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ES-400/ES-500W/ES-500WR
User's Guide
Contents |
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ES-400/ES-500W/ES-500WR User's Guide ................................................................................................ |
7 |
Scanner Basics............................................................................................................................................ |
8 |
Scanner Parts Locations ...................................................................................................................... |
8 |
Scanner Parts.................................................................................................................................. |
8 |
Scanner Buttons and Lights........................................................................................................... |
11 |
User Replaceable Epson Scanner Parts and Accessories ............................................................ |
14 |
Changing the Power Off and Sleep Timer Settings ............................................................................ |
15 |
Loading Originals...................................................................................................................................... |
17 |
Loading Originals in the Input Tray..................................................................................................... |
17 |
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... |
24 |
Original Document Specifications.................................................................................................. |
27 |
Loading Plastic and Laminated Cards in the Input Tray ..................................................................... |
29 |
Plastic and Laminated Card Specifications ................................................................................... |
34 |
Loading Special Originals................................................................................................................... |
34 |
Special Original Specifications ...................................................................................................... |
40 |
Wi-Fi Networking ....................................................................................................................................... |
42 |
Network Security Recommendations ................................................................................................. |
42 |
Connecting to an Existing Wi-Fi Network .......................................................................................... |
43 |
Manually Connecting to a Wi-Fi Network....................................................................................... |
44 |
Wi-Fi Protected Setup (WPS) ........................................................................................................ |
44 |
Using WPS to Connect to a Network......................................................................................... |
45 |
Using WPS PIN Mode to Connect to a Network........................................................................ |
46 |
Setting Up Network Scanning........................................................................................................ |
46 |
Determining the Scanner's IP Address ..................................................................................... |
49 |
Epson DocumentScan App for iOS/Android....................................................................................... |
49 |
Using the Network Interface Unit........................................................................................................ |
49 |
Network Interface Unit Control Panel ............................................................................................ |
50 |
Connecting the Network Interface Unit .......................................................................................... |
50 |
Scanning to Network Computers from the Network Interface Unit - Windows ............................... |
51 |
Disabling Wi-Fi Features .................................................................................................................... |
51 |
3
Restoring Default Network Settings.................................................................................................... |
52 |
Scanning .................................................................................................................................................... |
53 |
Starting a Scan................................................................................................................................... |
53 |
Starting a Scan from a Scanner Button.......................................................................................... |
53 |
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... |
54 |
Assigning Start Button Settings or Scan Jobs - Mac ................................................................. |
56 |
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... |
58 |
Starting a Scan from a Scanning Program..................................................................................... |
60 |
Scanning with Document Capture Pro in Standard View.................................................................... |
62 |
Scanning with Document Capture Pro in Simple View ....................................................................... |
65 |
Scanning with Document Capture - Mac ............................................................................................ |
68 |
Scanning in Epson Scan 2 ................................................................................................................. |
71 |
Additional Scanning Settings - Main Settings Tab ......................................................................... |
75 |
Additional Scanning Settings - Advanced Settings Tab................................................................. |
77 |
Scanning Settings for Special Documents..................................................................................... |
79 |
Image Format Options................................................................................................................... |
79 |
Scan Resolution Guidelines ............................................................................................................... |
80 |
Scanning with NFC from Your Android Device................................................................................... |
81 |
Scanning Special Projects.................................................................................................................. |
83 |
Scanning Two Originals onto One Sheet (Stitching Images) ......................................................... |
83 |
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ |
86 |
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ..................................... |
90 |
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac....................... |
91 |
Saving a Scan as an Office Format File - Windows ....................................................................... |
95 |
Saving a Scan as an Office Format File - Mac............................................................................... |
97 |
Scanning to a SharePoint Server or Cloud Service - Windows.................................................... |
101 |
Using the Optional Flatbed Scanner Dock - Windows ......................................................................... |
105 |
Flatbed Scanner Dock Parts ............................................................................................................ |
105 |
Scanning from the Flatbed Scanner Dock........................................................................................ |
106 |
Scanning from the Docked Flatbed Scanner ............................................................................... |
106 |
Scanning from the ADF with the Flatbed Scanner Dock Attached............................................... |
110 |
Cleaning the Flatbed Scanner Dock................................................................................................. |
113 |
Transporting the Flatbed Scanner Dock........................................................................................... |
115 |
4
Cleaning and Transporting Your Scanner............................................................................................. |
117 |
Cleaning Your Scanner .................................................................................................................... |
117 |
Cleaning Inside Your Scanner.......................................................................................................... |
117 |
Checking the Scanner Roller Counter .............................................................................................. |
122 |
Replacing the Scanner Rollers......................................................................................................... |
123 |
Resetting the Scanner Roller Counter ......................................................................................... |
130 |
Transporting Your Scanner .............................................................................................................. |
131 |
Solving Problems .................................................................................................................................... |
132 |
Scanner Light Status ........................................................................................................................ |
132 |
Solving Scanning Problems ............................................................................................................. |
135 |
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... |
135 |
Scanner Button Does Not Work as Expected .............................................................................. |
136 |
Scanning Software Does Not Operate Correctly ......................................................................... |
136 |
Cannot Start Epson Scan 2 ......................................................................................................... |
137 |
Original Feeds Incorrectly in Scanner.......................................................................................... |
138 |
Original Jams in Scanner............................................................................................................. |
139 |
Scanning is Slow ......................................................................................................................... |
141 |
Solving Network Scanning Problems ............................................................................................... |
142 |
Cannot Scan Over a Network ...................................................................................................... |
142 |
Scanner Cannot Connect to a Wireless Router ........................................................................... |
143 |
Solving Scanned Image Quality Problems ....................................................................................... |
144 |
Back of Original Image Appears in Scanned Image .................................................................... |
144 |
Scanned Characters are Blurry ................................................................................................... |
144 |
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... |
145 |
Ripple Patterns Appear in an Image ............................................................................................ |
146 |
Spots or Lines Appear in All Scanned Images............................................................................. |
146 |
Scanned Image is Cropped ......................................................................................................... |
146 |
Resetting the Epson Scan 2 Settings .......................................................................................... |
147 |
Solving Flatbed Scanner Dock Problems ......................................................................................... |
147 |
Scanned Image Edges are Cropped ........................................................................................... |
148 |
Line of Dots Appears in All Scanned Images............................................................................... |
148 |
Back of Original Image Appears in Scanned Document .............................................................. |
148 |
Uninstall Your Scanner Software...................................................................................................... |
148 |
5
Uninstalling Scanner Software - Windows................................................................................... |
149 |
Uninstalling Scanner Software - Mac........................................................................................... |
149 |
Where to Get Help............................................................................................................................ |
150 |
Technical Specifications ........................................................................................................................ |
152 |
Windows System Requirements ...................................................................................................... |
152 |
Mac System Requirements .............................................................................................................. |
152 |
General Specifications ..................................................................................................................... |
153 |
Dimension Specifications ................................................................................................................. |
155 |
Electrical Specifications ................................................................................................................... |
155 |
Environmental Specifications ........................................................................................................... |
156 |
Network Interface Specifications (ES-500W/ES-500WR) ................................................................ |
157 |
Flatbed Scanner Dock Specifications (ES-400) ............................................................................... |
158 |
Safety and Approvals Specifications ................................................................................................ |
159 |
Notices ..................................................................................................................................................... |
161 |
Important Safety Instructions............................................................................................................ |
161 |
Restrictions on Copying ................................................................................................................... |
163 |
Default Delay Times for Power Management for Epson Products.................................................... |
164 |
Binding Arbitration and Class Waiver ............................................................................................... |
164 |
Trademarks...................................................................................................................................... |
167 |
Copyright Notice............................................................................................................................... |
168 |
libTIFF Software Acknowledgment.............................................................................................. |
168 |
A Note Concerning Responsible Use of Copyrighted Materials................................................... |
169 |
Copyright Attribution.................................................................................................................... |
169 |
6
ES-400/ES-500W/ES-500WR User's Guide
Welcome to the ES-400/ES-500W/ES-500WR User's Guide.
For a printable PDF copy of this guide, click here.
If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Then select the software on the Downloads tab.
For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.
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Scanner Basics
See these sections to learn about the basic features of your scanner.
Scanner Parts Locations
Changing the Power Off and Sleep Timer Settings
Scanner Parts Locations
See these sections to identify the parts on your scanner.
Scanner Parts
Scanner Buttons and Lights
User Replaceable Epson Scanner Parts and Accessories
Parent topic: Scanner Basics
Scanner Parts
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Note: The illustrations show the ES-500W/ES-500WR, but the parts are the same for the ES-400.
1ADF (Automatic Document Feeder)
2Edge guides
3Input tray
4Input tray extension
5Output tray
6Output tray extensions
7Stopper
1Kensington security slot
2USB port
9
3 Power inlet
1Cover open lever
2Scanner cover
3Pickup rollers
4Separation rollers
1 AC adapter
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2Power cord
3USB cable
Parent topic: Scanner Parts Locations
Scanner Buttons and Lights
Buttons
ES-400
1
power button
2
double feed detection skip button
3
slow mode button
4
stop button
5
start button
11
ES-500W/ES-500WR
1
power button
2
Wi-Fi connect button
3
Wi-Fi button
4
double feed detection skip button
5
slow mode button
6
stop button
7
start button
8
NFC tag
12
Lights
ES-400
1! error light
2
automatic feeding mode light
3
ready light
4
double feed detection skip light
5
slow mode light
13
ES-500W/ES-500WR
1
AP mode light
2
Wi-Fi light
3! error light
4
automatic feeding mode light
5
ready light
6
double feed detection skip light
7
slow mode light
Parent topic: Scanner Parts Locations
User Replaceable Epson Scanner Parts and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Part |
Part number |
Carrier sheet |
B12B819051 |
Roller assembly kit |
B12B819031 |
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Part |
Part number |
Cleaning kit |
B12B819291 |
Network Interface Unit |
B12B808441 |
Flatbed scanner dock (ES-400 only) |
B12B819001 |
Epson Perfection V19 (for use with |
B11B231201 |
scanner dock) |
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Epson Perfection V39 (for use with |
B11B232201 |
scanner dock) |
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Parent topic: Scanner Parts Locations |
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Changing the Power Off and Sleep Timer Settings
You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically.
1.Do one of the following to access the Epson Scan 2 Utility:
•Windows 10: Click 
and select EPSON > Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
•Windows (other versions): Click 
or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
•Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility.
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2. Click the Power Save tab.
3.Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting.
4.Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting.
5.Click Set to save the settings.
6.Close the Epson Scan 2 Utility.
Parent topic: Scanner Basics
16
Loading Originals
Follow the instructions here to load your originals into the scanner.
Note: The illustrations show the ES-500W/ES-500WR, but the steps are the same for the ES-400.
Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once, see the link at the end of these steps.
1. Open the input tray and pull up its extension.
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4.If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
5.Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
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6.Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance.
•If you are loading paper business cards, load up to 15 cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
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•If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
7. Slide the edge guides against the edges of the original.
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Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown.
8.If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
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If scanning thin or wrinkled paper causes paper jams, press the 
slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed.
Loading Multiple Sizes of Originals in the Input Tray
Original Document Specifications
Parent topic: Loading Originals
Related references
Original Document Specifications
Related topics
Scanning
Loading Multiple Sizes of Originals in the Input Tray
You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Open the input tray and pull up its extension.
24
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
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4.Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray.
5.Slide the edge guides against the edges of the widest original.
6.If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner. If the scanned images are affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table where the ejected originals can drop freely.
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If scanning thin or wrinkled paper causes paper jams, press the 
slow mode button once before scanning to slow down the feeding speed; press it again to return to normal speed.
Parent topic: Loading Originals in the Input Tray
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
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Paper type |
Paper size |
Paper weight |
Loading capacity |
Plain paper |
Letter (8.5 × 11 inches |
7 to 110 lb |
21 lb (80 g/m²): 50 sheets |
Fine paper |
[216 × 279 mm]) |
(27 to 413 g/m²) |
24 lb (90 g/m²): 43 sheets |
Legal (8.5 × 14 inches |
|
||
Recycled paper |
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28 lb (104 g/m²): 37 |
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[216 × 356 mm]) |
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||
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sheets |
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A4 (8.3 × 11.7 inches |
|
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34 lb (127 g/m²): 31 |
|
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[210 × 297 mm]) |
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sheets |
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A5 (5.8 × 8.2 inches |
|
42 lb (157 g/m²): 25 |
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[148 × 210 mm]) |
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sheets |
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A6 (4.1 × 5.8 inches |
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56 lb (209 g/m²): 19 |
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[105 × 148 mm]) |
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sheets |
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B5 (7.2 × 10.1 inches |
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68 lb (256 g/m²): 15 |
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[182 × 257 mm]) |
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sheets |
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110 lb (413 g/m²): 9 |
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sheets |
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Loading capacity may |
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vary depending on the |
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paper type. |
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Width: 2.0 to 8.5 inches (50.8 |
13 to 35 lb |
1 sheet |
|
to 215.9 mm) |
(50 to 130 g/m²) |
|
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Height: 15.5 to 240 inches |
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(393.7 to 6096 mm) |
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Receipts |
With Epson ScanSmart (ES-500WR): |
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• Receipts scanned at 301 dpi or more: up to 8.5 × 15.5 inches (215.9 × 393.8 |
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mm) |
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• Receipts scanned at 300 dpi or less: up to 3.14 × 26 inches (79 × 660 mm) at |
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a width of 3.14 inches (79 mm) or less |
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• Receipts scanned at 300 dpi or less: up to 8.5 × 36 inches (215.9 × 914.4 |
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mm) at a width of 3.15 inches (80 mm) or more |
|
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Paper business cards |
Business cards |
Up to 56 lb |
15 cards loaded |
|
|
(210 g/m²) |
horizontally |
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Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter (8.5 × 11 inches [216 × 279 mm]).
Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner:
•Thermal paper
•Coated paper
•Originals with uneven surfaces, such as embossed documents
•Photos
•Originals with wet ink
•Ripped, curled, or wrinkled originals
•Originals containing staples or paper clips
•Originals with holes, other than standard hole-punched originals
•Originals that are bound
•Originals with carbon paper backing
•Transparencies
•Glossy originals
•Carbon-less paper
•Perforated originals
•Originals with labels or stickers
•Fabric or other non-paper originals
Parent topic: Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
You can load plastic and laminated cards that meet the card specifications in the input tray.
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1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions.
2. Slide the input tray edge guides all the way out.
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