Canon CR-135i, CR-190i, CR-50, CR-80, DR-C225 Owner's Manual

Eligibility

For imagePROGRAF &

imageFORMULA Scanners

1-800-423-2366

For imageCLASS &

FAXPHONE

1-800-OK Canon

The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon U.S.A., Inc. ("CUSA") with respect to the Canon product, and the service(s) (Repair or Replacement, Installation, Training,
and/or Preventative Maintenance), identified on your eCarePAK Certificate of Registration for which the eCarePAK has been purchased (the "Covered Product"). CUSA reserves the right to verify the information
you provide to CUSA in connection with your registration for the eCarePAK and may reject your enrollment. The purchase of an eCarePAK is not required either to purchase the Covered Product or to obtain
financing for the Covered Product.

Activating the eCarePAK

If you do not agree with the Terms and Conditions of the eCarePAK, you may cancel and obtain a refund in accordance with the section entitled "Ability to Cancel and Right to Refund" below. The eCarePAK
becomes effective when CUSA registers your Covered Product. You may purchase an eCarePAK within the term of the CUSA Limited Warranty for the Covered Product, or before any existing eCarePAK
covering the Covered Product has expired. However, if you decide to purchase after the Limited Warranty has expired, or after any existing eCarePAK on the Covered Product has expired, CUSA reserves the
right to inspect the Covered Product, at your expense, and to refuse to register your Covered Product in its sole discretion, if it does not meet CUSA’s requirements for coverage under an eCarePAK. An
eCarePAK Certificate of Registration will be sent to you upon registration of your extended service plan and/or preventative maintenance plans.

Coverage

Coverage under the eCarePAK will begin effective on the expiration date of the original CUSA Limited Warranty or existing eCarePAK for the Covered Product, as applicable, and continue until the expiration
date indicated on your eCarePAK Certificate of Registration. The period between the effective date of coverage under your eCarePAK and the expiration date indicated on your eCarePAK Certificate of

Registration is referred to herein as the “Term”. THIS IS NOT A CONTRACT OF INSURANCE.
Repair or Replacement Service

1. Subject to the limitations set forth in "Service Limitations" below, CUSA agrees to repair or replace, without charge, any defective part in your Covered Product with a new or comparable rebuilt part
during the Term of the eCarePAK. Any parts that are replaced will become the property of CUSA. Replacement of parts will not extend the Term of the eCarePAK. Likewise, if CUSA should replace
the Covered Product, the original Covered Product will become the property of CUSA. Coverage under the eCarePAK will automatically transfer to the replacement product but will not extend the
Term.

2. The eCarePAK is valid only for service of a Covered Product purchased and used in the United States. The eCarePAK is not transferable to another Covered Product except as provided in
paragraph 1 above.

3. For Oregon and Montana Residents only: This Extended Protection (Service) Plan is insured by a contractual liability insurance policy issued to Canon U.S.A., Inc. by Sompo Japan Insurance

Technical Support

You are entitled to the telephone support set forth below for the Covered Product during the Term of the eCarePAK.

Toll-Free telephone support for troubleshooting issues is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding holidays. Hours of availability for toll-free telephone support are subject to
change in CUSA's reasonable discretion. For more efficient support, please have your eCarePAK registration number or Covered Product serial number available.

Obtaining Repair or Replacement Service

As a condition to obtaining service under this eCarePAK, you must first troubleshoot your Covered Product's malfunction in good faith with CUSA's technical support team. If CUSA cannot fix the Covered
Product's malfunction through remote diagnosis, CUSA may choose to either (1) exchange your Covered Product through CUSA's Advanced Exchange Service program, (2) schedule an on-site service call
through an independent CUSA Authorized Service Provider (the "Service Provider"), or (3) refer you to a CUSA Authorized Service Facility ("ASF") (Carry-In/), all as more fully described below. The service
option chosen is in CUSA's sole discretion. Not all options may be available at the time service is requested.

Any Covered Product received by CUSA or an ASF that is not covered by this eCarePAK will be returned to you unrepaired at your expense or, at the discretion of CUSA or the ASF, you may receive an estimate
of repair at CUSA's or the ASF's then prevailing service rates. You will also be charged for on-site repairs not covered by this eCarePAK at CUSA's then prevailing service rates.

Repair or Replacement Service Limitations

The eCarePAK covers defects encountered in normal use of the Covered Product and, except as otherwise provided in this eCarePAK, does not cover the following:

Installation Services

imagePROGRAF Printer Only

CUSA, or CUSA’s authorized service provider, will provide the following installation services for the imagePROGRAF printer only:

imagePROGRAF iPF MFP Only

CUSA, or CUSA’s authorized service provider, will provide the following installation services for the imagePROGRAF MFP:

imageFORMULA Scanners Only

CUSA, or CUSA’s authorized service provider, will provide the following installation services for the imageFORMULA Scanners:

General Terms and Conditions Covering All Installation Services

The following terms and conditions apply to all Installation services:

Canon eCarePAK Extended Service Plan for Canon imagePROGRAF and imageCLASS Devices, Canon imageFORMULA scanners and Canon FAXPHONES. Revision 052314. Form SBB

Company of America,11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200.

1. Advanced Exchange Program: CUSA may elect to service your Covered Product through its Advanced Exchange Program. Under the Advanced Exchange Program, a defective Covered Product
will be exchanged for a comparable refurbished Covered Product on an expedited basis, usually by the next business day (or longer if your ship-to address is determined by Canon to be a rural or
remote location). You will be required to provide a ship-to location (street address only) for the replacement product. You may be required to sign a form to guarantee the return of the defective unit
and provide a valid credit card authorization. If you do not return your defective Covered Product to CUSA by the date and in the manner specified by CUSA, CUSA may cancel your eCarePAK and
invoice you for the full replacement cost of a new Covered Product, or charge your credit card for this cost.

2. Service Provider: In the event that CUSA's technical troubleshooting cannot resolve your problem, CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate
the repair of your Covered Product.

3. ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered Product is repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the
name and phone number of the ASF nearest to you. You must contact the ASF to schedule the repair. DO NOT INCLUDE ANY OTHER ITEMS WITH THE COVERED PRODUCT. Covered
Products will be repaired and returned to you without charge by the ASF.

1. Loss of or damage to the Covered Product due to abuse, mishandling, improper packaging by you, neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow
operating, maintenance or environmental instructions prescribed in the operator's manual; use of the Covered Product with non-compatible computers, peripheral equipment or software; or repair
performed by other than a service representative qualified by CUSA.

2. Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage the Covered Product or which cause abnormally frequent service calls or service
problems.

3. Service of the Covered Product if it has been modified or altered in any way (including any alteration or removal of serial numbers or identification marks).

4. Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without limitation, toner and/or ink cartridges, ink tanks and printheads.

5. Preventative maintenance and or inspections.

6. Service, repair or replacement of accessories or options for the Covered Product, or of any equipment or software not distributed by Canon which may be used with, or be connected to, the Covered
Product.

7. Service, repair, or replacement of any Covered Product purchased or used outside of the United States.

1. Place the printer on its stand with your assistance.

2. Load media on to the printer.

3. Fill ink tanks.

4. Produce a test print to ensure that the printer is installed and operating within specifications.

5. Upon your request, connect the printer to a network (i.e. Ethernet connection).

1. Place the imagePROGRAF printer on its stand with your assistance.

2. Load media on to imagePROGRAF printer.

3. Produce a test print to ensure that the imagePROGRAF printer is installed and operating within specifications.

4. Place the Colortrac M40 scanner on its stand with your assistance.

5. Install, at a basic level, the computer and monitor.

6. Connect the Colortrac M40 scanner to the imagePROGRAF printer and produce a test scan to ensure that the imagePROGRAF printer and Colortrac M40 scanner are connected and operating
within specifications.

1. Place the scanner in its designated location with your assistance.

2. Install replacement rollers if they are not already factory installed.

3. Install additional accessories (if applicable).

4. Connect scanner and perform a test scan to ensure that scanner is operating within specifications.

1. Installation technicians may, in their sole discretion, refuse to install Covered Products that are incompatible, are, or appear to be, damaged, are inappropriate for installation, exhibit signs of
excessive wear or are deemed unsafe. Covered Products which are not new, or are damaged, will be documented before the installation begins. You may be subject to additional charges should the
installation technician conclude that the proposed installation is unsafe and therefore cannot be completed.

2. A pre-existing power outlet(s) must be accessible in order to install your Covered Product.

3. Installation services are only available in the 50 United States and the District of Columbia. Extra charges may apply in the event special travel is required to reach the installation site.

4. Extra charges may apply in the event additional work is necessary to complete the installation, including, but not limited to, carpentry, electrical work, floor covering modifications, moving of furniture,
or additional wire, parts and/or accessories.

5. Carefully review your installation needs, your installation plans and the accessories and hardware you have and/or need to facilitate and complete the installation.

6. CUSA and/or Canon authorized service provider will contact you to schedule your installation appointment. Cancellations or rescheduling of scheduled installation appointments must be made no
later than twenty four (24) hours prior to your appointment to avoid additional charges. Cancellation requests are not valid until confirmed by CUSA and or Canon Authorized service provider.