CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (73/23/EEC)/EN60950-1
EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
CITIZEN is a registered trade mark of CITIZEN WATCH CO., LTD., JAPAN
Company names and product names in this manual are trademarks or
This Class A digital apparatus complies with Canadian ICES-003.
This equipment generates and uses radio frequency energy and if not installed
and used properly, that is, in strict accordance with the manufacturer's
instructions, may cause interference to radio and television reception. This digital
apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications. This equipment is designed to provide
reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION : Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the grantee
of this device could void the user's authority to operate the
equipment.
4
ETAT DE CONFORMITE EMI A L’USAGE
DES UTILISATEURS CANADIENS
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas
installé et utilisé correctment, c’esst à dire en accord strict avec les instructions
du fabricant, il risque de provoquer des intérferences avec la réception de la
radio et de latélévision.
Le présent appareil numérique n’émet pas de bruite radio électriques dépassant
les limites applicables aux appareils numériques de la classe A prescrites dans
le Réglement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Cet équipment est conçu pour fournir une protection satisfaisante contre de
telles interférences dans une installation résidentielle. Cependant, il n’y a pas
de garantie contre les interférences avec les réceptions radio ou télévision,
provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé
a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des mesures
suivantes:
• Réorienter l’antenne de réception.
• Installer l’ordinateur autre part, par égard pour le récepteur.
• Brancher l’ordinateur dans une prise de courant différente de façon à ce
que l’ordinateur et le récepteur soient branchés sur des circuits différents.
English
5
Important Safety Instructions
• Read all of these instructions and save them for later reference.
• Follow all warnings and instructions marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
• Do not use this product near water.
• Do not place this product on an unstable cart, stand or table. The product may fall,
causing serious damage to the product.
• Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do
not block or cover these openings. The openings should never be blocked by placing
the product on a bed, sofa, rug or other similar surface. This product should never
be placed near or over a radiator or heat register. This product should not be placed
in a built-in installation unless proper ventilation is provided.
• This product should be operated from the type of power source indicated on the
marking label.
If you are not sure of the type of power available, consult your dealer or local power
company.
• This product is equipped with a three-pronged plug, a plug having a third (grounding)
pin. This plug will only fit into a grounding-type power outlet. This is a safety feature.
If you are unable to insert the plug into the outlet, contact your electrician to replace
your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.
• Do not allow anything to rest on the power cord. Do not locate this product where
the cord will be walked on.
• If an extension cord is used with this product, make sure that the total of the ampere
ratings on the products plugged into the extension cord do not exceed the extension
cord ampere rating. Also, make sure that the total of all products plugged into the
wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V240V outlet.
• Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
• Except as explained elsewhere in this manual, don't attempt to service this product
yourself. Opening and removing those covers that are marked "Do Not Remove" may
expose you to dangerous voltage points or other risks. Refer all servicing on those
compartments to service personnel.
6
English
• The main plug on this equipment must be used to disconnect mains power. Please
ensure that the socket outlet is installed near the equipment and shall be easily
accessible.
• Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are
followed. Adjust only those controls that are covered by the operating instructions
since improper adjustment of other controls may result in damage and will often
require extensive work by a qualified technician to restore the product to normal
operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for
service.
Notice
• Before use, be sure to read this manual. And keep it handy for reference when needed.
• The contents of this manual may change without prior notice.
• Reproduction, transfer, or transmission of the contents of this manual without prior
consent is strictly prohibited.
• We are not liable for any damage resulting from the use of the information contained
herein, regardless of errors, omissions, or misprints.
• We are not liable for any problems resulting from the use of optional products and
consumable supplies other than the designated products contained herein.
• Do not handle, disassemble or repair the parts other than those specified in this
manual.
• We are not liable for any damage caused by user's erroneous use of the printer and
inadequate environment.
• Data residing in the printer is temporary. Therefore, all data will be lost if power is
lost. We are not liable for any damage or loss of profits caused by data loss due to
failures, repairs, inspections, etc.
• Please contact us if there are any mistakes or ambiguities within this manual.
• If there are missing or incorrectly collated pages in this manual, contact us to obtain
a new manual.
7
SAFETY INSTRUCTIONS
which must be strictly observed !
• To prevent personal injury or property damage, the following shall be
strictly observed.
• The degree of possible injury and damage due to incorrect use or
improperly following instructions is described below.
Indicates a situation which, if not observed
Warning
and handled properly, could result in death
or serious injury.
Caution
Meaning of symbols
This symbol indicates that something must be handled carefully.
This symbol indicates something that must not be done.
This symbol indicates something that must be done.
8
Indicates a situation which, if not observed
and handled properly, could result in injury.
Warning
Never perform the following. If not avoided, these may cause damage
or trouble to the printer or cause the printer to overheat and release
smoke and cause burns or an electrical shock. If the printer is damaged
or is malfunctioning, be sure to turn the printer off immediately and
remove the power cord from the outlet, then consult our service
personnel.
• Do not place the printer in a poorly ventilated area, or shut off the air vent of
the printer.
• Do not place the printer where chemical reactions occur, such as in laboratories
or where air is mixed with salt or gas.
• Do not use a power voltage or frequency other than those specified.
• Do not plug/unplug the power cord or attach/detach the interface cable by
simply grabbing the power cord or interface cable. Do not pull or carry the
printer when the tension of the power cord or interface cable is increased.
• Do not drop or put foreign matter such as clips and pins into the printer. This
may cause problems.
• Do not plug the power cord into an outlet with many loads.
• Do not spill drinks such as tea, coffee and juice on the printer or spray
insecticide on the printer. If drink or water is spilled, first be sure to turn the
power off and remove the power cord from the outlet, then consult our service
personnel.
• Do not disassemble or modify the printer.
• Do not use this printer when any safety switch built into the product has been
cancelled without solving the problem that activated it. If you do, there is a danger
that the printer will malfunction, injuring, burning, or electrocuting you.
English
Discard or safely store the plastic packing bag. This bag should be
kept away from children. If the bag is pulled over a child’s head, it may
cause suffocation.
9
General Precautions
Caution
• Prior to operation, read the safety instructions carefully and observe them.
• Do not drop or put foreign matter such as clips and pins into the printer. This
may cause problems.
• Be careful when moving or carrying the printer. Dropping the printer may
cause injury or property damage.
• If this printer is accidentally dropped, be sure to notify a service person; do
not try to repair it yourself.
• Do not open the printer during printing.
• When cleaning the surface of the printer case, do not use the cloth that is
soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.
• Do not use the printer where there is a lot of oil, iron particles, or dust.
• Do not spill liquids or spray insecticide on the printer.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the
printer.
• Operate the control panel properly. A careless, rough handling may cause
problems or malfunction. Do not use such sharp-edged tool as a ballpoint
pen for operation.
• Be careful of the edges of the plates so injury or property damage is possible.
• If a problem occurs during printing, stop the printer immediately and unplug
the power cord from the outlet.
• When printer trouble occurs, do not try to dissemble it. Instead, consult our
service personnel.
10
Precautions When Installing the Printer
Caution
• Prior to operation, read the safety instructions carefully and observe them.
• Do not use or store the printer near fire, excessive moisture, in direct sunlight,
near an air conditioner or heater or other source of unusually humidity or
excessive dust.
• Do not place the printer where chemical reactions occur, such as in a
laboratory.
• Do not place the printer where air is mixed with salt or gas.
• The printer must sit on a firm, level surface where there is ample ventilation.
Never allow the printer's air vent to be blocked by an object.
• Do not put anything on the top of printer.
• Do not place the printer near a radio or television, and do not use the same
wall outlet for the printer and radio or television. Radio or television reception
could be adversely affected.
• Do not put anything on the power cord or step on it.
• Do not drag or carry the printer with the power cord or interface cable.
• Avoid plugging the power cord into an outlet with many loads.
• Do not bundle the power cord when inserting the plug.
• Always grip the plug housing, not the cord, to plug/unplug the power cord.
• Make certain the power is turned off before connecting/disconnecting the
interface cable.
• Avoid lengthening the signal cable or connecting it to any noise-producing
device. If it is unavoidable, use the shielded cable or twisted pair for each
signal.
• Place the printer near the outlet where the power cord can be unplugged
easily to shut off power.
• Use the AC outlet that accepts a three-pronged plug. Otherwise, static
electricity may be generated and there will be danger of electric shock.
• Do not carry it holding the cover.
Doing this might break its mechanisms or cause it to malfunction.
English
11
Chapter1
Introduction
Thank you very much for purchasing the Citizen Dot Matrix Printer CD-S500 series.
This printer is a dot matrix printer developed for use with various kinds of data
communication terminals, POS terminals, and kitchen printers.
It can be used for a wide range of applications thanks to its rich selection of functions.
Features
Compact design
A paper drop in mechanism that simplifies paper loading
High speed printing to a maximum of 240cps
Multiple copy printing (original form + 2 copies)
Input buffer available
Black mark sensor mechanism
Versatile printing layout using the page mode
Logo data or text data prepared by the user can be stored in its user
memory
Built-in drawer kick-out interface
Optional auto-cutter (full cut/partial cut)
Capacity for paper with widths of 76.2/69.5/57.5mm
Serial (RS-232C) or Parallel (IEEE and Centronics compliant) interface
is available as a factory option
Selection of functions diversified by its operation panel (Soft SW setting
mode)
Can be wall mounted (optional)
Built-in buzzer
Built-in or external AC adapter types available
Dual color printing (red/black)
12
Explanation of the Models
Models in this series are identified by the following model naming method.
English
Model Number:
CD-S-
Model name
500 : Standard model
50 1 : Built-in auto cutter model
503 : Built-in auto cutter and rewinder
model
Power source type
A: AC adapter type
S: Built-in AC adapter type
Interface
PA : Parallel IEEE1284 compatible
RS : Serial RS-232C compatible
UB: USB
Region (Characters + power cord)
J : Japan
E : Europe
U : North America
C : China
Case Color
WH : Cool white
BK : Black
-
Introduction
Black mark sensor
None : No sensor
M1 : Left sensor for paper reverse
M2 : Right sensor for paper reverse
M3 : Left sensor for paper surface
M4 : Right sensor for paper surface
13
Chapter1
Introduction
Explanation of models
Examples of models
Standard model (AC Adapter type)
CD-S500A--
Auto cutter equipped model
(AC Adapter type)
CD-S501A--
Auto cutter and rewinder equipped
model (AC Adapter type)
Standard model
(Built-in AC adapter type)
CD-S500S--
Auto cutter equipped model
(Built-in AC adapter type)
CD-S501S--
Auto cutter and rewinder equipped
model (Built-in AC adapter type)
14
CD-S503A--CD-S503S--
Checking the Accessories
Check to make sure that the following accessories are included with your printer.
Printer: 1
AC adapter: 1
(CD-S500A series only)
Power cord: 1
Ribbon cassette: 1
Printer: 1
AC adapter type
Partition: 1
Slip prevention rubber feet: 4
(CD-S500S and CD-S501S only)
Sample roll paper: 1
User’s Manual (this document)
Built-in AC adapter type
English
Introduction
* The AC adapter is set inside the AC
adapter case.
AC adapter Power cord Ribbon cassette
Partition Sample roll paper User’s Manual
(this document)
15
Chapter2
Names and Functions of Parts
Exterior
AC adapter type
Standard and auto cutter equipped
models
6
Names and Functions of Parts
Built-in AC adapter type
1
2
3
4
5
Auto cutter and rewinder equipped
model
6
5
Operation panel
(see page 18)
Rear connectors
(see page 19)
1
2
3
4
Operation panel
(see page 18)
Rear connectors
(see page 19)
7
1 Paper check window
It can be used to check the amount of
paper left on the roll.
2 Rear cover
It can be opened to set or to replace a
paper roll.
3 Rear cover open lever
It is a lever used to open the rear cover.
Pull the lever towards you to open the rear
cover.
4 Front cover
It can be opened to set or replace the
ribbon cassette.
5 Power switch
It turns the printer power on and off.
6 Cutter lock clearing screw hole
When the rear cover cannot be opened
because the blade of the auto cutter
protrudes after a malfunction or as a result
of a paper jam, turn this screw with a
Phillips head screw driver to return the
blade.
7 AC adapter case
This is installed only for the built-in AC
adapter type.
16
Interior
AC adapter type
Standard and auto cutter equipped
model
8
6
Auto cutter and rewinder equipped
model
8
7
1 Platen unit
1
2
4
5
1
2
3
4
5
In the standard and auto cutter equipped
models, it is combined with 8 the auto
cutter.
2 Paper cut bar
It is used to cut the paper manually.
3 Platen open lever
It is a lever used to open the platen unit
on the rewinder equipped model. Open
the platen unit by pulling it towards you.
4 Print head cover
5 Ribbon cassette drive shaft
6 Print head
7 Rewinder shaft
It rewinds the copy side of the copy roll
paper.
8 Auto cutter unit
It automatically cuts the paper after
printing is completed. The cut action is
set by a command in Soft SW Setting
Mode.
English
Names and Functions of Parts
6
17
Chapter2
Operation Panel
Names and Functions of Parts
5
123 4
1 POWER LED (Green)
It is lit when the power is supplied. When
maintenance mode is set or there is an
error indication, it is either lit or flashing.
2 PAPER OUT LED (Orange)
It is lit in paper out status. When
maintenance mode is set or there is an
error indication, it is either lit or flashing.
3 ERROR LED (Orange)
It is lit when the rear cover or front cover
is open. When maintenance mode is set
or there is an error indication, it is either
lit or flashing.
4 FEED Switch
When this switch is pressed once, paper
feeds (1 line). If it is held down, paper
feeds continuously until it is released.
And when there is a printer error, pressing
this switch can cancel the error status.
5 LED NAME SHEET
This sheet is used reversed according to
the printer installation method. See
Vertical Installation and Wall Mounted
Installation (page 23).
Display when installed horizontally
Display when installed vertically or
wall mounted
18
Rear Connectors
English
AC adapter type
Parallel (IEEE1284) interface
Serial (RS232C) interface
Built-in AC adapter type
4
1 Interface connector
It is connected to either a serial (RS232C) or parallel (IEEE1284) interface cable.
* A USB interface replaced by a serial or parallel interface will be available as a factory
option.
2 Drawer kick connector
It is connected to a cable from the drawer.
3 Power source connector
It is connected to a cable from the AC adapter.
4 Power source inlet
It is connected to the power cord.
123
Names and Functions of Parts
Others
Built-in Buzzer
A buzzer sounds when the FEED switch is operated and when there is an error.
The buzzer can be switched between enabled and disabled in Soft SW setting mode.
User Memory
Logo data or text data prepared by the user can be stored in memory.
This stored data remains in memory even after the power is turned off.
19
Chapter3
Preparing the Printer
Connections
Connecting the Interface Cable
Turn off the power to the printer and insert the connectors being careful about their
orientation.
Caution
Always hold the connector when pulling out a cable.
Install the interface cable so that it will not be caught on your shoes etc.
Connecting the serial (RS232C) interface cable
Make sure that you insert it firmly and fix it in place by tightening the screw.
Serial (RS232C) interface cable
Connecting the parallel (IEEE1284) interface cable
Make sure that you insert it firmly and fix it in place by turning the attachment screws in
the direction shown by the arrow.
Parallel (IEEE1284) interface cable
20
English
Connecting the Drawer
Match the top and bottom of the drawer kick connector with the cable terminal and insert
it firmly until you hear a click.
Drawer kick cable
Caution
Connect only a specialized drawer. (Do not connect a telephone line.)
Output is impossible during printing.
Drawer 1 and drawer 2 cannot be driven simultaneously.
Use a drawer use solenoid that is at least 24Ω. Make sure that the output current
is not higher than 1A. This may cause a malfunction or burn damage.
Install the drawer kick cable so that it will not be caught on your shoes etc.
See page 48 for detailed specifications of the interfaces.
Preparing the Printer
21
Chapter3
p
Preparing the Printer
Connecting the Power
1.Make sure that the printer power
switch is set to OFF.
2.If your printer is an AC adapter type,
insert the AC adapter cable connector
with its flat side upwards into the
power connector on the rear surface
of the printer.
If your printer is a built-in AC adapter
type, insert the plug on the power
cord into the AC inlet on the back
surface of the printer.
Caution
Do not use an AC
adapter other than
the stipulated product
(Model 51AD).
Always hold the connector when
inserting or removing the cable
connector of the AC adapter.
Stretching the power cord by pulling
it will damage it, causing fire, electric
shocks, or a break in the conductor.
When lightening is striking nearby,
remove the plug of the power cord
from the outlet. Lightening will cause
fire or electric shock.
Do not place the power cord near a
heating device. The cover of the power
cord will melt, causing fire or electric
shock.
When the printer will not be used for
a long period, be sure to remove the
plug of the power cord from the outlet
to guarantee safety.
Isolate the AC power source from
other devices that generate noise.
DC 24V
51 AD
ONLY
AC adapter cable
Flat side of the cable is u
AC adapter type
AC inlet
Built-in AC adapter type
.
22
English
Protrusion
Part B
Installation
This printer can be installed horizontally or vertically and can be wall mounted.
But according to the model you are using, there may be restrictions on how it is installed.
Refer to the following table.
HorizontalVerticalWall Mount
Standard model (AC adapter type)YesNoYes*
Standard model (Built-in AC adapter type)
Auto cutter equipped model (AC adapter type)YesNoYes*
Auto cutter equipped model (Built-in AC adapter type)
Auto cutter and rewinder equipped model
(AC adapter type)
Auto cutter and rewinder equipped model
(
Built-in AC adapter type
*1: Accessory rubber feet must be used to prevent slipping.
*2: The optional specialized wall mount unit is necessary to mount it on the wall.
)
Ye sYes *
Ye sYes *
Ye sN oN o
Ye sN oN o
1
1
Vertical installation and wall mounted installation
To install the printer vertically or wall mounted, remove the Chassis Platen L Spring used to
open the rear cover. And reverse the LED name sheet on the operation panel to use it with
the vertically installed and wall mounted display.
Yes *
Yes *
2
2
2
2
Preparing the Printer
Removing the Chassis Platen L Spring
1.
Open the rear cover. Do this carefully, because
the cover snaps open vigorously.
2.
Lift part A with the fingers of your right hand.
3.
Switch the Chassis Platen L Spring that you have
raised from your right thumb to your left thumb
to hook the protrusion on the end of the Chassis
Platen L Spring inside part B of the printer.
Caution
Chassis Platen L Spring with strong
repulsive force is used. Be very careful
that it does not slip off your finger
causing an injury.
LED Name Sheet
Remove and reverse the sheet then reinsert the
protruding part of the center of the sheet in the
printer and push in both ends.
Part A
Chassis
Platen
L Spring
23
Chapter3
Preparing the Printer
Setting the Paper Near End Sensor
Change the sensor location according to the way the printer is installed and the interior
diameter of the roll paper you are using. Referring to the following table, set it at a
location suited to the usage environment by moving it to the left and right while pushing
the concave part of the center of the sensor with your finger. (When shipped from the
factory, it is set at φ24mm.)
The remaining roll paper (external diameter of the roll paper) differs greatly
according to the type of roll paper used. Use these values only as guidelines.
When the sensor has detected the remaining roll paper during printing, the printer
stops printing after it has printed all the data that it had received.
If you are using a model with parallel (IEEE1284) interface specifications, you can
select sensor enabled/disabled in Soft SW Setting Mode.
If you are using a model with serial (RS232C) interface specifications, it is always
enabled.
24
Sensor location
1
2
3
4
5
6
English
Setting the Paper Width and Printing Line Column Number
The printing dot line columns are changed as follows by setting the “Paper Width” of the
roll paper used, the “Number of col.” and the “Font Select” in Soft SW Setting Mode.
For details about setting, see Soft SW Setting Mode (page 35).
Insert your fingers into the dents at
opposite ends of the front cover to
open it with both hands.
2.Turn the ribbon cassette knob in the
direction shown by the arrow to fully
stretch the ribbon.
3.Insert the cassette into the printer
until a click is heard so that the ribbon
is between the paper cut bar and the
print head cover. If it difficult to insert,
turn the ribbon cassette knob again.
Front cover
Preparing the Printer
Paper cut bar
Print head cover
4.Close the front cover.
Caution
Be very careful not to let your hands
touch the print head cover when
replacing the ribbon cassette. When the
print head has become
heated, there is a danger of
it burning your hand.
27
Chapter3
Preparing the Printer
Installing Roll Paper
The following are the types of roll paper that can be used by this printer.
Types: 1P roll paper
2P copy roll paper (1 original + 1 copy)
3P copy roll paper (1 original + 2 copies)
(2P and 3P copy roll paper are only usable on models equipped with auto
cutter and rewinder.)
Paper widths: 76.2 (±0.7)/69.5 (±0.6)/57.5 (±0.5)mm
Roll diameter: φ30mm to φ83mm
Core diameter: Interior diameter φ10
Paper thickness: 1P 0.06 to 0.085mm
Copy paper 0.05 to 0.20mm (total thickness)
But the total thickness that can be cut is from 0.05 to 0.14mm.
Standard and Auto Cutter Equipped Models
+2
mm, exterior diameter φ27mm or less
–0
Installation method
1.Pull the rear cover open lever towards
you to open the rear cover.
2.Set the attached partition in place if
the roll paper you are using is 69.5mm
wide or 57.5mm wide.
Change the paper width by changing
the value set as the width using the
Soft SW Setting Mode.
(See page 35)
Caution
When setting the roll paper, be
careful not to cut your
hand on the edge of
the paper.
Rear cover open lever
Partition
Location set for width of 57.5mm
Location set for width of 69.5mm
28
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