HP Color LaserJet 9500n Reference Guide

user reference

hp color LaserJet 9500n

hp color LaserJet 9500hdn

hp color LaserJet 9500n, hp color LaserJet 9500hdn

Note To take full advantage of this user reference guide, view and print it in color.

Keep this user reference guide near the printer for quick reference.

User Reference Guide

Use of this electronic document indicates that you accept the Copyright and

License terms. Copyright® 2003 Hewlett-Packard Company.

adaptation, or translation without prior written permission is prohib ited . A user of the Hewlett-Packard printer associated with this user reference guide is granted

a license to: a) print hard copies of this online reference guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to sell, resell, or otherwise distribute the hard copies; and b) place an electronic copy of this online reference guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL, and COMPANY users of the Hewlett-Packard printer associated with this online reference guide.

The information contained in this document is subject to change without notice. Edition 2, 06/2003 For full warranty and regulatory information, see the HP color LaserJet 9500 series user

guide.

2 ENWW

Trademark Credits

Acrobat®, Adobe®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated.

CorelDRAW™ is a trademark of Corel Corporation Limited HP-UX® Release 10.20 and later and HP-UX Release 11.00 and later (in both 32- and

64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

PANTONE®* is Pantone, Inc.’s check-standard trademark for color. TrueType™ is a U.S. trademark of Apple Computer , Inc. UNIX® is a registered trademark of The Open Group. E

NERGY STAR® is a U.S. registered service mark of the U.S. Environmental Protection

Agency.

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Contents

1 Printer setup

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Step 1. Remove the printer from its packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Step 2. Remove the packing materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Step 3. Check the contents of the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Step 4. Prepare the location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Step 5. Install the left bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Step 6. Identify the printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Step 7. Install the HP Paper Sample Guide (optional) . . . . . . . . . . . . . . . . . . . . . . . . . .20

Step 8. Install accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Step 9. Install the four print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Step 10. Install the transfer cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Step 11. Install the toner collection bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Step 12. Install the four image drums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Step 13. Load media in the input trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Step 14. Change the control panel overlay (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Step 15. Understand the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Understand the supplies-status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Step 16. Connect the power cable and turn on the printer. . . . . . . . . . . . . . . . . . . . . . . . 37

Configure the control panel display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Configure the input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Step 17. Print a demo page to verify that the printer is working . . . . . . . . . . . . . . . . . . .43

Step 18. Connect the printer interface cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Step 19. Print a configuration page to verify that the setup is correct . . . . . . . . . . . . . . .46

Step 20. Install the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Installing Windows® printing system software for networks . . . . . . . . . . . . . . . . . . 47

Installing Windows printing system software for direct connections . . . . . . . . . . . .48

Installing the software after the parallel cable has been connected . . . . . . . . . . . . 49

Installing the Macintosh printing system software for networks. . . . . . . . . . . . . . . .50

Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Step 21. Print a test page to verify the installation of the driver. . . . . . . . . . . . . . . . . . . .53

Step 22. Configure the printer and the default settings . . . . . . . . . . . . . . . . . . . . . . . . . .54

Configuring the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Setting the printer’s defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Relocating the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Before you move the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

After the printer is in its new location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

2 Printer basics

Features and benefits of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Interpreting indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Using control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Interpreting the lights on the accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Using the supplies status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Using the control panel help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Output devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Multifunction finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

3,000-sheet stapler/stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

3,000-sheet stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Printer drivers and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Printer drivers and software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Printer drivers and software for Macintosh computers . . . . . . . . . . . . . . . . . . . . . .74

Additional printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

3 Selecting and using media

Selecting high-quality media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Ordering supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Setting media type and size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Standard media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Custom media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Orienting media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Supported types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Recommended media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Selecting media for your document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Determining media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Supported media sizes for input and output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Paper-weight equivalence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Label construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Card stock construction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Printing on letterhead, prepunched paper, or preprinted paper (single-sided) . . .102

Printing on labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Printing on transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Printing on heavy paper and card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Glossy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Printing by type and size of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Benefits of printing by type and size of media. . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Custom versus Any Custom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Print modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Optimize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Storing media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Media-related print-quality issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

4 Printing

Using the printer driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Opening the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Changing the settings for a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Selecting the output bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Selecting an output bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Using the optional finisher or stapler/stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Selecting the stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Printing on both sides of paper (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Printing on envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

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Printing on special media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Printing on letterhead, prepunched paper, or preprinted paper (single-sided) . . .130

Printing on labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Printing on transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Printing on heavy paper and card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Creating the effect of a full-bleed image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Printing a cover or a different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Add a blank page (job separator page) or back cover to the end of a print job . . . . . . .136

Add a blank page to the beginning of all print jobs (job separator page) . . . . . . .136

Printing multiple pages on one side of a sheet of paper . . . . . . . . . . . . . . . . . . . . . . . . 138

Customizing the operation of tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Printing from tray 1 when the loaded paper is requested . . . . . . . . . . . . . . . . . . . 139

Manually feeding paper from tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Job storage features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Private jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Stored jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

QuickCopy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Proof and hold jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Printing with the optional HP Fast InfraRed Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Setting up to print with Windows (all versions) . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Setting up to print with Macintosh computers . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Printing a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Interrupting and resuming printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Printing a booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Setting registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

5 Using color and fonts

Using color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

HP ImageREt 4800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Managing color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Matching colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Four-color printing (CMYK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Using fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Installing fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Understanding the printer font defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Selecting fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Selecting PCL fonts at the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . .162

Printing a list of available printer fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Using PostScript fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using fonts on a network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Adding support for fonts to an optional printer hard disk or flash DIMM . . . . . . . . 163

Using special effects with typefaces (Windows only) . . . . . . . . . . . . . . . . . . . . . .164

6 Managing the printer

Embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using Printer Status and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Managing and configuring printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

HP Web Jetadmin software plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Customization utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Checking supplies levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using level indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Interpreting control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Life-expectancy of supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Ordering supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Ordering directly through the embedded Web server . . . . . . . . . . . . . . . . . . . . . . 176

Ordering through the Internet-Enabled Supplies Ordering Feature . . . . . . . . . . .176

Print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Image drums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Image transfer kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Image cleaning kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Image fuser kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Cleaning procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Cleaning the image transfer belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Cleaning the post charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Printer memory and expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Printer memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

EIO cards and mass storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

7 Problem solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Clearing jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Solving repeated media jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Understanding printer messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Interpreting control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Solving print-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Print-quality procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Solving persistent print-quality problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Print Quality Troubleshooting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Printer calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272

Solving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Selecting an alternate PPD (Macintosh only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Communicating with an HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Checking the printer configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Jetdirect page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Supplies status pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Usage page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

PCL or PS font list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

File directory page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Event log page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Printing a paper-path test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Firmware updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Appendix A Specifications

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

Physical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

Power requirements and circuit capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Acoustical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

Operating and storage environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Appendix B Control panel menus

Retrieve Job menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

Information menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

8 ENWW

Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Printing submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Print Quality submenu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315

System Setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316

Output Setup submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

I/O submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

Resets submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322

Diagnostics menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Appendix C Support information

Customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325

Information from the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Customer support and printer repair assistance . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Warranties and license. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Color print cartridge/image drum warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

HP software license terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .328

Environmental product stewardship program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Index

10 ENWW

Printer setup

Introduction

Thank you for purchasing the HP color LaserJet 9500 series printer. This document contains user information for the HP color LaserJet 9500n and HP color LaserJet 9500hdn.

HP color LaserJet 9500 configurations

HP color LaserJet 9500n HP color LaserJet 9500hdn

Product number C8546A C8547A Wide-format printing ability yes yes Internal prin t server HP Jetdirect

10/100Base-TX

Random-access memory (RAM)

Onboard memory 96 MB 96 MB Processor 500 megahertz (MHz) 500 MHz Trays

Internal duplex er (duplex printing accessory)

EIO hard disk available accessory 20 gigabytes (GB) Job- and Print-cost

accounting

128 megabytes (MB), expandable to 416 MB

two 500-sheet trays

●

(tray 2 and tray 3) one 100-sheet multipurpose

●

tray (tray 1)

availab le accessory yes

available only when optional hard disk is installed

HP Jetdirect 10/100Base-TX

256 MB, expandable to 416 MB

two 500-sheet trays

●

(tray 2 and tray 3) one 100-sheet

●

multipurpose tray (tray 1) one 2,000-sheet input tray

●

(tray 4)

yes

Output devices not available available accessories

1 Printer setup

Step 1. Remove the printer from its packaging

See the illustrations on the box lid for information about removing the printer from its packaging.

WARNING! The printer is heavy. Two people are required to roll the printer off of the pallet safely.

The HP color LaserJet 9500 series printer on its packing pallet

12 Introduction ENWW

Step 2. Remove the packing materials

Remove all of the packaging from the printer.

To remove the packaging

1 Remove the orange tape from the outside of the front doors

and from tray 1 on the right side of the printer.

2 Remove the protective film from the printer control panel. 3 Open each tray and remove the orange tape from the top,

inside edge of the tray, and also remove the orange plastic spacers inside the tray.

1 Printer setup

Step 3. Check the contents of the box

image drums

the printer

print cartridges

the software CD-ROM (including this user reference guide)

HP Paper Sample Guide

the user guide

the left bin

the toner collection bottle

the image transfer cleaner

the power cord

the control panel overlay (this part might be already installed)

the start guide

Package contents

Note The HP Jetdirect 10/100Base-TX print server is installed on all models. If you ordered a

different print server, it is shipped in a separate box.

Note A parallel cable and a network cable are not included.

Each of the four print cartridges contains toner in one of four colors: cyan, magenta, yellow, and black. Each print cartridge works with a matching image drum that contains the corresponding color. The following table identifies the colors.

Colors used in the print cartridges and image drums

yellow (Y) magenta (M) cyan (C) black (K)

14 Introduction ENWW

Step 4. Prepare the location

Operation and location requirements

Place the printer on a sturdy, level surf ace. Allow space around the printer so that the air vents on the left side, right side, and back of the printer are not blo cked. Include a space allowance around the printer for opening doors and clearing jams

Regulate the environment

The location you choose for your printer should have the following characteristics:

●

a well-ventilated area

● no exposure to chemicals, including ammonia, or direct sunlight

● a stable environment within the following ranges:

• recommended room temperature: 20° Celsius (C ) to 26° C (68°Fahrenheit [F] to 79° F)

• recommended relative humidity: 20 percent to 50 percent

• allowab le room temperature: 15° C to 30° C (59° F to 86° F)

• allowabl e relative humidity: 10 percent to 80 percent

Make sure that the location has an adequate power source

Determine the correct voltage for your printer by ch ec king the voltage rating (shown on the label on the back of the printer). The printer requires one of the following:

● 15-amp, 110- to 127-volt circuit

●

10-amp, 220- to 240-volt circuit

●

a stable environment—no abrupt temperature or humidity changes

Printer weight (without print cartridges or image drums)

●

HP color LaserJet 9500n printer: 100 kg (221 lb)

● HP color LaserJet 9500hdn printer: 130 kg (287 lb)

1 Printer setup

Physical requirements

Prepare a location f or the printer that allows for these physical requirements.

358 mm (14.1 inches)

682 mm (26.9 inches)

465 mm (18.3 inches)

767 mm (30.2 inches)

(17.9 inches)

455 mm

887 mm (34.9 inches)

HP color LaserJet 9500n printer dimensions (top and front views)

16 Introduction ENWW

358 mm (14.1 inches)

682 mm (26.9 inches)

465 mm (18.3 inches)

767 mm (30.2 inches)

455 mm

(17.9 inches)

1212 mm (47.8 inches)

HP color LaserJet 9500hdn dimensions (top and front views)

1 Printer setup

Step 5. Install the left bin

Remove the left bin from its packaging. Insert the left bin in the slot on the left side of the printer. Snap the bin into place.

The left (face-up) output bin

18 Introduction ENWW

Step 6. Identify the printer parts

The following illustrations show the locations and names of the important printer parts.

4 5

6 7

Printer parts (front and rear views)

12 13 14

1 the control panel 2 the left bin 3 the front doors 4 the power switch 5 tray 2 6 tray 3 7 high-capacity tray 4

(included with HP color LaserJet 9500hdn)

*Products labeled “IEEE” meet the standards established by the Institute of Electrical and Electronic Engineers.

8 the top bin 9 tray 1 10 three enhanced input/

output (EIO) slots

11 the HP Jetdirect print

server RJ-45 connector

12 the HP Jet-Link

connector

13 the HP Fast InfraRed

(FIR) connector

14 the foreign interface

harness (FIH) (access for third-party products and services)

15 the parallel cable

connector (IEEE-1284c)*

16 the accessory power

connector

17 the power-cord connector

1 Printer setup

Step 7. Install the HP Paper Sample Guide (optional)

Note This guide might already be installed on your printer.

Remove the HP Paper Sample Guide from its packaging. Open the left-front door of the printer. Slide the back cover of the paper sample guide int o the slot on the doo r. Close the printer door.

HP Paper Sample Guide

The

20 Introduction ENWW

Step 8. Install accessories

If you purchased paper-handling accessories, install them now using the instructions that are included with the accessories.

3,000-sheet stacker (C8084A) 3,000-sheet stapler/stacker (C8085A)

multifunction finisher (C8088A)

Optional accessories

duplex printing accessory (C9674A)

HP Fast InfraRed receiver (FIR)

1 Printer setup

Load staples

If you have purchased a stapler/stack er or multifunction finisher, use this procedure to load staples in the stapler/stacker or multifunction finisher. (In this example, the multifunct ion finisher is shown.)

To load staples

1 Move the stapler/stacker or multifunction finisher away from

the printer.

2 Open the stapler-unit door. 3 On the empty staple cartridge, squeeze the tabs together and

pull the empty cartridge out.

4 Insert the new staple cartridge so that it snaps into place.

continued on the next page

22 Introduction ENWW

5 Close the stapler-unit door. 6 Reattach the stapler/stacker or multifunction finisher to the

printer.

1 Printer setup

Step 9. Install the four print cartridges

The printer uses four print cartridges: yellow, magenta, cyan, and black. Use the following procedure to install the print cartridges. In this example, the yellow cartridge is being installed. The cartridges can be installed in any sequence, but each cartridge must be installed in the correct slot for that color.

To install the print cartridges

Note

Before you begin, you might want to remove your jewelry, which can snag on parts inside the printer.

1 Open the front doors of the printer. 2 Look for the blue lever that corresponds to the yellow print

cartridge, and turn the lever to the right.

3 Remove the yellow cartridge from its packaging.

CAUTION

If toner gets on your clothes o r hands, wash them with cold water. Hot water causes toner to adhere to fabric.

Note

Shaking the cartridge is not necessary, and no seals need to be to removed from the cartridge.

4 Align the arrow label on the top of the cartridge with the arrow

label above the emp ty slot. Slide the cartridge into the slot until it clicks.

Note

If the cartridge does not fit, make sure that you are installing the correct color cartridge in the correct slot.

5 Turn the blue lever to the left until it clicks into place. 6 Repeat this process to install the other three print cartridges.

24 Introduction ENWW

Step 10.Install the transfer cleaner

The printer uses an transfer cleaner that must be installed when the printer is set up for the first time. Follow these instructions to install the image transfer cleaner.

To install the transfer cleaner

1 Remove the transfer cleaner from its packaging.

Note

Make sure that the large, green lever is in the upright position.

2 Align the guide on the top of the transfer cleaner with the

notch in the printer.

3 Using the blue handle, firmly insert the transfer cleaner into

the printer until it clicks to a stop.

4 Rotate the blue transfer cleaner handle up and firmly push it

to the right until it snaps into place.

Note

If the handle does not snap into pl ace, mak e sure that the transfer cleaner is pushed all the way in.

1 Printer setup

Step 11.Install the toner collection bottle

The printer uses a toner collection bottle that must be installed when the printer is set up for the first time. Follow these instructions to install the toner collection bottle.

To install the toner collection bottle

1 Remove the toner collection bottle from its packaging. 2 Slide the toner collection bottle down and snap it into place

against the printer.

Note

If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in the upright position.

26 Introduction ENWW

Step 12.Install the four image drums

The printer uses four image drums: y ellow, magenta, cyan, and black. Use the following procedure to install the image drums. In this example, the yellow drum is being installed. The drums can be installed in any sequence, but each drum must be installed in the correct slot for that color.

To install the image drums

1 Swing the large, green lever down.

2 Rotate the blue dial up until it clicks and the image drum door

unlatches.

3 Open the image drum door completely. Remove any

styrofoam packing material that you find inside.

4 Remove the yellow drum from its packaging.

CAUTION

Do not remo ve the protective cover on the underside of the drum until step 7. Do not touch the green component inside the drum cartridge.

CAUTION

If toner gets on your clothes or hands, wash them in cold water. Hot water causes toner to adhere to fabric.

5 Place the drum on a level surf ace. Pull the orange ring on the

end of the drum all the way out to remov e the se al from inside the drum. Pull the orange handle on the top of the drum to remove the protective sheet, the silica gel pack, and the orange tape and discard them. Pull the two orange rings on the side of the drum to remove them.

Note

Do not shake the drum.

1 Printer setup

6 Make sure that the four blue levers above the image-drum

door are in the horizontal position. Align the yellow drum with the correct slot, arrow-en d first. Rest the end of the drum flat on the image-drum door.

Note

The four blue levers must be in the horizontal position so that the image drums can be installed.

7 Hold the gray protectiv e cover in place with one hand and use

the palm of your other hand to slide the drum firmly and completely into the printer.

Note

If the drum does not fit into the slot, make sure that you are installing the correct color drum in the correct slot, and that you have the drum aligned correctly.

8 Repeat this process to install the remaining three image

drums.

9 Close the image-d rum door, pressing the tabs at the top of

the door until they click into place.

10 Rotate the blue dial downward until it stops. 11 Swing the large, green lever up. Close the front doors.

Note

If you cannot rotate the green lever up, make sure that the image drums are completely inserted into the printer, that the image drum door is closed securely, and that the image transfer cleaner is completely in place.

28 Introduction ENWW

+ 320 hidden pages