Citizen Swift 120e, Swift 240PLUS, Swift 330PLUS, Swift 90e User Manual

User ’s Manual

Swift 90, Swift 120D and Swift 90x

Swift 240+ and Swift 240x Swift 330+ and Swift 330x

Contents

Product Warranty...................................................................................................................... 4

User Safety Instructions ........................................................................................................... 5

Introduction................................................................................................................................6

About This Printer Manual .......................................................................................................... 6

What to do if you have problems.............................................................................................. 7

For the latest information ........................................................................................................... 7

http://www.citizen.co.uk ............................................................................................................... 7

Chapter 1...................................................................................................................... ..............8

Unpacking And Assembling Your Printer ................................................................................... 8

Unpacking The Printer ............................................................................................................... 8

Finding A Suitable Location ........................................................................................................ 8

Getting To Know Your Printer......................................................................................................9

Printer Components ................................................................................................................... 9

Assembling The Printer ............................................................................................................. 9

Installing The Ribbon ...............................................................................................................10

Connecting To Your Computer................................................................................................. 1 0

Installing The Power Cable ......................................................................................................11

Chapter 2...................................................................................................................... ............12

Paper Handling And Loading ................................................................................................... 12

Paper Types..............................................................................................................................12

Installing The Tractor Unit ........................................................................................................ 13

Installing The Tractor In The Push Position ............................................................................ 1 3

Installing The Tractor Unit In The Pull Position ....................................................................... 1 4

Setting The Paper Thickness...................................................................................................14

Adjusting The Paper Thickness Lever ..................................................................................... 1 5

Setting the Paper Select Lever ................................................................................................. 15

Paper Handling Summary Chart ..............................................................................................15

Printing On Continuous Paper ................................................................................................. 1 6

Printing On Single Sheets........................................................................................................16

Printing On Multi-Part Forms ....................................................................................................17

Printing On Continuous Feed Labels ...................................................................................... 1 8

Printing On Envelopes ............................................................................................................. 18

Printing On Overhead Transparencies .................................................................................... 19

Special Paper Handling Features ............................................................................................ 19

Paper Parking ........................................................................................................................... 19

Paper Tear Off...........................................................................................................................20

Top Of Form Fine Adjustment - VTOP ......................................................................................21

Chapter 3.................................................................................................................................. 22

The Control Panel .................................................................................................................... 22

Basic Operations ......................................................................................................................22

Changing The Appearance Of Text (The Mode Menu Groups) ...............................................23

Changing The Font ................................................................................................................... 24

Changing The Text Pitch ..........................................................................................................24

Changing The Style Of Printing ................................................................................................ 24

Power-On Settings ...................................................................................................................25

Making A Print Out Of The Printer’s Default Settings................................................................ 25

Changing The Default Settings ................................................................................................ 26

Menu Mode ...............................................................................................................................27

Menu Functions ........................................................................................................................27

The Install Menu Group ............................................................................................................28

Tear-Off Postition Adjustments ................................................................................................. 29

Printer Self-Tests ...................................................................................................................... 29

Factory Default Settings ........................................................................................................... 30

The Buffer Memory ................................................................................................................... 30

Chapter 4.................................................................................................................................. 31

Setting Up Your Printer To Work With Your Software................................................................31

Microsoft® Windows

..................................................................................................................................................................................................

IBM PCs Or Compatibles .........................................................................................................31

Choosing A Suitable Emulation ............................................................................................... 3 1

Codepages - International Characters ....................................................................................32

Euro Currency Symbol .............................................................................................................32

Chapter 5.................................................................................................................................. 33

Maintenance And Fault Finding................................................................................................3 3

Problems And Solutions ..........................................................................................................34

Error Messages And Their Causes ......................................................................................... 3 5

Chapter 6.................................................................................................................................. 37

Printer Accessories ..................................................................................................................37

RAM Modules............................................................................................................................ 37

Automatic Sheet Feeder...........................................................................................................37

Installing The Automatic Sheet Feeder ....................................................................................3 8

ASF Specification......................................................................................................................39

Changing Between Continuous Forms And Single Sheets .................................................... 39

The Colour Kit...........................................................................................................................39

Using The Colour Kit ................................................................................................................ 40

The Printer Stand ......................................................................................................................40

The Serial interface ..................................................................................................................40

Chapter 7.................................................................................................................................. 43

Specifications for each printer .................................................................................................. 43

General Specifications .............................................................................................................44

Product Warranty

This product is covered by Citizen’s 2 year warranty for manufacturing defects. Please note that items regarded as consumables, for example ribbons, where faults develop due to normal operational wear are not included. To obtain service under this warranty please return the product in its original packaging to your supplier along with your purchase receipt.

The Citizen 2 year warranty is additional to your normal consumers rights.

Trademark Acknowledgements Citizen: Citizen Watch Co. Ltd. Japan, Citizen Systems Europe GmbH Epson EX, FX, LQ: Seiko Epson Corporation IBM Personal Computer, IBM PC, IBM Proprinter:

International Business Machines Corporation

Microsoft, Windows: Microsoft Corporation NEC: Nippon Electric Company

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any mean, mechanical, photocopying, recording or otherwise, without the prior written permission of Citizen Systems Europe. No liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this manual, Citizen Systems Europe assumes no responsibility for errors or omissions. Neither is any liability assumed for any damages resulting from the use of the information contained herein.

http://www.citizen-europe.com

User Safety Instructions

1 Read all the enclosed unpacking and operating instructions and keep them for future

reference.

2 Follow all warnings and instructions marked on the product. 3 Do not use liquid or aerosol cleaners. Use a damp cloth with a small amount of detergent

to remove marks from the covers. For more persistent marks refer to your dealer for a suitable cleaner.

4 Do not use this product near water. Switch the product off immediately if liquid is spilt

into it or if it has been exposed to rain or water.

5 The slots and openings on the product are provided for ventilation. To ensure reliable

operation of the product and to protect it from overheating, observe the following:

• Do not block or cover the ventilation openings

• Do not operate the product on a surface such as a bed, sofa or blanket as this may block

the openings and lead to overheating

• Do not operate the product on or near a radiator or similar heat source

• Do not enclose the product within an enclosure such as an acoustic hood without provid-

ing proper ventilation

6 Never push objects of any sort through the openings in the cover as they may touch

dangerous voltage points or short out parts which may result in a fire risk or an electric shock.

7 Ensure that the local power supply is 220-240V at 50 Hz standards. If you are in any

doubt contact your dealer or a registered electrician.

8 Ensure that the power cable supplied with your printer matches the power cables of your

other computer equipment. If it does not, please contact your dealer or a registered electrician.

9 Do not allow anything to rest on the power cable and do not position the product where

the power cable may be walked on.

10 Except as explained elsewhere in this manual, do not attempt to service the product

yourself. Opening or removing the covers may expose you to dangerous voltage points or other risks and may invalidate your warranty. Refer all servicing to registered service personnel. .

11 The mains plug on this equipment must always be used to disconnect the mains power

for servicing or repair. Please ensure that the socket outlet is installed near the equipment and is easily accessible.

12 Unplug this product from the power supply and refer servicing to registered personnel if:

• The power cable or plug is damaged or frayed

• The product has been exposed to rain or water or if liquid has been spilt into it

• The product has been dropped or the cabinet damaged

• The product exhibits a distinct change in performance, indicating a need for service Warning: Attempts to service the printer yourself can be extremely dangerous and may also

further damage and invalidate the warranty. Det matande vägguttaget skall placerat nära apparaten och vara lattátkomligt.

Stikkontakten skal placeres per apparatet og vare lettilgzngeligt.

Introduction

Thank you for purchasing this Citizen printer - you have made the right decision. Citizen ranks amongst the top European printer manufacturers, producing innovative, high quality

printers backed by a worldwide organisation renowned for its reliable, precision engineered products.

This manual covers a range of printer products, from 9-pin narrow carriage printers to 24-pin wide carriage, high performance printing.

However, all machines in the range used the same set of features to operate the printer allowing you to confidently operate any of our products. The printers are designed to be easy to setup, operate and use and yet full of features and functions for those customers who need more control.

About This Printer Manual

Chapter 1 tells you how to unpack and assemble your printer. Chapter 2 describes the various paper handling facilities of the printer. Chapter 3 describes the control panel and its functions. Chapter 4 deals with the actual printing process and activating the printer from your computer

using popular commercial software packages. Chapter 5 covers routine maintenance procedures and fault-finding, helping you to solve

common printer problems.

Chapter 6 gives you information on options and accessories for your printer Chapter 7 details the full technical specifications of your printer.

We think you’ll find the manual and the printer functional and easy to use, but we will always be glad to hear your comments so that we can improve our product where necessary.

What to do if you have problems

If you have any problems with your printer or require assistance in setting it up with your software we advise you to do the following:-

• Read Chapter 4 and 5 of this user manual

• Read the software driver documentation (if applicable)

• Contact your local dealer from whom you purchased the printer.

• Please visit our web site and take a look at the technical support pages. Details of this

are shown below

• If you live in the United Kingdom, you can call our Printer Helpdesk on 0891 515 797.

Calls are charged at 50p per minute (correct at time of printing)

For the latest information

http://www.citizen-europe.com

Our web site contains the latest information on all our products. This will include updates

printer drivers, details of codepages currently supported by our printers and a comprehensive FAQ (frequently asked questions) list.

In addition, there is a full distributor directory giving you details of a supplier nearest to you and also details of suitable e-mail addresses or web sites that can provide and answer to your enquiry.

Chapter 1 Unpacking And Assembling Your Printer

In this chapter, we’ll help you to set up your new printer. We’ll show you how to unpack your printer and its components, as well as suggesting a suitable work location for it. We’ll also show you how to install the ribbon and the power cable and how to connect the printer to your computer.

Unpacking The Printer

Lay the box on its side and slide the printer out by grasping the side packaging. As you unpack your printer , set aside and save the packing materials. They have been specially designed to the printer and will come in handy in case you ever need to transport it to a different location.

Are All Items Present? Having unpacked the printer and its component parts, check to see that all the following items are there:

A Printer B Single sheet guide C Power cable D Ribbon cartridge E Tractor feed unit F User manual G Paper feed knob (packaged

separately in box)

Are all Items Undamaged? Examine the printer and all the parts for obvious damage. If there are any, contact your dealer or delivery agent immediately.

Installing The Paper Feed Knob To install the paper feed knob simply insert the cylinder end of the knob with the four prongs into the paper knob opening on the right hand side of the printer. Push the knob in gently until it engages. Then turn it to ensure the platen moves.

Finding A Suitable Location

Before you set up your printer you should think about the best location for it. But there are a few considerations that can make life with your printer a lot easier:

• Avoid areas subject to excessive heat (direct sunlight for example), humidity, dust or

grease

• Provide a steady source of 220 to 240 volt electricity at 50 Hz

• Choose a flat sturdy surface with enough room for the paper to flow freely into and out of

the printer

• Position the printer so that connecting the power and computer cables will not interfere

with the paper flow

• Do not put any objects on top of the printer, especially while printing as the extra weight

may cause the print head to jam

Getting To Know Your Printer

With the preliminaries out of the way let’s take a closer look at the printer components and the paper controls to see what they do.

Printer Components

A The power switch is used to turn the

printer on and off. It is at the left hand side of the printer near the back. While the printer is on, the top of the case may feel warm to the touch. This is normal for a high-speed printer and is nothing to worry about.

B The platen is the hard rubber roller that

carries the paper to the print head.

C The paper feed knob is attached to the

platen. You can feed the paper and set its position manually by turning this knob but only when no power is applied to the printer. When the printer is on and off line you can feed the paper automatically by pressing the line feed/form feed (LF/FF) or PARK/LOAD key - see Chapter 3.

D The paper select lever is used to set the type of paper feed required, whether feed for

single sheets or tractor feed for continuous paper.

E The paper thickness lever adjusts the print head to accommodate different paper

thicknesses and types of forms. It is located inside the printer, at the left hand side, adjacent to the platen.

F The tractor is the sprocket assemblies that feed continuous paper into the printer and

keep the paper properly aligned. Continuous paper, also called fan-fold, tractor feed or pin-feed paper, is what you probably think of as computer paper. It consists of continuous perforated sheets with holes punched along the sides.

G The printer can accept optional modules to add more memory and a serial interface. It Is

located at the rear right hand side of the printer under the removable cover.

Assembling The Printer

Removing The Top Cover The top cover has two

basic positions. It is closed during printer operation and open when you need to access the inside of the printer. In order to install and change ribbons, and make other adjustments to the printer, you’ll need to open the hinged graduated plastic part, or if it’s more convenient, remove the entire top cover .

This is ideally a two handed operation. After opening the graduated part gently lift the complete cover away from the printer:

To replace it, insert the two bottom tabs on the cover into the slots on the printer case and lower until it clips into position. You may need to push the cover down to ensure that it is correctly in place.

Installing The Ribbon

The printer ribbon is enclosed in a cartridge. It is very easy to install and is carried out as follows:

1 Ensure the printer is off. 2 Remove the ribbon cartridge from

its packing materials.

3 Remove the top cover from the

printer.

4 Centre the print head by hand. 5 Holding the cartridge with the rib-

bon knob facing upwards, turn the knob in the direction shown by the arrow until the slack is taken up. Make sure that the ribbon isn’t twisted.

6 With the ribbon facing the back of the printer, place it in position between the print head

and the chrome ribbon guide (and on the ribbon cartridge itself). Ensure that the ribbon knob is directly over the spindle projecting from the bottom of the printer. Gently push the cartridge down until it clips into place. In practice it’s not quite as difficult as it sounds!

7 Move the print head side to side a few times to ensure that the ribbon drops into the

guiding grooves in front of the chrome ribbon guide and that it moves smoothly without snagging. With the ribbon installed you can reinstall the top cover.

Connecting To Your Computer

Serial Or Parallel Connection? Your printer can be connected to your computer by either using

the parallel or an optional serial interface. The difference is that with a serial connection data is sent to the printer one bit at a time, whereas a parallel connection allows several blocks of data to be sent simultaneously. The choice depends on the type of computer you own and whether it has other peripheral devices connected to it.

Most computers are designed for parallel transfer, as it is quicker than serial, but you can check with your dealer if you wish to be certain.

Connecting To Your Printer Using A Parallel Cable

Connecting the cable to the printer is very simple. The parallel interface connector is on the right side of the printer, towards the back. The connector is tapered so that you can only connect the cable one way; in other words, it is impossible to connect it up wrongly and risk damaging your printer or computer.

Warning: Before making any connections make sure that both the computer and the printer are turned off.

Move the small wire clamps out of the way and fit the cable connector to the connector on the printer. The two should fit together with just a slight push. With the cable connected, press the wire clamps into the notches on the cable socket. When fitting the other end to your computer refer to your computer user manual.

Installing The Power Cable

The power cable fits into the socket located at the back of the printer on the right (viewed from the back).

This socket has three prongs so that cable will fit only one way. Make sure that power switch is off before installing the power cable. Push the cable firmly into the socket to make the connection secure.

The other end should be connected to a standard mains power outlet socket.

Chapter 2 Paper Handling And Loading

Your printer offers great versatility in the kinds of paper you can use and the ways loading and unloading them. This chapter discusses the details of these features in the following sections:

• Paper types

• Installing the tractor unit

• Setting the paper thickness lever

• Setting the paper select lever

• Paper loading summary chart

• Printing on continuous paper, single sheets, multi-part forms, labels, envelopes and

overhead transparencies

• Quarter page printing

• Special features - paper parking, paper tear-off and top of form fine adjustment

Paper Types

Your printer can handle many types of paper, including continuous paper, single sheets, multipart forms, labels and envelopes.

Continuous Paper Perforated paper is available in several widths. Your printer can handle any continuous paper that is between 3¼ inches and 9¼ inches wide (this width does not include the sprocket margin).

Single Sheets These can also vary in width and length. The paper guide can accommodate paper as narrow as 7.2 inches and as wide as 10.1 inches.

Thick Paper Paper up to .007 inches thick feeds smoothly through this printer. This allows you to use bond or ledger up to 100 gsm. However, for thicker papers you must adjust the printhead away from the platen. See Setting the Paper Thickness Lever in this chapter for details.

Multi-Part Forms The printer can print on three-part forms (one original and two copies) with the tractor mechanism in either the pull or push position. Four part forms require that the CPY MODE menu is set ON. Multi-part forms, which have all layers of approximately the same weight paper, give you the best printing results. Thinner paper layers provide better readability.

Labels Use only continuous labels. Always feed them through the bottom of the printer (with the tractor in the pull position) for optimum printing results. Cut sheet labels and rear-feed continuous labels make almost a full circle around the platen, causing labels to pop off occasionally. Also, you should never reverse feed labels through the printer.

Overhead Transparencies Prepare colour presentations on overhead transparencies using the optional colour kit. Best results are obtained with darker colours (red, black, blue violet). Only use the recommended dot matrix transparencies.

Installing The T ractor Unit

How you install the tractor unit and load paper into the printer depends on what kind of paper you select. The tractor unit has two positions: push and pull.

The tractor unit is mounted in the push position at the factory. When installed, it fits snugly into the rear of the printer. It works by gripping the edges of the continuous paper and pushing it under and around the platen until the paper comes out of the top of the printer.

With the tractor installed in the pull position, paper is pulled through the printer, either from the rear of the printer or through the slot in the bottom of the printer.

Installing The Tractor In The Push Position

The printer comes from the factory with the tractor unit installed in the push position. These instructions are needed only if someone removed the tractor from your printer or installed it in pull position.

Figure E shows the positions when removing the tractor unit Figure F shows the positions when installing the tractor unit. The components are as follows:

A Tractor unit B Release tab C Groove D Pin 1 Remove any paper

from the tractor.

2 To remove the tractor

from the pull position, use two hands. Place your thumbs on the release tabs and your fingers on the outside of the printer case.

3 Press with your

thumbs and push the tractor backwards. The unit will lift up easily.

4 Set the tractor unit

down in the rear printer opening.

5 Locate two small pins pointing outward to the sides of the opening. When the tractor is

correctly installed, these pins will be clamped into a small groove located just under the release tabs.

6 Place a forefinger between each end of the tractor and the rear wall of the printer open-

ing. Your fingers will be against a ridged surface. Brace your thumbs on the top sides of the printer opening.

7 Pull the tractor towards you with your forefingers until the release tabs snap over the

pins.

Installing The T ractor Unit In The Pull Position

Follow these instructions to install the tractor unit in the pull position:

A Forward Notch B Front Pins

C Half circle notch D Platform

E Rear Pins F Spring Arm

1 Remove the top cover. 2 Remove any paper currently

loaded in the printer.

3 Place your thumbs on the re-

lease tabs located on both ends of the tractor unit. Grip the outside of the printer with your fingers, push thumbs down and back. The tractor unit will pop backwards when it releases from the push position.

4 Lift the tractor out with the metal crossbars. 5 Look at the tractor unit and locate the rear set of pins (E) on the right and left of the unit

and the notches (A) that hold the unit in position. On the printer itself, locate the front pins (B) and the half-circle notch (C).

6 Using two hands, hold both ends of the tractor unit and position the tractor above the

central portion of the printer . The tractor feeders that grip the p aper will be facing you and the round crossbar will be above the square crossbar.

7 Rest the bottom of the spring arms (B) pin into the half circle notch (C). Keep the tractor

seated while you press downward from the tractor unit. The notches extending downwards from the tractor unit (A) will engage the two forward pins (B). When correctly installed, the tractor unit clicks into place and feels very solidly attached. The tractor feeders will be almost vertical.

8 Make sure the large paper select lever on the right-hand side of the printer is in the

forward (continuous forms) position.

Setting The Paper Thickness

Paper up to 0.007 inches thick will feed smoothly through this printer. This allows you to use bond or ledger up to 100 gsm. However, for thicker papers you will need to adjust the printhead away from the platen. For all other papers, keep the lever set to the standard position. Remembering to make this small adjustment gives you the best printing results.

Regardless of paper thickness, do not use a setting closer to the platen than the standard position pointer otherwise smudged output or and damage to the printhead could result. See the table for the recommended paper thickness settings for the number of copies you are using.

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