Arris TM501A User Manual
Touchstone™ TM501 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM501 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone
service.
The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN). You can connect
two separate computers at the same time using both of these connections. In addition, the Touchstone Telephony Modem provides for one line of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Touchstone™ TM501 Telephony Modem User’s Guide 1
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2005 ARRIS International, Inc. Patents pending. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS International, Inc. All other trademarks and registered trademarks are the
property of their respective holders.
Release 5 Standard 1.0 October 2005
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Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for
performance, construction, labeling, and information when used as
outlined below :
CAUTION
Connecting the Telephony Modem to the home's
existing telephone wiring should only be performed
by a professional installer. Physical connections to
the previous telephone provider must be removed
and the wiring must be checked; there must not be
any voltages. Cancellation of telephone service is
not adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony
Modem.
• The Telephony Modem is designed to be connected directly to
a telephone.
• Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer.
• Do not use product near water (i.e. wet basement, bathtub,
sink or near a swimming pool, etc.), to avoid risk of electrocution.
•Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.
• Use only power supply and power cord included with the equipment.
• Equipment should be installed near the power outlet and should
be easily accessible. The coax drop cable’s shield must be
grounded at the building/residence either close to the point of
entrance or at the point of attachment. It should be grounded
as close as practical to the building/residence AC ground to
minimize grounding connector length and thereby limit the potential voltage differences between the cable TV coax cable and
other grounding systems. Refer to the individual country’s National Electric Code for further details.
•In areas of high surge events or poor grounding situations and
areas prone to lightning strikes, additional surge protection
may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.
• When the Telephony Modem is connected to a local computer
through an Ethernet cable, the computer must be properly
grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed
and grounded to the computer frame per the manufacturer’s
specifications.
Touchstone™ TM501 Telephony Modem User’s Guide 3
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/
31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking
Directive (93/68/EEC). As such, this product bears the CE marking in
accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS
International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA
30024.
As indicated by the symbol below, disposal of this product or battery
is governed by Directive 2002/96/EC of the European Parliament and
of the Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as such,
upon disposal of the Telephony Modem the Directive requires that this
product must not be disposed as unsorted municipal waste, but rather
collected separately and disposed of in accordance with local WEEE ordinances.
GRANT OF LICENSE . By breaking the seal on this product bag, in-
stalling, copying, or otherwise using the software, you are agreeing to
the terms and conditions of this Agreement in which ARRIS grants you
a personal, nonexclusive license to use the supplied software, including software internal to the unit, and related materials, including documentation, which together constitute the "Software".
1 Use the Software . You may use the Software only in connec-
tion with operation of the product for personal use subject to
the limitations contained in this Agreement.
2 Transfer the Software . You may not transfer this license ex-
cept if you permanently transfer all of your rights as part of a
permanent sale or transfer of the hardware and Software, provided that you retain no copies, you transfer all of the Software,
and the recipient agrees to all of the terms of this Agreement.
3 Terminate this license . You may terminate this license by re-
turning the product and all separately provided Software and all
copies of the Software. LICENSOR may terminate this license if
you fail to comply with all of the licensing terms. In such event,
you must destroy all copies of the Software, all copies of the
Software and all of its component parts.
REFUND . If you do not agree to the terms of this End User License
Agreement, do not install, use or copy the product. You should
promptly contact the point of purchase or service provider for instructions on return of the unused product(s) for a refund.
End User License Agreement and Limited
Warranty
ARRIS Touchstone™ Telephony, ARRIS Touchstone™ Cable Modem
and Cornerstone® Telephony Voice Port, all are ARRIS International,
Inc. (ARRIS) products classified as Customer Premise Equipment
(CPE).
Touchstone™ TM501 Telephony Modem User’s Guide 4
TITLE . The Software is licensed, not sold. You acknowledge that AR-
RIS retains all right, title and interest to the Software. Software provided by third parties may be subject to separate end user license
agreements from the manufacturers of such software.
LIMITATIONS ON USE.
1 You may not reverse engineer, decompile, or disassemble the
Software.
2
3
4
5
6
7
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You many not make copies of the Software, including the printed materials accompanying the Software for any purpose other
than backup. You may make only one copy of the Software for
backup purposes.
You may not rent, lease or lend the Software.
Except as explicitly described in the documentation, you may
not modify the Software or create derivative works of the Software.
You may not sell or distribute the copies of the Software or publish the Software.
You may not remove or erase any copyright notice or legend
from the Software.
You may not separate the Software into component parts.
IF YOU PURCHASED THIS PRODUCT FROM A CABLE OR OTHER
SERVICE PROVIDER, YOU DO NOT RECEIVE ANY WARRANTY
DIRECTLY FROM ARRIS. YOUR EXCLUSIVE WARRANTY, IF YOU
RECEIVE ANY WARRANTY AT ALL, COMES FROM YOUR CABLE
OR OTHER SERVICE PROVIDER AND THE REMAINDER OF THIS
SECTION DOES NOT APPLY TO YOU.
If you purchased this product directly from ARRIS or an ARRIS
authorized retailer the following warranties apply:
HARDWARE : ARRIS warrants the original purchaser ("Customer")
that this product will be free from defects in workmanship and materials, under normal use, for one (1) year from the ship date of this
product.
EXCLUSIONS
This warranty excludes (1) physical damage to the surface of the product, including cracks or scratches on the casing; (2) damage caused
by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair or modify the product, or any other cause beyond the range of the intended use; (3) damage caused by accident ,
fire, power changes, other hazards, or acts of God; or (4) use of the
product with any non-ARRIS approved device or service if such device
or service causes the problem.
Any non-ARRIS provided or non-ARRIS approved third party products,
including software, are not covered by this ARRIS warranty and ARRIS
makes no representations or warranties on behalf of such third party
software or product. Any warranty on such products is from the supplier and licensor of the product.
EXCLUSIVE REMEDIES
Should a covered problem occur during the warranty period and you
notify ARRIS, your sole exclusive remedy shall be, at ARRIS' sole option and expense, to repair or replace the affected Product or Software. If ARRIS cannot reasonably repair nor replace, then ARRIS may,
in its sole discretion, refund the purchase price paid for the impaired
Product. Replacement products or parts may be new, reconditioned or
comparable versions of the impaired item. ARRIS warrants any replaced or repaired product, part, or software for a period of ninety (90)
days from shipment, or through the end of the original warranty,
whichever is longer.
SOFTWARE : ARRIS warrants to Customer that the Software and any
ARRIS branded software will perform in substantial conformance to its
specifications for a period of ninety (90) days from the date of invoice
for the product in question. ARRIS warrants the media containing the
Software against failure during the warranty period. ARRIS makes no
warranty or representation that the operation of the Software will be
uninterrupted or error free, or that all defects in the Software will be
corrected.
Touchstone™ TM501 Telephony Modem User’s Guide 5
OBTAINING WARRANTY SERVICE: Customer may contact the AR-
RIS Repair Services center within the applicable warranty period to obtain warranty service authorization number by sending an email to
support@arrisi.com. Dated proof of original purchase will be required.
Product or parts shipped by Customer to ARRIS must be sent postage
paid and packaged appropriately for safe shipment. ARRIS is not responsible for Customer products received without a warranty service
authorization and may be rejected. Repaired or replacement products
will be shipped to Customer at ARRIS' expense. All products or parts
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that are replaced become the property of ARRIS. The repair and replacement process for products or parts in locations outside the United
States will vary depending on Customer's location and Service Provider.
WARRANTIES EXCLUSIVE:
THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
TERMS OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABLITY, FITNESS FOR A PARTICULAR
PURPOSE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT, ALL OF WHICH ARE
EXPRESSIVELY DISCLAIMED BY ARRIS AND ITS SUPPLIERS.
LIMITATION OF LIABILITY: NEITHER ARRIS NOR ITS SUPPLIERS
SHALL BE LIABLE FOR INCIDENTIAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, LOSS OF INFORMATION OR DATE, LOSS OF REVENUE, LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE
OR USE OF THIS PRODUCT, WHETHER BASED IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY
OTHER THEORY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS LICENSE AGREEMENT IS DEEMED TO HAVE FAILED OF
ITS ESSENTIAL PURPOSE. ARRIS' ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE
PRICE PAID, AT ARRIS' OPTION.
THE LIMITED WARRANTY, LIMITED REMEDIES, WARRANTY DISCLAIMER AND LIMITED LIABILITY ARE FUNDAMENTAL ELEMENTS OF THE
BASIS OF THE BARGAIN BETWEEN ARRIS AND CUSTOMER. ARRIS
WOULD NOT BE ABLE TO PROVIDE THE PRODUCT WITHOUT SUCH
LIMITATIONS.
GOVERNING LAW:
This Limited Warranty shall be governed by the
laws of the State of Georgia, U.S.A. and by the laws of the United
States, excluding their conflicts of laws principles. The United Nations
Convention on Contracts for the International Sale of Goods is hereby
excluded in its entirety from the application to this Limited Warranty.
DISCLAIMER: Some countries, states, or provinces do not allow the
exclusions of limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations or exclusions may be limited in their application to you. When implied
warranties may not be excluded in their entirety, they will be limited
to the duration of the applicable written warranty. This warranty gives
you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.
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Getting Started
About Your New Telephony Modem
The Touchstone TM501 Telephony Modem is DOCSIS or EuroDOCSIS compliant
with the following features:
• Speed: much faster than dialup or ISDN service
• Convenience: supports Ethernet connections
•Flexibility: provides telephone service as well as high speed data
• Compatibility: supports tiered data services (if offered by your cable
company)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•Telephony Modem
•Power Cord
• Quick Installation Guide
•Ethernet Cable
• CD-ROM
• Screws for Wall Mounting the Unit
• End User License Agreement
What’s on the CD?
The CD provides the following items:
• Quick Install Guide
• User’s Guide
Touchstone™ TM501 Telephony Modem User’s Guide 7
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Items You Need
If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:
• Telephony modem package : see What’s in the Box? for a list of items in
the package.
• Coaxial cable (coax) : as shown in the image to the left, this is a thin cable
with a connector on each end. It is the same kind of wire used to connect
to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends.
There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Modem. The coax should be
long enough to reach from your Telephony Modem to the nearest cable outlet.
• Phone Cable : as shown in the image to the left, this is a standard phone
Coax Cable
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
• Splitter (optional) : provides an extra cable connection by splitting a single
outlet into two. You may need a splitter if you have a TV already connected
to the cable outlet that you want to use. You can buy a splitter from any
electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
• Information packet : your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this
information carefully and contact your cable company if you have any questions.
Phone Cable
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Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the following information ready:
•the Telephony Modem serial number and MAC addresses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
•the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to download after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
•Will my phone number(s) change?
• What new calling features will I have and how do I use them?
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System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from
your cable company.
Windows
Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows
2000, or Windows XP
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel
Model : TM501B
P/N : TM01EAD05
Rating: 12Vdc, 1A
R
SN: 123456789
CMAC: 12AB34CD56EF
USB MAC: 12AB34CD56EF
Patents, Patents Pending,
Copyright ARRIS 2005.
All rights reserved. Made in China
Model Number
About this Manual
This manual is written to cover all of the different TM501 models. Your model may
or may not have all of the capabilities outlined in this manual. To determine which
model you have purchased, refer to the image at the left. The model number is on
the label affixed to the Telephony Modem.
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What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:
•Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
•Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• Install a virus checker and keep it updated.
•Avoid providing web or file-sharing services over your Telephony Modem.
Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for
violating your terms of service.
• Use the cable company’s mail servers for sending email.
•Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking
into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.
•If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that
you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help.
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Installing and Connecting Your Telephony Modem
Before you start, make sure that:
•You have contacted your cable company and verified that they provide data
and telephone service using standard DOCSIS technology.
•You have all the Items You Need.
• Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Modem to house wiring. Incumbent telephone service must be physi-
cally disconnected at the outside interface box before making any
connections.
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Front Panel
The front of the Telephony Modem has the following indicators:
A Telephone : indicates the status of the telephone line
F
ED
BLink : indicates Ethernet connectivity between the Telephony Modem and
computer
C On-Line : indicates internet data transmission status
DUS : indicates upstream connectivity
EDS : indicates downstream connectivity
F Power: indicates whether AC power is available to the unit
A B C
Touchstone™ TM501 Telephony Modem User’s Guide 13
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