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AudioCodes 400HD Series of High Definition IP Phones
HD VoIP 430HD and 440HD IP Phones
User’s Manual
430HD and 440HD IP Phones for Microsoft
®
Skype
™
for Business
Version 3.0.1
User's Manual Contents
Version 3.0.1 3 430HD and 440HD IP Phone
Table of Contents
1 Introducing the 430HD and 440HD IP Phone .......................................................... 11
1.1 About AudioCodes' Series of High Definition IP Phones ................................................. 11
1.2 Cutting Edge Voice Quality & HD VoIP ........................................................................... 11
2 Setting up the Phone ................................................................................................. 13
2.1 Unpacking ........................................................................................................................ 13
2.2 Device Description ........................................................................................................... 13
2.2.1 Front View .......................................................................................................................... 13
2.2.2 Rear View .......................................................................................................................... 15
2.3 Cabling ............................................................................................................................. 16
2.4 Mounting the Phone ......................................................................................................... 17
2.4.1 Desktop Mounting .............................................................................................................. 17
2.4.1.1 Routing the Handset Cable ................................................................................ 17
2.4.2 Wall Mounting .................................................................................................................... 17
3 Getting Started ........................................................................................................... 19
3.1 Getting Acquainted with the Phone Screen ..................................................................... 19
3.2 Softkeys ........................................................................................................................... 20
3.3 Navigating the Phone Menu ............................................................................................ 21
3.4 Selecting an Alphanumerical Mode ................................................................................. 22
4 Signing In ................................................................................................................... 25
4.1 Signing in with PIN Code ................................................................................................. 25
4.2 Signing in with User Name and Password ....................................................................... 26
4.3 Signing in with the Cloud PBX Web Option ..................................................................... 26
4.4 Signing Out ...................................................................................................................... 27
4.4.1 Signing out if the 'Sign out' Softkey is Removed from the Screen .................................... 27
4.5 Displayed Messages ........................................................................................................ 30
5 Unlocking a Locked Phone ....................................................................................... 31
6 Customizing Your Phone .......................................................................................... 33
6.1 Changing the Screen Language ...................................................................................... 33
6.2 Selecting Ring Tone ........................................................................................................ 34
6.3 Enabling Call Waiting ....................................................................................................... 35
6.4 Managing Simultaneous Incoming Calls .......................................................................... 35
6.4.1 Configuring Busy on Busy ................................................................................................. 36
6.5 Defining Call Forwarding ................................................................................................. 37
6.6 Setting Date and Time ..................................................................................................... 38
6.7 Changing Screen Contrast Level ..................................................................................... 40
6.8 Defining BLF LCD Contrast ............................................................................................. 41
6.9 Defining Screen's Backlight Timeout ............................................................................... 42
6.10 Selecting an Answering Device .......................................................................................
43
6.11 Defining Location ............................................................................................................. 44
6.12 Defining an Outbound Proxy ............................................................................................ 45
6.13 Adjusting Volume ............................................................................................................. 46
6.13.1 Adjusting Ring Volume ...................................................................................................... 46
6.13.2 Adjusting Tones Volume .................................................................................................... 46
6.13.3 Adjusting Handset Volume ................................................................................................ 46
6.13.4 Adjusting Speaker Volume ................................................................................................ 47
6.13.5 Adjusting Headset Volume ................................................................................................ 47
6.14 Managing Phone Directories ........................................................................................... 48
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User's Manual 4 Document #: LTRT-11939
6.14.1 Accessing Directories ........................................................................................................ 48
6.14.2 Adding a Contact to the Personal Directory ...................................................................... 49
6.14.3 Editing Contact Information in the Personal Directory ....................................................... 50
6.14.4 Deleting a Contact from the Personal Directory ................................................................ 51
6.14.5 Adding a Person to Favorites after a Call with them is Logged ......................................... 52
6.14.6 Removing a Person from Favorites ................................................................................... 53
6.14.7 Searching for a Contact in a Directory ............................................................................... 54
6.15 Searching for a Contact in the Corporate Directory using T9 .......................................... 55
6.15.1 Changing from T9 to A/a/1 ................................................................................................. 55
6.16 Defining Function Keys as Speed Dials ........................................................................... 56
6.16.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR .............................. 57
6.16.2 Editing a Speed Dial .......................................................................................................... 58
6.16.3 Deleting the Speed Dial ..................................................................................................... 59
6.17 Defining Function Keys as Paging Dials .......................................................................... 60
6.18 Defining Programmable Keys as Speed Dials ................................................................. 62
6.18.1 Deleting the Speed Dial ..................................................................................................... 63
6.19 Defining Programmable Keys as Paging Dials ................................................................ 64
6.20 Defining Programmable Keys as Key Events .................................................................. 66
6.20.1 Defining Programmable Key #6 as a VocaNOM Speed Dial ............................................ 67
6.20.2 Deleting a Key Event ......................................................................................................... 68
6.21 Changing your Presence Status ...................................................................................... 69
6.22 Viewing Microsoft Exchange Calendar in the Phone Screen .......................................... 70
6.23 Receiving Meeting Reminders ......................................................................................... 71
7 Performing Basic Operations ................................................................................... 73
7.1 Using Audio Devices ........................................................................................................ 73
7.2 Making Calls .................................................................................................................... 73
7.2.1 Dialing ................................................................................................................................ 73
7.2.2 Redialing ............................................................................................................................ 74
7.2.3 Dialing a Missed Call ......................................................................................................... 75
7.3 Answering Calls ............................................................................................................... 76
7.4 Rejecting Incoming Calls ................................................................................................. 77
7.5 Silencing Incoming Calls .................................................................................................. 78
7.6 Making a New Call Even Though a Call is Coming in ..................................................... 78
7.7 Ending an Established Call .............................................................................................. 78
7.8 Viewing Missed, Received and Dialed Calls .................................................................... 79
7.9 Paging .............................................................................................................................. 81
7.9.1 Performing Outgoing Paging Calls .................................................................................... 81
7.9.2 Receiving Incoming Paging Calls ...................................................................................... 81
8 Performing Advanced Operations ........................................................................... 83
8.1 Answering Waiting Calls .................................................................................................. 83
8.2 Placing Calls On Hold ...................................................................................................... 84
8.3 Handling Multiple Incoming Calls ..................................................................................... 84
8.4 Calling a Contact from 'Favorities' ................................................................................... 85
8.5 Using a Speed Dial to Call ............................................................................................... 86
8.6 Transferring Calls ............................................................................................................ 87
8.6.1 Performing a Blind Transfer ............................................................................................... 87
8.6.2 Performing a Consultative Transfer ................................................................................... 88
8.6.3 Performing a Semi-Consultative Transfer.......................................................................... 89
8.6.4 Merging Calls ..................................................................................................................... 90
8.7 Parking a Call .................................................................................................................. 91
8.8 Configuring Group Call Pickup (GCP) ............................................................................. 91
8.9 Initiating a Multi-Party Skype for Business Remote Conference ..................................... 92
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8.10 Muting Calls ..................................................................................................................... 95
8.1 Setting up Better Together over Ethernet ........................................................................ 96
8.1.1 Installing the BToE PC/Laptop Application ........................................................................ 96
8.1.2 Making Sure BToE is Correctly Installed ......................................................................... 104
8.1.3 Configuring the BToE TCP Port ....................................................................................... 104
8.1.4 Enabling BToE for Online Users ...................................................................................... 105
8.1.5 Automatically Pairing the BToE PC/Laptop Application with the IP Phone ..................... 105
8.1.6 Manually Pairing the BToE PC/Laptop Application with the IP Phone ............................ 106
8.1.6.1 Manually Generating a Pair Code .................................................................... 106
8.1.6.2 Manually Connecting the IP Phone with the BToE PC/Laptop Application...... 107
8.1.6.3 Connecting the Skype for Business Client with the IP Phone .......................... 110
8.1.7 Making Sure IP Phone/ Skype for Business Client are Paired ........................................ 110
8.1.7.1 Making Sure Skype for Business Client is Paired ............................................ 110
8.1.7.2 Making Sure the IP Phone is Paired ................................................................ 111
8.2 Using BToE Functions ................................................................................................... 112
8.2.1 Signing in to the Phone from the Skype for Business Client ........................................... 112
8.2.2 Making a Call (Click-to-Dial) ............................................................................................ 113
8.2.3 Answering a Call .............................................................................................................. 113
8.2.4 Establishing a Unified Communications Call Conference ............................................... 115
8.2.5 Transferring a Call ........................................................................................................... 117
8.2.6 Switching the Primary Audio Device ................................................................................ 117
8.2.7 Routing Voice from a Video Call to the Phone ................................................................ 119
8.3 Using the Boss Admin Feature ...................................................................................... 120
8.3.1 Viewing who the Admins are on the Boss' Phone ........................................................... 120
8.3.2 Viewing who the Bosses are on the Admin's Phone ....................................................... 121
8.3.3 Viewing Bosses and Admins ........................................................................................... 122
8.3.4 Handling an Incoming Call for the Boss........................................................................... 122
8.3.5 Calling on Behalf of the Boss ........................................................................................... 122
8.3.5.1 Using Boss' Line Key ........................................................................................ 123
8.3.5.2 Keying in the Destination Phone Number ........................................................ 124
8.3.5.3 Pressing the CONTACTS Key ......................................................................... 125
8.3.6 Answering a Call on Boss' Phone .................................................................................... 125
8.3.7 Redirecting an Established Call to Boss' Voicemail ........................................................ 126
8.3.8 Redirecting an Incoming Call to Boss' Voicemail ............................................................ 126
8.3.9 Admin Handing Off a Call to Boss ................................................................................... 127
8.3.10 Boss Handing Off a Call to Admin ................................................................................... 127
8.3.11 Boss Monitoring Admins, Seizing a Call Put on Hold by an Admin ................................. 128
8.3.12 Admin Picks up a Call from Boss ..................................................................................... 128
8.3.13 Admin 1 Picks up a Call from Admin 2 ............................................................................ 128
8.3.14 Admin's Phone Notifies Recipient that Admin's Call is on Behalf of Admin's Boss ......... 129
8.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss ................................. 129
8.4 Using the Multiple Boss Admin Feature with the 440HD Sidecar .................................. 130
8.4.1 Displaying a Boss's or an Admin's Active Calls in the Sidecar ........................................ 130
8.4.2 Boss Picking up a Call that Admin Put on Hold ............................................................... 132
8.5 Viewing and Playing Voicemail Messages .................................................................... 133
8.5.1 Sending an Incoming Call Directly to Voicemail .............................................................. 134
9 Managing Calls on 2+ Phones with a Delegated Line, Using Sidecars ............... 135
10 Troubleshooting ...................................................................................................... 139
10.1 Uploading Logs to MS Server for Support Purposes ..................................................... 139
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List of Figures
Figure 2-1: Front View ...................................................................................................................................... 14
Figure 2-2: Rear View ....................................................................................................................................... 15
Figure 2-3: Cabling ........................................................................................................................................... 16
Figure 3-1: Phone Screen in Idle State ............................................................................................................ 19
Figure 3-2: Phone Menu ................................................................................................................................... 21
Figure 3-3: Alphanumerical Selection ............................................................................................................... 22
Figure 3-4: Entering a Symbol (e.g., a dot) ...................................................................................................... 23
Figure 3-5: Reverting to Letters (e.g., abc) ...................................................................................................... 23
Figure 4-1: Login ............................................................................................................................................... 28
Figure 4-2: Web Interface – Home Page .......................................................................................................... 28
Figure 4-3: Sign-in – Content Blocked Page .................................................................................................... 29
Figure 4-4: Sign-in – Windows Security Prompt ............................................................................................... 29
Figure 4-5: Windows Security Prompt .............................................................................................................. 30
Figure 4-6: Sign-out .......................................................................................................................................... 30
Figure 8-1: InstallShield Wizard – Preparing to Install ..................................................................................... 97
Figure 8-2: Welcome to the InstallShield Wizard ............................................................................................. 97
Figure 8-3: License Agreement ........................................................................................................................ 98
Figure 8-4: License Agreement ........................................................................................................................ 98
Figure 8-5: Destination Folder .......................................................................................................................... 99
Figure 8-6: Change Current Destination Folder ............................................................................................... 99
Figure 8-7: Ready to Install ............................................................................................................................ 100
Figure 8-8: Installing AudioCodes Better2Gether ........................................................................................... 100
Figure 8-9: InstallShield Wizard Completed ................................................................................................... 101
Figure 8-10: AudioCodes Icon in Taskbar ...................................................................................................... 101
Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether .............................................................. 102
Figure 8-12: Computer Management > Services and Applications ................................................................ 102
Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ................................................................. 103
Figure 8-14: Popup Menu ............................................................................................................................... 104
Figure 8-15: About AC BToE .......................................................................................................................... 104
Figure 8-16: TCP Port ..................................................................................................................................... 104
Figure 8-17: AC BToE TCP Port .................................................................................................................... 105
Figure 8-18: Popup Menu ............................................................................................................................... 107
Figure 8-19: Phone Pairing ............................................................................................................................. 107
Figure 8-20: AC BToE Failed Indication ......................................................................................................... 107
Figure 8-21: AC BToE is Connected Indication .............................................................................................. 107
Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled .................................................. 108
Figure 8-23: BToE Disconnected ................................................................................................................... 108
Figure 8-24: Popup Menu: BToE Disconnected ............................................................................................. 108
Figure 8-25: Start > Programs > AudioCodes > BToE Controller .................................................................. 109
Figure 8-26: Skype for Business Sign-in Request Prompt ............................................................................. 110
Figure 8-27: Primary Device: IP Phone .......................................................................................................... 117
Figure 8-28: Primary Device: Headset ........................................................................................................... 118
Figure 8-29: Primary Device: Speaker ........................................................................................................... 118
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List of Tables
Table 2-1: Font View Description ..................................................................................................................... 14
Table 2-2: Rear View Description ..................................................................................................................... 15
Table 3-1: Phone Screen in Idle State .............................................................................................................. 19
Table 3-2: Softkeys ........................................................................................................................................... 20
Table 4-1: Displayed Messages Indicating Processes In Progress ................................................................. 30
Table 6-1: Time Zones...................................................................................................................................... 39
Table 6-2: Presence Statuses .......................................................................................................................... 69
Table 8-1: Multiple Boss Admin ...................................................................................................................... 130
Table 9-1: Phone Screen in Idle Mode and Sidecar BLF Keys and Fields .................................................... 135
Table 9-2: Phone A: Answered Incoming Call on Phone A ............................................................................ 136
Table 9-3: Phone B: Answered Incoming Call on Phone A ............................................................................ 136
Table 9-4: New Incoming Call ........................................................................................................................ 137
Table 9-5: Answered New Incoming Call ....................................................................................................... 137
Table 9-6: Phone B: Answered New Incoming Call ....................................................................................... 138
Table 9-7: Phone B: Two Red BLF Keys........................................................................................................ 138
Table 10-1: Troubleshooting ........................................................................................................................... 139
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User's Manual Notices
Version 3.0.1 9 430HD and 440HD IP Phone
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2017 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: June-26-2017
Trademarks
AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,
IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect,
VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond
are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks
are property of their respective owners. Product specifications are subject to change without
notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly
appreciated.
430HD and 440HD IP Phone
User's Manual 10 Document #: LTRT-11939
Related Documentation
Document Name
400HD Series IP Phones for Microsoft Skype for Business Release Notes
400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual
430HD IP Phone for Microsoft Skype for Business Quick Guide
440HD IP Phone for Microsoft Skype for Business Quick Guide
400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note
User's Manual 1. Introducing the 430HD and 440HD IP Phone
Version 3.0.1 11 430HD and 440HD IP Phone
1 Introducing the 430HD and 440HD IP Phone
AudioCodes' 430HD and 440HD IP Phones for Microsoft Skype for Business are based on
AudioCodes High Definition voice technology, providing clarity and a rich audio experience in
Voice-over-IP (VoIP) calls.
Note: Microsoft rebranded Lync as Skype for Business so whenever the term Skype for
Business appears in this document, it applies also to Lync.
The phone is a 1-line, 2 concurrent calls per line, premium model which includes a large
monochrome multi-language graphic Liquid Crystal Display (LCD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference
calls, etc.
Read this User’s Manual carefully to learn how to operate the product and take advantage of its
rich feature set.
1.1 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,
Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes
Series of High Definition IP Phones enable Systems Integrators and end-customers to build end-
to-end solutions that rely on AudioCodes’ technological advantage and proven track record in
providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a
growing demand for High Definition VoIP solutions in end-user phones and terminals, improving
the productivity and efficiency of business communications with new quality standards set by the
High Definition voice technology.
1.2 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,
AudioCodes’ IP Phones are designed to utilize wideband coders. The phones feature enhanced
proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo
canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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Version 3.0.1 13 430HD and 440HD IP Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, ensure that the following items are present and undamaged:
IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.
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Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1
Ring LED
Flashing blue light visually indicates an incoming call.
2
Speed Dial &
BLF
Twelve Speed Dial buttons to quickly call the contact whose name is
displayed adjacent to it. You can configure these speed dial buttons with
Busy Lamp Field (BLF) functionality. On the 440HD phone, a dedicated
electronic screen displays contacts’ names. On the 430HD phone, you can
attach to a paper strip handwritten contacts’ names.
3
Screen
Interactive screen displaying calling information and letting you configure
phone features.
4
Softkeys
See Section 3.2 on page 20 for details on the four softkeys and the available
functions they offer.
5
Navigation
Control / OK
Press the upper rim to scroll up menus/items in the screen. Press its lower
rim to scroll down. Press its left or right rim to move the cursor left or right
(when editing a contact number for example). Press the OK button to select
a menu/item/option.
6
Voicemail
Retrieves voicemail messages.
7
CONTACTS
Press to directly access the 'Favorites' directory. Other directories can be
accessed from the 'Favorites' screen.
8
MENU
Accesses menus: (1) Call Log (2) Calendar (3) Keys Configuration
(4) Settings (5) Device Status (6) Administration (7) Favorities (8) Log upload.
9
REDIAL
Accesses a list of recently dialed numbers; one can be selected to redial.
1
3
4
5
6
7
8
9
11
15
16
17
18
13
12
2
20
19
14
10
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Item # Label/Name Description
10
Kensington lock
Allows locking the device.
11
TRANSFER
Transfers a call.
12
HOLD
Places an active call on hold.
13
Alphanumerical
Keypad
Keys for entering numbers, alphabetical letters and symbols (e.g., colons)
14
Microphone
Allows talking and listening. Network administrators can disable it if required.
15
SPEAKER
Activates the speakerphone, allowing a hands-free conversation.
16
HEADSET
Activates a call using an external headset.
17
MUTE
Mutes a call.
18
▲ VOL
Increases or decreases the volume of the handset, headset, speakerphone,
ring tone and call progress tones.
▼ VOL
19
x
Cancel an action, such as dialing a number, after beginning it.
20 ---
Programmable keys, located on each side of the screen, to which you can
assign functions.
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
Handset jack, i.e., RJ-9 port, to connect the handset.
RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
power to the phone is supplied from the Ethernet cable (draws power
from either a spare line or signal line).
RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
12V DC power jack that connects to the AC power adapter.
Headset jack, i.e., RJ-9 port that connects to an external headset.
2
4
3
1
1
2
3
4
5
5
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2.3 Cabling
This section shows how to cable your phone.
Figure 2-3: Cabling
Action Description
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable
Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet
cable
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the
phone powers up, all the LEDs momentarily light up
Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no
AC adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
1
2
3
4
5
1
2
3
4
5
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Version 3.0.1 17 430HD and 440HD IP Phone
2.4 Mounting the Phone
The phone can be mounted on a:
Desk (see Section 2.4.1 below)
Wall (see Section 2.4.2 on page 17)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Desktop Mounting
This section shows how to place the phone on a desk or flat surface.
To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
2.4.2 Wall Mounting
This section shows how to mount the phone on a wall.
To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
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To detach the phone's stand, push this button
b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 17) only
now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails
of the phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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Version 3.0.1 19 430HD and 440HD IP Phone
3 Getting Started
This section gets you started with the phone. The phone features a screen providing an intuitive,
menu-driven user interface for configuring the device and viewing call information.
This section shows how to use the phone’s screen but before using it, you must sign in.
3.1 Getting Acquainted with the Phone Screen
This section gets you acquainted with the phone screen.
Note:
• Screenshots of the 440HD screen are shown in this manual.
• 430HD screens are identical unless indicated otherwise.
The figure below shows the phone’s screen in idle state.
Figure 3-1: Phone Screen in Idle State
Reference:
Table 3-1: Phone Screen in Idle State
Reference Description
1
Presence status (Available, Busy, Do not disturb, Away, or Be right back).
See Section 6.21 on page 69 for details.
User name and phone number configured by your network administrator using the Web
interface.
2
Day, Date and Month, automatically retrieved from the Network Time Protocol (NTP)
server, enabled by your network administrator.
Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by
your network administrator.
3
Softkeys; to activate a softkey, press the hard key on the device, located below the screen,
corresponding to the softkey. See Table 3-2 for softkey descriptions.
1
3
2
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3.2 Softkeys
The table below describes the softkeys displayed in the screen. Press the hard key located on the
device below the softkey in order to activate the softkey.
Table 3-2: Softkeys
Softkey Description
Meet Now
Initiates a phone conference based on the Skype for Business server. Replaces the Conf
softkey displayed in earlier versions of the 440HD phone and in the 430HD phone.
Missed
Displays missed calls.
Forward
Automatically forwards calls.
Status
Displayed in idle state. Lets you sets your presence status: Available, Busy, Do not disturb,
Away, Be right back.
Sign in
/Sign out
Sign in is displayed if you haven't signed in yet, in the idle screen.
Sign out
is displayed if you press the
Status
softkey after signing in.
Displayed after lifting the handset (for example). Opens the 'Favorites' defined in the Skype
for Business client.
Displayed after lifting the handset (for example). Displays the Call Log.
Select
Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
BToE
Displayed after pressing the MENU hard key. Generates a code for manually pairing the
phone with Skype for Business client, for unified communications.
A/a/1
Enables switching between input modes: abc, ABC, Abc, 123, or T9.
Save
Saves settings.
Cancel
Cancels the currently initiated call or configuration.
Dial
Displayed after a number is keyed, a directory contact is selected, or a logged call is
selected.
Clear
Displayed after entering a digit of a phone number (for example). Deletes from right to left.
Displayed after a number is dialed and answered on the other side, and after you answer a
call. Displays the Call Menu.
Conf
Displayed (1) after a number is dialed and the call is answered on the other side and (2)
after
you answer a call. Pressing it displays the ADD PARTICIPANT screen.
BXfer
Displayed (1) after a number is dialed and the call is answered on the other side and (2)
after
a call is answered. Lets you transfer the call in a blind transfer.
URL
Displayed after lifting the handset (for example). Enables calling a URL.
Detail
Displayed after selecting a call log (for example). If selected, the details of a logged call are
displayed (Time, Date, etc.).
+Fav
Displayed in the Call Details screen. Allows adding the person to the Favorites directory.
End
Displayed after pressing the
Dial
softkey (for example). Ends the call.
Back
Displayed after pressing the MENU key (for example). Returns to the previous screen.
Start
Displayed after pressing Forward > Forward to a number (for example).
Edit
Displayed after you select a contact to be edited (for example).
Delete
Displayed after pressing the MENU key on the phone and then selecting Call Log (for
example).
Silent
Displayed when the phone rings on an incoming call. Lets you silence the ring.
Reject
Displayed when the phone rings, alerting to an incoming call. Lets you reject the call.
Accept
Displayed when the phone rings, alerting to an incoming call. Lets you accept the call.
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3.3 Navigating the Phone Menu
The MENU key on the phone lets you access information and configure settings shown in the
figure below. Press it to view call logs, view meetings scheduled in the calendar for that day
(integrated with Skype for Business client), configure speed dials, customize phone settings,
determine device status, perform administration, access 'Favorities' and other phone directories,
and perform log upload to Microsoft server.
Figure 3-2: Phone Menu
Note: Administration is intended for network administrators only. It is password protected.
See the Administrator’s Manual for details.
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To access the menus:
Press the MENU key located on the device.
To navigate to menu items:
After opening the menu, press the navigation control button's lower rim -OR- press the menu
item's number, e.g., press 3 to navigate to Keys Configuration.
To select a menu or menu item:
Press the Select softkey or press the navigation control's OK button.
To cancel and move to a previous menu level:
Press the Back softkey.
3.4 Selecting an Alphanumerical Mode
The phone’s keypad allows you to enter alphabetical letters, numbers or symbols, and to switch
from one mode to another.
To select a number, letter or symbol (e.g., lower case letters):
1. When configuring a contact, for example, press the A/a/1 softkey:
Figure 3-3: Alphanumerical Selection
You can also access the mode menu by pressing the # key on the keypad. Press the # key
successively to navigate in the mode menu.
2. From the mode menu, navigate to and select:
• abc = lower case letters
• ABC = upper-case letters
• Abc = first-letter upper case, the rest lower case
• 123 = numerical mode (i.e., numbers)
3. Select abc (for example) and then on the keypad, press the ABC key (for example); a is
entered. Press the JKL key three successive times; l is entered; pressing it once produces j,
twice produces K). Similarly, enter a and n.
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To enter a symbol (e.g., dot or @ or hyphen):
1. Press the A/a/1 softkey and navigate to abc (mandatory).
2. Press the 1 key on the keypad; a period / full stop is entered. Immediately press the 1 key
again; a backslash is entered. Pressing successively produces the following symbols:
Symbol Explanation Symbol Explanation
. Dot * Star sign
\ Backslash = Equal sign
@ At | Separator
; Semi-colon ( Open parenthesis
: Colon ) Close parenthesis
# Pound { Open parenthesis
$ Dollar } Close parenthesis
% Percentage [ Open square parenthesis
^ Caret ] Close square parenthesis
& Ampersand " Double quotation marks
! Exclamation mark ' Single quotation mark
? Question mark > Greater than
+ Plus < Less than
- Hyphen , Comma
_ Underscore / Forward slash
~ Approximates
Note that the asterisk (*) symbol is entered directly using the star key.
Figure 3-4: Entering a Symbol (e.g., a dot)
To revert to letters (e.g., abc):
Make sure the phone is in abc mode and successively press the PQRS key three times to
produce r (for example):
Figure 3-5: Reverting to Letters (e.g., abc)
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4 Signing In
This section shows how to sign in to the phone.
To sign in to the phone:
1. In the idle screen, press the Sign in softkey on the device; the sign-in options are displayed:
PIN code - see Section 4.1
User name and Password - see Section 4.2
Web Sign-in - see Section 4.3
4.1 Signing in with PIN Code
This section shows how to sign in with the PIN code and phone number. The PIN code is
provided by your network administrator.
To sign in with the PIN code:
1. In the 'Sign-in options' screen shown above, select the PIN Code option.
2. Enter your phone number and then navigate down with the lower rim of the navigation
control button to enter your PIN code. You can get it from your network administrator. To
switch from numbers to alphabetical letters and symbols, see Section 3.4.
3. Press the Sign in softkey; the Lock Code screen opens (see Section 5 for more information).
4. Enter a lock code and then press the Next softkey or navigate down. Enter the lock code
again to confirm, and then press OK; the phone is signed in and the idle screen is displayed.
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4.2 Signing in with User Name and Password
This section shows how to sign in with User Name and Password.
To sign in with User Name and Password:
1. In the 'Sign-in options' screen, select User name and Password.
Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username,
or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only
allowed for on-premises sign-in. Online sign-in must be in the following format:
• Sign-in address, i.e., SIP URI. To switch from letters of the alphabet to symbols such as
@, - and period, see Section 3.4.
• User name, in UPN (User Principal Name) format, i.e., the way the user's name appears in
their e-mail address listed in the Active Directory: username@domain.com
• User’s network IT password (the same password you use to access your PC)
2. Press the Sign in softkey that's displayed; after signing in successfully, the New Device Lock
Code screen opens (see under Section 5 for more information).
4.3 Signing in with the Cloud PBX Web Option
You can sign in with the Cloud PBX Web option a.k.a. Device Pairing. Sign-in with this enables
connectivity to Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice.
Note: Applies only to Microsoft Cloud PBX users using the 430HD and 440HD phone.
The option exempts users from having to laboriously key in their user name and password using
the phone keypad. A URL and a Pairing Code are then displayed:
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Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web
page. Sign-in to Microsoft's Cloud PBX is then performed.
4.4 Signing Out
This section shows how to sign out.
To sign out:
1. In the idle screen, press the Status softkey.
2. In the Status screen press the Sign out softkey.
You're now signed out. You're returned to the idle screen displaying the Sign in softkey.
Note:
• After signing out, the next time you sign in the phone will present the option that was used
to sign in before signing out.
• If a user signs out and another signs in, the phone presents empty Speed Dials and empty
Call Logs to the newly signed-in user. The Speed Dials and Call Logs of the signed-out
user are not saved on the phone.
4.4.1 Signing out if the 'Sign out' Softkey is Removed from the Screen
Located in lobbies, cafeterias, employee lounges, meeting rooms, and other gathering places,
Common Area phones typically do not display a Sign out softkey in the screen, in line with
network management's decision to remove the capability from users. Users can sign out, if
necessary, using the Web interface.
To sign out using the Web interface:
1. Obtain the Common Area phone's IP address (MENU key > Status > Network Status > IP
Address) and point your Web browser to it; the phone's Web interface login page opens.
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Figure 4-1: Login
2. Enter the login credentials (default username is admin and default password is 1234); the
Home page of the Web interface is displayed.
Figure 4-2: Web Interface – Home Page
3. In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in).
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Figure 4-3: Sign-in – Content Blocked Page
4. Click the open it link and then click Show content.
Figure 4-4: Sign-in – Windows Security Prompt
5. Click the Continue to this website (not recommended) link.
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Figure 4-5: Windows Security Prompt
6. In the Windows Security prompt, enter the username and password and then click OK.
Figure 4-6: Sign-out
7. Click the Sign out button.
4.5 Displayed Messages
Messages indicating processes in progress, displayed in the screen, include:
Table 4-1: Displayed Messages Indicating Processes In Progress
Message Description
Initializing Initializing
Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP)
Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP Acquiring an IP address from a DHCP server
Initializing Network Initializing the network
Signing in Signing in to the Skype for Business server
Signing in...Contacting time server Get the time from the NTP server
Discovering SfB server Auto discovering the Skype for Business server on the network
Registering Registering to a SIP proxy server (after booting up the phone)
Downloading Firmware File Downloading a firmware file
Upgrading Firmware Upgrading the phone’s firmware
Signing out Signing out of the Skype for Business server
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