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RBY40GW
Safety and product information
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User Guide
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BlackBerry RBY40GW User Guide

User Guide
BlackBerry Pearl 8220 Smartphone
Version: 4.6
SWD-438151-0708044349-001
Contents
Shortcuts.................................................................................................................................................................................................................................................9
BlackBerry basics shortcuts...........................................................................................................................................................................................................................9
Phone shortcuts...............................................................................................................................................................................................................................................9
Attachment shortcuts....................................................................................................................................................................................................................................10
Camera and video camera shortcuts .........................................................................................................................................................................................................10
Media shortcuts...............................................................................................................................................................................................................................................11
Browser shortcuts............................................................................................................................................................................................................................................11
Calendar shortcuts.........................................................................................................................................................................................................................................12
Typing shortcuts..............................................................................................................................................................................................................................................12
Search shortcuts.............................................................................................................................................................................................................................................13
Map shortcuts..................................................................................................................................................................................................................................................13
Phone......................................................................................................................................................................................................................................................15
Phone basics....................................................................................................................................................................................................................................................15
Emergency calls.............................................................................................................................................................................................................................................. 17
Volume..............................................................................................................................................................................................................................................................17
Voice mail........................................................................................................................................................................................................................................................18
Speed dial........................................................................................................................................................................................................................................................19
Voice dialing....................................................................................................................................................................................................................................................19
Conference calls..............................................................................................................................................................................................................................................21
Caller ID...........................................................................................................................................................................................................................................................22
Call logs...........................................................................................................................................................................................................................................................23
Call waiting.....................................................................................................................................................................................................................................................25
Call forwarding...............................................................................................................................................................................................................................................25
Call blocking...................................................................................................................................................................................................................................................27
Fixed dialing....................................................................................................................................................................................................................................................27
Smart dialing..................................................................................................................................................................................................................................................29
TTY support.....................................................................................................................................................................................................................................................30
Multiple phone numbers...............................................................................................................................................................................................................................30
Phone options..................................................................................................................................................................................................................................................31
Phone shortcuts...............................................................................................................................................................................................................................................9
Messages...............................................................................................................................................................................................................................................37
Message basics...............................................................................................................................................................................................................................................37
Email messages..............................................................................................................................................................................................................................................42
PIN messages.................................................................................................................................................................................................................................................48
SMS text messages........................................................................................................................................................................................................................................49
MMS messages...............................................................................................................................................................................................................................................53
Message list options......................................................................................................................................................................................................................................56
S/MIME-protected messages.......................................................................................................................................................................................................................61
PGP protected messages.............................................................................................................................................................................................................................67
Message troubleshooting..............................................................................................................................................................................................................................72
Attachments..........................................................................................................................................................................................................................................77
Attachment basics..........................................................................................................................................................................................................................................77
Document attachments................................................................................................................................................................................................................................79
Spreadsheet attachments............................................................................................................................................................................................................................79
Media attachments.......................................................................................................................................................................................................................................80
Presentation attachments.............................................................................................................................................................................................................................81
vCard contact attachments.........................................................................................................................................................................................................................82
Attachment shortcuts....................................................................................................................................................................................................................................10
Attachment troubleshooting........................................................................................................................................................................................................................82
Camera and video camera ................................................................................................................................................................................................................ 85
Take a picture ................................................................................................................................................................................................................................................85
Pan a picture..................................................................................................................................................................................................................................................85
Zoom in to or out from a picture..................................................................................................................................................................................................................85
Record a video................................................................................................................................................................................................................................................85
Camera and video camera options ...........................................................................................................................................................................................................86
Camera and video camera shortcuts .........................................................................................................................................................................................................10
Camera and video camera troubleshooting ............................................................................................................................................................................................88
Media..................................................................................................................................................................................................................................................... 89
Transferring and downloading media files................................................................................................................................................................................................89
Playing media files and recording voice notes..........................................................................................................................................................................................91
Managing media files....................................................................................................................................................................................................................................93
Viewing pictures............................................................................................................................................................................................................................................96
Managing pictures........................................................................................................................................................................................................................................98
Media card and mass storage mode options............................................................................................................................................................................................99
Media shortcuts...............................................................................................................................................................................................................................................11
Browser................................................................................................................................................................................................................................................103
Browser basics..............................................................................................................................................................................................................................................103
Browser bookmarks.....................................................................................................................................................................................................................................106
Web feeds......................................................................................................................................................................................................................................................108
Browser options.............................................................................................................................................................................................................................................110
Browser security............................................................................................................................................................................................................................................113
Browser push.................................................................................................................................................................................................................................................115
Browser shortcuts............................................................................................................................................................................................................................................11
Date, time, and alarm.........................................................................................................................................................................................................................119
Change what appears on the display when your device is charging....................................................................................................................................................119
Change the clock face.................................................................................................................................................................................................................................120
Display a second time zone........................................................................................................................................................................................................................120
Turn on bedside clock mode.......................................................................................................................................................................................................................120
Set options for bedside clock mode...........................................................................................................................................................................................................120
Silence the alarm...........................................................................................................................................................................................................................................121
Set the timer...................................................................................................................................................................................................................................................121
Change timer notification options.............................................................................................................................................................................................................122
Date, time, and alarm troubleshooting.....................................................................................................................................................................................................122
Personal organizer.............................................................................................................................................................................................................................123
Calendar........................................................................................................................................................................................................................................................129
Tasks...............................................................................................................................................................................................................................................................137
Memos............................................................................................................................................................................................................................................................140
Calculator......................................................................................................................................................................................................................................................143
Notification profiles..........................................................................................................................................................................................................................145
Notification basics.......................................................................................................................................................................................................................................145
LED notification............................................................................................................................................................................................................................................147
Notification profile troubleshooting.........................................................................................................................................................................................................150
Typing...................................................................................................................................................................................................................................................151
Typing basics.................................................................................................................................................................................................................................................151
Typing input methods..................................................................................................................................................................................................................................152
Spelling checker...........................................................................................................................................................................................................................................154
Custom dictionary........................................................................................................................................................................................................................................156
AutoText.........................................................................................................................................................................................................................................................157
Typing shortcuts..............................................................................................................................................................................................................................................12
Typing troubleshooting...............................................................................................................................................................................................................................159
Language..............................................................................................................................................................................................................................................161
Change the display language.....................................................................................................................................................................................................................161
Add a display language................................................................................................................................................................................................................................161
About typing input languages....................................................................................................................................................................................................................153
Change the typing input language............................................................................................................................................................................................................153
Switch typing input methods......................................................................................................................................................................................................................153
Change the input options for SureType technology...............................................................................................................................................................................153
Change the voice dialing language............................................................................................................................................................................................................20
Use the shortcut to switch typing input languages while you type.....................................................................................................................................................162
Change the shortcut for switching typing input languages..................................................................................................................................................................163
Turn off the shortcut for switching typing input languages..................................................................................................................................................................163
Change the display options for contacts..................................................................................................................................................................................................128
Language troubleshooting..........................................................................................................................................................................................................................163
Display and keyboard.......................................................................................................................................................................................................................165
Backlighting..................................................................................................................................................................................................................................................165
Display options.............................................................................................................................................................................................................................................165
External display............................................................................................................................................................................................................................................167
Keyboard options.........................................................................................................................................................................................................................................168
Themes..........................................................................................................................................................................................................................................................169
Accessibility options...................................................................................................................................................................................................................................169
Display troubleshooting..............................................................................................................................................................................................................................170
Search....................................................................................................................................................................................................................................................171
Messages, attachments, and web pages....................................................................................................................................................................................................171
Synchronization.................................................................................................................................................................................................................................175
About synchronization.................................................................................................................................................................................................................................175
Reconcile email messages over the wireless network............................................................................................................................................................................175
Delete email messages over the wireless network..................................................................................................................................................................................175
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................176
Synchronize organizer data over the wireless network..........................................................................................................................................................................176
About synchronization conflicts.................................................................................................................................................................................................................176
Manage email reconciliation conflicts......................................................................................................................................................................................................176
Manage data synchronization conflicts....................................................................................................................................................................................................177
About backing up and restoring device data............................................................................................................................................................................................177
Prerequisites: Restoring data over the wireless network......................................................................................................................................................................177
Delete all device data...................................................................................................................................................................................................................................177
Empty the deleted items folder on your computer from your device...................................................................................................................................................177
Synchronization troubleshooting...............................................................................................................................................................................................................178
Bluetooth technology........................................................................................................................................................................................................................181
Bluetooth technology basics.......................................................................................................................................................................................................................181
Bluetooth technology troubleshooting.....................................................................................................................................................................................................186
GPS technology.................................................................................................................................................................................................................................189
About GPS technology................................................................................................................................................................................................................................189
Get your GPS location.................................................................................................................................................................................................................................189
Turn off location aiding...............................................................................................................................................................................................................................189
GPS technology troubleshooting...............................................................................................................................................................................................................189
Maps......................................................................................................................................................................................................................................................191
Navigation.....................................................................................................................................................................................................................................................193
Map options..................................................................................................................................................................................................................................................194
Map shortcuts..................................................................................................................................................................................................................................................13
Maps troubleshooting.................................................................................................................................................................................................................................196
BlackBerry Messenger......................................................................................................................................................................................................................197
Contacts.........................................................................................................................................................................................................................................................197
Groups..........................................................................................................................................................................................................................................................198
Conversations...............................................................................................................................................................................................................................................199
Availability....................................................................................................................................................................................................................................................202
Applications.......................................................................................................................................................................................................................................205
Switch applications.....................................................................................................................................................................................................................................205
Add an application......................................................................................................................................................................................................................................205
View properties for an application...........................................................................................................................................................................................................205
Delete a third-party application...............................................................................................................................................................................................................205
Receive a device password prompt before you add an application.....................................................................................................................................................205
View the size of an application database................................................................................................................................................................................................206
About upgrading the BlackBerry Device Software ...............................................................................................................................................................................206
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...................................................................................................................206
Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................206
Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................207
Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................207
Application troubleshooting......................................................................................................................................................................................................................207
Wireless network coverage.............................................................................................................................................................................................................209
Find information about wireless coverage indicators...........................................................................................................................................................................209
Turn off a wireless connection .................................................................................................................................................................................................................209
Network connection indicators.................................................................................................................................................................................................................209
Turn on wireless coverage notification.....................................................................................................................................................................................................147
About the preferred wireless network list................................................................................................................................................................................................210
Add a wireless network to the preferred wireless network list.............................................................................................................................................................210
Turn off data service.....................................................................................................................................................................................................................................211
About roaming..............................................................................................................................................................................................................................................212
Switch wireless networks manually...........................................................................................................................................................................................................212
Verify the status of network connections and services..........................................................................................................................................................................212
Wi-Fi connection settings...........................................................................................................................................................................................................................212
Advanced Wi-Fi connection settings.........................................................................................................................................................................................................215
UMA connection settings............................................................................................................................................................................................................................218
Wireless network coverage troubleshooting............................................................................................................................................................................................218
Power, battery, and memory............................................................................................................................................................................................................221
Turn off your device......................................................................................................................................................................................................................................221
Set your device to turn on and turn off automatically............................................................................................................................................................................221
Reset the device............................................................................................................................................................................................................................................221
Check the battery power level....................................................................................................................................................................................................................221
Extend battery life........................................................................................................................................................................................................................................221
Format a media card ..................................................................................................................................................................................................................................100
View the amount of available memory.....................................................................................................................................................................................................100
Best practice: Optimizing your device performance..............................................................................................................................................................................222
SIM card..............................................................................................................................................................................................................................................225
About the SIM card phone book................................................................................................................................................................................................................225
Add a contact to your SIM card ................................................................................................................................................................................................................225
Copy contacts from your SIM card to your contact list.........................................................................................................................................................................225
Copy a contact from your contact list to your SIM card........................................................................................................................................................................225
Change a SIM card contact........................................................................................................................................................................................................................226
Delete a SIM card contact..........................................................................................................................................................................................................................226
Store SMS text messages on your SIM card...............................................................................................................................................................................................51
About SIM card security.............................................................................................................................................................................................................................226
Protect your SIM card with a PIN code....................................................................................................................................................................................................226
Change the SIM card PIN code.................................................................................................................................................................................................................227
Change the display name for a phone number.......................................................................................................................................................................................227
Security...............................................................................................................................................................................................................................................229
Security basics.............................................................................................................................................................................................................................................229
Password keeper..........................................................................................................................................................................................................................................230
Encryption.....................................................................................................................................................................................................................................................232
Memory cleaning.........................................................................................................................................................................................................................................234
Certificates...................................................................................................................................................................................................................................................235
PGP keys.......................................................................................................................................................................................................................................................241
Certificate servers.......................................................................................................................................................................................................................................246
Key stores.....................................................................................................................................................................................................................................................248
Smart cards..................................................................................................................................................................................................................................................250
Software tokens...........................................................................................................................................................................................................................................253
VPN settings.................................................................................................................................................................................................................................................253
About security self-tests.............................................................................................................................................................................................................................255
Verify security software .............................................................................................................................................................................................................................255
Third-party application control.................................................................................................................................................................................................................255
Security troubleshooting............................................................................................................................................................................................................................258
Service books and diagnostic reports............................................................................................................................................................................................261
Service books................................................................................................................................................................................................................................................261
Diagnostic reports........................................................................................................................................................................................................................................261
Wi-Fi diagnostic reports............................................................................................................................................................................................................................263
BrickBreaker......................................................................................................................................................................................................................................265
About BrickBreaker.....................................................................................................................................................................................................................................265
BrickBreaker capsules................................................................................................................................................................................................................................265
BrickBreaker scoring..................................................................................................................................................................................................................................266
Play BrickBreaker........................................................................................................................................................................................................................................266
Adjust the volume...........................................................................................................................................................................................................................................17
Set the paddle speed..................................................................................................................................................................................................................................266
Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................266
Check the high scores on the BrickBreaker web site.............................................................................................................................................................................267
Glossary..............................................................................................................................................................................................................................................269
Legal notice........................................................................................................................................................................................................................................ 275
User Guide
Shortcuts
8
User Guide

Shortcuts

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

• To answer a call, press the Send key.
• To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold a key.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.
• To switch the audio path to wired headphones during a call, press the period (.) key. To switch back to the previous audio path, press the period (.) key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To view your contact list in the phone application, hold the Send key.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
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User Guide
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Shortcuts

Attachment shortcuts

• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide when viewing a presentation in slide view, press 6.
• To move to the previous slide when viewing a presentation in slide view, press 4.

Camera and video camera shortcuts

• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture when the flip is open, press the Right Convenience key.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
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User Guide
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom in as much as possible to a picture, press 1.
• To zoom out from a picture as much as possible, press 7.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Shortcuts

Media shortcuts

• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press 6.
• To play the previous song in a category, press 4.
• To play the next song in a playlist, press and hold the Volume Down key.
• To play the previous song in a playlist, press and hold the Volume Up key.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To zoom in to a web page, press the comma (,) key.
• To zoom out from a web page, press the period (.) key.
• To turn on support for JavaScript, press the Symbol key.
• To move to a specific web page, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
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User Guide
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Shortcuts

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation point (!) key.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
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User Guide
Shortcuts

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.
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User Guide
Phone
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User Guide

Phone

Phone

Phone basics

Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
key.
To end the call, press the
Related topics
Add a pause or a wait to a phone number, 123
key.
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider
and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Place a call on hold
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
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User Guide
Phone
Turn on the speakerphone
During a call, press the period (.) key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
To turn off the speakerphone, press the period (.) key again.
Related topics
Bluetooth technology, 181
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 31
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User Guide
Phone
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
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User Guide
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Phone

Voice mail

Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
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User Guide
Phone

Speed dial

Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.
Click the trackball.
• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
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User Guide
You can dial extensions only within your company. Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 29
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Phone
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on. "
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User Guide
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Phone
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Conference calls

Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Related topics
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User Guide
Place a call on hold, 15
Phone
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Transfer.

Caller ID

Add a caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
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User Guide
8. Press the Menu key.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Highlight the caller ID picture.
5. Press the Menu key.
6. Click Replace Picture.
7. Highlight a picture.
8. Press the Menu key.
9. Click Select.
10. Center the picture in the box.
11. Press the Menu key.
12. Click Crop and Save.
Delete the caller ID picture for a contact
1. In the contact list, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Highlight the caller ID picture.
5. Press the Menu key.
6. Click Delete Picture.
7. Press the Menu key.
8. Click Save.
Phone

Call logs

About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
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User Guide
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Change call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
Phone
Send a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
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User Guide
8. Press the Menu key.
9. Click Save.

Call waiting

Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

Phone
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry® device . You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
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User Guide
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Phone
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
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User Guide
Phone

Call blocking

About call blocking
You can block all incoming calls or block incoming calls only when you roam to another wireless network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.
Block calls
• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Highlight a call blocking option.
5. Press the Menu key.
6. Click Enable.
7. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Change the call blocking password
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Press the Menu key.
5. Click Change Password.

Fixed dialing

About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.
You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.
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User Guide
If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Phone
Turn on fixed dialing
• Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.
• To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Press the Menu key.
5. Click Enable FDN Mode.
6. Type your PIN2 code.
7. Press the Enter key.
To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a contact to your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Press the Menu key.
5. Click New.
6. Type your PIN2 code.
7. Press the Menu key.
8. Type a name and a phone number.
9. Press the Menu key.
10. Click Save.
Change a contact in your fixed dialing list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Highlight a contact.
5. Press the Menu key.
6. Click Edit.
7. Change the contact information.
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