HP Color LaserJet 9500 Software Reference Guide
software
technical
reference
hp color LaserJet 9500
hp Color LaserJet 9500 series printers
software technical reference
Copyright
(c) 2003 Copyright Hewlett-Packard
Development Company, LP
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
Edition 1, 6/2003
The information contained herein is
subject to change without notice.
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in the express warranty statements
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services. Nothing herein should be
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liable for technical or editorial errors
or omissions contained herein.
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Table of Contents
List of tables
List of figures
1 Purpose and scope
Introduction.............................................................................................................................................21
HP LaserJet Color 9500 series printer models.......................................................................................21
2 Software description
Introduction.............................................................................................................................................23
Supported operating systems.................................................................................................................23
Additional operating environments.........................................................................................................23
Technology background information.......................................................................................................24
HP LaserJet printer drivers...................................................................................................................24
HP LaserJet user documentation.........................................................................................................24
Adobe(R) Acrobat Reader(R)............................................................................................................24
HP LaserJet guides...........................................................................................................................25
HP Color LaserJet 9500 printing-system install notes.......................................................................25
HP Jetdirect Administrator's Guide....................................................................................................25
HP Color LaserJet 9500 printing-system release notes.....................................................................25
Bidirectional communication................................................................................................................25
Driver Autoconfiguration.......................................................................................................................29
Windows 2000, Windows XP, and Windows Server 2003................................................................29
Windows 9.x, Windows Me, and Windows NT 4.0............................................................................30
HP Embedded Web Server .................................................................................................................32
Information tab...................................................................................................................................33
Device status.....................................................................................................................................33
Configuration information .................................................................................................................34
Links to off-printer solutions...............................................................................................................35
Settings tab.....................................................................................................................................35
Remote printer configuration...........................................................................................................36
Networking tab................................................................................................................................37
Configuration................................................................................................................................37
Security.........................................................................................................................................37
Diagnostics...................................................................................................................................37
Network settings...........................................................................................................................38
Configurable e-mail alerts..................................................................................................................38
E-mail command and response.........................................................................................................38
Software Technical Reference ENWW 3
Printer Status and Alerts...................................................................................................................39
Remote firmware update...................................................................................................................43
Determining the current level of firmware.......................................................................................43
Downloading the new firmware from the HP Web site...................................................................44
Downloading the new firmware to the printer.................................................................................44
Remote firmware update through a local Windows port..............................................................44
Windows 95, Windows 98, or Windows Me..............................................................................44
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003..............................45
Remote firmware update through a Windows network..................................................................45
Remote firmware update for UNIX systems...................................................................................46
Remote firmware update using FTP on a direct network connection.............................................46
Windows operating systems........................................................................................................46
Mac operating systems................................................................................................................47
Remote firmware update using FTP through a browser.................................................................47
Remote firmware update using Fetch (Mac OS 8.6 and OS 9. x only)...........................................48
Remote firmware update using the HP LaserJet Utility (Mac OS 8.6 and OS 9. x only).................48
Remote firmware update using the LPR command .......................................................................49
Using HP Web JetAdmin to download the firmware to the printer.................................................49
Printer messages during firmware update......................................................................................50
Troubleshooting a firmware update................................................................................................50
Printing .PDF documents from a command line...............................................................................51
Command-line printing using a local Windows port.......................................................................51
Windows 95, Windows 98, or Windows Me.................................................................................51
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003.................................52
Command-line printing using a Windows network.........................................................................52
Command-line printing using UNIX systems..................................................................................52
Command-line printing using FTP on a direct network connection................................................52
Windows operating systems........................................................................................................53
Mac operating systems................................................................................................................53
File printing using FTP through a browser......................................................................................54
File printing using Fetch (Mac OS 8.6 and OS 9. x only)................................................................54
File printing using the HP LaserJet Utility (Mac OS 8.6 and OS 9. x only).....................................54
Command-line printing using the LPR command ..........................................................................55
Euro character.....................................................................................................................................55
Printing-system components...............................................................................................................56
Printing system and installer.............................................................................................................56
HP Color LaserJet 9500 software CD-ROM for Windows systems................................................56
Installer features.............................................................................................................................57
Installable components.....................................................................................................................58
Printer drivers.................................................................................................................................58
PCL 5c, PCL 6, and PS drivers ...................................................................................................58
Windows 95, 98, Me, NT 4.0, 2000, XP, and Server 2003 driver versions..................................58
Macintosh and Macintosh-compatible system-driver versions.......................................................59
Additional driver availability............................................................................................................59
Additional productivity tools...............................................................................................................59
HP Web Registration......................................................................................................................59
HP Web JetAdmin..........................................................................................................................60
4 Software Technical Reference ENWW
3 Printer driver features
Introduction..........................................................................................................................................63
HP traditional PCL 6 and PCL 5c driver features................................................................................63
Access to drivers...............................................................................................................................63
Help system .....................................................................................................................................64
What's this? Help...........................................................................................................................64
Context-sensitive Help....................................................................................................................64
Constraint messages......................................................................................................................64
Bubble Help......................................................................................................................................65
Finishing tab features........................................................................................................................66
Print Task Quick Sets.....................................................................................................................66
Default Print Settings...................................................................................................................68
User Guide Print Settings............................................................................................................69
Type new Quick Set name here..................................................................................................69
Document Options..........................................................................................................................70
Print on Both Sides check box.....................................................................................................70
Automatically printing on both sides..........................................................................................70
Flip Pages Up..............................................................................................................................71
Booklet printing............................................................................................................................71
Book and booklet printing..........................................................................................................71
Printing a Booklet....................................................................................................................71
Printing a book........................................................................................................................72
Staple check box..........................................................................................................................73
Stapling Options dialog box ......................................................................................................73
Fold/Saddle Stitch option........................................................................................................73
Pages per Sheet..........................................................................................................................74
Print Page Borders.......................................................................................................................74
Page Order..................................................................................................................................74
Document preview image...............................................................................................................75
Print Quality....................................................................................................................................75
Print Quality Details for the PCL 6 driver.....................................................................................76
Current Settings group box.......................................................................................................76
Graphics Settings group box.....................................................................................................77
Output Settings.........................................................................................................................77
Resolution...............................................................................................................................77
Scale Patterns (WYSIWYG)...................................................................................................77
Print all Text as Black.............................................................................................................77
Font Settings group box............................................................................................................77
Print Quality Details for the PCL 5c driver....................................................................................78
Current Settings group box.......................................................................................................78
Graphics Settings group box.....................................................................................................78
Output Settings.........................................................................................................................79
Resolution...............................................................................................................................79
Scale Patterns (WYSIWYG)...................................................................................................79
Print all Text as Black.............................................................................................................79
Font Settings group box............................................................................................................79
Effects tab features ..........................................................................................................................80
Print Task Quick Sets.....................................................................................................................80
Fit to Page group box.....................................................................................................................81
Print Document On setting...........................................................................................................81
Software Technical Reference ENWW 5
Scale to Fit option........................................................................................................................81
% of Normal Size option..............................................................................................................81
Document preview image...............................................................................................................82
Watermarks....................................................................................................................................82
Current watermarks.....................................................................................................................83
Watermark message...................................................................................................................84
Message angle.............................................................................................................................84
Font attributes..............................................................................................................................84
Name.........................................................................................................................................84
Color..........................................................................................................................................84
Shading.....................................................................................................................................84
Size...........................................................................................................................................85
Default settings..........................................................................................................................85
Paper tab features ...........................................................................................................................86
Print Task Quick Sets.....................................................................................................................87
Document preview image...............................................................................................................87
Printer image..................................................................................................................................87
All Pages minitab set......................................................................................................................88
Using the First Page and Other Pages minitabs..........................................................................89
First Page minitab........................................................................................................................90
Use different paper for first page check box..............................................................................90
Size is: drop-down menu...........................................................................................................90
Custom button...........................................................................................................................91
Name drop-down menu..........................................................................................................91
Dynamic command button......................................................................................................92
Width and height controls.......................................................................................................93
Custom width and height control limits...................................................................................93
Paper and envelope icons....................................................................................................93
Measurement Units button......................................................................................................94
Close button ...........................................................................................................................94
Source is: drop-down menu......................................................................................................94
Type Is......................................................................................................................................95
Other Pages minitab....................................................................................................................96
Source is: drop-down menu......................................................................................................96
Type is: drop-down menu..........................................................................................................96
Back Cover minitab......................................................................................................................97
No Back Cover option button....................................................................................................97
Use the first page source option button.....................................................................................97
Use an alternate source option button......................................................................................97
Source is: drop-down menu....................................................................................................98
Type is: drop-down menu.......................................................................................................98
Destination tab features ...................................................................................................................98
Print Task Quick Sets.....................................................................................................................99
Destination Features......................................................................................................................99
Job Storage Settings dialog box..................................................................................................99
Job Storage mode.....................................................................................................................100
Off...........................................................................................................................................100
Proof and Hold........................................................................................................................100
Private Job..............................................................................................................................100
Using a PIN for Private Job..................................................................................................100
Quick Copy..............................................................................................................................101
6 Software Technical Reference ENWW
Stored Job...............................................................................................................................101
Job notification options..............................................................................................................101
User Name..............................................................................................................................101
Job Name................................................................................................................................102
PIN..........................................................................................................................................102
Using Job Storage options when printing..................................................................................102
Releasing private jobs stored at the printer.............................................................................102
Deleting a print job..................................................................................................................103
Output bin options........................................................................................................................103
Options......................................................................................................................................103
Document preview image.............................................................................................................103
Printer image................................................................................................................................104
Basics tab features ........................................................................................................................105
Print Task Quick Sets...................................................................................................................105
Copies..........................................................................................................................................106
Orientation ...................................................................................................................................106
Document preview image.............................................................................................................106
About button.................................................................................................................................107
Driver extensions.......................................................................................................................107
Color tab features...........................................................................................................................108
Print Task Quick Sets...................................................................................................................108
Document preview image.............................................................................................................109
Color options................................................................................................................................109
Manual color settings.................................................................................................................110
Configure tab features ...................................................................................................................112
Printer Model group box...............................................................................................................113
Printer model defaults................................................................................................................113
HP Color LaserJet 9500n........................................................................................................113
On the Configure tab............................................................................................................113
On the More Configuration Options dialog box.....................................................................113
HP Color LaserJet 9500hdn....................................................................................................113
On the Configure tab............................................................................................................113
On the More Configuration Options dialog box.....................................................................114
Paper-handling options.................................................................................................................114
Duplexing unit............................................................................................................................114
Mopier enabled..........................................................................................................................114
Optional Paper Destinations......................................................................................................115
Optional Paper Sources.............................................................................................................115
Other options................................................................................................................................115
More configuration options.........................................................................................................115
Storage....................................................................................................................................116
Fonts.......................................................................................................................................116
Ignore Application Collation.....................................................................................................118
Printer memory........................................................................................................................118
Include types in application source list....................................................................................118
Automatic configuration................................................................................................................119
Printer image................................................................................................................................119
NT Forms tab features ...................................................................................................................120
Configuring the trays....................................................................................................................121
HP traditional PS driver features.......................................................................................................121
Adobe PostScript (R) 3 (TM) emulation support for the HP Color LaserJet 9500 series printer.....121
Software Technical Reference ENWW 7
What's this Help..............................................................................................................................121
Page Setup tab features.................................................................................................................122
Advanced tab features ...................................................................................................................123
Job Storage tab features.................................................................................................................124
Job Storage Mode........................................................................................................................125
Off..............................................................................................................................................125
Proof and Hold...........................................................................................................................125
Private Job.................................................................................................................................125
Quick Copy................................................................................................................................125
Stored Job.................................................................................................................................126
Using a PIN for the Private Job option.......................................................................................126
Job Identification..........................................................................................................................126
User Name.................................................................................................................................126
Job Name..................................................................................................................................127
Using Job Storage options when printing.....................................................................................127
Releasing private jobs stored at the printer...............................................................................127
Deleting a print job.....................................................................................................................128
Device Settings tab features ..........................................................................................................128
Form to Tray Assignment.............................................................................................................129
Font Substitution Table................................................................................................................130
Available PostScript Memory........................................................................................................130
Output Protocol............................................................................................................................130
Send Ctrl-D Before Each Job.......................................................................................................130
Send Ctrl-D After Each Job..........................................................................................................130
Job Timeout..................................................................................................................................130
Wait Timeout................................................................................................................................130
Minimum Font Size to Download as Outline.................................................................................130
Maximum Font Size to Download as Bitmap................................................................................131
Installable Options........................................................................................................................131
HP PCL 6, PCL 5c, and PS unidriver features..................................................................................132
Access to drivers.............................................................................................................................132
Help system ...................................................................................................................................132
What's this? Help.........................................................................................................................132
Context-sensitive Help..................................................................................................................132
Incompatible Print Settings (constraint) messages......................................................................132
Advanced tab features....................................................................................................................134
Paper/Output settings...................................................................................................................134
Paper Size.................................................................................................................................135
Creating custom paper sizes...................................................................................................135
Copy Count ...............................................................................................................................135
Collated...................................................................................................................................135
Graphic settings............................................................................................................................135
Image Color Management.........................................................................................................135
ICM Method.............................................................................................................................136
ICM Intent................................................................................................................................136
TrueType Font (PS only)............................................................................................................136
Document Options........................................................................................................................136
Advanced Printing Features.......................................................................................................136
Color Printing Mode (PCL 6 and PCL 5c only)...........................................................................137
Print Optimizations.....................................................................................................................137
PostScript Options (PS only)......................................................................................................137
8 Software Technical Reference ENWW
PostScript Output Option.........................................................................................................137
TrueType Font Download Option............................................................................................137
PostScript Language Level.....................................................................................................137
Send PostScript Error Handler................................................................................................137
Mirrored Output.......................................................................................................................137
Printer Features.........................................................................................................................138
Print All Text as Black.............................................................................................................138
Send TrueType as Bitmap (PCL 6 and PCL 5c only)..............................................................138
Graphics Mode (PCL 5c only).................................................................................................138
Print on Backside....................................................................................................................138
Layout Options...........................................................................................................................138
Orientation...............................................................................................................................138
Page Order..............................................................................................................................139
Paper/Quality tab features..............................................................................................................139
Print Task Quick Sets...................................................................................................................140
Default Print Settings.................................................................................................................141
User guide print settings............................................................................................................142
Type new Quick Set name here................................................................................................142
Paper options...............................................................................................................................143
Use different paper....................................................................................................................143
First Page and Other Pages......................................................................................................143
Back cover.................................................................................................................................143
Source is....................................................................................................................................143
Type is.......................................................................................................................................144
Document preview image.............................................................................................................145
Finishing tab features......................................................................................................................146
Print Task Quick Sets...................................................................................................................146
Document Options........................................................................................................................147
Print on Both Sides option.........................................................................................................147
Automatically printing on both sides........................................................................................147
Flip Pages Up............................................................................................................................148
Booklet layout............................................................................................................................148
Book and booklet printing........................................................................................................148
Printing a Booklet using Booklet Layout...............................................................................148
Printing a book using Booklet Layout...................................................................................149
Pages per Sheet........................................................................................................................149
Print Page Borders.....................................................................................................................149
Page Order................................................................................................................................149
Document preview image.............................................................................................................150
Stapling options............................................................................................................................150
Rotate by 180 degrees.................................................................................................................150
Effects tab features ........................................................................................................................151
Print Task Quick Sets...................................................................................................................152
Resizing Options..........................................................................................................................152
Print Document On setting.........................................................................................................152
Scale to Fit option......................................................................................................................153
% of Normal Size option............................................................................................................153
Watermarks....................................................................................................................................153
Watermarks drop-down menu......................................................................................................154
First Page Only option..................................................................................................................154
Edit button (Watermark Details)...................................................................................................155
Software Technical Reference ENWW 9
Current Watermarks..................................................................................................................156
Watermark Message..................................................................................................................156
Message Angle..........................................................................................................................156
Document preview image..........................................................................................................156
Font Attributes............................................................................................................................157
Name.......................................................................................................................................157
Color........................................................................................................................................157
Shading...................................................................................................................................157
Size.........................................................................................................................................157
Style........................................................................................................................................158
Destination tab features..................................................................................................................158
Print Task Quick Sets...................................................................................................................159
Destination Features group box...................................................................................................159
Job Storage Mode......................................................................................................................160
Off...........................................................................................................................................160
Proof and Hold........................................................................................................................160
Private Job..............................................................................................................................160
Using a PIN for Private Job.....................................................................................................160
Quick Copy..............................................................................................................................161
Stored Job...............................................................................................................................161
Require PIN to Print option......................................................................................................161
Job Notification Options..........................................................................................................161
Job ID restrictions.................................................................................................................161
User Name group box.............................................................................................................162
Windows User Name............................................................................................................162
Custom.................................................................................................................................162
Job Name group box...............................................................................................................162
Automatic option button........................................................................................................162
Custom option button and text box.......................................................................................162
Using Job Storage options when printing................................................................................162
Releasing private jobs stored at the printer..........................................................................163
Deleting a print job................................................................................................................163
Document preview image.............................................................................................................163
Color tab features...........................................................................................................................164
Print Task Quick Sets...................................................................................................................164
Color options................................................................................................................................164
Automatic color settings.............................................................................................................165
Manual color settings.................................................................................................................165
Neutral Grays..........................................................................................................................166
Halftone...................................................................................................................................166
RGB Color...............................................................................................................................166
General color setting...............................................................................................................167
Document preview image.............................................................................................................167
Device Settings tab features...........................................................................................................167
Form to Tray Assignment.............................................................................................................169
External Fonts (PCL 6 and PCL 5c only)......................................................................................170
Installing external fonts..............................................................................................................170
Removing external fonts............................................................................................................170
Font Substitution Table (PS only).................................................................................................171
PostScript Device Settings (PS only)............................................................................................171
Available PostScript Memory.....................................................................................................171
10 Software Technical Reference ENWW
Output Protocol..........................................................................................................................171
Send Ctrl + D Before Each Job..................................................................................................171
Send Ctrl + D After Each Job.....................................................................................................171
Convert Gray Text to PostScript Gray........................................................................................171
Convert Gray Graphics to PostScript Gray................................................................................172
Add Euro Currency Symbol to PostScript Fonts........................................................................172
Job Timeout...............................................................................................................................172
Wait Timeout.............................................................................................................................172
Minimum Font Size to Download as Outline..............................................................................172
Maximum Font Size to Download as Outline.............................................................................172
Installable Options........................................................................................................................172
Tray 4.........................................................................................................................................173
Duplex Unit (for 2-Sided Printing)..............................................................................................173
Accessory Output Bin................................................................................................................173
Printer Memory..........................................................................................................................173
Printer Hard Disk........................................................................................................................173
Storage......................................................................................................................................173
Mopier Mode..............................................................................................................................174
Mopier mode and collation......................................................................................................174
About tab.........................................................................................................................................175
Structure and availability of the software CD-ROM...........................................................................176
In-box file layout..............................................................................................................................176
HP LaserJet software CD-ROM, Windows partition.....................................................................176
HP LaserJet software CD-ROM, Macintosh partition....................................................................176
Availability and fulfillment................................................................................................................176
In-box CD-ROMs..........................................................................................................................177
Web ordering.............................................................................................................................177
Web deployment..........................................................................................................................177
Printing-system software............................................................................................................178
Standalone drivers.....................................................................................................................178
Point-and-print bundles..............................................................................................................178
Other operating systems............................................................................................................178
Software component availability...................................................................................................179
Software component localization..................................................................................................181
Driver feature comparison in various operating systems ..................................................................185
Job stream output...........................................................................................................................185
Stream output modes.....................................................................................................................185
Connectivity....................................................................................................................................185
Bidirectional communication...........................................................................................................186
HP Driver Preconfiguration.............................................................................................................186
UI features......................................................................................................................................186
Help features...................................................................................................................................187
Constraint support...........................................................................................................................187
Document layout ............................................................................................................................187
Job storage.....................................................................................................................................188
Custom preference storage/recall...................................................................................................188
Print controls...................................................................................................................................189
Watermarks....................................................................................................................................190
Paper sizes.....................................................................................................................................190
Paper types.....................................................................................................................................191
Paper sources.................................................................................................................................191
Software Technical Reference ENWW 11
Alternative source/paper type.........................................................................................................192
Printing destination.........................................................................................................................192
Installable options...........................................................................................................................192
PS-specific features........................................................................................................................192
4 Installing Windows printing system components
Introduction........................................................................................................................................195
Supported operating systems............................................................................................................195
System requirements.........................................................................................................................195
Font support......................................................................................................................................196
Basic fonts......................................................................................................................................196
Default fonts....................................................................................................................................196
Installation instructions......................................................................................................................200
General installation for Windows 95, 98, Me, NT 4.0, 2000, XP, and 2003....................................200
Installing from the printing-system CD-ROM................................................................................200
Installing from a network or from downloaded files......................................................................200
Detailed Windows installation.........................................................................................................200
Typical Installation dialog box sequence......................................................................................200
Custom Installation.......................................................................................................................219
Product registration (HP WebReg) ..............................................................................................221
Customization Utility for Windows................................................................................................230
Silent installer.............................................................................................................................230
Customized silent installer.........................................................................................................230
HP preconfiguration...................................................................................................................230
Command-line silent install........................................................................................................230
Method 1: Command line........................................................................................................231
Method 2: SETUP.LST............................................................................................................231
Driver-only installation..................................................................................................................231
Point and Print installation for Windows 95, 98, Me, NT 4.0, 2000, XP, and 2003.......................232
Setting a default printer...................................................................................................................233
Windows 3.1x.................................................................................................................................233
5 Installation for Macintosh, IBM OS/2, and Linux operating systems
Introduction........................................................................................................................................235
System requirements.........................................................................................................................235
Macintosh........................................................................................................................................235
IBM OS/2........................................................................................................................................235
Linux...............................................................................................................................................235
Macintosh..........................................................................................................................................236
Macintosh component descriptions.................................................................................................236
HP LaserJet PPDs........................................................................................................................236
PDEs (Mac OS X only, 10.1 and later).........................................................................................236
HP LaserJet Utility........................................................................................................................236
Install notes..................................................................................................................................236
ColorSync profiles........................................................................................................................236
Online help...................................................................................................................................236
Screen fonts (Mac OS classic).....................................................................................................236
Font support...............................................................................................................................237
Installing the Macintosh printing system.........................................................................................240
To install the HP LaserJet printer software for the Macintosh OS................................................240
12 Software Technical Reference ENWW
To set up an AppleTalk networked printer with Mac OS 8.6 through 9.x ....................................240
To set up a printer with Mac OS X................................................................................................241
To set up an IP/LPR networked printer with Mac OS 8.6 through 9.x..........................................241
To set up a USB direct printer connection with Mac OS 8.6 through 9.x......................................241
Uninstalling the Macintosh printing system.....................................................................................241
In-box disk layout............................................................................................................................241
Folders and files added through installation of the HP Color LaserJet 9500 software (Mac OS) ...242
Mac OS Classic installation.............................................................................................................243
Main Install dialog box sequence.................................................................................................243
HP LaserJet Screen Fonts Installer dialog box sequence............................................................247
Mac OS X installation......................................................................................................................249
Main Install dialog box sequence.................................................................................................249
IBM OS/2 Warp 3.0 and later............................................................................................................253
OS/2 installation instructions...........................................................................................................253
Installing a printer in OS/2 when the printer object is missing .....................................................253
Installing a printer in OS/2 with a pre-existing printer object on desktop......................................253
Font support....................................................................................................................................254
Changing a printer driver in the printer object.................................................................................255
Changing the printer properties.......................................................................................................255
Changing the job properties ...........................................................................................................255
6 Engineering Detail
Introduction........................................................................................................................................257
Media attributes.................................................................................................................................257
Paper sources and destinations......................................................................................................257
Paper-tray configurations................................................................................................................258
Paper-source commands................................................................................................................258
Media types and sizes.....................................................................................................................258
PCL 6 and PCL 5c custom paper sizes..........................................................................................262
Paper type commands.................................................................................................................263
Print server operating system migration............................................................................................263
Background information and terminology.......................................................................................264
Version 2 driver............................................................................................................................264
Version 3 driver............................................................................................................................264
Point and Print in a mixed operating system environment..............................................................265
Symptoms of driver incompatibility in a mixed OS environment.....................................................266
Migration strategies.........................................................................................................................268
Strategy 1: Use Windows NT 4.0 drivers to support all clients.....................................................268
Strategy 2: Use Windows NT 4.0 drivers to support all clients.....................................................268
Strategy 3: Use a mix of version-2 and version-3 drivers to support all clients............................268
Frequently asked questions............................................................................................................272
Reference.......................................................................................................................................274
Index
Software Technical Reference ENWW 13
List of tables
Table 1: Features of the HP Color LaserJet 9500 series printer models ............................................21
Table 2: Bidirectional communication availability in Microsoft Windows and Microsoft Share ...........26
Table 3: Bidirectional communication availability in Novell Netware environments ............................26
Table 4: Enterprise Autoconfiguration availability in Microsoft Windows and Microsoft Share ...........27
Table 5: Enterprise Autoconfiguration availability in Novell Netware environments ...........................28
Table 6: Printer Status and Alerts availability in Microsoft Windows and Microsoft Share .................28
Table 7: Printer Status and Alerts availability in Novell Netware environments ..................................29
Table 8: Driver Autoconfiguration defaults in Windows operating systems ........................................31
Table 9: Drivers that support Enterprise AutoConfiguration ...............................................................32
Table 10: Update messages................................................................................................................50
Table 11: Troubleshooting a firmware update ....................................................................................50
Table 12: Troubleshooting a firmware update failure .........................................................................51
Table 13: HP Web JetAdmin support .................................................................................................60
Table 14: Print Task Quick Set default values for the HP Color LaserJet 9500 printer ......................68
Table 15: Page orientation..................................................................................................................71
Table 16: Name drop-down menu text strings ....................................................................................92
Table 17: Custom width and height limits for the HP Color LaserJet 9500 series printer ...................93
Table 18: Close dialog box text strings ...............................................................................................94
Table 19: Printer behavior with Ignore Application Collation settings ...............................................118
Table 20: Print Task Quick Set default values for the HP LaserJet 9500 printer ..............................141
Table 21: Page orientation................................................................................................................148
Table 22: Driver Mopier mode and collation settings ........................................................................174
Table 23: CD-ROM versions..............................................................................................................177
Table 24: Software component availability for HP Color LaserJet 9500 printer ................................179
Table 25: Software component localization by language, A-I ...........................................................181
Table 26: Software component localization by language, J-Z ..........................................................183
Table 27: Driver support for job stream output feature .....................................................................185
Table 28: Driver support for stream output modes feature ...............................................................185
Table 29: Driver support for connectivity features ............................................................................185
Table 30: Driver support for bidirectional communication features ...................................................186
Table 31: Driver support for HP Driver Preconfiguration ..................................................................186
Table 32: Driver support for UI features............................................................................................186
Table 33: Driver support for Help features.........................................................................................187
Table 34: Driver support for constraints.............................................................................................187
Table 35: Driver support for document layout features......................................................................187
Table 36: Driver support for job storage features .............................................................................188
Table 37: Driver support for custom preference storage/recall features ...........................................188
Table 38: Driver support for print controls.........................................................................................189
Table 39: Driver support for watermarks feature ..............................................................................190
Table 40: Driver support for paper sizes............................................................................................190
Table 41: Driver support for paper types...........................................................................................191
14 Software Technical Reference ENWW
Table 42: Driver support for paper sources.......................................................................................191
Table 43: Driver support for alternate source/paper type feature .....................................................192
Table 44: Driver support for printing destination feature ...................................................................192
Table 45: Driver support for installable options ................................................................................192
Table 46: Driver support for PS-specific features .............................................................................192
Table 47: Default fonts......................................................................................................................196
Table 48: Additional PS 3 fonts.........................................................................................................197
Table 49: Choose Setup Language dialog box text strings ..............................................................201
Table 50: Setup dialog box text strings .............................................................................................202
Table 51: Welcome dialog box text strings .......................................................................................203
Table 52: HP Software License Agreement dialog box text strings ..................................................204
Table 53: Web Update dialog box text strings ..................................................................................205
Table 54: Type of Connection dialog box text strings .......................................................................206
Table 55: Select Port dialog box text strings ....................................................................................207
Table 56: Network Setup dialog box text strings ..............................................................................208
Table 57: Network Printer Configuration dialog box text strings .......................................................209
Table 58: Identify Printer dialog box text strings ...............................................................................211
Table 59: Specify Network Path dialog box text strings ....................................................................212
Table 60: Set Network Communication Mode dialog box text strings ..............................................213
Table 61: Model dialog box text string ..............................................................................................214
Table 62: Installation Type dialog box text strings ............................................................................215
Table 63: Printer Name dialog box text strings .................................................................................216
Table 64: Printer Sharing dialog box text strings ..............................................................................217
Table 65: Finish dialog box text strings ............................................................................................218
Table 66: Exit Setup dialog box text strings ......................................................................................219
Table 67: Custom Installation dialog box text strings .......................................................................220
Table 68: Hewlett-Packard's Electronic Registration text strings ......................................................222
Table 69: Welcome to Hewlett-Packard's Registration dialog box text strings .................................223
Table 70: Hewlett-Packard's Electronic Registration dialog box text strings (1 of 3) ........................225
Table 71: Hewlett-Packard's Electronic Registration dialog box text strings (2 of 3) ........................227
Table 72: Hewlett-Packard's Electronic Registration dialog box text strings (3 of 3) ........................228
Table 73: Exiting registration text strings ..........................................................................................229
Table 74: Windows servers with Windows clients ............................................................................232
Table 75: HP LaserJet for Macintosh installer splash screen dialog box text strings ........................243
Table 76: HP LaserJet Installer dialog text strings (easy install) .......................................................244
Table 77: HP LaserJet Installer dialog text strings (custom install) ..................................................245
Table 78: Installing dialog text strings ...............................................................................................246
Table 79: Installation successful dialog text strings ..........................................................................246
Table 80: HP LaserJet Screen Fonts splash screen dialog text strings ............................................247
Table 81: HP LaserJet Screen Fonts installer dialog text strings (1 of 2) .........................................248
Table 82: HP LaserJet Screen Fonts installer dialog text strings (2 of 2) .........................................248
Table 83: Installation was successful dialog text strings ...................................................................248
Table 84: HP LaserJet for Macintosh installer splash screen dialog box text strings ........................249
Table 85: HP LaserJet Installer dialog text strings (easy install) .......................................................250
Table 86: HP LaserJet Installer dialog text strings (custom install) ..................................................251
Table 87: Installing dialog text strings ...............................................................................................252
Table 88: HP Color LaserJet 9500 series printers paper sources and destinations .........................257
Table 89: Paper tray configurations for the HP Color LaserJet 9500 series printers ........................258
Table 90: Paper-source commands .................................................................................................258
Table 91: Supported features and attributes by driver ......................................................................258
Table 92: Supported input media types.............................................................................................261
Software Technical Reference ENWW 15
Table 93: PCL 6 and PCL 5c custom paper sizes ............................................................................262
Table 94: Paper-type commands......................................................................................................263
Table 95: Operating system and driver version support ...................................................................264
Table 96: Compatible PCL 5 and PCL 6 drivers ...............................................................................269
Table 97: Compatible PS drivers ......................................................................................................271
16 Software Technical Reference ENWW
List of figures
Figure 1: Device Status page..............................................................................................................34
Figure 2: Configuration page...............................................................................................................35
Figure 3: Configure Device..................................................................................................................36
Figure 4: Networking tab.....................................................................................................................37
Figure 5: Configurable Alerts page......................................................................................................38
Figure 6: Printer Status and Alerts icons.............................................................................................40
Figure 7: Printer Status and Alerts window .........................................................................................41
Figure 8: Refresh rate option...............................................................................................................42
Figure 9: Printer Status and Alerts options .........................................................................................43
Figure 10: Installation software CD-ROM main screen........................................................................56
Figure 11: A typical constraint message with an OK button ...............................................................64
Figure 12: A property page with Bubble Help icons.............................................................................65
Figure 13: The default appearance of the Finishing tab......................................................................66
Figure 14: Print Task Quick Sets ........................................................................................................67
Figure 15: Printing a booklet ...............................................................................................................72
Figure 16: Stapling Options dialog box for HP 3000-Sheet Stapler/Stacker .......................................73
Figure 17: Page-order preview images...............................................................................................75
Figure 18: Print Quality Details dialog box for HP traditional PCL 6 driver .........................................76
Figure 19: Print Quality Details dialog box for HP traditional PCL 5c driver ........................................78
Figure 20: Effects tab .........................................................................................................................80
Figure 21: Preview images - Legal on Letter; Scale to Fit off (left) and on (right) ...............................81
Figure 22: Watermark details..............................................................................................................83
Figure 23: Paper tab ...........................................................................................................................86
Figure 24: First Page, Other Pages, and Back Cover minitabs ..........................................................88
Figure 25: First Page, Other Pages, and Back Cover minitabs ..........................................................89
Figure 26: First Page minitab..............................................................................................................90
Figure 27: Custom Paper Size dialog box...........................................................................................91
Figure 28: Other Pages minitab ..........................................................................................................96
Figure 29: Back Cover minitab ...........................................................................................................97
Figure 30: Destination tab ..................................................................................................................98
Figure 31: Job Storage Settings dialog box ........................................................................................99
Figure 32: Basics tab ........................................................................................................................105
Figure 33: About This Driver dialog box ...........................................................................................107
Figure 34: Color tab ..........................................................................................................................108
Figure 35: Manual Color Options dialog box .....................................................................................110
Figure 36: Configure tab ...................................................................................................................112
Figure 37: More Configuration Options dialog box ...........................................................................116
Figure 38: Configure Font DIMMs dialog box ...................................................................................117
Figure 39: Driver NT Forms tab ........................................................................................................120
Figure 40: Page Setup tab ................................................................................................................122
Figure 41: Advanced tab ..................................................................................................................123
Software Technical Reference ENWW 17
Figure 42: Job Storage tab ...............................................................................................................124
Figure 43: Device Settings tab .........................................................................................................129
Figure 44: An Incompatible Print Settings message .........................................................................133
Figure 45: The default appearance of the Advanced tab .................................................................134
Figure 46: The default appearance of the Paper/Quality tab ............................................................139
Figure 47: The Print Task Quick Sets ...............................................................................................140
Figure 48: The default appearance of the Finishing tab ...................................................................146
Figure 49: Page-order preview images ............................................................................................149
Figure 50: Effects tab .......................................................................................................................151
Figure 51: Preview images - Legal on Letter; Scale to Fit off (left) and on (right) .............................153
Figure 52: Watermark Details ...........................................................................................................155
Figure 53: Destination tab features ...................................................................................................158
Figure 54: Job Storage Settings dialog box ......................................................................................159
Figure 55: Color tab ..........................................................................................................................164
Figure 56: Manual Color Settings dialog box ....................................................................................165
Figure 57: Device Settings tab .........................................................................................................168
Figure 58: Font DIMM Installer dialog box ........................................................................................170
Figure 59: About tab .........................................................................................................................175
Figure 60: .........................................................................................................................................187
Figure 61: Choose Setup Language dialog box................................................................................201
Figure 62: Setup dialog box...............................................................................................................202
Figure 63: Welcome dialog box.........................................................................................................203
Figure 64: HP Software License Agreement dialog box....................................................................204
Figure 65: Web Update dialog box....................................................................................................205
Figure 66: Type of Connection dialog box.........................................................................................206
Figure 67: Select Port dialog box.......................................................................................................207
Figure 68: Network Setup dialog box.................................................................................................208
Figure 69: Network Printer Configuration dialog box.........................................................................209
Figure 70: Identify Printer dialog box (1 of 2).....................................................................................210
Figure 71: Identify Printer dialog box (2 of 2) ....................................................................................210
Figure 72: Specify Network Path dialog box......................................................................................212
Figure 73: Set Network Communication Mode dialog box.................................................................213
Figure 74: Model dialog box..............................................................................................................214
Figure 75: Installation Type dialog box..............................................................................................215
Figure 76: Printer Name dialog box...................................................................................................216
Figure 77: Printer Sharing dialog box................................................................................................217
Figure 78: Finish dialog box...............................................................................................................218
Figure 79: Exit Setup dialog box........................................................................................................219
Figure 80: Components dialog box, Custom Installation ..................................................................220
Figure 81: Hewlett-Packard's Electronic Registration dialog box ......................................................221
Figure 82: Welcome to Hewlett-Packard's Registration dialog box ..................................................223
Figure 83: Hewlett-Packard's Electronic Registration dialog box (1 of 3) .........................................224
Figure 84: Hewlett-Packard's Electronic Registration dialog box (2 of 3) .........................................226
Figure 85: Hewlett-Packard's Electronic Registration dialog box (3 of 3) .........................................228
Figure 86: Exiting registration! dialog box..........................................................................................229
Figure 87: HP LaserJet for Macintosh installer splash screen dialog box .........................................243
Figure 88: HP LaserJet Installer dialog box (easy install) .................................................................244
Figure 89: HP LaserJet Installer dialog box (custom install) .............................................................245
Figure 90: Installing dialog box .........................................................................................................246
Figure 91: Installation was successful dialog box .............................................................................246
Figure 92: HP LaserJet Screen Fonts splash screen dialog box ......................................................247
18 Software Technical Reference ENWW
Figure 93: HP LaserJet Screen Fonts installer dialog box ................................................................248
Figure 94: Installation was successful dialog box .............................................................................248
Figure 95: HP LaserJet for Macintosh installer splash screen dialog box .........................................249
Figure 96: HP LaserJet Installer dialog box (easy install) .................................................................250
Figure 97: HP LaserJet Installer dialog box (custom install) .............................................................251
Figure 98: Installing dialog box .........................................................................................................252
Figure 99: Mixed driver-version compatibility ....................................................................................265
Figure 100: Introduction of incompatible printer drivers through a silent driver upgrade ..................267
Figure 101: Native printer driver preference with incompatible version-2 and version-3 drivers ......267
Figure 102: Using version-2 and version-3 drivers to support a mixed client base ..........................269
Figure 103: Additional Drivers dialog box in Windows 2000 .............................................................272
Figure 104: Additional Drivers dialog box in Windows XP ................................................................273
Figure 105: Additional Drivers dialog box in Windows Server 2003 .................................................273
Software Technical Reference ENWW 19
20 Software Technical Reference ENWW
1
Introduction
This software technical reference (STR) provides information about and troubleshooting tips for the printing-system
software for the HP Color LaserJet 9500 series printer.
This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC)
agents, support engineers, system administrators, management information systems (MIS) personnel, and
HP Color LaserJet 9500 printer end users, as appropriate.
The following information is included in this technical reference:
descriptions of drivers and platforms with system modifications
•
procedures for installing and uninstalling software components
•
descriptions of problems that can arise while using the printer, and known solutions to those problems
•
Purpose and scope
Note
Note
An addendum to this STR includes system modification information and descriptions of known software issues and
workarounds.
The following table contains descriptions of the printer models that are described in this STR. The printing-system
software for each printer model accommodates the differences between models.
Bundle configurations might vary among countries/regions.
HP LaserJet Color 9500 series printer models
Table 1: Features of the HP Color LaserJet 9500 series printer models
HP Color LaserJet 9500n printer HP Color LaserJet 9500hdn printer
Memory
Speed
128 megabytes (MB) random-
•
access memory (RAM)
Expandable to 384 MB RAM
•
Optional hard disk available
•
24 pages per minute (ppm) A4-
•
sized color or black and white
25 ppm Letter-sized color or black
•
and white
256 MB RAM
•
Expandable to 384 MB RAM
•
10 gigabytes (GB) hard drive
•
24 ppm A4-sized color or black
•
and white
25 ppm Letter-sized color or black
•
and white
Software Technical Reference ENWW Introduction 21
Connectivity
Paper handling
Resolution
Print cartridges
IEEE 1284 type-C parallel
•
connection
HP Jetdirect print server enhanced
•
input/output (EIO) network card
HP Jet-Link
•
HP Fast InfraRed (FIR) Connect
•
Foreign Interface Harness
•
connection (FIH)
Up to three open EIO expansion
•
slots are available to support
HP Jetdirect EIO cards
One 100-sheet multipurpose tray
•
(tray 1); maximum paper size,
306 mm by 470 mm (12 inches by
18.46 inches)
Two 500-sheet trays (trays 2 and
•
3); maximum paper size 297 mm
by 432 mm (11.7 inches by 17
inches)
Optional duplexer; supports all
•
standard and custom sizes; does
not support envelopes, labels, or
transparencies
600 dots per inch (dpi)
•
Four 25,000-page color print
•
cartridges (black, cyan, yellow, and
magenta)
Four 40,000-page color image
•
drums (black, cyan, yellow, and
magenta)
IEEE 1284 type-C parallel
•
connection
HP Jetdirect print server EIO
•
network card
HP Jet-Link
•
HP Fast InfraRed (FIR) Connect
•
Foreign Interface Harness
•
connection (FIH)
up to three open enhanced input/
•
output (EIO) expansion slots are
available to support HP Jetdirect
EIO cards
One 100-sheet multipurpose tray
•
(tray 1); maximum paper size,
306 mm by 470 mm (12 inches by
18.46 inches)
Two 500-sheet trays (trays 2 and
•
3); maximum paper size 297 mm
by 432 mm (11.7 inches by 17
inches)
One 2000 sheet tray (tray 4);
•
maximum paper size, 297 mm by
432 mm (11.7 inches by 17 inches)
Duplexer; supports all standard
•
and custom sizes; does not
support envelopes, labels, or
transparencies
Optional HP 3000-Sheet Stacker;
•
maximum paper size, 306 mm by
470 mm (12 inches by 18.5 inches)
Optional HP 3000-Sheet Stapler/
•
Stacker; maximum paper size,
306 mm by 470 mm (12 inches by
18.5 inches)
Optional HP Multifunction Finisher;
•
maximum paper size, 306 mm by
470 mm (12 by 18.5 inches)
600 dpi
•
Four 25,000-page color print
•
cartridges (black, cyan, yellow,
and magenta)
Four 40,000-page color image
•
drums (black, cyan, yellow, and
magenta)
22 HP LaserJet Color 9500 series printer models Software Technical Reference ENWW
Software description
2
Introduction
The HP Color LaserJet 9500 printer comes with software and installers for Microsoft (R) Windows (R) and Apple
Computer, Inc., Macintosh systems. Linux, UNIX (R) and OS/2 systems are supported, and software is available on the
Web. For information about specific system installers, drivers, and components, locate the section that corresponds to
that system.
Supported operating systems
The following operating systems (OSs) support the HP Color LaserJet 9500 printing-system software, including standard
printer command language (PCL) drivers and PostScript (R) 3 emulation (PS) drivers. Windows OSs support a fullfeatured configuration of the HP Color LaserJet 9500 series printer; other OSs support varying levels of functionality.
Windows 95
•
Windows 98
•
Windows Millennium Edition (Me)
•
Windows NT (R) (Service packs 3 through 6)
•
Windows 2000 (Service packs 1 and 2)
•
Windows XP Home Edition and Windows XP Professional (Service pack 1)
•
Windows Server 2003
•
Note
Throughout this guide, Windows XP is used to denote both Windows XP Home Edition and Windows XP
Professional.
Additional operating environments
The following operating environments also support the HP Color LaserJet 9500 printing system:
Windows Terminal Server
•
Citrix Terminal Server
•
Windows Cluster Server
•
Mac OS 8.6 to 9.x and Mac OS X (10.1 or later)
•
IBM OS/2 (available at http://www.ibm.com)
•
Linux (available at http://www.hp.com/go/linux)
•
Unix (available at http://www.hp.com/go/jetdirectunix_software)
•
HP mobile printing driver (available at http://www.hp.com/support/mpd100)
•
For more information, go to: http://www.hp.com/support/lj9500.
Software Technical Reference ENWW Introduction 23
Technology background information
This section contains information about the following topics:
HP Color LaserJet 9500 printer drivers
•
HP Color LaserJet 9500 user documentation
•
Bidirectional communication
•
Driver Autoconfiguration
•
HP Embedded Web Server
•
Printer Status and Alerts
•
Remote firmware update
•
Euro character
•
HP LaserJet printer drivers
HP LaserJet printer drivers for the HP Color LaserJet 9500 printer control the print settings. These printer drivers differ,
depending on the operating system environment. The following drivers are available on the printing-system software
CD-ROM:
HP traditional PCL 6 driver for Windows 95, Windows 98, Windows Me, and Windows NT 4.0.
•
HP traditional PCL 5c driver for Windows 95, Windows 98, Windows Me, and Windows NT 4.0.
•
HP traditional PS driver for Windows 95, Windows 98, Windows Me, and Windows NT 4.0.
•
HP PCL 6 unidriver for Windows 2000 and Windows XP.
•
HP PCL 5c unidriver for Windows 2000 and Windows XP.
•
HP PS unidriver for Windows 2000 and Windows XP.
•
You gain access to the drivers through onscreen windows, or driver tabs, that offer dialog boxes with printer settings.
The driver tabs are available in the software application from which you send your print jobs to the printer and from
your computer control panel.
The graphical user interface (GUI) of the driver tabs differs from driver to driver. The GUI of the HP traditional PS
driver is significantly different from the GUI of the HP traditional PCL 6 and HP PCL 5c drivers. The HP PCL 6,
HP PCL 5c and HP PS unidrivers for Windows 2000, Windows XP, and Windows Server 2003 have a uniform general
appearance.
See Chapter 3, "Driver features," for detailed information about each of the HP printer drivers.
HP LaserJet user documentation
Adobe(R) Acrobat Reader(R)
The HP Color LaserJet 9500 software compact disk read-only memory (CD-ROM) includes Adobe Acrobat Reader for
viewing online documentation. When you click any of the documentation links on the HP Color LaserJet 9500 software
CD-ROM, the installer scans the system for an installed portable document format (PDF) reader. If the installer cannot
find a reader, the installer presents the option to install the Adobe Acrobat Reader.
Note
Adobe Acrobat Reader 4.0 or later is required to view the documents on the HP Color LaserJet 9500 software CDROM.
24 Technology background information Software Technical Reference ENWW
HP LaserJet guides
On the CD-ROM that came with the printer, the following guides for the HP Color LaserJet 9500 printer are supplied in
Adobe Acrobat Reader .PDF files for viewing on your computer.
User Reference Guide for the HP Color LaserJet 9500: A full-size, comprehensive version of the User Guide.
•
User Guide for the HP Color LaserJet 9500: An electronic copy of the printed, minimized version of the User
•
Reference Guide that comes with the printer and is installed inside the front doors of the printer.
You can either view the guides from the HP Color LaserJet 9500 software CD-ROM or install them on your system. To
view the guides from the HP Color LaserJet 9500 software CD-ROM, click printer documentation on the main
screen, and then click the guide you want to view. To install the online user guides, select the User Guide check box
during a Custom Installation. The guide is installed in the Manuals folder on the target system. You can also choose to
install the guides later, or to read the guide on the printing-system software CD-ROM by navigating to <language>/
Manuals.
In accordance with the Americans with Disabilities Act (ADA), Hewlett-Packard provides readable, onscreen versions
of the User Reference Guide for the HP Color LaserJet 9500 at:
http://www.hp.com/support/clj9500
A hyperlinked, screen-readable version of the User Reference Guide for the HP Color LaserJet 9500 is available on
the printer software CD-ROM. To view the user guide, navigate to the <language> folder for your language, and then
to the Manuals folder. There, open the file with this file name:
LJ9500_USER_REFERENCE.CHM
HP Color LaserJet 9500 printing-system install notes
The HP Color LaserJet 9500 Printing System Install Notes are available on the HP Color LaserJet 9500 printingsystem software CD-ROM. The install notes (file name LJ9500_INSTALL_NOTES.RTF) contain important information
about printer features, instructions for installing the printing-system software, and technical assistance.
To view this text file from the HP Color LaserJet 9500 software CD-ROM, click printer documentation on the main
screen of the CD-ROM, and then click install notes.
You can also gain access to the file by inserting the CD-ROM into the CD-ROM drive, navigating to <language>, and
then clicking the file name LJ9500_INSTALL_NOTES.RTF. When you have the file open in Wordpad, you can click
File, and then click Save As to save a copy of the file to another location.
HP Jetdirect Administrator's Guide
The Hewlett-Packard Jetdirect Administrator's Guide can be viewed from the HP Color LaserJet 9500 software CDROM by clicking printer documentation from the installer main screen and then clicking hp jetdirect guide. The
guide is installed in the Manuals folder on the target system. You can also choose to install the guide later, or to read
the guide on the printing-system software CD-ROM by navigating to <language>/Manuals, and then clicking the file
name HPJDAG.PDF.
HP Color LaserJet 9500 printing-system release notes
The HP Color LaserJet 9500 Printing-System Release notes, late-breaking information, and other technical
assistance, are available at:
http://www.hp.com/support/clj9500
Bidirectional communication
Bidirectional communication is the printer capability to respond to data inquiries from the computer and report back
information, such as what type of print media is available or what accessories are connected to the printer. If a printer
Software Technical Reference ENWW Technology background information 25
does not have this capability (that is, if it has no bidirectional mode), it can only accept commands from the host and
cannot report back information.
Driver Autoconfiguration and Printer Status and Alerts use bidirectional communications software. The Typical
Installation installs Driver Autoconfiguration in supported environments that contain the bidirectional communication
software. Use Custom Installation when you do not want these features.
Bidirectional communication depends on the operating system on which your network runs and on the type of
connection you have between your computer and your printer.
The following tables provide information about bidirectional communication availability in various operating systems
and network environments.
Table 2: Bidirectional communication availability in Microsoft Windows and Microsoft Share
Method Connection type Microsoft Windows Microsoft Share
2000
1
XP
1, 3
9x/NT 4.0
host
2000/XP
host
2
x
2
x
2
x
2
x
Installer Direct
connect
Network Jetdirect TCP/IP x x x x x x x
95 98 Me NT 4.0
USB (DOT4)
Parallel x x x x x x x
IPX/SPX x x x x x
Standard TCP/IP
x x x x x x x
(HP)
TCP/IP
x x x x x x x
(MS)
IPX/SPX
x x x x x
(HP)
1
1- In Windows 2000, Windows XP, and Windows Server 2003, the bidirectional-communication components that are
installed for HP PCL 5c, PCL 6, and PS unidrivers are limited to TCP/IP connections. EAC is used for
autoconfiguration.
2- During installation, Auto Configure works, but is limited to TCP/IP connections. The Update Now feature is not
supported in environments where shared Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003
clients are connected to Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 hosts.
3- This information also applies to Windows Server 2003.
Table 3: Bidirectional communication availability in Novell Netware environments
Method
Installer Bindery
NDS
NDPS
1- Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft
Client Service for NetWare.
Connection type Novell
Netware 4.x Netware 5.x
MS Netware Client
1
Novell Netware Client x x x x
MS Netware Client
1
Novell Netware Client x x x x
MS Netware Client
1
Novell Netware Client
26 Technology background information Software Technical Reference ENWW
The following tables show the availability of Enterprise Autoconfiguration for various operating systems and network
environments that support bidirectional communication.
Table 4: Enterprise Autoconfiguration availability in Microsoft Windows and Microsoft Share
Method Connection type Microsoft Windows Microsoft Share
XP
3
2000/XP
host
with
2000/XP
client
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
NT 4.0
host
with NT
4.0 client
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
2
x
Other
Installer Direct
connect
Network Jetdirect TCP/IP x x x x x x
Add
Printer
Direct
connect
Network Jetdirect TCP/IP x x x x x x
95 98 Me NT
2000
4.0
USB (DOT4)
Parallel x x x x x x
IPX/SPX x x x x x x
Standard TCP/IP
x x x x x x
(HP)
TCP/IP
x x x x x x
(MS)
IPX/SPX
x x x x x x
(HP)
USB
Parallel
IPX/SPX x x x x x x
Standard TCP/IP
x x x x x x
(HP)
TCP/IP
x x
(MS)
IPX/SPX
x x x x x x
(HP)
1
1- This column represents the following Microsoft Share configurations:
2000, XP, or 2003 host with NT 4.0, 95, 98, or Me client
•
NT 4.0 host with 2000, XP, 2003, 95, 98, or Me client
•
95, 98, or Me host with any client
•
2- In this environment, client machines use Point and Print to download the configured driver from the host.
3- This information also applies to Windows Server 2003.
Software Technical Reference ENWW Technology background information 27
Table 5: Enterprise Autoconfiguration availability in Novell Netware environments
Method
Installer Direct
connect
Network Jetdirect TCP/IP x x x x
1- Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft
Client Service for NetWare.
The following tables provide information about the availability of Printer Status and Alerts in various operating systems
and network environments.
Connection type Novell
Netware 4.x Netware 5.x
Bindery
NDS queue Bindery
queue
USB
Parallel
IPX/SPX
Standard TCP/IP (HP)
TCP/IP
2
(MS
)
IPX/SPX
(HP)
NT 4.0
queue
Table 6: Printer Status and Alerts availability in Microsoft Windows and Microsoft Share
Method Connection type Microsoft Windows Microsoft Share
Installer Direct
connect
Network Jetdirect TCP/IP x x x x x x x x
1
98 Me NT 4.0 2000
95
USB (DOT4)
Parallel x x x x x x
IPX/SPX x x x x x x x x
Standard TCP/IP
x x x x x x x x
(HP)
TCP/IP
x x x x x x x x
(MS)
IPX/SPX
x x x x x x x x
(HP)
XP
4
9x/NT 4.0
host
3
x
2
2000/XP
3
x
host
2, 4
1- For Windows 95, the Microsoft Winsock 2 patch must first be installed. To download the patch, go to:
http://www.microsoft.com/windows95/downloads/contents/WUAdminTools/S_WUNetworkingTools/
W95Sockets2/Default.asp
2- When using Microsoft Share, Printer Status and Alerts must be installed on both the host and the client machines.
3- Printer Status and Alerts is not supported with direct-connect shares.
4- This information also applies to Windows Server 2003.
28 Technology background information Software Technical Reference ENWW
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