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XP-211
User Manual
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Epson XP-211, XP-214 User Manual

XP-211/XP-214 User's Guide

Contents

XP-211/XP-214 User's Guide..................................................................................................................... 11
Product Basics .......................................................................................................................................... 12
Wi-Fi Networking....................................................................................................................................... 20
Product Parts Locations..................................................................................................................... 12
Control Panel Buttons and Lights.................................................................................................. 12
Product Parts - Top........................................................................................................................ 13
Product Parts - Inside.................................................................................................................... 15
Product Parts - Back...................................................................................................................... 16
Changing the Default Paper Size in the Control Panel....................................................................... 16
Changing the Power Off and Sleep Timer Settings - Windows...................................................... 17
Changing the Power Off and Sleep Timer Settings - Mac OS X .................................................... 18
Epson Connect Solutions for Smartphones, Tablets, and More......................................................... 19
Using the Epson iPrint Mobile App ................................................................................................ 19
Using WPS to Connect to a Network............................................................................................. 21
Printing a Network Status Sheet......................................................................................................... 22
Changing a USB Connection to a Wi-Fi Connection...................................................................... 22
Connecting to a New Wi-Fi Router ................................................................................................ 22
Loading Paper ........................................................................................................................................... 24
Loading Paper for Documents ........................................................................................................... 24
Loading Paper for Photos .................................................................................................................. 27
Paper Loading Capacity..................................................................................................................... 31
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Placing Originals on the Product............................................................................................................. 35
Placing Originals on the Scanner Glass............................................................................................. 35
Copying...................................................................................................................................................... 37
Copying Documents or Photos........................................................................................................... 37
Printing From a Computer........................................................................................................................ 38
Selecting Basic Print Settings - Windows...................................................................................... 38
Basic Print Options - Windows.................................................................................................. 41
Selecting Advanced Print Settings - Windows............................................................................... 41
Advanced Print Quality Settings - Windows.............................................................................. 43
Advanced Print Options - Windows........................................................................................... 44
Color Management Options - Windows .................................................................................... 44
Selecting Print Layout Options - Windows..................................................................................... 45
Selecting a Printing Preset - Windows........................................................................................... 47
Printing Your Document or Photo - Windows................................................................................. 48
Checking Print Status - Windows.............................................................................................. 49
Selecting Default Print Settings - Windows.................................................................................... 50
Changing the Language of the Printer Software Screens......................................................... 51
Changing Automatic Update Options ............................................................................................ 53
Selecting Basic Print Settings - Mac OS X..................................................................................... 54
Print Quality Settings - Mac OS X ............................................................................................. 57
Print Options - Mac OS X.......................................................................................................... 58
Selecting Page Setup Settings - Mac OS X................................................................................... 58
Selecting Print Layout Options - Mac OS X................................................................................... 59
Managing Color - Mac OS X.......................................................................................................... 60
Color Matching and Color Options - Mac OS X......................................................................... 61
Selecting Printing Preferences - Mac OS X................................................................................... 61
Printing Preferences - Mac OS X.............................................................................................. 62
Printing Your Document or Photo - Mac OS X............................................................................... 63
Checking Print Status - Mac OS X ............................................................................................ 64
Cancelling Printing Using a Product Button........................................................................................ 65
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Scanning.................................................................................................................................................... 66
Starting a Scan Using the Product Buttons.................................................................................... 66
Changing Default Scan Button Settings.................................................................................... 66
Starting a Scan Using the Epson Scan Icon.................................................................................. 67
Starting a Scan from a Scanning Program..................................................................................... 69
Scan Modes................................................................................................................................... 71
Selecting the Scan Mode............................................................................................................... 71
Scanning in Full Auto Mode........................................................................................................... 72
Available Image Adjustments - Full Auto Mode......................................................................... 75
Scanning in Home Mode ............................................................................................................... 75
Selecting a Scan Area - Home Mode........................................................................................ 78
Available Image Adjustments - Home Mode............................................................................. 81
Selecting a Scan Size - Home Mode......................................................................................... 82
Scanning in Office Mode................................................................................................................ 84
Selecting a Scan Area - Office Mode ........................................................................................ 86
Available Image Adjustments - Office Mode ............................................................................. 88
Scanning in Professional Mode..................................................................................................... 89
Available Image Types - Professional Mode............................................................................. 92
Selecting a Scan Area - Professional Mode.............................................................................. 92
Available Image Adjustments - Professional Mode................................................................... 95
Selecting a Scan Size - Professional Mode............................................................................... 97
Image Preview Guidelines........................................................................................................... 100
Scan Resolution Guidelines ........................................................................................................ 100
Selecting Scan File Settings........................................................................................................ 101
Available Scanned File Types and Optional Settings.............................................................. 102
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture ....................................................... 103
Available Scan Settings - Mac OS X Image Capture................................................................... 105
Scanning Special Projects................................................................................................................ 105
Scanning to a PDF File................................................................................................................ 106
Restoring Photo Colors as You Scan .......................................................................................... 109
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Replacing Ink Cartridges........................................................................................................................ 110
Check Cartridge Status.................................................................................................................... 110
Checking Cartridge Status Lights................................................................................................ 110
Checking Cartridge Status with Windows.................................................................................... 110
Checking Cartridge Status with Mac OS X .................................................................................. 113
Purchase Epson Ink Cartridges........................................................................................................ 115
Ink Cartridge Part Numbers......................................................................................................... 115
Removing and Installing Ink Cartridges............................................................................................ 116
Replacing Ink Cartridges Using a Computer Utility........................................................................... 120
Printing With Black Ink and Expended Color Cartridges................................................................... 121
Printing With Expended Color Cartridges - Windows................................................................... 122
Printing With Expended Color Cartridges - Mac OS X................................................................. 122
Conserving Low Black Ink with Windows ......................................................................................... 124
Adjusting Print Quality............................................................................................................................ 125
Print Head Maintenance................................................................................................................... 125
Print Head Nozzle Check............................................................................................................. 125
Checking the Nozzles Using the Product Buttons................................................................... 125
Checking the Nozzles Using a Computer Utility...................................................................... 126
Print Head Cleaning .................................................................................................................... 128
Cleaning the Print Head Using the Product Buttons................................................................ 129
Cleaning the Print Head Using a Computer Utility................................................................... 129
Print Head Alignment ....................................................................................................................... 131
Aligning the Print Head Using a Computer Utility......................................................................... 132
Cleaning the Paper Path .................................................................................................................. 133
Cleaning and Transporting Your Product ............................................................................................. 135
Cleaning Your Product..................................................................................................................... 135
Transporting Your Product............................................................................................................... 135
Solving Problems.................................................................................................................................... 138
Checking for Software Updates........................................................................................................ 138
Product Light Status......................................................................................................................... 138
Running a Product Check ................................................................................................................ 141
Solving Setup Problems................................................................................................................... 141
Noise After Ink Installation........................................................................................................... 142
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Software Installation Problems.................................................................................................... 142
Solving Network Problems............................................................................................................... 142
Product Cannot Connect to a Wireless Router or Access Point .................................................. 143
Network Software Cannot Find Product on a Network................................................................. 144
Product Does Not Appear in Mac OS X Printer Window.............................................................. 144
Cannot Print Over a Network....................................................................................................... 145
Cannot Scan Over a Network...................................................................................................... 146
Solving Copying Problems............................................................................................................... 146
Product Makes Noise, But Nothing Copies.................................................................................. 147
Copies are Cut Off....................................................................................................................... 147
Product Makes Noise When It Sits for a While............................................................................. 147
Solving Paper Problems................................................................................................................... 148
Paper Feeding Problems............................................................................................................. 148
Paper Jam Problems................................................................................................................... 148
Paper Ejection Problems............................................................................................................. 149
Solving Problems Printing from a Computer..................................................................................... 150
Nothing Prints.............................................................................................................................. 150
Product Icon Does Not Appear in Windows Taskbar................................................................... 151
Error After Cartridge Replacement.............................................................................................. 152
Printing is Slow............................................................................................................................ 152
Solving Page Layout and Content Problems.................................................................................... 153
Inverted Image............................................................................................................................. 153
Too Many Copies Print................................................................................................................ 154
Blank Pages Print........................................................................................................................ 154
Incorrect Margins on Printout....................................................................................................... 154
Border Appears on Borderless Prints.......................................................................................... 155
Incorrect Characters Print............................................................................................................ 155
Incorrect Image Size or Position.................................................................................................. 156
Slanted Printout........................................................................................................................... 157
Solving Print Quality Problems......................................................................................................... 157
White or Dark Lines in Printout.................................................................................................... 157
Blurry or Smeared Printout.......................................................................................................... 158
Faint Printout or Printout Has Gaps............................................................................................. 159
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Grainy Printout............................................................................................................................. 160
Incorrect Colors........................................................................................................................... 160
Solving Scanning Problems ............................................................................................................. 161
Scanning Software Does Not Operate Correctly ......................................................................... 161
Cannot Start Epson Scan............................................................................................................ 162
Solving Scanned Image Quality Problems....................................................................................... 162
Image Consists of a Few Dots Only............................................................................................. 163
Line of Dots Appears in All Scanned Images............................................................................... 163
Straight Lines in an Image Appear Crooked................................................................................ 164
Image is Distorted or Blurry ......................................................................................................... 164
Image Colors are Patchy at the Edges ........................................................................................ 164
Image is Too Dark ....................................................................................................................... 165
Back of Original Image Appears in Scanned Image .................................................................... 165
Ripple Patterns Appear in an Image............................................................................................ 165
Image is Scanned Upside-Down ................................................................................................. 165
Scanned Image Colors Do Not Match Original Colors................................................................. 166
Scan Area is Not Adjustable in Thumbnail Preview..................................................................... 166
Scanned Image Edges are Cropped ........................................................................................... 166
When to Uninstall Your Product Software ........................................................................................ 167
Uninstalling Product Software - Windows.................................................................................... 167
Uninstalling Product Software - Mac OS X .................................................................................. 168
Where to Get Help............................................................................................................................ 169
Technical Specifications ........................................................................................................................ 171
Windows System Requirements ...................................................................................................... 171
Mac System Requirements.............................................................................................................. 172
Printing Specifications...................................................................................................................... 172
Scanning Specifications................................................................................................................... 172
Paper Specifications ........................................................................................................................ 173
Printable Area Specifications ........................................................................................................... 174
Ink Cartridge Specifications.............................................................................................................. 175
Dimension Specifications................................................................................................................. 176
Electrical Specifications ................................................................................................................... 176
Environmental Specifications........................................................................................................... 177
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Interface Specifications.................................................................................................................... 177
Network Interface Specifications...................................................................................................... 177
Safety and Approvals Specifications................................................................................................ 178
Notices ..................................................................................................................................................... 179
General Product Safety Instructions................................................................................................. 179
Ink Cartridge Safety Instructions.................................................................................................. 181
Wireless Connection Safety Instructions..................................................................................... 181
Software Notice................................................................................................................................ 182
Trademarks...................................................................................................................................... 185
Copyright Notice............................................................................................................................... 185
libTIFF Software Acknowledgment.............................................................................................. 186
A Note Concerning Responsible Use of Copyrighted Materials................................................... 186
Default Delay Times for Power Management for Epson Products............................................... 187
Copyright Attribution.................................................................................................................... 187
9
XP-211/XP-214 User's Guide
Welcome to the XP-211/XP-214 User's Guide.
11

Product Basics

See these sections to learn about the basic features of your product.
Product Parts Locations Changing the Default Paper Size in the Control Panel The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More

Product Parts Locations

See these sections to identify the parts on your product.
Control Panel Buttons and Lights Product Parts - Top Product Parts - Inside Product Parts - Back
Parent topic: Product Basics

Control Panel Buttons and Lights

1 The WiFi light 2
The power button and power light
3 The Wi-Fi button
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4 The network status button 5
The B&W copy button
6 The color copy button 7
The stop button
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Scan by pressing the B&W copy button and the color copy button simultaneously
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The paper light
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The ink light
Parent topic: Product Parts Locations

Product Parts - Top

1 Sheet feeder 2 Paper support 3 Output tray 4 Feeder guard
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5 Edge guide
1 Document cover 2 Scanner glass 3 Control panel
Parent topic: Product Parts Locations
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Product Parts - Inside

1 Scanner unit 2 Ink cartridge holder in home position 3 Scanner unit support
Parent topic: Product Parts Locations
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Product Parts - Back

1 AC inlet 2 USB port
Parent topic: Product Parts Locations

Changing the Default Paper Size in the Control Panel

Depending on your region, the default paper size for copies is either A4 (8.3 × 11.7 inches [210 × 297 mm]) or Letter (8.5 × 11 inches [216 × 279 mm]).
• To change the default paper size to A4 (8.3 × 11.7 inches [210 × 297mm]), make sure the product is turned off, then hold down the color copy button and press the power button to turn the product on. When the product turns on, release both buttons.
• To change the default paper size to Letter (8.5 × 11 inches [216 × 279mm]), make sure the product is turned off, then hold down the B&W copy button and press the power button to turn the product on. When the product turns on, release both buttons.
Parent topic: Product Basics Related references
Available Epson Papers
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The Power Off and Sleep Timers

The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management, but increasing the time reduces the product's energy efficiency.
Changing the Power Off and Sleep Timer Settings - Windows Changing the Power Off and Sleep Timer Settings - Mac OS X
Parent topic: Product Basics

Changing the Power Off and Sleep Timer Settings - Windows

You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1. Right-click the product icon in the Windows taskbar and select Printer Settings.
2. Click the Maintenance tab.
3. Click the Printer and Option Information button.
You see this window:
4. Select the time period you want as the Power Off Timer setting.
5. Click Send.
6. Select the time period you want as the Sleep Timer setting.
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7. Click Send.
8. Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers

Changing the Power Off and Sleep Timer Settings - Mac OS X

You can use the printer software to change the time period before the printer enters sleep mode or turns off automatically.
1. Do one of the following:
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select Print & Fax or Print & Scan,select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print &Fax, select your product, and select Open Print Queue or Print Queue. Select Utility.
2. Select Printer Settings. You see this screen:
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3. Select the time period you want as the Power Off Timer setting.
4. Select the time period you want as the Sleep Timer setting.
5. Click Apply.
6. When you see the confirmation message, click Yes, then close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers

Epson Connect Solutions for Smartphones, Tablets, and More

You can use your smartphone, tablet, or computer to print documents, photos, emails, and web pages from your home or office.

Using the Epson iPrint Mobile App

Parent topic: Product Basics
Using the Epson iPrint Mobile App
Use this free Apple and Android app to print to nearby Epson networked products. The Epson iPrint Mobile App lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can even scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
1. Set up your product for network printing as described on the Start Here sheet.
2. Visit www.latin.epson.com/connect (website available in Spanish only) to learn more about Epson iPrint and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network that your product is using.
5. Print from your mobile device to your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
19

Wi-Fi Networking

See these sections to use your product on a Wi-Fi network.
Wi-Fi Infrastructure Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface
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4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the wireless router or access point)
Parent topic: Wi-Fi Networking

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi Networking
Using WPS to Connect to a Network
If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your device to the network.
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details.
1. To connect to a WPS-enabled router, press the WPS button on your router or access point.
2. Press and hold down the Wi-Fi button on your product for 3 seconds.
Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the WPS button on your router or access point.
Parent topic: Wi-Fi Protected Setup (WPS) Related references
Control Panel Buttons and Lights
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Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
To print the status sheet, press the network status button on the product. Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi Networking Related references
Control Panel Buttons and Lights

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.
Changing a USB Connection to a Wi-Fi Connection Connecting to a New Wi-Fi Router
Parent topic: Wi-Fi Networking

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection or add a Wi-Fi connection to print wirelessly.
1. Do one of the following:
• If you want to use only a Wi-Fi connection, disconnect the USB cable from your product. With
Windows, also uninstall your product software.
• If you want to add a Wi-Fi connection in addition to a USB connection, leave the USB cable
connected to your product.
2. Download your product software from the Epson website, or install it from the CD that came with your product using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections Related concepts
When to Uninstall Your Product Software

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you can update your product's Wi-Fi connection to the new router.
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1. Do one of the following:
• Windows: Uninstall your product software.
• Mac OS X: Go to the next step.
2. Download your product software from the Epson website, or install it from the CD that came with your product using the instructions on the Start Here sheet.
Parent topic: Changing or Updating Network Connections Related concepts
When to Uninstall Your Product Software
23

Loading Paper

Before you print, load paper for the type of printing you will do.
Loading Paper for Documents Loading Paper for Photos Loading Envelopes Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings

Loading Paper for Documents

You can print documents on a variety of paper types and sizes.
1. Flip the feeder guard forward.
2. Pull up the paper support and its extension.
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3. Pull out the output tray.
4. Slide the edge guide left.
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5. Insert paper, glossy or printable side up and short edge first, against the right side. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.
6. Slide the edge guide against the paper, but not too tightly.
7. Flip the feeder guard back.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Paper Related references
Paper Loading Capacity
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Loading Paper for Photos

You can print photos on a variety of paper types and sizes.
1. Flip the feeder guard forward.
2. Pull up the paper support and its extension.
3. Pull out the output tray.
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4. Slide the edge guide left.
5. Insert paper, glossy or printable side up and short edge first, against the right side. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.
6. Slide the edge guide against the paper, but not too tightly.
7. Flip the feeder guard back.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your photo faces.
• Do not load paper above the arrow mark inside the edge guide.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
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Related references
Paper Loading Capacity

Loading Envelopes

You can print on plain paper envelopes in this size: No. 10 (4.1 × 9.5 inches [105 × 241 mm]).
1. Flip the feeder guard forward.
2. Pull up the paper support and its extension.
3. Pull out the output tray.
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4. Slide the edge guide left.
5. Load up to 5 envelopes against the right side. Load them printable side up and flap edge left.
6. Slide the edge guide against the envelopes, but not too tightly.
7. Flip the feeder guard back.
Always follow these envelope loading guidelines:
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load envelopes above the arrow mark inside the edge guide.
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