D-Link DPH-120S User Manual

DPH-120S SIP Phone

Quick User Guide

Version 1.0

1

TABLE OF CONTENTS

1.0 INTRODUCTION.............................................................................................................4

2.0 PACKAGE CONTENT....................................................................................................4

3.0 LIST OF FIGURES........ ................................... ................................... ............................5

4.0 SUMMARY OF KEY FUNCTIONS.............................................................................. 6

5.0 CONNECTING THE IP PHONE.................... ...............................................................7

6.0

IP PHONE SETUP ...........................................................................................................8

6.1 M

6.2 D

6.3 ADSL D

6.4 DHCP (D

6.5 DNS S

6.6 SNTP S

6.7 D

6.8 CF (

6.9 CF (

6.10 CF (

6.11 A

6.12 A

6.13 R

6.14 MAC A

6.15 V

6.16 L

6.17 T

6.18 V

ENU SUMMARY............................................................................................................. 8

ISPLAY NAME..............................................................................................................10

IALUP...............................................................................................................10

YNAMIC HOST CONFIGURATION PROTOCOL) ................................................. 11

ERVER IP.............................................................................................................13

ERVER IP...........................................................................................................13

O NOT DISTURB .......................................................................................................... 14

CALL FORWARD) UNCONDITIONAL.........................................................................14

CALL FORWARD) USER BUSY..................................................................................14

CALL FORWARD

NONYMOUS CALL........................................................................................................ 15

NONY CALL REJ (ANONYMOUS CALL REJECTION)...................................................... 15

INGING TYPE

DDRESS .............................................................................................................16

ERSION ........................................................................................................................16

ANGUAGE SELECTION..............................................................................................16

IME FORMAT................................................................................................................16

OLUME ADJUSTMENT ..................................................................................................17

) NO A

...............................................................................................................15

NSWER

................................................................................14

6.18.1 Ringer Volume ......................................................................................................17

6.18.2 Speaker Volume ....................................................................................................17

6.18.3 Handset Volume.................................... ................................... .............................17

7.0 USING THE CONFIGURATION MENU...................................................................18

7.1 A

7.2 W

7.3 M

7.4 M

7.5 N

7.6 N

7.7 N

7.8 SIP S

7.9 SIP S

7.10 SIP A

CCESSING CONFIGURATION MENU..............................................................................18

EB LOGIN SETTING .....................................................................................................18

ANAGEMENT SETTING – RESTORE FACTORY SETTING................................................ 19

ANAGEMENT SETTING – FIRMWARE UPDATE..............................................................20

ETWORK SETTING – DHCP ............................................... ................................ .. ........ 20

ETWORK SETTING – PPPOE ........................................................................................ 21

ETWORK SETTING – STATIC IP....................................................................................21

ETTING

ETTING – OTHERS .................................................................................................23

CCOUNT SETTINGS................................................................................................24

– SIP P

HONE SETTING

EGISTRAR AND OUTBOUND PROXY SERVER

, R

...... 22

2

7.11 STUN S

7.12 V

7.13 P

7.14 P

7.15 C

7.16 P

7.17 S

7.18 R

OICE SETTING AND QOS..............................................................................................26

HONE SETTINGS – PHONE SETTING..............................................................................27

HONE SETTING – TIMER...............................................................................................28

ALL TRACING LOG

HONE BOOK .................................................................................................................29

PEED DIAL ...................................................................................................................30

ESTART SYSTEM..........................................................................................................30

ETTING – STUN SERVER SETTING, UPNP SETTING.........................................25

....................................................................................................... 29

8.0

OPERATING THE PHONE..................................... ... .................................. ................31

8.1 D

IALING......................................................................................................................... 31

8.1.1 IP Address........................... .................................. ................................... .............31

8.1.2 SIP Number......................... .................................. ................................... .............31

8.2 S

8.3 A

8.4 S

8.5 M

8.6 C

8.7 R

PEED DIALING..............................................................................................................32

NSWERING A PHONE CALL .......................................................................................... 32

WITCHING TO ANOTHER LINE ...................................................................................... 32

UTE............................................................................................................................. 32

ALL TRANSFER ............................................................................................................33

EDIAL ..........................................................................................................................33

8.7.1 Last Dialed Number............................ .. ...... ..... ... ..... ..... ... ..... ...... ..... ... ..... ..... ... .....33

8.7.2 Through Call History.................................................... ................................... ..... 33

8.8 O

8.9 C

8.10 T

N HOLD .......................................................................................................................34

ALL FORWARD.............................................................................................................34

HREE WAY CONFERENCE.............................................................................................34

9.0 USING THE PHONEBOOK......................................................................................... 35

9.1 D

9.2 S

9.3 E

9.4 D

IALING FROM THE PHONEBOOK ...................................................................................35

TORING A NUMBER ......................................................................................................35

DITING A NUMBER .......................................................................................................36

ELETING A NUMBER ....................................................................................................36

10.0 TROUBLESHOOTING.................................................................................................37

3

1.0 INTRODUCTION

Voice over IP (also known as Internet Phone) is a technology that allows anyone to make a
telephone call over the Internet. This is a quick user guide for the DPH-120 S SIP Phone. It is
intended to help you configure the telephone and have it ready to run within a few minutes.
Please follow the user guide carefully as troubleshooting the telephone can be very difficult and
time consuming.

2.0 PACKAGE CONTENT

The following materials are included in the package. Please check the package to ensure that all
the materials are listed below. Contact your supplier immediately if an item is missing.

Ethernet Cable (1.8 metre) CD

IP Phone (Model: DPH-120S)

4

Power Adaptor (5V DC)

3.0 LIST OF FIGURES

Diagram for D-Link IP Phone (

(10) Down

(11) Up

Model: DPH-120S)

(1) 2 x 16 Characters

LCD Display

(12) Cancel / Left

(13) Voice Message

(14) 3-Way

Conference

(15) Phone Book

(16) Numeric

Keypad

(2) OK / Right

(3) Menu

(4) Mute/Function

(5) Transfer

(6) Redial/Call History

(7) Hold

(8) Speaker Phone

(9) Speaker Phone

Indicator

5

4.0 SUMMARY OF KEY FUNCTIONS

Keys Functions

(1) LCD Display Displays menu, time, clock, name, phone number, call status
(2) OK/Right Confirm setting change, exit menu, dial, save changes
(3) Menu Access the phone menu
(4) Mute/Function Disable user’s microphone so that the person on the other line

can not hear anything, access the language selection, access the
time format

(5) Transfer Transfer the person you are currently having a conversation to

another line
(6) Redial/Call History Redial last dialed number, access redial menu
(7) Hold Place the person on the other line on hold, answer call waiting
(8) Speaker Phone Enable user to use the phone without using the handset
(9) Speaker Phone Indicator Indicates that phone is currently in speaker phone mode
(10) Down Cycle through the phone menu, adjust volume
(11) Up Cycle through the phone menu, adjust volume
(12) Cancel/Left Deny changes, cancel phone calls, ignore phone calls,

backspace
(13) Voice Message Check voice message
(14) 3-Way Conference Enable 3-way conferenc e
(15) Phonebook Access the phonebook
(16) Numeric Keypad Input IP/phone number/alphabet characters

6

5.0 CONNECTING THE IP PHONE

Connect the IP Phone as the following diagram:

Wide Area Network / Internet

Power Adapter

7

A

6.0 IP PHONE SETUP

6.1 Menu Summary

ADSL DIALUP:
ENABLE

ADSL ID:
mike_2004

ADSL Password:
********

Enable Disable

IP Address:
AUTO

Subnet Mask:
AUTO

Router IP:
AUTO

Press the MENU key

Display Name:
kevin

ADSL DIALUP:
ENABLE/DISABLE

DHCP:
ENABLE/DISABLE

DNS Server IP:

061.063.082.001

SNTP Server IP:

216.133.140.77

Disable Enable

ADSL DIALUP:
DISABLE

IP Address:

061.063.083.254

Subnet Mask:

255.255.254.000

Router IP:

061.063.083.254

ENABLE/DISABLE – select
enable or disable

– IP address given by

UTO

the router or ISP

8

SNTP Cycle:
01

Do Not Disturb:
ENABLE/DISABLE

CF Unconditional:
ENABLE/DISABLE

CF User Busy:
ENABLE/DISABLE

CF No Answer:
ENABLE/DISABLE

Anonymous Call:
ENABLE/DISABLE

Anony Call Rej:
ENABLE/DISABLE

Ring Type:
Ringing1/2/3/4

MAC Address:
00D0E90137DB

Version:
V: 1.0

Press the MENU key

Ringing1/2/3/4 - select
ringing1, 2, 3 or 4

UPDATE CHANGES?
<OK> OR <CANCEL>

9

NOTE 1: If you made any modifications, you may quit setup at any time by pressing MENU +

OK to save and exit or MENU + CANCEL to quit without saving. The phone will automatically

exit from the menu screen i f there are no inputs from the user.

NOTE 2:

NOTE 3: Left arrow key can be used as Backspace key.

6.2 Display Name

•

• Enter the display name

6.3 ADSL Dialup

Some Internet Service Provider (mostly ADSL) uses PPPoE which requires that the user enter an
ID and a password to access the Internet. In this case, enable ADSL DIALUP and enter the
PPPoE ID and PPPoE password.

ENABLE ADSL Dialup

Use or to select ENABLE or DISABLE.

MENU

Press

Display Name:
kevin

1

• Press

• Use to select ENABLE

2

•

• Enter the ADSL ID

Press

ADSL ID:
My_ID

ADSL DIALUP:
ENABLE

10

3

•

• Enter ADSL pass w o rd

DISABLE ADSL Dialup

•

• Press to select DISABLE

6.4 DHCP (Dynamic Host Configuration Protocol)

DHCP allows the network administrator to distribute IP addresses when a computer is plugged
into a different place in the network. If your ISP provides static IP address, you must disable
DHCP and enter the IP address provided.

ENABLE DHCP

Press

Press

ADSL Password:
*******

ADSL DIALUP:
DISABLE

1

• Press

• Use or to set DHCP to

2

•

• IP address automatically acquired

Press

11

ENABLE

IP Address:

61. 63. 83. 96

DHCP:
ENABLE

3

•

• Subnet mask automatically acquired

Press

4

•

• Router IP automatically acquired

DISABLE DHCP

Press

Subnet Mask:

255.255.254. 0

Router IP:

61. 63. 83.254

1

•

• Use or to set DHCP to DISABLE

2

• Press

•

Press

Enter the IP address

IP Address:

061.063.083.019

DHCP:
DISABLE

12

3

•

• Enter the subnet mask

4

• Press

• Enter the router IP address

6.5 DNS Server IP

The domain name system (DNS) is the way that Internet domain names are located and
translated into Internet Protocol addresses. There is probably a DNS server within close
geographic proximity to your ISP that maps the domain names in your Internet requests or
forwards them to other servers in the Internet.

6.6 SNTP Server IP

Simple Network Time Protocol (SNTP) is a protocol used to help match your system clock with
an accurate time source. If you do not know your SNTP Server IP, please ignore this section.
SNTP Server IP address can be either URL or IP.

•

• Enter SNTP server IP or URL

Press

• Press

•

Enter DNS server IP

Press

Subnet Mask:

255.255.254.000

Router IP:

061.063.088.019

DNS Server IP:

061.063.082.001

SNTP Server IP:

216.133.140.78

13

6.7 Do Not Disturb

This setting allows the user to reject all incoming phone calls.

• Press

•

Use or to select ENABLE or DISABLE

Do Not Disturb:
DISABLE

6.8 CF (call forward) Unconditional

Enable CF Unconditional to forward all the incoming calls to anoth er number. Otherwise set to
disable.

You will need to use a web-browser to input the forwarded phone number. Refer to

section 7.0 for more information on call forwarding.

• Press

•

Use or to select ENABLE or DISABLE

CF Unconditional:
DISABLE

6.9 CF (call forward) User Busy

Forward all the incoming calls to another number when user is busy on the phone.

• Press

•

Use or to select ENABLE or DISABLE

CF User Busy:
DISABLE

6.10 CF (call forward) No Answer

Forward all incoming calls to another phone number after a certain number of rings.

• Press

•

Use or to select ENABLE or DISABLE

CF No Answer:
ENABLE

14

6.11 Anonymous Call

Enables the caller (user) to hide the name and phone number from the receiver.

• Press

•

Use or to select ENABLE or DISABLE

Anonymous Call:
ENABLE

6.12 Anony Call Rej (Anonymous Call Rejection)

Reject any anonymous incoming calls.

•

• Use or to select ENABLE or DISABLE

Press

Anony Call Rej:
DISABLE

6.13 Ringing Type

Select the ring tone. There are four ring tones in total.

•

• Use or to select the ring type

Press

Ringing Type:
Ringing4

NOTE:

At this point, you may save the settings and exit. The next two sections explain how to

obtain the MAC address and firmware version.

•

• When asked to save or cancel, press to SAVE

Press to exit menu

MENU

15

6.14 MAC Address

This menu displays the MAC address. User cannot modify MAC address.

•

• MAC address is displayed on the screen

Press

MAC Address:
00D0E9017DB

6.15 Version

Version menu displays the firmware version. You cannot modify the version number.

• Press

• Firmware

version

is displayed on screen

Version:
V: 1.0

6.16 Language Selection

The VoIP Phone (model no. DPH-120S) supports two languages: Japanese and English.

• Press followed by

•

• Press when done

Use or to select the preferred language

Language:
English

6.17 Time Format

You may select the 12hr or 24hr time format.

• Press followed by

•

Use or to select the time format

Time Format:
24Hours

• Press when done

16

6.18 Volume Adjustment

6.18.1 Ringer Volume

While the handset is in place,

•

Press to increase the ringer volume and to decrease the

ringer volume

6.18.2 Speaker Volume

While the handset is in place,

• Press

• Press to increase the speaker volume and to decrease the

speaker volume

6.18.3 Handset Volume

• Pick up the handset and press to increase the volume or press

to decrease the volume

17

7.0 USING THE CONFIGURATION MENU

The configuration menu can be accessed using a web browser. Some advanced features such as
CF Unconditional, CF User Busy and CF No Answer must be setup from the web browser.

7.1 Accessing Configuration Menu

•

•

IP address is provided by your Intern et Service Provider (ISP). If your ISP supports DHCP, you
may obtain the IP address from you phone. Press MENU and scroll down to IP address.

• Enter User Name and Password (leave

• Click OK

Open the web browser (ie. Internet
Explorer, Netscape…)
Type in the IP Address of the phone
followed by :9999

User Name and Password blank if you
are installing the phone for the first
time)

7.2 Web Login Setting

18

User Name

Configuration menu login name.

Password

Configuration menu login password.

NTP Server IP

Network Time Protocol (NTP) is a protocol used to help
match your system clock with an accurate time source (eg
atomic clock, time server). It is good practice to have all
your networked computers synchronized with one server.

Time Zone

Select your time zone. If there is daylight saving in your
area, click the check box.

TFTP Server

Enable or disable TFTP server to allow transfer of
firmware from a computer to the IP phone.

FTP Client

Enable or disable IP phone to download files from FTP
server and update the firmware automatically.

Remote Config Password

Remote password to access the configuration menu from

VoIP software (You may download this software from

your supplier’s website). Default password is

7.3 Management Setting – Restore Factory Setting

1234.

Click on Management. Select Restore Factory Setting and the above screen will display on the
screen.

Restore Factory Setting

Restores all the settings back to factory default settings.

19

7.4 Management Setting – Firmware update

FTP server, login ID, login password and firmware filename are preset when you purchase the
phone. These are required to download and update the firmware.

FTP Server

Login ID

Login Password

Firmware Filename

7.5 Network Setting – DHCP

FTP Server address.

Login ID provided by your supplier.

Login password provided by you supplier.

Updated firmware filename. Do not change the file name
unless specified by your supplier.

Select DHCP if you have cable internet.

DHCP Server

DNS Server

Dynamic Host Configuration Protocol (DHCP) Server
address. This IP address information is obtained
automatically from your ISP.

DNS address provided by your ISP.

20

7.6 Network Setting – PPPoE

Choose PPPoE if your ISP uses PPPoE. Most DSL users use PPPoE.

PPPoE ID

PPPoE ID/username provided by your ISP.

PPPoE Password

PPPoE password.

DNS Server

DNS address provided by your ISP.

7.7 Network Setting – Static IP

Choose Static IP network setting if all Wide Area Network IP is provided to you by your ISP.

IP Address

IP address assigned to you by your ISP.

Router IP

Router IP address.

Subnet Mask

Subnet mask address.

DNS Server

DNS server address provided by your ISP.

21

NOTE: RESTART the system for new settings to take effect after you modify the IP address.

7.8 SIP Setting – SIP Phone Setting, Registrar and Outbound Proxy Server

Session Initiation Protocol (SIP) is the most popular Voice over IP standard. It enables two or
more people to make phone calls, share multimedia and make multimedia conference over the
internet. Please have an administrator setup these settings for you or obtain this information from
your SIP service provide r.

SIP Phone Port Number

SIP phone port number.

Registrar Server Domain
Name/IP Address

Registrar server domain name or IP address.

Registrar Server Port
Number

Registrar server port number.

Authentication Expire
Time

The time that the phone waits to connect to the SIP

server after the user dialed a number. If still not
connected, the phone will disconnect and redial.

Outbound Proxy Domain
Name/IP Address

Outbound proxy domain name or IP address.

Outbound Proxy Port
Number

Outbound proxy port number.

22

7.9 SIP Setting – Others

This section is for network administrators.

Session Timer

The time interval in which the phone periodically refresh

SIP sessions by sending repeated INVITE requests. These
INVITE requests allow the user agent or proxies to
determine the status of the SIP session.

Media Port

Real-time Transport Protocol port number. Provides end-

to-end transfer of data with real-time audio.

Prack

Prack ensures that media information is exchanged and

that network checks before connecting the call. Select
Enable for a more reliable connection.

Session Refresher

Select None to disable SIP session timer support.

Select UAC to initiate SIP request.

Select UAS to receive SIP request and then return a
response.

Session Timer Method

Select SIP request method. Default method is Invite.

UDP/TCP

Select SIP signal transmission method. Default method is
UDP.

23

7.10 SIP Account Settings

You may have up to 4 accounts. i.e., the IP phone can receive up to four different phone numbers.

Default Account

When you dial a number, the default account is used to
dial. User Name of default account is di splayed on the
receiver’s IP phone.

Account Active

Enable or disable this account.

Display Name

Display name on the IP phone.

SIP User Name

User name.

Authentication User Name

Name used to access SIP server.

Authentication Password

User password to access SIP server.

Register Status

Displays if the current phone is registered or
unregistered with SIP server.

24

7.11 STUN Setting – STUN Server Setting, UPnP Setting

STUN

Simple Traversal of User Datagram Protocol through

Network Address Translators is a protocol that allows
applications to determine the types of NATs and firewalls
are in between them and the internet. STUN also provide s
the ability for applications to determine the public IP
addresses allocated to them by the NAT.

STUN Domain Name/IP
Address

UPnP

Enter STUN domain name or IP address if STUN is

enabled.

Enable or disable universal plug and play. Some NAT

supports UPnP so STUN is not required and must be
disabled.

25

7.12 Voice Setting and QoS

Codec

RTP Packet Length

VAD

DTMF Method

Voice TOS

VLAN

VLAN Priority

VLAN ID

Voice Compression Algorithm priority settings. Select
from the most used codec to the least used codec.

Real-Time Transfer Protocol (RTP) packet length.

VAD detects voice activity and adjusts the signal to a
target power level. It ensures that background noise or
echo does not get amplified to the target power level.

Select the tone method for IP phone.

Sets the type of service for this Internet datagram.

Enable or disable virtual LAN.

Set the virtual LAN Priority.

Virtual LAN ID.

26

7.13 Phone Settings – Phone Setting

Recall you can only enable or disable call forwarding from the IP phone MENU key. With the
web-browser, you can enter the forwarded phone numbers in the Phone Setting menu.

Tone Setting

Select the tone for particular country

Ringer Type

Select the type of ring (1 to 4).

Hold Tone

Select melody or tone when HOLD key is pressed.

Do Not Disturb

Reject all incoming calls.

Call Waiting

Enable or disable call waiting.

Anonymous Call

If DISAB LE is selected, full UR I and name are sent to the

receiver’s phone when the user makes a phone call. The
URI and name of the caller are displayed on the receiver’s
phone.

When Full URI is selected, only user n ame is display ed on
the receiver’s phone when the user makes a phone call.

When Display Name is selected, only name is displayed
on the receiver’s phone when the user makes a phone call.

Anonymous Call Reject

Select Enable to reject anonymous calls.

27

Call Forward

7.14 Phone Setting – Timer

Click No Answer to enable call forward to another number

when no one answers the phone after 180s (default). The
timer can be changed from 0-600s. Refer to section 7.14 to
change the timer.

Click Busy to enable call forward to anothe r numb er when
user is busy on the phone.

Click Unconditional to transfer all incoming calls to
another number.

Enter the call forward number on the text box.

NTP Recycle

Inter Digit

Originating Not Accept

Incoming No Answer

Hold Recall

NTP recycle time.

The time interval that the IP phon e waits to detect the end

of DTMF digits. No more digits are accepted after this
period and the phone begins to dial.

The time interval that the caller’s phone waits to establish

a call. If the receiver fails to answer the phone during this
time interval, the caller’s phone will automatically
disconnect.

The time interval that the receiver’s phone will ring. If the

receiver fails to answer the phone during this time
interval, the phone will automatically disconnect.

The time interval that the caller is put on hold before the

phone automatically disconnect.

28

Auto Speaker Off

7.15 Call Tracing Log

Call Tracing Log keeps a record of all the phone ac tivities. This log is used by our engine ers to
troubleshoot hardware problems.

7.16 Phone Book

The time interval that the speaker phone is on before

turning off automatically (due to inactivity).

Phonebook menu allows the user to add, mod ify and delete phone numbers. To add, type in the
name and number then click NEW to add. To modify/delete, select the name from the list and
click modify/delete.

Name

Number

Name that you would like to add.

Phone number that corresponds to the name.

29

7.17 Speed Dial

Speed dial numbers can be accessed from the IP phone. Refer to section 8.2 for speed dial info.

Number 0x

7.18 Restart System

Speed dial phone number. 0x is the speed dial number.

Click

Restart

to update all the modifications and reboot the system.

30

8.0 OPERATING THE PHONE

8.1 Dialing

8.1.1 IP Address

1. Lift handset or press SPEAKER button

2. Dial IP address.

For example: dialing 192.168.0.1

Press OK or wait until the timer expires to dial.

3.

8.1.2 SIP Number

You have to register with SIP server to use SIP number.

Note:

1. Lift handset or press SPEAKER button

2. Dial SIP number.

For example: dialing 1866

Press OK or wait until the timer expires.

3.

31

8.2 Speed Dialing

1.

2.

8.3 Answering a Phone Call

Note:

When phone rings:

to begin conversation.

8.4 Switching to Another Line

1.

While having a conversation:

Lift handset or press SPEAKER button

Dial Speed Dial number.

For example: dialing speed dial number 08

The CANCEL key may be used to reject a call.

Lift handset or press SPEAKER button

8.5 Mute
Note:

sound can’t be heard by the caller.

While having a conversation:

1. Press Hold to switch to another line.

While mute is activated, sound from the caller can be heard from your speaker but your

1.

Press

. You may press

Mute

32

key again to resume con versation.

Mute

8.6 Call Transfer

While having a conversation:

1.

2.

8.7 Redial
Note:

3.

To return to idle mode, press CANCEL key

8.7.1 Last Dialed Number

1. Lift handset or press SPEAKER button

Press Hold to put the person on the other line on hold.

Dial the IP address or the extension number where you like the call to be
transferred.

Press Transfer to transfer the call.

2. Press Redial to dial the last dialed number.

8.7.2 Through Call History

1.

Press Redial . Do not lift the handset when you press Redial.

2. Press Redial again to cycle through the dialed, missed and received

calls.

3. Press DOWN key to scroll down the dialed, missed or received lists

until the number is displayed on the screen.

4. Pickup the handset or press OK

33

8.8 On Hold

To transfer a call while on hold, press the

Note:

and press the

While having a conversation:

TRANS key again to transfer the call.

TRANS

key. Dial the extension/phone number

8.9 Call Forward

Please refer to IP Phone Setup and Web Browser Configuration section to setup call
forwarding.

8.10 Three Way Conference

1. Press HOLD (Press HOLD again to resume conversation)

1.

2.

Pick up the handset and call Person A.

After Person A pick up the phone, press Hold key to place Person A on
hold.

3.

Dial the extension or phone number of Person B and wait until Person B picks up
the phone.

4. Press Conference key to begin 3-way conference.

You

34

9.0 USING THE PHONEBOOK

9.1 Dialing from the Phonebook

9.2 Storing a Number

1. Press the PHONE BOOK key to access the phone book.

2. Press to scroll down the list until the name is displayed on the screen.

Press OK to dial.

3.

1. Press and hold the PHONE BOOK key until “Name:” is displayed

on the screen.

2. Enter a name then press OK

3. Enter the number that corresponds to the name and press OK

4. Press OK again to save the phonebook.

Repeat Step 1 to 4 to store another phone number.

5.

35

9.3 Editing a Number

1. Press the PHONE BOOK key to access the phonebook.

2. Press until the name is displayed on the screen.

3.

4.

5.

Press the PHONE BOOK key again.

Select “Edit” and press OK to edit.

Enter a new name and press OK

6. Enter the new phone number and press OK

7. Press OK to save and override the previous name and phone number.

9.4 Deleting a Number

1. Press the PHONE BOOK key to access the phonebook.

2.

Press until the name you want to delete is selected.

3.

Press the PHONE BOOK key again.

4. Select “Delete” and press OK to delete.

5. Press OK again to save the new list on the phonebook.

36

10.0 Troubleshooting

The following troubleshooting information can be used to help solve most common problems.

QUESTION RECOMMENDED ACTION

There are no DIAL tone

1. Check if there are any loose connections.

Nothing is displayed on the
LCD screen

How to update Firmware?

Why can’t I dial my friend’s
SIP number?

1. Check if power cord is connected properly.

2. Check if there is 120V AC coming from the power outlet.

1. ATC IP Phone automatically updates firmware when it
powers up (while connected to the internet).

1. Check Registrar Server Domain Name/IP address and
Outbound Proxy Domain Name/IP Address (under SIP
Settings in Configuration Menu). Make sure you have the
right Name or IP Address.

2. Check the LCD display on yo ur phone to see if there is a
name or number displayed on the screen. If the name or
number is not displayed, use a web browser and access the
configuration menu. Make sure that the Registrar Server
Domain Name/IP Address is correct.

Why isn’t my firmware
updating?

3. Check the register status under SIP Account Settings in the
configuration menu (from web browser). If your status is
unregistered, it means you do no t have a SIP ac count. Cont act
your SIP service provider to get an account.

1. Your IP phone automatically detects for new firmware
when you unplug the power. If new version is available the
phone will automatically update the firmware.

2. Check if FTP address is correct.

37

3. Check with your supplier if firmware filename is correct.

I accidentally set DSL to
enable and now the phone
does not boot up

Why do I get “Can’t Upgrade
Now” screen when I click
[Submit] in the configuration
menu?

1. Unplug the power cord from the IP phone. Wait 2 seconds
and plug the power cord back in the IP phone. Press and hold
MENU key. The system should bypass boot up and go
straight into phone setup menu. Modify the phone setting and
make sure you save it before you exit.

1. Make sure you exit setting mode (phonebook, menu, speed
dial…) before you click [Submit] in the configuration menu.

38