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HP Deskjet 3900 series
User's guide
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Hewlett-Packard Company
notices
The information contained in this
document is subject to change
without notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Microsoft, MS, MS-DOS, and
Windows are registered trademarks of
Microsoft Corporation.
TrueType is a U.S. trademark of
Apple Computer, Inc.
Adobe, AdobeRGB, and Acrobat are
trademarks of Adobe Systems
Incorporated.
Copyright 2005 Hewlett-Packard
Development Company, L.P.
Terms and conventions
The following terms and conventions
are used in this user's guide.
Terms
The HP Deskjet printer is also
referred to as the HP printer or printer.
Cautions and warnings
A Caution indicates possible damage
to the HP Deskjet printer or to other
equipment. For example:
Caution Do not touch the
print cartridge ink nozzles or
copper contacts. Touching
these parts will result in
clogs, ink failure, and bad
electrical connections.
A Warning indicates possible harm to
you or to others. For example:
Warning Keep both new
and used print cartridges out
of the reach of children.
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Contents
1 Welcome................................................................................................................3
2 Special features....................................................................................................4
3 Get started.............................................................................................................5
Printer features.......................................................................................................5
Power button and light............................................................................................6
Paper tray...............................................................................................................6
Print cartridges.......................................................................................................8
Ink-backup mode....................................................................................................9
4 Connect to the printer........................................................................................10
5 Print photos........................................................................................................11
Print borderless photos.........................................................................................11
Print photos with a border.....................................................................................13
HP Real Life technologies....................................................................................14
PhotoREt..............................................................................................................15
Maximum dpi........................................................................................................15
Exif Print...............................................................................................................16
Store and handle photo paper..............................................................................16
Save money when printing photos........................................................................16
6 Print other documents.......................................................................................18
E-mail...................................................................................................................18
Letters..................................................................................................................19
Documents...........................................................................................................20
Envelopes.............................................................................................................21
Brochures.............................................................................................................21
Greeting cards......................................................................................................22
Postcards..............................................................................................................23
Transparencies.....................................................................................................24
Labels...................................................................................................................25
Index cards and other small media.......................................................................26
Booklets................................................................................................................27
Posters.................................................................................................................28
Iron-on transfers...................................................................................................29
7 Printing tips.........................................................................................................31
Printing shortcuts..................................................................................................31
Fast/economical printing.......................................................................................31
General everyday printing..................................................................................... 32
Presentation printing.............................................................................................32
Set default settings for the printer.........................................................................32
Select a print quality.............................................................................................33
Set the page order................................................................................................33
Print multiple pages on a single sheet of paper....................................................33
Print preview.........................................................................................................34
Set a custom paper size.......................................................................................34
Select a paper type...............................................................................................34
Print task quick sets..............................................................................................35
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Two-sided printing................................................................................................36
8 Printer software..................................................................................................38
Printer Properties dialog box................................................................................38
What's This? help.................................................................................................38
Ink Status window.................................................................................................38
Download printer software updates......................................................................39
9 Maintenance........................................................................................................40
Install print cartridges...........................................................................................40
Align the print cartridges.......................................................................................42
Automatically clean print cartridges......................................................................43
Print a test page...................................................................................................43
View estimated ink levels...................................................................................... 43
Maintain the printer body......................................................................................44
Remove ink from your skin and clothing...............................................................44
Manually clean print cartridges.............................................................................44
Maintain print cartridges.......................................................................................46
Printer Toolbox.....................................................................................................46
10 Troubleshooting.................................................................................................48
Printer does not print............................................................................................48
Paper jam.............................................................................................................49
Paper problems....................................................................................................50
Printer is stalled....................................................................................................51
Print cartridge problems........................................................................................ 51
Photos do not print correctly.................................................................................53
Print quality is poor...............................................................................................54
Document is misprinted........................................................................................55
Problems with borderless documents...................................................................55
Error messages....................................................................................................58
Power light is flashing...........................................................................................60
Document prints slowly.........................................................................................61
If you continue to have problems..........................................................................61
11 Supplies...............................................................................................................62
Paper....................................................................................................................62
USB cables...........................................................................................................62
12 Specifications.....................................................................................................63
Printer specifications............................................................................................63
13 Environmental information................................................................................64
Environmental statement......................................................................................64
Print cartridge recovery......................................................................................... 65
Index...........................................................................................................................67
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1
Welcome
To find an answer to a question, select one of the following topics:
● Special features
● Get started
● Connect to the printer
● Print photos
● Print other documents
● Printing tips
● Printer software
● Maintenance
● Troubleshooting
● Supplies
● Specifications
● Environmental information
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2
Special features
Congratulations! You have purchased an HP Deskjet printer that is equipped with
several exciting features:
● User friendly: Easy to install and operate.
● Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using
the borderless printing feature.
● Ink level indicator: Know the approximate ink level of each print cartridge with
the onscreen Ink Status window.
● Ink-backup mode: Use ink-backup mode to continue printing with one print
cartridge when the other print cartridge has run out of ink.
● Real Life technologies: HP Real Life technologies make it easy for you to get
better photos. Automatic red-eye removal and adaptive lighting to enhance detail
in shadows are just a few of the technologies included.
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3
Get started
● Printer features
● Power button and light
● Paper tray
● Print cartridges
● Ink-backup mode
Printer features
The printer has several features to make printing easier and more efficient.
1 Power button and light
2 Paper tray
1 Print cartridges
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Chapter 3
1 USB port
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1 Power button and light
The Power light flashes when the printer is processing.
Caution Always use the Power button to turn the printer on and off. Using a
power strip, surge protector, or a wall-mounted switch to turn the printer on
and off might cause printer failure.
Paper tray
The fold-out paper tray holds paper and other media to be printed. Unfold the paper
tray before printing.
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Unfold the paper tray
Follow these steps to unfold the paper tray:
1. Raise the printer cover.
2. Lower the paper tray.
3. Fold out the tray extension.
4. Lower the printer cover.
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Use the paper tray
Print on different sizes of media by sliding the paper guide to the right or to the left.
The printer deposits printed pages on the top of the paper tray.
Note The print cartridges must be installed before printing.
Print cartridges
Two print cartridges can be used with the printer.
1 Tri-color print cartridge
2 Black print cartridge
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
● Selection number label: Look at the label on the print cartridge that you are
replacing.
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1 Selection number label
● Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
● Print Cartridge Ordering Information dialog box: For a list of print cartridge
selection numbers, open the printer Toolbox, click the Estimated Ink Levels tab,
and then click the Print Cartridge Information button.
If a print cartridge runs out of ink, the printer can operate in ink-backup mode.
For information about installing a replacement print cartridge, see the print cartridge
installation page.
Ink-backup mode
Use the ink-backup mode to operate the printer with only one print cartridge. The inkbackup mode is initiated when a print cartridge is removed from the print cartridge
cradle.
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge
Black print cartridge Colors print as grayscale.
Tri-color print cartridge
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
For instructions about installing a print cartridge, see the print cartridge installation
page.
User's guide 9
Result
Colors print but black is grayed and is
not a true black.
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4
Connect to the printer
The printer connects to the computer with a universal serial bus (USB) cable. The
computer must be running Windows 98 or later to use a USB cable.
For instructions about connecting the printer with a USB cable, see the setup poster
that came with the printer.
Note A USB cable might not be packaged with your printer.
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5
Print photos
The printer software offers several features that make printing digital photos easier
and improve photo quality.
Learn how to perform the following tasks:
● Print a borderless photo.
● Print a photo with a border.
● Use HP Real Life technologies to touch up photos.
● Get the best combination of speed and quality by using PhotoREt.
● Achieve the highest printing resolution with maximum dpi.
● Print an Exif Print-formatted photo if you have Exif Print-enabled software.
● Prevent photo paper from curling by following the photo paper storage and
handling guidelines.
● Use HP Everyday Photo Paper to save money and ink when printing photos.
Print borderless photos
To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm
with 1.25 cm tab); the photo prints without borders on three sides and with a small
border on the bottom edge that you tear off to make the photo completely borderless.
If you print on 4 x 6 inch photo paper without tear-off tabs, the printout is borderless
on three sides and has a border on the bottom.
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Guidelines
● Do not print borderless photos in ink-backup mode. Always have two print
cartridges installed in the printer.
● Open the file in a software program and assign the photo size. Ensure that the
size corresponds to the paper size on which you want to print the photo.
● For maximum fade resistance, use HP Premium Plus Photo Paper.
● Verify that the photo paper that you are using is flat. For information about
preventing photo paper from curling, see the photo paper storage instructions.
● Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the photo paper in the right side of the tray. The side to be printed on
should face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing
away from the printer. Push the paper into the printer until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Print
Note If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow
these instructions.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
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3. In the What do you want to do? drop-down list, click Photo Printingborderless, and then select the following options:
– Print Quality: Normal or Best
Note For maximum dpi quality, go to the Paper/Quality tab, and
then click Maximum dpi in the Print Quality drop-down list.
– Paper Type: An appropriate photo paper type
– Paper Size: An appropriate borderless photo paper size
– Orientation: Portrait or Landscape
4. Set the HP Real Life technologies as appropriate.
5. Click OK to print the photo.
If you printed on photo paper with a tear-off tab, remove the tab to make the
document completely borderless.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Print photos with a border
Follow these instructions to print photos with a white border.
Guidelines
● For maximum fade resistance, use HP Premium Plus Photo Paper.
● Verify that the photo paper that you are using is flat. For information about
preventing photo paper from curling, see the photo paper storage instructions.
● Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide to the left.
2. For large photos, place the paper with the side to be printed on facing down in the
tray, and then push it into the printer until it stops.
The paper will extend over the edge of the tray.
3. For 4 x 6 inch (10 x 15 cm) photos, place the photo paper in the right side of the
tray.
The side to be printed on should face down and the short edge should point
towards the printer. Push the paper into the printer until it stops.
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4. Slide the paper guide firmly against the edge of the paper.
Print
Note If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow
these instructions.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click Photo printing-with white
borders, and then select the following options:
– Print Quality: Normal or Best
Note For maximum dpi quality, go to the Paper/Quality tab, and
then click Maximum dpi in the Print Quality drop-down list.
– Paper Type: An appropriate photo paper type
– Paper Size: An appropriate photo paper size
– Orientation: Portrait or Landscape
4. Set the HP Real Life technologies as appropriate.
5. Click OK to print the photo.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
HP Real Life technologies
HP Real Life technologies make it easy for you to get better photos. Automatic redeye removal and adaptive lighting to enhance detail in shadows are just a few of the
technologies included.
Open HP Real Life technologies
Follow these steps to open the HP Real Life technologies dialog box:
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then click the Real Life Digital Photography
button.
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Use HP Real Life technologies
Use the HP Real Life technologies dialog box to set these options:
1. Automatic Red-Eye Removal: Click On to automatically remove or reduce redeye in the photo.
2. Photo Brightening: Make washed out images more vivid. Click Automatic to
allow the printer software to balance the contrast automatically.
3. Adaptive Lighting: Enhance detail in shadows. Click Automatic to allow the
printer software to balance lightness and darkness automatically.
4. SmartFocus: Enhance the image quality and clarity. Click On to allow the printer
software to focus the image automatically.
5. Sharpness: Adjust the image sharpness to your preference. Click Automatic to
allow the printer software to set the level of sharpening for the image automatically.
6. Smoothing: Soften an image. Click Automatic to allow the printer software to
set the level of smoothing for the image automatically.
PhotoREt
PhotoREt offers the best combination of print speed and quality for your image.
Follow these steps to print with PhotoREt technology:
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab or the Paper/Quality tab.
3. Click Best in the Print Quality drop-down list.
4. Select any other print settings that you want, and then click OK.
Maximum dpi
The maximum dpi print quality setting offers 4800 x 1200 optimized dots per inch (dpi)
printing.
The 4800 x 1200 optimized dpi is the highest quality resolution for this printer. When
4800 x 1200 optimized dpi is selected in the printer software, the tri-color print
cartridge prints in the 4800 x 1200 optimized dpi mode (up to 4800 x 1200 optimized
dpi color and 1200-input dpi).
Note Using maximum dpi increases the printing time and requires a large
amount of disk space.
Follow these steps to print in the 4800 x 1200 optimized dpi mode:
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab.
3. In the Type is drop-down list, click More, and then select the appropriate photo
paper type.
4. In the Print Quality drop-down list, click Maximum dpi.
5. Select any other print settings that you want, and then click OK.
Note Use an HP premium photo paper when printing in the maximum dpi
mode to enhance color matching and detail in the photo.
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Chapter 5
Exif Print
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a
photo is taken with an Exif Print-enabled digital camera, Exif Print captures
information such as exposure time, type of flash, and color saturation, and stores it in
the image file. The HP Deskjet printer software then uses this information to
automatically perform image-specific enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
● A digital camera that supports Exif Print
● Exif Print-enabled photo software
Follow these steps to print Exif Print-enhanced photos:
1. Open the file that you want the Exif Print-enabled photo software to print.
2. Open the Printer Properties dialog box.
3. Click the Paper/Quality tab.
4. In the Type is drop-down list, click More, and then select the appropriate photo
paper type.
5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi .
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
Storage
● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a
flat surface in a cool place.
● When you are ready to print, remove only the paper that you plan to use
immediately from the plastic bag. When you have finished printing, return any
unused photo paper to the plastic bag.
● Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
● Always hold photo paper by its edges. Fingerprints on photo paper can reduce
print quality.
● If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the
paper by putting it in the storage bag, and then gently bending it in the opposite
direction of the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set
the print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
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Note For higher-quality photos, use HP Premium Plus Photo Paper and set
the print quality to Best or maximum dpi.
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Print other documents
E-mail Letters Documents Envelopes
Brochures Greeting cards Postcards
Transparencies Labels Index cards
Booklets Posters Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your
printouts with printing tips.
Printer software: Learn about the printer software.
To print an e-mail, use the Printing Shortcuts tab.
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the tray, and then
push it into the printer until it stops.
The paper will extend over the edge of the tray.
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3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click General Everyday
4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Letters
To print a letter, use the Printing Shortcuts tab.
Guidelines
● For help printing on an envelope, see envelopes.
● Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the tray, and then
Printing or Fast/Economical Printing, and then specify the following print
settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
push it into the printer until it stops.
The paper will extend over the edge of the tray.
3. Slide the paper guide firmly against the edge of the paper.
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Chapter 6
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click Presentation Printing,
and then specify the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Documents
To print a draft or final document, use the Printing Shortcuts tab.
Guidelines
● For draft documents, use Fast/economical printing.
● Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the tray, and then
push it into the printer until it stops.
The paper will extend over the edge of the tray.
3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click General Everyday
Printing, and then specify the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Select the following print settings:
– Print Quality
– Print On Both Sides if you want to print on both sides of the paper
5. Click OK.
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Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Envelopes
To print envelopes, use the Paper/Quality tab. You can print a single envelope or
multiple envelopes.
Guidelines
● Avoid using envelopes that have the following features:
– Clasps or windows
– Thick, irregular, or curled edges
– Shiny or embossed coatings
– Wrinkles, tears, or other damage
● Align the envelope edges before inserting them in the paper tray.
● Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print
1. Slide the paper guide to the left.
2. Place the envelopes, with the side to be printed on facing down and the flap to
the left, in the tray and to the right. Push the envelopes into the printer until they
stop.
3. Slide the paper guide firmly against the edge of the envelopes.
Print
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then select the following print settings:
– Size is: An appropriate envelope size
– Type is: Plain paper
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Brochures
To print a brochure, use the Printing Shortcuts tab. For great results, use HP brochure
paper.
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Chapter 6
Guidelines
Do not exceed the paper tray capacity: 30 sheets of brochure paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the tray, and then
push it into the printer until it stops.
The paper will extend over the edge of the tray.
3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click Presentation printing,
and then specify the following print settings:
– Paper type: An appropriate brochure paper
– Paper size: An appropriate paper size
– Orientation: Portrait or Landscape
4. Click the Finishing tab, and then select Print on both sides to print on both
sides of the brochure paper.
For more information, see Two-sided printing.
5. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Greeting cards
To print greeting cards, use the Paper/Quality tab. For great results, use HP Greeting
Card Paper.
Guidelines
● Unfold prefolded cards, and then place them in the paper tray.
● Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide to the left.
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2. Fan the edges of the greeting cards to separate them, and then align the edges.
3. Place the greeting cards, with the side to be printed on facing down, in the paper
tray. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the paper.
Print
Note If your software program includes a greeting card printing feature, follow
the instructions that are provided with the software program. Otherwise, follow
the instructions below.
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then specify the following print settings.
– Size is: An appropriate card size.
– Type is: Click More, and then select an appropriate card type.
– Print Quality: Normal.
3. Select any other print settings that you want, and then click OK.
Use the What's this? help to learn about the features that appear in the Printer
Properties dialog box.
Postcards
To print postcards, use the Paper/Quality tab.
Guidelines
● Use only cards that meet the paper size specifications for the printer. For
specifications, see the reference guide that came with the printer.
● Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide to the left.
2. Place the cards, with the side to be printed on facing down and the short edge
pointing towards the printer, in the tray and to the right. Push the cards into the
printer until they stop.
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Chapter 6
3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then specify the following print settings:
– Size is: An appropriate card size.
– Type is: Click More, and then select an appropriate card type.
– Print Quality: Normal or Best.
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Transparencies
To print transparencies, use the Printing Shortcuts tab. For great results, use HP
Premium Inkjet Transparency Film.
Guidelines
Do not exceed the paper tray capacity: 20 transparencies.
Prepare to print
1. Slide the paper guide to the left.
2. Place the transparencies, with the side to be printed on facing down and the
adhesive strip toward the printer, in the tray.
The transparencies will extend over the edge of the tray.
3. Carefully push the transparencies into the printer until they stop so that none of
the adhesive strips catch on one another.
4. Slide the paper guide firmly against the edge of the transparencies.
24 HP Deskjet 3900 series
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Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click Presentation Printing,
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear on the Printer
Properties dialog box.
Labels
To print labels, use the Printing Shortcuts tab. For great results, use HP Address
Labels.
Guidelines
● Use only paper, plastic, or clear labels that are designed specifically for inkjet
● Use only full sheets of labels.
● Avoid using labels that are sticky, wrinkled, or pulling away from the protective
● Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-
and then specify the following print settings:
– Paper Type: An appropriate transparency film
– Paper Size: An appropriate paper size
printers.
backing.
size sheets).
Prepare to print
1. Slide the paper guide to the left.
2. Fan the edges of the label sheets to separate them, and then align the edges.
3. Place the label sheets with the label side facing down in the tray, and then push
the sheets into the printer until they stop.
The sheets will extend over the edge of the tray.
4. Slide the paper guide firmly against the edge of the sheets.
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Chapter 6
Print
Note If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click General Everyday
Printing, and then specify the following print settings:
– Paper Type: Plain paper
– Paper Size: An appropriate paper size
4. Click OK.
Use the What's This help to earn about the features that appear in the Printer
Properties dialog box.
Index cards and other small media
To print index cards and other small media, use the Paper/Quality tab.
Guidelines
● Use only cards and small media that meet the paper size specifications for the
printer. For specifications, see the reference guide that came with the printer.
● Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide to the left.
2. Place the cards, with the side to be printed on facing down and the short edge
pointing towards the printer, in the tray and to the right. Push the cards into the
printer until they stop.
3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then specify the following print settings:
– Size is: An appropriate card size.
– Type is: Click More, and then select an appropriate card type.
3. Select any other print settings that you want, and then click OK.
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Use the What's This? help to learn about the features that appear on the Printer
Properties dialog box.
Booklets
Booklet printing automatically arranges and resizes the pages of a document so that
when the document is folded into a booklet, the page order is correct.
For example, when a four-page booklet is printed on both sides of the paper, the
pages are reordered and printed like this:
Guidelines
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the paper tray, and
then push it into the printer until it stops.
The paper will extend over the edge of the tray.
3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Finishing tab.
3. In the Document Options area, select Print on Both Sides.
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4. In the Booklet layout is drop-down list, click one of the following binding options:
5. Select any other print settings that you want, and then click OK.
6. When prompted, reload the printed pages in the paper tray as shown below.
7. Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Posters
For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together.
– Right edge binding
– Left edge binding
Guidelines
● After the sections of a poster have been printed, trim the edges of the sheets and
tape the sheets together.
● Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide to the left.
2. Place the paper with the side to be printed on facing down in the tray, and then
push it into the printer until it stops.
The paper will extend over the edge of the tray.
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3. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then specify the following print settings:
– Size is: An appropriate paper size
– Type is: Plain paper
3. Click the Finishing tab, and then specify the following print settings:
– Pages Per Sheet and Posters: Poster 2 x 2, Poster 3 x 3, Poster 4 x 4, or
Poster 5 x 5
– Orientation: Portrait or Landscape
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
Iron-on transfers
When printing iron-on transfers, use HP Iron-on Transfers for great results.
Guidelines
● When printing a mirror image, the text and the pictures are horizontally reversed
from what appears on the computer screen.
● Do not exceed the paper tray capacity: 10 iron-on transfers.
Prepare to print
1. Slide the paper guide to the left.
2. Place the iron-on transfer paper, with the side to be printed on facing down, in the
paper tray, pushing the paper into the printer until it stops.
The paper will extend over the edge of the tray.
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3. Slide the paper guide firmly against the edge of the paper.
Print
Note If your software program includes an iron-on transfer printing feature,
follow the instructions that are provided with the software program. Otherwise,
follow the instructions below.
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then specify the following print settings:
– Size is: An appropriate paper size.
– Type is: Plain paper.
– Print quality: Normal or Best.
3. Click the Advanced tab.
4. Click Printer Features, and then specify the following print setting:
Mirror Image: On
Note Some iron-on transfer software programs do not require you to print
a mirror image.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer
Properties dialog box.
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7
Printing tips
Save time
● Use the Printing Shortcuts tab.
● Set printer default settings for options that you often use.
● Create print task quick sets for documents that you often print.
● Set the order that the pages print.
Save money
● Use Fast/economical printing.
● Print multiple pages on a single sheet of paper.
● Use HP Everyday Photo Paper to save money and ink when printing photos.
Enhance the quality of printouts
● Preview the document before printing it.
● Print on a custom paper size.
● Select the correct paper type.
● Select the correct print quality.
Printing shortcuts
The Printing Shortcuts tab makes it easy to set the printing options for the documents
that you want to print.
Use the Printing Shortcuts tab for the following print tasks:
● General everyday printing
● Photo printing-borderless
● Photo printing-with white borders
● Fast/economical printing
● Presentation printing
Fast/economical printing
Use Fast/economical printing to produce draft-quality printouts quickly.
Follow these steps to use Fast/economical printing:
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the What do you want to do? drop-down list, click Fast/Economical Printing.
4. Specify the print settings that you want.
5. Click OK.
Use the What's This? help to learn about the features you see on the Printer
Properties dialog box.
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General everyday printing
Use General everyday printing to print documents quickly.
● Documents
● E-mail
Presentation printing
Use Presentation printing to print high-quality documents, including:
● Letters
● Brochures
● Transparencies
Set default settings for the printer
The printer uses the default settings for all documents printed unless you open the
Printer Properties dialog box and specify other settings.
To save time when printing, set the printer default settings to options that you use
often. That way, you do not have to specify the options every time you use the printer.
Follow these steps to change the default settings:
1. Click the task tray icon.
1 Task tray icon
The Printer Properties dialog box appears.
2. Select the options that you want to use as the default settings.
3. Click OK.
A dialog box appears stating that the new settings will be used every time you
print. If you do not want to see this dialog box again, select the Don't show me
this message again check box.
4. Click OK to save the new default print settings.
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Select a print quality
Follow these steps to select a print quality:
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. Click one of the following options in the Print quality drop-down list:
– FastDraft: Prints at the fastest printing speed while using the least amount of
ink.
– Fast Normal: Prints more quickly than Normal mode and at a higher print
quality than FastDraft.
– Normal: Provides the best balance between print quality and speed. This is
the appropriate setting for most documents.
– Best: Provides high-quality printing.
– Maximum dpi: Provides the highest quality printing, but requires longer to
print than Best and requires a large amount of disk space.
Note Maximum dpi is available on the Paper/Quality tab.
Note The print quality options that are available on the Printing Shortcuts
tab vary depending on the type of document that you are printing.
Set the page order
The page order determines the order in which your multipage documents print.
To set the page order, follow these steps:
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
4. Click one of the following Page Order options:
– Front to back: Prints the first page of the document last. This setting saves
time because you do not have to reorder the printed pages. It is the
appropriate setting for most print jobs.
– Back to front: Prints the last page of the document last.
5. Select any other print settings that you want, and then click OK.
Print multiple pages on a single sheet of paper
Use the printer software to print multiple pages of a document on a single sheet of
paper. The printer software automatically resizes the document text and images to fit
on the printed page.
Follow these steps to print multiple pages of a document on a single sheet of paper:
1. Open the Printer Properties dialog box.
2. Click the Finishing tab.
3. In the Pages Per Sheet and Posters drop-down list, click the number of pages
that you want to appear on each sheet of paper.
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4. If you want a border to appear around each page image that is printed on the
sheet of paper, select the Print Page Borders check box.
5. In the Page Order Is drop-down list, click a layout for each sheet of paper.
6. Select any other print settings that you want, and then click OK.
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look right, you can cancel the print job and adjust
the print settings as needed.
To preview a printed document, follow these steps:
1. Open the Printer Properties dialog box.
2. Click the Effects tab.
3. Select the Show print preview check box.
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview appears.
5. Do one of the following:
– Click File and then click Print to HP Deskjet to print the document.
– Click File and then click Cancel Printing to cancel the print job. Adjust the
print settings as needed before trying to print the document again.
Set a custom paper size
Use the Custom paper size dialog box to print on a special paper size.
Note This feature is not available for all paper types.
Follow these steps to define a custom paper size:
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab.
3. Click the Custom button.
The Custom paper size dialog box appears.
4. In the Name drop-down list, click a custom paper size name.
5. Type the paper dimensions in the Width and Length boxes.
The minimum and maximum dimensions appear beneath each of the boxes.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom paper size dialog box.
Select a paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
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Select a specific paper type
Follow these steps to select a specific paper type:
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Paper type drop-down list, click an appropriate paper type.
4. Select any other print settings that you want, and then click OK.
Print task quick sets
Use print task quick sets to print with or save print settings that you use often.
If you frequently print on envelopes, for example, you can create a print task that
contains the paper size, print quality, and orientation setting that you normally use for
envelopes. After creating the print task, simply select it when printing on envelopes
rather than setting each of the print settings separately.
Note The printer software can save up to 25 print task quick sets.
Create your own print task or use the specially designed print tasks that are available
in the Print Task Quick Sets drop-down list.
Use a print task quick set
Follow these steps to use a print task quick set:
1. Open the Printer Properties dialog box.
A Print Task Quick Sets drop-down list appears at the top of most tabs.
2. Go to Print Task Quick Sets on any tab where it appears.
3. In the drop-down list, click the print task that you want to use.
4. Click OK.
Note To restore default print settings, click Default Print Settings in the
Print Task Quick Sets drop-down list, and then click OK.
Create a print task quick set
Follow these steps to create a print task quick set:
1. Open the Printer Properties dialog box.
2. Select the options that you want to include in the new print task.
3. Go to Print Task Quick Sets on any tab where it appears.
4. Type a name for the new print task in the Print Task Quick Sets drop-down list,
and then click Save.
The print task quick set is added to the drop-down list.
Note If you add more options to the print task, rename the print task and then
click OK.
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Delete a print task quick set
Follow these steps to delete a print task quick set:
1. Open the Printer Properties dialog box.
A Print Task Quick Sets drop-down list appears at the top of most tabs.
2. Go to Print Task Quick Sets on any tab where it appears.
3. In the drop-down list, click the print task that you want to delete and then click
Delete.
Note Some print task quick sets cannot be deleted.
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper.
Printing on both sides of the paper is not only economical, but environmentally
conscious as well.
Print a two-sided document
To print a two-sided document, follow these steps:
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Print On Both Sides drop-down list, click Manually.
4. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
5. After the odd-numbered pages have been printed, reload the printed pages, with
the printed side facing up.
6. Click Continue to print the even-numbered pages.
Create a bound two-sided document
Select the type of binding that you want for the two-sided document, and then follow
the steps for that binding.
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Book binding
Book binding
Follow these steps to print a two-sided document with a book binding:
1. Open the Printer Properties dialog box.
2. Click the Finishing tab.
3. Select the Print On Both Sides (Manually) check box.
4. Select any other print settings that you want, and then click OK.
5. After the odd-numbered pages have been printed, reload the printed pages, with
Tablet binding
Note Book binding is the most common type of binding.
The printer prints the odd-numbered pages first.
the printed side facing up.
6. Click Continue to print the even-numbered pages.
Tablet binding
Follow these steps to print a two-sided document with a tablet binding:
1. Open the Printer Properties dialog box.
2. Click the Finishing tab.
3. Select the following check boxes:
– Print On Both Sides (Manually)
– Flip Pages Up
4. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
5. After the odd-numbered pages have been printed, reload the printed pages, with
the printed side facing up according to the document orientation.
6. Click Continue to print the even-numbered pages.
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8
Printer software
● Use the Printer Properties dialog box to select printing options.
● Use the What This? help to learn more about specific print settings.
● View the Ink Status window for the approximate ink level of each print cartridge.
● Download printer software updates for the latest features and improvements.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
Note The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
Open the Printer Properties dialog box
Follow these steps to open the Printer Properties dialog box:
1. Open the file that you want to print.
2. Click File, then click Print, and then click Properties or Preferences.
The Printer Properties dialog box appears.
Note The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box appears.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature appears.
Ink Status window
The Ink Status window appears each time the printer prints a file. The window
displays the approximate ink level of each print cartridge. To close the Ink Status
window, click Close.
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Note This feature might not be available in your operating environment.
Print cartridge information and ordering
For print cartridge information and to link to HP's Web site for ordering print cartridges,
click the Print Cartridge Information button.
Displaying the Ink Status window
If you do not want the Ink Status window to appear when you print, select the Do not
show this again check box in the lower-left corner of the window.
If you previously chose not to show the Ink Status window but now want it to appear
when you print, follow these steps:
1. For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
A list that includes the printers installed on your computer appears.
2. Highlight the printer name, and then right-click to display a list of options.
3. Click Properties.
The printer properties dialog box appears.
4. Click the Device Settings tab.
5. For Display Ink Status Window, click On, and then click OK.
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements:
1. Make sure you are connected to the Internet.
2. For Windows 2000, click Start, click Programs, click HP, and then click HP
Software Update. For Windows XP, click Start, click All Programs, click HP,
and then click HP Software Update.
3. Click Next.
HP Software Update searches the HP Web site for printer software updates.
– If the computer has the most recent version of the printer software installed,
No updates are available for your system at this time appears in the HP
Software Update window.
– If the computer does not have the most recent version of the printer software
installed, a software update appears in the HP Software Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
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9
Maintenance
● Install print cartridges
● Align the print cartridges
● Automatically clean print cartridges
● Print a test page
● View estimated ink levels
● Maintain the printer body
● Remove ink from your skin and clothing
● Manually clean print cartridges
● Maintain print cartridges
● Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge cradle.
Print cartridges
Always install the tri-color print cartridge in the left side of the print cartridge cradle.
Install the black print cartridge in the right side of the print cartridge cradle.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
● Selection number label: Look at the label on the print cartridge that you are
replacing.
1 Selection number label
● Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
● Print Cartridge Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Levels tab, and then
click the Print Cartridge Information button.
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Note This feature might not be available in your operating environment.
Ink-backup mode
The printer can operate with only one print cartridge installed. For more information,
see Ink-backup mode.
Installation instructions
Follow these steps to install a print cartridge:
1. Press the Power button to turn on the printer.
2. Open the printer cover.
The cradle moves to the center of the printer.
3. Push down on the print cartridge and slide it out of the print cartridge cradle.
1 Press the Power button.
2 Lift the printer cover.
3 Push down on the print cartridge.
4 Slide the print cartridge out of the cradle.
4. Remove the replacement print cartridge from its packaging and carefully remove
the plastic tape. Hold the print cartridge so that the copper strip is on the bottom
and facing toward the printer.
1 Remove the pink tape only.
Caution Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
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1 Ink nozzles
2 Copper contacts
5. Slide the print cartridge firmly into the cradle at a slight upward angle until you
feel resistance.
6. Push the cartridge into the cradle.
You hear a snap when the print cartridge is correctly positioned.
7. Close the printer cover.
8. Align the print cartridges for optimum print quality.
For information about storing print cartridges, see Maintain print cartridges.
For information about recycling empty print cartridges, see Print cartridge recovery.
Warning Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align the print cartridges:
1. Load Letter or A4 plain, white paper in the paper tray.
2. Open the printer Toolbox.
3. Click Align the Print Cartridges.
4. Click Align, and then follow the onscreen instructions.
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Note This feature might not be available in your operating environment.
Automatically clean print cartridges
If your printed pages are missing lines or dots, or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned.
If the print cartridges are not low on ink, follow these steps to clean the print cartridges
automatically:
1. Open the printer Toolbox.
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.
If your documents are still missing lines or dots after cleaning, replace the print
cartridges.
Caution Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
Note This feature might not be available in your operating environment.
Print a test page
Follow these instructions to print a test page:
1. Open the printer Toolbox.
2. Click the Print a Test Page button, and then follow the onscreen instructions.
Note This feature might not be available in your operating environment.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that
are installed in the printer:
1. Open the printer Toolbox.
2. Click the Estimated Ink Levels tab.
Note If the print cartridges were used before being installed in the printer, the
estimated ink levels will not appear on the Estimated Ink Levels tab.
The Estimated Ink Levels tab also contains print cartridge ordering information. To
view this information, click the Print Cartridge Information button.
Note This feature might not be available in your operating environment.
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Maintain the printer body
Because the printer ejects ink onto the paper in a fine mist, ink smudges will
eventually appear on the printer case and adjacent surfaces. To remove smudges,
stains, or dried ink from the exterior of the printer, use a soft cloth moistened with
water.
When cleaning the printer, keep these tips in mind:
● Do not clean the interior of the printer. Keep all fluids away from the interior.
● Do not use household cleaners or detergent. If a household cleaner or detergent
has been used on the printer, wipe the exterior surfaces with a soft cloth
moistened with water.
● Do not lubricate the support rod that the print cartridge cradle uses to slide back
and forth. Noise is normal when the cradle moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Skin Wash the area with an abrasive soap.
White fabric Wash the fabric in cold water and use chlorine bleach.
Color fabric Wash the fabric in cold water and use sudsy ammonia.
Caution Always use cold water to remove ink from fabric. Warm or hot water
can set the ink into the fabric.
Remedy
Manually clean print cartridges
If the printer is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts.
Gather cleaning supplies
You will need the following items to clean the print cartridges.
● Distilled water (tap water can contain contaminants that can damage the print
cartridge)
● Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
Prepare to clean
1. Press the Power button to turn on the printer, and then raise the printer cover.
The cradle moves to the center of the printer.
2. Disconnect the power cord from the back of the printer.
3. Remove the print cartridges and place them on a piece of paper, with the copper
strips facing up.
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Caution Do not leave the print cartridges outside the printer for more
than 30 minutes.
Cleaning instructions
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
2. Wipe the face and edges of the first print cartridge with the cotton swab.
Caution Do not wipe the nozzle plate. Touching the ink nozzles will
result in clogs, ink failure, and bad electrical connections.
1 Nozzle plate
2 Face and edges of print cartridge
3. Inspect the face and edges of the print cartridge for fibers.
Repeat steps 1 and 2 if fibers are still present.
4. Repeat steps 1 through 3 for the second cartridge.
5. Wipe the underside of the print cartridge cradle walls with clean, moistened
cotton swabs.
Repeat this process until no ink residue or dust appears on a clean swab.
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1 Print cartridge cradle
2 Print cartridge cradle walls
6. Insert the print cartridges in the printer, and then close the printer cover.
7. Connect the power cord to the back of the printer.
8. Print a test page.
9. Repeat the cleaning procedure if ink streaks continue to appear on printed pages.
Maintain print cartridges
The following tips will help maintain HP print cartridges and ensure consistent print
quality:
● Keep all print cartridges in their sealed packages until they are needed. Print
cartridges should be stored at room temperatures (15° to 35° C or 59° to 95° F).
● Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed from
the print cartridge, do not attempt to reattach it. Reattaching the tape damages
the print cartridge.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of
the printer.
Use the printer Toolbox to perform the following tasks:
● Align the print cartridges
● Clean the print cartridges
● Print a test page
● View estimated ink levels
Use the Toolbox
Follow these instructions to use the printer Toolbox:
1. Open the Printer Properties dialog box.
2. Click the Services tab, and then click the Service this device button.
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Note This feature might not be available in your operating environment.
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Troubleshooting
● Printer does not print
● Paper jam
● Paper problems
● Printer is stalled
● Print cartridge problems
● Photos do not print correctly
● Print quality is poor
● Document is misprinted
● Problems with borderless documents
● Error messages
● Power light is flashing
● Document prints slowly
● If you continue to have problems
Printer does not print
Verify the following
Verify the following conditions if the printer is not printing:
● The printer is connected to the power source.
● The cable connections are secure.
● The printer is turned on.
● The print cartridges are the correct print cartridges for the printer and are properly
installed.
● The paper or other media is correctly loaded in the paper tray.
● The printer cover is closed.
● The rear access door is attached.
Check the power light
If the Power light is flashing, there might be an error.
See Power light is flashing for more information.
Check the printer cable connection
If the printer cable is attached to a USB hub, a printing conflict might exist. Two
methods are available for solving the conflict:
● Attach the printer USB cable directly to your computer.
● When printing, do not use other USB devices that are attached to the hub.
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Check the print queue
The printer will not print if a print job is stalled in the print queue. To resolve a print job
that is stalled in the queue, complete the following steps:
1. For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
2. Double-click the name of the HP Deskjet printer.
3. Click the Printer menu, and then click Pause Printing.
4. Click the Printer menu again, and then click Cancel all documents.
5. Click Yes.
6. Click the Printer menu, and then click Resume Printing.
7. If there are still documents in the list, restart the computer.
8. After restarting, if there are still documents in the list, repeat steps 1-6.
If the printer still does not print
1. Select the topic below that best describes the problem:
– Paper jam
– Out-of-paper message
– Printer is stalled
2. If the printer still does not print, shut down, and then restart your computer.
Paper jam
Follow each of these steps until the paper jam is cleared.
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the
label sheet while passing through the printer.
3. Turn off the printer.
4. Remove the rear access door. Press the handle to the right, and then pull out the
door.
5. Remove the paper jam from the back of the printer, and then replace the rear
access door securely.
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6. If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
Caution Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
7. Reload paper in the paper tray.
8. Turn on the printer.
9. Reprint the document.
Note If paper jams occur frequently, try using a heavier paper. See the
reference guide for paper weight specifications.
Paper problems
Printer does not feed paper
Try one or more of the following solutions:
● Reduce the number of sheets in the paper tray.
● Remove the paper from the paper tray, and then reload it.
● Use a different type of paper.
Out-of-paper message
If an out-of-paper message appears, follow these guidelines.
Paper jam
For information about clearing a paper jam, see the paper jam page.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, follow these guidelines.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
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Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended
specifications. For paper weight specifications, see the reference guide that came with
the printer.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too
far toward the back of the printer or if the paper guide is not positioned firmly against
the paper. Reload the paper into the paper tray, pushing the paper until you feel
resistance, and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper
tray and load only the paper type that is appropriate for the document that you are
printing.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then
disconnect the power cable from the back of the printer.
Caution First, check for any loose or broken parts in the printer. If you find
loose or broken parts, go to www.hp.com/support or contact HP. Support
phone numbers are listed in the reference guide that came with the printer or
at www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1. Check for and remove any obstacles, such as packing tape or materials, that
prevent the print cartridges from moving back and forth.
2. Make sure the print cartridges are installed securely in the print cartridge cradle.
3. Make sure the tri-color print cartridge is installed in the left side of the cradle and
the black print cartridge is installed in the right side of the cradle.
4. Check for and clear any paper jam.
5. Lower the printer cover.
6. Connect the power cable to the back of the printer, and then turn on the printer.
Print cartridge problems
Incorrect print cartridge
The printer can only print when the correct print cartridges are installed. If you receive
a print cartridge error message, one or both of the print cartridges cannot be used in
the printer.
To verify that you have the correct print cartridges:
1. Open the printer cover.
2. Read the selection number on the print cartridge label.
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1 Warranty date
2 Selection number
3. Check the list of print cartridges that can be used in the printer.
a. Open the printer Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4. Check the warranty date on the print cartridge.
5. If the print cartridge has the wrong selection number, or if the warranty has
expired, install a new print cartridge.
6. Close the printer cover.
If the Power light is not flashing, then the problem is fixed.
If the Power light is flashing, visit HP Technical Support at www.hp.com/support.
Print cartridge problem message
If you receive a message about a problem with one of the print cartridges, follow these
steps:
1. Raise the printer cover and remove the print cartridge that was named in the error
message.
2. Reinstall the print cartridge.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to the next step.
3. Manually clean the print cartridge.
4. Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
Note You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available.
5. If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at www.hp.com/support.
52 HP Deskjet 3900 series
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"Printing in ink-backup mode" message
When the printer detects that only one print cartridge is installed, ink-backup mode is
initiated. This printing mode lets you print with a single print cartridge, but it slows the
printer and affects the quality of printouts.
If you receive the ink-backup mode message and two print cartridges are installed in
the printer, verify that the plastic tape has been removed from each print cartridge.
When the protective piece of plastic tape covers the print cartridge contacts, the
printer cannot detect that the print cartridge is installed.
1 Remove the pink plastic tape.
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of
the print cartridge cradle.
Always install the tri-color print cartridge in the left print cartridge cradle compartment.
Install the black print cartridge in the right print cartridge cradle compartment.
Photos do not print correctly
Check the paper tray
1. Verify that the photo paper is placed in the paper tray with the side to be printed
on facing down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
Tab
Paper/Quality
User's guide 53
Setting
Size is: An appropriate paper size
Type is: An appropriate photo paper
Print Quality: Best or Maximum dpi
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Chapter 10
Print quality is poor
Streaks and missing lines
If your printed pages are missing lines or dots or if streaks appear, the print cartridges
might be low on ink or might need to be cleaned.
Print is faded
● Verify that neither of the print cartridges is low on ink.
If a print cartridge is low on ink, consider replacing the print cartridge. For the
correct part numbers, see the reference guide that came with the printer.
● Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing
with only the tri-color print cartridge. Insert a black print cartridge, in addition to
the tri-color print cartridge, for optimal black print quality.
● Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1 Remove the pink plastic tape.
● Consider selecting a higher print quality.
Blank pages print
● The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1 Remove the pink plastic tape.
● The print cartridges might be out of ink. Replace one or both empty print
cartridges.
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Document is misprinted
Text and images are misaligned
If the text and images on your printouts are misaligned, then align the print cartridges.
Document is printed off-center or at an angle
1. Verify that only one type of paper is placed in the paper tray, and that the paper
has been placed in the tray correctly.
2. Verify that the paper guide fits firmly against the edge of paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties and confirm the following options:
Tab Setting
Finishing Orientation: The appropriate orientation
Paper/Quality Size is: The appropriate paper size
Envelope is printed at an angle
1. Slide the flap inside the envelope before loading it in the printer.
2. Confirm that the paper guide fits firmly against the edge of the envelope.
3. Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
Problems with borderless documents
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
● Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper
tray.
● Select the appropriate paper type in the Paper Type drop-down list on the
Printing Shortcuts tab.
● Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
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Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1. Remove all paper from the paper tray.
2. Load the photo paper correctly in the paper tray.
3. Verify that the paper guide fits firmly against the edge of the paper.
4. Follow loading instructions for the paper type.
Edge of the photograph is faded
Verify that the photo paper is not curled. If the photo paper is curled, place the paper
in a plastic bag and gently bend it in the opposite direction of the curl until the paper
lies flat. If the problem persists, use photo paper that is not curled.
For instructions about preventing photo paper from curling, see the photo paper
storage page.
Photo has unwanted border
If the photo has an unwanted border, follow these guidelines.
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Photo has an unwanted border
The following conditions can create an unwanted border.
For small photo paper
If the printout has an unwanted border, try the following solutions:
● Align the print cartridges.
● Open the Printer Properties dialog box, click the Paper/Quality tab, and verify
that the selected paper size matches both the paper size that the photo is
formatted for and the size of the paper that is loaded in the printer.
● Open the Printer Properties dialog box, click the Paper/Quality tab, and then
select the Borderless Auto Fit check box.
● Verify that the software application you are using supports borderless printing.
For small photo paper with a tear-off tab
If the border appears below the tear-off tab, then remove the tab.
If the border appears above the tear-off tab, then align the print cartridges.
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Chapter 10
Error messages
Out of paper message
If you receive an out of paper message, follow these guidelines.
"There was an error writing to USB port"
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
"Two-way communication cannot be established" or "Printer not responding"
The printer might not be able to communicate with the computer if the USB cable is
too long.
If you receive this error message, make sure that the USB cable is not greater than 5
meters (approximately 16 feet, 5 inches) in length.
An error message appears while the Power light is flashing
Read the error message explaining the problem and its solution.
For more information, see Power light is flashing.
Incorrect print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive
an incorrect print cartridge message, follow these instructions.
Print cartridge problem message
If you receive a message stating there is a problem with the print cartridge, the print
cartridge might be faulty. Follow these instructions to resolve the problem.
"Print cartridge carriage is stalled"
Follow these steps if the printer stalls while you are printing a document.
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"Print cartridge is in the wrong slot"
If you receive this error message, the print cartridge is installed in the wrong side of
the print cartridge cradle.
Always install the tri-color print cartridge in the left print cartridge cradle compartment.
Install the black print cartridge in the right print cartridge cradle compartment.
"Printing in ink-backup mode"
When the printer detects that only one print cartridge is installed, ink-backup mode is
initiated. This printing mode lets you print with a single print cartridge, but it slows the
printer and affects the quality of printouts.
If you receive the ink-backup mode message and two print cartridges are installed in
the printer, verify that the protective piece of plastic tape has been removed from each
print cartridge. When plastic tape covers the print cartridge contacts, the printer
cannot detect that the print cartridge is installed.
Out of paper message
Follow the appropriate steps for the condition that exists.
If the paper tray is loaded
1. Verify the following:
– A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
– The paper tray is not overly full.
– The paper stack is touching the back of the paper tray.
2. Slide the paper guide so that it fits firmly against the edge of the paper.
3. Click Continue to resume printing.
If the paper tray is empty
1. Load paper in the paper tray.
2. Push the paper forward until it stops.
3. Slide the paper guide so that it fits firmly against the edge of the paper.
4. Click Continue to resume printing.
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Chapter 10
Power light is flashing
1 Power light
● If the Power light is on, the printer is either printing or ready to print.
● If the Power light is off, the printer is off.
● If the Power light is flashing, see the following information.
What the flashing light means
The Power light can flash for several reasons:
● The printer cover is open.
● The printer is out of paper.
● A problem exists with the printer, such as a paper jam or a problem with a print
cartridge.
If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools,
open the Printer Properties dialog box, click the Services tab, and then click the
Service this device button.
Use the printer tools to perform the following tasks:
● View estimated ink levels.
● Clean the print cartridges.
● Calibrate the printer.
● Print a test page.
● Perform other functions as needed.
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Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Best or maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print
quality. To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see the software update page.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the
hard drive, the printer processing time will be longer.
1. Verify that the computer hard disk space, RAM, and processor speed meet the
system requirements.
The system requirements are listed in the reference guide that came with the
printer.
2. Make space available on the hard drive by deleting unwanted files.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut
down your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
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11
Supplies
● Paper
● USB cables
Paper
To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film,
HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
USB cables
C6518A HP USB A-B 2-meter cable
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12
Specifications
● Printer specifications
Printer specifications
See the reference guide that came with your printer for complete printer
specifications, including this information:
● Types, sizes, and weights of paper and other printing media that can be used
with your printer
● Print speeds and resolutions
● Power requirements
● Computer operating system requirements
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13
Environmental information
● Environmental statement
● Print cartridge recovery
Environmental statement
Hewlett-Packard continuously improves the design processes of its deskjet printers to
minimize the negative impact on the office environment and on the communities
where printers are manufactured, shipped, and used.
Reduction and elimination
Paper use: This equipment is suitable for using recycled paper (in accordance with
EN 12281:2002).
Recycled paper: All paper documentation for this printer is printed on recycled paper.
Ozone: Ozone-depleting chemicals such as CFCs have been eliminated from Hewlett-
Packard's manufacturing processes.
Recycling
Design for recycling has been incorporated into this printer. The number of materials
has been kept to a minimum while ensuring proper functionality and reliability.
Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for efficient disassembly and repair.
Printer packaging: The packaging materials for this printer have been selected to
provide maximum protection for the least cost possible, while attempting to minimize
environmental impact and facilitate recycling. The rugged design of the HP Deskjet
printer assists in minimizing both packaging materials and damage rates.
Plastic parts: All major plastics and plastic parts are marked according to
international standards. All plastic parts used in the printer housing and chassis are
technically recyclable and all use a single polymer.
Product longevity: To ensure the longevity of your HP Deskjet printer, HP provides
the following:
● Extended warranty: Details can be found in the reference guide that came with
your printer.
● Replacement parts and consumables are available for a limited period after
production has stopped.
● Product take-back: To return this product to HP at the end of its useful life, go to
www.hp.com/recycle. To return empty print cartridges to HP, see print cartridge
recovery.
Note The extended warranty and product take-back options are not
available in all countries/regions.
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Recycling information for the European Union
Important recycling information for our customers in the European Union: To
preserve the environment, this product must be recycled after its useful life as
required by law. The symbol below indicates that this product may not be disposed in
the general trash. Please return the product for proper recovery/disposal to the
authorized collection location nearest to you. For more information regarding return
and recycling of HP products generally, please visit www.hp.com/hpinfo/
globalcitizenship/environment/recycle/index.html.
Energy consumption
This printer was designed with energy conservation in mind. Not only does this save
natural resources, but it also saves money without affecting the high performance of
the printer.
Energy consumption in standby mode: See the reference guide for energy
consumption specifications.
Energy consumption in off-mode: When the printer is off, an amount of energy is
still being consumed. Energy consumption can be prevented by turning the printer
power off, then disconnecting the end of the printer power cord from the electrical
source.
Print cartridge recovery
Customers interested in recycling their genuine HP print cartridges can participate in
HP's Planet Partner's Program for inkjet cartridges. HP offers this program in more
countries/regions than any other inkjet cartridge manufacturer in the world. This
program is provided as a free service to HP customers as an environmentally sound
solution for these products at end-of-life.
To participate, simply follow the directions provided on HP's Web site at this address:
www.hp.com/recycle. This service is not available in all countries/regions. Customers
may be asked for their name, phone number, and address.
Because HP's unique recycling processes are very sensitive to material
contamination, we cannot take back and recycle cartridges from other manufacturers.
The end products of the recycling process are used in the manufacture of new
products, and HP must ensure the composition of the material is consistent. To do
that, we recycle only HP original cartridges. This program does not extend to refilled
cartridges.
Returned cartridges are separated for purification into raw materials for use in other
industries to manufacture new products. Examples of products made from recycled
HP print cartridge materials include automobile parts, trays used in microchip
fabrication processes, copper wire, steel plates, and the precious materials used in
electronics. Depending on the model, HP is able to recycle up to 65% of the print
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Chapter 13
cartridge by weight. The remaining parts that cannot be recycled (ink, foam, and
composite parts) are disposed of in an environmentally responsible manner.
66 HP Deskjet 3900 series
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Index
A
aligning print cartridges 42
B
booklet printing 27
brochure printing 21
C
cleaning
print cartridges
automatically 43
print cartridges manually 44
printer body 44
contrast enhancement 15
custom paper size 34
D
default print settings 32
digital flash 15
digital photos 14
document is misprinted
document does not reflect
new print settings 55
document is printed off-
center or at an angle 55
envelope prints at angle 55
parts of the document are
missing or printed in the
wrong place 55
text and images are
misaligned 55
document printing 20
document prints slowly
best or maximum dpi
selected 61
computer does not meet
system requirements 61
multiple software programs
are open 61
printer is in ink-backup
mode 61
printer software is
outdated 61
dpi, maximum 15
duplexing 36
E
e-mail printing 18
envelope printing 21
environmental information
energy consumption 65
environmental statement
64
print cartridge recovery 65
recycling 64
recycling information for
the European Union 65
reduction and elimination
64
error messages
an error message appears
while the Power light is
flashing 58
incorrect print cartridge
message 58
out of paper message 58,
59
print cartridge carriage is
stalled 58
print cartridge is in the
wrong slot 59
print cartridge problem
message 58
printer not responding 58
printing in ink-backup
mode 59
there was an error writing
to USB port 58
two-way communication
cannot be established 58
estimated ink level 43
Exif Print 16
F
Fast/economical printing 31
G
general everyday printing 32
greeting card printing 22
H
Hewlett-Packard Company
notices 2
I
index card printing 26
Ink Status window 38
ink, removing ink from skin and
clothing 44
ink-backup mode 9
installing print cartridges 40
iron-on transfer printing 29
L
label printing 25
letter printing 19
low ink 43
M
maintenance
print cartridges 46
printer body 44
maximum dpi 15
P
page order, setting 33
paper jam 49
paper problems
printer does not feed
paper 50
paper tray 6
paper type, selecting 34
photo has an unwanted
border 57
photo has unwanted border
for small photo paper 57
photo paper, storing and
handling 16
photo printing
borderless photos 11
photos with a border 13
saving money 16
PhotoREt printing 15
photos do not print correctly
check the paper tray 53
User's guide 67
Page 70
check the printer
properties 53
photos, digital 14
postcard printing 23
poster printing 28
Power button and light 6
power light is flashing
if an error message
appears 60
if no error message
appears 60
what the flashing light
means 60
presentation printing 32
print cartridge problems
incorrect print cartridge 51
print cartridge is in the
wrong slot message 53
print cartridge problem
message 52
printing in ink backup mode
message 53
print cartridges
aligning 42
cleaning automatically 43
cleaning manually 44
installing 40
maintaining 46
ordering information 43
replacing 8
selection numbers 40
used with the printer 8
print preview 34
print quality 33
print quality is poor
blank pages print 54
print is faded 54
streaks and missing lines
54
print settings
changing 38
default settings 32
print task quick sets 35
printer features 5
printer is not printing 48
printer is stalled 51
printer prints on multiple
sheets at once
paper might be loaded
improperly 51
paper weight 51
printer properties 38
printer software updates,
download 39
printer Toolbox 46
printing
4800 x 1200 optimized
dpi 15
booklets 27
borderless photos 11
brochures 21
custom paper size 34
digital photos 14
documents 20
e-mails 18
envelopes 21
Exif Print 16
Fast/economical 31
general everyday printing
32
greeting cards 22
high quality 15
index cards and small
media 26
iron-on transfers 29
labels 25
letters 19
maximum dpi 15
multiple pages on single
sheet 33
PhotoREt 15
photos 11
photos with a border 13
postcards 23
posters 28
presentation printing 32
print preview 34
print quality 33
print settings 38
print task quick sets 35
selecting a paper type 34
setting the page order 33
tips 31
transparencies 24
two-sided printing 36
with one print cartridge 9
Printing Shortcuts tab 31
printing tips 31
problems with borderless
documents
borderless printing
guidelines 55
edge of the photograph is
faded 56
for small photo paper with
a tear off tab 57
image is printed at an
angle 56
R
Real Life technologies 14
red eye removal 15
removing ink from skin and
clothing 44
S
settings 38
sharpness 15
SmartFocus 15
smoothing 15
special features 4
specifications
printer specifications 63
supplies
paper 62
USB cables 62
T
Terms and conventions in
manual 2
test page, printing 43
Toolbox 46
transparency printing 24
troubleshooting
document is misprinted 55
document prints slowly 61
error messages 58
paper jam 49
paper problems 50
photo has an unwanted
border 57
photos do not print
correctly 53
power light is flashing 60
print cartridge problems 51
print quality is poor 54
printer is not printing 48
printer is stalled 51
printer prints on multiple
sheets at once 50
problems with borderless
documents 55
two-sided printing 36
68 HP Deskjet 3900 series
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Index
U
updates, download printer
software 39
USB
connecting to the printer 10
W
What's This help 38
User's guide 69
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70 HP Deskjet 3900 series
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