BlackBerry 2.1, PLAYBOOK64, PRD-38548-003, PRD38548021, PlayBook Tablet v2.1, Playbook 4G LTE User Guide

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BlackBerry PlayBook Tablet

Version: 2.1

User Guide

Published: 2012-08-09

SWD-20120809102904280

Contents

 

Getting started .............................................................................................................................................

9

New features and enhancements .................................................................................................................

9

Getting to know your tablet .........................................................................................................................

10

Using the touch screen ...............................................................................................................................

12

Insert a micro SIM card ...............................................................................................................................

17

Personalizing your home screen .................................................................................................................

18

View your notifications ................................................................................................................................

18

Status bar icons ..........................................................................................................................................

19

Switch to a new tablet .................................................................................................................................

21

Setting up your tablet .................................................................................................................................

21

About your BlackBerry ID ...........................................................................................................................

22

About BlackBerry Balance ..........................................................................................................................

22

Overview of tablet settings ..........................................................................................................................

23

Supported audio, video, and picture file formats and codecs .......................................................................

24

Messages ...................................................................................................................................................

26

Add an email address or social networking account .....................................................................................

26

Adding an email account using advanced setup ..........................................................................................

26

View your messages ...................................................................................................................................

28

View your folders ........................................................................................................................................

28

Send an email ............................................................................................................................................

28

Refresh your messages and folders .............................................................................................................

29

Messaging tips ...........................................................................................................................................

29

Conversation threads ..................................................................................................................................

30

Change your default email address .............................................................................................................

30

Change email account options ....................................................................................................................

31

Troubleshooting: Email ...............................................................................................................................

31

Contacts ....................................................................................................................................................

33

Add, change, or delete a contact ................................................................................................................

33

Merge your contacts ...................................................................................................................................

33

Contact views .............................................................................................................................................

34

Add a contact picture .................................................................................................................................

34

Search for a contact ...................................................................................................................................

34

Sort your contacts ......................................................................................................................................

35

Filter your contacts .....................................................................................................................................

35

I can't synchronize my contacts ..................................................................................................................

35

Calendar ....................................................................................................................................................

36

Add, change, or delete an event ..................................................................................................................

36

Respond to a meeting invite ........................................................................................................................

36

Calendar views ...........................................................................................................................................

36

Change your calendar settings ....................................................................................................................

37

Switch calendars ........................................................................................................................................

37

Troubleshooting: Calendar ..........................................................................................................................

37

Browser .....................................................................................................................................................

39

Browsing the web .......................................................................................................................................

39

Bookmarking webpages .............................................................................................................................

39

Change browser options .............................................................................................................................

40

I can't play a song or video on a webpage ....................................................................................................

40

BlackBerry Bridge ......................................................................................................................................

41

About BlackBerry Bridge ............................................................................................................................

41

New features ..............................................................................................................................................

42

Connect your tablet and smartphone using BlackBerry Bridge ....................................................................

43

BlackBerry Bridge basics ...........................................................................................................................

43

Remote control ..........................................................................................................................................

45

BlackBerry Bridge vs Tethering ...................................................................................................................

46

Do data charges apply? ...............................................................................................................................

47

About synchronizing Wi-Fi and VPN profiles ................................................................................................

48

About using BlackBerry Bridge in your organization ....................................................................................

48

Troubleshooting: BlackBerry Bridge ...........................................................................................................

48

Connections ...............................................................................................................................................

50

Connect to a mobile network ......................................................................................................................

50

Wi-Fi ..........................................................................................................................................................

50

Bluetooth technology .................................................................................................................................

54

Tether your tablet to a Bluetooth enabled device .........................................................................................

56

Share files between your computer and tablet using Wi-Fi ...........................................................................

56

Share files between your computer and tablet using a USB connection .......................................................

57

Turn on airplane mode ...............................................................................................................................

58

Connect your tablet to an HDMI display ......................................................................................................

58

Troubleshooting: HDMI connections ...........................................................................................................

59

Keyboard and typing ..................................................................................................................................

60

Using the keyboard ....................................................................................................................................

60

Typing tips .................................................................................................................................................

60

Copy and paste ..........................................................................................................................................

61

Setting spelling checker options .................................................................................................................

61

Troubleshooting: Keyboard and typing ........................................................................................................

62

BlackBerry Mini Keyboard ..........................................................................................................................

62

Documents To Go .......................................................................................................................................

65

Getting started with Documents To Go ........................................................................................................

65

Using Word To Go .......................................................................................................................................

65

Using Sheet To Go ......................................................................................................................................

66

Using Slideshow To Go ...............................................................................................................................

66

Shortcuts: Documents To Go ......................................................................................................................

67

Print To Go .................................................................................................................................................

69

Using Print To Go .......................................................................................................................................

69

Troubleshooting: Print To Go ......................................................................................................................

69

Facebook ...................................................................................................................................................

71

Navigating Facebook for BlackBerry PlayBook tablets .................................................................................

71

New features ..............................................................................................................................................

71

Contacting your friends ...............................................................................................................................

71

Posting and tagging photos and videos .......................................................................................................

72

Posting comments and liking items .............................................................................................................

72

Adding friends and pages ...........................................................................................................................

72

Keeping up with events ...............................................................................................................................

73

Check in to a place .....................................................................................................................................

73

BlackBerry App World ................................................................................................................................

74

Download apps with BlackBerry App World .................................................................................................

74

Hide items intended for adult, mature, or teen audiences ............................................................................

74

I can't find an app in the BlackBerry App World storefront ...........................................................................

75

Camera ......................................................................................................................................................

76

Taking pictures ..........................................................................................................................................

76

Recording videos ........................................................................................................................................

76

Pictures .....................................................................................................................................................

78

Viewing your pictures .................................................................................................................................

78

Videos ........................................................................................................................................................

79

Playing videos ............................................................................................................................................

79

Music .........................................................................................................................................................

80

Playing your music .....................................................................................................................................

80

Creating playlists and organizing your music ...............................................................................................

80

Music Store ................................................................................................................................................

82

Buy and download music ............................................................................................................................

82

I accidentally deleted music that I purchased ..............................................................................................

83

Battery and power ......................................................................................................................................

84

Turning off your tablet and using standby mode ..........................................................................................

84

Battery power level icons ............................................................................................................................

84

Extending your battery life ..........................................................................................................................

85

Charge your tablet ......................................................................................................................................

85

Applications ...............................................................................................................................................

86

Delete an app .............................................................................................................................................

86

Move applications to the dock ....................................................................................................................

86

Add or rename a folder on the tablet home screen ......................................................................................

86

Deleting folders and icons from the tablet home page .................................................................................

87

Clock .........................................................................................................................................................

88

Setting the clock ........................................................................................................................................

88

Video chat ..................................................................................................................................................

89

About video chats .......................................................................................................................................

89

Starting video and voice-only chats .............................................................................................................

89

Add, change, or delete a contact ................................................................................................................

90

View chat history ........................................................................................................................................

90

Turn off the Accept Calls feature .................................................................................................................

91

Troubleshooting: Video chat .......................................................................................................................

91

Video Store .................................................................................................................................................

92

Downloading videos ....................................................................................................................................

92

Bing Maps ..................................................................................................................................................

93

Finding a location or business .....................................................................................................................

93

Get directions .............................................................................................................................................

93

I can't find my current location ...................................................................................................................

94

BlackBerry News ........................................................................................................................................

95

Getting started with the BlackBerry News app .............................................................................................

95

Customizing the BlackBerry News app ........................................................................................................

95

Reading articles in a news feed ...................................................................................................................

96

Security .....................................................................................................................................................

97

About tablet passwords ..............................................................................................................................

97

Set or change a password ...........................................................................................................................

97

Managing VPN profiles ...............................................................................................................................

98

Managing certificates .................................................................................................................................

98

Import a certificate from your computer using a Wi-Fi connection ................................................................

98

Import a certificate from your computer using a USB connection .................................................................

99

Delete all your tablet data ...........................................................................................................................

99

Podcasts ..................................................................................................................................................

101

Downloading and subscribing to podcasts ................................................................................................

101

Voice notes ..............................................................................................................................................

102

Recording voice notes ..............................................................................................................................

102

Legal notice .............................................................................................................................................

103

User Guide

Getting started

Getting started

New features and enhancements

BlackBerry PlayBook OS 2.1 brings together the best of BlackBerry communication applications, productivity tools, and your favorite apps, movies, and music to help you make the most out of every moment.

Watch the BlackBerry PlayBook tablet demo videos: English

Mobile networks

Depending on your BlackBerry tablet model and wireless service provider,

 

you might be able to connect your tablet to a mobile network, in addition

 

to connecting to a Wi-Fi network. For information about inserting a micro

 

SIM card, see the Getting Started section. For information about

 

connecting to a mobile network, see the Connections section.

 

 

Video chat

Depending on your BlackBerry tablet model and your wireless service

 

provider, you might be able to have video chats over a 4G mobile network,

 

in addition to connecting to a Wi-Fi network. For information about using

 

video chat, see the Video chat section.

 

 

BlackBerry Bridge

With BlackBerry Bridge 2.1, you can now access your BlackBerry

 

smartphone's text messages on your tablet. BlackBerry Bridge apps can

 

also now exchange information between your tablet and smartphone

 

using Wi-Fi instead of a Bluetooth connection. For information about

 

BlackBerry Bridge, see the BlackBerry Bridge section.

 

 

Email

You can view and compose your messages in portrait mode. For

 

information about the Messages app, see the Messages section.

 

 

Contacts

You can view your contacts in portrait mode. For information about the

 

Contacts app, see the Contacts section.

 

 

Calendar

You can view your calendar in portrait mode. For information about the

 

Calendar app, see the Calendar section.

 

 

9

User Guide Getting started

Print To Go

You can print a file to your tablet if it is on a different wireless network than

 

your computer. For information about using Print To Go, see the Print To

 

Go section.

 

 

Getting to know your tablet

Watch a video about the tablet hardware: English

10

User Guide

Getting started

11

User Guide

Getting started

Using the touch screen

Watch a video about touch screen gestures: English

Scroll and move between items

To scroll through a list, pan a webpage, move between pictures, and more, slide your finger up and down or right and left.

12

BlackBerry 2.1, PLAYBOOK64, PRD-38548-003, PRD38548021, PlayBook Tablet v2.1, Playbook 4G LTE User Guide

User Guide

Getting started

Zoom in and zoom out

To zoom in and zoom out of a webpage, picture, video, or other content, slide your fingers apart to zoom in or together to zoom out.

Move items from one place to another

To move an item from one place to another, touch and hold the item. Slide your finger to where you want the icon to be.

13

User Guide

Getting started

Show the home screen and minimize apps

To show the home screen and minimize apps, swipe up from the bottom frame onto the screen.

Show the menu

In many apps, you can find additional features, options, and help in the menu.

To show the menu while you are in an app, swipe down from the top frame onto the screen. To close the menu, tap anywhere on the screen outside the menu.

14

User Guide

Getting started

Switch between apps

You can flip between your open apps without having to return to the home screen.

To switch between apps, swipe in from the left or right frame onto the screen.

Show the status bar

You can peek at the status bar without leaving the app you're using. This is a great way to quickly check your notifications, see the time, keep an eye on your battery power level, change system options, and more.

To show the status bar, swipe in from the top-left frame onto the screen.

Close an app

To close an app, show the home screen to minimize the app. Touch the minimized app and swipe up.

15

User Guide

Getting started

Switch between views on the home screen

To switch between views, swipe left or right in the lower part of the home screen.

Wake up your tablet

Your tablet enters standby mode after a certain period of time to conserve battery power. To wake it up, swipe from one side of the frame to the other.

Show the keyboard

To show the keyboard, swipe in from the bottom-left frame onto the screen.

16

User Guide

Getting started

Zoom in and zoom out quickly

To zoom in and zoom out quickly, double-tap a webpage, picture, or other content.

Go back

To navigate within an application, you can swipe up from the bottom frame toward the left frame. For example, this would allow you to navigate from a picture to the picture gallery.

Insert a micro SIM card

Before you begin: Only use the micro SIM card provided by your wireless service provider.

If you have a BlackBerry PlayBook tablet that can connect to mobile networks, you need to insert a micro SIM card before the tablet can connect with a mobile network.

17

User Guide

Getting started

1.Remove the micro SIM card tray from the back of your tablet.

2.Place your micro SIM card into the tray. Make sure that the corners of the micro SIM card line up with the tray.

3.Slide the micro SIM card tray back into your tablet. Make sure it clicks into place.

Personalizing your home screen

Watch a video about personalizing your tablet: English

You are unique; your BlackBerry PlayBook tablet should be too. There are many ways you can display your personality, such as arranging the icons on your home screen so they are just the way you like them, or changing the wallpaper. In addition to the personalization suggestions listed here, the Options menu provides many additional settings you can use to customize your tablet.

Move an app

Touch and hold an icon. When it starts to blink, drag the icon in any direction .

 

 

Add apps to your dock

Touch and hold an icon. When it starts to blink, drag the icon into the dock.

 

 

Set a picture as your wallpaper

Tap a picture. Swipe down from the top frame. Tap Set as Wallpaper.

 

 

View your notifications

Your BlackBerry PlayBook tablet uses notifications to keep you informed about software updates, new messages, calendar reminders, battery power level, and much more. When new notifications come in, the top-left or top-right corner of the screen glows red.

Watch a video about updating your software: English

Do one of the following:

If you're in an application, swipe in from the top-left frame onto the screen. Tap .

If you're on the home screen, on the status bar, tap .

Return to what you were doing

Tap anywhere on the screen outside of the notification.

 

 

 

Dismiss a notification

Tap

.

18

User Guide Getting started

View a specific type of notification

On the status bar, tap the icon for the type of notification that you want to see.

 

 

Jump to the related app

Tap the notification message. For example, if you tap an email notification, the email

 

opens in the Messages app.

 

 

Status bar icons

The following icons appear on the status bar of the home screen. Tap the icon to change an option.

Airplane mode

Alarm

 

 

Turn off airplane mode to restore wireless

Turn on or turn off the alarm. To set an alarm,

connections. To turn on airplane mode, tap

open the Clock app and tap a clock.

 

> Airplane Mode. Set the switch to ON.

 

 

 

 

 

 

Power

BlackBerry Bridge

 

Check the battery power level and lower the

Disconnect your BlackBerry smartphone and

screen brightness to extend your battery life.

lock or unlock the contents of the smartphone

You can also put your tablet in standby mode,

that is connected to your tablet. To connect

or turn off, lock, or restart your tablet.

your tablet and smartphone using BlackBerry

 

Bridge, tap

> BlackBerry Bridge.

 

 

 

Bluetooth

Development mode

 

Turn on or turn off Bluetooth connections. To

Turn off and turn on development mode . To

pair your tablet with a different device, tap

turn on development mode in order to enable

> Bluetooth.

software development tools, tap

>

 

Security. Tap Development mode.

 

Music

Pause, fast-forward, or rewind the song that is currently playing.

Presentation mode

Indicates that you are viewing a video or presentation in presentation mode and that your tablet is connected to an external display using an HDMI cable.

Orientation lock

Notifications

Set your tablet to landscape or portrait mode.

View your notifications, including app updates.

 

 

Settings

Software update

19

User Guide Getting started

Access all of your tablet settings, such as

Download a wireless update.

BlackBerry ID, wireless connections, and

 

security.

 

Wi-Fi turned on

Wi-Fi is turned on and you are connected to the Wi-Fi network shown.

Wi-Fi not connected

Wi-Fi is turned on, but you are not connected to a Wi-Fi network. To connect to a Wi-Fi network,

tap > Wi-Fi.

Wi-Fi turned off

 

Email notification

Wi-Fi is turned off. To connect to a Wi-Fi

Open the inbox to view the new message.

network, tap

> Wi-Fi.

 

 

 

BlackBerry Balance

Calendar notification

Lock or unlock your enterprise (work)

Open the Calendar app to view the

workspace, if one has been created by your

appointment.

administrator.

 

 

When you connect to a BlackBerry smartphone using BlackBerry Bridge, the following icons notify you of new email, appointments, and more. If you don't want to see the notifications for specific apps, you can select which apps and accounts to display on your tablet from the Device Properties screen in the BlackBerry Bridge app on your smartphone. For more information, see the BlackBerry Bridge section of the Help.

Email

Calendar

 

 

BBM

Text messages

 

 

Task

 

If you have a tablet capable of mobile network connection, you will also see the following icons.

Mobile network turned on

The mobile network is turned on and you are connected to the network indicated. The icon displayed depends on the type of mobile network you are connected to.

Mobile network not connected

To connect to a mobile network, tap >

Mobile Network.

20

User Guide Getting started

Mobile network turned off

Roaming

 

To turn on the mobile network, tap the icon and

To set options for roaming, tap

> Mobile

set the switch to On.

Network.

 

 

 

 

 

 

Micro-SIM card not detected

 

 

Tap to watch a video about how to insert the

 

 

micro-SIM card.

 

 

 

 

 

Switch to a new tablet

Before you begin:

If you want to start using a new BlackBerry PlayBook tablet, you can use the BlackBerry Desktop Software on your computer to move your media files, applications, and settings from your current tablet to your new tablet.

1.On your computer, in the BlackBerry Desktop Software, click Help > Check for updates. If an update is available, click the update to update your version of the BlackBerry Desktop Software.

2.Click Device > Switch devices.

3.Click the icon for your current tablet.

4.Select the media files, applications, or settings you want to transfer, and select the appropriate options.

5.Follow the instructions on the screen to back up your tablet data and connect your new tablet to your computer.

6.Click the icon for your new tablet to import your tablet data.

Remember to delete your tablet data before reselling it, giving it away, or recycling it. In an effort to help the environment, visit www.blackberry.com/recycling for information about returning your tablet to RIM for recycling and safe disposal.

Setting up your tablet

Once you have completed the setup wizard, you can further customize your tablet by changing your settings. There are several preferences you can change, such as the time, keyboard type, and language.

1.To personalize your tablet, on the status bar, tap .

To set the date and time on the home screen, tap Date & Time and complete the fields.

To change the keyboard type, tap Keyboard.

21

User Guide

Getting started

To change the language, tap Language.

To set applications to run in the background, tap General. In the Application Behavior drop-down list, tap

Showcase.

2.To set up a custom clock, on the home screen, tap the clock application.

About your BlackBerry ID

BlackBerry ID gives you a single sign-in identity across BlackBerry products, sites, services, and apps, including the BlackBerry App World storefront . After you create a BlackBerry ID, you only need to use one email address and one password to log in to any products that use BlackBerry ID.

When you set up your BlackBerry PlayBook tablet, you are prompted to create your BlackBerry ID. You can choose the email address that you want to use for your BlackBerry ID. If you have a user name and password that you use for email accounts on your BlackBerry smartphone, that user name is different than your BlackBerry ID.

To update your BlackBerry ID information, go to https://blackberryid.blackberry.com/bbid/login/.

About BlackBerry Balance

BlackBerry Balance addresses corporate security concerns without limiting your use of personal applications. Using distinct areas of your tablet called workspaces, you can separate your work and personal activities. A workspace is a grouping of applications, data, and network connections that allows for targeted control and management. It has separate data storage, application permissions, and network routing rules.

By default, your BlackBerry PlayBook tablet uses a personal workspace. Your corporate IT department can then create a corporate workspace by enrolling in a management solution. You can also use a BlackBerry Bridge workspace to create an insulated area to view data and applications on your BlackBerry smartphone.

Your personal workspace provides the opportunity to use your tablet without impacting corporate security policies in your corporate workspace. Your personal workspace allows you to use your tablet for activities not sanctioned by your employer such as downloading videos, playing online multi-player games, and uploading personal photos and Facebook entries.

Your corporate workspace can contain a modified version of BlackBerry App World that contains the applications you are allowed to download and use at work. It can also provide an area where you can create, edit, and save work documents and slide decks.

22

User Guide

Getting started

Overview of tablet settings

Your BlackBerry PlayBook tablet includes a settings pane that you can use to change the settings on your tablet. To access settings, on the status bar, tap .

For information about how to complete the tasks in the table, see the appropriate section of the Help.

Tab

Description

 

 

About

Find general, hardware, operating system, network, legal, and SIM card information.

 

 

Airplane Mode

Turn off all wireless network connections.

 

 

Wi-Fi

Set up your Wi-Fi network and use advanced features to manually connect or use WPS to

 

connect to the network.

 

 

Software Updates

View the current software version running on your tablet and check for software updates.

 

 

Bluetooth

Turn on and set up Bluetooth connectivity, add new Bluetooth enabled devices, and see

 

the current list of paired devices.

 

 

BlackBerry ID

View your current BlackBerry ID information, sign in to your BlackBerry ID account, and

 

change your BlackBerry ID password.

 

 

Accounts

Create the accounts on your tablet that will be used by your workspaces as part of

 

BlackBerry Balance.

 

 

BlackBerry Bridge

Complete the tablet portion of the BlackBerry Bridge setup.

 

 

BlackBerry Balance

Create and lock an workspace and change the password that you have assigned to that

 

area.

 

 

Internet Tethering

Connect to a BlackBerry smartphone that supports Bluetooth in order to share the Internet

 

connection.

 

 

Screen

Set up how your tablet screen appears when it is running on battery power and when it is

 

plugged into an external power source.

 

 

HDMI

Connect your tablet to an HDMI display, such as a monitor, TV, or projector.

 

 

Sounds & Notifications

Adjust the overall volume on your tablet, turn on AUDIOBOOST for use with your

 

headphones, and set audio and visual notifications.

 

 

23

User Guide Getting started

Tab

Description

 

 

General

Set up the behavior for applications running in the background.

 

 

Storage & Sharing

Set up access to the files stored on your tablet, including USB connections, network

 

identification, file sharing, Wi-Fi sharing, and password protection for sharing files.

 

 

Security

Set up application permissions, certificates, passwords, VPN credentials, and SIM card

 

settings. Enable development mode and delete all of the data from your tablet.

 

 

Language

Change the language and country/region settings for your tablet.

 

 

Keyboard

Change the keyboard type and set up spelling and automatic word completion.

 

 

Date & Time

Change the time zone, time, and date display.

 

 

If you have a tablet capable of mobile network connectivity, you will also see the following:

Tab

Description

 

 

Mobile Network

Set up your mobile data services and access advanced

 

settings to manually configure APN or VPN connections.

 

See if you have a micro SIM card installed.

 

 

Supported audio, video, and picture file formats and codecs

Depending on your BlackBerry PlayBook tablet model, some file extensions and file formats might not be supported.

File extensions

Video codecs

Audio codecs

 

 

 

 

 

3GP

H.264

AAC

3GP2

MPEG-4

MP3

M4A

H.263

PCM

MPEG-2

 

 

 

 

 

M4V

MOV

MP4

24

User Guide Getting started

File extensions

Video codecs

Audio codecs

 

 

 

 

 

MKV

 

 

 

 

MPEG-4

 

 

 

 

 

 

 

 

AVI

H.264

MP3

 

MPEG-4

 

 

 

Xvid

 

 

 

MPEG-2

 

 

 

 

 

 

ASF

VC-1

• Windows Media Audio 9 and Windows

WMA

 

 

 

Media Audio 9 Professional

 

 

• Windows Media Audio 10 and Windows

WMV

 

 

 

 

 

Media Audio 10 Professional

 

 

 

 

 

 

 

 

 

MP3

 

 

AAC

MKA

 

MP3

AAC

 

 

PCM

 

 

 

 

 

 

 

 

AMR

 

AMR-NB

 

 

 

 

F4V

 

VP6

Sorenson Spark

 

 

 

 

WAV

 

PCM

BMP

 

 

 

JPG

 

 

 

GIF

 

 

 

PNG

 

 

 

For information about media file extensions and media file formats for your tablet, visit www.blackberry.com/docs/ smartphones and click Tablets > Supported Media.

25

User Guide

Messages

Messages

Add an email address or social networking account

Watch a video about using the Messages app: English

Save time by reading all of your messages from your email addresses and social apps in one inbox on your BlackBerry PlayBook tablet. Respond to work emails and Facebook messages all from the same place. If your organization is using BlackBerry Balance technology, you might need to set up a password to access your organization's email.

1.Tap .

2.Tap Accounts > Add New Account.

3.Tap an account type.

4.Enter your account information.

5.Tap Continue.

6.Change any settings for the account, such as the account name and sychronization settings.

7.Tap Save.

Adding an email account using advanced setup

If you're adding a work account, a POP account, an IMAP account, a CalDav account, or a CardDav account to your BlackBerry PlayBook tablet, you might need to use the advanced setup option.

26

User Guide

Messages

Prerequisites: Adding an email account using advanced setup

When you use advanced setup to add a work account, POP account, or IMAP account to your BlackBerry PlayBook tablet, the information that you need to enter differs depending on your organization or your email service provider. Check with your administrator or email service provider to make sure you have all the information you need.

Work accounts that use BlackBerry Mobile Fusion

If your organization uses BlackBerry Mobile Fusion to manage mobile devices, make sure you know the following information from your administrator:

Your user ID

Your activation password

Server address

Work accounts that use Microsoft ActiveSync

If your organization does not use BlackBerry Mobile Fusion but does use Microsoft ActiveSync, make sure you know at least the following information from your administrator:

Your user name and work account password

Server address

POP or IMAP email accounts

If you're adding a POP or IMAP email account, make sure you know the following information from your email service provider:

Messaging server type (POP or IMAP)

Incoming and outgoing messaging server address

Incoming and outgoing messaging server port numbers

Incoming and outgoing messaging server SSL settings

Whether push email is supported

27

User Guide

Messages

Add an email account using advanced setup

1.Tap > Accounts > Add New Account > Email, Calendar, and Contacts > Advanced Setup.

2.Tap the type of account that you're adding. For example, if you're adding an account that uses BlackBerry Mobile Fusion, tap Work Account.

3.Enter your account information.

4.Tap Save.

View your messages

When you open the Messages application, the All Accounts message list appears. This message list includes all of your email messages and messages from your social apps, such as Facebook and Twitter. You can also view all of your messages for a specific email address.

1.Tap .

2.Tap an email account.

View your folders

1.Tap .

2.Tap an email account.

3.Tap .

Send an email

1.Tap .

28

User Guide

Messages

2.In the To field, enter an email address or a contact name.

3.Type a message.

To add an attachment, tap .

To set the importance level, tap .

To save a draft of the message, tap > Save.

4.To send a message, tap .

Reply to a message

Tap

.

 

 

 

Reply all to a message

Tap

.

 

 

 

Forward a message

Tap

.

 

 

 

Flag a message

Tap

.

 

 

 

File a message

Tap

.

 

 

 

Search for a message

Tap

.

 

 

 

Delete a message

Tap

.

 

 

 

Refresh your messages and folders

Refresh your message list

In your message list, drag down.

 

 

 

 

Refresh your folders

In a folder, if there are no messages, tap

. If there are messages in the

 

folder, drag down.

 

 

 

 

Messaging tips

Switch between drafting a message and viewing your message inbox

Swipe down from the top frame. Tap Messages.

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User Guide Messages

Go to a draft message

Swipe down from the top frame. Tap a draft.

 

 

Compose a new message

Swipe down from the top frame. Tap Compose.

 

 

 

Compose a Facebook message, LinkedIn message, or

In your message inbox, tap

. Tap an icon. Type part of a

direct Twitter message

contact's name. Tap a contact.

 

 

 

 

 

 

Conversation threads

Using the conversation threads feature, you can view all of the messages in an email thread. Messages are grouped by subject and the most recent message appears first.

View all of the messages in a conversation thread

In your message list, tap

.

 

 

 

 

Turn off conversation threads

Swipe down from the top frame. Tap

. Tap Display and

 

Actions. In the Display As drop-down list, click Single

 

Message.

 

 

 

 

 

 

Change your default email address

When you add an email address to your BlackBerry PlayBook tablet, that email address will become the default address used when you send email messages and calendar invitations. If you have added more than one email address to your tablet, you can change the default address to use with your Messages and Calendar applications.

Tap > Accounts > Default Accounts.

To change the default address you use to send email messages, in the Email drop-down list, tap an email address.

To change the default address you use to send calendar invitations, in the Calendar drop down list, tap an email address.

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User Guide

Messages

Change email account options

1.Swipe down from the top frame.

2.Tap .

To change message list options and set message alerts, tap Display and Actions.

To add a signature or set an out-of-office reply, tap Email Preferences.

Troubleshooting: Email

Issue

Possible cause or solution

 

 

 

I can't add an email

Check that you entered the correct account information for your email account.

account

If you are trying to add a work email account, contact your administrator. You might need to

 

 

use advanced setup to add the email account.

 

 

I can't send an email

Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi

message

network.

 

 

 

 

I am not receiving email

Check that you have turned on synchronization for your email account. On the status bar, tap

messages

 

> Accounts. Tap an account. Verify that Sync Email is turned on.

 

Check that you are connected to a Wi-Fi network or try connecting to a different Wi-Fi

 

network.

 

 

 

Check that your email account password is correct.

 

 

I can't see items in a

By default, only Inbox, Sent Items, and Outbox folders are kept in sync. You can turn on

folder

syncing for other folders.

 

 

1.

Tap a folder.

 

 

2.

Tap

.

 

 

To stop syncing a folder, tap

.

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User Guide

Messages

Issue

Possible cause or solution

 

 

 

 

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