Canon iPF755, iPF755 MFP Basic Guide

Large-Format Printers

Troubleshooting

This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the ﬁ rst

booklet, Printer Operations.

Basic Guide

Printer Operations

Safety Precautions ........................................2

Types of manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Attaching the Roll Holder to Rolls ...................12

Loading Rolls in the Printer ............................14

Removing the Roll from the Printer ................16

Loading Sheets in the Printer .........................18

Removing Sheets ...........................................20

Consumables..................................................21

Replacing Ink Tanks .......................................22

Replacing the Maintenance Cartridge ............26

Replacing the Printhead .................................30

Menu Map.......................................................35

Troubleshooting

Troubleshooting ................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint ............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs ...........................................28

If Line Length Does Not Match .......................30

Error Messages ..............................................32

Printer Relocation

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................6

Printer Driver Installation

Installing the Printer Driver (Windows) .............9

Installing the Printer Driver (Mac OS X) .........11

Convenient Printer Driver Features ................13

Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing.

ENG

Troubleshooting

This section gives troubleshooting tips in case of problems.

Paper Problems

Phenomenon

Roll Paper Cannot be Inserted into the Paper Feed Slot

Cannot load sheets Press the Load button and select the paper source.The paper source selection is

Paper is not cut straight The paper is bent or curled at the

Paper is not cut In the printer driver, No or Print

A depression is left on the leading edge

The size of clear film cannot be detected

Roll Paper is Continuously Ejected Although sheets are selected

Cause Corrective Action

The roll paper is warped. Straighten out curls and reload the roll.

Paper is jammed by the paper feed slot.

incorrect.

cut position.

position before it is cut.

You are using paper that cannot be cut with the Cutter Unit .

Cut Guideline is specified in Auto Cut .

In the Control Panel menu, Cutting Mode is set to Eject or Manual .

Keeping a roll in the printer for a long time without printing on it may leave a depression on the leading edge.

The Platen is soiled with ink or other substances.

as the paper source, a roll was advanced.

Remove the jammed paper.

, If Roll Paper Jams)

(→ (→

, If a Sheet Jams)

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a cutting tool to cut the roll after printing. (→"Specifying the Cutting Method for Rolls," User Manual)

Specify Yes in Auto Cut in the printer driver.

If the Cutting Mode is Eject , press the Cut button to cut the paper.

If the Cutting Mode is Manual , cut rolls with scissors or the like.

When printing quality is most important, we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut before printing.

(→ , Menu Map)

Open the Top Cover and clean the entire Platen .

, If Paper is Soiled)

(→

After roll ejection stops, follow these steps to reload the roll.

Push the Release Lever back.1. Open the Roll Cover .2. Using both hands, rotate the Roll Holder toward

3. the back to rewind the roll. At this time, ensure that both ends of the roll are rewound evenly.

Pull the Release Lever forward.4. Load the roll. At this time, be sure to press the Load

5. button and select Load Roll Paper .

(→

, Loading Rolls in the Printer)

Printing Does Not Start

Troubleshooting

Phenomenon

The Data Lamp on the control panel does not light up

The printer does not respond even if print jobs are sent

Ink Filling.. is displayed

The display screen indicates Agitating

Cause Corrective Action

The printer is not on.

The printer is not selected in the printer driver. (The printer is in Sleep mode.)

The print job is paused. (The printer is in Sleep mode.)

In the Control Panel menu, Pause Print is On .

You have selected Save in mail box in Output Method on the printer.

Print jobs are pending. Manage the jobs on hold and print as needed.

The printer was forced off during operation.

Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.

In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.

In Mac OS X, select the printer by clicking Printer Setup Utility (or Print Center ) and try printing again.

In Windows, restart the print job as follows.

Select the printer icon in the Printers and Faxes

1. (or Printers ) window.

Clear Pause Printing in the File menu to restart the

2. print job.

In Mac OS X, restart the print job as follows.

Click Print & Fax . (This is identified as Printer

1. Setup Utility in some versions of Mac OS X.) Select the printer, and then Start Jobs in the

2. Printers menu to restart the print job.

Set Pause Print to Off . (→"Pausing Printing," User Manual)

Print the job saved on the printer's hard disk. (→"Printing Saved Jobs," User Manual)

(→"Managing Pending Jobs (Printing or Deleting Jobs on Hold)," User Manual)

Wait until the system has been filled with ink. This process may take about seven and a half minutes.

Please wait until ink agitation is finished.Ink agitation is in progress. The time for agitation varies depending on how long

the printer has been off. (Between about 30 seconds and two minutes.)

Troubleshooting

The printer stops during a print job

Phenomenon

An error message is shown on the Display Screen

The printer ejects blank, unprinted paper

Status Corrective Action

An error message is displayed during printing.

The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll.

The leading edge of the roll paper was cut to straighten it.

The Printhead nozzles are clogged.

A print job was received from an incompatible printer driver.

The printer has received print data that includes HP RTL commands when Auto Rotate is On in the Control Panel menu.

The printer is damaged.

Check the error message and take action as necessary.

(→ , Error Messages)

Remove the used roll and insert a new roll.

, Removing the Roll from the Printer)

(→ (→"Removing the Roll Holder from Rolls," User

Manual) (→"Loading and Printing on Rolls," User Manual)

The leading edge of rolls may be cut to straighten it if you have selected Trim Edge First > On or Automatic in the Control Panel menu.

(→"Cutting the Leading Edge of Roll Paper Automatically," User Manual)

Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing.

(→"Checking for Nozzle Clogging," User Manual)

Use the correct imagePROGRAF printer driver for the printer and try printing again.

In the Control Panel , set Auto Rotate to Off and print again. (→

, Menu Map)

Contact your Canon dealer for assistance.

Problems with the Printing Quality

Troubleshooting

Phenomenon

Printing is faint

Cause Corrective Action

You may be printing on the wrong side of the paper.

The Printhead nozzles are clogged.

Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.

Paper is jammed inside the Top Cover .

The ink was not dry when paper was cut.

Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft .

Print on the printing surface.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

After the ink tanks have been installed for 24 hours, run Head Cleaning B from the Control Panel .

, If Printing is Faint)

(→

Follow the steps below to remove the jammed piece of paper inside the Top Cover .

Open the Top Cover and make sure the Carriage

1. is not over the Platen .

Remove any scraps of paper inside the Top Cover .

, If Roll Paper Jams)

(→

, If a Sheet Jams)

(→ Close the Top Cover .

Specify a longer drying period in the Control Panel menu, in Paper Details > Roll DryingTime .

, Menu Map)

(→

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Troubleshooting

Phenomenon

Paper rubs against the printhead

Cause Corrective Action

The type of paper specified in the printer driver does not match the type loaded in the printer.

Paper has been loaded incorrectly, causing it to wrinkle.

The Printhead is set too low in the Control Panel menu.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel .

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and try printing again.

Reload the paper.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

In the Control Panel menu, set Head Height to Automatic .

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on CAD Tracing Paper or other film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest in the Control Panel menu. If the paper still rubs, set Head Height to Highest in the Control Panel menu.

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of Weakest in the Control Panel menu. If the paper still rubs, set Head Height to Highest in the Control Panel menu.

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Be sure to select the correct type of paper in the Control Panel menu when loading paper.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Phenomenon Cause Corrective Action

The edges of the paper are dirty Open the Top Cover and clean the Platen .The Platen has become dirty after

borderless printing or printing on small paper.

The type of paper as specified on the printer does not match the type specified in the printer driver.

The paper is wrinkled or warped.

A cut line is printed because CutDustReduct. is On in the Control Panel menu to reduce cutting dust.

The Printhead is set too low in the Control Panel menu.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

The

Ejection Guide is soiled.

(→

, If Paper is Soiled)

Make sure the same type of paper is specified on the printer as in the printer driver.

(→"Changing the Type of Paper," User Manual)

Make sure the same paper type is specified in the printer driver as on the printer.

Press the Stop button and stop printing.

1. Change the type of paper in the printer driver and

2. try printing again.

Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

If this function is not needed, set CutDustReduct. to Off in the Control Panel menu.

, Menu Map)

(→

In the Control Panel menu, set Head Height to Automatic .

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If the paper still rubs, set Head Height to Highest in the Control Panel menu. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Clean the Ejection Guide . (→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon

The surface of the paper is dirty Clean the Paper Retainer .

The back side of the paper is dirty The Platen has become dirty after

Printed colors are inaccurate

Cause Corrective Action

The Paper Retainer is soiled.

, If Paper is Soiled)

(→

You are using a paper that does not dry easily.

borderless printing or printing on small paper.

The Platen has become soiled because you have set Width

Detection to Off in the Control Panel menu.

The Paper Retainer is soiled.

Color adjustment has not been activated in the Advanced Settings of the printer driver.

Colors have not been adjusted on the computer or monitor.

The Printhead nozzles are clogged.

In the Windows printer driver, Application Color Matching Priority is not selected.

Printhead characteristics gradually change through repeated use, and colors may change.

Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver, or when you print under different settings or in a different printing environment.

In the Control Panel menu, set Roll DryingTime to at least 1 min.

, Menu Map)

(→

When paper that does not dry easily is used for printing, it may curl during printing and touch the output tray. In this case, in the Control Panel menu, set Scan Wait Time to an option other than Off .

However, note that printing will now take longer. (→

, Menu Map)

Open the Top Cover and clean the Platen . (→

, If Paper is Soiled)

Set Width Detection to On in the Control Panel menu, and then open the Top Cover and clean the Platen .

, If Paper is Soiled)

(→

Open the Top Cover and clean the Platen . After this, manually advance the roll onto the Platen before printing.

(→

, If Paper is Soiled)

(→"Feeding Roll Paper Manually," User Manual)

Clean the Paper Retainer .

, If Paper is Soiled)

(→

In the Advanced Settings of the printer driver, access Color Settings in Color Mode to adjust colors.

Refer to the computer and monitor documentation to adjust the colors.

Adjust the settings of the color management software, referring to the software documentation as needed.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box.

Adjust the Printhead alignment. (→

, If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)," User Manual)

Follow these steps to prepare the printing environment.

Use the same version of firmware or printer driver.1. Specify the same value for all settings items.2.

Phenomenon Cause Corrective Action

Banding in different colors occurs The paper feed amount is out of

adjustment.

Printing does not proceed smoothly because print jobs are interrupted during transmission.

In the Control Panel menu, Adj. Priority is set to Print Length .

The Printhead is out of alignment. Adjust the Printhead alignment.

The Printhead nozzles are clogged.

Streaks may occur if you set the Print Quality too low.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Exit other applications and cancel other print jobs.

Setting Adj. Priority to Print Quality in the Control Panel menu and adjusting the feed amount may improve results. (→"Adjusting the Feed Amount," User Manual)

(→ , If Vertical Lines are Warped or Colors are Misaligned)

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again.

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Troubleshooting

Phenomenon Cause Corrective Action

Colors in printed images are uneven

Line Drawing/Text is selected when printing images in many solid colors.

You are printing on paper that curls easily.

Printed colors may be uneven if you set the Print Quality too low.

Color may be uneven between dark and light image areas.

When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be slightly uneven at the edges.

The Printhead is out of alignment.

Drying documents stacked on each other may cause uneven colors.

Density may be uneven if you use Glossy Paper or Coated Paper .

The type of paper specified in the printer driver does not match the type loaded in the printer.

In Print Priority in the Advanced Settings of the printer driver, choose Image .

Printed colors may appear uneven on the leading edge of paper that is susceptible to curling. Select a stronger level in VacuumStrngth in the Control Panel menu to increase suction against the paper, or specify a trailing margin of 20 mm (0.79 in) or more. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Select Unidirectional Printing in the Advanced Settings of the printer driver.

Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be printed without borders on the left and right sides only. Cut the printed document ejected from the printer, then use scissors to cut away the edges on the top and bottom.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver. (→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Adjust the Printhead alignment. (→ , If Vertical Lines are Warped or Colors are

Misaligned)

To avoid uneven colors, we recommend drying each sheet separately.

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Load paper of the same type as you have specified in the printer driver.

(→ , Loading Rolls in the Printer) (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Phenomenon Cause Corrective Action

Image edges are blurred or white banding occurs

The contrast becomes uneven during printing

The length of printed images is inaccurate in the feeding direction

The Platen suction is too strong.

The Printhead is set too high in the Control Panel menu.

The type of paper specified in the printer driver does not match the type loaded in the printer.

The paper feed amount is out of adjustment.

The type of paper specified in the printer driver does not match the type loaded in the printer.

In the Control Panel menu, Adj. Priority is set to Print Quality .

The type of paper specified in the printer driver does not match the type loaded in the printer.

In the Control Panel menu, set VacuumStrngth to Weakest . (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

In the Control Panel menu, set Head Height to Lowest .

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Set Adj. Priority to Print Length in the Control Panel menu, and then execute Adjust Length .

(→"Adjusting the Feed Amount," User Manual)

Load paper of the same type as you have specified in the printer driver.

, Loading Rolls in the Printer)

(→ (→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Troubleshooting

Phenomenon

Images are printed crooked

Documents are printed in monochrome

Line thickness is not uniform

Lines are misaligned The Printhead alignment is not

Cause

In the Control Panel menu, Skew Check Lv. is set to Loose or Off .

In the Control Panel menu, Width Detection is set to Off .

In the Advanced Settings of the printer driver, Monochrome , Monochrome (BK ink) , or Monochrome Bitmap is specified in Color Mode .

The Printhead nozzles are clogged.

In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.

The type of paper specified in the printer driver does not match the type loaded in the printer.

adjusted.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Corrective Action

In the Control Panel menu, set Skew Check Lv. to Standard .

Set Width Detection to On in the Control Panel menu.

In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Access the printer driver Properties dialog box from Print in the File menu of the source application, and follow these steps to print.

Clear the option Open Preview When Print Job Starts on the Main sheet.

Clear the option Page Layout on the Layout sheet. Click the Special Settings button on the Layout

3. sheet to display the Special Settings dialog box, and then clear the Fast Graphic Process check box.

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Adjust the Printhead alignment. (→ , If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Adjustment to Straighten Lines and Colors

(Head Posi. Adj.)," User Manual) (→"Adjusting Line Misalignment (Head Inc. Adj.),"

User Manual)

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

2. try printing again.

Cannot Print Over Network

Troubleshooting

Phenomenon

Cannot connect the printer to the network

Cannot print over a TCP/IP network

Cause Corrective Action

The Ethernet cable is not connected correctly to the printer's Ethernet port.

The printer's IP address is not configured correctly.

The printer's TCP/IP network settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

1.2.Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide .

Make sure the Link indicator is lit. The bottom indicator is green if the printer is

connected via 1000BASE-T, while the top indicator is orange if connected via 100BASE-TX and the top indicator is green if connected via 10BASE-T.

If the Link indicator is not lit, check the following points.

Make sure the hub is on.• Make sure the end of the Ethernet cable is

• connected correctly. Insert the Ethernet cable until it clicks and locks in place. Make sure there is no problem with the Ethernet

• cable.

If there is any problem, replace the Ethernet cable.

Check the communication mode with the hub.• Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, conﬁ gure the connection method manually, specifying the communication mode in use. (→"Conﬁ guring the Communication Mode Manually," User Manual)

Make sure the printer's IP address is configured correctly.

(→"Configuring the IP Address Using imagePROGRAF Device Setup Utility," User Manual)

(→"Configuring the IP Address Using the Printer Control Panel," User Manual)

Make sure the printer's TCP/IP network settings are configured correctly.

(→"Configuring the Printer's TCP/IP Network Settings," User Manual)

Make sure the computer's TCP/IP network settings are configured correctly. (→"Configuring the Printer Driver Destination (Windows)," User Manual)

(→"Configuring the Destination in TCP/IP Networks (Macintosh)," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

Cannot print over AppleTalk or Bonjour networks

Cannot print over a NetWare network

The AppleTalk protocol is not enabled on the printer.

The computer you are trying to print from is not configured correctly.

The computer and printer are not on the same network.

The printer's NetWare settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

The NetWare server and services are not configured correctly.

Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network

Settings," User Manual)

Make sure the computer's AppleTalk settings are configured correctly.

(→"Configuring the Destination for AppleTalk Networks (Macintosh)," User Manual)

(→"Configuring the Destination for Bonjour Network (Macintosh)," User Manual)

Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.

Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected.

(→"Configuring the Printer's NetWare Network Settings," User Manual)

Make sure the computer's NetWare settings are configured correctly.

(→"Configuring NetWare Network Settings," User Manual)

Check the following points.

Make sure the NetWare file server is running.

Make sure there is enough free disk space on the NetWare file server. Insufficient disk space may prevent you from processing large print jobs.

Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available.

If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings.

If the printer is used in queue server mode, specify

5. " Other/Unknown " as the printer type.

HP-GL/2 Problems

Troubleshooting

Phenomenon

Lines or images are incomplete in printed HP-GL/2 jobs.

With HP-GL/2, printing is misaligned

Lines are printed too thick or thin in HP-GL/2 print jobs

HP-GL/2 jobs are printed in monochrome (or color)

Printed colors of lines are inaccurate during HP-GL/2 printing

HP-GL/2 printing takes a long time Please wait a while until printing is finished.Large print jobs with a lot of data

The printer stops when printing an HP-GL/2 job (the carriage stops moving)

Replotting with HP-GL/2 jobs is not possible.

HP-GL/2 jobs are printed 6 mm larger than specified

HP-GL/2 jobs are printed at maximum size, even if a standard size is specified

Cause Corrective Action

The memory is full.

An HP-GL/2 command not supported by this printer was received.

The printer has received print data that includes HP RTL commands when Auto Rotate is On in the Control Panel menu.

The plotter origin is incorrect.

The Margin setting in the Control Panel menu is incorrect.

The Width setting in the Control Panel menu is incorrect.

The Color Mode setting in the Control Panel menu is incorrect.

AdjustFaintLines is On in the Control Panel menu.

take longer to print.

A job was printed when Input Resolution in the Control Panel menu was set to 600dpi .

The printer is analyzing the print job.

A job was printed when Input Resolution in the Control Panel menu was set to 600dpi .

The data was lost because of replotting.

The page size of the HP-GL/2 print job, as created in the source application, is incorrect.

Check the size of the data in the print job.

Check the print job and settings.

In the Control Panel , set Auto Rotate to Off and print again. (→

, Menu Map)

Check the printing commands.

Adjust the Margin setting values in the Control Panel menu.

Check the Width setting value specified for Pen no. in the palette ( Palette A or Palette B ) selected in the Control Panel menu. If fine lines are printed faintly, setting ThickenFineLines to On will print the lines more distinctly. (→

, Menu Map)

Check the Color Mode setting in the Control Panel menu.

, Menu Map)

(→ However, for optimal Printhead performance, the

printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode .

Setting AdjustFaintLines to Off in the Control Panel menu may help produce the expected results. However, lines in some colors may appear broken.

In the Control Panel menu, set Input Resolution to 300dpi and print again.

(→ , Menu Map)

Please wait a while until printing is finished.

In the Control Panel menu, set Input Resolution to 300dpi and print again.

, Menu Map)

(→

Data for replotting is lost after the following operations. In this case, send the print job again.

The memory buffer was cleared from the Control

1. Panel .

The printer was turned off.2. The printer received a new HP-GL/2 print job.3. Printing has been canceled4.

In the Control Panel menu, set PageSizeProcess1 to On .

, Menu Map)

(→

In MAIN MENU , set PageSizeProcess2 or Conserve Paper to On .

The layout will be changed to the optimal layout. (→

, Menu Map)

Troubleshooting