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BlackBerry Curve 9310/9320
Smartphones
User Guide
Published: 2012-03-30
SWD-20120330114831861
Contents |
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Quick Help ................................................................................................................................................. |
8 |
Getting started: Your smartphone ............................................................................................................... |
8 |
Popular topics .......................................................................................................................................... |
25 |
Popular tips .............................................................................................................................................. |
29 |
Common troubleshooting ......................................................................................................................... |
38 |
Tips and shortcuts .................................................................................................................................... |
43 |
Tips: Doing things quickly ......................................................................................................................... |
43 |
Tips: Extending battery life ....................................................................................................................... |
44 |
Tips: Finding apps .................................................................................................................................... |
45 |
Tips: Freeing space for your music, pictures, videos, and files ................................................................... |
45 |
Tips: Freeing space to optimize your smartphone's performance ............................................................... |
46 |
Tips: Updating your software .................................................................................................................... |
47 |
Tips: Keeping your information safe .......................................................................................................... |
48 |
Tips: Managing indicators ......................................................................................................................... |
49 |
Shortcuts: Phone ...................................................................................................................................... |
49 |
Shortcuts: Messages ................................................................................................................................ |
50 |
Shortcuts: Files and attachments .............................................................................................................. |
52 |
Shortcuts: Typing with the physical keyboard ............................................................................................ |
53 |
Shortcuts: Media ...................................................................................................................................... |
54 |
Shortcuts: Browser ................................................................................................................................... |
55 |
Shortcuts: Search ..................................................................................................................................... |
56 |
Shortcuts: Maps ....................................................................................................................................... |
57 |
Shortcuts: Calendar .................................................................................................................................. |
57 |
Troubleshooting: Shortcuts ....................................................................................................................... |
58 |
Phone ...................................................................................................................................................... |
59 |
How to: Phone .......................................................................................................................................... |
59 |
Troubleshooting: Phone ............................................................................................................................ |
77 |
Voice commands ...................................................................................................................................... |
81 |
How to: Voice commands ......................................................................................................................... |
81 |
Troubleshooting: Voice commands ........................................................................................................... |
83 |
Messages ................................................................................................................................................. |
85 |
How to: Messages application ................................................................................................................... |
85 |
Tips: Messages application ..................................................................................................................... |
121 |
Troubleshooting: Messages application .................................................................................................. |
123 |
Files and attachments ............................................................................................................................ |
129 |
How to: Files .......................................................................................................................................... |
129 |
Troubleshooting: Files ............................................................................................................................ |
135 |
Media ..................................................................................................................................................... |
137 |
How to: Media ........................................................................................................................................ |
137 |
Troubleshooting: Media .......................................................................................................................... |
155 |
Ring tones, sounds, and alerts ................................................................................................................ |
159 |
How to: Ring tones, sounds, and alerts .................................................................................................... |
159 |
Troubleshooting: Ring tones, sounds, and alerts ..................................................................................... |
163 |
Browser .................................................................................................................................................. |
164 |
How to: Browser ..................................................................................................................................... |
164 |
Troubleshooting: Browser ....................................................................................................................... |
177 |
Calendar ................................................................................................................................................ |
179 |
How to: Calendar .................................................................................................................................... |
179 |
Troubleshooting: Calendar ...................................................................................................................... |
188 |
Contacts ................................................................................................................................................ |
190 |
How to: Contacts .................................................................................................................................... |
190 |
Troubleshooting: Contacts ...................................................................................................................... |
199 |
Clock ..................................................................................................................................................... |
201 |
How to: Clock ......................................................................................................................................... |
201 |
Troubleshooting: Clock ........................................................................................................................... |
205 |
Tasks and memos ................................................................................................................................... |
206 |
Create a task or memo ............................................................................................................................ |
206 |
Send a task or memo .............................................................................................................................. |
206 |
Change or delete a task or memo ............................................................................................................ |
206 |
Change the status of a task ..................................................................................................................... |
207 |
Hide completed tasks ............................................................................................................................. |
207 |
Show tasks in the calendar ..................................................................................................................... |
207 |
Synchronizing tasks and memos ............................................................................................................. |
208 |
About categories .................................................................................................................................... |
210 |
Categorize a contact, task, or memo ....................................................................................................... |
210 |
Create a category for contacts, tasks, or memos ..................................................................................... |
210 |
Turn off the prompt that appears before you delete items ........................................................................ |
211 |
Typing .................................................................................................................................................... |
212 |
How to: Typing ....................................................................................................................................... |
212 |
Troubleshooting: Typing ......................................................................................................................... |
219 |
Keyboard ............................................................................................................................................... |
220 |
How to: Keyboard ................................................................................................................................... |
220 |
Language ............................................................................................................................................... |
222 |
How to: Language ................................................................................................................................... |
222 |
Troubleshooting: Language .................................................................................................................... |
224 |
Screen display ........................................................................................................................................ |
225 |
How to: Screen display ........................................................................................................................... |
225 |
Troubleshooting: Screen display ............................................................................................................. |
228 |
GPS technology ...................................................................................................................................... |
230 |
How to: GPS technology ......................................................................................................................... |
230 |
Troubleshooting: GPS technology ........................................................................................................... |
232 |
Maps ...................................................................................................................................................... |
233 |
How to: Maps ......................................................................................................................................... |
233 |
Personalize: Maps .................................................................................................................................. |
237 |
Troubleshooting: Maps ........................................................................................................................... |
239 |
Applications ........................................................................................................................................... |
240 |
How to: Applications .............................................................................................................................. |
240 |
Troubleshooting: Applications ................................................................................................................ |
242 |
BlackBerry ID ......................................................................................................................................... |
246 |
How to: BlackBerry ID ............................................................................................................................ |
246 |
BlackBerry Device Software .................................................................................................................... |
248 |
How to: BlackBerry Device Software ....................................................................................................... |
248 |
Troubleshooting: BlackBerry Device Software ......................................................................................... |
250 |
Manage Connections .............................................................................................................................. |
252 |
Mobile network ....................................................................................................................................... |
252 |
Wi-Fi technology ..................................................................................................................................... |
259 |
Mobile Hotspot mode ............................................................................................................................. |
269 |
How to: Mobile Hotspot mode ................................................................................................................. |
269 |
Troubleshooting: Mobile Hotspot mode .................................................................................................. |
272 |
Bluetooth technology ............................................................................................................................. |
273 |
How to: Bluetooth technology ................................................................................................................. |
273 |
Troubleshooting: Bluetooth technology ................................................................................................... |
281 |
Media server .......................................................................................................................................... |
284 |
How to: Media server .............................................................................................................................. |
284 |
Power and battery .................................................................................................................................. |
286 |
How to: Power and battery ...................................................................................................................... |
286 |
Storage space and media cards .............................................................................................................. |
289 |
How to: Storage space and media cards .................................................................................................. |
289 |
Troubleshooting: Storage space and media cards ................................................................................... |
293 |
Search ................................................................................................................................................... |
295 |
How to: Search ....................................................................................................................................... |
295 |
Troubleshooting: Search ......................................................................................................................... |
299 |
Security .................................................................................................................................................. |
300 |
How to: Security ..................................................................................................................................... |
300 |
Troubleshooting: Security ....................................................................................................................... |
328 |
Service books and diagnostic reports ...................................................................................................... |
330 |
Run, view, send, or delete a diagnostic report ......................................................................................... |
330 |
Accept, delete, or restore a service book ................................................................................................. |
330 |
Set a default recipient for diagnostic reports ........................................................................................... |
331 |
Find your smartphone model number and version of the BlackBerry Device Software .............................. |
331 |
I can't run or submit a diagnostic report .................................................................................................. |
331 |
Synchronization ..................................................................................................................................... |
333 |
How to: Synchronization ......................................................................................................................... |
333 |
Troubleshooting: Synchronization ........................................................................................................... |
336 |
Accessibility options ............................................................................................................................... |
338 |
How to: Accessibility .............................................................................................................................. |
338 |
Calculator .............................................................................................................................................. |
343 |
Use the calculator .................................................................................................................................. |
343 |
Convert a measurement ......................................................................................................................... |
343 |
Glossary ................................................................................................................................................. |
344 |
Legal notice ............................................................................................................................................ |
346 |
User Guide |
Quick Help |
Internal Use Only |
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Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
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User Guide |
Quick Help |
Internal Use Only |
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New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 264 .
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode 269 .
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio 153 .
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User Guide |
Quick Help |
Internal Use Only |
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Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 105 .
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID 246
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search 295 .
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel 22 and Show, hide, or find an application icon
22 .
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset 75 .
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 109 .
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User Guide |
Quick Help |
Internal Use Only |
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Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology 275 .
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options 152 .
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 12
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
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User Guide |
Quick Help |
Internal Use Only |
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Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2.Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad |
• |
Slide your finger to move around the screen. |
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• Press (click) to select an item. |
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• Press and hold to open a pop-up menu. |
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Menu |
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Open a menu. |
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• Select a highlighted menu item. |
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• Press and hold to switch applications quickly. |
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Escape |
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Return to the previous screen. |
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Close the menu. |
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Send |
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Make a call. |
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Answer a call. |
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End/Power |
• |
End a call. |
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• Return to the home screen. |
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• Press and hold to turn on or turn off your BlackBerry smartphone.
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User Guide |
Quick Help |
Internal Use Only |
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Keys on the top of your smartphone |
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Lock |
Lock your keyboard. |
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Keys on the right side of your smartphone |
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Volume/Mute |
• Press the top and bottom keys to change the volume. |
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• Press and hold the top or bottom key to play the next or previous |
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media file. |
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• Before you take a picture or record a video, press the top or |
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bottom key to zoom in or out. |
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• Press the middle key to mute a call or mute the volume. |
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Right convenience key |
• If supported, open the camera. To take a picture, press the |
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convenience key again. |
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• You can also customize this key. |
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Keys on the left side of your smartphone |
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Left convenience key |
• If supported, press to open BBM. |
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• You can also customize this key. |
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Keyboard |
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Shift |
Capitalize letters. |
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Alt |
Type the alternate character on a key. |
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Symbol |
Open the symbol list. |
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Backspace/Delete |
Delete the previous character or a selected item. |
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Enter |
Select an item. |
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User Guide |
Quick Help |
Internal Use Only |
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Keyboard |
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Speakerphone |
Turn on or turn off the speakerphone during a call. |
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Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color |
Description |
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Green |
You're in a wireless coverage area. You can turn on or turn |
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off this notification. |
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Blue |
Your smartphone is connected to a Bluetooth enabled |
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device. You can turn on or turn off this notification. |
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Red |
A new message has arrived and your selected profile is set |
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to notify you using the flashing LED. If you're using your |
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smartphone with a smart card, your smartphone is |
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accessing data on the smart card. |
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Amber |
The battery power level for your smartphone is low, or your |
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smartphone is turned off and is charging. You can't turn off |
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the notification for the low battery power level. The |
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notification for charging turns off when you turn on your |
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smartphone. If your smartphone is turned off, the LED |
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changes to a solid green color when the battery is fully |
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charged. |
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Related information
Turn on flashing LED notification for wireless coverage, 227
Turn off or turn on the Bluetooth connection notification, 279
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
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User Guide |
Quick Help |
Internal Use Only |
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Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Setup
Setup |
Enterprise Activation |
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Activate a work email account using the |
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BlackBerry Enterprise Server. |
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Options |
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Power and lock
Password Lock |
Power Off |
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Messages
Messages |
Saved Messages |
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Added email address |
Added work email address |
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Text Messages |
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Instant messaging
Instant Messaging folder |
BBM |
Some applications might appear in this folder including applications that you download.
Windows Live Messenger for BlackBerry smartphones
AOL Instant Messenger Service for BlackBerry smartphones
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User Guide |
Quick Help |
Internal Use Only |
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Google Talk for BlackBerry smartphones |
Yahoo! Messenger for BlackBerry smartphones |
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Applications
Browser |
Manage Connections |
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Maps |
Help |
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Password Keeper |
Voice Dialing |
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Applications folder |
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Some applications might appear in this folder, |
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including applications that you download. |
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Media
Media folder |
Videos |
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Pictures |
Music |
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Ring Tones |
Voice Notes |
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Camera |
Video Camera |
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Voice Notes Recorder |
Podcasts |
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Personal organizer
Contacts |
Calendar |
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Tasks |
MemoPad |
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User Guide |
Quick Help |
Internal Use Only |
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Clock |
Calculator |
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Files
Documents To Go 
Files
Social networking and mobile purchasing
BlackBerry App World |
Social Feeds |
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Facebook for BlackBerry smartphones |
Twitter for BlackBerry smartphones |
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BlackBerry Device Software update
A software update for the BlackBerry Device |
A software update for the BlackBerry Device |
Software is available. |
Software is being downloaded. |
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A software update for the BlackBerry Device |
A software update for the BlackBerry Device |
Software is ready to be installed. |
Software is stopped. |
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Sounds and alerts
Normal profile |
Phone Calls Only profile |
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Loud profile |
Custom profile |
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Medium profile |
Silent profile |
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Vibrate Only profile |
All Alerts Off profile |
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User Guide |
Quick Help |
Internal Use Only |
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Games
Games folder |
BrickBreaker |
Some applications might appear in this folder, |
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including applications that you download. |
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Word Mole |
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Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this indicator.
Update is available in the BlackBerry App World storefront
Sending data |
New item in the Social Feeds application |
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Receiving data |
System is busy |
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New BBM item |
New BBM Groups item |
To clear this icon, open each chat that has this |
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icon. |
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Roaming |
Unread message count |
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Alarm is set |
Missed call count |
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Calendar reminder count |
Bluetooth technology is turned on |
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Wi-Fi technology is turned on |
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Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
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User Guide |
Quick Help |
Internal Use Only |
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Unread message |
New BBM item |
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To clear this indicator, open each chat that has |
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this indicator. |
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Read message |
BBM chat is open |
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Draft message |
New BBM Groups item |
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Filed message |
New RSS item |
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Message with an attachment |
Message is being sent |
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Message is high priority |
Message has not been sent |
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Text message with an attachment |
Message has been sent |
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Text message |
Message has been delivered |
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Message has been read |
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Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery |
Battery is charging |
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Low battery |
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Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) |
Multi-tap mode |
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NUM lock (number lock) |
Current input language |
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Alt mode |
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User Guide |
Quick Help |
Internal Use Only |
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Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call |
Received call |
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Placed call |
Voice mail message |
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Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder |
Recurring appointment |
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Meeting reminder |
Exception for recurring appointment |
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Notes |
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Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures |
Geotagging is turned on |
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Geotagging is turned off |
Take another picture |
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Flash is turned on |
Flash is turned off |
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Automatic flash mode |
Scene mode |
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Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording |
Pause recording |
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Send video |
Rename video |
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Delete video |
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User Guide |
Quick Help |
Internal Use Only |
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Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1.On the home screen, click the Media icon > Pictures icon.
2.Browse to a picture.
3.Press the 
key > Set As Wallpaper.
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1.Browse to a website, or highlight the item that you want to create a shortcut for.
2.Press the 
key > Add to Home Screen.
•To change the name of the shortcut, type a new name.
•To change the location where the shortcut appears, change the Location field.
•To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3.Click Add.
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User Guide |
Quick Help |
Internal Use Only |
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Show or hide a home screen panel
1.On the home screen, press the 
key > Manage Panels.
2.Select or clear the checkbox for each panel.
3.Press the 
key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
On the home screen or in a folder, do any of the following:
•To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the |
key > Hide Icon. If the icon appears in other panels, |
you can hide the icon in all panels or in the current panel only. |
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•To show all hidden application icons, press the 
key > Show All Icons.
•To stop hiding an application icon, highlight the icon. Press the 
key > Unhide Icon.
•To hide the 
icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the 
key > Hide.
•To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the 
key > Show All.
Move an application icon
1.On the Home screen or in an application folder, highlight an application icon.
2.Press the 
key.
•To move the application icon to a different location on the Home screen, click Move. Click the new location.
•To move the application icon into an application folder, click Move To Folder. Click an application folder.
•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.On the home screen, press the 
key > Options.
2.Change the Downloads Folder field.
3.Press the 
key > Save.
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User Guide |
Quick Help |
Internal Use Only |
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Change themes
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.In the Theme section, click a theme.
4.Click Activate.
After you finish: To delete a theme, click the theme. Click Delete.
Set the number of icons that appear on the Home screen
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Home Screen Grid Layout field.
4.Press the 
key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.On the Home screen, press the 
key > Options.
•To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.Press the 
key > Save.
Add a message that appears when your smartphone is locked
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Message on Lock Screen.
3.Type the text that you want to appear on the screen when your smartphone is locked.
4.Press the 
key > Save.
Related information
Lock or unlock your smartphone, 29
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User Guide |
Quick Help |
Internal Use Only |
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Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless
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networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Related information
Find more information, 25
BlackBerry Device Software, 248
Check which wireless networks your smartphone connects to, 252
Find more information
•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click
Help on the home screen or in an application menu.
•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
•Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1.On the Home screen, click the Setup icon.
2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.
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If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the Messages icon.
2.Press the 
key > Options.
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
•For a personal email account, click Email Account Management. Click an email account. Click Edit.
3.Type a signature.
4.Press the 
key > Save.
Your signature is added to your email after you send it.
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the 
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
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Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1.Connect your smartphone to your computer using a USB cable.
2.Do one of the following:
•If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.
•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.
3.If necessary, type a password. Your smartphone appears as a drive on your computer.
4.Drag a file from a location on your computer to a folder on your smartphone.
After you finish: To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the 
key > SIM Phone Book.
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2. Press the 
key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the 
key > Save.
Related information
I can't change the number of times that my smartphone rings, 79
Icons for sound and alert profiles, 159
View a location on a map
1.On the Home screen, click the Maps icon.
2.Press the 
key > Find a Location.
•To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
•To view a new location, in the Find an address field, type an address. Highlight the location.
•To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
•To view a favorite location, in the Favorites section, highlight the location.
3.Press the 
key > View on Map.
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After you finish: If you are viewing a location other than your current location, to get directions to this location from your current location, press the 
key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
•To lock the keyboard, press the 
key on the top of your smartphone.
•To unlock the keyboard, press the 
key again.
•To lock your smartphone with a password, on the home screen or in a folder, click the 
icon.
•To unlock your smartphone, enter your password.
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
•To turn on airplane mode, click All Off.
•To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 254
Turn on, turn off, or check the status of a network connection, 253
Popular tips
Save time and maximize your efficiency with these quick tips.
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Tips: Finding apps
Look in a folder on your home screen.
Some apps are located in folders on your home screen. Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen. |
On the home screen, press the |
key > Show All |
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Icons. To unhide an app, highlight it and then press the |
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key > Unhide Icon. If the icon is hidden in other |
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panels, you can unhide the icon in all panels, or in the |
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current panel only. If Show All Icons does not appear in the |
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menu, there are no apps hidden from view. |
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Search for an app. |
On the home screen, start typing the app name. |
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Verify that an app is installed. |
On the home screen or in a folder, click the Options icon. |
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Click Device > Application Management. If the app is |
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listed, it is installed on your BlackBerry smartphone. |
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Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Remove the new item indicator |
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Open each item that has this indicator. For example, to |
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remove it from the Messages icon, click the icon. |
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Remove the unopened message indicator |
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In the Messages app, do one or more of the following: |
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• Open all of your messages by clicking on them. If you |
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can't find all of your unread messages in your inbox, |
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look in your messages folders. |
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• Mark a message as read. Highlight a message. Press |
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the |
key > Mark Read. |
• Mark all messages that are prior to a date as read. Highlight a date field. Press the 
key > Mark Prior Read.
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