power requirements ....................................................................................................................... 301
Table A-3 Power consumption (average, in watts) ........................................................................................ 301
Table A-4 Acoustic emissions ........................................................................................................................ 302
Table A-5 Operating-environment specifications ........................................................................................... 303
xii ENWW
List of figures
Figure 1-1 Front view (shown with optional 500-sheet input tray) ...................................................................... 4
Figure 1-2 Back and side view ........................................................................................................................... 5
Figure 2-1 What is in the shipping box ............................................................................................................. 26
Figure 2-2 USB port connection ....................................................................................................................... 37
Figure 3-1 Printer display ................................................................................................................................. 50
Figure 4-1 Engine control system components ................................................................................................ 72
Figure 4-2 Power-on sequence ........................................................................................................................ 73
Figure 4-3 Motors, fans, and solenoids ............................................................................................................ 74
Figure 4-4 Laser/scanner system ..................................................................................................................... 75
Figure 4-5 Pickup-and-feed system ................................................................................................................. 76
Figure 4-6 Pickup-and-feed system sensors .................................................................................................... 77
Figure 4-7 Cassette pickup mechanism ........................................................................................................... 78
Figure 4-8 Multipurpose-tray pickup mechanism ............................................................................................. 79
Figure 4-9 Image formation system .................................................................................................................. 83
Figure 4-10 Image-formation steps .................................................................................................................. 84
Figure 4-11 Pre-exposure ................................................................................................................................ 85
Figure 4-12 Laser-beam exposure ................................................................................................................... 85
Figure 4-13 Media feed .................................................................................................................................... 86
Figure 4-14 Image transfer ............................................................................................................................... 87
Figure 4-15 Separation from the drum ............................................................................................................. 87
Figure 4-16 Fusing ........................................................................................................................................... 88
Figure 4-17 Print cartridge ................................................................................................................................ 89
Figure 4-18 Print-cartridge activation ............................................................................................................... 90
Figure 5-1 Phillips and pozidrive screwdriver comparison ............................................................................... 93
Figure 5-2 Remove the print cartridges (1 of 2) ............................................................................................... 96
Figure 5-3 Remove the print cartridges (2 of 2) ............................................................................................... 96
Figure 5-4 Remove the front cover (1 of 7) ...................................................................................................... 97
Figure 5-5 Remove the front cover (2 of 7) ...................................................................................................... 98
Figure 5-6 Remove the front cover (3 of 7) ...................................................................................................... 98
Figure 5-7 Remove the front cover (6 of 7) ...................................................................................................... 99
Figure 5-8 Remove the front cover (7 of 7) ...................................................................................................... 99
Figure 5-9 Remove the upper cover (1 of 5) .................................................................................................. 100
Figure 5-10 Remove the upper cover (2 of 5) ................................................................................................ 100
Figure 5-11 Remove the upper cover (3 of 5) ................................................................................................ 101
Figure 5-12 Remove the upper cover (4 of 5) ................................................................................................ 101
Figure 5-13 Remove the upper cover (5 of 5) ................................................................................................ 102
Figure 5-14 Remove the rear lower cover (1 of 2) ......................................................................................... 103
Figure 5-15 Remove the rear lower cover (2 of 2) ......................................................................................... 103
Figure 5-16 Remove the left cover (1 of 5) ..................................................................................................... 104
Figure 5-17 Remove the left cover (2 of 5) ..................................................................................................... 104
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Figure 5-18 Remove the left cover (3 of 5) ..................................................................................................... 105
Figure 5-19 Remove the left cover (4 of 5) ..................................................................................................... 105
Figure 5-20 Remove the left cover (5 of 5) ..................................................................................................... 106
Figure 5-21 Remove the right cover (1 of 4) .................................................................................................. 107
Figure 5-22 Remove the right cover (2 of 4) .................................................................................................. 108
Figure 5-23 Remove the right cover (3 of 4) .................................................................................................. 109
Figure 5-24 Remove the right cover (4 of 4) .................................................................................................. 110
Figure 5-25 Remove the rear upper cover ..................................................................................................... 111
Figure 5-26 Remove the formatter cage ........................................................................................................ 113
Figure 5-27 Remove the front ETB ................................................................................................................ 114
Figure 5-28 Remove the fuser ........................................................................................................................ 115
Figure 5-29 Remove the print-cartridge motor ............................................................................................... 116
Figure 5-30 Remove the fuser drive assembly (1 of 4) ................................................................................. 117
Figure 5-31 Remove the fuser drive assembly (2 of 4) ................................................................................. 117
Figure 5-32 Remove the fuser drive assembly (3 of 4) .................................................................................. 118
Figure 5-33 Remove the fuser drive assembly (4 of 4) .................................................................................. 118
Figure 5-34 Remove the developing separation-drive assembly (1 of 4) ....................................................... 119
Figure 5-35 Remove the developing separation-drive assembly (2 of 4) ....................................................... 120
Figure 5-36 Remove the developing separation-drive assembly (3 of 4) ....................................................... 120
Figure 5-37 Remove the developing separation-drive assembly (4 of 4) ....................................................... 121
Figure 5-38 Reinstall the developing separation-drive assembly (1 of 2) ...................................................... 122
Figure 5-39 Reinstall the developing separation-drive assembly (2 of 2) ...................................................... 123
Figure 5-40 Remove the pickup-and-feed assembly (1 of 8) ......................................................................... 124
Figure 5-41 Remove the pickup-and-feed assembly (2 of 8) ......................................................................... 125
Figure 5-42 Remove the pickup-and-feed assembly (3 of 8) ......................................................................... 125
Figure 5-43 Remove the pickup-and-feed assembly (4 of 8) ......................................................................... 126
Figure 5-44 Remove the pickup-and-feed assembly (5 of 8) ......................................................................... 126
Figure 5-45 Remove the pickup-and-feed assembly (6 of 8) ......................................................................... 127
Figure 5-46 Remove the pickup-and-feed assembly (7 of 8) ......................................................................... 127
Figure 5-47 Remove the pickup-and-feed assembly (8 of 8) ......................................................................... 128
Figure 5-48 Remove the pickup-drive assembly (1 of 13) ............................................................................. 130
Figure 5-49 Remove the pickup-drive assembly (2 of 13) ............................................................................. 131
Figure 5-50 Remove the pickup-drive assembly (3 of 13) ............................................................................. 131
Figure 5-51 Remove the pickup-drive assembly (4 of 13) ............................................................................. 132
Figure 5-52 Remove the pickup-drive assembly (5 of 13) ............................................................................. 132
Figure 5-53 Remove the pickup-drive assembly (6 of 13) ............................................................................. 133
Figure 5-54 Remove the pickup-drive assembly (7 of 13) ............................................................................. 134
Figure 5-55 Remove the pickup-drive assembly (8 of 13) ............................................................................. 134
Figure 5-56 Remove the pickup-drive assembly (9 of 13) ............................................................................. 135
Figure 5-57 Remove the pickup-drive assembly (10 of 13) ........................................................................... 135
Figure 5-58 Remove the pickup-drive assembly (11 of 13) ........................................................................... 136
Figure 5-59 Remove the pickup-drive assembly (12 of 13) ........................................................................... 136
Figure 5-60 Remove the pickup-drive assembly (13 of 13) ........................................................................... 137
Figure 5-61 Remove the laser/scanner assembly (1 of 6) ............................................................................. 138
Figure 5-62 Remove the laser/scanner assembly (2 of 6) ............................................................................. 139
Figure 5-63 Remove the laser/scanner assembly (3 of 6) ............................................................................. 139
Figure 5-64 Remove the laser/scanner assembly (4 of 6) ............................................................................. 140
Figure 5-65 Remove the laser/scanner assembly (5 of 6) ........................................................................
Figure 5-66 Remove the laser/scanner assembly (6 of 6) ............................................................................. 141
Figure 5-67 Remove the main fan (1 of 2) ..................................................................................................... 142
..... 140
xiv ENWW
Figure 5-68 Remove the main fan (2 of 2) ..................................................................................................... 143
Figure 5-69 Remove the low-voltage power-supply PCA (1 of 6) .................................................................. 145
Figure 5-70 Remove the low-voltage power-supply PCA (2 of 6) .................................................................. 145
Figure 5-71 Remove the low-voltage power-supply PCA (3 of 6) .................................................................. 146
Figure 5-72 Remove the low-voltage power-supply PCA (4 of 6) .................................................................. 146
Figure 5-73 Remove the low-voltage power-supply PCA (5 of 6) .................................................................. 147
Figure 5-74 Remove the low-voltage power-supply PCA (6 of 6) .................................................................. 147
Figure 5-75 Remove the DC controller PCA (1 of 3) ...................................................................................... 148
Figure 5-76 Remove the DC controller PCA (2 of 3) ...................................................................................... 149
Figure 5-77 Remove the DC controller PCA (3 of 3) ...................................................................................... 149
Figure 5-78 Remove the high-voltage power supply (1 of 3) ......................................................................... 150
Figure 5-79 Remove the high-voltage power supply (2 of 3) ......................................................................... 151
Figure 5-80 Remove the high-voltage power supply (3 of 3) ......................................................................... 151
Figure 5-81 Remove the memory-controller PCA (1 of 2) .............................................................................. 152
Figure 5-82 Remove the memory-controller PCA (2 of 2) .............................................................................. 153
Figure 5-83 Remove the driver PCA (1 of 2) .................................................................................................. 154
Figure 5-84 Remove the driver PCA (2 of 2) .................................................................................................. 155
Figure 5-85 Remove the control panel (1 of 2) .............................................................................................. 156
Figure 5-86 Remove the control panel (2 of 2) .............................................................................................. 157
Figure 5-87 Remove the pickup-and-feed driver PCA (1 of 3) ....................................................................... 158
Figure 5-88 Remove the pickup-and-feed driver PCA (2 of 3) ....................................................................... 159
Figure 5-89 Remove the pickup-and-feed driver PCA (3 of 3) ....................................................................... 159
Figure 5-90 Remove the temperature sensor ................................................................................................ 160
Figure 5-91 Remove the paper and registration sensor covers ..................................................................... 161
Figure 5-92 Remove the cartridge-sensor PCA (1 of 4) ................................................................................. 162
Figure 5-93 Remove the cartridge-sensor PCA (2 of 4) ................................................................................. 163
Figure 5-94 Remove the cartridge-sensor PCA (3 of 4) ................................................................................. 163
Figure 5-95 Remove the cartridge-sensor PCA (4 of 4) ................................................................................. 164
Figure 5-96 Remove the 500-sheet feeder right cover (1 of 3) ...................................................................... 165
Figure 5-97 Remove the 500-sheet feeder right cover (2 of 3) ...................................................................... 166
Figure 5-98 Remove the 500-sheet feeder right cover (3 of 3) ...................................................................... 166
Figure 5-99 Remove the 500-sheet feeder left cover (1 of 5) ........................................................................ 167
Figure 5-100 Remove the 500-sheet feeder left cover (2 of 5) ...................................................................... 168
Figure 5-101 Remove the 500-sheet feeder left cover (3 of 5) ...................................................................... 168
Figure 5-102 Remove the 500-sheet feeder left cover (4 of 5) ...................................................................... 169
Figure 5-103 Remove the 500-sheet feeder left cover (5 of 5) ...................................................................... 169
Figure 5-104 Remove the 500-sheet feeder rear cover (1 of 3) ..................................................................... 170
Figure 5-105 Remove the 500-sheet feeder rear cover (2 of 3) ..................................................................... 171
Figure 5-106 Remove the 500-sheet feeder rear cover (3 of 3) ..................................................................... 171
Figure 5-107 Remove the 500-sheet-feeder driver PCA (1 of 2) ..................................................................
Figure 5-108 Remove the 500-sheet-feeder driver PCA (2 of 2) ................................................................... 173
Figure 6-1 Jam locations (printer shown without optional tray 3) ................................................................... 194
Figure 6-2 Repetitive defect ruler ................................................................................................................... 217
Figure 6-3 Engine test page ........................................................................................................................... 221
Figure 6-4 Printer connector locations ........................................................................................................... 225
Figure 6-5 500-sheet tray connector locations ............................................................................................... 226
Figure 6-6 Major assemblies (1 of 4) .............................................................................................................. 227
Figure 6-7 Major assemblies (2 of 4) .............................................................................................................. 228
Figure 6-8 Major assemblies (3 of 4) .............................................................................................................. 229
Figure 6-9 Major assemblies (4 of 4) .............................................................................................................. 230
. 172
ENWW xv
Figure 6-10 DC controller connectors ............................................................................................................ 231
Figure 6-11 Timing diagram .......................................................................................................................... 232
Figure 6-12 General circuit diagram (1 of 2) .................................................................................................. 234
Figure 6-13 General circuit diagram (2 of 2) .................................................................................................. 235
Figure 7-1 External panels and covers (1 of 2) .............................................................................................. 242
Figure 7-2 External panels and covers (2 of 2) .............................................................................................. 244
Figure 7-3 Front-cover assembly ................................................................................................................... 246
Figure 7-4 Internal components (1 of 5) ......................................................................................................... 248
Figure 7-5 Internal components (2 of 5) ......................................................................................................... 250
Figure 7-6 Internal components (3 of 5) ......................................................................................................... 252
Figure 7-7 Internal components (4 of 5) ......................................................................................................... 254
Figure 7-8 Internal components (5 of 5) ......................................................................................................... 256
Figure 7-9 Paper-pickup drive assembly ........................................................................................................ 258
Figure 7-10 Developing separation-drive assembly ....................................................................................... 260
Figure 7-11 Fuser drive assembly .................................................................................................................. 262
Figure 7-12 Cassette (tray 2) ......................................................................................................................... 264
Figure 7-13 Paper-pickup assembly ............................................................................................................... 266
Figure 7-14 Electrostatic transfer belt ............................................................................................................ 268
Figure 7-15 Multipurpose tray assembly (tray 1) ............................................................................................ 270
Figure 7-16 Fuser ........................................................................................................................................... 272
Figure 7-17 PCAs ........................................................................................................................................... 274
Figure 7-18 500-sheet feeder cassette (tray 3) .............................................................................................. 276
Figure 7-19 500-sheet feeder paper-pickup assembly ................................................................................... 278
Figure 7-20 500-sheet feeder PCA ................................................................................................................ 280
xvi ENWW
1 Product information
Printers at a glance
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Features at a glance
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Walkaround
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Understanding control-panel features
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Using the control-panel menus
●
Printer software
●
Print-media specifications
●
Selecting print media
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Printing and storage environment
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Printing on special media
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ENWW 1
Printers at a glance
HP Color LaserJet 2700 printer HP Color LaserJet 2700n printer
Prints up to 20 pages per minute (ppm) on letter-size
●
media or 20 ppm on A4-size media in monochrome (black
and white), and 15 ppm in color
100-sheet multipurpose tray (tray 1) and 250-sheet input
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tray (tray 2)
Hi-Speed universal serial bus (USB) 2.0 port
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64 megabytes (MB) of random access memory (RAM)
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HP Color LaserJet 2700 printer, plus:
Built-in networking to connect to 10Base-T/100Base-TX
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networks
2 Chapter 1 Product information ENWW
Features at a glance
Feature HP Color LaserJet 2700 Series printer
Performance
User interface
Printer drivers
Fonts
Accessories
Connectivity
Environmental features
Supplies
300 MHz processor
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Two-line LCD display
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The HP ToolboxFX (a status and troubleshooting tool)
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Windows® and Macintosh printer drivers
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Embedded Web server to gain access to support and to order supplies (administrator tool for
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network-connected models only)
HP PCL 6
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HP Postscript level 3 emulation
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80 internal fonts available for both PCL and PostScript 3 emulation
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80 printer-matching screen fonts in TrueType format available with the software solution
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Optional 500-sheet input tray (tray 3)
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Dual inline memory module (DIMM)
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Hi-Speed USB 2.0 cable interface
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Built-in networking (HP Color LaserJet 2700n printer only)
●
High content of recyclable components and materials
●
Supplies status page contains information about toner level, page count, and approximate pages
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remaining.
Accessibility
No-shake cartridge design
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Printer checks for authentic HP print cartridges at cartridge installation.
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Internet-enabled supply-ordering capabilities (using the HP ToolboxFX)
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The online user guide is compatible with text screen-readers.
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Print cartridges can be installed and removed by using one hand.
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All doors and covers can be opened by using one hand.
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Media can be loaded in tray 1 by using one hand.
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ENWW Features at a glance 3
Walkaround
Figure 1-1 Front view (shown with optional 500-sheet input tray)
1 Output bin extender
2 Output bin
3 Top cover
4 Printer control panel
5 Front door
6 Tray 1 (holds 100 sheets of standard paper)
7 Tray 2 (holds 250 sheets of standard paper)
8 Tray 3 (optional; holds 500 sheets of standard paper)
4 Chapter 1 Product information ENWW
Figure 1-2 Back and side view
1 On/off (power) switch
2 Power connection
3 Hi-Speed USB 2.0 port
4 Network port (available on the HP Color LaserJet 2700n printer only)
ENWW Walkaround 5
Understanding control-panel features
The printer has the following lights and buttons on the control panel:
1 Left arrow button (<): Press this button to navigate through the menus or to decrease a value that appears on the display.
NOTE Press the left and right arrow buttons simultaneously to print a demo page.
2 OK button: Press the OK button for the following actions:
Open the control-panel menus.
●
Select a menu item.
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Clear some printer errors.
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Continue printing after reloading a tray.
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Acknowledge that a non-HP supply is in use.
●
Return the printer to the Ready state whenever the ready light is blinking.
●
3 Right arrow button (>): Press this button to navigate through the menus or to increase a value that appears on the
display.
4 Display: The display provides information about the printer. Use the menus on the display to establish printer settings.
See
Using the control-panel menus on page 7.
5 Cancel Job button (X): Press this button to cancel a print job whenever the attention light is blinking. You can also press
this button to exit the control-panel menus.
6 Ready light (green): The ready light is on when the printer is ready to print. It blinks when the printer is receiving print
data.
7 Attention light (amber): The attention light blinks when a print cartridge is empty.
NOTE The attention light does not blink if more than one print cartridge is empty.
8 Print-cartridge-status gauges: These gauges show the consumption level for each print cartridge (black, yellow, cyan,
and magenta).
If the consumption level is unknown, a ? symbol appears. This can occur in the following circumstances:
The print cartridge is missing or installed incorrectly.
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The print cartridge is defective.
●
The print cartridge might not be an HP cartridge.
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6 Chapter 1 Product information ENWW
Using the control-panel menus
To use the menus
1. Press OK to open the menus.
2. Press < or > to navigate through the listings.
3. Press OK to select the appropriate option. An asterisk (*) appears next to the active selection.
4. Press X to exit the menu without saving any changes.
The sections that follow describe the options for each of the main menus:
Reports menu on page 8
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System Setup menu on page 9
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Network Config. menu (HP Color LaserJet 2700n printer only) on page 11
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Service menu on page 12
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ENWW Using the control-panel menus 7
Reports menu
Use the Reports menu to print reports that provide information about the printer.
Menu item Description
Demo page Prints a color page that demonstrates print quality.
Menu structure Prints a map of the control-panel-menu layout. The active settings for each menu
are listed.
Config report Prints a list of all the printer settings. Includes network information when the printer
is connected to a network.
Supplies status Prints the status for each print cartridge, including the following information:
Estimated pages remaining
●
Part number
●
Number of pages printed
●
Network report Prints a list of all printer network settings (HP Color LaserJet 2700n printer only).
Usage page Lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or mispicked in
the printer, monochrome (black and white) or color pages; and reports the page
count.
Color usage log Prints a report that shows the user name, application name, and color usage
information on a job-by-job basis.
PCL font list Prints a list of all the PCL fonts that are installed.
PS font list Prints a list of all the PostScript (PS) fonts that are installed.
PCL6 font list Prints a list of all the PCL6 fonts that are installed.
Service page Prints the service report.
8 Chapter 1 Product information ENWW
System Setup menu
Use this menu to establish basic printer settings. The System Setup menu has several sub-menus.
Each is described in the following table.
Menu item Sub-menu item Sub-menu item Description
Language Select the language for the control-panel
display messages and the printer
reports.
Paper setup Def. paper size Letter
A4
Legal
Def. paper type A list of available media
types appears.
Tray 1 Paper size
Paper type
Tray 2 Paper size
Paper type
Tray 3 Paper size
Paper type
Paper out action Wait forever
Override
Cancel
Select the size for printing internal
reports or any print job that does not
specify a size.
Select the media type for printing internal
reports or any print job that does not
specify a type.
Select the default size and type for tray 1
from the list of available sizes and types.
Select the default size and type for tray 2
from the list of available sizes and types.
Select the default size and type for tray 3
from the list of available sizes and types.
Select how the printer should react when
a print job requires a size or type that is
not available or when a specified tray is
empty.
Select Wait forever to make the printer
wait until you load the correct media and
press OK. This is the default setting.
Select Override to print on a different
size or type after a specified delay.
Select Cancel to automatically cancel
the print job after a specified delay.
If you select either Override or Cancel,
the control panel prompts you to specify
the number of seconds to delay. Press
> to increase the time, up to
3600 seconds. Press < to decrease the
time.
Print quality Calibrate color After power on
Calibrate now
After power on: Select how soon the
printer should calibrate after you turn it
on. The default setting is 15 minutes.
Calibrate now: Makes the printer
perform a calibration immediately. If a job
is processing, the printer calibrates after
the job is complete. If an error message
is on the display, you must clear the error
first.
ENWW Using the control-panel menus 9
Menu item Sub-menu item Sub-menu item Description
Color supply out Stop
Continue black
Replace supplies Override out
Stop at out
Cartridge low Low threshold (1-20) The percentage threshold determines
Restrict color Enable color
Disable color
Select Stop to halt printing until the
empty cartridge is replaced.
Select Continue black to allow future
color jobs to print in monochrome (black
and white) mode until the empty
cartridge is replaced.
Override out: If the printer determines
that a print cartridge is empty, you can
continue printing until you notice a
decrease in print quality.
Stop at out: If the printer determines that
a print cartridge is empty, you must
replace the cartridge before printing can
continue. This is the default setting.
when the printer begins reporting low
toner. The message is either reported on
the control-panel display or using the
toner LED, if it exists. The default setting
is 10%.
Select Enable color to allow the job to
print in either monochrome (black and
white) or color depending on the
specifications of the job.
Courier font Regular
Dark
Display contrast Medium
Darker
Darkest
Lightest
Lighter
Select Disable color to disable color
printing. All jobs will print in monochrome
(black and white).
Selects a version of the Courier font. The
default is Regular.
Select the level of contrast for the
display. The default setting is Medium.
10 Chapter 1 Product information ENWW
Network Config. menu (HP Color LaserJet 2700n printer only)
Use this menu to establish network configuration settings.
Menu item Sub-menu item Description
TCP/IP config Automatic
Manual
Link Speed Automatic
10T Full
10T Half
100TX Full
100TX Half
Restore defaults Press OK to restore the network configuration
Select Automatic to automatically configure all the
TCP/IP settings.
Select Manual to manually configure the IP address,
subnet mask, and default gateway.
The printer should automatically detect the correct
link speed for the network. Use this menu to set the
link speed manually, if necessary.
After you set the link speed, the printer automatically
restarts.
settings to the default values.
ENWW Using the control-panel menus 11
Service menu
Use this menu to restore default settings, clean the printer, and activate special modes that affect print
output.
Menu item Description
Restore defaults Sets all customized settings to the factory default values.
Cleaning mode Use this option to clean the printer if you see toner specks or other marks on the
printed output. The cleaning process removes dust and excess toner from the paper
path.
When you select this item, the printer prompts you to load plain paper in tray 1 and
then press OK to start the cleaning process. Wait until the process is complete.
Discard the page that prints.
USB speed Sets the USB speed to high or full. For the printer to actually operate at high speed,
it must have high speed enabled and be connected to an EHCI host controller which
is also operating at high speed. This menu item also does not reflect the current
operating speed of the printer.
Less paper curl If printed pages are consistently curled, use this option to set the printer to a mode
that reduces curl.
The default setting is Off.
Archive print If you are printing pages that will be stored for a long time, use this option to set the
printer to a mode that reduces toner smearing and dusting.
The default setting is Off.
12 Chapter 1 Product information ENWW
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