AudioCodes 405HD operation manual

AudioCodes 400HD Series of High Definition IP Phones

	HD VoIP	405HD IP Phone

User’s Manual

405HD IP Phone for Microsoft® Skype™ for Business

Version 3.0.1

User's Manual Contents

Table of Contents

1 Introducing the 405HD IP Phone................................................................................				9
	1.1	About AudioCodes' Series of High Definition IP Phones ...................................................		9
	1.2	Cutting Edge Voice Quality & HD VoIP .............................................................................		9
2 Setting up the Phone.................................................................................................				11
	2.1	Unpacking........................................................................................................................		11
	2.2	Device Description...........................................................................................................		11
		2.2.1	Front View ..........................................................................................................................	11
		2.2.2	Rear View ..........................................................................................................................	13
	2.3	Cabling.............................................................................................................................		14
	2.4	Mounting the Phone.........................................................................................................		15
		2.4.1 Mounting the Phone on a Desktop ....................................................................................		15
		2.4.2 Mounting on a Wall ............................................................................................................		15
			2.4.2.1 Routing the Handset Cable ................................................................................	15
3	Getting Started...........................................................................................................			17
	3.1	Getting Acquainted with the Phone Screen .....................................................................		17
	3.2	Softkeys ...........................................................................................................................		18
	3.3	Navigating the Phone Menu ............................................................................................		19
	3.4	Displayed Messages........................................................................................................		20
4	Signing In		...................................................................................................................	21
	4.1	Signing in with PIN Code .................................................................................................		21
	4.2	Signing .......................................................................in with User Name and Password		22
	4.3	Signing .....................................................................in with the Cloud PBX Web Option		22
	4.4	Switching ...................................................................from Letters to Numbers/Symbols		23
	4.5	Signing ......................................................................................................................Out		24
		4.5.1 ..............................Signing out when the 'Sign out' Softkey is Removed from the Screen		25
5 Unlocking .......................................................................................a Locked Phone				29
6	Customizing .............................................................................................the Phone			31
	6.1	Changing ......................................................................................the Screen Language		31
	6.2	Selecting ........................................................................................................Ring Tone		32
	6.3	Enabling .......................................................................................................Call Waiting		33
	6.4	Managing ..........................................................................Simultaneous Incoming Calls		33
		6.4.1 .................................................................................................Configuring Busy on Busy		34
	6.5	Defining .................................................................................................Call Forwarding		35
	6.6	Setting .....................................................................................................Date and Time		36
	6.7	Changing ..................................................................................Screen's Contrast Level		38
	6.8	Defining ...............................................................................Screen's Backlight Timeout		39
	6.9	Selecting .......................................................................................an Answering Device		40
	6.10	Defining .............................................................................................................Location		40
	6.11	Defining ............................................................................................an Outbound Proxy		41
	6.12	Adjusting .............................................................................................................Volume		42
		6.12.1 ......................................................................................................	Adjusting Ring Volume	42
		6.12.2 ....................................................................................................	Adjusting Tones Volume	42

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		6.12.3	Adjusting Handset Volume ................................................................................................	43
		6.12.4	Adjusting Speaker Volume ................................................................................................	43
		6.12.5	Adjusting Headset Volume ................................................................................................	43
	6.13	Managing Phone Directories ...........................................................................................		44
		6.13.1	Accessing Directories ........................................................................................................	44
		6.13.2	Adding a Contact to the Personal Directory ......................................................................	45
		6.13.3	Editing Contact Information in the Personal Directory.......................................................	46
		6.13.4	Deleting a Contact from the Personal Directory ................................................................	47
		6.13.5	Adding a Person to Favorites after a Call with them is Logged.........................................	48
		6.13.6	Removing a Person from Favorites ...................................................................................	48
		6.13.7	Searching for a Contact in a Directory...............................................................................	49
	6.14	Searching for a Contact in the Corporate Directory using T9 ..........................................		50
		6.14.1	Changing from T9 to A/a/1.................................................................................................	50
	6.15	Defining a Speed Dial ......................................................................................................		51
		6.15.1	Defining a Phone Key as a Speed Dial..............................................................................	51
		6.15.2	Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR ..............................	52
		6.15.3	Using a VocaNOM Speed Dial ..........................................................................................	52
		6.15.4	Editing a Speed Dial ..........................................................................................................	52
		6.15.5	Deleting Speed Dials .........................................................................................................	52
	6.16	Defining Phone Keys as Paging Dials .............................................................................		53
	6.17	Changing your Presence Status ......................................................................................		54
	6.18	Viewing Microsoft Exchange Calendar in the Phone Screen ..........................................		55
	6.19	Receiving Meeting Reminders.........................................................................................		56
7	Performing Basic Operations...................................................................................			57
	7.1	Using Audio Devices........................................................................................................		57
	7.2	Making Calls ....................................................................................................................		57
		7.2.1	Dialing ................................................................................................................................	58
		7.2.2	Redialing ............................................................................................................................	59
		7.2.3	Dialing a Missed Call .........................................................................................................	60
	7.3	Answering Calls ...............................................................................................................		60
	7.4	Rejecting Incoming Calls .................................................................................................		61
	7.5	Silencing Incoming Calls..................................................................................................		61
	7.6	Making a New Call Even Though a Call is Coming in .....................................................		61
	7.7	Ending an Established Call..............................................................................................		62
	7.8	Viewing Missed, Received and Dialed Calls....................................................................		62
8	Performing Advanced Operations ...........................................................................			65
	8.1	Answering Waiting Calls ..................................................................................................		65
	8.2	Placing a Call On Hold.....................................................................................................		66
	8.3	Handling Multiple Incoming Calls.....................................................................................		66
	8.4	Calling a Contact from 'Favorites' ....................................................................................		67
	8.5	Using a Speed Dial to Place a Call..................................................................................		67
	8.6	Transferring Calls ............................................................................................................		68
		8.6.1	Performing a Blind Transfer...............................................................................................	68
		8.6.2	Performing a Consultative Transfer ...................................................................................	68
		8.6.3	Performing a Semi-Consultative Transfer..........................................................................	69
		8.6.4	Merging Calls .....................................................................................................................	70
	8.7	Parking a Call ..................................................................................................................		71
	8.8	Configuring Group Call Pickup (GCP) .............................................................................		71

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8.9	Initiating a Multi-Party Skype for Business Remote Conference .....................................		71
8.10	Muting Calls .....................................................................................................................		74
8.11	Paging	..............................................................................................................................	75
	8.11.1 Performing Outgoing Paging Calls ....................................................................................		75
	8.11.2 ......................................................................................Receiving Incoming Paging Calls		75
8.12	Setting ........................................................................up Better Together over Ethernet		77
	8.12.1 ....................................................................................Installing the BToE PC Application		77
	8.12.2 ...........................................................................Making Sure BToE is Correctly Installed		85
	8.12.3 .........................................................................................Configuring the BToE TCP Port		85
	8.12.4 ........................................................................................Enabling BToE for Online Users		86
	8.12.5 ...........................Automatically Pairing the BToE PC/Laptop Application with the Phone		86
	8.12.6 ..................................Manually Pairing the BToE PC/Laptop Application with the Phone		87
	......................................................................	8.12.6.1 Manually Generating a Pair Code	87
	........................	8.12.6.2 Manually Connecting the Phone with the BToE PC Application	88
	................................	8.12.6.3 Connecting the Skype for Windows Client with the Phone	91
	8.12.7 ..............................................Making Sure Phone/ Skype for Windows Client are Paired		91
	..............................................	8.12.7.1 Making Sure Skype for Windows Client is Paired	91
	.......................................................................	8.12.7.2 Making Sure the Phone is Paired	92
8.13	Using BToE .....................................................................................................Functions		93
	8.13.1 ...........................................................................................................................	Signing In	93
	8.13.2 ..............................................................................................Making a Call (Click-to-Dial)		94
	8.13.3 .................................................Establishing a Unified Communications Call Conference		94
	8.13.4 ................................................................................................................	Answering a Call	96
	8.13.5 .............................................................................................................	Transferring a Call	97
8.14	Switching ......................................................................................Primary Audio Device		98
8.15	Routing ................................................................Voice from a Video Call to the Phone		99
8.16	Viewing ....................................................................and Playing Voicemail Messages		100
	8.16.1 ..............................................................Sending an Incoming Call Directly to Voicemail		100
9 Troubleshooting ......................................................................................................			101
9.1 Uploading ............................................Logs to Microsoft Server for Support Purposes			101

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List of Figures
Figure 2-1: Front View ......................................................................................................................................	12
Figure 2-2: Rear View.......................................................................................................................................	13
Figure 2-3: Desktop Mounting ..........................................................................................................................	15
Figure 2-4: Wall Mounting ................................................................................................................................	15
Figure 3-1: Phone Screen in Idle State ............................................................................................................	17
Figure 3-2: Phone Menu...................................................................................................................................	19
Figure 4-1: Entering Letters of the Alphabet ....................................................................................................	23
Figure 4-2: Entering a Symbol (e.g., a dot) ......................................................................................................	24
Figure 4-3: Reverting to Letters (e.g., abc) ......................................................................................................	24
Figure 4-4: Login...............................................................................................................................................	25
Figure 4-5: Web Interface – Home Page..........................................................................................................	25
Figure 4-6: Sign-in – Content Blocked..............................................................................................................	26
Figure 4-7: Sign-in – Windows Security Prompt...............................................................................................	26
Figure 4-8: Windows Security Prompt ..............................................................................................................	27
Figure 4-9: Sign-out..........................................................................................................................................	27
Figure 8-1: InstallShield Wizard – Preparing to Install .....................................................................................	78
Figure 8-2: Welcome to the InstallShield Wizard .............................................................................................	78
Figure 8-3: License Agreement ........................................................................................................................	79
Figure 8-4: License Agreement ........................................................................................................................	79
Figure 8-5: Destination Folder ..........................................................................................................................	80
Figure 8-6: Change Current Destination Folder ...............................................................................................	80
Figure 8-7: Ready to Install ..............................................................................................................................	81
Figure 8-8: Installing AudioCodes Better2Gether.............................................................................................	81
Figure 8-9: InstallShield Wizard Completed .....................................................................................................	82
Figure 8-10: AudioCodes Icon in Taskbar........................................................................................................	82
Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether ................................................................	83
Figure 8-12: Computer Management > Services and Applications..................................................................	83
Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ...................................................................	84
Figure 8-14: Popup Menu.................................................................................................................................	85
Figure 8-15: About AC BToE............................................................................................................................	85
Figure 8-16: TCP Port.......................................................................................................................................	85
Figure 8-17: AC BToE TCP Port ......................................................................................................................	86
Figure 8-18: Popup Menu.................................................................................................................................	88
Figure 8-19: Phone Pairing...............................................................................................................................	88
Figure 8-20: AC BToE Failed Indication...........................................................................................................	88
Figure 8-21: AC BToE is Connected Indication................................................................................................	88
Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ....................................................	89
Figure 8-23: BToE Disconnected .....................................................................................................................	89
Figure 8-24: Popup Menu: BToE Disconnected...............................................................................................	89
Figure 8-25: Start > Programs > AudioCodes > BToE Controller ....................................................................	90
Figure 8-26: Skype for Windows Sign-in Request Prompt...............................................................................	91
Figure 8-27: Primary Device: Phone ................................................................................................................	98
Figure 8-28: Primary Device: Speaker .............................................................................................................	98
Figure 8-29: Primary Device: Headset .............................................................................................................	98
List of Tables
Table 2-1: Font View Description .....................................................................................................................	12
Table 2-2: Rear View Description.....................................................................................................................	14
Table 2-3: Cabling ............................................................................................................................................	14
Table 3-1: Phone Screen in Idle State..............................................................................................................	17
Table 3-2: Softkeys...........................................................................................................................................	18
Table 3-3: Messages Displayed in the Phone Screen Indicating Processes In Progress ...............................	20
Table 4-1: Symbol Options ...............................................................................................................................	23
Table 6-1: Time Zones......................................................................................................................................	37
Table 6-2: Presence Statuses ..........................................................................................................................	54
Table 9-1: Troubleshooting.............................................................................................................................	101

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User's Manual

Notices

Notice

Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at http://www.audiocodes.com/downloads.

© Copyright 2017 AudioCodes Ltd. All rights reserved.

This document is subject to change without notice. Date Published: Aug-14-2017

Trademarks

AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at www.audiocodes.com/support.

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly appreciated.

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Related Documentation

Document Name

400HD Series IP Phone for Microsoft Skype for Business Release Notes

400HD Series IP Phone for Microsoft Skype for Business Administrator’s Manual

420HD IP Phone for Microsoft Skype for Business Quick Guide

400HD Series IP Phones for Skype for Windows Hosting Partner (LHPv2) Environment Configuration Note

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User's Manual

1. Introducing the 405HD IP Phone

1 Introducing the 405HD IP Phone

The 405HD SIP IP Phone is a low-cost, entry-level IP phone designed to offer the essential everyday features that the modern business environment demands.

Features include:

Skype for Business compatibility

Graphical, backlit multi-lingual LCD (132 X 64)

GbE network interface

Four programmable soft keys

AudioCodes Auto-provisioning

Robust security mechanisms

Power over Ethernet (PoE)

Multiple language support

Integration with voice quality monitoring

Full duplex speakerphone and headset connectivity (analog headsets through RJ-9 port and USB headsets through USB port)

Read this User’s Manual carefully to learn how to operate the product and take advantage of its rich feature set.

1.1About AudioCodes' Series of High Definition IP Phones

AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’ VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients, Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes Series of High Definition IP Phones enable Systems Integrators and end-customers to build end- to-end solutions that rely on AudioCodes’ technological advantage and proven track record in providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a growing demand for High Definition VoIP solutions in end-user phones and terminals, improving the productivity and efficiency of business communications with new quality standards set by the High Definition voice technology.

1.2Cutting Edge Voice Quality & HD VoIP

Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software, AudioCodes’ IP Phones are designed to utilize the most popular wideband coders. The phones feature enhanced proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.

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2. Setting up the Phone

2 Setting up the Phone

2.1Unpacking

When unpacking, ensure that the following items are present and undamaged:

405HD IP Phone / Stand

Handset / Cord

Cat 5e Ethernet Cable

AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance.

2.2Device Description

Use the graphics below to identify and familiarize yourself with the device's hardware functions.

2.2.1Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

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Figure 2-1: Front View

1

2

3

4

5

6

7

8

9 10 11

12

13

14

		15
		Table 2-1: Font View Description
Item #	Label/Name	Description
1	Screen	LCD (Liquid Crystal Display) - interactive screen displaying calling
		information, enabling you to set up phone features.
2	Ring LED	Flashing green light indicates an incoming call.
3	Softkeys	See Section 3.2 on page 18 for details on the four softkeys and the
		available functions they offer.
4	MENU	Accesses menus (1) Call Log (2) Calendar (3) Speed Dial (4) Settings
		(5) Device Status (6) Administration (7) Favorites (8) Log upload.
5	Navigation	Press the upper rim to scroll up menus/items in the screen. Press its
	Control / OK	lower rim to scroll down. Press its left or right rim to move the cursor left
		or right (when editing a contact number for example). Press the OK
		button to select a menu/item/option.
6	USB port	[On the side of the phone] Allows USB headset connectivity
7	VOICE MAIL	Retrieves voice mail messages.

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	User's Manual			2. Setting up the Phone
		Item #	Label/Name	Description
	8		CONTACTS	Press to directly access the 'Favorites' directory. Other directories can be
				accessed from the 'Favorites' directory.
	9		REDIAL	Accesses recently dialed numbers; one can be selected to redial.
	10		HOLD	Places an active call on hold.
	11		HEADSET	Activates a call using an external headset.
	12		SPEAKER	Activates the speaker, allowing a hands-free conversation.
	13		MUTE	Mutes a call.
			▲	Increases or decreases the volume of the handset, headset, speaker, ring
	14		VOL
			VOL	tone and call progress tones.
			▼

15Alphanumerical Keys for entering numbers, letters and symbols (e.g., colons).

Keypad

2.2.2Rear View

The rear view of the phone is shown in the figure below and described in the table below.

Figure 2-2: Rear View

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	Table 2-2: Rear View Description
Label	Description
DC	12V DC power jack that connects to the AC power adapter.
PC	RJ-45 port for connecting the phone to a PC (10/100/1000 Mbps downlink).
Internet	RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink -
	10/100/1000 Mbps). If you're using Power over Ethernet (PoE), power to the
	phone is supplied from the Ethernet cable (draws power from either a spare line or
	signal line).
	Headset jack, i.e., RJ-9 port that connects to an external headset.
	Handset jack, i.e., RJ-9 port, to connect the handset.

2.3Cabling

This section shows how to cable your phone.

Table 2-3: Cabling

Step	Description

1Connect the handset cord's shorter straight end to the handset. Connect the longer, straight end to the jack on the phone.

2Connect the RJ-45 Internet port to your LAN network (LAN port or LAN switch/router), using a CAT 5 / 5e Ethernet cable.

3Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet cable.

4Connect the connector tip of the power adapter to the phone’s power socket (labelled DC 12V). Connect the two-prong adapter directly to the electrical wall outlet.

5Connect the RJ-9 headset jack to a headset (optional)

Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library.

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2. Setting up the Phone

2.4Mounting the Phone

The phone can be mounted on a:

Desk (see Section 2.4.1 below)

Wall (see Section 2.4.2 below)

See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.

2.4.1Mounting the Phone on a Desktop

This section shows how to place the phone on a desk or flat surface.

To mount the phone on a desk or flat surface:

Slide the short edges of the L-shaped stand (the prongs) into the phone's two rear slots (see A below). Slide the prongs in until they lock.

Figure 2-3: Desktop Mounting

A A

BB

2.4.2Mounting on a Wall

To mount the phone on a wall:

1.Hook the phone's two rear notches (see B below) onto wall mounting screws.

2.Pull out the handset's cradle clip, which is by default in desktop mounting position, invert it, and then push it back in.

Figure 2-4: Wall Mounting

B B

This is the wall mounting position.

2.4.2.1Routing the Handset Cable

The phone features a groove for routing the handset cable.

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3. Getting Started

3 Getting Started

This section gets you started with the phone. The phone features a screen, providing an intuitive, menu-driven user interface for configuring the device and viewing call information.

Before using the screen, you must sign in (see Section 4 on page 21).

3.1Getting Acquainted with the Phone Screen

This section gets you acquainted with the phone screen.

The figure below shows the screen in idle state.

Figure 3-1: Phone Screen in Idle State

1
2				4
3

Reference:

Table 3-1: Phone Screen in Idle State

Reference	Description

1Displayed name configured by your system administrator; see the Administrator's Manual. Adjacent to the name is the Presence status (Available, Busy, Do not disturb, Away, or Be right back). See Section 6.17 on page 54 for details.

2Extension Line configured by your system administrator. See the Administrator's Manual for details.

3Softkeys; to activate, press the key on the device, below the screen, corresponding to the softkey. See Table 3-2 for softkey descriptions.

4Day, Date and Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your system administrator.

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3.2Softkeys

The table below shows the softkeys displayed in the phone screen. To use a softkey, press the hard key located directly below it on the device.

Table 3-2: Softkeys

Softkey	Description
Missed	Displays missed calls.
Forward	Automatically forwards calls.
Status	Displayed in idle state. Lets you set presence status: Available, Busy, Do not disturb, Away,
	Be right back
Sign in	Sign in is displayed if you haven't signed in yet (in the idle screen).
/Sign out	Sign out is displayed if you press the Status softkey after signing in.
	Displayed after lifting the handset. Opens the 'Favorites' defined in the Skype for Business
	client.
	Displayed after lifting the handset (for example). Displays the Call Log.
Select	Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
BToE	Displayed after pressing the MENU hard key. Generates a code for manually pairing the
	phone with Skype for Business client, for unified communications.
A/a/1	Enables switching between input modes: abc, ABC, Abc, 123, or T9.
Save	Saves settings.
Cancel	Cancels the currently initiated call or configuration.
Dial	Displayed after a number is keyed, a directory contact is selected, or a logged call is selected.
Clear	Displayed after entering a digit of a phone number (for example). Deletes from right to left.
	Displayed after a number is dialed and answered on the other side, and after you answer a
	call. Displays the Call Menu.
Conf	Displayed (1) after a number is dialed and the call is answered on the other side and (2) after
	you answer a call. Pressing it displays the ADD PARTICIPANT screen.
BXfer	Displayed (1) after a number is dialed and the call is answered on the other side and (2) after
	a call is answered. Lets you transfer the call in a blind transfer.
URL	Displayed after lifting the handset (for example). Enables calling a URL.
Detail	Displayed after selecting a call log (for example). If selected, the details of a logged call are
	displayed (Time, Date, etc.).
+Fav	Displayed in the Call Details screen. Allows adding the person to the Favorites screen.
End	Displayed after pressing the Dial softkey (for example). Ends the call.
Back	Displayed after pressing the MENU key (for example). Returns to the previous screen.
Start	Displayed after pressing Forward > Forward to a number (for example).
Edit	Displayed after you select a contact to be edited (for example).
Delete	Displayed after pressing the MENU key on the phone and then selecting Call Log (for
	example).
Silent	Displayed when the phone rings, alerting to an incoming call. Lets you silence the ring.
Reject	Displayed when the phone rings, alerting to an incoming call. Lets you reject the call.
Accept	Displayed when the phone rings, alerting to an incoming call. Lets you accept the call.

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3. Getting Started

3.3Navigating the Phone Menu

The MENU key on the phone lets you access information and configure settings shown in the figure below. Press it to view call logs, view meetings scheduled in the calendar for that day (integrated with Skype for Business client), configure speed dials, customize phone settings, determine device status, perform administration, access 'Favorites' and other phone directories, and perform log upload to Microsoft server.

Figure 3-2: Phone Menu

Note: Administration is intended for system administrators only. It is password protected. See the Administrator’s Manual for details.

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To access the phone's menu:

Press the MENU key located on the device.

	To navigate to menu items:
	After opening the menu, press the navigation control's lower rim -OR- press the menu item's
	number, e.g., press 3 to navigate to Speed Dial.
	To select a menu or menu item:

Press the Select softkey or press the navigation control's OK button.

 To cancel and move to a previous menu level:

 Press the Back softkey.

3.4Displayed Messages

Messages displayed in the phone screen, indicating processes in progress, include:

Table 3-3: Messages Displayed in the Phone Screen Indicating Processes In Progress

Message	Description
Initializing	Initializing
Discovering LLDP	Discovering VLAN using Link Layer Discovery Protocol (LLDP)
Discovering CDP	Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP	Acquiring an IP address from a DHCP server
Initializing Network	Initializing the network
Signing in	Signing in to the Skype for Windows server
Signing in...Contacting time server	Get the time from the NTP server
Discovering Lync server	Auto discovering the Skype for Windows server on the network
Registering	Registering to a SIP proxy server (after booting up the phone)
Downloading Firmware File	Downloading a firmware file
Upgrading Firmware	Upgrading the phone’s firmware
Signing out	Signing out of the Skype for Windows server

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4 Signing In

This section shows you how to sign in to the phone.

To sign in to the phone:

In the idle screen, press the Sign in softkey; the sign-in options are displayed:

PIN code - see Section 4.1

User name and Password - see Section 4.2

Web Sign-in - see Section 4.3

Note:

•After signing out, the next time you sign in the phone will present the option that was used to sign in before signing out.

•If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed-in user. The Speed Dials and Call Logs of the signed-out user are not saved on the phone.

4.1Signing in with PIN Code

This section shows how to sign in with the PIN code and phone number. The PIN code is provided by your network administrator.

To sign in with the PIN code:

1.In the 'Sign-in options' screen shown above, select the PIN Code option.

2.Enter your phone number.

3.Navigate down and enter your PIN code (obtainable from the network administrator). To switch from numbers to alphabetical letters and symbols, see Section 4.4.

4.Navigate down with the lower rim of the navigation control button, and then enter your PIN code. You can get it from your administrator. To switch from numbers to alphabetical letters and symbols, see the next section.

5.Press the Sign-in softkey; the phone is signed in and the idle screen is displayed.

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4.2Signing in with User Name and Password

This section shows how to sign in with User Name and Password.

To sign in with User Name and Password:

1.In the 'Sign-in options' screen, select User name and Password.

Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username, or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only allowed for on-premises sign-in. Online sign-in must be in the following format:

•Sign-in address, i.e., SIP URI. To switch from letters of the alphabet to symbols such as @, - and period, see Section 4.4.

•User name, in UPN (User Principal Name) format, i.e., the way the user's name appears in their e-mail address listed in the Active Directory: [e-mail]

•User’s network IT password (the same password you use to access your PC)

2.Press the Sign in softkey; after signing in successfully, the New Device Lock Code screen opens (see under Section 5 for more information).

4.3Signing in with the Cloud PBX Web Option

This section shows how to sign in with the Cloud PBX Web option, a.k.a. Device Pairing. Signing in with this option enables connectivity to Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice.

Note: Applies only to Microsoft Cloud PBX users using the 405HD phone.

The option exempts users from having to laboriously key in their user name and password using the phone keypad. If the option is selected, a URL and a Pairing Code are displayed:

Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web page. Sign-in to Microsoft's Cloud PBX is then performed.

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4.4Switching from Letters to Numbers/Symbols

You can use the keypad to enter letters of the alphabet, numbers or symbols, and to switch from one to the other.

To enter letters of the alphabet/numbers:

1.Press the A/a/1 softkey repeatedly or the # key on the keypad repeatedly to navigate to:

•abc = lower case letters -OR-

•ABC = upper-case letters -OR-

•Abc = first-letter upper case, the rest lower case -OR-

•123 = numbers

Figure 4-1: Entering Letters of the Alphabet

2.Select abc; the selection is displayed (see the figure above). Press the MNO key (for example) on the keypad; m is entered. Press the GHI key three successive times (pressing it once produces g, twice produces h); i is entered (see the figure above). Enter k and e.

To enter a symbol (e.g., dot or @ or hyphen):

1.If you're not in lower case alphabetical mode, press the A/a/1 softkey and navigate to abc (mandatory). You can also access the mode menu by pressing the # key on the keypad – press the # key successively to navigate in the menu.

2.Press the 1 key on the keypad; a dot is entered. Immediately press the 1 key again; a backslash is entered. Pressing successively produces the symbol options shown in the table.

Table 4-1: Symbol Options

Symbol Explanation

. Dot

\Backslash

@At

;Semi-colon

:Colon

#Pound

$ Dollar

%Percentage

^Caret

&Ampersand

! Exclamation mark

?Question mark

+Plus

-Hyphen

_ Underscore

~Approximates

Symbol Explanation

* Star sign

=Equal sign

|	Separator
(	Open parenthesis
)	Close parenthesis
{	Open parenthesis

}Close parenthesis

[	Open square parenthesis
]	Close square parenthesis
"	Double quotation marks
'	Single quotation mark
>	Greater than

<Less than

,Comma

/Forward slash

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Figure 4-2: Entering a Symbol (e.g., a dot)

To revert to letters (e.g., abc):

Press the A/a/1 softkey (or the # key on the keypad) and navigate to abc mode.

Figure 4-3: Reverting to Letters (e.g., abc)

4.5Signing Out

This section shows you how to sign out.

To sign out:

1.In the idle screen, press the Status softkey.

2.In the Status screen press the Sign out softkey.

You're now signed out. You're returned to the idle screen displaying the Sign in softkey.

Note: If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed in user. The Speed Dials and Call Logs of the signed out user are not saved on the phone.

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4.5.1Signing out when the 'Sign out' Softkey is Removed from the Screen

Located in lobbies, cafeterias, employee lounges, meeting rooms, and other gathering places, Common Area phones typically do not display a Sign out softkey in the screen, in line with IT management's decision to remove the capability from users. Users can sign out, if necessary, using the Web interface.

To sign out using the Web interface:

3.Obtain the Common Area phone's IP address (MENU key > Status > Network Status > IP Address) and point your Web browser to it; the phone's Web interface login page opens.

Figure 4-4: Login

4.Enter the login credentials (default user name is admin and default password is 1234); the Home page of the Web interface is displayed.

Figure 4-5: Web Interface – Home Page

5.In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in).

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Figure 4-6: Sign-in – Content Blocked

6.Click the open it link and then click Show content.

Figure 4-7: Sign-in – Windows Security Prompt

7.Click the Continue to this website (not recommended) link.

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Figure 4-8: Windows Security Prompt

8.In the Windows Security prompt, enter the username and password and then click OK.

Figure 4-9: Sign-out

9.Click the Sign out button.

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5. Unlocking a Locked Phone

5 Unlocking a Locked Phone

Note: For the automatic locking feature to be available to users, the administrator must first enable it in the Skype for Business server and Web interface. See the Administrator's Manual for details.

The phone supports the capability to automatically lock after a configured period of time. The feature secures phones against unwanted (mis)use. If left untouched for 10 minutes (default), the phone automatically locks and is inaccessible to anyone who doesn't know its lock number. After a phone locks:

Incoming calls are allowed, but outgoing calls need the lock number.

Without the lock number, users cannot access the Call Log, Calendar and Corporate Directory, but they can call preconfigured emergency numbers.

When signing in for the first time, the user is prompted for a device lock PIN (personal identification number). After entering a number, e.g., 123456, confirming it, and saving it, the phone goes into idle state, and after 10 minutes it is automatically locked.

To manually change the lock code:

1.Press the MENU key, select Settings and then scroll down to select Device Security.

2.In the Device Security screen that opens, select Change Lock PIN, enter the old number, click OK, then when prompted for the new number, enter it and confirm.

To locally unlock a phone:

1.In the idle screen, press the Unlock softkey.

2.In the Enter Lock Code screen, enter the number and press the OK softkey; the phone unlocks.

To manually lock a phone at any time you choose:

[When the phone is in idle mode] Press the Status softkey and then press the Lock softkey that is displayed; the phone locks and an Unlock softkey is displayed in the idle screen.

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