AudioCodes 420HD operation manual

AudioCodes 400HD Series of High Definition IP Phones

	HD VoIP	420HD IP Phone

User’s Manual

420HD IP Phone for Microsoft® Skype™ for Business

Version 3.0.1

User's Manual Contents

Table of Contents

1 Introducing the 420HD IP Phone................................................................................				9
	1.1	About AudioCodes' Series of High Definition IP Phones ...................................................		9
	1.2	Cutting Edge Voice Quality & HD VoIP .............................................................................		9
2 Setting up the Phone.................................................................................................				11
	2.1	Unpacking........................................................................................................................		11
	2.2	Device Description...........................................................................................................		11
		2.2.1	Front View ..........................................................................................................................	11
		2.2.2	Rear View ..........................................................................................................................	13
	2.3	Cabling.............................................................................................................................		14
	2.4	Mounting the Phone.........................................................................................................		15
		2.4.1 Mounting the Phone on a Desktop ....................................................................................		15
			2.4.1.1 Routing the Handset Cable ................................................................................	15
		2.4.2 Mounting the Phone on a Wall...........................................................................................		16
3	Getting Started...........................................................................................................			17
	3.1	Getting Acquainted with the Phone's Screen...................................................................		17
	3.2	Softkeys ...........................................................................................................................		18
	3.3	Navigating the Phone Menu ............................................................................................		19
	3.4	Displayed Messages........................................................................................................		20
4	Signing In		...................................................................................................................	21
	4.1	Signing in with PIN Code .................................................................................................		21
	4.2	Signing .......................................................................in with User Name and Password		22
	4.3	Signing .....................................................................in with the Cloud PBX Web Option		23
	4.4	Switching ...................................................................from Letters to Numbers/Symbols		24
	4.5	Online ................................................................Sign-in through Microsoft's Cloud PBX		25
	4.6	Signing ......................................................................................................................Out		26
		4.6.1 ....................................Signing out if the 'Sign out' Softkey is Removed from the Screen		26
5 Unlocking .......................................................................................a Locked Phone				29
6	Customizing .............................................................................................the Phone			31
	6.1	Changing ......................................................................................the Screen Language		31
	6.2	Selecting ........................................................................................................Ring Tone		32
	6.3	Enabling .......................................................................................................Call Waiting		33
	6.4	Managing ..........................................................................Simultaneous Incoming Calls		33
		6.4.1 .................................................................................................Configuring Busy on Busy		33
	6.5	Defining .................................................................................................Call Forwarding		34
	6.6	Setting .....................................................................................................Date and Time		35
	6.7	Changing ..................................................................................Screen's Contrast Level		37
	6.8	Defining .........................................................................the Screen's Backlight Timeout		38
	6.9	Selecting .......................................................................................an Answering Device		39
	6.10	Defining .............................................................................................................Location		39
	6.11	Defining ............................................................................................an Outbound Proxy		40
	6.12	Adjusting .............................................................................................................Volume		41
		6.12.1 ......................................................................................................	Adjusting Ring Volume	41

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		6.12.2	Adjusting Tones Volume....................................................................................................	41
		6.12.3	Adjusting Handset Volume ................................................................................................	42
		6.12.4	Adjusting Speaker Volume ................................................................................................	42
		6.12.5	Adjusting Headset Volume ................................................................................................	42
	6.13	Managing Your Personal Directory..................................................................................		43
		6.13.1	Accessing the Directory .....................................................................................................	43
		6.13.2	Adding Contacts to the Personal Directory........................................................................	43
		6.13.3	Editing Contact Information ...............................................................................................	44
		6.13.4	Deleting a Contact .............................................................................................................	45
		6.13.5	Searching for a Contact .....................................................................................................	46
	6.14	Searching for a Contact in the Corporate Directory using T9 ..........................................		47
		6.14.1	Changing from T9 to A/a/1.................................................................................................	47
	6.15	Defining a Speed Dial ......................................................................................................		48
		6.15.1	Defining a Phone Key as a Speed Dial..............................................................................	48
		6.15.2	Using a VocaNOM Speed Dial ..........................................................................................	49
		6.15.3	Editing a Speed Dial ..........................................................................................................	49
		6.15.4	Deleting Speed Dials .........................................................................................................	49
	6.16	Defining Phone Keys as Paging Dials .............................................................................		50
	6.17	Changing your Presence Status ......................................................................................		51
7	Performing Basic Operations...................................................................................			53
	7.1	Using Audio Devices........................................................................................................		53
	7.2	Making Calls ....................................................................................................................		53
		7.2.1	Dialing ................................................................................................................................	54
		7.2.2	Redialing ............................................................................................................................	54
		7.2.3	Dialing a Missed Call .........................................................................................................	55
	7.3	Answering Calls ...............................................................................................................		55
	7.4	Rejecting Incoming Calls .................................................................................................		56
	7.5	Silencing Incoming Calls..................................................................................................		56
	7.6	Making a New Call Even Though a Call is Coming in .....................................................		56
	7.7	Ending an Established Call..............................................................................................		56
	7.8	Viewing Missed, Received and Dialed Calls....................................................................		57
8	Performing Advanced Operations ...........................................................................			59
	8.1	Answering Waiting Calls ..................................................................................................		59
	8.2	Placing a Call On Hold.....................................................................................................		60
	8.3	Handling Multiple Incoming Calls.....................................................................................		60
	8.4	Calling a Contact Listed in the Directory..........................................................................		60
	8.5	Using a Speed Dial to Place a Call..................................................................................		61
	8.6	Transferring Calls ............................................................................................................		62
		8.6.1	Performing a Blind Transfer...............................................................................................	62
		8.6.2	Performing a Consultative Transfer ...................................................................................	63
		8.6.3	Performing a Semi-Consultative Transfer..........................................................................	64
		8.6.4	Merging Calls .....................................................................................................................	65
	8.7	Parking a Call ..................................................................................................................		66
	8.8	Configuring Group Call Pickup (GCP) .............................................................................		66
	8.9	Initiating a a Multi-Party Skype for Business Remote Conference ..................................		66
	8.10	Muting Calls .....................................................................................................................		69
	8.11	Paging	..............................................................................................................................	69
		8.11.1	Performing Outgoing Paging Calls ....................................................................................	69

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8.11.2 Receiving Incoming Paging Calls ......................................................................................		69
8.12 Setting up Better Together over Ethernet ........................................................................		71
8.12.1 Installing the BToE PC/Laptop Application........................................................................		71
8.12.2 Making Sure BToE is Correctly Installed ...........................................................................		79
8.12.3 Configuring the BToE TCP Port.........................................................................................		79
8.12.4 Enabling BToE for Online Users........................................................................................		80
8.12.5 Automatically Pairing the BToE PC/Laptop Application with the IP Phone.......................		80
8.12.6 Manually Pairing the BToE PC Application with the IP Phone ..........................................		81
	8.12.6.1 Manually Generating a Pair Code ......................................................................	81
	8.12.6.2 Manually Connecting the IP Phone with the BToE PC Application....................	82
8.12.7 Connecting the Skype for Windows Client with the IP Phone ...........................................		85
8.12.8 Making Sure IP Phone/ Skype for Windows Client are Paired..........................................		85
	8.12.8.1 Making Sure Skype for Windows Client is Paired ..............................................	85
	8.12.8.2 Making Sure the IP Phone is Paired ..................................................................	86
8.13 Using BToE Functions .....................................................................................................		87
8.13.1	Signing In ...........................................................................................................................	87
8.13.2 Making a Call (Click-to-Dial) ..............................................................................................		88
8.13.3 Establishing a Unified Communications Call Conference .................................................		89
8.13.4	Answering a Call ................................................................................................................	91
8.13.5	Transferring a Call .............................................................................................................	92
8.14 Switching Primary Audio Device......................................................................................		93
8.15 Routing Voice from a Video Call to the Phone ................................................................		94
8.16 Retrieving Voice Mail Messages......................................................................................		94
9 Troubleshooting ........................................................................................................		95
9.1 Uploading Logs to Microsoft Server for Support Purposes..............................................		95

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List of Figures
Figure 2-1: Front View ......................................................................................................................................	12
Figure 2-2: Rear View.......................................................................................................................................	13
Figure 2-3: Cabling ...........................................................................................................................................	14
Figure 3-1: Screen in Idle State........................................................................................................................	17
Figure 3-2: Phone Menu...................................................................................................................................	19
Figure 4-1: Entering Letters of the Alphabet ....................................................................................................	24
Figure 4-2: Entering a Symbol (e.g., a dot) ......................................................................................................	25
Figure 4-3: Reverting to Letters (e.g., abc) ......................................................................................................	25
Figure 4-4: Login...............................................................................................................................................	26
Figure 4-5: Web Interface – Home Page..........................................................................................................	27
Figure 4-6: Sign-in – Content Blocked..............................................................................................................	27
Figure 4-7: Sign-in – Windows Security Prompt...............................................................................................	28
Figure 4-8: Windows Security Prompt ..............................................................................................................	28
Figure 4-9: Sign-out..........................................................................................................................................	28
Figure 8-1: InstallShield Wizard – Preparing to Install .....................................................................................	72
Figure 8-2: Welcome to the InstallShield Wizard .............................................................................................	72
Figure 8-3: License Agreement ........................................................................................................................	73
Figure 8-4: License Agreement ........................................................................................................................	73
Figure 8-5: Destination Folder ..........................................................................................................................	74
Figure 8-6: Change Current Destination Folder ...............................................................................................	74
Figure 8-7: Ready to Install ..............................................................................................................................	75
Figure 8-8: Installing AudioCodes Better2Gether.............................................................................................	75
Figure 8-9: InstallShield Wizard Completed .....................................................................................................	76
Figure 8-10: AudioCodes Icon in Taskbar........................................................................................................	76
Figure 8-11: Control Panel>Programs>AudioCodes Better2Gether ................................................................	77
Figure 8-12: Computer Management > Services and Applications..................................................................	77
Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver ...................................................................	78
Figure 8-14: Popup Menu.................................................................................................................................	79
Figure 8-15: About AC BToE............................................................................................................................	79
Figure 8-16: TCP Port.......................................................................................................................................	79
Figure 8-17: AC BToE TCP Port ......................................................................................................................	80
Figure 8-18: Popup Menu.................................................................................................................................	82
Figure 8-19: Phone Pairing...............................................................................................................................	82
Figure 8-20: AC BToE Failed Indication...........................................................................................................	82
Figure 8-21: AC BToE is Connected Indication................................................................................................	82
Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ....................................................	83
Figure 8-23: BToE Disconnected .....................................................................................................................	83
Figure 8-24: Popup Menu: BToE Disconnected...............................................................................................	83
Figure 8-25: Start > Programs > AudioCodes > BToE Controller ....................................................................	84
Figure 8-26: Skype for Windows Sign-in Request Prompt...............................................................................	85
Figure 8-27: Primary Device: IP Phone............................................................................................................	93
Figure 8-28: Primary Device: Headset .............................................................................................................	93
Figure 8-29: Primary Device: Speaker .............................................................................................................	93
List of Tables
Table 2-1: Font View Description .....................................................................................................................	12
Table 2-2: Rear View Description.....................................................................................................................	13
Table 3-1: Screen in Idle State .........................................................................................................................	17
Table 3-2: Softkeys...........................................................................................................................................	18
Table 3-3: Messages Displayed in the Screen Indicating Processes In Progress...........................................	20
Table 6-1: Time Zones......................................................................................................................................	36
Table 6-2: Presence Statuses ..........................................................................................................................	51
Table 9-1: Troubleshooting...............................................................................................................................	95

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Notices

Notice

Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at http://www.audiocodes.com/downloads.

© Copyright 2017 AudioCodes Ltd. All rights reserved.

This document is subject to change without notice. Date Published: June-26-2017

Trademarks

AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at www.audiocodes.com/support.

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly appreciated.

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Related Documentation

Document Name

400HD Series IP Phone for Microsoft Skype for Business Release Notes

400HD Series IP Phone for Microsoft Skype for Business Administrator’s Manual

420HD IP Phone for Microsoft Skype for Business Quick Guide

400HD Series IP Phones for Skype for Windows Hosting Partner (LHPv2) Environment Configuration Note

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User's Manual

1. Introducing the 420HD IP Phone

1 Introducing the 420HD IP Phone

AudioCodes' 420HD IP Phone is based on AudioCodes High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 1-line 2 concurrent calls per line premium model which includes a large monochrome multi-language graphic liquid crystal display (LCD).

The 420HD IP Phone is a fully-featured telephone that provides voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, etc.

Read this User’s Manual carefully to learn how to operate this product and take advantage of its rich feature set.

1.1About AudioCodes' Series of High Definition IP Phones

AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’ VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients, Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes Series of High Definition IP Phones enable Systems Integrators and end-customers to build end- to-end solutions that rely on AudioCodes’ technological advantage and proven track record in providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a growing demand for High Definition VoIP solutions in end-user phones and terminals, improving the productivity and efficiency of business communications with new quality standards set by the High Definition voice technology.

1.2Cutting Edge Voice Quality & HD VoIP

Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software, AudioCodes’ IP Phones are designed to utilize the most popular wideband coders. The phones feature enhanced proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.

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2. Setting up the Phone

2 Setting up the Phone

2.1Unpacking

When unpacking, ensure that the following items are present and undamaged:

420HD IP Phone / Stand

Handset / Cord

Cat 5e Ethernet Cable

AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance.

2.2Device Description

Use the graphics below to identify and familiarize yourself with the device's hardware functions.

2.2.1Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

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Figure 2-1: Front View

			1
				2
			3
17			4
			5
16			6
15			7
			8
14			9

	13				10
					11
			Table 2-1: Font View Description			12
	Item #	Label/Name	Description
	1	Ring LED	Flashing blue light indicates an incoming call.
	2	Screen	Interactive screen displaying calling information, enabling you to set up
			phone features.
	3	Softkeys	See Section 3.2 on page 18 for details on the four softkeys and the
			available functions they offer.
	4	Navigation	Press the upper rim to scroll up menus/items. Press its lower rim to scroll
		Control / OK	down. Press its left or right rim to move the cursor left or right (when
			editing a contact number for example). Press the OK button to select a
			menu/item/option.

5VOICE MAIL Retrieves voice mail messages.

6CONTACTS Press to directly access the Personal directory and Corporate directory.

7	MENU	Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5)
		Status (6) Administration.
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User's Manual			2. Setting up the Phone
	Item #	Label/Name	Description
8		REDIAL	Accesses a list of recently dialed numbers; one can be selected to redial.
9		TRANSFER	Transfers a call.
10		HOLD	Places an active call on hold.

11Alphanumerical Keys for entering numbers, alphabetical letters and symbols (e.g., colons)

Keypad

12Microphone Activates the speaker, allowing a hands-free conversation.

	13	SPEAKER	Allows talking and listening. Network administrators can disable it if
			required.
	14	HEADSET	Activates a call using an external headset.
	15	MUTE	Mutes a call.
	16	▲VOL	Increases or decreases the volume of the handset, headset, speaker, ring
		▼VOL	tone and call progress tones.
	17	x	Cancel an action, such as dialing a number, after beginning it.

2.2.2 Rear View

The rear view of the phone is shown in the figure below and described in the table below.

Figure 2-2: Rear View

1

2		5

		3		4
		Table 2-2: Rear View Description
#	Label				Description
1		Handset jack, i.e., RJ-9 port, to connect the handset.
2		RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
		(uplink – 10/100 Mbps). If you're using Power over Ethernet (PoE), power
		to the phone is supplied from the Ethernet cable (draws power from either
		a spare line or signal line).
3		RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).
4		12V DC power jack that connects to the AC power adapter.
5		Headset jack, i.e., RJ-9 port that connects to an external headset.

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2.3Cabling

This section shows how to cable your phone.

Figure 2-3: Cabling

4 3 2

5

1

Action	Description

1Connect the short, straight end of the cord to the handset.

Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

2Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a CAT 5 / 5e Ethernet cable

3Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet cable

4Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC 12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the phone powers up, all the LEDs momentarily light up

5Connect the RJ-9 headset jack to a headset (optional)

Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library.

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2. Setting up the Phone

2.4Mounting the Phone

The phone can be mounted on a:

Desk (see Section 2.4.1 below)

Wall (see Section 2.4.2 on page 16)

See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.

2.4.1Mounting the Phone on a Desktop

This section shows how to place the phone on a desk or flat surface.

To mount the phone on a desk or flat surface:

1.Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your desktop.

2.On the phone's base, identify outer rails.

3.On the phone's stand, identify outer notches.

4.Invert the stand and align its outer notches with the base's outer rails.

5.Insert the stand's outer notches into the base's outer rails and slide the notches along the rails until the stand click-locks into the base.

6.Revert the phone and stand it on the desktop.

2.4.1.1Routing the Handset Cable

The phone features a groove for routing the handset cable.

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2.4.2Mounting the Phone on a Wall

This section shows you how to mount the phone on a wall or wall plate.

To mount the phone on a wall:

1.Attach the stand of the phone for the purpose of a wall mounting: a. Detach the base.

To detach the phone's stand, push this button

b.Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 15) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the middle rails of the phone stand onto the phone base's inner notches.

2.Connect the AC power adapter, LAN and PC cords.

3.In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one another, in line with the template.

4.Insert two masonry anchors into the holes if necessary.

5.Thread two screws (not supplied) into the two masonary anchors; ensure that the heads extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang on.

6.Hang the phone stand's keyhole slots on these screws.

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3. Getting Started

3 Getting Started

This section gets you started with the phone. The phone features a screen, providing an intuitive, menu-driven user interface for configuring the device and viewing call information.

Before using the phone, you must sign in (see Section 4 on page 21).

3.1Getting Acquainted with the Phone's Screen

This section gets you acquainted with the phone's screen.

The figure below shows the screen in idle state.

Figure 3-1: Screen in Idle State

2				4
3
Reference:
	Table 3-1: Screen in Idle State

Reference	Description

1Displayed Name (configured by your network administrator); see the Administrator's Manual.

2Shows presence status (Available, Busy, Do not disturb, Away, or Be right back). See Section 6.17 on page 51 for details.

3Softkeys; to activate, press the key on the device, below the screen, corresponding to the softkey. See Table 3-2 for softkey descriptions.

4Day, Date and Time (automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator).

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3.2Softkeys

The table below shows the softkeys displayed in screen menus. To use a softkey, press the key located directly below it on the device.

Table 3-2: Softkeys

Softkey	Description
Missed	Displays missed calls.
Forward	Automatically forwards calls.
Status	Displayed in idle state. Lets you set presence status: Available, Busy, Do not disturb, Away,
	Be right back, Reset
Sign in	Sign in is displayed if you haven't signed in yet, in the idle screen.
/Sign out	Sign out is displayed if you press the Status softkey after signing in.
	Displayed after lifting the handset (for example). Lets you select a contact from the Corporate
	directory or Personal directory.
	Displayed after lifting the handset (for example). Displays the Call Log.
Select	Identical to the hard OK key on the phone. Either can be used. Selects a menu or option.
BToE	Displayed after pressing the MENU hard key. Generates a code for manually pairing the
	phone with Skype for Business client, for unified communications.
A/a/1	Enables switching between input modes: abc, ABC, Abc, 123, or T9.
Save	Saves settings.
Cancel	Cancels the currently initiated call or configuration.
Dial	Displayed after a number is keyed, a directory contact is selected, or a logged call is selected.
	Dials the phone number / directory contact / logged call.
Clear	Displayed (for example) after entering a digit of a phone number. Deletes from right to left.
	Displayed after a number is dialed and answered on the other side, and after you answer a
	call. Displays the Call Menu.
Conf	Displayed (1) after a number is dialed and the call is answered on the other side and (2) after
	you answer a call. Pressing it displays the ADD PARTICIPANT screen.
BXfer	Displayed (1) after a number is dialed and the call is answered on the other side and (2) after
	a call is answered. Lets you transfer the call in a blind transfer.
URL	Displayed after lifting the handset (for example). Enables calling a URL.
Detail	Displayed after selecting a call log (for example). If selected, the details of a logged call are
	displayed (Time, Date, etc.).
Detail	Displayed after selecting a Call Log (for example). Displays the log details (Time, Date, etc.).
End	Displayed after pressing the Dial softkey (for example). Ends the call.
Back	Displayed after pressing the MENU key (for example). Returns to the previous screen.
Start	Displayed after pressing Forward > Forward to a number (for example).
Edit	Displayed after you select a contact to be edited (for example).
Delete	Displayed after pressing the MENU key on the phone and then selecting Call Log (for
	example).
Silent	Displayed when the phone rings on an incoming call. Lets you silence the ring.
Reject	Displayed when the phone rings, alerting to an incoming call. Lets you reject the call.
Accept	Displayed when the phone rings, alerting to an incoming call. Lets you accept the call.

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3. Getting Started

3.3Navigating the Phone Menu

The MENU key on the phone lets you access information and configure settings shown in the figure below. Press it to view call logs, access directories, configure speed dials, customize phone settings, determine device status, perform administration and perform log upload to Microsoft server.

Figure 3-2: Phone Menu

Note: Administration is intended for network administrators only. It is password protected. See the Administrator’s Manual for details.

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To access the phone's menu:

Press the MENU key located on the device.

	To navigate to menu items:
	After opening the menu, press the navigation control's lower rim -OR- press the menu item's
	number, e.g., press 3 to navigate to Speed Dial.
	To select a menu or menu item:

Press the Select softkey or press the navigation control's OK button.

 To cancel and move to a previous menu level:

 Press the Back softkey.

3.4Displayed Messages

Messages displayed in the screen indicating processes in progress include:

Table 3-3: Messages Displayed in the Screen Indicating Processes In Progress

Message	Description
Initializing	Initializing
Discovering LLDP	Discovering VLAN using Link Layer Discovery Protocol (LLDP)
Discovering CDP	Discovering VLAN using Cisco Discovery Protocol (CDP) )
Acquiring IP	Acquiring an IP address from a DHCP server
Initializing Network	Initializing the network
Signing in	Signing in to the Skype for Windows server
Signing in...Contacting time server	Get the time from the NTP server
Discovering Lync server	Auto discovering the Skype for Windows server on the network
Registering	Registering to a SIP proxy server (after booting up the phone)
Downloading Firmware File	Downloading a firmware file
Upgrading Firmware	Upgrading the phone’s firmware
Signing out	Signing out of the Skype for Windows server

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4. Signing In

4 Signing In

This section shows you how to sign in to the phone.

To sign in to the phone:

In the idle screen, press the Sign in softkey; the sign-in options are displayed:

PIN code - see Section 4.1

User name and Password - see Section 4.2

Web Sign-in - see Section 4.3

Note:

•After signing out, the next time you sign in the phone will present the option that was used to sign in before signing out.

•If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed-in user. The Speed Dials and Call Logs of the signed-out user are not saved on the phone.

4.1Signing in with PIN Code

This section shows how to sign in with the PIN code and phone number. The PIN code is provided by your network administrator.

To sign in with the PIN code:

1.In the 'Sign-in options' screen shown above, select the PIN Code option.

2.Enter your phone number.

3.Navigate down and enter your PIN code (obtainable from the network administrator). To switch from numbers to alphabetical letters and symbols, see Section 4.4.

4.Navigate down with the lower rim of the navigation control button, and then enter your PIN code. You can get it from your administrator. To switch from numbers to alphabetical letters and symbols, see the next section.

5.Press the Sign-in softkey; the phone is signed in and the New Device Lock Code is displayed.

6.Enter the New Device Lock Code as shown on the next page. See Section 5 for more information.

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7.Press the Next softkey.

8.Confirm the Lock Code.

9.Press the Save softkey; the idle screen opens.

You've successfully signed in.

4.2Signing in with User Name and Password

This section shows how to sign in with User Name and Password.

To sign in with User Name and Password:

1.In the 'Sign-in options' screen, select User name and Password.

Note: Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username, or with the PIN Code, are disallowed for Skype for Business online sign-in. They are only allowed for on-premises sign-in. Online sign-in must be in the following format:

•Sign-in address, i.e., SIP URI. To switch from letters of the alphabet to symbols such as @, - and period, see Section 4.4.

•User name, in UPN (User Principal Name) format, i.e., the way the user's name appears in their e-mail address listed in the Active Directory: [e-mail]

•User’s network IT password (the same password you use to access your PC)

2.Press the Sign in softkey; after signing in successfully, the New Device Lock Code screen opens. See under the previous section – Signing in with PIN Code – for instructions about the New Device Lock Code screen, and under Section 5.

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4. Signing In

4.3Signing in with the Cloud PBX Web Option

This section shows how to sign in with the Cloud PBX Web option, a.k.a. Device Pairing. Signing in with this option enables connectivity to Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice.

Note: Applies only to Microsoft Cloud PBX users using the 420HD phone.

The option exempts users from having to laboriously key in their user name and password using the phone keypad. If the option is selected, a URL and a Pairing Code are displayed:

Users must then point their browser to the URL and enter the Pairing Code in the Microsoft web page. Sign-in to Microsoft's Cloud PBX is then performed.

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4.4Switching from Letters to Numbers/Symbols

You can use the keypad to enter letters of the alphabet, numbers or symbols, and to switch from one to the other.

To enter letters of the alphabet/numbers:

1.Press the A/a/1 softkey repeatedly or the # key on the keypad repeatedly to navigate to:

•abc = lower case letters -OR-

•ABC = upper-case letters -OR-

•Abc = first-letter upper case, the rest lower case -OR-

•123 = numbers

Figure 4-1: Entering Letters of the Alphabet

2.Select abc; the selection is displayed (see the figure above). Press the MNO key (for example) on the keypad; m is entered. Press the GHI key three successive times (pressing it once produces g, twice produces h); i is entered (see the figure above). Enter k and e.

To enter a symbol (e.g., dot or @ or hyphen):

1.If you're not in lower case alphabetical mode, press the A/a/1 softkey and navigate to abc (mandatory). You can also access the mode menu by pressing the # key on the keypad – press the # key successively to navigate in the menu.

2.Press the 1 key on the keypad; a dot is entered. Immediately press the 1 key again; a backslash is entered. Pressing successively produces:

Symbol Explanation

. Dot

\Backslash

@At

;Semi-colon

:Colon

#Pound

$ Dollar

%Percentage

^Caret

&Ampersand

! Exclamation mark

?Question mark

+Plus

-Hyphen

_ Underscore

~Approximates

Symbol Explanation

* Star sign

=Equal sign

|	Separator
(	Open parenthesis
)	Close parenthesis
{	Open parenthesis

}Close parenthesis

[	Open square parenthesis
]	Close square parenthesis
"	Double quotation marks
'	Single quotation mark
>	Greater than

<Less than

,Comma

/Forward slash

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Figure 4-2: Entering a Symbol (e.g., a dot)

To revert to letters (e.g., abc):

Press the A/a/1 softkey (or the # key on the keypad) and navigate to abc mode.

Figure 4-3: Reverting to Letters (e.g., abc)

4.5Online Sign-in through Microsoft's Cloud PBX

The phones feature online sign-in and connectivity to Office 365 server on Microsoft's cloud. Users can sign in to/connect to and authenticate with Microsoft's Cloud PBX, Microsoft's cloudhosted version of enterprise voice. Two sign-in method options allow users to connect to Microsoft's Cloud PBX:

ADAL (Azure AD Authentication Library), based on OAuth 2.0 (RFC 6749).

OrgID (Organizational ID) or LiveID, Microsoft's proprietary connectivity to Cloud services.

Note: Online sign-in to the phone must be in the following format:

•Sign-in address

•Username in UPN (User Principal Name) format. UPN format is the way the user's name appears in their e-mail address listed in the Active Directory, i.e., [e-mail]

•User’s network IT password

Signing in with a username that is a NetBIOS Domain Name, i.e., domain\username, as well as signing in with the phone Extension and PIN Code, are disallowed for Skype for Business online sign-in. They are only allowed for on-premises sign-in.

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4.6Signing Out

This section shows you how to sign out.

To sign out:

1.In the idle screen, press the Status softkey.

2.In the Status screen press the Sign out softkey.

You're now signed out. You're returned to the idle screen displaying the Sign in softkey.

Note: If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed in user. The Speed Dials and Call Logs of the signed out user are not saved on the phone.

4.6.1Signing out if the 'Sign out' Softkey is Removed from the Screen

Located in lobbies, cafeterias, employee lounges, meeting rooms, and other gathering places, Common Area phones typically do not display a Sign out softkey in the idle screen, in line with network management's decision to remove the capability from users. Users can sign out, if necessary, using the Web interface.

To sign out using the Web interface:

1.Obtain the Common Area phone's IP address (MENU key > Status > Network Status > IP Address) and point your Web browser to it; the phone's Web interface login page opens.

Figure 4-4: Login

2.Enter the login credentials (default user name is admin and default password is 1234); the Home page of the Web interface is displayed.

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Figure 4-5: Web Interface – Home Page

3.In the Web interface, open the Sign-In page (Configuration tab > Lync sign in > Sign in).

Figure 4-6: Sign-in – Content Blocked

4.Click the open it link and then click Show content.

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Figure 4-7: Sign-in – Windows Security Prompt

5.Click the Continue to this website (not recommended) link.

Figure 4-8: Windows Security Prompt

6.In the Windows Security prompt, enter the username and password and then click OK.

Figure 4-9: Sign-out

7.Click the Sign out button.

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5. Unlocking a Locked Phone

5 Unlocking a Locked Phone

Note: For the automatic locking feature to be available to users, the administrator must first enable it in the Skype for Business server and Web interface. See the Administrator's Manual for details.

The phone supports the capability to automatically lock after a configured period of time. The feature secures phones against unwanted (mis)use. If left untouched for 10 minutes (default), the phone automatically locks and is inaccessible to anyone who doesn't know its lock code. After a phone locks:

Incoming calls are allowed, but outgoing calls need the lock code.

Without the lock code, users cannot access the Call Log, Calendar and Corporate Directory, but they can call preconfigured emergency numbers.

When signing in for the first time, the user is prompted for a lock code. After entering a code, e.g., 123456, confirming it, and saving it, the phone goes into idle state, and after 10 minutes it is automatically locked.

To manually change the lock code:

1.Press the MENU key, select Settings and then scroll down to select Device Security.

2.In the Device Security screen that opens, select Change Lock Code, enter the old code and press the OK softkey.

3.Enter the new code, press the Next softkey, confirm, and then press the Save softkey.

To locally unlock a phone:

1.In the idle screen, press the Unlock softkey.

2.In the Enter Lock Code screen, enter the code and press the OK softkey; the phone unlocks.

To manually lock a phone at any time you choose:

[When the phone is in idle mode] Press the Status softkey and then press the Lock softkey that is displayed; the phone locks, and an Unlock softkey is displayed in the idle screen.

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