AudioCodes 450HD operation manual

User's and Administrator's Manual

AudioCodes High Definition IP Phones Series

450HD IP Phone for Microsoft® Teams™

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User's and Administrator's Manual Contents

			Table of Contents
1	Overview ......................................................................................................................			9
	1.1	Specifications..................................................................................................................		9
2 Setting up the Phone.................................................................................................				11
	2.1	Unpacking.....................................................................................................................		11
	2.2	Device Description ........................................................................................................		12
		2.2.1	Front View.....................................................................................................................	12
		2.2.2	Rear View .....................................................................................................................	13
	2.3	Cabling..........................................................................................................................		15
	2.4	Mounting the Phone......................................................................................................		16
		2.4.1	Desktop Mounting .........................................................................................................	16
			2.4.1.1 Routing the Handset Cable.............................................................................	16
		2.4.2	Wall Mounting ...............................................................................................................	16
3	Starting up		.................................................................................................................	19
	3.1	Configuring Device Settings..........................................................................................		19
	3.2	Restoring the Phone to Default Settings........................................................................		27
		3.2.1 Performing a Hard Restore............................................................................................		27
		3.2.2 Performing a Soft Restore .............................................................................................		28
4	Teams Application.....................................................................................................			31
	4.1	Signing In......................................................................................................................		31
		4.1.1 Getting Acquainted with the Phone Screen....................................................................		33
		4.1.2	Changing Presence Status ............................................................................................	34
	4.2	Configuring Teams Application Settings........................................................................		36
	4.3	Setting up a Meeting .....................................................................................................		38
	4.4	Accessing Voicemail .....................................................................................................		39
	4.5	Using Audio Devices.....................................................................................................		39
	4.6	Signing Out ...................................................................................................................		40
5	Performing Basic Operations...................................................................................			41
	5.1	Making a Call ................................................................................................................		41
		5.1.1	Redialing.......................................................................................................................	42
		5.1.2 Dialing a Missed Call.....................................................................................................		42
	5.2	Answering Calls ............................................................................................................		43
	5.3	Ending an Established Call ...........................................................................................		43
	5.4	Managing Calls .............................................................................................................		44
	5.5	Parking a Call................................................................................................................		45
	5.6	Initiating a Teams Meeting ............................................................................................		45
	5.7	Viewing and Playing Voicemail Messages ....................................................................		47
		5.7.1 Rejecting an Incoming Call, Sending it Directly to Voicemail ..........................................		48
	5.8	Adjusting Volume ..........................................................................................................		48
		5.8.1	Adjusting Ring Volume ..................................................................................................	48
		5.8.2	Adjusting Tones Volume................................................................................................	48
		5.8.3	Adjusting Handset Volume ............................................................................................	49
		5.8.4	Adjusting Speaker Volume ............................................................................................	49
		5.8.5	Adjusting Headset Volume ............................................................................................	49
	5.9	Managing Meetings.......................................................................................................		50
6 Updating C450HD Phone Firmware Manually .........................................................				51
7	Troubleshooting ........................................................................................................			53

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7.1	Users	............................................................................................................................	53
7.2	Network .................................................................................................Administrators		53
	7.2.1 ..............................................................................................................	Collecting Logs	53
	7.2.2 ............................................................................................................	Remote Logging	56
	7.2.3 ..............................................................................................................................	SSH	56
	...........................................................................	7.2.3.1 Capturing the Phone Screen	56
	..............................................................................	7.2.3.2 Running the tcpdump Tool	56
	7.2.4 ........................................................................................Getting Company Portal Logs		57
	7.2.5 ............................................................................Getting Audio Debug Recording Logs		58
	7.2.6 ..............................................................Collecting Media Logs (*.blog) from the Phone		58

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List of Figures
Figure 2-1: Front View.................................................................................................................................	12
Figure 2-2: Rear View .................................................................................................................................	13
Figure 2-3: Cabling .....................................................................................................................................	15
Figure 4-1: Signing-in with credentials.........................................................................................................	31
Figure 4-2: Signing-in via PC / Smart Phone ...............................................................................................	32
Figure 4-3: Personal or Shared ...................................................................................................................	32
Figure 4-4: Personal Mode..........................................................................................................................	32
Figure 4-5: Shared Mode ............................................................................................................................	33
Figure 4-6: Phone Screen in Idle State - Calls .............................................................................................	33
Figure 4-7: Phone Screen in Idle State - Menu Items...................................................................................	34
Figure 4-8: Settings.....................................................................................................................................	36
Figure 4-9: Meetings ...................................................................................................................................	38
Figure 4-10: Calendar view .........................................................................................................................	38
Figure 4-11: Meeting join view.....................................................................................................................	39
Figure 4-12: Voicemail ................................................................................................................................	39
Figure 4-13: Voicemail ................................................................................................................................	39
Figure 7-1: Microsoft Teams Admin Portal - Diagnostics..............................................................................	54
Figure 7-2: Microsoft Teams Admin Portal – Logs Upload to Server ............................................................	55
Figure 7-3: History - Download....................................................................................................................	55

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List of Tables
Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications	...................................................9
Table 2-1: Font View Description.................................................................................................................	12
Table 2-2: Rear View Description................................................................................................................	14
Table 3-1: Device Functions Settings Descriptions ......................................................................................	20
Table 4-1: Phone Screen in Idle State - Description.....................................................................................	33
Table 4-2: Menu Item Descriptions..............................................................................................................	34
Table 4-3: Presence Statuses .....................................................................................................................	35
Table 4-4: Idle Screen Description ..............................................................................................................	36
Table 7-1: Troubleshooting .........................................................................................................................	53

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Notices

Notice

Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice. Date Published: June-17-2019

Trademarks

AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at https://www.audiocodes.com/services-support/maintenance-and-support.

Stay in the Loop with AudioCodes

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://online.audiocodes.com/documentation-feedback.

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Related Documentation

Document Name

C450HD IP Phone for Microsoft Teams Quick Guide

C450HD IP Phone for Microsoft Teams Release Notes

https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams

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1. Overview

1 Overview

The AudioCodes C450HD IP phone is a native Microsoft Teams high-end executive business phone with a large color touch screen and full UC integration for the Native Microsoft Teams Online market.

The Microsoft Teams C450HD is equipped with a 5-inch color capacitive touch screen, 1280 x 720 resolution and optional integrated Wi-Fi and Bluetooth support (contact your local AudioCodes representative for more information about regional availability of Wi-Fi / Bluetooth).

The phone can be managed by the Microsoft Teams & Skype for Business Admin Center. For more information, see https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams.

The phone also features the option to be used as a Microsoft Skype for Business IP phone, offered as part of AudioCodes’ Managed IP Phones solution which defines the IP phone as an ITmanaged entity and delivers unique and complete lifecycle management of end-user desktop devices. A single-click switchover between Microsoft Teams with native client experience and Skype for Business is supported.

1.1Specifications

The table below summarizes the software specifications of the C450HD IP Phone for Microsoft Teams.

Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications

Feature		Details
Media Processing		Voice Coders: G.711, G.729, G.722, SILK Opus
	 Acoustic Echo Cancelation: G.168-2004 compliant, 64-msec tail length
		Adaptive Jitter Buffer
		Voice Activity Detection
		Comfort Noise Generation
		Packet Lost Concealment
	 RTP/RTCP Packetization (RFC 3550, RFC 3551), SRTP (RFC 3711)
Microsoft Teams phones		Authentication (Sign in with user credentials; Sign in using PC/Smartphone;
feature set		Modern Authentication; Phone lock/unlock)
	 Calling (Incoming/Outgoing P2P calls; In-call controls via UI (Mute,
		hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911 support
	 Calendar and Presence (Calendar Access and Meeting Details; Presence
		Integration; Exchange Calendar Integration; Contact Picture Integration;
		Corporate Directory Access)
	 Meetings (One-click Join for Meetings; Join Skype for Business meetings;
		Meeting Call controls [Mute/unmute, hold/resume, hang up, add/remove
		participant]; Meeting Details. See also https://docs.microsoft.com/en-
		us/MicrosoftTeams/phones-for-teams.
Configuration / Management		Microsoft Teams & Skype for Business Admin Center (Provisioning and
		Logging)
Debugging Tools		Log upload to Microsoft server (certification for 3rd party Skype for
		Business clients)
	 Remote logging via Syslog
		SSH Access
	 Capturing the phone screen
		TCPdump
	 Company Portal (Intune) logs
	 Audio Debug recording logs

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Feature			Details
	 Media logs (*.blog)
Localization Support		Multi-lingual support; the language pack list is not yet final and is subject to
		modification.
C450HD Hardware		Five-inch color capacitive touch screen, 1280 x 720 resolution, with an
		intuitive user interface.
		Wired connectivity:
		 Two RJ-45 [Gigabit Ethernet (GbE)] (10/100/1000BaseT Ethernet) ports
			for WAN and LAN
		 RJ-9 port (jack) for headset
		 RJ-9 port (jack) for handset
		 2 x USB ports for headset support
			RJ-11 interface
		Mounting:
		 Wall and desktop mounting options
		 One angle for desktop mount, another angle for wall mount
		Power:
		 DC jack adapter 12V
		 Power supply AC 100 ~ 240V
		 PoE Class 3: IEEE802.3af (optional)
		Keys:
		 VOICE MAIL message hotkey (including LED)
		 4-way navigation button with OK key
			MENU
			REDIAL
			HOLD
			MUTE (including LED)
			TRANSFER
			VOLUME control key
			HEADSET (including LED)
			SPEAKER (including LED)
		 BACK (the ‘x’ key)
		 CONTACTS (not yet supported in Teams)

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2. Setting up the Phone

2 Setting up the Phone

2.1Unpacking

When unpacking, make sure the following items are present and undamaged:

Phone / Stand

Handset / Cord

Cat 5e Ethernet Cable

AC Power Adapter (Optional)

If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance.

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2.2Device Description

Use the graphics below to identify and familiarize yourself with the device's hardware functions.

2.2.1Front View

The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

Figure 2-1: Front View

1

2

17			6		4
					5
16
	18		3

7

8

15

9

14

10

13

					11
			Table 2-1: Font View Description				12
Item #	Label/Name		Description
1	Ring LED	Indicates phone status:
			Green: Idle state
		 Flashing blue: Incoming call (ringing)
			Red: Answered call
2	TFT touch	Thin Film Transistor touch screen, a type of LCD (Liquid Crystal Display)
	screen	interactive screen which displays calling information and lets you configure
		phone features by touching the glass.
3	Navigation	 Press the button's upper rim to scroll up menus/items in the touch screen.

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Item #	Label/Name						Description
	Control / OK		 Press the button's lower rim to scroll down.
			 Press the button's left or right rim to move the cursor left or right (when
			editing a contact number for example).
			 Press OK to select a menu/item/option.
4	Voicemail		Retrieves voicemail messages.
5	CONTACTS		[Functionality pending]
6	MENU		Accesses the Settings screen.
7	REDIAL		Accesses a list of recently dialed numbers; one can be selected to redial.
8	Kensington lock		Allows locking the device.
9	TRANSFER		Transfers a call.
10	HOLD		Places an active call on hold.
11	Alphanumerical		Keys for entering numbers, alphabetical letters and symbols (e.g., colons)
	Keypad
12	Microphone		Allows talking and listening. The network administrator can disable it if
			required.
13	SPEAKER		Activates the speaker, allowing a hands-free conversation.
14	HEADSET		Activates a call using an external headset.
15	MUTE		Mutes a		call.
16	▲ VOL		Increases or decreases the volume of the handset, headset, speaker, ring
17	▼ VOL		tone and call progress tones.
18	x		Used as a ‘Back’ key to return to the previous screen.
2.2.2	Rear View
	The rear view of the phone is shown in the figure below and described in the table below.
	3				Figure 2-2: Rear View			4
	2

5

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				Table 2-2: Rear View Description
#		Label		Description
1				Handset jack, i.e., port RJ-9, to connect the handset.
2				RJ-45 port to connect to the Ethernet LAN cable for the LAN connection
				(uplink - 10/100/1000 Mbps). If you're using Power over Ethernet (PoE),
				power to the phone is supplied from the Ethernet cable (draws power
				from either a spare line or a signal line).
3				RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
4				12V DC power jack that connects to the AC power adapter.
5				Headset jack, i.e., RJ-9 port that connects to an external headset.

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2. Setting up the Phone

2.3Cabling

This section covers how to cable your phone. Use the figure and table below as reference.

Figure 2-3: Cabling

Action	Description

1Connect the phone's RJ-9 port to the handset cord's longer, straight end. Connect the handset to the handset cord's short, straight end.

2Connect one of the two USB ports to a headset [optional].

Connect the phone’s power socket labelled DC 12V to the connector tip of the AC power

3adapter. Connect the two-prong AC adapter directly to the electrical wall outlet. When the phone powers up, all the LEDs momentarily light up.

4Connect the phone's RJ-9 headset jack to a headset [optional]

5Connect the RJ-45 PC port to a computer/laptop, using a CAT 5 / 5e straight-through Ethernet cable

6Connect the phone's RJ-45 LAN port to your LAN network (LAN port or LAN switch/router) using a CAT 5 / 5e Ethernet cable.

7Internal use only. FAEs use the port to debug and troubleshoot the phone - after connecting the AUX (auxiliary) port to a terminal monitor with a serial cable.

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Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network.

Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library.

2.4Mounting the Phone

The phone can be mounted on a:

Desk (see Section 2.4.1 below)

Wall (see Section 2.4.2)

See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.

2.4.1Desktop Mounting

This section shows how to mount the phone on a flat surface like a desk.

To mount the phone on a flat surface like a desk:

1.Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your desktop.

2.On the phone's stand, identify outer notches.

3.On the phone's base, identify outer rails.

4.Invert the stand and align its outer notches with the base's outer rails.

5.Insert the stand's outer notches into the base's outer rails and slide the notches along the rails until the stand click-locks into the base.

6.Revert the phone and stand it on the desktop.

2.4.1.1Routing the Handset Cable

The phone features a groove for routing the handset cable.

2.4.2Wall Mounting

This section shows how to mount the phone on a wall.

To mount the phone on a wall:

1.Attach the stand of the phone for the purpose of a wall mounting: a. Detach the base.

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User's and Administrator's Manual								2. Setting up the Phone

b.Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.

2.Connect the AC power adapter, LAN and PC/laptop cords.

3.In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one another, in line with the template.

4.Insert two masonry anchors into the holes if necessary.

5.Thread two screws (not supplied) into the two masonary anchors; ensure that the heads extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang on.

6.Hang the phone stand's keyhole slots on these screws.

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