Citizen CT-E351 Service Manual

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LINE THERMAL PRINTER

MODEL CT-E351

User’s Manual

WEEE MARK

If you want to dispose of this product, do not mix it with general household waste. There is a

separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/EC) and is effective only within European Union.

Wenn Sie dieses Produkt entsorgen wollen, dann tun Sie dies bitte nicht zusammen mit dem

Haushaltsmüll. Es gibt im Rahmen der WEEE-Direktive innerhalb der Europäischen Union (Direktive 2002/96/EC) gesetzliche Bestimmungen für separate Sammelsysteme für gebrauchte elektronische Geräte und Produkte.

Si vous souhaitez vous débarrasser de cet appareil, ne le mettez pas à la poubelle avec vos

ordures ménagères. Il existe un système de récupération distinct pour les vieux appareils électroniques conformément à la législation WEEE sur le recyclage des déchets des équipements électriques et électroniques (Directive 2002/96/EC) qui est uniquement valable dans les pays de l’Union européenne. Les appareils et les machines électriques et électroniques contiennent souvent des matières dangereuses pour l’homme et l’environnement si vous les utilisez et vous vous en débarrassez de façon inappropriée.

Si desea deshacerse de este producto, no lo mezcle con residuos domésticos de carácter general.

Existe un sistema de recogida selectiva de aparatos electrónicos usados, según establece la legislación prevista por la Directiva 2002/96/CE sobre residuos de aparatos eléctricos y electrónicos (RAEE), vigente únicamente en la Unión Europea.

Se desiderate gettare via questo prodotto, non mescolatelo ai riuti generici di casa. Esiste un

sistema di raccolta separato per i prodotti elettronici usati in conformità alla legislazione RAEE (Direttiva 2002/96/CE), valida solo all’interno dell’Unione Europea.

Deponeer dit product niet bij het gewone huishoudelijk afval wanneer u het wilt verwijderen. Er

bestaat ingevolge de WEEE-richtlijn (Richtlijn 2002/96/EG) een speciaal wettelijk voorgeschreven verzamelsysteem voor gebruikte elektronische producten, welk alleen geldt binnen de Europese Unie.

Hvis du vil skille dig af med dette produkt, må du ikke smide det ud sammen med dit almindelige

husholdningsaffald. Der ndes et separat indsamlingssystem for udtjente elektroniske produkter

i overensstemmelse med lovgivningen under WEEE-direktivet (direktiv 2002/96/EC), som kun er gældende i den Europæiske Union.

Se quiser deitar fora este produto, não o misture com o lixo comum. De acordo com a legislação

Por

que decorre da Directiva REEE – Resíduos de Equipamentos Eléctricos e Electrónicos (2002/ 96/ CE), existe um sistema de recolha separado para os equipamentos electrónicos fora de uso, em vigor apenas na União Europeia.

Jeżeli zamierzasz pozbyć się tego produktu, nie wyrzucaj go razem ze zwykłymi domowymi

Por

Pol

odpadkami. Według dyrektywy WEEE (Dyrektywa 2002/96/EC) obowiązującej w Unii Europejskiej dla używanych produktów elektronicznych należy stosować oddzielne sposoby utylizacji.

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Compliance Statement for European Users

CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU) Full text of the EU declaration of conformity is available at the following internet address: http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/

IMPORTANT: This equipment generates, uses, and can radiate radio frequencyenergy and if not installed and used in accordance with the instruction manual, maycause interference to radio communications. It has been tested and found to complywith the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCCRules, which are designed to provide reasonable protection against such interferencewhen operated in a commercial environment. Operation of this equipment in aresidential area is likely to cause interference, in which case the user at his ownexpense will be required to take whatever measures may be necessary to correct theinterference.

CAUTION: Use shielded cable for this equipment.

Sicherheitshinweis

Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

For Uses in Canada

This Class A Information Technology Equipment (ITE) complies with Canadian CAN ICES-3(A)/NMB-3(A). This Information Technology Equipment (ITE) does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Pour L’utilisateurs Canadiens

Cet Equipements informatiques (EI) de la classe A est conforme a la norme CAN ICES-3(A)/NMB-3(A) du Canada. Le present Equipements informatiques (EI) n’emet pas de bruite radio electriques depassant les limites applicables aux appareils numeriques de la classe A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

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GENERAL PRECAUTIONS

 Before using this product, be sure to read through this manual. After having read

this manual, keep it in a safe, readily accessible place for future reference.

 The information contained herein is subject to change without prior notice.

 Reproduction or transfer of part or all of this document in any means is prohib-

ited without permission from Citizen Systems.

 Note that Citizen Systems is not responsible for any operation results regardless

of omissions, errors, or misprints in this manual.

 Note that Citizen Systems is not responsible for any trouble caused as a result

of using options or consumables that are not specied in this manual.

 Except explained elsewhere in this manual, do not attempt to service, disas-

semble, or repair this product.

 Note that Citizen Systems is not responsible for any damage attributable to

incorrect operation/handling or improper operating environments that are not

specied in this manual.

 Data is basically for temporary use and not stored for an extended period of time

or permanently. Please note that Citizen Systems is not responsible for damage

or lost prot resulting from the loss of data caused by accidents, repairs, tests or

other occurrences.

 If you nd omissions, errors, or have questions, please contact your Citizen

Systems dealer.

 If you nd any pages missing or out of order, contact your Citizen Systems

dealer for a replacement.

 EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

 QR Code is a registered trademark of DENSO WAVE INCORPORATED.

 Ethernet is a registered trademark of Fuji Xerox Corporation.

 CITIZEN is a registered trade mark of CITIZEN WATCH CO. Japan.

 All other trademarks are the property of their respective owners.

 Citizen Systems use these trademarks in accordance with the license of relevant

owners.

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SAFETY PRECAUTIONS...

Before using this product for the rst time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (re, electric shock or injury).

In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed.

 After having read this Manual, keep it in a safe, readily accessible place for future

reference.

 Some of the descriptions contained in this manual may not be relevant to some

printer models. The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols. Be sure to read this information carefully.

WHICH SHOULD BE STRICTLY OBSERVED

WARNING

Neglecting precautions indicated by this symbol may result in fatal or serious injury.

CAUTION

Neglecting precautions indicated by this symbol may result in injury or damage to property.

This symbol is used to alert your attention to important items.

This symbol is used to alert you to the danger of electric shock or electrostatic damage.

This symbol denotes a request to unplug the printer from the wall outlet.

This symbol is used to indicate that the power supply must be grounded.

This symbol is used to indicate useful information, such as procedures, instructions or the like.

This symbol is used to indicate prohibited actions.

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PRECAUTIONS ON PRINTER INSTALLATION

WARNING

Do not use or store this product in a place where it will be exposed to:

* Flames or moist air. * Direct sunlight. * Hot airow or radiation from a heating device. * Salty air or corrosive gases. * Ill-ventilated atmosphere. * Chemical reactions in a laboratory. * Airborne oil, steel particles, or dust. * Static electricity or strong magnetic elds.

 These locations create the risk of printer damage, as well as product fail-

ure, overheating, emission of smoke, re, or electric shock. They can also result in re or electric shocks and so should always be

avoided.

 Do not drop any foreign object nor spill liquid into the printer. Do not place

any object on the printer either.

 Do not drop any metallic object such as paper clips, pins or screws into the

printer.

 Do not place a ower vase, pot, or anything containing water on the print-

er.

 Do not spill coffee, soft drinks, or any other liquid into the printer.  Do not spray insecticide or any other chemical liquid over the printer.  Dropping a metallic foreign object into the printer, may cause printer fail-

ure, re, or electric shock. Should it occur, immediately turn the printer off, unplug it from the supply outlet, and call your local Citizen Systems dealer.

Do not handle the printer in the following ways:

 Do not subject the printer to strong impacts or hard jolts (e.g., being stepped on,

dropped or struck).

 Never attempt to disassemble or modify the printer.  These actions create the risk of printer damage, as well as product failure,

overheating, emission of smoke, re, or electric shock. They can also result in re or electric shocks and so should always be

avoided.

 This device is not appropriate to be used where a child may be present.

Install, store, or use the device where it cannot be reached by a child.

 Electric appliances could cause an unexpected injury or accident if they

are handled or used improperly.

 Keep the power cord and signal cables out of the reach of children. Also

children should not be allowed to gain access to any internal part of the printer.

 The plastic bag the printer came in must be disposed of properly or kept

away from children. Wearing it over the head may lead to suffocation.

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CAUTION

Do not use the printer under the following conditions.

 Avoid locations subject to vibration or instability.  Avoid locations where the printer is not level.  The printer may fall and cause an injury.  The quality of printing may deteriorate.  Do not obstruct the printer’s air vents.  Do not place anything on the printer.  Do not cover or wrap the printer in cloth or blankets.  Doing so could cause heat to build up and deform the case or start a re.  Avoid using the printer near a radio or TV set or from supplying it from the same

electric outlet as these appliances.

 Avoid using the printer interconnected with a cable or cord that has no protection

against noise. (For interconnections, use shielded or a twisted pair of cables and ferrite cores, or other anti-noise devices.)

 Avoid using the printer with a device that is a strong source of noise.  The printer may have an adverse effect on nearby radio or TV transmis-

sions. There may also be cases when nearby electrical appliances adverse-

ly inuence the printer, causing data errors or malfunction.

 Installed in any orientation other than those specied.  Malfunction, failure, or electric shock may result.

 Connect the printer to a ground.  Electric leakage may cause an electric shock.  Do not connect the printer’s ground to any of the following:

* Gas piping

 A gas explosion could result.

* Telephone line ground * Lightning rod

 If lightning strikes a large surge of current may cause re or shock.

* Water pipes

 Plastic water pipes should not be used for grounding. (Those approved by a

Waterworks Department may be used.)

 Before connecting or disconnecting the grounding lead to or from the

printer, always unplug it from the electric outlet.

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PRECAUTIONS IN HANDLING THE PRINTER

WARNING

Please observe the following precautions for power source and power cord:

 Do not plug or unplug the power cord with a wet hand.  Use the printer only at the specied supply voltage and frequency.  Use only the specied AC adapter with the printer.  Use only the power cord that comes with the printer, and never use the supplied

power cord with another device.

 Check to make sure that the supply outlet from which the printer is powered has

a sufcient capacity.

 Do not supply the printer from a power strip or current tap shared with other ap-

pliances.

 Do not plug the power cord into an electric outlet with dust or debris left on the

plug.

 Do not use a deformed or damaged power cord.  Do not move the printer while its power is on.  Neglecting to handle it properly may result in printer failure, emission of

smoke, re, or electric shock.

 An overload may cause the power cord to overheat, catch re, or the circuit

breaker to trip.

 Do not allow anything to rest on the power cord. Do not place the printer where

the power cord may be stepped on.

 Do not subject the power cord to severe bending, twisting, or pulling. Do not

carry the product while it is in this state either.

 Do not attempt to modify the power cord unnecessarily.  Do not place the power cord near any heating device.  Neglecting these cautions may cause wires or insulation to break, which

could result in electric leakage, electric shock, or printer failure. If the power cord sustains damage, contact your Citizen Systems dealer.

 Do not leave things around the electric outlet.  Supply power to the printer from a convenient electric outlet, readily accessible in

an emergency.

 Pull the plug to immediately shut it down in an emergency.  Insert the power plug fully into the outlet.  If the printer will not be used for a long time, disconnect it from its electric outlet.  Hold the plug and connector when plugging or unplugging the power cord or

signal cable after turning off the printer and the appliance connected to it.

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CAUTION

Caution label is attached in the position shown in the following gure. Carefully read the

handling precautions before using the printer.

These labels indicate that the head becomes hot, so touching it may cause burns, and touching the auto cutter when opening the paper cover may cause cuts on hands.

Do not transport this printer with the paper roll inside.  Printer failure or damage may occur.

To prevent possible malfunction or failure observe the following.

 Do not open the paper cover during printing.  Avoid operating the printer without paper properly loaded.  Avoid the use of paper not complying with specications.  May result in poor print quality.  Avoid using torn pieces of paper or paper spliced with plastic adhesive tape.  Avoid forcibly pulling already loaded paper by hand.  Avoid using a sharp pointed device to operate panel buttons.

Be sure to rmly insert the cable plugs into their mating sockets.

 A cross connection may damage the printer’s internal electronics or the

host system’s hardware.

Only use the printer with devices that have designated solenoid specications for

the cash drawer interface connector.

 Neglecting this caution may result in malfunction or failure.

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To prevent injury and printer failures from worsening, observe the following:

 Do not touch the printing surface of the thermal head.  Do not touch any of the moving parts (e.g., paper cutter, gears, active electric

parts) while the printer is working.

 In case of trouble do not attempt to repair the printer. Ask Citizen Systems ser-

vice for repair.

 Be careful that the covers do not pinch your hands or ngers.  Be careful of the sharp edges on the printer. Do not allow them to injure you or

damage property.

 May result in electric shock, burn, or injury.

If the printer emits smoke, an odd smell, or unusual noise while printing, immediately abort the current print session and unplug the printer from the electric outlet.

DAILY MAINTENANCE

Observe the following precautions for daily maintenance.

 When cleaning the printer, always turn it off and unplug it from the electric outlet.  Use a soft, dry cloth for cleaning the surface of the printer case.

For severe stains, use a soft cloth slightly dampened with water. Never use organic cleaning solvent such as alcohol, paint thinner, trichloroethylene, benzene, or ketone. Never use a chemically processed cleaning cloth.

 To remove paper dust, use a soft brush.

CAUTION

The thermal head is at a dangerously high temperature immediately after printing. Allow it to cool off before starting maintenance work.

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THE TABLE OF CONTENTS

1. GENERAL OUTLINE .....................................................................12

1.1 Features ............................................................................................12

1.2 Unpacking .........................................................................................13

1.3 Model Classication ..........................................................................14

1.4 Basic Specications ..........................................................................14

2. EXPLANATION OF PRINTER PARTS ...........................................16

2.1 Printer Appearance ...........................................................................16

2.2 Inside the Paper Cover ...................................................................... 18

2.3 Other Built-in Functions ..................................................................... 19

3. SETUP ............................................................................................21

3.1 Connecting the AC Power Cord ......................................................... 21

3.2 Connecting Interface Cables .............................................................22

3.3 Ethernet (LAN) Interface ...................................................................23

3.4 Connecting the Cash Drawer ............................................................26

3.5 Precautions for Installing the Printer .................................................28

3.6 Loading Paper ...................................................................................29

3.7 58-mm Width Roll Paper Partition ..................................................... 31

3.8 Setting the Long Life Printing (LLP) Function .................................... 32

3.9 Precautions for Creating Applications and Practical Operations .......33

3.10 Download Site for Various Electronic Files ...................................... 33

4. MAINTENANCE AND TROUBLESHOOTING ...............................34

4.1 Periodic Cleaning ..............................................................................34

4.2 Clearing a Cutter Error ...................................................................... 35

4.3 Self Test ............................................................................................. 36

4.4 Hexadecimal Dump Printing .............................................................. 37

4.5 Error Indications ................................................................................38

4.6 Paper Jams .......................................................................................40

4.7

Precautions for Performing Printing for Which Printing Speed Changes

....40

5. OTHER ...........................................................................................41

5.1 External Views and Dimensions ........................................................41

5.2 Printing Paper .................................................................................... 42

5.3 Manual Setting of Memory Switches ................................................. 43

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1. GENERAL OUTLINE

The CT-E351 line thermal printer series is designed for use with a broad array of terminal equipment including data, POS, and kitchen terminals. These printers have extensive features so they can be used in a wide range of applications.

1.1 Features

 High-speed printing at up to 250 mm/sec possible

 Stylish design

 Compact size with the lowest possible height

 The front paper eject structure enables use where the height is restricted

 Compliant with IPX1 for drip-proof capabilities *

 Support for paper widths of 80 mm and 58 mm

 High-speed cutter employed

 Long Life Printing (LLP) function to increase the head life available

 Dual interfaces (USB + serial / Ethernet + USB)

 Built-in drawer kick interface

 USB-linked power OFF function available

 Paper saving function available

 Support for the JIS X0213 third and fourth level Kanji character sets

 Support for the simplied and traditional Chinese character sets and Hangul char-

acter set

 Various customizations using the memory switches possible

 User created characters and logos can be saved in the user memory

 Support for barcodes including 2D barcodes

*: The product has been checked to determine that vertically falling drops of water

will have no harmful effect, but the product is not guaranteed to be completely drip-proof.

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1.2 Unpacking

Make sure the following items are included with your printer.

NAME

Printer 1

AC Adapter (37AD5) 1

AC power cord 1

Partition 1

Cable clamp 1

QUAN -

TITY

ILLUSTRATION

Sample paper roll 1 roll

Quick Start Guide 2

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1.3 Model Classication

Model numbers indicate printer features according to the following system.

CT - E351 RS E - BK

1. Model name

2. Interface

RS: USB + serial

ET: Ethernet+USB

3. Market

U: North America

E: Europe

4. Body case color

WH: Pure white

BK: Black Contact us in advance for special combinations, some of which may not be available.

1.4 Basic Specications

Item Specications

Model CT-E351 Print method Line thermal dot print method Print widths 72 mm/576 dots, 68.25 mm/546 dots, 64 mm/512 dots, 52.5 mm/420 dots, 48.75

Dot density 8 × 8 dots/mm (203 dpi) Print Speed 250 mm/sec (maximum speed, print density level 100%, 2000 dot lines/sec) Number of print col-

umns *1

Character size *2 Font A:1.50×3.00 mm, Font B:1.13×3.00 mm, Font C:1.00×2.00 mm Character type Alphanumeric characters, international characters, PC437/850/852/857/858/860/863

User memory 384 KB (capable of storing user-dened characters and logos) Bar code types UPC-A/E, JAN(EAN) 13 digits/8 digits, ITF, CODE39, CODE128, CODABAR(NW-7),

m/390 dots, 48 mm/384 dots, 45 mm/360 dots, factory default 72 mm

Font Maximum number of characters

(columns) / 54 mm Font A 36 12 × 24 Font B 48 9 × 24 Font C 54 8 × 16

/864/865/866, WPC1252, Katakana, ThaiCode 11/18 (1Pass/3Pass), TCVN-3,

Kanji (JIS rst, second, third, and fourth level), Kana, extended characters, JIS

X0213, GB18030, BIG5, KS Hangul, EUC Hangul

CODE93, PDF417, QR Code, GS1-DataBar

Dot conguration

(dots)

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Item Specications

Line spacing 4.25 mm (1/6 inch) (Variable by command) Paper roll

Interface USB + serial / Ethernet + USB Cash drawer kick-out Supports 2 cash drawers Input buffer 4 K bytes/45 bytes Supply voltage DC 24 V ±5% Power consumption Approximately 2.0 A (average), approximately 0.1 A (standby) AC Adapter

(37AD5) Weight Approximately 1.3 kg Outside dimensions 125 (W) × 165 (D) × 108 (H) mm Operating temperature

and humidity Storage temperature

and humidity Reliability Print head life: 150 km, 300 million pulses (room temperature, room humidity, speci-

Safety standard *3 UL, C-UL, FCC Class A, CE Marking

Roll paper: 80 mm x max. φ83 mm Paper thickness: 53 to 85 μm (paper roll inner diameter 12 mm / outer diameter 18 mm)

Rated input: AC 100 to 240 V, 50/60 Hz, 150 VA Rated output: DC 24 V, 2.1 A

5 to 45°C, 10 to 90% RH (no condensation)

-20 to 60°C, 10 to 90% RH (no condensation)

ed recommended paper, specied paper thickness), Auto cutter life: 1.5 million cuts (3-inch), 1 million cuts (2-inch) (room temperature, room humidity, specied recommended paper, specied paper thickness)

Notes: *1: The number of printable columns is selected using a memory switch.

The numbers of columns noted in this table refer to typical models. The number of

columns varies depending on specications.

*2: Characters appear small because the dimensions include a blank area surrounding

each character.

*3: This standard applies when our AC Adapter (37AD5) is used.

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2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Names of parts

1. Paper cover Open to load paper. Also open to clear a cutter error. * The paper cover cannot be used for manual cutting.

Refer to 4.2 Clearing a Cutter Error

2. Cover open lever Use to open the paper cover.

3. POWER button Hold down two or three seconds to switch power on or off.

4. FEED button Press this button to feed paper. In case of a cutter error, press the FEED button with the paper cover closed after removing the cause. The printer enters the mode for setting memory switches and running self test.

Refer to 4.3 Self Test

5. Operation panel

6. Rear connectors

Refer to 5.3 Manual Setting of Memory Switches

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Operation panel

1423

USB + serial

45 623

Ethernet + USB

Two LEDs and two keys are placed on the operation panel.

LED name Description

POWER LED

ERROR LED

Turns on when the power is turned on and turns off when the power is turned off. Flashes when a memory error occurs and when data is being received.

Flashes when the print head is hot, when the paper cover is open, when a cutter error occurs, and so on.

Refer to 4.5 Error Indications

Rear connectors

1. Serial connector (serial, USB, etc.) Connect to the interface cable.

2. Cash drawer kick-out connector Connect to the cable from the cash drawer.

3. Power connector Connect to the AC adapter cable.

4. USB connector

5. Ethernet connector

6. Panel button The current conguration information can be printed. For details, refer to “Ethernet (LAN) Interface” in Section 3.3.

Refer to 3.3 Ethernet (LAN) Interface

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2.2 Inside the Paper Cover

1. Print head (thermal) Prints characters and graphic data on paper (paper rolls).

2. Paper end (PE) sensor Detects when there is no paper. Printing stops when this sensor detects there is no paper.

3. Platen Feeds the paper. Do not remove the platen except to do maintenance.

4. Auto cutter Cuts the paper.

Refer to 5.3 Manual Setting of Memory Switches

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2.3 Other Built-in Functions

 Buzzer

Buzzes when errors occur or when operations or command operations are performed.

Refer to 4.5 Error Indications

 User memory

You can save user-dened logo and character data in this memory. Data remains

stored in this memory even if the printer is turned off. For information on how to save data, refer to the Command Reference.

 Memory switch

Setting of various kinds of functions can be stored in memory. Settings remain stored in the memory even if the printer is turned off.

 USB-linked power OFF (When MSW6-3 of memory switch is set to ON)

When the printer is connected to PC by USB, the printer becomes the state of USBlinked power OFF after 3 seconds when PC power off or USB connection lost. This mode is canceled when the PC is turned back on or when a USB connection is established.

CAUTION

 Since the POWER LED is unlit when the state of USB-linked power OFF, it cannot be identi-

ed from the power OFF.

 Pressing the POWER button while the state of USB-linked power OFF turns on power nor-

mally.

 Paper saving functions

Memory switches MSW8-3 through MSW8-4 can be used to congure the settings

below, which save paper.

 Top margin suppression

The printer back feeds the paper before printing which reduces the blank space at the top edge of the paper.

The back feed amount can be specied.

 Line gap reduce

Automatically compresses the linefeed amount between lines. The compression

ratio can be specied.

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CAUTION

Remove the partially cut paper before performing back feed for starting printing. The cut paper may be torn off in the next printing process, which may cause a problem.

 Auto side shift (MSW8-6)

This function dissipates heat load during frequent heat generation by a vertical

ruled line or other specic head heating element.

If no data is received within 15 seconds after each cut or print, the print position is automatically slid N* dots to the right. The original print position is returned to at the next slide timing. * N is the MSW8-6 setting value.

CAUTION

 If the right margin is too narrow, this may result in some print characters being cut off.  This function is disabled under initial settings.  To enable this function, use MSW8-6 to specify an appropriate value for the maximum slide

amount.

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3. SETUP

3.1 Connecting the AC Power Cord

1. Turn off the power.

2. Connect the power connector to the AC adapter cable connector.

Next, connect the AC power cord to the AC inlet, and insert the plug into an electric outlet.

1. Cable connector

2. Power connector

3. AC adapter

4. AC inlet

5. AC power cord

CAUTION

 Use only the specied AC adapter.  Always hold the AC adapter’s cable connector by the connector when removing or inserting it.  Use an AC power source that does not also supply power to equipment that generates elec-

tromagnetic noise.

 Pulling on the AC power cord may damage it, cause a re, electric shock, or break a wire.  If a lightning storm is approaching, unplug the AC power cord from the electric outlet. A light-

ning strike may cause a re or electric shock.

 Keep the AC power cord away from heat generating appliances. The insulation on the AC

power cord may melt and cause a re or electric shock.

 If the printer is not going to be used for a long time, unplug the AC power cord from the elec-

tric outlet.

 Place the AC power cord so that people do not trip on it.

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3.2 Connecting Interface Cables

1. Turn off the power.

2. Orient the interface cable correctly and insert it into the interface connector.

USB + serial Ethernet + USB

CAUTION

 When disconnecting the cable, always hold the connector.  Be careful not to insert the USB cable into the cash drawer kick-out connector.  To connect more than one printer to a single computer by USB, you must change the serial

number of the USB interface.

 Hold the connector of the LAN cable perpendicular and straight when connecting or discon-

necting it. Doing it at an angle may cause the connector to misconnect.

Use a serial cable with the connection layout shown below.

9-pin (female) - 9-pin (female) cable

Signal

PinPin

RXD2 2RXD

TXD

DTR

DSR

RTS7 7RTS

CTS8 8CTS

Signal

TXD

DTR

DSR

CAUTION

Place the interface cable so that people do not trip on it.

——

retnirPCP

3.3 Ethernet (LAN) Interface

Panel button

1 2

The following describes an overview of the Ethernet (LAN) interface. For details on this function, refer to a separate manual. Note that the Ethernet (LAN) interface is not available in the USB + serial model.

Panel button operation

The function of the panel button is as follows.

 Printing network setup information

Press the panel button.

 Returning to factory settings

Hold down the panel button. A buzzer* will sound and then hold down the panel button again within 3 seconds. It returns network settings to its factory settings. * Depending on settings, the buzzer may not sound.

CAUTION

 The board will automatically restart after this operation is complete.  If settings are congured to obtain an IP address from a DHCP server automatically, the new

IP address may be different from the previous one.

LED Functions

The tables below explain how to interpret LED indications.

——

1. Network transmission speed

Transmission speed LED (green)

100 Mbps Lit 10 Mbps/Not connected Unlit

2. Network status

Status LED (yellow)

Connected Lit Not connected Unlit Data transmission in

progress

Flashing

Changing network settings

You can use a web browser to access a special settings page to check and change board settings.

 Access the special settings page

1. Use a web browser to access the URL of the special settings page. Enter the IP ad-

dress assigned to the printer as the part of URL. (Example: For an IP address of

169.254.1.10, input: http://169.254.1.10.)

2. This displays the page to display the current status.

——

3. Press the [Change Settings] button to enter the following Change Settings screen. For

details, refer to a separate manual.

——

3.4 Connecting the Cash Drawer

1. Turn off the power.

2. Conrm the orientation of the cash drawer kick-out cable connector and connect it to

the cash drawer kick-out connector at the back of the printer.

3. Remove the screw for the ground wire.

4. Screw the cash drawer’s ground wire to the body of the printer.

1. Cash drawer kick-out connector

2. Cash drawer kick-out cable connector

3. Ground wire

4. Screw for ground wire

CAUTION

 Connect only the cash drawer kick-out cable to this connector. (Do not connect a telephone

line.)

 Signals cannot be output from the cash drawer kick-out connector while printing.  Hold the connector of the drawer kick cable perpendicular and straight when connecting or

disconnecting it. Doing it at an angle may cause the connector to misconnect.

(1) Connector pin conguration

No. Signal Function

1 FG Frame ground 2 DRAWER1 Cash drawer 1 drive signal 3 DRSW Cash drawer switch input 4 VDR Cash drawer drive power supply 5 DRAWER2 Cash drawer 2 drive signal 6 GND Signal ground (common ground on circuits)

Connector used:TM5RJ3-66 (Hirose) or equivalent Applicable connector: TM3P-66P (Hirose) or equivalent

——

(2) Electric characteristics

1) Drive voltage: 24 VDC

2) Drive current: Approx. 1 A max. (not to exceed 510 ms.)

3) DRSW signal: Signal levels: “L” = 0 to 0.5 V, “H” = 3 to 5 V

(3) DRSW signal

Status can be tested by commands.

(4) Drive circuit

Cash drawer kick-out connector

Shielded

Cash drawer open/ close switch

Cash drawer Printer

CAUTION

 Cash drawers 1 and 2 cannot be operated at the same time.  The solenoid used for the cash drawer should be 24 Ω or more. Do not allow the electric cur-

rent to exceed 1 A. Excessive current could damage or burn out the circuits.

——

3.5 Precautions for Installing the Printer

This printer can only be positioned horizontally. It cannot be positioned vertically or on a wall.

Horizontal position Vertical position

CAUTION

Do not use the printer under the following conditions.

 Avoid locations subject to vibration or instability.  Locations that are very dirty or dusty.  Avoid locations where the printer is not level.  The printer may fall and cause an injury.  The quality of printing may deteriorate.  Oriented other than as specied.  Malfunction, failure, or electric shock may result.

——

3.6 Loading Paper

1. Turn on the power.

2. Flip up the cover open lever to open the paper cover.

CAUTION

When pressing up on the lever, take care that you do not pinch your ngers in the gap above the

top of the lever.

3. Load the paper roll so that the printable side of the paper is facing up, as shown by

arrow A.

4. Pull a few centimeters of paper straight out in the direction of arrow B.

5. Close the paper cover until you hear a click. Paper is fed and cut automatically (by the

factory setting).

——

CAUTION

 When opening the paper cover, be careful not to touch the entrance of the blade of the auto

cutter.

 The print head is very hot immediately after printing. Be careful not to touch it with your

hands.

 Do not touch the print head with bare hands or metal objects.  Always use the specied types of paper rolls.  Conrm that the paper roll is set correctly.  If the paper is skewed and not coming straight out of the paper cover, open it and straighten

the paper.

 Always pull a few centimeters of paper straight out of the printer if you open the paper cover

while paper is loaded.

 Press on the center of the paper cover to close it securely.  Be careful of paper cuts while loading the paper.

Refer to PRECAUTIONS IN HANDLING THE PRINTER

——

3.7 58-mm Width Roll Paper Partition

1. Turn off the power.

2. Flip up the cover open lever to open the paper cover.

3. Mount the supplied partition to the groove. When using the 80-mm width roll paper,

remove the partition.

4. Change the print area width while referring to “Manual Settings for the Memory Switch-

es” in Section 5.3.

Refer to 5.3 Manual Setting of Memory Switches

CAUTION

 When opening the paper cover, be careful not to touch the entrance of the blade of the auto

cutter.

 The print head is very hot immediately after printing. Be careful not to touch it with your

hands.

 Do not touch the print head with bare hands or metal objects.  When using 58-mm wide paper, use the printer as a dedicated printer for that paper size.

The printer may not correctly feed paper or print if it is switched to 80-mm wide paper after using 58-mm wide paper.

Refer to PRECAUTIONS IN HANDLING THE PRINTER

——

3.8 Setting the Long Life Printing (LLP) Function

It can extend the abrasion life of the head-resistant by reducing the pressure to press the print head against the paper. The Long Life Printing (LLP) function can be enabled by changing the position of the projection switch inside the paper cover.

1. Turn off the power.

2. Flip up the cover open lever to open the paper cover.

3. Flip down the projection switches on both sides in the arrow direction with the tip of a

screwdriver.

Flip down the projection switches on the left and right from the standard position to the LLP position one by one.

4. Close the paper cover rmly until it clicks.

Standard

LLP

(Projection switch front view)

CAUTION

 When opening the paper cover, be careful not to touch the entrance of the blade of the auto

cutter.

 The print head is very hot immediately after printing. Be careful not to touch it with your

hands.

 Do not touch the print head with bare hands or metal objects.  The set position of the projection switches on the left and right must be identical.  When this setting is enabled, the printing density may decrease. If necessary, increase the

printing density or use a paper with excellent coloring properties.

 This function reduces physical friction by reducing the head pressure and does not guarantee

friction resistance for all bad quality papers.

Refer to PRECAUTIONS IN HANDLING THE PRINTER

——

3.9 Precautions for Creating Applications and Practical Operations

If printing is done immediately after the paper is partially cut and torn off, the top of the next print out may be distorted.

For printing after cutting, we recommend to print with the rst line empty.

If you are using a serial interface that has a slow data transmission speed, streaks may appear in the printouts when you are printing graphics or gradated text, which require large amounts of data. USB interfaces may be susceptible to the effects of electromagnetic interference from the host or environment. If this is the case, try using a cable with ferrite cores on both ends, which are very effective at eliminating EMI.

3.10 Download Site for Various Electronic Files

You can view support information and download the latest documents, drivers, utilities, etc. from the following site. http://www.citizen-systems.co.jp/support/download/printer/ct-e351/

——

MAINTENANCE AND TROUBLESHOOTING

4.1 Periodic Cleaning

A dirty print head or platen may reduce printing quality or cause malfunctions. We recommend cleaning the printer periodically (every 2 to 3 months) as shown below.

1. Turn off the power.

2. Flip up the cover open lever to open the paper cover.

3. Wait a few minutes until the print head cools.

4. Use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust that is on

the print head and platen.

1. Print head

2. Platen

CAUTION

 When opening the paper cover, be careful not to touch the entrance of the blade of the auto

cutter.

 The print head is very hot immediately after printing. Be careful not to touch it with your

hands.

 Do not touch the print head with bare hands or metal objects.

Refer to PRECAUTIONS IN HANDLING THE PRINTER

——

4.2 Clearing a Cutter Error

If the auto cutter stops during the auto cutter operation with the blade of the auto cutter in the open position due to foreign matter entering, paper jamming, etc., the ERROR LED ashes. When a cutter error occurs, resolve the cutter error with the following procedure.

1. Turn off printer power.

2. Flip up the cover open lever to open the paper cover.

3. Remove any jammed paper including any scraps of paper. (Remove the paper roll that

is loaded in the holder also.)

4. Reload the paper roll and close the paper cover.

5. Turn on the power.

CAUTION

 When opening the paper cover, be careful not to touch the entrance of the blade of the auto

cutter.

 The print head is very hot immediately after printing. Be careful not to touch it with your

hands.

 Do not touch the print head with bare hands or metal objects.

Refer to PRECAUTIONS IN HANDLING THE PRINTER

——

4.3 Self Test

You can use self test to check for printer problems.

Performing a self test operation

1. While paper is loaded, press and hold the FEED button and turn on the power.

2. Hold the FEED button down for about one second until the buzzer sounds. Release the

button to start self test. The printer will print its model name, version, memory switch settings, and built-in fonts.

1. Printer type name

2. Firmware version

3. Interface settings

4. Buffer size

5. Memory switch settings

——

4.4 Hexadecimal Dump Printing

Print received data in hexadecimal. If problems such as missing or duplicated data occur, this function allows you to check whether or not the printer is receiving data correctly.

How to do hexadecimal dump printing

1. Load paper.

2. While the paper cover is open, hold down the FEED button as you turn on printing

power. Keep FEED button pressing until the POWER LED starts to ash, and then

close the paper cover.

3. The printer will print “HEX dump print mode” followed by the received data printed in

hexadecimal numbers and some characters.

How to stop hexadecimal dump printing

Do one of the following to stop printing.

 Press the FEED button consecutively three times

 Turn off the power

 Receive a reset command from an interface

CAUTION

 The printer prints “.” if there is no character corresponding to the data.  None of the commands function during hexadecimal dump printing.  If print data does not cover a complete line, press the FEED button to advance the paper.

Print example HEX dump print mode

61 62 63 64 65 66 67 0A 0D 0D 0D 0D abcdefg.....

.....D0 D0 D0

——

4.5 Error Indications

 Paper End

If the paper ends, the ERROR LED lights and a buzzer sounds. Load a new paper roll. The buzzer may not sound depending on the memory switch setting.

 Cover Open

If the cover is opened, the ERROR LED lights and a buzzer sounds. The buzzer may not sound depending on the memory switch setting. Do not open the cover during printing. If the cover is accidentally opened, the

ERROR LED ashes. Check the paper, pull it straight out of the printer by a couple

of centimeters, and then close the cover. Printing restarts. A command must be sent to restart printing depending on the memory switch setting.

 Cutter Error

If the auto cutter stops due to paper jamming, etc., the ERROR LED ashes.

Remove the cause and press the FEED key. If the auto cutter still does not move and the paper cover cannot be opened, refer to “Clearing a Cutter Error.”

Refer to 4.2 Clearing a Cutter Error

 Print Head Hot

Dense printing, heavy black printing, and continuous printing in a high temperature environment increase the temperature of the print head. When the print head exceeds a certain temperature, the printer stops printing and waits until the

temperature of the print head decreases. The ERROR LED ashes during this time.

When the temperature decreases, printing restarts automatically.

——

The status display for various messages is shown below.

Status POWER LED (green) ERROR LED (red) Buzzer sound *3

Paper End Lit Lit Ye s Paper cover or front cover is

open *1 Paper cover or front cover is

open *2 Cutter Error Lit Ye s

Lit Lit No

Lit Ye s

Memory Error

Print Head Hot Lit Ye s

Low-voltage Error Lit No

High-voltage Error Lit No

System Error Lit No

Wait for Macro Execution Lit No

Notes *1: This message is displayed when the paper cover or front cover is opened in standby mode. *2: This message is displayed when the paper cover or front cover is opened during paper feeding or printing. *3: The buzzer sounds when MSW5-1 (buzzer setting) is enabled. However, the condition that the buzzer

sounds varies depending on the MSW5-1 and MSW10-6 settings.

— No

——

4.6 Paper Jams

Take care to avoid obstruction of the paper outlet and paper jamming around the outlet during printing. If paper cannot get out of the printer, it can roll up on the platen inside the printer and cause an error. If the paper wraps around the platen, open the paper cover and carefully pull the paper out.

4.7 Precautions for Performing Printing for Which Printing Speed Changes

When printing for which the printing speed changes is performed, white lines may be printed or paper may not be fed depending on the printing conditions. To prevent these problems, change the following memory switch settings.

1. Enable MSW2-3 (buffering).

2. Increase the baud rate of MSW7-1 (serial baud rate).

3. Change MSW10-2 (print speed) to a lower level.

CAUTION

Depending on the serial interface transmission speed, ambient temperature, print data duty, and other factors, changing the above settings may not eliminate the problems.

——

5. OTHER

108

5.1 External Views and Dimensions

(Unit: mm)

125 165

——

5.2 Printing Paper

Use the paper shown in the following table or paper of the same quality.

Paper type Product name

Recommended thermal roll paper

Nippon Paper TP50KR-2Y, TP50KJ-R Oji Paper PD150R, PD160R, PD160R-63 Mitsubishi Paper Mills HP220AB-1, F230AA, P220AB Koehler KT48-FA

Paper width 80

Max. printing width 72

-1

Printing surface

φ83 or less

(Unit: mm)

-1

Paper thickness

(μm)

Core inner diam-

eter d (mm)

Core outer diam-

eter D (mm)

Paper width 58

Printing surface

(384 dot)

53 to 85

φ12

φ18

CAUTION

Use thermal paper that is wound as follows:

 Not creased and ts tight to the core.  Not folded.  Not glued to the core.  Rolled with the printable side out.

——

5.3 Manual Setting of Memory Switches

Memory switches are used to set various printer settings. Memory switches can be set manually, or by utilities or commands. This section explains how to perform manual settings. For information on how to set the memory switches using commands, please refer to the Command Reference.

Individual setting mode

Set the memory switches individually. Do the settings while conrming the memory switch function and settings on the printout.

1. Load paper.

2. While the paper cover is open, press and hold the FEED button and turn on the power.

3. Press the FEED button twice and close the paper cover.

The printer enters the mode for setting memory switches individually. The printer prints “Memory SW (1)” and the current setting, 0 (off) or 1 (on). (The current settings for memory switches 7 to 13 are not printed.)

Current memory switch

4. Press the FEED button.

Each press of the FEED button cycles through the list of memory switches in the following sequence: “Memory SW (1)” > “Memory SW (2)” > ...“Memory SW (11)” or “Memory SW (13)” > “Save To Memory” > “Memory SW (1)”. Press the FEED button until the number for the memory switch you want to change is printed.

5. Press the FEED button for at least two seconds.

A setting for the memory switch is printed, through the cycle, each time the FEED button is pressed for at least two seconds. Press the FEED button for at least two seconds to cycle through the list until the function of the memory switch you want to change is printed.

Memory switch function

Current setting

——

6. Press the FEED button.

A setting is printed each time the FEED button is pressed in order through the cycle. When the current settings are printed, the COVER LED lights. Press the FEED button until the setting you want is printed.

7. Press the FEED button for at least two seconds.

The selected settings are set. The next memory switch function and settings are printed.

8. Repeat steps 5 to 7 to change different functions for the current memory switch num-

ber.

9. Open the paper cover and close it.

The changed memory switch settings are printed.

10. Repeat steps 4 to 9 to change functions for a different memory switch number.

11. Press the FEED button until “Save To Memory” is printed.

12. Press the FEED button for at least two seconds.

The changed memory switch settings are saved and a list of them is printed.

The printer exits individual setting mode when printing is nished.

Memory switch initialization

Set all the memory switches to the factory settings.

1. Do steps 1 through 3 of the procedure to enter individual setting mode.

2. Press the FEED button until “Save To Memory” is printed.

3. Open the paper cover.

4. Press the FEED button for at least two seconds.

All memory switches change to the factory settings.

5. Close the paper cover.

——

The function of each memory switch is shown in the following table. (Shaded values are factory settings.)

Switch no. Function OFF ON

MSW1-1 Power ON Info Valid Not Send MSW1-2 Buffer Size 4K bytes 45 bytes MSW1-3 Busy Condition Full/Err Full MSW1-4 Receive Error Print“?” No Print MSW1-5 CR Mode Ignored LF MSW1-6 Reserved Fixed — MSW1-7 DSR Signal Invalid Valid MSW1-8 Reserved Fixed —

MSW2-1 Reserved — Fixed MSW2-2 Auto Cutter Invalid Valid MSW2-3 Spool Print Invalid Valid MSW2-4 Full Col Print LineFeed WaitData MSW2-5 Resume aft PE Next Top MSW2-6 Reserved Fixed — MSW2-7 Reserved Fixed — MSW2-8 Reserved Fixed —

MSW3-1 Resume Cttr Err Valid Invalid MSW3-2 Reserved Fixed — MSW3-3 Reserved Fixed — MSW3-4 Reserved Fixed — MSW3-5 Reserved Fixed — MSW3-6 Reserved Fixed — MSW3-7 CBM1000 Mode Invalid Valid MSW3-8 Resume Open Err Close Command

MSW4-1 Reserved Fixed — MSW4-2 Reserved Fixed — MSW4-3 Feed&Cut at TOF Invalid Valid MSW4-4 Reserved Fixed — MSW4-5 Reserved Fixed — MSW4-6 Reserved Fixed — MSW4-7 Reserved Fixed — MSW4-8 Partial Only Invalid Valid

——

Switch no. Function OFF ON

MSW5-1 Buzzer Valid Invalid MSW5-2 Line Pitch 1/360 1/406 MSW5-3 USB Mode Virtual COM Printer Class MSW5-4 Reserved Fixed — MSW5-5 Reserved Fixed — MSW5-6 Reserved Fixed — MSW5-7 Reserved Fixed — MSW5-8 Reserved Fixed —

MSW6-1 Act. For Driver Invalid Valid MSW6-2 Character Space Invalid Valid MSW6-3 USB Power Save Invalid Valid MSW6-4 Reserved Fixed — MSW6-5 Reserved Fixed — MSW6-6 Reserved Fixed — MSW6-7 Reserved Fixed — MSW6-8 Power ON trigger Power switch ON AC power input

Switch no. Function Initial setting Setting value

MSW7-1 Baud Rate 9600 bps 1200 bps, 2400 bps, 4800 bps, 9600 bps, 19200 bps,

MSW7-2 Data Length 8bits 7bits, 8bits MSW7-3 Stop Bit 1bit 1bit, 2bits MSW7-4 Parity NONE NONE, ODD, EVEN MSW7-5 Flow Control DTR/DSR DTR/DSR, XON/XOFF MSW7-6 DMA Control Valid Valid, Invalid MSW7-7 VCom Protocol PC Setting PC Setting, DTR/DSR, XON/XOFF

38400 bps, 57600 bps, 115200 bps

MSW8-1 Print Width 576 dots 576 dots, 546 dots, 512 dots, 420 dots, 390 dots, 384

MSW8-3 Top Margin 11mm 3mm, 4mm, 5mm, 6mm, 7mm, 8mm, 9mm, 10mm,

MSW8-4 Line Gap Reduce Invalid Invalid, 3/4, 2/3, 1/2, 1/3, 1/4, 1/5, ALL MSW8-5 Reduced Char V/H 100% / 100% 100% / 100%, 75% / 100%, 50% / 100%, 100% /

MSW8-6 Auto Side Shift Invalid Invalid, 1 dot, 2 dots, 3 dots, 4 dots, 5 dots, 6 dots, 7

MSW8-7 Liner Free Mode Invalid Disabled, 1 h, 6 h, 12 h, 18 h, 24 h, 5 m, 10 m

dots, 360 dots

11mm

75%, 75% / 75%, 50% / 75%

dots

15 m, 20 m, 30 m

——

Switch no. Function Initial setting Setting value

MSW9-1 Code Page PC437 PC 437, Katakana, PC 850, PC 858, PC 860, PC 863,

MSW9-2 Int’Char Set USA USA, France, Germany, England, Denmark, Sweden,

MSW9-4 Kanji code Invalid Disabled, JIS (Japan), SJIS: CP932 (Japan), SJIS:

PC 865, PC 852, PC 866, PC 857, WPC1252, Space page, PC 864, ThaiCode11 1Pass, ThaiCode11 3Pass, ThaiCode18 1Pass, ThaiCode18 3Pass, TCVN-3

Italy, Spain, Japan, Norway, Denmark 2, Spain 2, Latin America, Korea, Croatia, China, Vietnam

X0213 (Japan), GB18030 (China), KS Hangul (South Korea), EUC Hangul (South Korea), BIG5 (Taiwan)

MSW10-1 Print Density 100 % 70 %, 75 %, 80 %, 85 %, 90 %, 95 %, 100 %, 105 %,

MSW10-2 Print Speed Level 9 Level 1, Level 2, Level 3, Level 4, Level 5, Level 6,

MSW10-4 MSW10-5 Buzzer Event Not By C.

MSW10-6 Buzzer Sound Tone 2 Tone 1, Tone 2, Tone 3, Tone 4

Old Command Invalid Invalid, CBM1, CBM2

Open

110 %, 115 %, 120 %, 125 %, 130 %, 135 %, 140 %

Level 7, Level 8, Level 9

All Event/Error, Not by C.Open, Not by C.Open/PE

——

CT-E351_UM_100_5L

PMC-1702

February 2017

Citizen CT-E351 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WEEE MARK

Compliance Statement for European Users

GENERAL PRECAUTIONS

PRECAUTIONS ON PRINTER INSTALLATION

PRECAUTIONS IN HANDLING THE PRINTER

DAILY MAINTENANCE

THE TABLE OF CONTENTS

1. GENERAL OUTLINE

1.1 Features

1.2 Unpacking

2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

2.2 Inside the Paper Cover

2.3 Other Built-in Functions

3. SETUP

3.1 Connecting the AC Power Cord

3.2 Connecting Interface Cables

3.3 Ethernet (LAN) Interface

3.4 Connecting the Cash Drawer

3.5 Precautions for Installing the Printer

3.6 Loading Paper

3.7 58-mm Width Roll Paper Partition

3.8 Setting the Long Life Printing (LLP) Function

3.9 Precautions for Creating Applications and Practical Operations

3.10 Download Site for Various Electronic Files

MAINTENANCE AND TROUBLESHOOTING

4.1 Periodic Cleaning

4.2 Clearing a Cutter Error

4.3 Self Test

4.4 Hexadecimal Dump Printing

4.5 Error Indications

4.6 Paper Jams

4.7 Precautions for Performing Printing for Which Printing Speed Changes

5. OTHER

5.1 External Views and Dimensions

5.2 Printing Paper

5.3 Manual Setting of Memory Switches