Canon iPF815 User Manual

Large-Format Printers

Troubleshooting

This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the ﬁ rst

booklet, Printer Operations.

Basic Guide

Printer Operations

Safety Precautions ........................................2

Types of Manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Attaching the Roll Holder to Rolls ...................12

Loading Rolls in the Printer ............................14

Removing the Roll from the Printer ................18

Loading Sheets in the Printer .........................22

Removing Sheets ...........................................24

Consumables..................................................25

Replacing Ink Tanks .......................................26

Replacing the Maintenance Cartridge ............32

Replacing the Printhead .................................37

Menu Map.......................................................42

Troubleshooting

Troubleshooting ................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint ............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs ...........................................28

If Line Length Does Not Match .......................30

Error Messages ..............................................32

Printer Relocation

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................8

Printer Driver Installation

Installing the Printer Driver (Windows) ...........12

Installing the Printer Driver (Mac OS X) .........14

Convenient Printer Driver Features ................16

Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing.

ENG

Troubleshooting

This section gives troubleshooting tips in case of problems.

Paper Problems

Phenomenon

Roll paper cannot be inserted into the paper feed slot

Cannot load sheets Press the Feeder Selection button to activate the Cut

Paper is not cut straight The paper is bent or curled at the

Paper is not cut In the printer driver, No or Print

The Media Take-up Unit continues rotating

The size of clear film cannot be detected

Cause Corrective Action

The roll paper is warped. Straighten out curls and reload the roll.

If paper cannot be advanced from Roll 2 (Lower) , the Roll Unit Cable is disconnected.

The paper source selection is incorrect.

cut position.

position before it is cut.

Cut Guideline is specified in Auto Cut .

In MAIN MENU , Eject or Manual is specified in Cutting Mode .

Rolls are not cut when you are using the Media Take-up Unit .

There is a foreign object in the path of the Media Take-up Sensor .

The Media Take-up Sensor cord is not connected to the Right Media Take-up Unit correctly.

The Platen is soiled with ink or other substances.

Connect the Roll Unit Cable firmly to the Roll Unit

Power Supply Inlet and the inlet on the roll unit.

Sheet lamp .

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

Specify Yes in Auto Cut in the printer driver.

Specify Automatic in Cutting Mode in MAIN MENU .

Either execute Paper Cutting in the Control Panel or lift the Release Lever and cut the roll with scissors.

(→"Removing Printed Documents from the Media Take-up Unit (Optional)," User Manual)

Remove the foreign object from the Media Take-up

Sensor path. Arrange the Basket Cloth and Basket Rod so they do not interfere with the Media Take-up Sensor .

Reconnect the Media Take-up Sensor cord as follows.

1. Turn the printer off.

2. Disconnect the Media Take-up Sensor cord from the Right Media Take-up Unit and reconnect it firmly, all the way in.

3. Turn the printer on.

(→"Using the Media Take-up Unit," User Manual)

If the Media Take-up Unit continues rotating, contact your Canon dealer for assistance.

Open the Top Cover and clean the entire Platen . (→

, If Paper is Soiled)

Printing Does Not Start

Troubleshooting

Phenomenon

The Data lamp on the Control Panel does not light up

The printer does not respond even if print jobs are sent

Ink Filling.. is displayed

The display screen indicates Agitating

Cause Corrective Action

The printer is not on.

The target printer was not selected when printing. (The printer is in Sleep mode.)

The print job is paused. (The printer is in Sleep mode.)

The printer is offline.

box in Output Method on the printer.

The printer was forced off during operation.

Ink agitation is in progress.

Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.

In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.

In Mac OS X, open the dialog box of the printer driver, select the printer from the list of Printer , and try printing again.

In Windows, restart the print job as follows.

Select the printer icon in the Printers and Faxes (or Printers ) window.

Clear Pause Printing in the File menu to restart the print job.

In Mac OS X, restart the print job as follows.

Open the Printer Setup Utility (or the Print

Center ). Select the printer, and then Resume Printer (or

Start Jobs ) in the Printers menu to restart the print job.

Press the Online button on the Control Panel to bring the printer online.

Print the job saved on the printer's hard disk.You have selected Save in mail (→"Printing Saved Jobs," User Manual)

Wait until the system has been filled with ink. This process may take about ten minutes.

The time for agitation varies depending on how long the printer has been turned off. (Between about a minute and a half to twenty minutes.) During agitation, you can print or do other operations after the printer goes Online .

Troubleshooting

The printer stops during a print job

Phenomenon

An error message is shown on the Display Screen

The printer ejects blank, unprinted paper

Status Corrective Action

An error message is displayed during printing.

The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll.

The leading edge of the roll paper was cut to straighten it.

The Printhead nozzles are clogged.

A print job was received from an incompatible printer driver.

The printer has received print data that includes HP RTL commands when Auto Rotate is On .

The printer is damaged.

Check the error message and take action as necessary.

(→ , Error Messages)

Remove the used roll and insert a new roll.

, Removing the Roll from the Printer)

(→ (→"Removing the Roll Holder from Rolls," User Manual) (→"Loading and Printing on Rolls," User Manual)

This operation is normal. The printer cuts the leading edge of the roll to

straighten it and ejects the scraps when Trim

Edge First in the printer menu is On or when Trim Edge First is Automatic and the leading edge is

slanted. The printer is ready to print after this initial preparation. When Off is selected under Trim Edge First , the edge is not cut and scraps are not removed.

Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing.

(→"Checking for Nozzle Clogging," User Manual) Clean the Printhead if the nozzles are clogged.

, If Printing is Faint)

(→

Use the correct imagePROGRAF printer driver for the printer and try printing again.

Set Auto Rotate to Off before attempting to print again. (→"Main Menu Settings," User Manual)

Contact your Canon dealer for assistance.

Problems with the Printing Quality

Troubleshooting

Phenomenon

Printing is faint

Cause Corrective Action

You may be printing on the wrong side of the paper.

The Printhead nozzles are clogged.

Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.

Paper is jammed inside the Top Cover .

During borderless printing, the ink was not dry enough before cutting.

Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft .

Print on the printing surface.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

After the ink tanks have been installed for 24 hours, run Head Cleaning B .

(→ , If Printing is Faint)

Follow the steps below to remove the jammed piece of paper inside the Top Cover .

Press the Online button to bring the printer offline.

1. Open the Top Cover and make sure the Carriage

2. is not over the Platen .

Remove any scraps of paper inside the Top Cover .

3. (→ , If Roll Paper Jams) (→

, If a Sheet Jams)

Close the Top Cover .

Specify a longer drying period in the printer menu, in Roll DryingTime in Paper Details . (→"Main Menu Settings," User Manual)

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower. (→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Troubleshooting

Phenomenon

Paper rubs against the printhead

Cause Corrective Action

The type of paper specified in the printer driver does not match the type loaded in the printer.

Paper has been loaded incorrectly, causing it to wrinkle.

The Printhead is set too low.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

When you have loaded paper, the paper you have loaded does not match the type selected on the Display Screen .

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

Reload the paper. (→ , Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

In Head Height , choose Automatic . (→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on CAD Tracing Paper or other film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest . (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a VacuumStrngth setting of Weakest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Be sure to select the correct type of paper in the printer menu when loading paper.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Phenomenon Cause Corrective Action

The edges of the paper are dirty Open the Top Cover and clean the Platen .The Platen has become dirty after

borderless printing or printing on small paper.

The type of paper as specified on the printer does not match the type specified in the printer driver.

The paper is wrinkled or warped.

A cut line is printed because the function to reduce cutting dust has been activated.

The Printhead is set too low.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

The Ejection Guide is soiled.

(→

, If Paper is Soiled)

Make sure the same type of paper is specified on the printer as in the printer driver.

(→"Selecting the Paper Type (Roll)," User Manual) (→"Selecting the Paper Type (Sheet)," User Manual)

Make sure the same paper type is specified in the printer driver as on the printer.

Hold down the Stop button for a second or more to cancel printing.

Change the type of paper in the printer driver and try printing again.

Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

If this function is not needed, deactivate CutDustReduct. through the printer menu.

(→"Main Menu Settings," User Manual)

In Head Height , choose Automatic . (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on CAD Tracing Paper or film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest . If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest .

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Clean the Ejection Guide . (→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon

The surface of the paper is dirty Clean the Paper Retainer .

The back side of the paper is dirty The Platen has become dirty after

Printed colors are inaccurate

Cause Corrective Action

The Paper Retainer is soiled.

(→

, If Paper is Soiled)

You are using a paper that does not dry easily.

borderless printing or printing on small paper.

The Platen has become soiled due to printing on the Platen because width detection is deactivated.

The Paper Retainer is soiled.

Color adjustment has not been activated in the Advanced Settings of the printer driver.

Colors have not been adjusted on the computer or monitor.

The Printhead nozzles are clogged.

In the Windows printer driver, Application Color Matching Priority is not selected.

Printhead characteristics gradually change through repeated use, and colors may change.

Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver, or when you print under different settings or in a different printing environment.

In the Control Panel menu, set Roll DryingTime to at least 1 min. .

(→"Main Menu Settings," User Manual)

When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray .

In this case, in the Control Panel menu, complete the settings for Dry time and Area in Scan Wait Time .

However, note that printing will now take longer. (→"Main Menu Settings," User Manual)

Open the Top Cover and clean the Platen . (→

, If Paper is Soiled)

Set CarriageScanWdth to Fixed .

Activate width detection, and open the Top Cover and clean the Platen .

, If Paper is Soiled)

(→

Open the Top Cover and clean the Platen . After this, manually advance the roll onto the Platen before printing.

(→

, If Paper is Soiled)

(→"Feeding Roll Paper Manually," User Manual)

Clean the Paper Retainer . (→ , If Paper is Soiled)

In the Advanced Settings of the printer driver, access Color Settings in Color Mode to adjust colors.

Refer to the computer and monitor documentation to adjust the colors.

Adjust the settings of the color management software, referring to the software documentation as needed.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box.

Adjust the Printhead alignment. (→

, If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Straightening of Lines and Colors (Manual

Head Adj)," User Manual)

Follow these steps to prepare the printing environment.

Use the same version of firmware or printer driver.1. Specify the same value for all settings items.2.

Phenomenon Cause Corrective Action

Banding in different colors occurs The paper feed amount is out of

adjustment.

Printing does not proceed smoothly because print jobs are interrupted during transmission.

In the printer menu, Print Length is specified in Feed Priority .

The Printhead is out of alignment. Adjust the Printhead alignment.

The Printhead nozzles are clogged.

Streaks may occur if you set the Print Quality too low.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Exit other applications and cancel other print jobs.

Selecting Band Joint may improve printing results. Adjust the feed amount in the printer menu by

specifying Band Joint in Feed Priority and try printing again.

(→"Adjusting the Feed Amount," User Manual)

(→

, If Vertical Lines are Warped or Colors are

Misaligned)

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again.

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer) , Loading Sheets in the Printer)

(→

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing. Change the type of paper in the printer driver and

2. try printing again.

Troubleshooting

Phenomenon Cause Corrective Action

Colors in printed images are uneven

Line Drawing/Text is selected when printing images in many solid colors.

You are printing on paper that curls easily.

Printed colors may be uneven if you set the Print Quality too low.

Color may be uneven between dark and light image areas.

When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be slightly uneven at the edges.

The Printhead is out of alignment.

Drying documents stacked on each other may cause uneven colors.

Color density may be uneven if you use Glossy Paper , art paper, or Coated Paper .

The type of paper specified in the printer driver does not match the type loaded in the printer.

Scan Wait Time > Area in the Control Panel menu is set to Leading edge .

Specify Image in the printer driver.

Printed colors may appear uneven on the leading edge of paper that is susceptible to curling. Increase the level of suction holding the paper against the Platen or specify a margin of 20 mm (0.79 in.) or more for the leading edge.

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

Choose a higher level of Print Quality in the Advanced Settings of the printer driver. Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Select Unidirectional Printing in the Advanced Settings of the printer driver.

Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be printed without borders on the left and right sides only. Cut the printed document ejected from the printer, then use scissors to cut away the edges on the top and bottom.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Adjust the Printhead alignment.

, If Vertical Lines are Warped or Colors are

(→ Misaligned)

To avoid uneven colors, we recommend drying each sheet separately.

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing. Change the type of paper in the printer driver and

2. try printing again.

When Scan Wait Time > Area is set to Leading edge , colors may be uneven 110–160 mm from the leading edge. (The position varies depending on the Print Quality , setting.)

In this case, select Scan Wait Time > Area > Entire area .

However, note that printing will now take longer. (→"Main Menu Settings," User Manual)

Phenomenon Cause Corrective Action

Image Edges are Blurred or White Banding Occurs

The contrast becomes uneven during printing

The length of printed images is inaccurate

The Platen suction is too strong.

The Printhead is set too high.

The type of paper specified in the printer driver does not match the type loaded in the printer.

The paper feed amount is out of adjustment.

The type of paper specified in the printer driver does not match the type loaded in the printer.

In the printer menu, Band Joint is specified in Feed Priority .

The type of paper specified in the printer driver does not match the type loaded in the printer.

Set VacuumStrngth to Weakest . (→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

Close the blue Switch on the platen so that it matches the paper size.

(→"Setting the Blue Switch on the Platen," User Manual)

Lower the Printhead . (→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing. Change the type of paper in the printer driver and

2. try printing again.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

(→

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing. Change the type of paper in the printer driver and

2. try printing again.

To ensure the feed amount matches the paper size, select Print Length in Feed Priority in the printer menu and enter the amount for adjustment in Adjust Length .

(→"Adjusting the Feed Amount," User Manual) You can adjust the feed amount in 0.02% increments. (→"Main Menu Settings," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing.

Change the type of paper in the printer driver and

2. try printing again.

Troubleshooting

Phenomenon Cause Corrective Action

Documents are printed crooked

Documents are printed in monochrome

Line thickness is not uniform

Lines are misaligned The Printhead alignment is not

Skew Check Lv. has been set to Loose or Off .

Width Detection has been set to Off .

In the Advanced Settings of the printer driver, Monochrome , Monochrome (BK ink) , or Monochrome Bitmap is specified in Color Mode .

The Printhead nozzles are clogged.

In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.

The blue Switch on the platen is set incorrectly.

The type of paper specified in the printer driver does not match the type loaded in the printer.

adjusted.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Choose Standard in Skew Check Lv. .

Choose On in Width Detection .

In the Advanced Settings Color in Color Mode and try printing again.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Open the printer driver's Properties dialog box from Print in the application software's File menu, and try printing following the steps below.

Clear the option Open Preview When Print Job Starts on the Main sheet.

Clear the option Page Layout on the Layout sheet. Click the Special Settings button on the Layout

3. sheet to display the Special Settings dialog box. Clear the option Fast Graphic Process .

Move the Switch numbered corresponding to the size of paper for printing opposite to the ● position.

(→"Setting the Blue Switch on the Platen," User Manual)

Load paper of the same type as you have specified in the printer driver.

(→ , Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

1. cancel printing. Change the type of paper in the printer driver and

2. try printing again.

Adjust the Printhead alignment. (→ , If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Straightening of Lines and Colors (Manual

Head Adj)," User Manual (→"Adjusting Line Misalignment (Head Inc. Adj.),"

User Manual)

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Hold down the Stop button for a second or more to

cancel printing. Change the type of paper in the printer driver and

try printing again.

of the printer driver, specify

Cannot Print Over Network

Troubleshooting

Phenomenon

Cannot connect the printer to the network

Cannot print over a TCP/IP network

Cause Corrective Action

The Ethernet cable is not connected correctly to the printer's Ethernet port.

The printer's IP address is not configured correctly.

The printer's TCP/IP network settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

1.2.Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide . Make sure the Link indicator is lit.

The Link indicator is green if the printer is connected via 100 Base-TX and orange if connected via 10Base-T. If the Link indicator is not lit, check the following points.

•

Make sure the hub is on.

•

Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place.

•

Make sure there is no problem with the Ethernet cable.

If there is any problem, replace the Ethernet cable.

•

Check the communication mode with the hub. Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (→"Configuring the Communication Mode Manually," User Manual)

Make sure the printer's IP address is configured correctly.

(→"Configuring the IP Address Using imagePROGRAF Device Setup Utility," User Manual) (→"Configuring the IP Address Using the Printer Control Panel," User Manual)

Make sure the printer's TCP/IP network settings are configured correctly.

(→"Configuring the Printer's TCP/IP Network Settings," User Manual)

Make sure the computer's TCP/IP network settings are configured correctly.

(→"Configuring the Printer Driver Destination," User Manual)

(→"Configuring the Destination for TCP/IP Network," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

Cannot print over AppleTalk or Bonjour networks

Cannot print over a NetWare network

The AppleTalk protocol is not enabled on the printer.

The computer you are trying to print from is not configured correctly.

The computer and printer are not on the same network.

The printer's NetWare settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

The NetWare server and services are not configured correctly.

Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network

Settings," User Manual)

Make sure the computer's AppleTalk settings are configured correctly.

(→"Configuring the Destination for AppleTalk Networks," User Manual) (→"Configuring the Destination for Bonjour Networks," User Manual)

Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.

Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected.

(→"Configuring the Printer's NetWare Network Settings," User Manual)

Make sure the computer's NetWare settings are configured correctly. (→"Configuring NetWare Network Settings," User Manual)

Check the following points.

Make sure the NetWare file server is running.

Make sure there is enough free disk space on the NetWare file server. Insufficient disk space may prevent you from processing large print jobs.

Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available.

If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings. If the printer is used in queue server mode, specify

5. " Other/Unknown " as the printer type.

HP-GL/2 Problems

Troubleshooting

Phenomenon

Lines or images are missing in the HP-GL/2 data that was printed.

Lines are printed too thick or thin from the HP-GL/2 data.

HP-GL/2 jobs are printed in monochrome (or color).

Printed colors are inaccurate in lines during HP-GL/2 printing

HP-GL/2 printing takes a long time. On the printer Control Panel , set Input Resolution to

The printer stops when printing a HP-GL/2 job (the carriage stops moving)

HP-GL/2 jobs are printed 6 mm larger than specified

HP-GL/2 jobs are printed at maximum size, even if a standard size is specified

Cause Corrective Action

The memory is full.

An HP-GL/2 command not supported by this printer was received.

The printer has received print data that includes HP RTL commands when Auto Rotate is On .

The Line Width setting in the main menu is incorrect.

The Color Mode is incorrect.

AdjustFaintLines in the main menu is set to On .

Large print jobs with a lot of data take longer to print.

The printer is analyzing the print job.

The page size of the HP-GL/2 print job, as created in the source application, is incorrect.

Check the size of the data in the print job.

Check the print job and settings.

Set Auto Rotate to Off before attempting to print again. (→"Main Menu Settings," User Manual)

Confirm the selection in Line Width . If fine lines are printed faintly, setting ThickenFineLines to On in the main menu will print the lines more distinctly.

(→"Main Menu Settings," User Manual)

On the printer Control Panel , check the Color Mode setting.

(→"Main Menu Settings," User Manual) However, for optimal Printhead performance, the

printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode .

Selecting Off may help produce the expected results. However, lines in some colors may appear broken.

300dpi . (→"Main Menu Settings," User Manual)

Either wait a while for printing to resume, or on the printer Control Panel , set Input Resolution to 300dpi .

(→"Main Menu Settings," User Manual)

In MAIN MENU , set PageSizeProcess1 to On . (→"Main Menu Settings," User Manual)

In MAIN MENU , set PageSizeProcess2 or Conserve Paper to On . The layout will be changed to the optimal layout.

(→"Main Menu Settings," User Manual)

Troubleshooting