BlackBerry RHG160LW User Manual
STRICTLY CONFIDENTIAL
BlackBerry Smartphone
User Guide
STRICTLY CONFIDENTIAL
Published: 2014-08-01
SWD-20140801141825604
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance................................................................................................................................ 12
What's different about the BlackBerry 10 OS?...............................................................................................12
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................19
Personalizing your device.............................................................................................................................23
Find customer support.................................................................................................................................23
Device Switch.............................................................................................................................................. 23
BlackBerry ID.............................................................................................................................................. 31
Phone and voice.......................................................................................................................................... 34
Phone..........................................................................................................................................................34
Notifications and ring tones..........................................................................................................................43
Voicemail.....................................................................................................................................................48
STRICTLY CONFIDENTIAL
BlackBerry Hub and email........................................................................................................................... 51
BlackBerry Hub and email........................................................................................................................... 51
BBM............................................................................................................................................................76
Facebook.................................................................................................................................................... 76
Twitter.........................................................................................................................................................76
LinkedIn...................................................................................................................................................... 76
joyn............................................................................................................................................................. 76
Media..........................................................................................................................................................80
Change the media volume............................................................................................................................80
Supported audio and video file extensions, formats, and codecs................................................................... 80
Troubleshooting: Media............................................................................................................................... 81
Camera........................................................................................................................................................81
Pictures.......................................................................................................................................................90
Music.......................................................................................................................................................... 96
Videos....................................................................................................................................................... 101
About BlackBerry Story Maker................................................................................................................... 105
Media sharing............................................................................................................................................108
About FM Radio.........................................................................................................................................110
Games.......................................................................................................................................................111
Settings..................................................................................................................................................... 115
Customize your device settings.................................................................................................................. 115
Update your device software......................................................................................................................118
Battery and power..................................................................................................................................... 119
Connections.............................................................................................................................................. 125
BlackBerry Keyboard and typing................................................................................................................ 148
Language.................................................................................................................................................. 152
Keyboard input methods............................................................................................................................154
Screen display........................................................................................................................................... 157
Accessibility.............................................................................................................................................. 159
Media cards and storage............................................................................................................................159
Using your device with BlackBerry Link...................................................................................................... 164
STRICTLY CONFIDENTIAL
Applications and features...........................................................................................................................174
Organizing your apps................................................................................................................................. 174
About the BlackBerry Assistant..................................................................................................................176
Calendar....................................................................................................................................................180
Contacts....................................................................................................................................................189
Clock.........................................................................................................................................................196
BlackBerry World.......................................................................................................................................201
Android apps ............................................................................................................................................ 204
Maps and GPS........................................................................................................................................... 205
Browser.....................................................................................................................................................213
The Smart Tags application explained........................................................................................................ 220
File Manager..............................................................................................................................................224
Calculator..................................................................................................................................................227
Productivity and work.................................................................................................................................229
Switch between your personal space and work space................................................................................. 229
About BlackBerry Balance and your work space ........................................................................................ 229
BlackBerry Blend.......................................................................................................................................234
Remember................................................................................................................................................ 236
Documents To Go...................................................................................................................................... 242
Print To Go.................................................................................................................................................242
BlackBerry World for Work......................................................................................................................... 242
Enterprise IM.............................................................................................................................................242
Enterprise IM for
BlackBerry Bridge......................................................................................................................................243
BlackBerry Travel...................................................................................................................................... 243
BlackBerry Work Drives..............................................................................................................................243
Salesforce..................................................................................................................................................243
Adobe Reader............................................................................................................................................243
Connect to Microsoft OneDrive...................................................................................................................244
Connect to Dropbox................................................................................................................................... 244
Box for BlackBerry 10................................................................................................................................244
STRICTLY CONFIDENTIAL
Cisco
...............................................................................................................................242
Security and backup.................................................................................................................................. 245
Passwords and locking...............................................................................................................................245
BlackBerry Protect.................................................................................................................................... 249
Security settings........................................................................................................................................ 250
Legal notice...............................................................................................................................................255
User Guide
BlackBerry Strictly Confidential
Setup and basics
Setup and basics
STRICTLY CONFIDENTIAL
New in this release
Introducing BlackBerry 10 OS
BlackBerry 10 OS is designed to help you stay productive and do more with your BlackBerry device. This
release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to
existing features, such as Instant Actions
suggestions in the Camera app.
BlackBerry Blend
The BlackBerry Blend icon
With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a
tablet the same way you would use them on your
To download and learn more about BlackBerry Blend, visit
Related information
About pairing and connecting your device to a computer or tablet,164
About BlackBerry Blend,234
Disconnect your device from BlackBerry Blend,235
in the BlackBerry Hub, meeting mode in the Calendar app, and automatic
BlackBerry device.
www.blackberry.com/BlackBerryBlend.
BlackBerry Assistant
The BlackBerry Assistant icon
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the
Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an
event to your calendar. You can also update your status in social networking apps, and search for directions, weather
forecasts, information about restaurants or shopping, plus much more.
Related information
About the BlackBerry Assistant,176
Learn what you can say or type in the BlackBerry Assistant,178
6
BlackBerry Assistant app can perform your request, search your device, or search the
User Guide
BlackBerry Strictly Confidential
Things you can do with the BlackBerry Assistant,176
Setup and basics
Android app support
The default Apps icon
Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon
Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian
continue the installation.
Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the
share icon in an Android
your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry
Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that
you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,204
Change your Android app installation settings,205
STRICTLY CONFIDENTIAL
can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or
app, you can share the Android app content with contacts that are associated with other apps on
Updated look and feel
The new notifications icon
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you
will notice with the fresh new look of BlackBerry 10 OS.
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the
apps installed with the
best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to
folders on the home screen.
Related information
Set your wallpaper,158
Add folders to the home screen,174
Turn off icon labels in the action bar,158
BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next
BlackBerry Hub
The BlackBerry Hub icon
7
User Guide
BlackBerry Strictly Confidential
Setup and basics
With a single tap, BlackBerry Hub
BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account
syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete
the text of the original email when you reply, and automatically save a draft version of an email message by leaving the
BlackBerry Hub.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
contacts that are associated with the email account you are sending the email message from and that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,64
File an email,63
Add an IMAP or POP email account,55
Download attachments in a message,60
Reply to or forward an email,62
STRICTLY CONFIDENTIAL
Instant Actions let you quickly sort and manage messages in the list view of the
Calendar
The Calendar icon
The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments
and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar
app, and view the task in the Calendar app and the
Related information
View your events,181
Enable Meeting Mode,187
Add a task to the Calendar app,183
BlackBerry Remember app.
BlackBerry Remember
The BlackBerry Remember icon
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view the task in the BlackBerry Remember
Related information
Change the default view in the Remember app,241
Search for an entry in the Remember app,240
8
app and the Calendar app.
User Guide
BlackBerry Strictly Confidential
Create a folder or task list in the Remember app,236
Add tags to an entry,237
Setup and basics
STRICTLY CONFIDENTIAL
Camera
The Camera icon
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the
settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,
if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60
fps) when recording a video, which is useful when recording fast-moving objects.
Related information
Take a picture while recording a video,85
Turn off the Auto Suggest feature,88
Edit Time Shift pictures later,85
Take a panoramic picture,84
BlackBerry Story Maker
The BlackBerry Story Maker icon
The BlackBerry Story Maker
videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date
view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites,
most viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also
personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your
friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,106
Add to or delete media from an existing story,106
app takes the work out of making picture and video collections, by grouping the pictures and
Pictures
The Pictures icon
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer
pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
9
User Guide
BlackBerry Strictly Confidential
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to
BlackBerry Story Maker
automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the
Pictures app.
Related information
About automatic stories,92
Set how pictures are organized in albums,95
Add a picture to the Favorites screen,96
Add a picture to BlackBerry Story Maker,93
STRICTLY CONFIDENTIAL
to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates
Setup and basics
Videos
The Videos icon
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The
Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video,
plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to
Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,104
Add a video to BlackBerry Story Maker,103
Add slow motion to a video,102
Turn on the equalizer in videos,105
BlackBerry
Music
The Music icon
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is
currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets
you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the
equalizer options.
Related information
Add a song to the Favorites screen,99
Turn on the equalizer in the Music app,99
Device Monitor
The Device Monitor icon
10
User Guide
BlackBerry Strictly Confidential
To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your
BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You
can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,148
Manage your mobile data settings,132
Set a monthly data limit notification,132
STRICTLY CONFIDENTIAL
Setup and basics
Settings menus
The Settings icon
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top
of the screen to open the Quick Settings menu.
And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the
Setting menu to make them more accessible to you.
Related information
Customize your device settings,115
Show the menus,20
Advanced interactions
The advanced interactions icon
Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster.
Advanced interactions let you control the behavior of your device when you move it in a certain manner. For example, you
can set up your device so that the screen turns off and the device goes into standby mode when you place the device face
down on a flat surface.
Related information
Advanced interactions,22
Security
The Lock icon
To improve the security of information on your
screen when your device is locked. For example, you can change your settings so that only the name of the sender of a
message appears; the subject line and other message details are not displayed. You can also change your wallpaper
settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,46
Set Lock Screen Notifications to only display the sender info,47
Set your wallpaper,158
BlackBerry
device, you can control what appears in notifications on the
11
User Guide
BlackBerry Strictly Confidential
Setup and basics
Your device at a glance
STRICTLY CONFIDENTIAL
What's different about the BlackBerry 10 OS?
If you're new to a
BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn
where to find your phone number and PIN and find out how to cut, copy, and paste text.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the
How do I get to the menu?
BlackBerry 10 device, you might be eager to learn more about what makes it different from other
gesture to get back to the home screen.
There is no Menu key ( The Menu key ) on your BlackBerry 10 device. You can find more features and options by exploring
the menus.
To see more actions that you can perform in an app, tap The More actions icon or The More tabs icon .
BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more
actions.
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen. Tap Image Settings.
12
User Guide
BlackBerry Strictly Confidential
In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Note:
Settings.
STRICTLY CONFIDENTIAL
BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows
the gesture to see the settings and help.
BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.
Shows the gesture to see the settings for the device from an app.
Setup and basics
Image
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of
BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
the screen. Shows the gesture to view the BlackBerry Hub.
Where are the phone keys and my notification settings?
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers The answer a call icon .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers The decline a call icon .
Screen showing an incoming call.
To make a call, in the Phone app, tap The dialpad icon . Dial a number. Tap Call.
BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent,
The
and All Alerts Off.
• To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap The notification
icon .
• You can set custom ring tones when you add or edit a contact in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Image Settings
> Notifications > Applications.
13
User Guide
BlackBerry Strictly Confidential
Setup and basics
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
STRICTLY CONFIDENTIAL
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
paste text or move the cursor.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Text field showing selected text with handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Menu showing the cut, copy, select all, and share icons.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
14
User Guide
BlackBerry Strictly Confidential
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
STRICTLY CONFIDENTIAL
Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Tip:
Screen showing the cursor inserted between two characters.
Where are my tasks, memos, and voice notes?
Setup and basics
• If you used BlackBerry Link
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a
space, drag your finger down on the middle of the home screen and tap Personal or Work.
BBM Video chat. To switch between your work space and personal
Where can I find my device info and passwords?
Where can I find my PIN?
, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
In BBM
message, you can also type
How do I find my own phone number?
On the home screen, tap the The Phone icon icon. In the Calls or Contact view, in the center of the screen, swipe
down, and your phone number appears at the top of the screen. In an email or text message, you can also type
mynumber to display your phone number.
Where is Password Keeper?
You can download the Password Keeper app from the BlackBerry World storefront. If you used BlackBerry Link or a
media card to transfer data from your old
you download and open the Password Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
mypin to display your PIN.
BlackBerry device, you can restore your Password Keeper passwords after
15
User Guide
BlackBerry Strictly Confidential
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
version it is running. This feature might not be supported by your input language.
10 OS
STRICTLY CONFIDENTIAL
How do I search?
Setup and basics
If you want to find something on your BlackBerry
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap
The BlackBerry Assistant icon .
device, such as a message, a song, or an app, or if you want to search the
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your desktop computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link
option.
, on your computer, visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the The New item icon indicator appears on the notification icon. You can peek at your notifications by
sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon Description
The email message icon Email message
The text message icon Text message
The BBM message icon BBM message
The Facebook message
icon
The Twitter message icon Twitter message
The LinkedIn message icon LinkedIn message
The phone call icon Phone call
The voice mail message
icon
16
Facebook message
Voice mail message
User Guide
BlackBerry Strictly Confidential
Icon Description
Setup and basics
The notification message
icon
STRICTLY CONFIDENTIAL
Notification messages from apps and services such as BlackBerry World
Menu icons
If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip:
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
The More actions icon Open a menu of actions
The More tabs icon Open a list of ways to navigate or filter information
The Compose icon Compose a message
The Attachments icon View attachments
The Share icon Share an item, such as a picture, with someone
The Reply icon Reply to an email
The Reply All icon Reply to all recipients of an email
The Forward icon Forward an email
The Voice Note icon Record a voice note
The New Entry icon Add a new entry in the Remember app and the Calendar app
Setting up your device
To set up your BlackBerry 10
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of
17
User Guide
BlackBerry Strictly Confidential
Setup and basics
Insert the SIM card
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.
1. Locate the SIM tray on the left side of the device.
2. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3. Pull out the tray.
4.
5. Push the tray into the slot.
STRICTLY CONFIDENTIAL
With the metal contacts facing away from you, place the nano SIM card in the tray.
BlackBerry device showing where to insert the nano SIM card.
Insert a media card
1. Locate the SD tray on the left side of the device.
2. Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3. Pull out the tray.
With the metal contacts facing away from you, place the media card (microSD card) in the tray.
4.
BlackBerry device showing where to insert the media card.
5. Push the tray into the slot.
Set up your device using the Setup app
If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Learn how to transfer content from your old device
• Customize your device settings
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already
BlackBerry ID, on your computer, visit
have a
To open the Setup app, on the home screen, tap The Setup icon .
18
www.blackberry.com/blackberryid.
User Guide
BlackBerry Strictly Confidential
Setup and basics
Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn
gestures to help you do things more quickly and extend battery life.
STRICTLY CONFIDENTIAL
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward.
Shows the gesture to get back to the home screen.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps
and the BlackBerry Hub.
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the
BlackBerry Hub and your apps.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of
the screen. Shows the gesture to view the BlackBerry Hub.
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.
19
User Guide
BlackBerry Strictly Confidential
Setup and basics
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap The more actions icon or The more tabs icon .
• To see more actions for a specific item, such as a song or picture, touch and hold the item.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen.
STRICTLY CONFIDENTIAL
BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see
more actions.
To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
Tip:
off the icon to avoid selecting it.
In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Note:
BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows
the gesture to see the settings and help.
BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.
Shows the gesture to see the settings for the device from an app.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll.
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry
Hub and your apps.
20
User Guide
BlackBerry Strictly Confidential
Setup and basics
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
STRICTLY CONFIDENTIAL
BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file.
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select
more icon and tap more items. To clear an item, tap it again.
BlackBerry device showing a tap on an item. Shows the gesture to select an item.
Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in.
• To zoom out, slide your fingers together.
BlackBerry device showing two directional arrows moving toward each other. Shows the gesture to zoom out.
21
User Guide
BlackBerry Strictly Confidential
Setup and basics
Advanced interactions
If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:
• Lift to wake gesture
• Flip to mute gesture
• Flip to save power gesture
Lift to wake
If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You
don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device
immediately.
To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Lift to wake switch.
Flip to mute
If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
STRICTLY CONFIDENTIAL
BlackBerry device showing the device being picked up from a flat surface. Shows the gesture to wake up your device.
BlackBerry device showing the device being turned facedown. Shows the gesture to silence a ring tone or vibration.
To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Flip to mute switch.
Flip to save power
By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode
to extend battery life. You still receive notifications for incoming calls, messages, and alarms.
BlackBerry device showing the device being turned facedown on a flat surface. Shows the gesture to extend battery life.
To turn off this feature, tap Image Settings > Advanced Interaction. Turn off the Flip to save power switch.
22
User Guide
BlackBerry Strictly Confidential
Setup and basics
Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone, and set your wallpaper.
Related information
Customize your device settings,115
Customize your Quick Settings,115
Download and buy apps and games,202
Downloading and installing Android apps from the Amazon Appstore,204
Move an app icon or open app around the home screen,174
Change your notifications or ring tones,43
Change your font size,157
Set your wallpaper,158
Set an alarm,197
Bookmark a favorite webpage,217
Add a contact or number to your speed dial list,38
Add a signature to an email account,71
STRICTLY CONFIDENTIAL
Find customer support
To get support for your BlackBerry device, see the following resources:
• blackberry.com/support: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers
or post questions on community forums. Share tips on social networks and BlackBerry blogs.
• blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or
technical support.
Device Switch
Switching to your new BlackBerry
or a BlackBerry device, there are several options that you can use to transfer your data.
Preparing to switch devices
Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the
following checklist.
10 device has never been easier. Whether you are switching from an iPhone, an Android,
23
User Guide
BlackBerry Strictly Confidential
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
STRICTLY CONFIDENTIAL
previous device or your media card before you begin to switch devices.
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Setup and basics
Switching from a BlackBerry
When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The
transfer method you use depends on the types of data that you want to transfer and the version of device software that your
previous device is running. The following table is designed to help you identify the best transfer method for you.
Transfer method Data transferred Requirements
Device Switch app
Media card
• Contact info
• Calendar entries
• Pictures
• Videos
• Documents
• Notes
• Music
• Pictures
• Videos
• Alarm settings
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles
device
• Device Switch app must be
installed on both devices
• Both devices must be connected to
the same Wi-Fi network
• Previous device must be running
BlackBerry Device Software 5,
BlackBerry 6
• Removable media card
• Previous device must be running a
version of BlackBerry 7
BlackBerry Link Data saved to the storage space on
your previous device, including the
following:
• Contact info
• Music
• Pictures
• Videos
• Calendar entries
• Settings
24
• BlackBerry Link installed on a
computer
• Computer
• USB cable
• Previous device must be running
BlackBerry Device Software 5.0 or
later
User Guide
BlackBerry Strictly Confidential
Transfer method Data transferred Requirements
Setup and basics
STRICTLY CONFIDENTIAL
SIM card
Back up your device data
Using a computer and BlackBerry Link
back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media
files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
Note:
administrator to verify if you are able to back up and restore your device data.
• Phone history
• Fonts
• Tasks and memos
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper entries
• Contact info • SIM card
• Previous device must be running
BlackBerry 10 or later
, you can back up and restore most of the data on your BlackBerry device. You can
See which version of device software is installed on your previous device
If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the
home screen of your previous device, do one of the following:
• Click Options
• Click Options
> About.
> Device > About Device Versions.
Switching from a device running BlackBerry Device
Software 5 or
If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer
methods are available to you.
BlackBerry 6
25
User Guide
BlackBerry Strictly Confidential
Setup and basics
• Use BlackBerry Link
• Download and use the Device Switch app
• Add email accounts to your new device
STRICTLY CONFIDENTIAL
on your computer
Switching from a device running BlackBerry 7
If you're transferring data from a BlackBerry device running a version of
are available to you.
• Use BlackBerry Link
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device
on your computer
BlackBerry 7, the following data transfer methods
Switching from a BlackBerry 10 device
If you're transferring data from a
are available to you.
• Use BlackBerry Link
• Use a SIM card
• Add email accounts to your new device
on your computer
BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods
Switching from an iPhone or Android device
If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are
available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and
videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the
contact and calendar info to your new device.
Transfer data using the Device Switch app
You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android
BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
1. On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.
2. On your previous device, go to BlackBerry App World and download the Device Switch app.
3. Connect both of your devices to the same Wi-Fi network.
4. To transfer your data, complete the on-screen instructions.
26
device to your new
User Guide
BlackBerry Strictly Confidential
Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or
Note:
synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card
isn't transferred when you use the Device Switch app.
STRICTLY CONFIDENTIAL
Setup and basics
Transfer data to a new device using a computer and BlackBerry Link
You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser
bookmarks, and so on to your new
space but not the data in your work space.
If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer
data:
• BlackBerry Device Software 5
• BlackBerry 6
• BlackBerry 7 or
• BlackBerry 10 or later
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
BlackBerry 7.1
BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal
1. On your computer, download and install BlackBerry Link
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry
6. Complete the instructions on the screen.
10 device using a USB cable.
from
www.blackberry.com/BlackBerryLink.
Transfer data using a media card
This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.
When you switch to a new
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This
feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your previous device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
27
User Guide
BlackBerry Strictly Confidential
4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10
device.
On your BlackBerry 10
5.
6. Complete the instructions on the screen.
STRICTLY CONFIDENTIAL
device, on the home screen, tap
The Setup icon > Device Switch .
Setup and basics
Transfer contact info using a SIM card
1. On your previous device, tap Contacts
2. Swipe down from the top of the screen.
Tap The Settings icon .
3.
4. Under SIM Card
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap Contacts.
7. Swipe down from the top of the screen.
Tap The Settings icon .
8.
9. Under SIM Card
If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be
Note:
copied to your SIM card.
, tap Copy Contacts from Device to SIM Card.
, tap Import Contacts from SIM Card.
.
Add an email account to your new device
To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10 device.
1. On the home screen of your new device, swipe down from the top of the screen.
Tap Image Settings
2.
3. Tap Accounts.
4. Tap Email, Calendar and Contacts.
5. Enter the email address for the account that you want to add.
6. Tap Next
7. Enter the email account password.
8. Tap Next
.
.
.
After you add the email account, any calendar and contact information associated with that account is accessible on your
new BlackBerry 10 device.
28
User Guide
BlackBerry Strictly Confidential
Setup and basics
After you switch devices
After you finish switching to your new BlackBerry 10 device, consider doing the following:
• If you have a media card, move it from your previous device to your new device.
• Wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World
• Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry
recycling. The recycling and trade-up program is only available in certain areas.
STRICTLY CONFIDENTIAL
storefront.
device for recycling and safe disposal, visit
www.blackberry.com/
Add accounts to your new device
After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10
device.
1. On the home screen, swipe down from the top of the screen.
Tap Image Settings
2.
3. Tap Accounts
4. Tap Facebook,
5. Enter your account information.
6. If necessary, change any sync settings.
7. Tap Done
. If necessary, tap Authorize.
.
.
Twitter, LinkedIn, or Evernote.
Wipe your BlackBerry device to delete the data
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry
device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.
Devices running BlackBerry 7 or later
1. On the home screen of your previous device, click the Options app.
2. Click Security > Security Wipe.
3. Select all of the items that you want to delete.
4. Type blackberry
5. Tap Wipe Data
.
.
29
User Guide
BlackBerry Strictly Confidential
Devices running BlackBerry 10 OS
1. On your previous device, swipe down from the top of the screen.
2.
3. Tap Security and Privacy
4. Type blackberry
5. Tap Delete Data
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from BlackBerry World
Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and
on up to four additional devices without your having to pay for the items again.
STRICTLY CONFIDENTIAL
Tap Image Settings
.
> Security Wipe.
.
.
Setup and basics
1. On your new BlackBerry 10
2. Enter your BlackBerry ID username and password.
Tap The More Tabs icon .
3.
4. Tap My World
5. Tap Available
• To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More
icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .
> My Apps & Games.
.
device, tap BlackBerry World.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub
30
on the device.
Loading...