HP DeskJet GT 5820 User Manual

HP DeskJet GT 5820 All-in-One series

Table of contents

1 HP DeskJet GT 5820 series Help ...................................................................................................................... 1

2 Get started .................................................................................................................................................... 2

Printer parts ........................................................................................................................................................... 3

Get to know the ink tank system ........................................................................................................................... 5

Control panel features ........................................................................................................................................... 6

Control panel lights and display icons status ....................................................................................................... 8

Load media .......................................................................................................................................................... 17

Change the default paper size detected by printer ............................................................................................. 21

Load an original on the scanner glass ................................................................................................................. 22

Paper basics ......................................................................................................................................................... 23

Open the HP printer software (Windows) ............................................................................................................ 25

Sleep mode .......................................................................................................................................................... 26

Quiet Mode ........................................................................................................................................................... 27

Auto-O ............................................................................................................................................................... 28

3 Print ........................................................................................................................................................... 29

Print from your computer .................................................................................................................................... 30

Print from your mobile device ............................................................................................................................. 35

Print with AirPrint ................................................................................................................................................ 36

Tips for print success ........................................................................................................................................... 37

4 Use Web Services ......................................................................................................................................... 40

What are Web Services? ....................................................................................................................................... 41

Set up Web Services ............................................................................................................................................. 42

Print with HP ePrint ............................................................................................................................................. 43

Use the HP Connected website ............................................................................................................................ 44

Remove Web Services .......................................................................................................................................... 45

Tips for using Web Services ................................................................................................................................. 46

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5 Copy and scan .............................................................................................................................................. 47

Copy documents .................................................................................................................................................. 48

Scan using the HP printer software ..................................................................................................................... 49

Scan using Webscan ............................................................................................................................................ 53

Tips for copy and scan success ............................................................................................................................ 54

6 Manage ink and printhead ............................................................................................................................ 55

Ink valve ............................................................................................................................................................... 56

Ink levels .............................................................................................................................................................. 57

Rell Ink Tanks ..................................................................................................................................................... 58

Order ink supplies ................................................................................................................................................ 61

Print with black ink only ...................................................................................................................................... 62

Tips for working with ink and printhead ............................................................................................................. 63

7 Connect your printer .................................................................................................................................... 64

Set up your printer for mobile printing ............................................................................................................... 65

Connect your printer to a wireless network with a router .................................................................................. 66

Connect wirelessly to the printer without a router ............................................................................................. 69

Wireless settings ................................................................................................................................................. 72

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 73

Change from a USB connection to a wireless network ....................................................................................... 74

Advanced printer management tools (for networked printers) ......................................................................... 75

Tips for setting up and using a networked printer ............................................................................................. 77

8 Solve a problem ........................................................................................................................................... 78

Jams and paper-feed issues ................................................................................................................................ 79

Printhead issues .................................................................................................................................................. 87

Printing issues ..................................................................................................................................................... 93

Copy issues ........................................................................................................................................................ 102

Scan issues ........................................................................................................................................................ 103

Network and connection issues ........................................................................................................................ 104

Printer hardware issues ..................................................................................................................................... 106

Control panel error codes .................................................................................................................................. 107

HP support ......................................................................................................................................................... 108

Appendix A Technical information ................................................................................................................. 110

HP Company notices .......................................................................................................................................... 111

Specications ..................................................................................................................................................... 112

Environmental product stewardship program .................................................................................................. 114

Regulatory notices ............................................................................................................................................. 121

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Index ........................................................................................................................................................... 127

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1 HP DeskJet GT 5820 series Help

Learn how to use your HP DeskJet GT 5820 series.

●

Get started on page 2

●

Print on page 29

●

Use Web Services on page 40

●

Copy and scan on page 47

●

Manage ink and printhead on page 55

●

Connect your printer on page 64

●

Solve a problem on page 78

●

Technical information on page 110

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2 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Control panel lights and display icons status

●

Load media

●

Change the default paper size detected by printer

●

Load an original on the scanner glass

●

Paper basics

●

Open the HP printer software (Windows)

●

Sleep mode

●

Quiet Mode

●

Auto-O

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Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Output tray extender (also referred to as the tray extender)

7 Output tray

8 Front door

9 Ink valve

10 Ink tank

11 Ink tank caps

12 Ink tank lid

13 Control panel

14 Printhead access door

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15 Printheads

16 Printhead latch

17 Power connection

18 USB port

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Get to know the ink tank system

Get to know the HP DeskJet GT 5820 series ink tank system.

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a tri-color ink printhead. Once the printheads are installed, they should not be removed from the print carriage.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. The printhead latch should not

be opened after the printheads are installed and the ink system has primed.

Ink tanks Ink tanks are external ink reservoirs located at the right side of the printer. There are four ink tanks. Each

ink tank corresponds to an individual color: black, cyan, magenta, and yellow.

Ink tank caps Ink tank caps are rubber plugs that seal each ink tank.

Ink valve The ink valve switch on the side of the ink tank controls the ow of ink between the tanks and the

printheads. For more information, see Ink valve on page 56

Priming Priming is the process of lling the ink supply tubes that run between the ink tanks and the printheads.

This process occurs when you install new printheads and start the priming process from the control panel. For more information about priming, see Printhead priming and alignment icons on page 12.

Alignment Alignment is a process of aligning the printheads to improve print quality. For more information about

alignment, see Printhead priming and alignment icons on page 12.

ENWW Get to know the ink tank system 5

Control panel features

Overview of buttons and lights

Feature Description

1 Control Panel Display : Indicates number of copies, printhead priming status, media errors, wireless status

and signal strength, Wi-Fi Direct status, and printhead problems.

2 Cancel button: Stops the current operation.

3 Wireless button: Turns on or o the printer wireless capabilities.

Wireless light: Indicates whether the printer is connected to a wireless network.

4 Wi-Fi Direct button: Turns on or o Wi-Fi Direct.

Wi-Fi Direct light: Indicates the on or o status of Wi-Fi Direct.

5 Start Copy Color button: Starts a color copy job. To increase the number of color copies, press the button

multiple times. Copying will start two seconds after the last button press.

NOTE: You can generate a print quality diagnostics report by pressing and holding the Start Copy Color

button for 3 seconds.

6 Power button: Turns the printer on or o.

7 Printhead Alert light: Indicates printhead problems.

8 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state.

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Feature Description

9 Information button: Prints out a printer information page. Press the button in combination with the

Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specic help pages tied to

each of those buttons.

10 HP ePrint button: Turns HP ePrint on or o.

HP ePrint light: Indicates the on or o status of HP ePrint. A blinking light indicates a problem with the

connection to Web Services.

11 Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-and-white

copies, press the button multiple times. Copying will start two seconds after the last button press.

Control panel display icons

Icon Description

Number of copies icon: Shows the number of copies when you are copying documents, changes to the

letter P when the printer needs priming, and alternates between the letter E and a number when the printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons, the Wireless icon ( ), the Wireless Attention icon

( ), and the Signal Bars icon ( ).

Wi-Fi Direct icon: Indicates Wi-Fi Direct is on or is in the process of being connected.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and

the right icon ashing shows an error related to the black printhead

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Control panel lights and display icons status

●

Power button light

●

Wireless light and icons

●

Wi-Fi Direct light and icon

●

HP ePrint light

●

Printhead icons and Printhead Alert light

●

Printhead priming and alignment icons

●

Error icon, Paper Error icon, and Resume light

●

Number of copies icon

●

Ink system maintenance icon

Power button light

Status Description

On The printer is on.

O The printer is powered o.

Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes

Blinking

Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is

Wireless light and icons

The Wireless light next to the Wireless button ( ) and the wireless status icons on the control panel

display work together to indicate the status of a wireless connection.

The Wireless light and Wireless status icons will not light up until after alignment is completed during initial setup.

of inactivity. After 2 hours of Sleep mode, the printer automatically turns o if not connected to a wireless network.

The printer is processing a job. To cancel the job, press the Cancel button ( ).

fast blinking, the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message.

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Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are on.

The Wireless light is o. The wireless capability of the printer is o. To turn on the wireless

The Wireless light is blinking, the Wireless icon is on, and the Signal Bars icon are cycling.

The Wireless light blinks for three seconds and then turns o. The wireless capability of the printer is disabled.

The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on.

The printer is connected to a wireless network.

capability, press the Wireless button ( ).

The printer is in Auto-wireless connect (AWC) mode.

Change the wireless settings. For more information, see Wireless

settings on page 72.

There is no wireless signal.

●

Make sure your wireless router or access point is powered on.

The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking.

The Wireless light is blinking, the Wireless icon is on, and the Signal Bars are blinking together.

●

Move the printer closer to the wireless router.

One of the following might have occurred.

●

The printer has a problem connecting to the wireless network.

●

An error occurs or an overlap session is detected when using WPS.

Press the Wireless button ( ) and the Information button

( ) together to run the wireless test, and then review the test

report for information on how to solve the problem.

The printer is in the Wi-Fi Protected Setup (WPS) push mode.

ENWW Control panel lights and display icons status 9

Status Description

The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been

congured.

The Wireless light is blinking, the Wireless icon is on, the Signal Bars are cycling, and the Wireless Attention light is on.

Wi-Fi Direct light and icon

The Wi-Fi Direct light and Wi-Fi Direct status icon will not light up until after alignment is completed during initial setup.

Status Description

The Wi-Fi Direct light and icon are on. Wi-Fi Direct is turned on and ready to use.

The Wi-Fi Direct light and icon are o. Wi-Fi Direct is o.

The wireless capability of the printer is on and has been congured before, and the printer is trying to connect to the network.

To learn how to connect to your printer using Wi-Fi Direct, see

Connect wirelessly to the printer without a router on page 69.

To turn on Wi-Fi Direct, press the Wi-Fi Direct button ( ).

The Wi-Fi Direct light is blinking. The printer is connecting to a mobile device in the Wi-Fi Protected

Setup (WPS) push mode. Press the Wi-Fi Direct button ( ) to

nish connecting.

The Wi-Fi Direct light blinks fast for three seconds, and then stays on.

The Wi-Fi Direct light blinks fast for three seconds, and then turns o.

The printer already has the maximum number of Wi-Fi Direct connection and another device is trying to connect to the printer with Wi-Fi Direct.

Wi-Fi Direct is disabled. For more information, contact the person who set up the printer.

HP ePrint light

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Status Description

The HP ePrint light is on. The HP ePrint feature is on and ready to use.

For more information, see Print with HP ePrint on page 43.

The HP ePrint light is o. The HP ePrint feature is o.

To turn on HP ePrint, press the HP ePrint button ( ).

The HP ePrint light blinks for three seconds, and then turns o. One of the following might have occurred.

●

The Web Services have not been setup up.

●

A mandatory update for the printer is available but has not been installed.

●

The HP ePrint feature has been disabled.

Press the HP ePrint button ( ) and the Information button

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

The HP ePrint light keeps blinking. The HP ePrint feature is turned on, but the printer is not

connected to the Web Services server.

Press the HP ePrint button ( ) and the Information button

Printhead icons and Printhead Alert light

●

The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking.

Cause Solution

One of the following might have occurred.

—

The corresponding printhead is missing.

—

The corresponding printhead is installed incorrectly.

—

The corresponding printhead still has orange plastic tape or the plug on it.

( ) at the same time to print a diagnostic page, and then

follow the instructions on the page.

—

If one of the printheads is missing, insert the corresponding printhead.

—

If both printheads are installed in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on it, and then reinsert the printhead securely.

CAUTION: These instructions only apply when you

install pritheads during initial printer setup. If the printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads.

For more information, see Fix printhead problems

on page 87.

●

The Error icon, both Printhead icons, and the Printhead Alert light are blinking.

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Cause Solution

One of the following might have occurred.

—

Both printheads are missing.

—

Both printheads are installed incorrectly.

—

Both printheads still have orange plastic tapes or plugs on them.

—

Both printheads are incompatible or damaged.

Printhead priming and alignment icons

Printheads ready for priming

●

The Number of copies icon changes to a blinking P during initial printer setup. At the same time all other icons on the control panel display are turned o.

—

If there are no printheads installed in the printer, install the printheads.

—

If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely.

CAUTION: These instructions only apply when you

install pritheads during initial printer setup. If the printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads.

—

Make sure that you are using the correct HP printheads for your printer.

—

If the error persists, contact HP Support for help.

Cause Solution

During initial setup, the printer detects that the new printheads are installed and the ink system is ready for priming.

Alignment status icon

●

The Number of copies icon becomes a blinking A.

Make sure all ink tanks are lled above the minimum line, and the blue printhead latch is closed rmly. Press and hold the

Resume button ( ) for 3 seconds to start ink priming.

NOTE: Priming will occur in the background and will not

block printing or copying.

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Cause Solution

The alignment page is printing and waiting to scan. Place the alignment page print side down on the scanner

Error icon, Paper Error icon, and Resume light

●

The Error icon, the Paper Error icon, and the Resume light are on.

Cause Solution

glass, and then press the Start Copy Color button ( ) on

the control panel to align.

NOTE: When scan starts, blinking "A" changes to solid "A".

Alignment is complete after the scan.

—

If alignment event occurs as part of the priming process during initial printer setup, the solid "A" changes to rotating lines once alignment is complete.

—

If alignment event occurs after initial printer setup, the control panel display returns to normal state once alignment is complete.

There is no paper in the input tray. Load paper in the input tray.

●

The Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

The printer receives a printing job, and detects that there is no paper in the input tray.

Number of copies icon

●

The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

For information about how to load paper, see Load media

on page 17.

Load paper, and then press the Resume button ( ) to

continue printing.

For information about how to load paper, see Load media

on page 17.

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Cause Solution

The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job is bigger than the width of the loaded paper.

●

The Number of copies icon is alternating between the letter E and the number 2. The Resume light is

Press either the Resume button ( ) or the Cancel button

) to cancel the printing job and eject paper.

(

To avoid the paper size mismatch problem, do one of the following before printing.

—

Change the paper size setting for the printing job to match the paper loaded.

—

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 21.

o.

Cause Solution

The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors.

●

The Number of copies icon is alternating between the letter E and the number 2. At the same time, the

To clear the error, press any button on the control panel or wait for two minutes.

To avoid the paper length mismatch problem, do one of the following before printing.

—

Change the paper size setting for the printing job to match the paper loaded.

—

Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 21.

Error icon, the Paper Error icon, and the Resume light are blinking.

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Cause Solution

The printer receives a multi-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the rst page of the job with errors.

●

The Number of copies icon is alternating between the letter E and the number 3. At the same time, the

—

To cancel the printing job, press the Cancel button ( ).

—

To continue printing the remaining pages, press the

Resume button ( ). The remaining pages will have

the same errors as the rst page.

TIP: You can change the default paper size automatically

detected by the printer. For more information, see Change the

default paper size detected by printer on page 21.

Resume light is blinking, and the Power button light is on.

Cause Solution

The carriage inside the printer has stalled. Open the printhead access door and make sure the carriage is

not obstructed. Move the carriage to the right, close the printhead access door, and then press the Resume button

( ) to continue printing. See Jams and paper-feed issues

on page 79 for more information.

CAUTION: You must not open the printhead latch during this

process if printheads have been primed with ink. Opening the latch can cause permanent damage to the printheads.

●

The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

There is a paper jam.

Clear the jam, and then press the Resume button ( ) to

continue printing.

For more information, see Jams and paper-feed issues

on page 79.

ENWW Control panel lights and display icons status 15

●

The Number of copies icon is alternating between the letter E and the number 5. At the same time, all lights on the control panel are blinking.

Cause Solution

The scanner is not working. Turn o and turn on the printer.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

●

The Number of copies icon is alternating between the letter E and the number 6.

Cause Solution

The printer is in an error state. Reset the printer.

1. Turn o the printer.

Ink system maintenance icon

The Number of copies icon is alternating between the letter E and the number 9.

Cause Solution

The printer detects that ink system maintenance is required. Open the printhead access door completely, and then close it

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

immediately. This process helps remove ink buildup and maintains the best print quality throughout the life of the printer.

CAUTION: Do not open the blue printhead latch during this

process; otherwise, the printer may require new printheads to function.

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Load media

Select a paper size to continue.

To load full-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the

stack of paper down until it stops.

ENWW Load media 17

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load small-size paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

18 Chapter 2 Get started ENWW

3. Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the

short edge down and the print side up, and slide the stack of paper down until it stops.

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

ENWW Load media 19

2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side and facing down. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top and facing down.

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

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Change the default paper size detected by printer

The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer.

To change the default paper size detected by the printer

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 75.

2. Click the Settings tab.

3. In the Preferences section, click Tray and Paper Management, and then select the desired option.

4. Click Apply.

ENWW Change the default paper size detected by printer 21

Load an original on the scanner glass

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down on the right corner of the scanner glass.

3. Close the scanner lid.

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Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

ENWW Open the HP printer software (Windows) 25

Sleep mode

●

Power usage is reduced while in Sleep mode.

●

After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

●

The Power button light is dimmed and the printer control panel display is o in Sleep mode.

●

Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.

To change the time to Sleep mode

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 75.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. Click the Quiet Mode tab.

3. Click On or O.

4. Click Save Settings.

To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 75.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or O.

4. Click Apply.

ENWW Quiet Mode 27

Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the printer o completely, so you must use the Power button to turn the printer back on. If your printer

supports this energy saving feature, Auto-O is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

●

Auto-O is enabled when the printer is turned on, if the printer does not have network or fax capability, or is not using these capabilities.

Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

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3 Print

●

Print from your computer

●

Print from your mobile device

●

Print with AirPrint

●

Tips for print success

ENWW 29

Print from your computer

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the maximum dpi

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 17.

To print a document (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.

●

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print documents (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

●

Select the orientation.

●

Enter the scaling percentage.

4. Click Print.

30 Chapter 3 Print ENWW

To print on both sides of the page (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

5. On the Layout tab, select an appropriate option from the Print on Both Sides Manually drop-down list.

6. After you print the rst side, follow the on-screen instructions to reload the paper with the blank side up

and top of the page down, and then click Continue.

7. Click OK to print.

To print on both sides of the page (OS X)

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3. Set Pages to Print to Odd only.

4. Click Print.

5. After all of the odd numbered pages have printed, remove the document from the output tray.

6. Reload the document so that the end that came out of the printer is now going into the printer and the

blank side of the document is facing toward the front of the printer.

7. In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the

pages to print to Even Only.

8. Click Print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 17.

To print a photo on photo paper (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

ENWW Print from your computer 31

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then

select the appropriate color in the

●

Click Advanced to select the appropriate photo size from the Paper Size drop-down list.

5. Click OK to return to the Properties dialog box.

6. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

To print a photo from the computer (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

Color area.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

5. Select any other print settings you want, and then click Print.

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 17.

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

Select the orientation.

Paper Type: The appropriate photo paper type

Quality: Select the option that provides the best quality or maximum dpi.

Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.

—

O: applies no changes to the image.

—

On: automatically focuses the image; moderately adjusts image sharpness.

32 Chapter 3 Print ENWW

NOTE: For specic details on how to format text for printing on envelopes, consult the help les in your

word application.

To print an envelope (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

●

On the Layout tab, select Portrait or Landscape orientation.

●

Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.

5. Click OK, and then click Print or OK in the Print dialog box.

To print envelopes (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Select the appropriate envelope size from the Paper Size pop-up menu.

If you do not see options on the Print dialog, click Show Details.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain

Paper.

5. Click Print.

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.

For a list of supported print resolutions, visit the HP DeskJet GT 5820 series support website at www.hp.com/

support.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

ENWW Print from your computer 33

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. Click the Paper/Quality tab.

5. From the Media drop-down list, select an appropriate paper type.

6. Click the Advanced button.

7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.

8. Select the appropriate paper size from the Paper Size drop-down list.

9. Click OK to close the advanced options.

10. Conrm Orientation on the Layout tab, and then click OK to print.

To print using maximum dpi (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

●

Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size ensure that you have loaded the correct paper.

●

Select the orientation.

4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

●

Paper Type: The appropriate paper type

●

Quality: Maximum dpi

5. Select any other print settings that you want, and then click Print.

34 Chapter 3 Print ENWW

Print from your mobile device

With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily.

If you are at home or oice, to use the printing capabilities already on your smartphone or tablet to print:

1. Make sure you have set up your printer for mobile printing. For more information about mobile printing

setup, see Set up your printer for mobile printing on page 65.

2. Make sure your mobile device and printer are on the same network.

3. Select the photo or document you want to print and choose your printer.

4. Conrm print settings and print.

For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ) (site might not be available in all regions).

If you want to print without accessing the network, see Connect wirelessly to the printer without a router

on page 69 for more information.

If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 43 for more information.

ENWW Print from your mobile device 35

Print with AirPrint

Printing using Apple’s AirPrint is supported for iPad (iOS 4.2 or later), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.8 or later).

To use AirPrint, ensure the following:

●

The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting (site might not be available in all regions).

●

Load paper that matches the paper settings of the printer.

TIP: You can change the default paper size automatically detected by the printer. For more

information, see Change the default paper size detected by printer on page 21.

36 Chapter 3 Print ENWW

Tips for print success

●

Printhead and ink tips

●

Paper loading tips

●

Printer settings tips

●

Notes

To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with suicient ink, the ink valve should be at the unlocked position, the paper should be loaded correctly, and the printer should have the appropriate settings.

Print settings do not apply to copying or scanning.

Printhead and ink tips

●

Use original HP printheads.

●

Install both the black and tri-color printheads correctly.

For more information, see Fix printhead problems on page 87.

●

Check the ink levels on the ink tanks to make sure there is suicient ink.

For more information, see Ink levels on page 57.

●

If the print quality is not acceptable, see Printing issues on page 93 for more information.

Paper loading tips

●

Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and type to avoid a paper jam.

●

Load the paper with side to be printed on facing up.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

For more information, see Load media on page 17.

Printer settings tips

Printer settings tips (Windows)

●

To change default print settings, open the HP printer software, click Print & Scan , and then click Set Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 25.

●

To select the number of pages to print per sheet, on the Layout tab, select the appropriate option from the Pages per Sheet drop-down list.

●

To view more printing settings, on the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog box.

ENWW Tips for print success 37

—

Print in Grayscale: Allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click OK . It also allows you to print a high quality black and white image. Select High Quality Grayscale, and then click OK .

—

Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet.

NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet

Layout drop-down list.

—

HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved print quality.

—

Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK.

○

Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right.

○

Booklet-RightBinding: The binding side after folded into a booklet appears at the right side. Select the option if your reading habit is from right to left.

NOTE: The preview on the Layout tab cannot reect what you select from the Booklet drop-

down list.

—

Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

—

Borderless Printing: Select this feature to print photos without border. Not all paper types support this feature. You will see an alert icon beside the option if the selected paper type in the Media drop-down list does not support it.

—

Page Borders: Allows you to add borders to the pages if you print the document with two or more pages per sheet.

NOTE: The preview on the Layout tab cannot reect what you select from the Page Borders

drop-down list.

●

You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the setting values that are appropriate for a particular kind of job, so that you can set all the options with a single click. To use it, go to the Printing Shortcut tab, select one printing shortcut, and then click OK.

To add a new printing shortcut, after making settings on the Layout or Paper/Quality tab, click the Printing Shortcut tab, click Save As and enter a name, and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

Printer settings tips (OS X)

●

On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

●

On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

●

To print a black and white document using only black ink, choose the Paper Type/Quality from the pop- up menu and choose Grayscale from the Color pop-up menu.

38 Chapter 3 Print ENWW

Notes

●

Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs

required as a result of using a non-HP supply will not be covered under warranty.

ENWW Tips for print success 39

4 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Use the HP Connected website

●

Remove Web Services

●

Tips for using Web Services

40 Chapter 4 Use Web Services ENWW

What are Web Services?

HP ePrint

●

HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint.

ENWW What are Web Services? 41

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection.

To set up Web Services

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 75.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions

to accept the terms of use.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

Repeat the instructions from step 1 to set up Web Services.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

42 Chapter 4 Use Web Services ENWW

Print with HP ePrint

HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 42.

Press the HP ePrint button ( ) and the Information button ( ) at the same time to print an

information page, and then nd the email address for your printer from the page.

3. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

NOTE: Enter only the HP ePrint email address in the "To" eld. Do not enter any additional email

addresses in the other elds. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" eld or any address in the "Cc" eld."

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or

whether it will be received. You can check the print status on HP Connected (www.hpconnected.com).

NOTE: Documents printed with HP ePrint may appear dierent from the original. Style, formatting,

and text ow may dier from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

To turn o HP ePrint

▲

From the printer control panel, press the HP ePrint button ( ).

NOTE: To remove all Web Services, see Remove Web Services on page 45.

Click here to go online for more information.

The printer prints the attached document.

ENWW Print with HP ePrint 43

Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services.

Go to the HP Connected website for more information and specic terms and conditions:

www.hpconnected.com .

44 Chapter 4 Use Web Services ENWW

Remove Web Services

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 75.

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

ENWW Remove Web Services 45

Tips for using Web Services

●

Learn how to share your photos online and order prints. Click here to go online for more information.

46 Chapter 4 Use Web Services ENWW

5 Copy and scan

●

Copy documents

●

Scan using the HP printer software

●

Scan using Webscan

●

Tips for copy and scan success

ENWW 47

Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 17.

2. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 22.

Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy.

Copying will start two seconds after the last button press.

TIP: You can increase the number of copies by pressing the button multiple times.

48 Chapter 5 Copy and scan ENWW

Scan using the HP printer software

●

Scan from a computer

●

Change scan settings (Windows)

●

Create a new scan shortcut (Windows)

Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. In the printer software, click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

●

Choose Save as PDF to save the document (or photo) as a PDF le.

●

Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 50.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan a document or photo to email (Windows)

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

ENWW Scan using the HP printer software 49

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. In the printer software, click Scan a Document or Photo .

4. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 50.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen.

To scan an original from HP printer software (OS X)

1. Open HP Scan.

HP Scan is located in the Applications/HP folder at the top level of the hard disk.

2. Click Scan .

3. Choose the type of scan prole you want and follow the on-screen instructions.

Go online to learn more about using the HP Scan software. Learn how to:

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

scan to network folders and cloud drives.

●

preview and adjust images before scanning.

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for saved scans.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

50 Chapter 5 Copy and scan ENWW

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. In the printer software, click Scan a Document or Photo .

4. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for each section. The right column allows you to change the settings in the highlighted section.

5. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel any changes on this pane to return to the detailed settings pane.

6. When you have nished changing settings, do one of the following.

●

Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

●

Click the save icon to the right of the shortcut, and then click Scan .

Go online to learn more about using the HP Scan software. Learn how to:

●

customize scan settings, such as image le type, scan resolution, and contrast levels.

●

scan to network folders and cloud drives.

●

preview and adjust images before scanning.

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG.

1. Load the original print side down on the right front corner of the scanner glass.

2. Double-click the printer icon on the desktop or do one of the following to open the printer software:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.

3. In the printer software, click Scan a Document or Photo .

4. Click Create New Scan Shortcut .

ENWW Scan using the HP printer software 51

5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning.

6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 50.

52 Chapter 5 Copy and scan ENWW

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server

on page 75.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

1. Load the original print side down on the right front corner of the scanner glass.

For more information, see Load an original on the scanner glass on page 22.

2. Open the embedded web server. For more information, see Open the embedded web server

on page 75.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

ENWW Scan using Webscan 53

Tips for copy and scan success

Use the following tips to copy and scan successfully:

●

Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image.

●

Load your original, print side down, on the right front corner of the glass.

●

To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.

●

To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.

54 Chapter 5 Copy and scan ENWW

6 Manage ink and printhead

This section contains the following topics:

●

Ink valve

●

Ink levels

●

Rell Ink Tanks

●

Order ink supplies

●

Print with black ink only

●

Tips for working with ink and printhead

ENWW 55

Ink valve

To prevent ink leakage, make sure the ink valve is locked before you attempt to move or tilt the printer. Turn the valve completely to the right (horizontal position) to lock.

After moving the product and before you print, make sure the ink valve is unlocked, allowing the printer to function properly. Turn the valve completely to the left (vertical position) to unlock.

56 Chapter 6 Manage ink and printhead ENWW

Ink levels

Use the ink level lines on the ink tanks to determine when to ll the tanks and how much ink should be added.

1 Maximum line: The actual ink level should not be higher than the maximum line.

2 Minimum line: The actual ink level should not be lower than the minimum line.

Match the color of the ink bottle to the color on the tank when you ll the tanks, and seal the rubber ink tank caps properly after that.

The ink level in each tank will be a little bit below the maximum ll line when you rst ll the tanks.

If you notice any ink level reaches the minimum line during daily printing, rell that tank with correct ink. Printing with ink level below the minimum line may cause damage to your printer.

When you rell the ink tanks, ll the ink to the maximum lines only. Any ink level above the maximum line may cause ink leakage.

NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP

ink will not be covered under warranty.

ENWW Ink levels 57

Rell Ink Tanks

To rell the ink tanks

1. Lift the ink tank lid.

2. Remove the cap of the ink tank you plan to rell.

3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the

bottle, and then pull open the top part of the cap.

58 Chapter 6 Manage ink and printhead ENWW

4. Hold the ink bottle on tank nozzle and rell the ink tank to the maximum line only. If ink doesn't drain

immediately, remove and reinsert bottle on tank.

CAUTION: You should not squeeze the ink bottle during this process.

NOTE: Some ink will remain in the bottle after lling the tank to the maximum level line. Store the

bottle in an upright position in a cool and dry location.

5. Close the ink tank cap securely.

6. Repeat steps 2 to 5 to rell other ink tanks.

7. Close the ink tank lid.

Precautions for working with ink bottles

Use the following tips to work with ink bottles:

●

Keep the ink bottles beyond the reach of children.

●

Open the ink bottle only when you plan to ll the ink tanks.

ENWW Rell Ink Tanks 59

●

Do not tilt, shake, or squeeze the ink bottle when it is open in case ink leaks.

●

Store the ink bottles in a cool, dark place.

60 Chapter 6 Manage ink and printhead ENWW

Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers.

To order original HP supplies for the HP DeskJet GT 5820 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to nd the right ink bottles for your printer.

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local HP reseller.

ENWW Order ink supplies 61

Print with black ink only

Before printing with black ink only, make sure the actual ink levels in all tanks are no lower than the minimum ink lines. Printing with any ink level lower than the minimum line may cause damage to your printer.

To print with black ink only(Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options dialog

box.

Print in Grayscale allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click OK.

To print with black ink only (OS X)

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options.

If you do not see options on the Print dialog, click Show Details.

NOTE: Locations for the options can vary from one application to another.

4. From the pop-up menu, choose Paper Type/Quality.

5. From the Color pop-up menu, choose Grayscale, and then click Print.

62 Chapter 6 Manage ink and printhead ENWW

Tips for working with ink and printhead

Printhead tips

Use the following tips to work with printheads:

●

To protect the printheads from drying out, always turn the printer o using the Power button, and wait until the Power button light goes out.

●

Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads reduces ink evaporation.

●

Insert the new printheads into the correct slots. Match the color and icon of each printhead to the color and icon for each slot. Make sure the printheads snap into place, and then close the blue printhead latch. After new printheads are installed and the ink system is primed, do not remove the printheads.

●

Align the printer for best print quality. See Printing issues on page 93 for more information.

Ink tips

Use the following tips to work with ink:

●

Make sure the ink tanks are lled with ink and the ink levels are above the minimum line before printing.

●

Rell the ink tanks when the ink levels reach the minimum line. Printing with the ink level below the minimum line may cause damage to your printer.

●

Do not make the ink level be above the maximum line by overlling the ink tanks or tilting the printer. The ink level higher than the maximum line can cause ink leaks and ink mixing.

●

Turn the ink valve to the locked position to prevent ink leaks when moving or transporting the printer. Make sure valve is unlocked after moving or transporting the printer to enable printing.

ENWW Tips for working with ink and printhead 63

7 Connect your printer

●

Set up your printer for mobile printing

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router

●

Wireless settings

●

Connect your printer to your computer with a USB cable (non-network connection)

●

Change from a USB connection to a wireless network

●

Advanced printer management tools (for networked printers)

●

Tips for setting up and using a networked printer

64 Chapter 7 Connect your printer ENWW

Set up your printer for mobile printing

Enter 123.hp.com/dj5820 in your mobile device web browser or scan the QR code to download and launch the HP All-in-One Printer Remote app.

For how to print from mobile device, see Print from your mobile device on page 35.

NOTE: To learn about additional options for connecting the printer directly to your mobile device, press the

Information button ( ) on the printer control panel to print the Printer Information page.

ENWW Set up your printer for mobile printing 65

Connect your printer to a wireless network with a router

TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds.

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

●

Connect your printer to a wireless network using HP printer software

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before you can connect your printer to a wireless network using WPS, make sure you have following:

●

A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your router has a push button, follow the PIN method.

To use the Push Button Conguration (PBC) method

Press and hold the Wireless button ( ) on the printer for more than three seconds to start WPS push

mode. The Wireless light starts blinking.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

To use the PIN method

Press the Wireless button ( ) and Information button ( ) at the same time to print the network

conguration page, and then locate a WPS PIN.

The WPS PIN is printed at the top of the printed information page.

Press and hold the Wireless button ( ) from the printer control panel for more than three seconds.

The wireless light starts blinking.

3. Open the conguration utility or software for the wireless router or wireless access point, and then enter

the WPS PIN.

66 Chapter 7 Connect your printer ENWW

NOTE: For more information about using the conguration utility, see the documentation provided

with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit.

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following:

●

A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports connections using 2.4GHz.

●

A computer connected to the wireless network that you intend to connect the printer to.

●

Network name (SSID).

●

WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

a. Insert the printer software CD in your computer.

NOTE: During the software installation, a USB cable might be required for temporary connection

between the printer and the computer. Do not connect the USB cable until the printer software prompts to do so.

b. When you are prompted, select Wireless, and then follow the on-screen instructions.

If you have the HP printer software installed on your computer

a. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 25.

b. In the printer software, click Utilities.

c. Click Printer Setup & Software.

d. Click Connect a new printer, click Wireless, and then follow the on-screen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect your printer using HP printer software (OS X)

1. Depending on whether you have installed the HP printer software or not, do one of the following:

If you have not installed the HP printer software on your computer

▲

Download the printer software from 123.hp.com and install the software.

ENWW Connect your printer to a wireless network with a router 67

If you have the HP printer software installed on your computer

a. Double-click the HP Utility icon (located in the Applications/HP folder).

b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and

then follow the on-screen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

To connect a new printer (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. In the printer software, click Utilities.

3. Select Printer Setup & Software.

4. Select Connect a new printer. Follow the onscreen instructions.

To connect a new printer (OS X)

1. Open System Preferences .

2. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in the

Hardware section.

3. Click + below the list of printers at the left.

4. Select the new printer from the list.

68 Chapter 7 Connect your printer ENWW

Connect wirelessly to the printer without a router

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

●

Make sure Wi-Fi Direct for your printer is turned on.

●

Make sure your computer or mobile device has the necessary software.

—

If you are using a computer, make sure you have installed the printer software provided with the printer.

If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi Direct for your printer rst and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

—

If you are using a mobile device, make sure you have installed a compatible printing app.

●

Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

●

Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection.

●

Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or o

On the printer control panel, press the Wi-Fi Direct button ( ).

●

When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. To nd the Wi-Fi Direct name and

password, press the Information button ( ) to print a printer information page.

NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct

guide. The guide provides instructions about how to use Wi-Fi Direct. After that, you can press the Wi-Fi

Direct button ( ) and the Information button ( ) together to print the Wi-Fi Direct guide. The

guide may not be available in all languages.

●

When Wi-Fi Direct is turned o, the Wi-Fi Direct light is o.

●

For more information about the Wi-Fi Direct light status, see Control panel lights and display icons

status on page 8.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

ENWW Connect wirelessly to the printer without a router 69

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet

5820 series (where ** are the unique characters to identify your printer).

●

If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile device will connect to the printer automatically and send the print job.

●

If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer and print.

—

If the Wi-Fi Direct light on the printer control panel keeps blinking, press the Wi-Fi Direct button ( ). The light will stop blinking and stay on.

—

If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded

web server (EWS). For more information, see Open the embedded web server on page 75.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

1. Make sure you have installed a compatible printing app on your mobile device. For more information,

visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

2. Make sure you have turned on Wi-Fi Direct on the printer.

3. Turn on the wireless (Wi-Fi) connection on your mobile device. For more information, see the

documentation provided with the mobile device.

4. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 5820 series (where ** are the unique characters to identify your printer).

5. Enter the Wi-Fi Direct password of your printer when prompted.

6. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 5820 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

Enter the Wi-Fi Direct password when prompted.

70 Chapter 7 Connect your printer ENWW

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

●

Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, select the icon with the printer's name, and then click Utilities.

●

Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

●

Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

●

Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer, select the icon with the printer's name, and then click Utilities.

b. Click Printer Setup & Software, and then select Connect a new printer.

c. When the Connection Options software screen appears, select Wireless.

Select your HP printer software from the list of detected printers.

d. Follow the on-screen instructions.

5. Print your document.

To print from a wireless-capable computer (OS X)

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi on the computer.

For more information, see the documentation provided by Apple.

3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP DeskJet 5820 series (where

** are the unique characters to identify your printer and XXXX is the printer model located on the printer).

If Wi-Fi Direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences .

b. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners in

the Hardware section.

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column

beside the printer name), and click Add.

ENWW Connect wirelessly to the printer without a router 71

Wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or o, and changing wireless settings.

To turn on or o the wireless capability of the printer

Press the Wireless button ( ) to turn on or o the printer wireless capabilities.

●

If the printer has an active connection to a wireless network, the Wireless light is on solid blue, and the printer display shows the Wireless icon and the Signal Bars icon.

●

If wireless is turned o, the Wireless light is o.

●

For more information about the wireless status, see Control panel lights and display icons status

on page 8.

To print the wireless network test report and network conguration page

Press the Wireless button ( ) and the Information button ( ) at the same time.

●

The wireless network test report shows the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more.

●

The network conguration page shows the network status, hostname, network name, and more.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

NOTE: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. In the printer software, click Utilities.

3. Click Printer Setup & Software.

4. Select Recongure Wireless Settings. Follow the on-screen instructions.

To restore network settings to default settings

●

Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same

time, and then hold them for three seconds.

72 Chapter 7 Connect your printer ENWW

Connect your printer to your computer with a USB cable (nonnetwork connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

To connect the printer with the USB cable

1. Insert the printer software CD in the computer CD-ROM drive.

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, insert the CD that came with the printer and follow the on-screen instructions.

ENWW Connect your printer to your computer with a USB cable (non-network connection) 73

Change from a USB connection to a wireless network

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer only supports wireless connections using 2.4GHz.

Before changing from a USB connection to a wireless network, make sure that:

●

The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable.

●

The computer is connected to the wireless network that you intend to install the printer on.

Change from a USB connection to a wireless network (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. In the printer software, click Utilities.

3. Click Printer Setup & Software.

4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.

To change from a USB connection to a wireless network (OS X)

1. Connect the printer to your wireless network.

2. Use HP Setup Assistant in Applications/HP/Device Utilities to change the software connection to

wireless for this printer.

74 Chapter 7 Connect your printer ENWW

Advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

From the printer control panel, press the Wireless button ( ) and the Information button ( )

together to print the network conguration page.

2. Find out the IP address or hostname of the printer from the network conguration page.

3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://

192.168.0.12.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 25.

2. Click Print & Scan , and then click Printer Home Page (EWS).

To open the embedded web server through Wi-Fi Direct

If the Wi-Fi Direct light is o, press the Wi-Fi Direct button ( ) to turn it on. To nd the Wi-Fi Direct

name and password, press the

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP DeskJet 5820 series. Enter the Wi-Fi Direct password when prompted.

3. In a supported web browser on your computer, type the following address: http://

192.168.223.1.

Information button ( ) to print a printer information page.

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have congured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that stores customer-specic preferences) are stored on the computer until you clear them manually.

ENWW Advanced printer management tools (for networked printers) 75

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

●

Starting where you left the application (especially useful when using setup wizards)

●

Remembering the EWS browser language setting

●

Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

76 Chapter 7 Connect your printer ENWW

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

●

When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer.

●

If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.

●

Learn more about conguring your network and the printer for wireless printing. Click here to go online

for more information.

●

Learn how to nd your network security settings. Click here to go online for more information.

●

Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for Windows operation system.

●

Learn how to change from a USB to wireless connection. Click here to go online for more information.

●

Learn how to work with your rewall and antivirus programs during printer setup. Click here to go online

for more information.

ENWW Tips for setting up and using a networked printer 77

8 Solve a problem

This section contains the following topics:

●

Jams and paper-feed issues

●

Printhead issues

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Printer hardware issues

●

Control panel error codes

●

HP support

78 Chapter 8 Solve a problem ENWW

Jams and paper-feed issues

What do you want to do?

Clear a paper jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Instructions for clearing paper jams and resolving issues with paper or the paper feed.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing paper jams

Paper jams can occur in several locations.

Before moving the printer to clear any paper jam, make sure the ink valve is turned to the locked position to prevent ink leakage.

After nishing clearing the paper jam, turn the ink valve to the unlocked position.

To clear a paper jam from the input tray

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

ENWW Jams and paper-feed issues 79

2. Pull the paper gently out of the input tray.

3. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the output tray

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

2. Pull the paper gently out of the output tray.

Press the Resume button ( ) on the control panel to continue the current job.

To clear a paper jam from the printhead access area

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

2. Remove the jammed paper.

Press the Power button ( ) to turn o the printer.

80 Chapter 8 Solve a problem ENWW

b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

c. Open the front door of the printer.

d. Open the printhead access door.

e. If the print carriage is in the center of the printer, slide it to the right.

CAUTION: Do not open the blue printhead latch during this process; otherwise, the printer may

require new printheads to function.

ENWW Jams and paper-feed issues 81

f. Remove the jammed paper.

g. Close the printhead access door, and then close the front door.

h. Pull out the output tray and the tray extender.

Press the Power button ( ) to turn on the printer.

To clear a paper jam inside of the printer

Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually.

Press the Power button ( ) to turn o the printer.

3. Turn the ink valve to the locked position.

82 Chapter 8 Solve a problem ENWW

4. Gently turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both

tabs on the cleanout door to open it.

5. Remove the jammed paper.

6. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

Turn the printer over, and then press the Power button ( ) to turn on the printer.

8. Turn the ink valve to the unlocked position.

Clear a print carriage jam

Resolve a print carriage jam.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

ENWW Jams and paper-feed issues 83

Read general instructions in the Help for clearing a print carriage jams

1. Open the front door of the printer.

2. Open the printhead access door, and make sure not to open the blue printhead latch if the printheads

have been primed with ink.

3. Remove any objects, such as paper, that are blocking the print carriage.

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when

removing jammed paper from inside the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.

●

Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.

●

Remove printed papers from the output tray frequently.

●

Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

●

Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

Use HP paper for optimum performance. See Paper basics on page 23 for more information about HP paper.

●

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

●

Do not force paper too far down in the input tray.

●

Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

●

Paper is not picked up from the input tray

84 Chapter 8 Solve a problem ENWW

—

Make sure paper is loaded in the input tray. For more information, see Load media on page 17.

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

—

Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

—

Clean the paper rollers.

●

Pages are skewing

—

Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t against the left side of the paper.

—

Load paper into the printer only when it is not printing.

●

Multiple pages are being picked up

—

Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray.

—

Make sure the input tray is not overloaded with paper.

—

Make sure the pieces of the loaded paper are not sticking together.

—

Use HP paper for optimum performance and eiciency.

—

Clean the paper rollers.

To clean the paper rollers using an automated tool

Press the Power button ( ) to turn on the printer.

2. Remove paper from the input tray.

Press and hold the Power button ( ), press the Cancel button ( ) three times, press the Start Copy

Color button ( ) seven times, and then release the Power button ( ).

The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

4. Try to print. If the problem persists, proceed to clean the paper rollers manually.

To clean the paper rollers manually

1. Gather the following materials:

●

A long, lint-free cotton swab

●

Distilled, ltered, or bottled water (tap water might damage the printer)

Press the Power button ( ) to turn o the printer.

3. Disconnect the power cord from the rear of the printer.

4. Disconnect the USB cable, if it is not already disconnected.

ENWW Jams and paper-feed issues 85

5. Raise the input tray.

6. Lift and hold the input tray shield.

NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling

into the paper path and causing paper jams.

7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight

to illuminate the area.

8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the

cloth.

9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate

amount of pressure to remove dust or dirt buildup.

10. Lower the input tray shield.

11. Allow the rollers to dry for 10 or 15 minutes.

12. Reconnect the power cord to the rear of the printer.

13. Reconnect the USB cable to the printer if necessary.

14. Press the Power button to turn on the printer.

86 Chapter 8 Solve a problem ENWW

Printhead issues

Identify whether a printhead has a problem

To identify whether printhead has a problem, check the status of the Printhead Alert light and the corresponding Printhead icon. For more information, see Control panel lights and display icons status

on page 8.

Fix printhead problems

CAUTION: The instructions in this section apply only when you install printheads during initial printer setup.

If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads.

If an error occurs after a printhead is installed, or if a message indicates a printhead problem, try removing the printhead, verifying the protective piece of plastic tape and plug have been removed from each printhead and then reinserting the printhead. If this does not work, clean the printhead contacts. If the problem is still not resolved, contact HP Support for assistance.

To verify the printhead installed properly

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Make sure the ink valve is at the unlocked position.

4. Remove and reinsert the printhead.

a. Open the front door of the printer.

ENWW Printhead issues 87

b. Open the printhead access door and wait for the print carriage to move to the center of the printer.

CAUTION: The instructions in the following steps apply only when you install printheads during

initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads.

c. Push down to open the blue printhead latch.

d. Remove the printhead from the carriage.

88 Chapter 8 Solve a problem ENWW

e. Check if there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is,

remove the plug from top of the printhead and the plastic tape from contacts.

NOTE: Do not touch the electrical contacts on the printhead.

f. Slide the printhead into the slot until it clicks into place.

g. Firmly close the blue printhead latch.

h. Close the printhead access door.

ENWW Printhead issues 89

i. Close the front door of the printer.

5. Pull out the output tray and the tray extender.

To clean printhead contacts

CAUTION: The cleaning procedure should take only a few minutes. Make sure that the printheads are

reinstalled in the printer as soon as possible. It is not recommended to leave the printheads outside of the printer longer than 30 minutes. This could result in damage to the printhead.

1. Check that power is on.

2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.

3. Make sure the ink valve is at the unlocked position.

90 Chapter 8 Solve a problem ENWW

4. Open the front door of the printer.

5. Open the printhead access door and wait for the print carriage to move to the center of the printer.

CAUTION: The instructions in the following steps apply only when you install printheads during initial

printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads.

6. Push down to open the blue printhead latch.

7. Remove the printhead indicated in the error message.

8. Clean the printhead contacts and printer contacts.

ENWW Printhead issues 91

a. Hold the printhead by its sides with the bottom pointing up and locate the electrical contacts on

the printhhead.

The electrical contacts are the small gold-colored dots on the printhead.

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the printhead.

c. On the inside of the printer, locate the contacts for the printhead.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the printhead.

d. Use a dry swab or lint-free cloth to wipe the contacts.

9. Reinstall the printhead.

10. Close the latch on the carriage.

11. Close the printhead access door, and then close the front door.

12. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

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Printing issues

What do you want to do?

Fix problems with page not printing (unable to print)

HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.

NOTE: This utility is only available for Windows operation system.

Troubleshoot problems with print jobs not printing.

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Use an HP online troubleshooting wizard

Get step-by-step instructions if the printer is not responding or printing.

Read general instructions in the Help for unable to print issues

To resolve print issues (Windows)

Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order:

1. Check for error messages from the printer software and resolve them by following the on-screen

instructions.

2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If

your computer is connected to the printer with a wireless connection, conrm that the connection is working.

3. Verify that the printer is not paused or oine.

To verify that the printer is not paused or oine

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Either double-click the icon for your printer or right-click the icon for your printer and select See

what's printing to open the print queue.

ENWW Printing issues 93

c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer

Oine.

d. If you made any changes, try to print again.

4. Verify that the printer is set as the default printer.

To verify that the printer is set as the default printer

a. Depending upon your operating system, do one of the following:

●

Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu.

●

Windows 7: From the Windows Start menu, click Devices and Printers.

●

Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.

●

Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.

b. Make sure the correct printer is set as the default printer.

The default printer has a check mark in a black or green circle next to it.

c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as

Default Printer.

d. Try using your printer again.

5. Restart the print spooler.

To restart the print spooler

a. Depending upon your operating system, do one of the following:

Windows 10

i. From the Windows Start menu, click All apps, and then click Windows System.

ii. Click Control Panel, System and Security, and then click Administrative Tools.

iii. Double-click Services.

iv. Right-click the Print Spooler, and then click Properties.

v. On the General tab, next to Startup type, make sure that Automatic is selected.

vi. If the service is not already running, under Service status, click Start, and then click OK.

Windows 8.1 and Windows 8

i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the

Settings icon.

ii. Click or tap Control Panel, and then click or tap System and Security.

94 Chapter 8 Solve a problem ENWW

HP DeskJet GT 5820 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 HP DeskJet GT 5820 series Help

2 Get started

Printer parts

Get to know the ink tank system

Control panel features

Overview of buttons and lights

Control panel display icons

Control panel lights and display icons status

Power button light

Wireless light and icons

Wi-Fi Direct light and icon

HP ePrint light

Printhead icons and Printhead Alert light

Printhead priming and alignment icons

Error icon, Paper Error icon, and Resume light

Number of copies icon

Ink system maintenance icon

Load media

Change the default paper size detected by printer

Load an original on the scanner glass

Paper basics

Recommended papers for printing

Order HP paper supplies

Open the HP printer software (Windows)

Sleep mode

Quiet Mode

3 Print

Print from your computer

Print documents

Print photos

Print envelopes

Print using the maximum dpi

Print from your mobile device

Print with AirPrint

Tips for print success

Printhead and ink tips

Paper loading tips

Printer settings tips

Notes

4 Use Web Services

What are Web Services?

Set up Web Services

Print with HP ePrint

Use the HP Connected website

Remove Web Services

Tips for using Web Services

5 Copy and scan

Copy documents

Scan using the HP printer software

Scan from a computer

Change scan settings (Windows)

Create a new scan shortcut (Windows)

Scan using Webscan

Tips for copy and scan success

6 Manage ink and printhead

Ink valve

Ink levels

Order ink supplies

Print with black ink only

Tips for working with ink and printhead

7 Connect your printer

Set up your printer for mobile printing

Connect your printer to a wireless network with a router

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Connect your printer to a wireless network using HP printer software

Connect wirelessly to the printer without a router

Wireless settings

ENWW Connect your printer to your computer with a USB cable (non-network connection) 73

Change from a USB connection to a wireless network

Advanced printer management tools (for networked printers)

Open the embedded web server

About cookies

Tips for setting up and using a networked printer

8 Solve a problem

Jams and paper-feed issues

Clear a paper jam